What is our primary use case?
We primarily used the solution as a switch.
What is most valuable?
The product offered a lower CapEx cost for the appliance. That's why they tried that infrastructure.
It was easy to set up.
What needs improvement?
We didn’t like the performance, which is why we ended up stopping usage.
We had issues with the stability, issues with the pricing, and the total cost of ownership.
The feature set is less attractive than other or similar equipment from other companies.
You can’t really scale the solution.
We’d like to have on-premises management in the future versions of the product.
It would be great if there were industrial protocols with more on them for an IT environment.
For how long have I used the solution?
We’ve used the solution since 2018.
What do I think about the stability of the solution?
We faced some stability issues when using the product.
What do I think about the scalability of the solution?
It’s not a very scalable product.
It’s used for energy generation, and we only really need 5% of our team managing it, so it doesn’t really require that many users per se.
How are customer service and support?
I recall technical support being good. They were pretty helpful and responsive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used Cisco switches, among other options.
How was the initial setup?
The solution was relatively easy to deploy. It was straightforward and not overly complex.
The deployment itself only took a couple of hours.
You only need one person to handle the deployment tasks.
What about the implementation team?
We used an integrator. They helped us manage the initial setup.
What was our ROI?
We’ve removed all of the switches. We didn’t really witness an ROI.
In the long term, we likely did not get any ROI as we had to buy the switch. We should have bought it a couple of years ago. At this moment, it was a good return on investment in the sense that we had a switch working. However, it was not doing everything we wanted, yet we had it quickly working for low pricing. In the beginning, it seemed reasonable; however, in the end, it was not, as we have to replace everything.
What's my experience with pricing, setup cost, and licensing?
The solution offered low Cap-Ex pricing.
However, it ended up being expensive. We purchase dit as a package from an integrator. There were some extra fees, for example, for maintenance.
Which other solutions did I evaluate?
We didn’t really evaluate any other options. A company approached us about the product, and we decided to try it out.
What other advice do I have?
We are currently removing our Meraki switches. I’m not sure which version we were using. The latest was likely MS 120. We replaced the switches with others, and we’re bringing in ways to interconnect with other systems, which was providing us with more stability.
I’d rate the solution a four out of ten and advise potential users to go with a different product.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.