We primarily use this solution for tracking authentication.
Director General
The most important feature is the factor identification.
Pros and Cons
- "The most valuable feature is the factor identification. I find that it is natural integration, and it is just a natural step. I do not need to do anything else."
- "I think there is room for improvement with actually discussing, and advertising Microsoft as a an authenticator. Many people just get confused and use Google, and I think if Microsoft would make more of an effort to penetrate the market, that would be key."
What is our primary use case?
How has it helped my organization?
The quantum we are using is probably the authentication The security-based factor of authentication.
What is most valuable?
The most valuable feature is the factor identification. I find that it is natural integration, and it is just a natural step. I do not need to do anything else.
What needs improvement?
I think there is room for improvement with actually discussing, and advertising Microsoft as a an authenticator. Many people just get confused and use Google. It's weird because it's exactly the same way that it works. But it's there, it's definite region to start the people is more used to use their the Google authenticator instead of the Microsoft authentication. I think if Microsoft would make more of an effort to penetrate the market, that would be key.
In addition, it would be nice to have a biometric authentication like voice ID, or any of your medical ID. This would be a nice additional feature for Azure to have.
Buyer's Guide
Microsoft Entra ID
August 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We experienced the aset surge that happened a month or so ago. There was a storm that broke one of the data centers in south-central. The functionality of active directive for Microsoft support was in shortage. It took a day to return back to functional use.
What do I think about the scalability of the solution?
The solution is scalable for our needs.
How are customer service and support?
I have not needed to request technical support. All of the Microsoft guides are really good and are very helpful.
Which solution did I use previously and why did I switch?
I know more about Microsoft than any other technology, that's why I didn't look for any other competitors.
How was the initial setup?
It was a very straightforward initial setup. To be honest, we are a pretty small company so for us it's one portal and everything is there. It's not that complicated.
What other advice do I have?
I like it, I love it and it works fine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director of Application at a university with 501-1,000 employees
Helps to manage user policies and group management
Pros and Cons
- "The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful."
- "I want to be able to identify the audiences effectively and manage them."
What is our primary use case?
I use the product for user policy and group management.
What is most valuable?
The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful.
What needs improvement?
I want to be able to identify the audiences effectively and manage them.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate Microsoft Entra ID's scalability a ten out of ten.
How are customer service and support?
The tool's support is very responsive.
How would you rate customer service and support?
Positive
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
Microsoft Entra ID's pricing is reasonable.
What other advice do I have?
Microsoft Entra ID is very transparent and easy to access. It is easy to understand, but you shouldn't get lost in the updates.
The product has helped our IT administrators save time. We will be onboarding the HR team soon.
My company is loyal to Microsoft products because of its consistency and flexibility.
I rate the product a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Entra ID
August 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.
Domain Admin at a government with 1,001-5,000 employees
Enhanced user and multifactor authentication experience with a straightforward setup
Pros and Cons
- "The most valuable feature is the ability to authenticate users using Microsoft Entra ID."
- "I would like to see some additional attributes for user objects in Microsoft Entra, especially for tasks such as users and account validation, including guest users and guest accounts."
What is our primary use case?
We are using Microsoft Entra ID for Microsoft services and cloud services such as email and Teams.
How has it helped my organization?
We have seen benefits like user authentication and multifactor authentication, which are advantageous for us.
What is most valuable?
The most valuable feature is the ability to authenticate users using Microsoft Entra ID.
What needs improvement?
I would like to see some additional attributes for user objects in Microsoft Entra, especially for tasks such as users and account validation, including guest users and guest accounts.
For how long have I used the solution?
I have been using the solution for approximately three years.
What do I think about the stability of the solution?
We experienced some performance issues with the solution.
How are customer service and support?
Technical support experiences can vary. Sometimes the support is good, and sometimes it requires escalation of the problem. Usually, we have a good experience. I would rate their technical support seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not have any similar solutions before Microsoft Entra ID.
How was the initial setup?
Starting to work with it was straightforward, and the deployment process was okay.
What about the implementation team?
I am not aware of the details regarding the implementation strategy as I need to ask our security engineers.
What other advice do I have?
I'd rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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