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Tech Engineer at Wipro
Real User
Reliable, easy to set up, and expand
Pros and Cons
  • "The switches are very stable."
  • "At times, we didn't know whether the switch was operating or not so we have to take the console and we have to do some troubleshooting."

What is our primary use case?

For our customers, there are multiple locations, around 3,500.

My configuration is to do the configurations on Cisco Meraki Dashboard. There are MS Avant switches, MS switches, MS routers, et cetera. Mostly, I work with all the switches, switch modems and routers, and access points also.

What is most valuable?

The switches are very stable. 

It's able to expand.

The product is easy to set up. 

What needs improvement?

Sometimes, when we plug the new switch into the internet, they will upgrade there and it'll take time. At times, we didn't know whether the switch was operating or not so we have to take the console and we have to do some troubleshooting. In the console, we can find out there if the Cisco Meraki switch is not connected with the Meraki cloud. 

The MG21 is not working on a 5G SIM card. It requires 4G SIM cards. Therefore, we are using two links, an internet broadband link and one for MG21 that is on SIM card based for small sites. We all suffer a lot of issues for MG21. 

For how long have I used the solution?

I've been using the solution for five years. 

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Meraki MS Switches
July 2025
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What do I think about the stability of the solution?

It is stable as a product. The solution is reliable. There aren't any bugs or glitches. 

What do I think about the scalability of the solution?

It is a product that can scale. It's not a problem.

How are customer service and support?

Typically, if I run into issues, I'd run them by my team lead. I don't reach out to Cisco directly. It's a good solution. We don't run into many issues. 

Which solution did I use previously and why did I switch?

I previously used Cisco and HP switches. 

I've also used an Alcatel switch.

How was the initial setup?

The solution is very straightforward, actually. It is not complex. This is a simple product to configure.

In terms of the ease of setup, I'd rate it a nine out of ten. 

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with the exact cost of the solution. 

What other advice do I have?

Our organization has a partnership with Meraki.

It is a good product and it is scalable. It is not too complex in terms of configuration. It supports a lot of technology.

I'd rate the product eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Fabio Palme - PeerSpot reviewer
Solutions Architect at Ingram Micro
MSP
A easy to use solution with good application visibility
Pros and Cons
  • "Meraki MS Switches is easy to use and implement."
  • "I would like to see improvements to the dark mode in the next release, as I prefer the dark mode."

What is our primary use case?

I am a Solutions Architect. I work in presales. We make projects with our customers and then provide the solutions. We position the MS Switches. If the company changes from 24 ports to 48, for example, I will see that. I am also aware of when licenses are renewed.

Meraki MS Switches are used with the PoE version together with an access point. The solution is most common in the access layer. 

What is most valuable?

My clients value the application visibility of this solution. For example, for the Layer 2 switch, our customers are able to see not only the wireless aspect, but its cloud management.

What needs improvement?

The price of Meraki MS Switches should come down, particularly for the Layer 3 switch, which is the most expensive switch. 

Because we have Wi-Fi 6, which is 2.5 or sometimes 5 Gigabits, we want the biggest ports in the lowest, entry-level switch. Sometimes we have to provision the equipment because there are some gaps.

I would like to see improvements to the dark mode in the next release, as I prefer the dark mode.

For how long have I used the solution?

I have been using Meraki MS Switches for more than four years.

What do I think about the stability of the solution?

The product is stable, however, after we closed the project, our clients reported that they had some problems. 

What do I think about the scalability of the solution?

Meraki MS Switches is scalable. Buy the licenses, and then plug them into the network.

How are customer service and support?

I require technical support when I need information regarding the product during presales. They meet my expectations and answer with clear and thorough information.

I would rate technical support a five out of five overall.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of this cloud based solution is very easy.

What other advice do I have?

Meraki MS Switches is easy to use and implement. The solution has good support, functions, and features.

I would rate this solution a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Meraki MS Switches
July 2025
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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Joseph Sidhom - PeerSpot reviewer
Telecommunication Group Leader at SCG
Real User
Problem-free installation, but there is poor support for outdoor switches
Pros and Cons
  • "We have no problem with technical support from Cisco."
  • "Meraki should include an application to assist users with the design of access points."

