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Consultant at Decathlon International
Consultant
Good functionality and data capture with a helpful online dashboard
Pros and Cons
  • "The product is very straightforward."
  • "The switch capacity needs to be improved."

What is our primary use case?

We primarily use the solution for switching delivery. It's quite basic. It provides connectivity. They are ethernet switches.

What is most valuable?

We like the ability to perform data capture and open it with Wireshark in case of issues.

For me, the best functionality is provided by Meraki for any device. The ability to manage the devices for the dashboard online, from the online dashboard. It is great.

The product is very straightforward. 

The stability of the product is very good. 

What needs improvement?

The switch capacity needs to be improved. Today we deploy some MS switches for the data center. Previously, it was a small data center and we get the most powerful device into the portfolio of Meraki to respond to this subject. However,  it could be great to have a better capacity with 10 gigs or 40 gigs, for example.

As a physical device, it's not extremely scalable.

For how long have I used the solution?

We started to resell Meraki devices to our customers around 2016. It's been around six years. 

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What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. 

What do I think about the scalability of the solution?

The product is not scalable. It's a physical device and therefore limited. 

It's possible when you have virtualization, for example. For VMX, maybe, by the deployment VMX by Terraform and configuration automation, it's possible. However, with the physical devices, and so the switches, with the stack, we have scalability with the ports, with the interfaces, through a new device. I did it to the stack, however, globally, the solution, it's not as scalable as it could be. However, it's just due to the fact that it is a physical device.

How are customer service and support?

The support is very good. We are very satisfied with the technical support we get. They always resolve the issues we have.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with Juniper or Huawei. The main differences between them are the facility to configure or deploy, and ease of use. Meraki is a real plug-and-play solution. That's why it's really good. With Juniper in particular you do need strong skills to get the most out of it. 

How was the initial setup?

It's a straightforward setup. It's not overly difficult. That's why we continue to use Meraki. I'd rate the product four out of five. 

The deployment is very quick. It takes only a few seconds to a few minutes. It's very fast. We have developed some API applications to automate the configuration and deployment without using the dashboard. We only need to put up a .CSV file and everything is done automatically. 

What's my experience with pricing, setup cost, and licensing?

It is a good solution, however, it is quite expensive. I'd rate the cost at a three out of five. You do have to pay for the license, however, the licensing is quite expensive. 

What other advice do I have?

I'd rate the solution ten out of ten. We are quite satisfied with the solution genera. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner

PeerSpot user
Principal & Director of Operations at Net3IT
MSP
Rock solid, good support, and easy to deploy
Pros and Cons
  • "Quality of Service is easy to deploy. The ease of deployment, in general, is valuable. It is easy to do port configuration and VLAN assignments."
  • "On the switches, I don't know a whole lot that I would change. Different levels of switches have different layer 2 and layer 3 functionality. It's always nice to have layer 3 functionality across the board if you can, but that drives up the cost. They've got different lines for different amounts of layer 3 functionality. However, on their models that do include full layer 3 access, when you choose to use layer 3 on a switch, it doesn't have the full functioning routing capabilities of an MX firewall. It can be limiting in some of those aspects."

What is our primary use case?

We are using it for local LAN switching.

What is most valuable?

Quality of Service is easy to deploy. The ease of deployment, in general, is valuable. It is easy to do port configuration and VLAN assignments.

What needs improvement?

On the switches, I don't know a whole lot that I would change. Different levels of switches have different layer 2 and layer 3 functionality. It's always nice to have layer 3 functionality across the board if you can, but that drives up the cost. 

They've got different lines for different amounts of layer 3 functionality. However, on their models that do include full layer 3 access, when you choose to use layer 3 on a switch, it doesn't have the full functioning routing capabilities of an MX firewall. It can be limiting in some of those aspects. I have found myself in a situation where I thought I was going to have the ability to do all the routing from an MX firewall, but even on their fully functional layer 3 switches, you don't have that. There are drawbacks. So, it is not just a, "Oh, I can use a switch instead of a firewall for the routing part of it." The answer is, "That's probably not a good way to think about that."

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

They are rock solid. I've got hundreds of these deployed, and we rarely had any issues. Meraki support is always great to handle advance replacement regardless of how old it is. It is really good.

How are customer service and technical support?

Their support is really good.

How was the initial setup?

The setup of all Meraki products is extremely simple.

What's my experience with pricing, setup cost, and licensing?

