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Khurram Jamil Khan - PeerSpot reviewer
Head of SQA, Project Manager at Vroozi
Real User
Top 5
Great record and playback functionality but isn't user-friendly and needs better technical support
Pros and Cons
  • "The best thing about the solution is that there is a record and playback functionality."
  • "The free version of the solution is not user friendly at all."

What is our primary use case?

We have an application that's for secure point management. There are different values on it, starting from PR creation to PO, etc. We log into the application and then create a PR and then a PO, and from there we can run functional test cases.

We use it to identify important areas for regression testing. 

What is most valuable?

There is a free version of the solution.

The best thing about the solution is that there is a record and playback functionality. 

The solution allows for specific object files. 

The solution has great multi-parallel languages that work in the facilities here.

What needs improvement?

The free version of the solution is not user friendly at all.

The solution's most valuable aspect is related to the record and playback. However, they need to improve the record and playback facility. TestComplete and UFT both have a much better record and playback functionality in comparison. It's one of the main reasons why I have, for example, inline tools, like UFT 5.0. 

They need to improve their object repository.

The solution isn't as mature as TestComlete or UFT. Although they are continuously writing more functionalities, this is one area they really need to improve in.

Technical support needs to be improved upon.

For how long have I used the solution?

We've been using the solution for three to four years now.

Buyer's Guide
Katalon Studio
June 2025
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What do I think about the stability of the solution?

The solution is okay in terms of stability, but just not as stable as TestComplete or UFT, two of its competitors.

What do I think about the scalability of the solution?

We have five people working with the solution right now. 

This solution was being extensively used on a daily basis in our organization.

However, for the last couple of months we are not using it as much as we were using it. From February, we have reduced the usage of Katalon because we are working on a replacement solution. We're very cost-conscious and the new tool provides us with more value. 

The solution does have potential to scale. It would be pretty easy to do so if a company needed to.

How are customer service and support?

We've contacted technical support in the past. The support is basically a site where you can record your issues. The feedback I've received from my team is that it's not great technical support and they aren't fully satisfied.

Which solution did I use previously and why did I switch?

We actually started with a solution called Selenium. However, the Selenium GUI was not as comprehensive and the solution itself was not easy to use. We moved to Katalon due to the fact that it was free of charge, and had the record and playback facilities we required.

How was the initial setup?

The initial setup wasn't complex. It was straightforward. I found it to be quite easy.

What about the implementation team?

Due to the fact the process wasn't that difficult, we handled the installation of the solution in-house with our own team.

What's my experience with pricing, setup cost, and licensing?

There is a free version of the solution. That said, companies should be aware that if they do go ahead with the freemium version, the effort required to do the work is extremely high and might negate the positive aspect of having a "free" solution.

Which other solutions did I evaluate?

We've since looked at both UFT and TestComplete. Katalon is cheaper, however, it doesn't offer everything we need and its features aren't as robust as the other two.

What other advice do I have?

We're using the solution as a customer and don't have any sort of relationship or contract with Katalon.

The company gave us a demo to try that includes approximately seven or eight sessions of training to all 15 resources. However, Katalon also has lesson fees associated with the solution. That means we have to spend money, and we need to be strategic and careful now when considering which tool we need to invest in. That's why we are basically working on different tools, including UFT and TestComplete.

We are working with the 4.0 and 5.0 versions, however versions 7.0 and 8.0 have also launched at this point.

Katalon is a good tool if we are comparing it with a developer tool. It's the cheaper option too, however, is not as mature as compared to the other competitors. The lack of maturity may be why it's cheaper.

If a company is looking to buy a user-friendly software testing tool while having to pay less money, Katalon may be the best option as compared to UFT or TestComplete.

I'd rate the solution overall six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Quality Assurance Team Lead at Elm Co.
Real User
A scalable solution with expensive pricing
Pros and Cons
  • "I rate Katalon Studio's scalability a four out of five."
  • "Katalon Studio's pricing is expensive."

What needs improvement?

Katalon Studio's pricing is expensive. 

For how long have I used the solution?

.I have been using the product for three to four years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Katalon Studio's scalability a four out of five. 

How was the initial setup?

The tool's deployment is easy but difficult for iOS devices. Deployment speed is pretty quick.

