I use Authenticator across my company for controlling access to our platforms and data.
Presales at Quest Software
The best solution you can implement for your identity protection
Pros and Cons
- "Don't delay implementing this solution, it's the best thing you can do for your identity protection."
- "It would be an improvement if Authenticator made it easier to recover the app if you reboot your cellphone and lose access."
What is our primary use case?
What is most valuable?
The most valuable feature is the prompt for a number so that you're sure what you're seeing is what you're agreeing to.
What needs improvement?
It would be an improvement if Authenticator made it easier to recover the app if you reboot your cellphone and lose access.
What do I think about the stability of the solution?
Authenticator is stable.
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How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Don't delay implementing this solution, it's the best thing you can do for your identity protection. I would rate Authenticator as nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Vice President of Technology at Ecuity Edge
User authentication that is reliable and scales well
Pros and Cons
- "The most valuable feature is the ease of scalability."
- "I think the documentation and configuration are both areas that need improvement."
What is our primary use case?
I am using this product for user authentication.
What needs improvement?
I think the documentation and configuration are both areas that need improvement.
The product changes and gets updated, but the documentation doesn't keep pace.
The initial setup could be simplified.
I would like to see a better UI tool.
For how long have I used the solution?
The company has been using this solution for approximately four years.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution. We have not experienced any issues.
What do I think about the scalability of the solution?
Microsoft Azure Active Directory Premium is a scalable solution. It scales very well.
We all use this solution daily. We are a team of five the company.
Which solution did I use previously and why did I switch?
The most valuable feature is the ease of scalability.
How was the initial setup?
The initial setup is fairly complex.
We are a smaller company and it only took us two days to deploy.
What about the implementation team?
We did not use an integrator, we used in-house knowledge.
What other advice do I have?
If you are familiar with Microsoft, this is the product to use.
I would rate Microsoft Azure Active Directory Premium an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, Reseller
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Enterprise Security Architect at Energir
Improved user experience with SSO logins but requires role-based access controls
What is our primary use case?
- Office 365 authentication
- SSO for ServiceNow
- SSO for other cloud applications.
How has it helped my organization?
Improved user experience with SSO logins.
What is most valuable?
Keeping the same credentials as Active Directory.
What needs improvement?
Role-based access controls.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President, Product Engineering at Logitix
Robust, and ideal for user management and group management
Pros and Cons
- "The portal version of the Azure active directory is pretty robust."
- "The integration between the Azure active directory and the traditional active directory could be improved upon."
What is our primary use case?
We have an Azure active directory and we also have our own on-prem AD instances.
We basically use the solution for user management, group management, policy management.
What is most valuable?
The portal version of the Azure active directory is pretty robust.
The solution is very good for different types of management, including, user, group and policy management requirements.
What needs improvement?
The integration between the Azure active directory and the traditional active directory could be improved upon. We have two active directories that are installed on virtual machines, which are traditional active directories. The interactions between the two are very limited. For example, I could modify users in our own private instances of AD, however, they won't propagate up to the Azure active directory and vice versa. For us, the integrations are the biggie between the on-prem or the self-hosted AD versus Azure AD.
The traditional AD instances that we maintain have UIs that are very archaic and monolithic and very difficult to navigate. They should update the UI to make it easier to navigate and make it overall more modern.
For how long have I used the solution?
We've been using the solution for a while. We are actively using it now.
What other advice do I have?
We're using the latest version of the solution at this time.
In general, I would rate this solution at an eight out of ten.
If there were better integration capabilities between active directories, I would likely rate this product higher.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure and Cloud Principle Specialist at a tech services company with 1,001-5,000 employees
Integrates well with Microsoft products but configuring third-party solutions can be difficult
Pros and Cons
- "Multi-factor authentication really secures our environments and gives us the flexibility to use location-based policies. Azure AD also gives us a lot of flexibility in our scope of integration."
- "I would like it to be easier to integrate third-party applications."
What is our primary use case?
We use Azure AD for sign-on security as well as for our customers' Microsoft 365 solutions. We help migrate our customers from the traditional Active Directory, and to use Exchange Online and Microsoft Teams. We use Azure AD to secure their login processes with multi-factor authentication. In some specific cases, where there are specific applications, databases, or Active Directory login information about users, we integrate Azure AD with those elements.
What is most valuable?
