My use cases were focused on the fintech industry.
Delivery Manager at Ionatec
Highly scalable automation process with impressive stability
Pros and Cons
- "The most valuable feature is its automation security capabilities."
 
- "The integration process with Jira should be enhanced and facilitated."
 
What is our primary use case?
How has it helped my organization?
It enabled us to automate numerous tests that were previously done manually.
What is most valuable?
The most valuable feature is its automation security capabilities. It also allows integration with other solutions such as Jira and Slack.
What needs improvement?
The integration process with Jira should be enhanced and facilitated.
Buyer's Guide
Katalon Studio
October 2025
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872,922 professionals have used our research since 2012.
For how long have I used the solution?
I have used it for one year and a half.
What do I think about the stability of the solution?
It is a very stable solution. I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate its scalability nine out of ten.
What was our ROI?
It saved us a lot of time, so we were really satisfied with it.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. It is the market average.
What other advice do I have?
I am highly satisfied with Katalon Studio and would recommend it to others. I would rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager, Test Automation Architect at IHiS
Helps to automate web regression 
Pros and Cons
- "The tool is easy to use. The product gives me the flexibility to use Selenium. I can also use my Java capabilities in the solution."
 
- "The tool's maintenance is very difficult since they do not follow call by value or call by reference. Due to this, any change happening is not reflected throughout all the test cases. There are some issues with data parameterization as well."
 
What is our primary use case?
We use the tool to automate our web regression.
What is most valuable?
The tool is easy to use. The product gives me the flexibility to use Selenium. I can also use my Java capabilities in the solution.
What needs improvement?
The tool's maintenance is very difficult since they do not follow call by value or call by reference. Due to this, any change happening is not reflected throughout all the test cases. There are some issues with data parameterization as well.
For how long have I used the solution?
I have been working with the solution for two and a half years.
What do I think about the stability of the solution?
The tool is stable. I would rate its stability a seven out of ten. The solution takes time to load the test cases.
What do I think about the scalability of the solution?
The tool is scalable. I would rate the tool's scalability an eight out of ten. We use around 28-30 licenses.
How are customer service and support?
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature enhancements. However, they are trying to work very closely with us.
Which solution did I use previously and why did I switch?
I have used Selenium, Appium, and Micro Focus UFT. If we wanted to use Selenium or Appium, then we would require to build their framework which Katalon didn't require. Also, pricing was a factor in the decision-making process.
How was the initial setup?
The tool's setup is straightforward. You can just download and use it. I would rate the solution's setup a nine out of ten. The tool is hosted on the Katalon server.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is cheap compared to other alternatives. I would rate the tool's pricing a three out of ten.
What other advice do I have?
I would rate the overall tool a seven out of ten. You should use this solution if cost is your criteria and don't want to build a framework for yourself. I would suggest using the community edition first for a year and then moving ahead with the enterprise version.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Katalon Studio
October 2025
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,922 professionals have used our research since 2012.
Quality Assurance Team Lead at Elm Co.
A scalable solution with expensive pricing 
Pros and Cons
- "I rate Katalon Studio's scalability a four out of five."
 
- "Katalon Studio's pricing is expensive."
 
What needs improvement?
Katalon Studio's pricing is expensive.
For how long have I used the solution?
.I have been using the product for three to four years.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate Katalon Studio's scalability a four out of five.
How was the initial setup?
The tool's deployment is easy but difficult for iOS devices. Deployment speed is pretty quick.
What's my experience with pricing, setup cost, and licensing?
The tool's licensing costs are yearly.
What other advice do I have?
I rate Katalon Studio an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
The solution is affordable and easy to deploy, but it is slower than other products
Pros and Cons
- "Smart Wait and XPath healing are valuable features."
 
- "The product is comparatively slow."
 