What is our primary use case?

We are a technology consultant and we work with a variety of products, including Meraki MS Switches. We have installed these switches in certain hotels in Egypt.

One of the hotels we work with has standardized on Meraki.

What needs improvement?

Meraki's support for outdoor switches is something that we're facing problems with. This is an area that needs to be improved.

Meraki should include an application to assist users with the design of access points.

For how long have I used the solution?

We have been working with Meraki MS Switches for perhaps two years.

What do I think about the scalability of the solution?

This is a good switch for a small installation, such as a hotel, but it's not an enterprise-level solution. In that regard, it is not very scalable.

The hotel network has almost 300 rooms.

How are customer service and support?

We have no problem with technical support from Cisco. They have good support, although it's not cheap. 

Which solution did I use previously and why did I switch?

We have experience with switches from different vendors including Cisco and HP.

HPE Aruba is very popular in my country, and we have done a lot of these installations. Most people, given the choice between Aruba and Cisco, choose to implement Aruba.

One of the advantages to Aruba is that the switches have a lifetime warranty. They are also cheaper than Cisco.

How was the initial setup?

We have not faced any problems with respect to installation. They just need internet connectivity for the cloud configuration.

What about the implementation team?

Installation is done by the system integrators.

What's my experience with pricing, setup cost, and licensing?

Meraki is not an expensive switch, like Cisco. However, the cost of technical support is expensive.

Which other solutions did I evaluate?

We have researched different Cisco solutions. One of the things that we have found is that Stealthwatch for Cisco has the sensors built into the switches. We are interested in knowing whether that feature is compatible with other hardware because we don't want to be tied to a single vendor.

What other advice do I have?

Some companies in Egypt are not allowed to use cloud-based services, so the use of this type of product has not been popular.

I would rate this solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
JoelCloutier - PeerSpot reviewer
Engineer - Operations Technologies Individual Contributor at Innergex
Real User
Not very scalable and the feature set is less interesting than other equipment but easy to set up
Pros and Cons
  • "The product offered a lower CapEx cost for the appliance."
  • "We had issues with the stability, issues with the pricing, and the total cost of ownership."

What is our primary use case?

We primarily used the solution as a switch.

What is most valuable?

The product offered a lower CapEx cost for the appliance. That's why they tried that infrastructure.

It was easy to set up.

What needs improvement?

We didn’t like the performance, which is why we ended up stopping usage.

We had issues with the stability, issues with the pricing, and the total cost of ownership.

The feature set is less attractive than other or similar equipment from other companies.

You can’t really scale the solution.

We’d like to have on-premises management in the future versions of the product.

It would be great if there were industrial protocols with more on them for an IT environment.

For how long have I used the solution?

We’ve used the solution since 2018.

What do I think about the stability of the solution?

We faced some stability issues when using the product.

What do I think about the scalability of the solution?

It’s not a very scalable product.

It’s used for energy generation, and we only really need 5% of our team managing it, so it doesn’t really require that many users per se.

How are customer service and support?

I recall technical support being good. They were pretty helpful and responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Cisco switches, among other options.

How was the initial setup?

The solution was relatively easy to deploy. It was straightforward and not overly complex.

The deployment itself only took a couple of hours.

You only need one person to handle the deployment tasks.

What about the implementation team?

We used an integrator. They helped us manage the initial setup.

What was our ROI?

We’ve removed all of the switches. We didn’t really witness an ROI.

In the long term, we likely did not get any ROI as we had to buy the switch. We should have bought it a couple of years ago. At this moment, it was a good return on investment in the sense that we had a switch working. However, it was not doing everything we wanted, yet we had it quickly working for low pricing. In the beginning, it seemed reasonable; however, in the end, it was not, as we have to replace everything.

What's my experience with pricing, setup cost, and licensing?

The solution offered low Cap-Ex pricing.

However, it ended up being expensive. We purchase dit as a package from an integrator. There were some extra fees, for example, for maintenance.

Which other solutions did I evaluate?

We didn’t really evaluate any other options. A company approached us about the product, and we decided to try it out.

