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KRISTINA SELYUGINA - PeerSpot reviewer
Data Engineer at Solution BI
Real User
Sep 26, 2023
Useful for creating daily-check dashboards, managing queues with scheduled updates, and performing data-related tasks and procedures
Pros and Cons
  • "It's useful if you need to create dashboards that you check every day. Also, we can create a queue, but it will be updated every day with scheduled updates."
  • "We had some problems with customer service and support."

What is our primary use case?

It's useful if you need to create dashboards that you check every day. Also, we can create a queue, but it will be updated every day with scheduled updates. We use MicroStrategy as an architect to call some tasks and procedures to update data or delete data. 

I am the user to check data in dashboards.

What is most valuable?

It's a good tool.

What needs improvement?

There is room for improvement in customer support. 

Another area of improvement is stability of this solution. 

For how long have I used the solution?

I've been using MicroStrategy for one year.  

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What do I think about the stability of the solution?

I would rate the stability an eight out of ten. Sometimes Power BI is better than MicroStrategy.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. We have a small team, so we have around two end users using this solution. We use the solution regularly. 

How are customer service and support?

We had some problems. We have technical support for my clients because it's a big company. So, our technical service connected to the technical service of MicroStrategy, and they decided how to fix some problems. For example, we needed to add the time sort MicroStrategy to update the end date of the full time, top dates view from a specific time.

Which solution did I use previously and why did I switch?

We evaluated Oracle BI and Power BI.

What was our ROI?

We saw a return on investment.

What's my experience with pricing, setup cost, and licensing?

It is not an expensive solution. We need to pay for a license.

What other advice do I have?

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Vice President of Data Engineering Practice at a tech vendor with 5,001-10,000 employees
MSP
Jul 27, 2022
User-friendly, integrates well with data warehouse systems, but lacking support
Pros and Cons
  • "The most valuable features of MicroStrategy are user-friendliness and integration with the different data warehouse systems."
  • "The most valuable features of MicroStrategy are user-friendliness and integration with the different data warehouse systems."
  • "MicroStrategy should improve migration automation. Additionally, I would like there to be better partnership support."
  • "MicroStrategy could improve its scalability. When comparing the scalability options to other solutions they are not very good."

What is our primary use case?

MicroStrategy is used to receive all the reports from their customers who are logging into their website, such as customers purchasing products online.

What is most valuable?

The most valuable features of MicroStrategy are user-friendliness and integration with the different data warehouse systems.

What needs improvement?

MicroStrategy should improve migration automation. Additionally, I would like there to be better partnership support.

For how long have I used the solution?

I have used MicroStrategy for approximately six months.

What do I think about the stability of the solution?

The stability of MicroStrategy is good.

What do I think about the scalability of the solution?

MicroStrategy could improve its scalability. When comparing the scalability options to other solutions they are not very good. The licensing is one of the reasons it is not as scalable as it could be.

One of my clients has approximately 1,000 users using this solution.

How are customer service and support?

The responsiveness of their support can improve. There needs to be more support for system integrators.

I rate the support from MicroStrategy a three out of five.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of MicroStrategy is straightforward.

I rate the ease of setup of MicroStrategy a four out of five.

What's my experience with pricing, setup cost, and licensing?

The price of MicroStrategy is reasonable.

What other advice do I have?

I rate MicroStrategy a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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April 2026
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reviewer1224795 - PeerSpot reviewer
IT project manager at a wholesaler/distributor with 10,001+ employees
Real User
Feb 17, 2022
We can tweak its performance, and the load balancer works well
Pros and Cons
  • "MicroStrategy has powerful data security features, which are crucial these days. For example, when users view data in MicroStrategy, they're only allowed to see a portion based on the permissions. When we evaluated other solutions like Power BI or Tableau, we found the security is very poor. They can't help us secure access to the data."
  • "We've tried other solutions and we're sticking to MicroStrategy."
  • "I would like to see more integration."
  • "I would like to see more integration."

What is our primary use case?

MicroStrategy is helpful for all aspects of the company's operations, including accounting, marketing, and human resources. It's an on-premises solution, but we are looking into migrating to Azure, but it won't be this year. We are looking forward to it in the future, but not at this time.

What is most valuable?

