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Ashu Singh - PeerSpot reviewer
Senior quality analyst at Lalli
Real User
Oct 3, 2023
Though an expensive and complex tool, its setup phase is easy
Pros and Cons
  • "The initial setup of Katalon Studio was easy."
  • "The price of Katalon Studio is an area of concern where improvement is required."

What is our primary use case?

I use Katalon Studio to check my applications.

What needs improvement?

Katalon Studio is an expensive tool. The price of Katalon Studio is an area of concern where improvement is required.

For how long have I used the solution?

I have experience with Katalon Studio for around a month.

What do I think about the stability of the solution?

I don't know about the product's stability.

Buyer's Guide
Katalon Studio
June 2026
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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What do I think about the scalability of the solution?

Though I know about Katalon Studio's scalability, I can't comment much since I have not used the tool much.

I am the only person who was involved in the use of Katalon Studio in my company.

How are customer service and support?

I haven't interacted with the product's technical support team.

Which solution did I use previously and why did I switch?

I haven't used any other products in the past.

How was the initial setup?

The initial setup of Katalon Studio was easy. The initial setup of TestProject was easier than Katalon Studio's setup phase.

Understanding Katalon Studio and deploying the tool takes half an hour.

For Katalon Studio's deployment to happen, you need to download an EXE file for installation, after which you need to open the application and check whether it is a product compatible with your IT environment. After following the aforementioned steps in my company during the solution's deployment phase, we realized that Katalon Studio was not the specific tool we wanted, causing us to consider TestProject.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

Katalon Studio is an expensive tool.

Which other solutions did I evaluate?

I recommended Selenium to my company. I have a bit of coding experience. After using TestProject, I had suggested my company consider using Selenium. My company plans to use Selenium, where we can write codes specifically to record scripts and our applications.

What other advice do I have?

In my experience, Katalon Studio is a complex tool. People from a non-coding background might find Katalon Studio a bit hard to understand. After using Katalon Studio for a month in our company, we realized that it was not the most appropriate tool for us, so we switched to TestProject.

I recommend those who plan to use Katalon Studio consider the other tools that are available in the market.

I rate the overall product a five out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ManishSingh - PeerSpot reviewer
Quality Manager at Net Solutions
Real User
Aug 6, 2023
Easy to use and maintain platform with good scalability
Pros and Cons
  • "The product provides ease of automation for the cloud."
  • "The product’s regression testing time could be reduced."

What is most valuable?

The product provides ease of automation for the cloud. There is no need for coding experience. It is quite easy for a non-technical person to start with automation in two to three days of training sessions.

What needs improvement?

The product’s regression testing time could be reduced. The dashboards also take too much time to load. Additionally, its licenses are expensive. We have to purchase two licenses, including an enterprise license and a KRE license.

For how long have I used the solution?

We have been using Katalon Studio for four to five months.

What do I think about the stability of the solution?

It is a stable platform.

What do I think about the scalability of the solution?

It is an easy-to-scale platform.

How are customer service and support?

I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

For Selenium, we need to have quite a good programming knowledge to automate any project. We have to write code for the entire configuration. Katalon has a good interface and is already configured.

How was the initial setup?

It is easy to install. It takes five minutes to complete and requires two people for installation. The complexity of maintenance depends on the automation framework.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. We have purchased its monthly basis license.

What other advice do I have?

I recommend the product to customers willing to pay for the licenses. But, if the company has good programming knowledge, I recommend Selenium.

Katalon Studio is easy to use and maintain. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Katalon Studio
June 2026
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
899,645 professionals have used our research since 2012.
Portfolio Manager at a tech services company with 10,001+ employees
Real User
Jun 7, 2022
Useful multiple technology platform, scalable, but usability could improve
Pros and Cons
  • "The most valuable feature of Katalon Studio is that everything can be managed from one platform."
  • "Katalon Studio should improve its usability, it still needs some improvement where users can easily use it to build their automation suite. It requires some initial work to set it up. There should be more keywords in the library to limit the coding requirements, this will allow a non-technical person easily start using it, which would be better."

What is our primary use case?

Katalon Studio is used for supporting multiple technology platforms, such as BGTs, and web clients.

What is most valuable?

