Try our new research platform with insights from 80,000+ expert users
Software Test Engineer at a tech services company with 1,001-5,000 employees
Real User
User-friendly with good object recognition, and priced well
Pros and Cons
  • "One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements."
  • "Now we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time."

What is most valuable?

It's very user-friendly and convenient. The forum and the people who use Katalon have been very helpful.

One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements. It was amazing and helped me resolve some of the issues that I was having.

Previously with another application, we had to create an expert dynamically and used the running of tests which provided a solution for it.

What needs improvement?

It would be helpful if we could develop from scripts in other languages. For example Python. It would be more convenient than working with Jira and Java. For some of my colleagues who don't have the knowledge in the development, it is easier to work with Python rather than with Java.

After two years of using this solution for free, we were limited in the features that we could use and had to start to pay for them. Now, we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time.

I would like to see it integrate other tools other than Jira, and to have support in other development languages would be helpful.

For how long have I used the solution?

I have been working with Katalon Studio for over a year.

What do I think about the scalability of the solution?

We have three users in our organization who are using this product.

Buyer's Guide
Katalon Studio
September 2025
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,370 professionals have used our research since 2012.

How are customer service and support?

My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the pricing issue and the free solution, they were not as kind.

In other read or questions and requests, they are very kind and friendly. 

Also, they have a forum that is very useful.

Which solution did I use previously and why did I switch?

Previously, we have used other applications and API. For some projects, we use a combination of applications and API.

How was the initial setup?

The initial setup was easy and straightforward. 

I didn't have any requirements.

It took a month to deploy 10 automating services.

What's my experience with pricing, setup cost, and licensing?

Katalon Studio was offered free at first, and we could easily use it. After two years, some of the features were limited and we had to pay. Because of the sanctions, we had difficulties in being able to use a solution and having to pay for it. Our economic situation is not good and has created many difficulties.

The price is reasonable, but our sanctions do not allow us to pay for any international tools.

We have to find other companies to pay for us, without it costing us any money.

The price is not high, it's good. 

Which other solutions did I evaluate?

My colleagues and I did a comparison between Ranorex Studio and Katalon Studio. 

Katalon Studio provides us with a free solution for some of our basic features. Ranorex is very expensive for us. Both are user-friendly and we can work with both of these solutions easily.

What other advice do I have?

Once we developed a new solution, Katalon was no longer free, and we had to pay for all of the features.

Katalon has provided me with a solution to the issues and limitations that I was experiencing.

I have many limitations and issues with automating their application. I did not use the mobile features offered by Katalon Studio.

I would recommend it for anyone who doesn't want to be involved in developing a lot. some people want to use some resources to automate the application of their data system.

I think that if you have some knowledge of development and using Python in addition to Robot Framework, Framework is better. It allows them to do whatever they want.

For those who do not have development knowledge, I would recommend Katalon Studio.

I would rate Katalon Studio an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Team Leader at a tech vendor with 10,001+ employees
Real User
A good testing solution in a single application environment, but lacking in integration with reporting tools
Pros and Cons
  • "The recording feature of this product is very valuable for our testing purposes."
  • "We would like to see improved integration with various reporting tools; this would make our testing data more complete."

What is our primary use case?

We are currently trialing the solution's test automation functionality.

What is most valuable?

The recording feature of this product is very valuable for our testing purposes.

What needs improvement?

We would like to see improved integration with various reporting tools; this would make our testing data more complete.

For how long have I used the solution?

We have been working with this solution for six months.

What do I think about the stability of the solution?

We have found the solution to be stable during our trials.

What do I think about the scalability of the solution?

The solution is easily scalable in our experience.

How are customer service and support?

We have found the technical support for this product to be very good, and knowledgeable.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup of this solution was very simple for a simple web application, and deployment only took 20 minutes.  However, for multiple applications, the lack of integration makes implementation a longer process.

What other advice do I have?

We would recommend this product for a standalone web application use case, but we would suggest that any business using multiple web applications, should try the solution beforehand using the open-source version that is available.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Katalon Studio
September 2025
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,370 professionals have used our research since 2012.
Consultant at Unifonic
Real User
Very user-friendly with a great self-healing plug-in feature; lacks integration with other software
Pros and Cons
  • "User-friendly and a good solution."
  • "Katalon lacks integration with other software, including integrating other languages like .NET and PHP."

What is our primary use case?

I'm a senior software test automation engineer and we are customers of Katalon. 

What is most valuable?

This solution is good for us. It's easy to use and a good product. I like the self-healing plug-in feature which, as far as I am aware, is not available in any other product on the market.

What needs improvement?

Katalon lacks integration ability with other software, including integrating other languages like .NET and PHP. I've also had issues with new releases as the system often crashes and the previous version is no longer supported on a particular feature. More testing needs to be carried out before new versions are released. I'd like to be able to export our test system to any other product. This is currently not possible. Finally, the product only supports XPath and not CSS. CSS is faster than XPath and most companies want to use it. There are a lot of solutions on the market and if an end-user has too many problems with a product, they will jump to a new one. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

Stability is one of the main issues with the system crashing if there's a new release that hasn't been sufficiently tested. The fixes can come after a couple of days but sometimes it can take a couple of months.  

