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reviewer1143678 - PeerSpot reviewer
Security & ICT Product Manager at a comms service provider with 201-500 employees
Real User
Easy to configure and deploy but is expensive
Pros and Cons
  • "The interface is great. It's easy to understand for the customer."
  • "Sometimes there's a problem with the pricing model they use. They should work to fix this."

What is our primary use case?

We primarily use the solution to connect access points.

How has it helped my organization?

We are Cisco partners, so we are using this product in order to provide services to our customers. As a Cisco partner, we get support from Cisco and that's why we are using and selling this product.

What is most valuable?

The solution is easy to configure and to deploy.

The interface is great. It's easy to understand for the customer.

What needs improvement?

The solution doesn't offer anything different from any other solution. It's not a unique product.

Sometimes there's a problem with the pricing model they use. They should work to fix this.

Buyer's Guide
Meraki MS Switches
May 2025
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,960 professionals have used our research since 2012.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We primarily use the solution for small and medium customers, so we don't deal so much with scalability. For our purposes, a couple of switches are enough, in most cases.

How are customer service and support?

We've never had to contact Cisco's technical support.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup was straightforward. Deployment takes a few days. For us, it took five days. It's more internal processes than the complexity of this solution that makes it take the amount of time it does.

What other advice do I have?

We use the on-premises deployment model for small and medium-sized businesses.

In terms of advice to others, I'd suggest they push very hard for a discount. Other solutions are working really well, so discussion about discounts in relation to approaching customer-based projects is a good idea.

I'd rate it seven out of ten. I'd rate it higher, but the pricing isn't great. From a technical perspective, however, it meets all my needs.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Data Center Presales Engineer at Integrated Solutions
MSP
Easy to use and learn, but it needs more configuration options and the price should be lowered
Pros and Cons
  • "The most valuable feature of this solution is the interface because it is very simple and easy to learn, even for somebody who hasn't seen it before."
  • "This solution is too simple for some cases, and there should be more configuration options."

What is our primary use case?

Our primary use for this solution is cloud management. It is very comfortable for our customers when they have a remote office and can manage the switch from the access point.

This solution is an on-premises deployment model.

What is most valuable?

The most valuable feature of this solution is the interface because it is very simple and easy to learn, even for somebody who hasn't seen it before.

The remote management from the cloud is very good.

The security features are very good.

What needs improvement?

The price of this solution should be improved.

This solution is too simple for some cases, and there should be more configuration options.

For how long have I used the solution?

I have been using this solution for six or seven years.

What do I think about the stability of the solution?

I do not recall any service action, so this solution appears to be stable.

What do I think about the scalability of the solution?

This solution is scalable if we're talking about one component with many remote offices. However, if we're talking about a company with a large headquarters then I can find better solutions.

There are dozens of users for this solution at the company in Poland, perhaps up to one hundred.

How are customer service and technical support?

When I contacted technical support a long time ago, it was very good. The last time I spoke with them, something had changed at it was not as good. It was not bad, either. Meraki is a simple product, so many of the service actions are a product replacement.

How was the initial setup?

The initial setup of this solution is easy. It is also easy to configure and deploy.

The complexity of the deployment depends on the configuration, but it will take a maximum of an hour to deploy.

What's my experience with pricing, setup cost, and licensing?

This is not a cheap solution.

What other advice do I have?

Every customer has different environments and requirements, but it's a good product for most solutions.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Meraki MS Switches
May 2025
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,960 professionals have used our research since 2012.
PeerSpot user
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
It has an automatic firmware upgrade, but it doesn't have an upgrade path for the hardware.

What is most valuable?

  • All the switches managed from one dashboard, forget about CLI
  • One-click changing VLAN
  • Aggregate ports, I can easy see what is connect to each port on the switch,
  • I can see how the bandwidth is used
  • Automatic firmware upgrade
  • Adding new switch takes less than 10 minutes

How has it helped my organization?

We have about 20 switches across five offices in USA, Europe and India, and we can all manage all of them from one dashboard. No more spending time on the firmware upgrade, it is automatic, and the switches just work!

What needs improvement?

  • Management
  • Maintenance
  • Support

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

Unfortunately, they don't have an upgrade path, so if you need higher model, you need to buy a new one.

How are customer service and technical support?

Customer Service:

10/10.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

  • Dell
  • Cisco
  • Arista

How was the initial setup?

It is very easy, just add the switch to your dashboard network and you ready to go. And you don't need to be a network expert to do it.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

  • Arista
  • Juniper

What other advice do I have?