MicroStrategy has powerful data security features, which are crucial these days. For example, when users view data in MicroStrategy, they're only allowed to see a portion based on the permissions. When we evaluated other solutions like Power BI or Tableau, we found the security is very poor. They can't help us secure access to the data.

What needs improvement?

I would like to see more integration. 

For how long have I used the solution?

We have been using MicroStrategy for 12 years. My company is French, so we use MicroStrategy for business intelligence because it's not an international solution. It's a French solution.

What do I think about the stability of the solution?

MicroStrategy is highly stable, and the security is okay. We have a few MicroStrategy servers, a dispatch log, and a load balancer, and we can add more on-premise solutions and servers to improve the performance. We are considering making a switch to an Azure solution eventually but not right now. We can tweak MicroStrategy's performance, and the load balancer works well.

What do I think about the scalability of the solution?

MicroStrategy is scalable. We currently have 7,000 users, but we are changing the use case and plan to grow to 20,000 users over the next two years.

How are customer service and support?

We have a regular call with MicroStrategy support once a week.

How was the initial setup?

MicroStrategy is easy to set up.

What about the implementation team?

MicroStrategy helped us with the migration. We didn't do that alone. The MicroStrategy team is 10 persons, including one leader and eight or nine engineers.

What's my experience with pricing, setup cost, and licensing?

We pay annually for an annual subscription, and we renegotiate the price periodically. I don't know if it's cheaper than solutions like Tableau or Power BI. I don't remember comparing the cost. It's okay for us because we have a lot of users, and MicroStrategy gives us a reasonable price.

What other advice do I have?

I rate MicroStrategy eight out of 10. We've tried other solutions and we're sticking to MicroStrategy. We started using MicroStrategy in 2010, and we've looked into switching to another solution twice, but both times our procurement department has found that MicroStrategy is better. It's a great tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1736475 - PeerSpot reviewer
Graduate Engineer at a transportation company with 5,001-10,000 employees
Real User
Jan 21, 2022
Integrates with different data sources, and has many useful and interactive features
Pros and Cons
  • "The interactive features that appear in the report were good. The external rendering option they give with multi servers was also good."
  • "The interactive features that appear in the report were good, the external rendering option they give with multi servers was also good, it was interactive, building the dashboards was pretty straightforward and didn't take me much time to learn, it was also secure, and integration-wise it had options for various data sources so we could connect with different databases, which was an advantage of this solution."
  • "Data preparation-wise, it was not so straightforward with respect to getting different sources. Preparing or transforming the data inside and then bringing it onto the dashboard was a bit difficult, and the experience could have been better."
  • "Data preparation-wise, it was not so straightforward with respect to getting different sources. Preparing or transforming the data inside and then bringing it onto the dashboard was a bit difficult, and the experience could have been better."

What is our primary use case?

It is basically used for higher reporting purposes, such as process digitization, retail, bookings, inquiries, etc. We only used it for a PoC.

We were using the latest version available at that time.

What is most valuable?

The interactive features that appear in the report were good. The external rendering option they give with multi servers was also good.

It was interactive. Building the dashboards was pretty straightforward. It didn't take me much time to learn.

It was also secure. We were using it on-prem and, integration-wise, it had options for various data sources. We could connect with different databases, which was an advantage of this solution.

The collaboration feature, which was separately licensed, was also good. The hyperIntelligence feature was also good. They give you custom cards where if you hover over any web content, those terms would appear in your report, and then it'll give you a quick summary of the KPIs around that word. I really liked this feature.

What needs improvement?

Data preparation-wise, it was not so straightforward with respect to getting different sources. Preparing or transforming the data inside and then bringing it onto the dashboard was a bit difficult, and the experience could have been better.

For how long have I used the solution?

I used it for around three to four months. I was involved in a PoC, and then I had to step aside. I'm currently not involved with MicroStrategy.

What do I think about the stability of the solution?

It is most probably stable because I did not face any problems with it. I had very limited experience with it, and I did not face any issues.

What do I think about the scalability of the solution?

It is scalable. It is on-prem, but they have cloud features as well. 

We had about 300 to 400 users.

How are customer service and support?

Their tech support was pretty good. They responded pretty quickly to all issues. 

How was the initial setup?

