My main use is for directory services, including identity access, management policies, access control, authentication features, and endpoint management.
Infrastructure Manager at a consumer goods company with 51-200 employees
Improved stability and straightforward to set up but licensing is confusing
Pros and Cons
- "Azure is the leading market solution because of its history, features, and maturity."
- "The technical support can be confusing - if you're looking for something very specific, it can be hard to get the right answer or a solution."
What is our primary use case?
What needs improvement?
The licensing model makes it difficult to understand the real cost of the solution, especially because it changes all the time.
For how long have I used the solution?
I have fifteen years of experience with Active Directory.
What do I think about the stability of the solution?
The stability has improved from a couple of years ago. From time to time, there are service interruptions, but they're not a problem.
Buyer's Guide
Microsoft Entra ID
April 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
What do I think about the scalability of the solution?
This solution is easily scalable.
How are customer service and support?
The technical support can be confusing - if you're looking for something very specific, it can be hard to get the right answer or a solution. Google Workspace's support is stronger - it's fast and easy, and they go the extra mile without asking.
How was the initial setup?
Active Directory is straightforward to set up.
What other advice do I have?
Azure is the leading market solution because of its history, features, and maturity. I'd rate this solution seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Service Architect at a computer software company with 10,001+ employees
Adds a valuable extra layer to data security; very functional
Pros and Cons
- "The solution adds an extra layer of security."
- "Lacks integration between applications and phones."
What is our primary use case?
My primary use case is to access our company resources. I'm a solution architect and we are customers of Authenticator.
What is most valuable?
I use this solution on a daily basis and it's a very functional app. that adds an extra layer when it comes to securing the data owned by my company. It's quite easy to deploy.
What needs improvement?
I'd like to see integration between applications and phones included in the solution. It would also be helpful to have support for the kind of integration you see between Facebook and Google, support with protocols from one application on the internet or SaaS to another one. I've seen several kinds of applications in the area of risky behavior that are a little better in other solutions.
For how long have I used the solution?
I've been using this solution for a year.
What do I think about the stability of the solution?
The solution always works, it's stable.
What do I think about the scalability of the solution?
The solution is scalable, we have around 40,000 users in our company.
Which solution did I use previously and why did I switch?
I have previously used other products but Authenticator is included in the Microsoft license suite package so the decision to go with it was commercial.
How was the initial setup?
The solution is connected with Intune in the cloud so implementation is very easy and took me less than five minutes. Everything is updated via Microsoft cloud delivery.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Entra ID
April 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
Product Manager at a tech vendor with 1,001-5,000 employees
Simplifies user accounts creation and permissions management
Pros and Cons
- "It's simple to create groups or accounts and to add users. There are several options for dynamic groups."
- "Customer service and technical support for Microsoft Entra ID are very good because I open many tickets with the support and get straight answers."
- "To improve Microsoft Entra ID, it should be made simpler because there is a lot of stuff to do in the platform, which could be reduced to fewer buttons."
- "To improve Microsoft Entra ID, it should be made simpler because there is a lot of stuff to do in the platform, which could be reduced to fewer buttons."
What is our primary use case?
I work on it to investigate it. I work at a cybersecurity company, so I focus on how the product behaves, particularly how Microsoft Entra ID behaves with group permissions and such.
We work with Microsoft because we're also a security company, so we scan Microsoft Entra ID and then monitor what happens regarding defending against token theft and nation-state attacks.
We are partners with Microsoft. We don't sell Microsoft products; we sell our own product, but we integrate it with Microsoft.
What is most valuable?
It's simple to create groups or accounts and to add users. There are several options for dynamic groups.
Microsoft Entra ID influences our zero trust model because we need to make sure that we give the right user permissions.
What needs improvement?
To improve Microsoft Entra ID, it should be made simpler because there is a lot of stuff to do in the platform, which could be reduced to fewer buttons.
For how long have I used the solution?
I have been using Microsoft Entra ID for two years.
What do I think about the stability of the solution?
Microsoft Entra ID is pretty stable.
What do I think about the scalability of the solution?
I don't know about scalability, but I assume it is suitable because it is used for huge organizations.
How are customer service and support?
Customer service and technical support for Microsoft Entra ID are very good because I open many tickets with the support and get straight answers. If I don't get an answer, they update me all the time that they will provide an answer, and they work on that.
How would you rate customer service and support?
Positive
How was the initial setup?
Microsoft Entra ID is pretty easy to deploy. The speed of deploying Microsoft Entra ID depends on the organization and its structure, but building new users is very simple.
What was our ROI?
There is a return on investment when using this platform, though I am uncertain about the specifics.
What other advice do I have?
I haven't observed any problems or changes in the frequency and nature of identity-related security incidents after using Microsoft Entra ID in my company.
I would rate Microsoft Entra ID a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: May 2, 2025
Flag as inappropriateCybersecurity engineer at a transportation company with 1,001-5,000 employees
Integrates seamlessly with other tools and simplifies access management
Pros and Cons
- "What I appreciate the most about Microsoft Entra ID is that it integrates seamlessly with other Microsoft products, which streamlines the process."
- "What I appreciate the most about Microsoft Entra ID is that it integrates seamlessly with other Microsoft products, which streamlines the process."
- "Microsoft Entra ID can be improved by having more resources for learning how to best use the tool and understanding best use case scenarios."
- "Microsoft Entra ID can be improved by having more resources for learning how to best use the tool and understanding best use case scenarios. The learning curve is challenging, so I would appreciate seeing a training portal that is easier to use."
What is our primary use case?
I handle access management.
How has it helped my organization?
Microsoft Entra ID has positively impacted the secure access to apps and resources in our environment. It's just easy to integrate.
It makes management easier. We have visibility into password compromises and other things.
What is most valuable?
What I appreciate the most about Microsoft Entra ID is that it integrates seamlessly with other Microsoft products, which streamlines the process.
It integrates with applications, such as our Password Manager, and multi-factor authentication, and it integrates with Office 365 and third-party applications. That's very useful.
What needs improvement?
Microsoft Entra ID can be improved by having more resources for learning how to best use the tool and understanding best use case scenarios. The learning curve is challenging, so I would appreciate seeing a training portal that is easier to use. I would appreciate seeing more guides and training materials about Microsoft Entra ID.
For how long have I used the solution?
I have been using it for six months.
What do I think about the stability of the solution?
The stability and reliability of Microsoft Entra ID are good. It is very reliable, and I have never experienced any problems.
What do I think about the scalability of the solution?
Microsoft Entra ID is very scalable with third-party applications.
Which solution did I use previously and why did I switch?
We have been using Entrust within our environment, and Microsoft Entra ID is in our larger environment. We use both solutions.
What was our ROI?
The biggest return on investment when using Microsoft Entra ID is the integration with third-party applications.
What other advice do I have?
I would rate Microsoft Entra ID a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 2, 2025
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Updated: April 2025
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