What is our primary use case?
I have developed a framework in Katalon, and I have been managing the automation of mobile applications.
What is most valuable?
Smart Wait and XPath healing are valuable features.
What needs improvement?
The product is comparatively slow. It is very slow when calling a test case within another test case and searching for it. The product is slow in the test case and execution. The product should be made more smooth and speedy.
For how long have I used the solution?
I am using the solution currently. I have an extensive experience with the product.
What do I think about the stability of the solution?
I rate the solution’s stability a six out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability a six out of ten. We have ten licenses for the solution.
How are customer service and support?
The technical support is fine. I rate the technical support a six to seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is simple. We can easily download the file.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is very, very low. It’s the reason people prefer using the product.
What other advice do I have?
I recommend the solution. It's a viable solution at less cost. Overall, I rate the product a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO, Founder at a tech services company with 11-50 employees
Scalable solution with efficient reporting features
Pros and Cons
- "It supports multiple easy-to-learn languages."
 
- "Its stability needs improvement."
 
What is our primary use case?
We use the solution for application code testing. Using it, we can test around 70 modules for our clients in the insurance business.
What is most valuable?
The solution has the best reporting features. With the help of recorded reports, we can analyze the insights.
What needs improvement?
They should include standard methods in AJAX controls for the solution.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution's stability in terms of UI changes needs improvement.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
In comparison to other vendors, the solution's price is less. It supports multiple easy-to-learn languages. Also, it has the best API integration and UI features. Although, the debugging process is time-consuming for larger test cases. It takes a long time to begin the test from the start and navigate it.
How was the initial setup?
The solution's initial setup has medium complexity. It takes work to identify AJAX controls and then implement them. There should be an inbuilt method or features designed to handle these controls providing us with a straightforward deployment process.
The overall time taken to complete it is ten minutes. Although, for multiple integrations, it might take 20-30 minutes. Also, its maintenance takes time in case of UI changes.
What's my experience with pricing, setup cost, and licensing?
The solution is more affordable than other vendors.
What other advice do I have?
The solution has the best web UI. I rate it an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It Manager, QA Manager at a comms service provider with 1-10 employees
Simple setup, effective testing, but support could improve
Pros and Cons
- "The most valuable feature of Katalon Studio is visual testing. It compares the look and feel of an application which is useful."
 
- "We have been seeing some error pop-ups that are difficult to understand why they were triggered."
 
What is our primary use case?
We use Katalon Studio mainly for functional testing.
How has it helped my organization?
For tasks, our manual testers cannot cover Katalon Studio helps us. It speeds up our testing. If we are testing a large application, it benefits if we automate it using Katalon Studio
What is most valuable?
The most valuable feature of Katalon Studio is visual testing. It compares the look and feel of an application which is useful.
What needs improvement?
We have been seeing some error pop-ups that are difficult to understand why they were triggered.
In one of our applications, the solution is not able to recognize some of the elements making it unable to use with it.
For how long have I used the solution?
I have been using Katalon Studio for approximately eight months.
What do I think about the stability of the solution?
We have had some errors on occasion. There was a learning curve when using the solution that could have contributed to the stability issues. We had to learn to use the solution from scratch.
What do I think about the scalability of the solution?
Katalon Studio is scalable.
We have seven people using this solution in my department.
How are customer service and support?
Katalon Studio could improve its support. Their response time is slow when we have premium support which includes direct connection with the agents.
New Relic had better support.
Which solution did I use previously and why did I switch?
We previously used other solutions before switching to Katalon Studio.
How was the initial setup?
The initial setup of Katalon Studio is easy. There was some confusion when we were upgrading the versions. The implementation can be done in a few hours.
What's my experience with pricing, setup cost, and licensing?
The price of Katalon Studio is reasonable. They recently had a price increase that might impact new subscribers. We are using a business license.
Which other solutions did I evaluate?
We evaluated other options before selecting Katalon Studio.
What other advice do I have?
We have not had any issues with maintaining the solution.
My advice to others is to test the solution well before purchase and confirm all the elements needed from the sales team. We had some issues at the start.
I rate Katalon Studio a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Products at Computer Team SA
AI quality platform used for UI and API testing with the ability to build code libraries
Pros and Cons
- "The ability to build all libraries with codes and use them in many situations has been most valuable."
 