What other advice do I have?

We are currently removing our Meraki switches. I’m not sure which version we were using. The latest was likely MS 120. We replaced the switches with others, and we’re bringing in ways to interconnect with other systems, which was providing us with more stability.

I’d rate the solution a four out of ten and advise potential users to go with a different product.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sairam Prem Vangala - PeerSpot reviewer
Technical Support Operations Manager at a financial services firm with 10,001+ employees
Real User
Top 10
Simple initial setup, helpful support, and easy to use GUI
Pros and Cons
  • "The most valuable features of Meraki MS Switches are the GUI mode which is helpful for access and good dashboards."
  • "When we do any changes to the core switch it causes the devices to reboot."

What is our primary use case?

We use Meraki MS Switches to can the VLANs to a particular port.

What is most valuable?

The most valuable features of Meraki MS Switches are the GUI mode which is helpful for access and good dashboards.

What needs improvement?

When we do any changes to the core switch it causes the devices to reboot.

For how long have I used the solution?

I have been using Meraki MS Switches for approximately one and a half years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have approximately 1,000 people using the solution.

How are customer service and support?

The support that Meraki MS Switches provides is good.

I rate the support from Meraki MS Switches a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Meraki MS Switches is simple.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Meraki MS Switches a two out of ten.

Which other solutions did I evaluate?

I did not evaluate other solutions. I have always used Cisco.

What other advice do I have?

I rate Meraki MS Switches a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Solution Architect at Quess Corp Limited
Reseller
Top 5
It has a cloud-managed dashboard, is scalable, straightforward to set up, and has good technical support
Pros and Cons
  • "I found the cloud-managed dashboard most valuable in Meraki MS Switches."
  • "Management from a single dashboard is what I want to see from Meraki MS Switches."

What is our primary use case?

I use Meraki MS Switches for cloud-based management and web visibility, which I can control from a single pane of glass. I have a controller that lets me manage all devices.

What is most valuable?

I found the cloud-managed dashboard most valuable in Meraki MS Switches.

What needs improvement?

Management from a single dashboard is what I want to see from Meraki MS Switches.

What do I think about the stability of the solution?

The level of stability of Meraki MS Switches would depend on the environment.

What do I think about the scalability of the solution?

My rating for Meraki MS Switches is nine out of ten in terms of scalability.

How are customer service and support?

The Meraki MS Switches technical support is good, so I rate it nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup for Meraki MS Switches was straightforward and had no problems. The product is easy to manage and deploy. Deployment only took one week.

My company deployed Meraki MS Switches based on requirements. That was the only deployment strategy.

What's my experience with pricing, setup cost, and licensing?

My company pays for Meraki MS Switches yearly. Pricing-wise, the product is relatively inexpensive.

What other advice do I have?

My company is both a reseller and user of Cisco Meraki solutions, including Meraki MS Switches.

I work on different models of Meraki MS Switches.

My company has multiple clients using Meraki MS Switches.

I recommend the product to others for cloud-based management. You can manage everything from the cloud.

My rating for Meraki MS Switches is nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
AnkurKumar - PeerSpot reviewer
Consultant at HCL Technologies
Real User
A very stable product with great network security features, fast speed, and low latency
Pros and Cons
  • "The switch supports various automation testing tools, and it's quite helpful for network troubleshooting as well."
  • "It is a compact switch, so there are a limited number of ports, and it needs improvement in terms of scalability."

What is our primary use case?

It's a cloud-managed, stackable access switch. It has various features, like providing quality of service to prioritize critical traffic, such as voice and video. It has various levels of support for simplified voice deployment. We also use this switch for multicast traffic. In addition, we use the switch for high capacity trunking where we require link aggregations. 

What is most valuable?

This switch is enabled with network security features. We use it for port security and MAC whitelisting, as well as DHCP snooping to prevent users from adding unauthorized DHCP servers to the network. The switch supports BPDU guard, root guard, and rapid spanning tree protocol for the loop prevention mechanism.

Moreover, now with the advent of automation in our environment, the switch supports various automation testing tools, and it's quite helpful for network troubleshooting as well.