What's my experience with pricing, setup cost, and licensing?

The tool's licensing costs are yearly. 

What other advice do I have?

I rate Katalon Studio an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Katalon Studio
June 2025
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
LokeshKumar - PeerSpot reviewer
CEO, Founder at a tech services company with 11-50 employees
Real User
Top 20
Scalable solution with efficient reporting features
Pros and Cons
  • "It supports multiple easy-to-learn languages."
  • "Its stability needs improvement."

What is our primary use case?

We use the solution for application code testing. Using it, we can test around 70 modules for our clients in the insurance business.

What is most valuable?

The solution has the best reporting features. With the help of recorded reports, we can analyze the insights.

What needs improvement?

They should include standard methods in AJAX controls for the solution.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution's stability in terms of UI changes needs improvement.

What do I think about the scalability of the solution?

It is a scalable solution.

Which solution did I use previously and why did I switch?

In comparison to other vendors, the solution's price is less. It supports multiple easy-to-learn languages. Also, it has the best API integration and UI features. Although, the debugging process is time-consuming for larger test cases. It takes a long time to begin the test from the start and navigate it.

How was the initial setup?

The solution's initial setup has medium complexity. It takes work to identify AJAX controls and then implement them. There should be an inbuilt method or features designed to handle these controls providing us with a straightforward deployment process.

The overall time taken to complete it is ten minutes. Although, for multiple integrations, it might take 20-30 minutes. Also, its maintenance takes time in case of UI changes.

What's my experience with pricing, setup cost, and licensing?

The solution is more affordable than other vendors.

What other advice do I have?

The solution has the best web UI. I rate it an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1549395 - PeerSpot reviewer
It Manager, QA Manager at a comms service provider with 1-10 employees
Real User
Simple setup, effective testing, but support could improve
Pros and Cons
  • "The most valuable feature of Katalon Studio is visual testing. It compares the look and feel of an application which is useful."
  • "We have been seeing some error pop-ups that are difficult to understand why they were triggered."

What is our primary use case?

We use Katalon Studio mainly for functional testing.

How has it helped my organization?

For tasks, our manual testers cannot cover Katalon Studio helps us. It speeds up our testing. If we are testing a large application, it benefits if we automate it using Katalon Studio

What is most valuable?

The most valuable feature of Katalon Studio is visual testing. It compares the look and feel of an application which is useful.

What needs improvement?

We have been seeing some error pop-ups that are difficult to understand why they were triggered.

In one of our applications, the solution is not able to recognize some of the elements making it unable to use with it.

For how long have I used the solution?

I have been using Katalon Studio for approximately eight months.

What do I think about the stability of the solution?

We have had some errors on occasion. There was a learning curve when using the solution that could have contributed to the stability issues. We had to learn to use the solution from scratch.

What do I think about the scalability of the solution?

Katalon Studio is scalable.

We have seven people using this solution in my department.

How are customer service and support?

Katalon Studio could improve its support. Their response time is slow when we have premium support which includes direct connection with the agents.

New Relic had better support.

Which solution did I use previously and why did I switch?

We previously used other solutions before switching to Katalon Studio.

How was the initial setup?

The initial setup of Katalon Studio is easy. There was some confusion when we were upgrading the versions. The implementation can be done in a few hours.

What's my experience with pricing, setup cost, and licensing?

The price of Katalon Studio is reasonable. They recently had a price increase that might impact new subscribers. We are using a business license.

Which other solutions did I evaluate?

We evaluated other options before selecting Katalon Studio.

What other advice do I have?

We have not had any issues with maintaining the solution.

My advice to others is to test the solution well before purchase and confirm all the elements needed from the sales team. We had some issues at the start.

I rate Katalon Studio a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director of Products at Computer Team SA
Real User
AI quality platform used for UI and API testing with the ability to build code libraries
Pros and Cons
  • "The ability to build all libraries with codes and use them in many situations has been most valuable."
  • "What it lacks is the Selenium Grid capabilities."

What is our primary use case?

We use the Community Edition and use it for UI and API testing. 

What is most valuable?

The ability to build all libraries with codes and use them in many situations has been most valuable. It has a very good recorder and the ability even to connect with databases to test data and use it in your scripts.

