Microsoft Entra ID has made our organization more secure.
Director of Infrastructure at a healthcare company with 1,001-5,000 employees
Improves organizational security and comes with conditional access feature
Pros and Cons
- "The tool's most valuable feature is conditional access."
- "The product needs to improve its support."
How has it helped my organization?
What is most valuable?
The tool's most valuable feature is conditional access.
What needs improvement?
The product needs to improve its support.
For how long have I used the solution?
I have been working with the product for five years.
Buyer's Guide
Microsoft Entra ID
August 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Microsoft Entra ID is stable.
How are customer service and support?
The product needs to improve support. There are many steps before you get to someone who can solve the issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
Microsoft Entra ID's deployment is easy.
What other advice do I have?
Microsoft Entra ID helps save money since you don't need a second MFA solution. I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Lead Systems Engineer at a non-profit with 1,001-5,000 employees
An easy to use solution to manage single sign-on
Pros and Cons
- "The product is easy to use."
- "Microsoft Entra ID should improve workload identities. It should set conditional access."
What is our primary use case?
We use the solution for single sign-on.
What is most valuable?
The product is easy to use.
What needs improvement?
Microsoft Entra ID should improve workload identities. It should set conditional access.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the scalability of the solution?
My company has 5000 end users. I rate the product's scalability a nine out of ten.
How are customer service and support?
The tool's support is not good. However, the documentation is good.
How would you rate customer service and support?
Negative
How was the initial setup?
The tool's deployment is easy.
What about the implementation team?
We relied on two resources for deployment.
What was our ROI?
I have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution was fairly priced the last time I checked the costs.
What other advice do I have?
Microsoft Entra ID has helped us save money. It also helped us save 70 percent of the time. I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Entra ID
August 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.
DB and Systems Engineer at JCC Payment Systems Ltd
A stable and scalable solution with good conditional access policies
Pros and Cons
- "I like Azure AD's conditional access policies. Microsoft Entra provides a single pane of glass for managing user access, improving the overall user experience."
- "The workflow management for registering new applications and users could be improved."
What is our primary use case?
Azure AD helps us manage application and hybrid identities.
What is most valuable?
I like Azure AD's conditional access policies. Microsoft Entra provides a single pane of glass for managing user access, improving the overall user experience.
What needs improvement?
The workflow management for registering new applications and users could be improved.
For how long have I used the solution?
I have used Azure AD for about eight years.
What do I think about the stability of the solution?
Azure AD is stable.
What do I think about the scalability of the solution?
Azure AD is scalable.
How are customer service and support?
Azure AD is so stable and easy to administer that we don't need to contact support.
How was the initial setup?
Setting up Azure AD is straightforward.
What other advice do I have?
I rate Azure Active Directory a nine out of ten. You should use premium licenses or Azure directly whenever possible to take advantage of the new security features since E3.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at a construction company with 10,001+ employees
Gives us security and centralized database when integrating together all Active Directories of our branches
Pros and Cons
- "Active Directory itself is the best feature it has. It also gives us a single pane of glass for managing user access."
What is our primary use case?
It gives us security when integrating all the Active Directories of all our branches together, giving us a centralized database and authentication.
How has it helped my organization?
It has helped save time for our IT administrators. It's seamless for the users because they simply log into the stations, but it's affecting the response time and efficiency of the IT team.
What is most valuable?
Active Directory itself is the best feature it has. It also gives us a single pane of glass for managing user access.
For how long have I used the solution?
I have been working with Azure Active Directory for almost a year.
What do I think about the stability of the solution?
So far, it has been a stable solution.
What do I think about the scalability of the solution?
It is scalable.
Which solution did I use previously and why did I switch?
We did not have a previous solution.
What was our ROI?
I am working right now on whether we have seen ROI from the solution.
What's my experience with pricing, setup cost, and licensing?
We are always looking for better pricing. Our agreement is on a monthly basis.
What other advice do I have?
We're planning to use conditional access to access controls, but we have not done so in the meantime.
The solution doesn't require much maintenance; we're talking about two or three people.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a consultancy with 10,001+ employees
Secure, user-friendly, simple to install, and reliable
Pros and Cons
- "The most valuable feature of this solution is that is easy to use."
- "I believe it can also be integrated into other Microsoft products, as well as more integrations with other solutions."
What is our primary use case?
When we access the API, we use Microsoft Authenticator. Something with potential will be saved, and if the company has some use cases to connect to some database, I will use it as well, or something along those lines.
How has it helped my organization?
Normally, because a third party requires it.
It provides you with security. It provides the third party with some level of security.
But vendors like myself do not appreciate it.
What is most valuable?
The most valuable feature of this solution is that is easy to use.
It is also automated.
What needs improvement?
I believe it can also be integrated into other Microsoft products, as well as more integrations with other solutions.
For how long have I used the solution?
I have been working with Microsoft Authenticator for two years.
I am working with the most recent version.
What do I think about the stability of the solution?
Microsoft Authenticator is quite stable.
I would rate the stability of Microsoft Authenticator a ten out of ten.