The switch has a good speed and low latency. I will not say it's the market leader of low latency, but it competes with Arista switches in terms of latency. 

What needs improvement?

It is a compact switch, so there are a limited number of ports, and it needs improvement in terms of scalability. The number of ports should be increased. I would love to see modular capabilities, and various security features, like the ones provided by Palo Alto and various emerging cybersecurity solutions. I would like this switch to match that level of competency.

What do I think about the stability of the solution?

This switch is robust. It's never, ever gone down. It has not been rebooted during the last two years in my environment. In terms of stability, I don't see any challenges. I haven't seen any bugs associated with the current IOS. 

What do I think about the scalability of the solution?

It is a scalable solution, but compared to competitors' technology, I still see some gaps. There are a lot of scalability improvements needed in this particular model.

There are 500+ on-prem users. Counting business employees altogether though, there are about 2,000. 

How are customer service and support?

The support is quite easy and handy. No one can compete with Cisco's tech support.

How was the initial setup?

The initial setup was very straightforward. I have been in the IT industry for the last 16 years so I didn't have any challenges with the configuration or deployment. It is a plug and play solution, and needs basic configuration during the initial setup. We pushed the configuration and provisioned this switch immediately. 

What was our ROI?

I see a return on investment in terms of manageability because a single employee can easily manage the switch. I don't need to hire additional resources for taking care of the vulnerability assessment or anything else.

What's my experience with pricing, setup cost, and licensing?

I don't know the exact price, but in terms of comparison, I know that Extreme switches are more cost-effective than Cisco Meraki Switches. Cisco should have some switches that are more cost-effective.

Which other solutions did I evaluate?

There are some other competitors nowadays, like Extreme switches. They are cost-effective and have many security features embedded in the switches. We want to see that level of competency for modular capabilities in Meraki switches soon. I still see Cisco as the market leader because no one can compete with Cisco's fast tech support.

What other advice do I have?

To someone considering this solution I would say that compared to other switches, like Arista, Meraki switches are quite robust. In terms of performance, we haven't faced any issues or vulnerabilities in the last two years. 

I would rate this solution as a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Owner at Omma Consulting
Real User
Manageable and easy to set up but there are some security issues
Pros and Cons
  • "The features are great."
  • "Its troubleshooting features need work."

What is our primary use case?

We use this solution as a switch.

What is most valuable?

The features are great.

It's scalable. The expandability and ease of use are excellent. 

We like how easy the manageability is. 

The evolution of the product was also quite good. It's always getting better and better. 

It's very easy to set up.

This product is stable. The reliability is great.

What needs improvement?

Its troubleshooting features need work. They could adopt a console approach that could be more helpful.

If they offered more advanced management features, that would be useful. It is a cloud service; for example, if I were about to buy such a product, I would be very concerned about having cloud management for my switches. Anyone can have access from all over the world, and you can reload the switches from everywhere. That's fine. However, security is a bit of a concern for the cloud.

For how long have I used the solution?

I've used the solution for the last five years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale well. It's not a problem at all. I've seen the evolution, and the scalability potential is one of the things that makes it more competitive than other products.

This product can work for both smaller and quite large organizations. 

How are customer service and support?

I've been working with Cisco for years now, so technical support was always something that turned us on to solutions with Cisco. We are pretty satisfied.

Which solution did I use previously and why did I switch?

I've also worked with Fortinet as well as Cisco. 

How was the initial setup?

The solution is quite simple and straightforward. It's not hard to set up.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the pricing. It's not an aspect I deal with directly. 

Which other solutions did I evaluate?

If I compare it with Fortinet switches or HPE switches. Overall, the benefits that you gain with the ease of use and the manageability with Meraki are good. Also, many products from other companies are more unstable. That's one of the reasons why our first choice was Catalyst Switches.

What other advice do I have?

I've worked with various Meraki solutions - not just switches. I've used access points, firewalls, etc. 

I'd recommend the solution is problem-free for the most part. However, the cost needs to be taken into account, and new users should work to calculate costs before agreeing to buy. 

I'd rate the solution seven out of ten.

I'm a customer and end-user. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: July 2025
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