I was not involved in any of the admin processes. We have a team of 10 to 15 people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is a licensed product, so we need to pay for it, but I'm not aware of the exact pricing and comparisons.

What other advice do I have?

You need to explore and see if it fits your use case. You need to explore its data modeling features and then decide whether to go ahead or not. You should also compare it with other solutions, such as Power BI, and take a call based on your requirement. It integrates with different data sources, but I could not explore the data modeling features.

I could learn it quickly. I had read the comments that the learning curve is steep, but it was not so bad.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Engineer at Roads & Transport Authority
Real User
Jan 20, 2022
The hyperintelligence is the most valuable feature, however data loading and data management are challenging
Pros and Cons
  • "The hyperintelligence is the most valuable feature."
  • "There is a ROI from MicroStrategy."
  • "Preparation, data loading and data management application is challenging with MicroStrategy. It lacks cube-based analytics as it is outdated, meaning there is no memory or fast processing analytics or MMA deployment."
  • "Preparation, data loading, and data management application are challenging with MicroStrategy."

What is our primary use case?

Our company does business intelligence recording.

What is most valuable?

The hyperintelligence is the most valuable feature.

What needs improvement?

Preparation, data loading, and data management application are challenging with MicroStrategy. It lacks cube-based analytics as it is outdated, meaning there is no memory or fast processing analytics, or MMA deployment.

For how long have I used the solution?

We have been using MicroStrategy for three years.

What do I think about the stability of the solution?

MicroStrategy is very stable.

What do I think about the scalability of the solution?

This is a scalable solution. We have 55 business users.

How are customer service and support?

MicroStrategy's technical support is fair.

Which solution did I use previously and why did I switch?

We used SAS prior to MicroStrategy and I preferred SAS.

How was the initial setup?

The initial setup of MicroStrategy is complex. Our organization's structure requires the handling of three environments of the platform, development and production with the corporate technology, production support and the other IT support making it very complicated to get the developed final product live. Deployment took two weeks. 

What was our ROI?

There is a ROI from MicroStrategy. The data management and visualization to start the business strategies creates new services. However, you do require an adjustment to policies in order to make a profit.

What's my experience with pricing, setup cost, and licensing?

I am unsure what the licensing costs are for this solution however, development costs are around $100,000 per year.

What other advice do I have?

I recommend other organizations focus on the data processing and data preparation for the platform because it is very challenging. 

I would rate MicroStrategy a 7 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Fintech Project Manager at a comms service provider with 10,001+ employees
Real User
Jan 9, 2022
Good reports, easy to install, and is user-friendly
Pros and Cons
  • "The simplicity of MicroStrategy is what I like the most."
  • "The simplicity of MicroStrategy is what I like the most; it is very user-friendly and more simple than other solutions, from file creation to using the tool, generating reports, and making changes."
  • "I would like to see the enterprise version available in a demo or as a trial version."
  • "If I am trying to do a test study or test case at an enterprise level, I am not able to do it on my own, I would have to use my company's resources, which is a bit costly."

What is our primary use case?

MicroStrategy is used for many uses cases. All BI cases.

For the organization, I am generating reports on revenue, fraud, collection, bad debt, vendors, and customers. I am doing a netting process between them.

I'm currently using MicroStrategy for all of the larger-scale financial treatments.

We use it in many cases for financial reporting.

MicroStrategy is also, used to generate inventory, and asset management reports for the end-users. 

What is most valuable?

The simplicity of MicroStrategy is what I like the most. It is more simple than other solutions.

It is very user-friendly.

The tool itself is very simple to use, from file creation to using the tool, generating reports, and making changes.

What needs improvement?

I would like to see the enterprise version available in a demo or as a trial version. It is the companies policy that we are not permitted to use any cloud solution in my company unless it is owned by the company, because we provide cloud solutions for others unless it is not provided. It comes down to enabling R&D for any individual.

It would be helpful to have an Enterprise version for non-enterprise organizations, for people like me who are trying to conduct test studies. As we are self-dependent study persons, my colleagues and I are required to do them. 

If I want to do something between myself and my colleagues, I have to go to my company's premises and use the companies resources. They allow us but it is frustrating because I can't do this if I'm doing something personal.