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I haven't used the support for a while but they were good. The community is also very helpful. 

Which solution did I use previously and why did I switch?

I previously worked with Selenium WebDriver and also with Ranorex. 

What's my experience with pricing, setup cost, and licensing?

The cost is on the high side and it would be helpful if there were two packages available with a distinction made between the standard features most companies are looking for at a cheaper cost and a second, more expensive license option for those wanting additional features such as auto exports. If Katalon were to do this, I think more of the smaller companies would be interested in using the solution. 

What other advice do I have?

I rate this solution seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Practice Director - QA and SW Testing Services at a tech services company with 1,001-5,000 employees
MSP
Complete solution for testing on a variety of platforms
Pros and Cons
  • "Our clients have requested by all types of testing, including mobile, desktop, and API testing and all of those are covered by Katalon. I find that very valuable, very complete."
  • "I've seen that our clients are not truly aware of the power behind Katalon."

What is our primary use case?

Our primary use is for web automation.

We are an IT consulting services company. As part of our services, we provide testing services. That is why we are constantly looking for some tools and frameworks that might fit with our clients' needs.

We call ourselves agnostic, which means we are not going to be with only one provider. However, I've seen very powerful things behind the Katalon.

What is most valuable?

I find Katalon Studio to be a very complete product. Our clients have requested all types of testing, including mobile, desktop, and API testing and all of those are covered by Katalon. I find that very valuable, very complete.

What needs improvement?

I've seen that our clients are not truly aware of the power behind Katalon. Many of the clients are now ready for the traditional Selenium, perhaps a more friendly layer like Cucumber or SpecFlow. But I think they will understand if we start doing automation with Katalon and they would be much more interested. The automation developers are starting to have really high demand and the salaries have increased, so with Katalon they might be interested in two things - the velocity of testing plus bringing manual testing to the automation world.

For how long have I used the solution?

I have been using Katalon Studio for about a half year, now. I use it for demo purposes with our clients.

Which solution did I use previously and why did I switch?

We previously utilized Katalon for demo purposes. We also used Selenium, not Selenium HQ, but Selenium alone. And I think we are utilizing Cypress and Cucumber with Selenium, in different flavors of languages, et cetera.

What's my experience with pricing, setup cost, and licensing?

I haven't precisely checked the business model behind Katalon, and I would like to understand that as well, because most of our clients ask for licenses and prices, and we don't know. From my understanding, the basic version is free, but it would be interesting to understand the full package.

What other advice do I have?

On a scale of one to ten, I would give Katalon Studio an 8.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Quality Assurance Engineer at a computer software company with 201-500 employees
Real User
Easy to deploy and not hard to learn, but keeps on crashing on Linux and is a bit slow
Pros and Cons
  • "It has been good so far for API testing on Mac. It is not that hard to learn and use. There is so much support out there, so if anyone wants to start using it, there is enough help."
  • "Currently, I'm the only one who can use it because I have a Mac. It is giving a hard time to my team members who are on Linux. My team members are using Linux, and Katalon doesn't support Linux very well. It keeps on crashing. It crashes and shuts down almost every time they save their work, so they are not able to use it. It should have good support for Linux. We don't know what the problem is. If the Katalon team can pick up this issue, it will be very helpful."

What is our primary use case?

We are using it for API testing. I am just running it from my local machine. I am using it just locally.

What is most valuable?

It has been good so far for API testing on Mac. It is not that hard to learn and use. There is so much support out there, so if anyone wants to start using it, there is enough help.

What needs improvement?

Currently, I'm the only one who can use it because I have a Mac. It is giving a hard time to my team members who are on Linux. My team members are using Linux, and Katalon doesn't support Linux very well. It keeps on crashing. It crashes and shuts down almost every time they save their work, so they are not able to use it. It should have good support for Linux. We don't know what the problem is. If the Katalon team can pick up this issue, it will be very helpful.

It is a bit slow. The other tools on my Mac are not slow, but Katalon is slow. 

For how long have I used the solution?

It has been more than six months.

Which solution did I use previously and why did I switch?

I worked on Postman, but for RPA automation, I just started working with Katalon.

How was the initial setup?

It was easy. I just had to double-click on Mac.

What's my experience with pricing, setup cost, and licensing?

I am using the free version.

What other advice do I have?

It should support all operating systems. Most of the developers use a Linux machine, but it doesn't support Linux. I would like an update from the Katalon team about why it is not working properly on a Linux machine.

I would rate it a six out of 10. It is a good product, but it needs some improvements.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
Real User
Stable and good for API and continuous integration testing
Pros and Cons
  • "It is good for API testing. It is also good for continuous integration testing. You can connect it to Jenkins."
  • "It would be helpful if they can integrate a feature for performance testing."

What is our primary use case?

We're using it for API testing. It is deployed on my desktop.

What is most valuable?

It is good for API testing. It is also good for continuous integration testing. You can connect it to Jenkins.

What needs improvement?

I believe it would a great feature if they could integrate JMETER and other performance testing tools so that Katalon would become an all-in-one test automation tool

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is a reliable solution.