- "What it lacks is the Selenium Grid capabilities."
 
What is our primary use case?
We use the Community Edition and use it for UI and API testing.
What is most valuable?
The ability to build all libraries with codes and use them in many situations has been most valuable. It has a very good recorder and the ability even to connect with databases to test data and use it in your scripts.
It gives you full access to all the properties of the browser or the network so you can customize the API scripts or UI scripts.
What needs improvement?
What it lacks is the Selenium Grid capabilities. 
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the stability of the solution?
This is a stable solution. I would rate it an eight out of ten for stability.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
We have only used the documentation and community support for this solution and both are good.
Which solution did I use previously and why did I switch?
We have moved away from using this solution. The solution we are using now is super fast.
How was the initial setup?
The initial setup is straightforward. Without using the manual, it took me approximately 50 to 60 hours to start being very productive.
What's my experience with pricing, setup cost, and licensing?
We chose this solution because of cost. It is an affordable solution. It was less than a thousand euros for a server which supports three live servers for a CI/CD pipeline. They do not charge for a license per developer. 
What other advice do I have?
I would advise others take advantage of the ability to use modern software engineering practices with Katalon Studio.
I would rate this solution an eight out of ten. It has features that I haven't found in many other products. It's very advanced in my opinion.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at Inspired Testing
Useful smart healing AI capabilities, user-friendly, and responsive support
Pros and Cons
- "The most valuable features of Katalon Studio are its user-friendliness and the AI smart healing capabilities."
 
- "Katalon Studio could improve having visual testing, but I think they're launching that feature very soon. We would like to see an increase in the usage of AI."
 
What is our primary use case?
Katalon Studio is on-premise and our TestOps is in the cloud. The TestOps can be in a private hybrid or public cloud.
Katalon Studio is used for end-to-end test automation, web, desktop, UI, API, and mobile.
How has it helped my organization?
Katalon Studio has improved our organization because it's improving the speed to market and the speed of delivery.
What is most valuable?
The most valuable features of Katalon Studio are its user-friendliness and the AI smart healing capabilities.
What needs improvement?
Katalon Studio could improve having visual testing, but I think they're launching that feature very soon. We would like to see an increase in the usage of AI.
For how long have I used the solution?
I have been using Katalon Studio for two years.
What do I think about the stability of the solution?
The performance of Katalon Studio has been good.
What do I think about the scalability of the solution?
I have not seen Katalon Studio scalable, but teams that are adjacent to our line of business, have.
We have approximately 50 people using the solution.
We are using Katalon Studio at approximately 80 to 100 percent. We plan on increasing usage in the future.
How are customer service and support?
The technical support has been good, they are responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using Micro Focus UFT previously and switched to Katalon Studio because of pricing.
How was the initial setup?
The initial Katalon Studio is simple, you only need to download and register, and it takes approximately 10 minutes.
We did a POC and then did the implementation and then go with it.
What about the implementation team?
We did the implementation in-house, there is no need for assistance.
Katalon Studio itself doesn't require maintenance. It's the script that requires maintenance, which is normal in any test automation project.
What was our ROI?
We are still busy doing the calculations for the financial ROI, but there has been an ROI when it comes to the speed to market and delivery. That's been affected positively.
What's my experience with pricing, setup cost, and licensing?
Katalon Studio is less expensive than other solutions, such as Micro Focus UFT.
The price of the solution is approximately $1,900 for the licenses, we have 30 licenses. The cost is for the license and for the support. We are billed annually. There are not any extra features or costs for anything else, it is open source.
Which other solutions did I evaluate?
We evaluated Tricentis and Worksoft before choosing Katalon Studio.
What other advice do I have?
The reporting in TestOps could use some upgrades.
Katalon Studio is straightforward and easy to implement. It supports everything from end to end, we have not had any issues.
I rate Katalon Studio a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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        sharing their opinions. 
Updated: October 2025
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