For how long have I used the solution?

I started with MicroStrategy in 2011. I have been working with this solution for ten years.

It can be deployed both on-premises and in the cloud.

We are normally working with the latest version, and we update the solution when they are available.

Versions at the enterprise level are managed by the infrastructure. I only manage my personal desktop.

What do I think about the stability of the solution?

MicroStrategy is a stable solution. It is their strongest point.

The CEO of MicroStrategy usually has his own conference here and comes in personally. We have discussed many features and other topics with him. I believe they are focusing on this. And this is where they excel.

What do I think about the scalability of the solution?

MicroStrategy is a scalable product.

I am not sure how many users there are in the organization, but the organization is very large with thousands of people.

How are customer service and support?

I have never contacted technical support.

Which solution did I use previously and why did I switch?

We are also using Qlik, and Progress on another project.

We use many solutions. We generate a large number of reports from the data warehouse and populate them into tables. In addition, I'm creating some reports and views, as well as self-service BI reports in some cases, for the end-user.

Aside from the enterprise, we have two projects with Oracle and SQL databases for inventory and asset management.

How was the initial setup?

The initial setup is very simple. It is very user-friendly, very easy.

What's my experience with pricing, setup cost, and licensing?

The personal version is completely free, but the enterprise version requires a company profile or a company email account, and I have to pay for it. If I am trying to do a test study or test case at an enterprise level, I am not able to do it on my own, I would have to use my company's resources, which is a bit costly.

There is no subscription, I am using the free version.

What other advice do I have?

Tableau and MicroStrategy are certified in our environment.

I use it both on my own and in my organization. Tableau and MicroStrategy are both certified and deployed in the organization.

I would recommend MicroStrategy over Tableau.

I would rate MicroStrategy a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Data Analysis and Visualization BI Team Leader at a retailer with 10,001+ employees
Real User
Aug 20, 2021
Very good solution for mobile
Pros and Cons
  • "MicroStrategy's solution for mobile is very good."
  • "MicroStrategy sites have a great education part, with a lot of meetings, a lot of video, etc."
  • "It would be good if it had greater analytics so we could build these visualizations by ourselves with scripts."
  • "I cannot say that MicroStrategy is a very good solution because it's not simple for the administrator."

What is our primary use case?

Create and share reports and dossiers, included mobile application

How has it helped my organization?

It is first full BI solution in our company, desighnted and administrated by BI department wo internal companyes 

What is most valuable?

I cannot say that MicroStrategy is a very good solution because it's not simple for the administrator. It is very simple for the users, though. In version 11, we had a lot of bugs and a lot of problems. But in 2020 we migrated to a new version, MicroStrategy 2020, and now we have no problem with this solution and it works very well.

In my opinion, Power BI and Microsoft servers are more powerful and cheaper than MicroStrategy. But only MicroStrategy has a solution for mobile phones. Actually, not only MicroStrategy, but MicroStrategy's solution for mobile is very good.

For example, all our top directors and board members only use the mobile version. Of course, we have some problems between iPhone and Android versions. It's not simple to build one report for two mobile decisions. Of course MicroStrategy works perfectly on an iPhone, but with Android we have some problems because there are different Android versions and mobile phones.

So now we don't want to migrate to something else, so we will stay with MicroStrategy, and our plan is to migrate to the cloud version or update to MSTR 2021 Enterprise solution.

What needs improvement?

In terms of what could be improved in MicroStrategy, it does not have enough variance of visualization for building dashboards, etc. and I need to buy a custom visualization from  different companies. It would be good if it had greater analytics so we could build these visualizations by ourselves with scripts or if more visualization options will be added in future updates.

For how long have I used the solution?

3 years totaly and 1 year on version 2020

What do I think about the stability of the solution?

We haven't had any bugs with the latest version of MicroStrategy.

What do I think about the scalability of the solution?

We have limitations with MicroStrategy, but the limitations are from our servers because we have a lot of users, and a lot of reports, and of course we need the most ability from the system and from servers because we need to have a lot of memory and a lot of CPU. For example, every Monday at 9:00 in the morning, all our users, maybe 300 users, are running a lot of reports. It's not good for the system, but the system works. At the moment it is very hard for the servers, but MicroStrategy is a very stability system.