What do I think about the scalability of the solution?
Microsoft Authenticator is a scalable solution.
I would rate the scalability of Microsoft Authenticator an eight out of ten.
As far as I know, we have more than 30 users in our organization. Some are senior professionals and some are developers.
How are customer service and support?
I have never dealt with technical support.
Which solution did I use previously and why did I switch?
I use UiPath as well as Automation Anywhere.
I started with Authenticator and then moved on to the Namespace version or class that I can import from Microsoft.
How was the initial setup?
I would rate the initial setup a ten out of ten.
It was easy.
It only took a few hours to deploy.
It's an out-of-the-box deployment, but I am not the one who manages it.
What about the implementation team?
One person was involved in the deployment.
What other advice do I have?
I would recommend this solution to others who are interested in using it. It is easy to use and it fits its purpose.
Because it is scalable and reliable, I would rate Microsoft Authenticator an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Administrative Assistant at Tecapro
Great for SSO, works across deployments, and increases efficiencies
Pros and Cons
- "It has given us the ability to be able to establish single sign-on identities in which we can establish credentials no matter where we are, whether it is on-premises or in the cloud, in a hybrid cloud, or in an additional connection from another cloud where we share equipment or host."
- "I want to see new functionalities for the active directory."
What is our primary use case?
We had the need to integrate the solution that we had on-premise and the email-based identities, so we looked for a solution from the same provider that could establish us and provide a synchronized identity (what we know today as SSO) in our resources and thus be able to log in with the same identities we had on-premise and in the cloud.
We wanted to take advantage of that synchronized identity quickly, simply, and safely. It was important to understand that users today want to have a single password for all resources, be they applications, or devices, in order to help them so that they are not constantly learning different credentials and can thus be faster and more efficient when establishing a single login.
How has it helped my organization?
It has given us the ability to be able to establish single sign-on identities in which we can establish credentials no matter where we are, whether it is on-premises or in the cloud, in a hybrid cloud, or in an additional connection from another cloud where we share equipment or host.
Additionally, we enabled more protection functions so that it is well protected even though it is a single credential for each environment and established for any environment it could be safely protected.
What is most valuable?
Its most outstanding feature is the ability to integrate, segment, establish, add and configure an identity for multiple domains in different regions, locations, or types of clouds. It is one of the hybrid solutions that can be used the most to establish an entity configuration in multiple environments. It is a tool that has given us the ability to establish identity security issues to share and perimeter segment the security of an organization, a domain, and multiple clouds in a fast, simple, and well-established way, which has allowed us to be more efficient.
What needs improvement?
I want to see new functionalities for the active directory. I would like to be able to establish that when you log into computers locally, it is installed on a laptop and you can enable the MFA feature that is currently not available for local computers or Windows on-or off-premise - thus being one of the characteristics that can give greater added value to information security issues.
If this feature was available on computers, it would help us in the future to avoid security breaches, information loss, or data backup vulnerabilities. In many cases, this could generate a complication. However, we always want to innovate, and the Innovation part is always to ensure that any place, device, or management that we are going to establish at the computational level is 100% secure.
For how long have I used the solution?
We've used the solution for one year and two months.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Administrator at ACMC
Useful for user management and integrated with DNS
Pros and Cons
- "Installation is straightforward. It only took a couple of hours to set everything up."
- "The solution could be cheaper."
What is our primary use case?
This solution is useful for user management because it is integrated with DNS.
The solution is deployed on cloud and on-premises. We're using the latest version.
We have about 200-250 users. All of our users have local and Active Directory. We don't have plans to increase usage.
What is most valuable?
It's user friendly.
What needs improvement?
The solution could be cheaper.
For how long have I used the solution?
We have been using this solution for about five years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Technical support is good.
How was the initial setup?
Installation is straightforward. It only took a couple of hours to set everything up.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license. Licenses are very expensive.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Mada Insurance
A stable and scalable a cloud-based identity and access management service that can be used on-premises
Pros and Cons
- "I like that you can run it on-premises. I also like that I can use Azure at any time as the main one."
- "ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better."
What is our primary use case?
I use Azure Active Directory for user credential login, control my users with end-user policies, and apply my conditions.
How has it helped my organization?
Active Directory helps me all the time. When users want to log in, it shows me this information with a time and date. It also shows me which computer they are going to use. I can track my users at any time.
What is most valuable?
I like that you can run it on-premises. I also like that I can use Azure at any time as the main one.
What needs improvement?
ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better.
For how long have I used the solution?
I have been dealing with this product for almost 20 years.
What do I think about the stability of the solution?
Azure Active Directory is a stable product.
What do I think about the scalability of the solution?
Azure Active Directory is a scalable product.
How are customer service and support?
Customer service and support are perfect, especially when I'm dealing with my local third-party Microsoft vendor, who always supports me at any time.
What's my experience with pricing, setup cost, and licensing?
Azure Active Directory is expensive.
What other advice do I have?
I would recommend this solution to potential users.
On a scale from one to ten, I would give Azure Active Directory a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros
sharing their opinions.
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