We don't use standard licensing. Most of the time, we use the advanced security model. 

If there is a drawback to Meraki, it is the cost, but you also have to evaluate it based upon the other factors that you do get. Their support is really good; their hardware is really good. The ease of configuration and deployment is really good, but it is more expensive than most.

What other advice do I have?

If you're looking for a solution that is easy and quick to roll out, you can go for these switches. If you want to deploy them without having somebody on-site, you can hire somebody very inexpensively to plug these up and configure them remotely or do advanced configuration beforehand. For deployments of a changing environment, these are the best switches I've ever used.

I would rate Meraki MS Switches a nine out of 10. There is something that could be better, but I don't have a lot of performance needs that drive that situation.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Meraki MS Switches
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reviewer2012496 - PeerSpot reviewer
Chief Information Officer at a hospitality company with 501-1,000 employees
Real User
Intuitive, reliable, and able to expand
Pros and Cons
  • "It makes the management of SSIDs fairly easy."
  • "I don't like some of the mobile device management options. They're a little bit hard to find in the system."

What is our primary use case?

We use mobile device management to track our wireless access points, and that's basically what it does for our environment.

What is most valuable?

It makes the management of SSIDs fairly easy. It's pretty intuitive. I haven't used anything else to manage stuff, so I don't know what other things are out there.

What needs improvement?

I don't like some of the mobile device management options. They're a little bit hard to find in the system.

For how long have I used the solution?

I've used the solution for six years. 

What do I think about the stability of the solution?

It's a stable product. I don't see too much going on with it. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is very scalable. 

Which solution did I use previously and why did I switch?

I didn't have an opportunity to use another switch. We've been using this since I've worked with the system.

How was the initial setup?

I wasn't involved in the initial setup. I adopted the system. I did not go through the deployment.

What was our ROI?

We have seen an ROI. It's very good.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. I'd rate the solution a three and a half or four out of five in terms of cost, five being the most expensive. 

What other advice do I have?

We're just customers and end-users, not partners or resellers.

I'm not sure which version of the solution we're using. 

I would suggest new users get a really good understanding of the network requirements before implementation.

I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
Gregory Marron - PeerSpot reviewer
Technical Consultant at The Marron Group
Consultant
Valuable dashboard makes managing switches easy
Pros and Cons
  • "The most valuable feature is the dashboard because it makes it easy to manage all of the switches. It's easy to turn them up and get it configured."
  • "Sometimes the controller in the cloud that controls the access points does not have the most accurate information. There is sometimes a glitch in keeping the management controller that is in the cloud up to date."

What is our primary use case?

Our Meraki MS Switches are deployed in different environments. Some are in a bank, some are in a dental office, and some are in a business office in downtown Chicago. 

What is most valuable?

The most valuable feature is the dashboard because it makes it easy to manage all of the switches. It's easy to turn them up and get it configured.

What needs improvement?

Sometimes the controller in the cloud that controls the access points does not have the most accurate information. There is sometimes a glitch in keeping the management controller that is in the cloud up to date.

For how long have I used the solution?

I have been using Meraki MS Switches for 12 years now. 

What do I think about the stability of the solution?

Meraki MS Switches are stable. 

What do I think about the scalability of the solution?

Meraki MS Switches are scalable to an extent. I think it is scalable if you are using it for residential Wi-Fi or office Wi-Fi where there is not a lot of complex configuration, I think it will scale well.

How was the initial setup?

Initial setups are straightforward for us. We deploy in many different environments. Our deployment in the dental office took a few hours. Our deployment of about 200 APs in a residential retirement community was probably a month because it was 200 APs and a lot of integration. In other words, deployment can take anywhere from a few hours to four weeks depending on the size of the installation. 

What's my experience with pricing, setup cost, and licensing?

On a scale of one to five, one being the cheapest and five being the most expensive, I would rate the cost of Meraki MS Switches a three. 

What other advice do I have?

My advice to anyone looking to deploy Meraki MS Switches is: be aware of the fact that you cannot activate it without a license. It does not work. There are benefits tied to the licensing. The licensing provides you with maintenance or replacement, which means that it covers you from a couple of different perspectives. The licensing is multipurpose.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

PeerSpot user
Amr Moustafa - PeerSpot reviewer
NOC Technical Lead at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
More stable and reliable than other competitors on the market, easy to configure
Pros and Cons
  • "It is easy to configure and claim the switches by their serial number directly from the portal."
  • "In reference to an area of improvement sometimes the switch does not connect to the internet initially."