I don't have any down times. Of course, our decision to migrate to the cloud version is because I don't want to administrate the servers. It's not my problem. I want to administrate only MicroStrategy for users and reports.

How are customer service and technical support?

I have not had any contact with tech support. We have our own team within our company for maintenance because we have one ticket to date that is open with the support team and we don't have answers for one week. I don't understand what's happening at times. But through this I can review the report or receive my problem. So of course I want to have an answer immediately.

Which solution did I use previously and why did I switch?

Did you previously use a different solution and if so, why did you switch?

What's my experience with pricing, setup cost, and licensing?

MicroStrategy is comparable to Power BI, Tableau or Qlik. There is no big difference.

But there is a difference in price, in cost. With MicroStrategy I need to buy licenses for the users only once. Whereas for Power BI, I need to pay every year or every month.

What other advice do I have?

I really recommend the Power BI, but if I were to go to another company, and change my work, today I would want to continue working with MicroStrategy. I really recommend it.

At the moment, we have received some cases to log in with MicroStrategy for education. It is a big plus of MicroStrategy's that we have this possibility. MicroStrategy sites have a great  education part, with a lot of meetings, a lot of video, etc...

On a scale of one to ten, I would give MicroStrategy a 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior MicroStrategy Architect at a computer software company with 1,001-5,000 employees
Real User
Oct 30, 2020
Good dashboard features and excellent technical support
Pros and Cons
  • "The dashboard features and functionalities that come through the MicroStrategy Suite are the most valuable. It can be used by end users with minimum knowledge of the product. They can run a report or create a dashboard on their phones, which is kind of cool."
  • "The dashboard features and functionalities that come through the MicroStrategy Suite are the most valuable, and it can be used by end users with minimum knowledge of the product, as they can run a report or create a dashboard on their phones, which is kind of cool."
  • "It crashes multiple times for even small changes that I make on the fly in the dashboard. After doing all the necessary changes, the MicroStrategy desktop or even the web version kicks the users out, and all the changes are lost. This functionality is buggy in MicroStrategy. It is hard to keep track of all the changes that I have done before. I don't want to make copies of each change that I have made because I would end up creating a hundred dashboards. It is not feasible in a real environment. I haven't worked on integrating MicroStrategy with the cloud. I am not sure how it behaves in the cloud, but I have heard from a few of my friends that there are some hiccups when you kind of sync to the cloud through MicroStrategy."
  • "It crashes multiple times for even small changes that I make on the fly in the dashboard."

What is our primary use case?

I work for different clients. Its deployment depends on the clients. For the most recent project that I worked on, it is deployed on-premises.

What is most valuable?

The dashboard features and functionalities that come through the MicroStrategy Suite are the most valuable. 

It can be used by end users with minimum knowledge of the product. They can run a report or create a dashboard on their phones, which is kind of cool.

What needs improvement?

It crashes multiple times for even small changes that I make on the fly in the dashboard. After doing all the necessary changes, the MicroStrategy desktop or even the web version kicks the users out, and all the changes are lost. This functionality is buggy in MicroStrategy. It is hard to keep track of all the changes that I have done before. I don't want to make copies of each change that I have made because I would end up creating a hundred dashboards. It is not feasible in a real environment. 

I haven't worked on integrating MicroStrategy with the cloud. I am not sure how it behaves in the cloud, but I have heard from a few of my friends that there are some hiccups when you kind of sync to the cloud through MicroStrategy.

For how long have I used the solution?

I have been using this solution for close to eight years.

What do I think about the stability of the solution?

It is stable to a certain extent, but after some time, it kicks the user out of the activity that the user was doing in MicroStrategy.

How are customer service and technical support?

Their technical support is excellent. Technical support has been tremendous, especially for MicroStrategy. 

The user base for MicroStrategy is huge, and you have multiple platforms to post your question. I get a reply by the end of the day.

How was the initial setup?

Being an admin, it was an easy task for me. If you are not an admin and you are just a user or an architect, the initial setup is not that easy as compared to other tools.

What's my experience with pricing, setup cost, and licensing?

They can improve its licensing. It is a bit expensive as compared to Microsoft and other tools.

What other advice do I have?

I would rate MicroStrategy an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.