I hope they will have an upgrade path soon. For example, we bought a switch, and after two months we needed to upgrade it to the model with 10GB ports. Unfortunately Meraki said that we can upgrade because it is over 30 days, but we needed buy new switch.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Graduate Trainee at HNE
Real User
Easy to deploy, stable, and scalable
Pros and Cons
  • "Easy access to the solution is the most valuable feature."
  • "The price of the solution has room for improvement."

What is our primary use case?

The solution is a cloud-based switch that we use for our networks.

What is most valuable?

Easy access to the solution is the most valuable feature.

What needs improvement?

The price of the solution has room for improvement.

For how long have I used the solution?

I have been using the solution for three months.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable.

We have around 1,000 people accessing the solution per day.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial setup is straightforward. We only had to prepare the template early to deploy.

What about the implementation team?

The implementation is completed in-house.

What's my experience with pricing, setup cost, and licensing?

We have an annual subscription for licensing and it is expensive.

What other advice do I have?

I give the solution a nine out of ten.

Meraki MS Switches makes work easier and I recommend the solution.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Mohamed El-Kholy - PeerSpot reviewer
Sales Manager at Quadratech
Real User
Easy to deploy and the cost is reasonable

What is our primary use case?

I am a reseller of Meraki MS Switches.

What is most valuable?

The solution Is easy to use.

What needs improvement?

The subscription model could be improved.

How was the initial setup?

Deployment is very easy.

What's my experience with pricing, setup cost, and licensing?

The price isn't high, and they offer discounts. The delivery time is much better than other traditional products.

What other advice do I have?

I would rate this solution as eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Preventa TI at a tech services company with 51-200 employees
Real User
Good quality, integrates well, and provide a guarantee
Pros and Cons
  • "The main features of Meraki MS Switches are integration, high quality, and hardware guarantee."
  • "The solution does not fit all use cases."

What is our primary use case?

I use this solution as a network switch in colleges.

What is most valuable?

The main features of Meraki MS Switches are integration, high quality, and hardware guarantee.

What needs improvement?

The solution does not fit all use cases. 

For how long have I used the solution?

I have used Meraki MS Switches within the last 12 months.

How are customer service and technical support?

I have not used technical support. However, I have used documentation for the solution.

Which other solutions did I evaluate?

I have evaluated other firewalls, such as Aruba.

What other advice do I have?

I rate Meraki MS Switches a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2014512 - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 51-200 employees
Consultant
Useful for switching and user connectivity with a straightforward setup
Pros and Cons
  • "The solution is scalable."
  • "The reporting could be improved and could be more granular."

What is our primary use case?

Our primary use case for the solution is for switching and user connectivity. We deploy the solution on cloud.

What needs improvement?

The reporting could be improved and could be more granular.

For how long have I used the solution?

We have been using the solution for approximately seven years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup is straightforward.

Which other solutions did I evaluate?

We evaluated Juniper.

What other advice do I have?

I rate the solution an eight out of ten. It is suitable for small to medium business segments.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2285133 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Consultant
Top 20
A cloud-managed simplicity with strong security features, and user-friendly support
Pros and Cons
  • "It offers a compelling solution due to its cloud management capabilities and strong security features."
  • "It might be perceived as more of a niche product, partly due to its name, as it's still not entirely recognized by the market."

What is our primary use case?

The primary goal is to assist the customer, and in some cases, it may be necessary to recommend Meraki when they have limited assistance or staff available to manage the infrastructure effectively.

What is most valuable?

It offers a compelling solution due to its cloud management capabilities and strong security features. In specific sectors like healthcare and hospitality, reliability is paramount, and customers demand reputable brands with a long track record in security and support.

What needs improvement?

One key challenge often encountered is the perception that strategic products like Cisco and Meraki tend to be more expensive than alternatives like Aruba. It might be perceived as more of a niche product, partly due to its name, as it's still not entirely recognized by the market. 

For how long have I used the solution?

We have been working with it for ten years.

How are customer service and support?

The support provided is truly impressive. They are offering excellent assistance and a product lineup that stands up to the big brand names.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial installation was easy, and the support team was readily available.

What other advice do I have?

The suitability of Meraki switches depends on the specific needs of customers, especially in industries like hospitality and healthcare where multiple units are involved. It requires a bit more effort to familiarize customers with its offerings. Overall, I would rate it eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros sharing their opinions.