It gives you full access to all the properties of the browser or the network so you can customize the API scripts or UI scripts.

What needs improvement?

What it lacks is the Selenium Grid capabilities. 

For how long have I used the solution?

I have been using this solution for six months. 

What do I think about the stability of the solution?

This is a stable solution. I would rate it an eight out of ten for stability. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

We have only used the documentation and community support for this solution and both are good. 

Which solution did I use previously and why did I switch?

We have moved away from using this solution. The solution we are using now is super fast.

How was the initial setup?

The initial setup is straightforward. Without using the manual, it took me approximately 50 to 60 hours to start being very productive. 

What's my experience with pricing, setup cost, and licensing?

We chose this solution because of cost. It is an affordable solution. It was less than a thousand euros for a server which supports three live servers for a CI/CD pipeline. They do not charge for a license per developer. 

What other advice do I have?

I would advise others take advantage of the ability to use modern software engineering practices with Katalon Studio.

I would rate this solution an eight out of ten. It has features that I haven't found in many other products. It's very advanced in my opinion.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Executive at a tech services company with 201-500 employees
Real User
Top 20
Good tool for its price bracket, despite limitations and lack of support for some technologies
Pros and Cons
  • "Katalon Studio's biggest advantage is its price. It's a good tool for the price, albeit with some limitations when you compare it with tools like Tricentis Tosca."
  • "One aspect that can be improved is testing for desktop applications. I would like to see them support more technologies in this area."

What is our primary use case?

I am the manager of a team that provides testing services to clients and we use Kalaton Studio for test automation (mainly for web applications) as well as Jira which we use for test management.

Most of our Katalon Studio deployments are based on a private cloud because we work with companies that have particular concerns about security and they prefer to use either private cloud or on-premises infrastructure with machines internal to the company.

Being based in Portugal, our team size isn't that big compared with other countries like Germany, UK, or the United States. Thus, we are not officially partners with Katalon, but sometimes our clients ask us to facilitate the reselling of Katalon Studio.

What is most valuable?

Katalon Studio's biggest advantage is its price. It's a good tool for the price, albeit with some limitations when you compare it with tools like Tricentis Tosca. However, these tools are in completely differently leagues, just like in football where you have the National league and the Championship league. For specific needs, given its price, Katalon Studio is a good solution.

What needs improvement?

One aspect that can be improved is testing for desktop applications. I would like to see them support more technologies in this area. For example, Tosca, in contrast to Katalon Studio, has support for more than 150 different technologies.

For how long have I used the solution?

I have been working with Katalon Studio for about 18 months. 

What do I think about the stability of the solution?

It is a stable product.

Which solution did I use previously and why did I switch?

We have previously used Micro Focus UFT One and Tosca, and we also have experience using Selenium and Cypress in specific situations.

How was the initial setup?

It's tricky to say whether the setup is easy or not in an absolute sense. In some cases, it's very straightforward, and in general it is easy to set up. We usually take a few days for the installation of Katalon Studio.

What about the implementation team?

We implement Katalon Studio as part of a comprehensive solution that we provide as a service for clients, and it is just one piece of the whole solution. The number of people involved in the initial deployment is completely dependent on the size of the project and the stringency of the security required, but it usually only takes one or two people.

What was our ROI?

We have seen return on investment, but it depends on the application that you need to test. It's like a car; if you buy an expensive car that supports hundreds of thousands of kilometers without expensive repairs in the garage, you get the payback on that investment. And if you buy an expensive car and you only want to use the car on weekends, e.g. 100 kilometers per weekend, you might die before you get return on that investment. So it all depends.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, Katalon, Selenium, and Cypress all represent a similar level of investment. The software for these tools are either true open source or almost open source (because they charge a small fee), so pricing is a neutral point for me. The price isn't a problem. It's all about compatibility with the application undergoing testing.

If you took twice as many hours to finish something that in another tool you could finish in half the time, then it represents an unnecessary cost. What you don't spend in license fees, you may be spending in the service itself, or in people to support it. These are costs that may become evident later.

Which other solutions did I evaluate?

Other test automation tools that we evaluated are products that we have used previously such as Micro Focus UFT One and open source tools like Selenium and Cypress.

When it comes to Selenium, it is more of a scripting language, while Katalon is a keyword-driven solution in which you can use visual programming.