The most valuable feature of Katalon Studio is that everything can be managed from one platform.

What needs improvement?

Katalon Studio should improve its usability, it still needs some improvement where users can easily use it to build their automation suite. It requires some initial work to set it up. There should be more keywords in the library to limit the coding requirements, this will allow a non-technical person easily start using it, which would be better.

There are a couple of areas, such as test data and service virtualization, that should be integrated into this one, it would be an entrance solution for automation testing.

For how long have I used the solution?

I have been using Katalon Studio for approximately one year.

What do I think about the stability of the solution?

When I used Katalon Studio initially there were some stability issues. However, I did a POC and it is very stable. It has been stable for the past four to five years. 

What do I think about the scalability of the solution?

The scalability of Katalon Studio is good.

I'm a part of a centralized team where I have approximately nine different tools. Wherever the requirements are in the project we use the solution, we do not use it on a day-to-day basis.

How are customer service and support?

The support we have received has been good.

Which solution did I use previously and why did I switch?

I used multiple different solutions previously, such as TestComplete, Selenium, and Micro Focus UFT.  Katalon Studio is similar to Micro Focus UFT in supporting multiple platforms.

How was the initial setup?

The full deployment of Katalon Studio can be heavy. If we have to install the complete Android Studio, it takes a lot of space on the system. Otherwise, the setup is not that complex. They have improved over the years, it is much easier, but space is one constraint it has. Once you install Android Studio completely, it would impact the performance of your machine. 

What about the implementation team?

I did the implementation of Katalon Studio myself.

What was our ROI?

I have seen a return on investment from using Katalon Studio. After approximately 10 cycles we can see a good return. We have seen a 30 to 40 percent cost savings.

What's my experience with pricing, setup cost, and licensing?

The cost of Katalon Studio is expensive but it is less than some of the other solutions, such as Micro Focus UFT or SmartBear TestComplete. The cost is the main reason we are using Katalon Studio.

What other advice do I have?

I advise others to try this solution if they're looking for a different technology stack of applications, this is one solution they can use instead of using multiple solutions.

Katalon Studio is an integrated platform for multiple technologies in one place, you will receive all many features, such as web applications and mobile.

I rate Katalon Studio a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Anuj-Kataria - PeerSpot reviewer
QA Manager at Next Solutions
MSP
Top 5
Oct 19, 2023
An install tool useful to fasten automation of test cases
Pros and Cons
  • "Whenever I speak to the support team of Katalon Studio, I learn that some new features will be included in the product. It is a scalable product."
  • "I can say that in my company, we struggle a lot with iOS automation."

What is our primary use case?

Katalon Studio helps my company because it has made our automation process and automation of test cases faster. Earlier, when my company was using open-source tools like Selenium, we were able to manage around three to four test cases per day. With Katalon Studio's use in some projects, my company manages around ten cases per day, fastening our processes.

What is most valuable?

In Katalon Studio, the record and play feature is valuable as it has reduced the need for my company to do coding and scripting. Katalon Studio serves as a tool meant to make everything codeless, so my company does not have to write too much code, something we like about Katalon Studio as it makes our process faster. Another valuable feature of Katalon Studio is its integration with various other project management and test management tools, like Azure DevOps, TestRail, Jira, etc. In general, integration is also a good feature of Katalon Studio.

What needs improvement?

Speaking of the improvement required in Katalon Studio, I can say that in my company, we struggle a lot with iOS automation. For iOS apps, in my company, we struggle a lot since we set it all up on Mac, an area that can be improved. If Katalon Studio allows for more integrations with other test management and project management tools, it would be great since, right now, its integration capabilities are very limited.

For how long have I used the solution?

If I talk about the free version of Katalon Studio, my company has been using it for a few years. My company has been using Katalon Studio's paid version for less than a year.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Katalon Studio as a product has been scaling up on a day-to-day basis. Whenever I speak to the support team of Katalon Studio, I learn that some new features will be included in the product. It is a scalable product. Scalability-wise, I rate the solution an eight out of ten.

Considering Katalon Studio's paid and free versions, ten people in my company use the product.

My company plans to increase the use of Katalon Studio in our environment, and we are also trying to enter into a partnership program with Katalon so that my company receives more offerings from the product side. For now, my company has purchased Katalon Studio to use on a project-to-project basis.