Multi-factor authentication really secures our environments and gives us the flexibility to use location-based policies. Azure AD also gives us a lot of flexibility in our scope of integration.
It's easy to configure Microsoft products with Azure AD. It is almost an instant integration. In hybrid installations it is a bit more complex to configure, but not that much. In short, it is good for most Microsoft customers and the products they use.
What needs improvement?
Some of the features related to authentication could be made clearer. In my last organization, I tried to integrate a third-party education solution with Azure AD, but it was a bit difficult to configure. I would like it to be easier to integrate third-party applications.
For how long have I used the solution?
I have been using Azure AD for three or four years.
What do I think about the stability of the solution?
It's a stable product. I haven't encountered any problems or bugs.
What do I think about the scalability of the solution?
The solution is very scalable.
How was the initial setup?
In general, there is no problem in configuring Azure AD. It's not hard. But, as I said, configuring third-party, open-source applications with it is a little bit difficult.
We usually set aside one day to configure Azure AD for new organizations. In general, it takes one person to maintain it, perhaps two in some cases.
What other advice do I have?
We have faced a few little problems in our customers' hybrid environments. Backing up the ADFS (Active Directory Federation Services) is very important, but some of our customers didn't do so and they lost their ADFS proxy servers. That is one of the important lessons I have learned. In those cases we had to reconfigure almost everything. It's simple to back up ADFS, so I would advise doing so.
But from the user's point of view, we've faced no problems. It works well.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems and Networks Engineer at a insurance company with 1,001-5,000 employees
Scalable with good technical support and a simple setup process
Pros and Cons
- "The scalability is quite good."
- "The dashboard and interface could be better. It would be ideal if it was easier to use."
What is most valuable?
The scalability is quite good.
It's a very necessary product in today's technological landscape.
What needs improvement?
I can't speak to many aspects of the solution that need improvement.
The dashboard and interface could be better. It would be ideal if it was easier to use.
For how long have I used the solution?
I've been dealing with the solution for four years.
What do I think about the stability of the solution?
I have found the solution to be very stable.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How are customer service and support?
I have had a few experiences with technical support from Microsoft. It's a very interesting support that they provide. We work closely with them, and, when we do work together, it's better.
Which solution did I use previously and why did I switch?
Before choosing this solution, we did not use any other product.
How was the initial setup?
The initial setup is very easy.
What about the implementation team?
I handled the implementation myself.
What other advice do I have?
We are a Microsoft partner.
Overall, it's a very interesting product.
I'd rate it at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Functional Analyst at a energy/utilities company with 1,001-5,000 employees
Scalable, reliable, and easy to use
Pros and Cons
- "Azure Active Directory has been very useful for our company, it is not difficult to use."
- "Azure Active Directory could improve the two-factor authentication."
What is our primary use case?
We are using Azure Active Directory in our company at a group level.
What is most valuable?
Azure Active Directory has been very useful for our company, it is not difficult to use.
What needs improvement?
Azure Active Directory could improve the two-factor authentication.
For how long have I used the solution?
I have been using Azure Active Directory for approximately four years.
What do I think about the stability of the solution?
The stability of Azure Active Directory is good.
What do I think about the scalability of the solution?
Azure Active Directory is scalable.
We have approximately 1,000 users using this solution. Not everyone is using Azure Active Directory but the ones involved in the cloud are.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The initial setup was very easy for Azure Active Directory.
What other advice do I have?
My advice to others is if they're going to move to the Azure Cloud Platform, this could be a highly valuable add-on, in order to take care of authentication matters in general. It's a very useful tool and not difficult to use.
I rate Azure Active Directory an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Engineer at a government with 1,001-5,000 employees
Supports our expansion of services to the cloud, but the MyApps interface needs enhancement
Pros and Cons
- "This solution serves as the basis to understand the MS SSO and MFA capabilities."
- "The SSO MyApps interface is very basic and needs better customization capabilities."
What is our primary use case?
We use this solution to extend on-premises Active Directory to the cloud.
How has it helped my organization?
This solution will support the expansion of services and servers into the cloud.
What is most valuable?
This solution serves as the basis to understand the MS SSO and MFA capabilities.
What needs improvement?
The SSO MyApps interface is very basic and needs better customization capabilities.
For how long have I used the solution?
We have been using this solution for six months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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