What is our primary use case?

I use it primarily when migrating from old or legacy to Meraki MS Switches supporting Meraki services and supporting the SD-WAN. But I am using them with the SD-WAN provided by FlexWare. I am also using it for connecting access points because it is easier than using the Catalyst with a command line.  Meraki MS Switches has its own user interface on its platform. It is easier for configuring the interfaces and monitoring, getting the box and logs from Exporter. We are using it in some regions, especially in the Americas, North and Latin Americas, Asia Pacific, and some countries in the EMEA.

How has it helped my organization?

I like that the portal has maps inside it that detect a given location which makes searching on it easier. You can also attach photos to the portal.

The shooting portal side needs to have CLI access for deep investigations.

What is most valuable?

The most valuable feature is that it is more stable than Catalyst switches. It is easy to configure and claim the switches by their serial number directly from the portal.

What needs improvement?

In reference to an area of improvement sometimes the switch does not connect to the internet initially. One area that needs to be improved is the issue of the STP incompatible versions It occurs when there is another version of the opposite device. If you have an older version or newer version of the software, sometimes it is an issue that happens with STP incompatible versions for the uplinks. There is a lot of dependency on software compatibility. I would like to see the feature of the Catalyst Switches regarding the LLDB and CDP neighbors to be included.

For how long have I used the solution?

I have been using Meraki MS Switches for the past three years now.

What do I think about the stability of the solution?

Meraki MS Switches are a stable solution.

What do I think about the scalability of the solution?

The scalability of Meraki MS Switches depends on the compatibility of the version you are working with. In addition, it also relates to a small office or a warehouse.

How are customer service and support?

We have yet to send cases to the vendor.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward and easy. The deployment is pretty fast and takes usually about an hour to complete. We configure the ports, and LANs, you can select multiple interfaces, and configure them at the same time. This is similar to the interface range command line and the user interface, simply connect the internet and everything will work.

What about the implementation team?

The solution was implemented in-house.

What's my experience with pricing, setup cost, and licensing?

It depends on the cost center and the version of switches and their model no, so it varies from small places to large environments.

What other advice do I have?

Meraki MS Switches are more stable and reliable than Catalyst switches. They are an easy product to configure. You need to know the network essentials and what are the IPs. A professional engineer is not required to install them. I would rate them an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

PeerSpot user
Dhanushka Chaitanya - PeerSpot reviewer
Manager - Enterprise Networking Solutions at a tech services company with 201-500 employees
Real User
User-friendly with good visibility and a reasonable price
Pros and Cons
  • "The product is reasonably priced."
  • "The troubleshooting could be better."

What is most valuable?

The solution is user-friendly and offers good visibility of users, service visibility and program management. It is easy to handle the configurations.

The setup is simple. 

We have found the product to be stable. 

It is scalable. 

The product is reasonably priced. 

The existing setup is okay right now.

What needs improvement?

The troubleshooting could be better. Sometimes we get the wrong information.

Technical support could be better. 

It's not perfectly priced. It could always be a bit lower. 

For how long have I used the solution?

I've used the solution for two or three years. 

What do I think about the stability of the solution?

It's a stable solution. The product is reliable. We have not faced any problems so far. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. 

We currently have hundreds of switches. 

At this point in time, we do not have plans to increase usage. 

How are customer service and support?

Technical support is not the best. We can't say they are very good. 

How would you rate customer service and support?

Neutral

How was the initial setup?

It's an easy initial setup. It's straightforward. It's not complex or difficult. 

We only need one person to handle the initial setup. 

What's my experience with pricing, setup cost, and licensing?

The price is quite good. I'd rate it four out of five. It's affordable. 

Which other solutions did I evaluate?

We did look into other solutions.

What other advice do I have?

We have a partnership with Meraki.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

PeerSpot user
Antra Andrianarivo - PeerSpot reviewer
Technical Manager at Nexthope
Real User
Fair pricing, good integration, and helpful support
Pros and Cons
  • "Support has been very good."
  • "We aren't missing any features."

What is our primary use case?

We primarily use the solution for switches. 

What is most valuable?

The switches are great. The basic features are sufficient. 

The stability is good.

You can scale the product.

Support has been very good. 

The solution offers very good integration potential.