What other advice do I have?

The biggest piece of advice I can give to others is to first analyze whether the tool is compatible with the application to undergo testing.

I would rate Katalon Studio a seven out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer823641 - PeerSpot reviewer
Senior Search Engineer at a financial services firm with 51-200 employees
Real User
Good support, reasonable price, and allows us to define a model to represent a website and reuse its components
Pros and Cons
  • "I like the feature where you can define a model that represents your website and then reuse the components from the model. It makes creating more test cases easy."
  • "One improvement would be if it could support more programming languages such as JavaScript or Python. Right now, it is only on Groovy, which I think is not a too popular language."

What is our primary use case?

I use it for automated testing. I am not using the latest version because their patches come out rather quickly. I can't patch as quickly.

What is most valuable?

I like the feature where you can define a model that represents your website and then reuse the components from the model. It makes creating more test cases easy.

What needs improvement?

One improvement would be if it could support more programming languages such as JavaScript or Python. Right now, it is only on Groovy, which I think is not a too popular language. 

Other than that, we would want to see new features in every update. We would welcome any kind of improvement in terms of performance, etc.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

Its stability and performance are okay and acceptable.

What do I think about the scalability of the solution?

I am not in a good position to comment on this because I didn't try that out. Currently, we have less than 50 users. 

How are customer service and support?

They are pretty good. They did address my problem. I am satisfied with their support.

How was the initial setup?

It is actually a complex setup. If you want to do it in a good and sustainable way, it is complex to create a model, but if you want to just test things out and very quickly try out this product, then it is easy to get started. So, it is complex to create something that is sustainable. 

Overall, it took about one and a half to two months, which included many test cases implementations. The setup was done within a week.

It does require maintenance, but the maintenance of the server is up to your company policy. It depends on how often you patch your server, and how often you upgrade Java. The maintenance of the test scripts depends on how quickly the product changes. So, it varies.

What about the implementation team?

I was using help from the proprietary vendor.

What's my experience with pricing, setup cost, and licensing?

Its pricing is quite reasonable. If you require their help in getting started, then there is a professional services fee on top of the product license cost.

What other advice do I have?

I would recommend engaging Katalon's services to get started. They do render pretty good help on it.

I would rate Katalon Studio an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Quality Assurance Engineer at a computer software company with 201-500 employees
Real User
Easy to deploy and not hard to learn, but keeps on crashing on Linux and is a bit slow
Pros and Cons
  • "It has been good so far for API testing on Mac. It is not that hard to learn and use. There is so much support out there, so if anyone wants to start using it, there is enough help."
  • "Currently, I'm the only one who can use it because I have a Mac. It is giving a hard time to my team members who are on Linux. My team members are using Linux, and Katalon doesn't support Linux very well. It keeps on crashing. It crashes and shuts down almost every time they save their work, so they are not able to use it. It should have good support for Linux. We don't know what the problem is. If the Katalon team can pick up this issue, it will be very helpful."

What is our primary use case?

We are using it for API testing. I am just running it from my local machine. I am using it just locally.

What is most valuable?

It has been good so far for API testing on Mac. It is not that hard to learn and use. There is so much support out there, so if anyone wants to start using it, there is enough help.

What needs improvement?

Currently, I'm the only one who can use it because I have a Mac. It is giving a hard time to my team members who are on Linux. My team members are using Linux, and Katalon doesn't support Linux very well. It keeps on crashing. It crashes and shuts down almost every time they save their work, so they are not able to use it. It should have good support for Linux. We don't know what the problem is. If the Katalon team can pick up this issue, it will be very helpful.

It is a bit slow. The other tools on my Mac are not slow, but Katalon is slow. 

For how long have I used the solution?

It has been more than six months.

Which solution did I use previously and why did I switch?

I worked on Postman, but for RPA automation, I just started working with Katalon.

How was the initial setup?

It was easy. I just had to double-click on Mac.

What's my experience with pricing, setup cost, and licensing?

I am using the free version.

What other advice do I have?

It should support all operating systems. Most of the developers use a Linux machine, but it doesn't support Linux. I would like an update from the Katalon team about why it is not working properly on a Linux machine.

I would rate it a six out of 10. It is a good product, but it needs some improvements.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.