How are customer service and support?

The solution's technical support is very good. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup is not at all difficult.

For Katalon Studio's deployment, you can easily just download the ZIP file and install it on your system, and it's all set to go. Nowadays, there is an EXE file, which you download and double-click on to install it on your system, making it very easy to install and set up. Probably, the setup phase of the tool with integrations may take some time, but it is very easy to use. There is a beautiful UI and UX that Katalon Studio provides its users. With Katalon Studio, you can easily just provide the URL of your project management or test management tool, and then you can verify it, link it, and then you can do one-to-one mapping of your test cases as well.

I rate the normal setup phase of Katalon Studio a ten on a scale of one to ten, where one is difficult and ten is easy. For iOS specifically, Katalon Studio's setup phase was difficult.

The solution is deployed on an on-premises model.

Just one person can deploy the solution in a couple of hours.

What's my experience with pricing, setup cost, and licensing?

Price-wise, Katalon Studio is a costly product. Considering what the solution provides its users with, I can say that price-wise, Katalon Studio is an okay product.

What other advice do I have?

Those planning to use Katalon Studio need to identify their purpose for the tool. It is pretty easy to use if someone wants to use Katalon Studio for web and API testing and maybe for use cases concerning just mobile phones or Android. For iOS, Katalon Studio's users might face challenges. It takes a lot of time to set it up, and you will need Mac or Apple to specifically set it up, and then other things, like Mac Apple ID, etc, along with some linkage with Katalon WebDriver. Currently, iOS is something that could be a challenge, but otherwise, for the rest of the things, Katalon Studio is pretty easy to use.

I rate the overall tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Guillermo Hess - PeerSpot reviewer
Delivery Manager at Ionatec
Real User
Sep 20, 2023
Highly scalable automation process with impressive stability
Pros and Cons
  • "The most valuable feature is its automation security capabilities."
  • "The integration process with Jira should be enhanced and facilitated."

What is our primary use case?

My use cases were focused on the fintech industry.

How has it helped my organization?

It enabled us to automate numerous tests that were previously done manually.

What is most valuable?

The most valuable feature is its automation security capabilities. It also allows integration with other solutions such as Jira and Slack.

What needs improvement?

The integration process with Jira should be enhanced and facilitated.

For how long have I used the solution?

I have used it for one year and a half.

What do I think about the stability of the solution?

It is a very stable solution. I would rate it nine out of ten.

What do I think about the scalability of the solution?

I would rate its scalability nine out of ten.

What was our ROI?

It saved us a lot of time, so we were really satisfied with it.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. It is the market average.

What other advice do I have?

I am highly satisfied with Katalon Studio and would recommend it to others. I would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT QA Manager at a tech services company with 501-1,000 employees
Real User
Dec 7, 2022
Customer service is late to reply and do not provide clear guidance, however, the solution is easy to use
Pros and Cons
  • "The most valuable feature of Katalon Studio is the ease of use of the solution."
  • "The solution can be further improved with better loading time."

What is our primary use case?

We have migrated our Selenium IDE script to Katalon.

What is most valuable?

The most valuable feature of Katalon Studio is the ease of use of the solution. In particular, scripting for a new user is easy.

What needs improvement?

Katalon Studio's support and service need to improve. They reply late and do not provide clear guidance, or a clear transition plan.

The solution can be further improved with better loading time.

In future releases, I would like to see the feature offered by their competitor included in Katalon. The competitors have image testing that captures a certain object on our website. Katalon would benefit by adding this feature.

For how long have I used the solution?

I have been using Katalon Studio for less than one month.

What do I think about the stability of the solution?

It is too early to tell how stable the solution is. We have not tested the tool with the volume that we are expected to have. Currently, we have less than 10 scripts in my team, and they are purely for integrating and navigating.

What do I think about the scalability of the solution?

We have seven users of the product in our organization, which includes six engineers and one manager.

How are customer service and support?

Our company has a success plan that gives us direct access to their technical support and customer success manager. The one problem we are encountering is the language barrier. The support team speaks Vietnamese, making it difficult for them to relay what they are trying to say in English. However, they do know the solution.