The pricing is fair and offers good value. 

What needs improvement?

Since 2019, we have not encountered any problems with the switches. On our servers, there are occasionally some bugs or some problems with some features that need Meraki support; however, everything works well with Meraki Switches. 

We aren't missing any features. 

For how long have I used the solution?

We've used the solution since 2019. We've used it for a few years now. 

What do I think about the stability of the solution?

For the most part, the solution is stable. Upgrades are typically great. It doesn't crash or freeze. It is reliable. 

What do I think about the scalability of the solution?

We do not have issues with the scalability. It's very easy to expand. 

There are more than 20 companies using the solution, however, I don't have details about how many individual users are at each company.

How are customer service and support?

As we have Cisco Premier, when we have to call them, Meraki is very fast in solving our tickets and definitely was very fast in their support. It's very, very good. We can call them directly and get immediate help.

What's my experience with pricing, setup cost, and licensing?

We pay for the solution on a yearly basis. We pay a standard fee and there are no additional costs.

While it may not be the cheapest, for the quality you receive, the price is very good. 

What other advice do I have?

We are resellers. 

We are a Cisco Premier Partner, and we're trying to do Meraki certifications. It's in progress.

We provide Meraki to our customers, and it's working well.

Meraki's on the cloud. All solutions that are using SD-WAN is managed on the cloud.

Almost all our customers here in the Madagascar area are 49 or 24FP versions of Meraki MS 210. It's suitable for all our customers here.

We recommend the solution. 

It's reliable and I advise others to use it. If they are using Meraki Switches, I recommend them to use also the firewalls and access points. They work well with everything in one dashboard. It's better to pay and have the firewall, switches, and access points together to get a good view on the dashboard and the management. It's better to use Meraki. It is very, very stable.

I'd rate the switches a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

PeerSpot user
JoelCloutier - PeerSpot reviewer
Engineer - Operations Technologies Individual Contributor at Innergex
Real User
Not very scalable and the feature set is less interesting than other equipment but easy to set up
Pros and Cons
  • "The product offered a lower CapEx cost for the appliance."
  • "We had issues with the stability, issues with the pricing, and the total cost of ownership."

What is our primary use case?

We primarily used the solution as a switch.

What is most valuable?

The product offered a lower CapEx cost for the appliance. That's why they tried that infrastructure.

It was easy to set up.

What needs improvement?

We didn’t like the performance, which is why we ended up stopping usage.

We had issues with the stability, issues with the pricing, and the total cost of ownership.

The feature set is less attractive than other or similar equipment from other companies.

You can’t really scale the solution.

We’d like to have on-premises management in the future versions of the product.

It would be great if there were industrial protocols with more on them for an IT environment.

For how long have I used the solution?

We’ve used the solution since 2018.

What do I think about the stability of the solution?

We faced some stability issues when using the product.

What do I think about the scalability of the solution?

It’s not a very scalable product.

It’s used for energy generation, and we only really need 5% of our team managing it, so it doesn’t really require that many users per se.

How are customer service and support?

I recall technical support being good. They were pretty helpful and responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Cisco switches, among other options.

How was the initial setup?

The solution was relatively easy to deploy. It was straightforward and not overly complex.

The deployment itself only took a couple of hours.

You only need one person to handle the deployment tasks.

What about the implementation team?

We used an integrator. They helped us manage the initial setup.

What was our ROI?

We’ve removed all of the switches. We didn’t really witness an ROI.

In the long term, we likely did not get any ROI as we had to buy the switch. We should have bought it a couple of years ago. At this moment, it was a good return on investment in the sense that we had a switch working. However, it was not doing everything we wanted, yet we had it quickly working for low pricing. In the beginning, it seemed reasonable; however, in the end, it was not, as we have to replace everything.

What's my experience with pricing, setup cost, and licensing?

The solution offered low Cap-Ex pricing.

However, it ended up being expensive. We purchase dit as a package from an integrator. There were some extra fees, for example, for maintenance.

Which other solutions did I evaluate?

We didn’t really evaluate any other options. A company approached us about the product, and we decided to try it out.

What other advice do I have?

We are currently removing our Meraki switches. I’m not sure which version we were using. The latest was likely MS 120. We replaced the switches with others, and we’re bringing in ways to interconnect with other systems, which was providing us with more stability.

I’d rate the solution a four out of ten and advise potential users to go with a different product.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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