The other concern we have with Katalon's customer service and support is that it takes them too long to solve the problem. It can take a day before hearing from them, and often times I need to follow up. 

I would rate their service a four out of five overall because they have the knowledge, it is just unorganized and the response time is too slow.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Prior to using Katalon Studio, we were using Tricentis. We switched because it is a free tool and currently, they are unable to maintain it.

In terms of features, the usability of Tricentis is okay. It has unlimited executions and storage. They have community support, which I don't believe Katalon has, as they resolve concerns primarily through ticketing.

How was the initial setup?

The initial setup of Katalon Studio is easy. It took less than 15 minutes to deploy the product.

What about the implementation team?

The implementation of the product was done through our in-house team.

What other advice do I have?

It is too soon for me to recommend Katalon Studio to other users because we have not used the product long enough to provide feedback. However, my first week with Katalon was disappointing because of the support. 

Overall, I would rate Katalon Studio a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Consultant at Inspired Testing
Real User
Jul 21, 2022
Useful smart healing AI capabilities, user-friendly, and responsive support
Pros and Cons
  • "The most valuable features of Katalon Studio are its user-friendliness and the AI smart healing capabilities."
  • "Katalon Studio has improved our organization because it's improving the speed to market and the speed of delivery."
  • "Katalon Studio could improve having visual testing, but I think they're launching that feature very soon. We would like to see an increase in the usage of AI."

What is our primary use case?

Katalon Studio is on-premise and our TestOps is in the cloud. The TestOps can be in a private hybrid or public cloud.

Katalon Studio is used for end-to-end test automation, web, desktop, UI, API, and mobile.

How has it helped my organization?

Katalon Studio has improved our organization because it's improving the speed to market and the speed of delivery.

What is most valuable?

The most valuable features of Katalon Studio are its user-friendliness and the AI smart healing capabilities.

What needs improvement?

Katalon Studio could improve having visual testing, but I think they're launching that feature very soon. We would like to see an increase in the usage of AI.

For how long have I used the solution?

I have been using Katalon Studio for two years.

What do I think about the stability of the solution?

The performance of Katalon Studio has been good.

What do I think about the scalability of the solution?

I have not seen Katalon Studio scalable, but teams that are adjacent to our line of business, have.

We have approximately 50 people using the solution.

We are using Katalon Studio at approximately 80 to 100 percent. We plan on increasing usage in the future. 

How are customer service and support?

The technical support has been good, they are responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Micro Focus UFT previously and switched to Katalon Studio because of pricing.

How was the initial setup?

The initial Katalon Studio is simple, you only need to download and register, and it takes approximately 10 minutes.

We did a POC and then did the implementation and then go with it.

What about the implementation team?

We did the implementation in-house, there is no need for assistance.

Katalon Studio itself doesn't require maintenance. It's the script that requires maintenance, which is normal in any test automation project.

What was our ROI?

We are still busy doing the calculations for the financial ROI, but there has been an ROI when it comes to the speed to market and delivery. That's been affected positively.

What's my experience with pricing, setup cost, and licensing?

Katalon Studio is less expensive than other solutions, such as Micro Focus UFT.

The price of the solution is approximately $1,900 for the licenses, we have 30 licenses. The cost is for the license and for the support. We are billed annually. There are not any extra features or costs for anything else, it is open source.

Which other solutions did I evaluate?

We evaluated Tricentis and Worksoft before choosing Katalon Studio.

What other advice do I have?

The reporting in TestOps could use some upgrades.

Katalon Studio is straightforward and easy to implement. It supports everything from end to end, we have not had any issues.

I rate Katalon Studio a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Quality Assurance Team Lead at Elm Co.
Real User
Jan 4, 2024
A scalable solution with expensive pricing
Pros and Cons
  • "I rate Katalon Studio's scalability a four out of five."
  • "Katalon Studio's pricing is expensive."

What needs improvement?

Katalon Studio's pricing is expensive. 

For how long have I used the solution?

.I have been using the product for three to four years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Katalon Studio's scalability a four out of five. 

How was the initial setup?

The tool's deployment is easy but difficult for iOS devices. Deployment speed is pretty quick.

What's my experience with pricing, setup cost, and licensing?

The tool's licensing costs are yearly. 

What other advice do I have?

I rate Katalon Studio an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.