What do I think about the scalability of the solution?

I have not scaled it or used any plug-in. Currently, we have less than five users of this product.

How are customer service and technical support?

I haven't contacted their technical support because everything is okay.

How was the initial setup?

It wasn't complex.

What's my experience with pricing, setup cost, and licensing?

We are using the free version. We plan on getting a paid version because there is a limitation in terms of the number of users. We want to maximize it.

What other advice do I have?

It is a mature product, and it is a good starting point for beginners. It is pretty much similar to the other tools in the market.

I would rate Katalon Studio an eight out of 10. It is not perfect, but it is an excellent tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1582521 - PeerSpot reviewer
QA Architect at a media company with 201-500 employees
Real User
Easy to setup, with fast automation and not overly technical
Pros and Cons
  • "The automation is very fast and you don't need to be overly proficient in coding."
  • "There could potentially be more reporting within the solution. We need more issue reports, for example."

What is our primary use case?

We will primarily use the solution for regression testing.

What is most valuable?

Katalon is very easy to record and then we can use the identifiers very easily. Katalon automatically gets you all the identifiers. It's very user-friendly. How it finds the objects and gets the identifiers is excellent.

The initial setup is very easy.

The automation is very fast and you don't need to be overly proficient in coding.

What needs improvement?

I just started using it, however, if I get the demo, I'm looking for mobile as well, so that I can get more area on it. As of right now, I don't have that much. I'm just starting with it. Once I get to be a full-fledged user, then I can give better input.

There could potentially be more reporting within the solution. We need more issue reports, for example. 

For how long have I used the solution?

We've only been using the solution for a couple of months at this point. It's still pretty new to us. We're still exploring the product.

What do I think about the stability of the solution?

We are still very new to the solution and we need more time to test the stability, to see if it is reliable. We haven't had any problems just yet, however, we haven't had enough time with the product to really make a judgment call on stability.

What do I think about the scalability of the solution?

We are still simply exploring the solution and therefore only have maybe ten users on the solution at this time.

How are customer service and technical support?

I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

We have used Selenium in the past.

How was the initial setup?

We did not find the initial setup to be very difficult or complex. It was straightforward. It was easy. A company shouldn't have any trouble with the process.

We were using the trial version and it was very easy to install.

What about the implementation team?

We mostly installed the trial version ourselves, although we were in touch with Katalon during the process.

Which other solutions did I evaluate?

Before implementing Katalon, we compared it with Selenium, which we were already using.

If a user has good programmatic skills, I'd go for Selenium. Otherwise, due to its relative speed and faster automation, I'd go for Katalon.

What other advice do I have?

We want to use Katalon Studio RE. I had a call with the salesperson. He said that he'll arrange one day a demo, however, that has not been scheduled yet.

In general, I would rate the solution at a seven out of ten.

I'd recommend it specifically for users that don't have that much programming prowess.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Professional Services Manager at a non-profit with 201-500 employees
Real User
Good testing framework with a straightforward setup but needs more features
Pros and Cons
  • "The initial setup is pretty straightforward and easy enough to complete."
  • "It seems to lack a few requirements that a typical customer would want. Compared to other solutions, this product is lacking."

What is our primary use case?

We primarily use the solution according to customer requests. We don't use it for a specific feature; we tend to use it when and if we are requested to. The client dictates that on their end. It's largely used as an automation testing tool. That's how it is meant to be used.

What is most valuable?

The solution has very good integration capabilities overall. 

The client has an extremely stable testing framework, and therefore they rely on Katalon to get the results. The reporting is very good.

The initial setup is pretty straightforward and easy enough to complete.

The stability, overall, seems to be reliable.

We haven't found the scalability to be lacking.

What needs improvement?

The solution could always add more features. It seems to lack a few requirements that a typical customer would want. Compared to other solutions, this product is lacking.

I'd like the integration with Jira to be a bit better. 

The pricing could be slightly improved. 

For how long have I used the solution?

I've been using the solution for about a year at this point. It hasn't been that long. We tend to switch back and forth, between solutions. We tend to switch month to month.

What do I think about the stability of the solution?

I haven't come across any stability issues. Our clients haven't complained. It's pretty much big and glitch-free. It does not crash or freeze. Our customers have found it to be reliable.

What do I think about the scalability of the solution?

We haven't found any limitations with the scalability. Our clients haven't hit any barriers as of yet. It's my understanding that the solution can scale. 

How are customer service and technical support?

I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in touch with them, or how knowledgeable or responsive they are. Unfortunately, I have no insights to share. 

Our team often Googles questions and can find answers online if they need to.

How was the initial setup?

We did not find the initial setup to be overly complex or difficult. it was very straightforward. It was simple.

We have a team that can Google questions and find information online pretty easily if there is any maintenance that needs to be handled. We tend to handle the maintenance aspect for our clients. 

What's my experience with pricing, setup cost, and licensing?

It's my understanding that the pricing could be improved upon. I cannot recall the exact pricing. I cannot speak to the cost or licensing terms. We're just basically maintaining the solution for our clients. 

What other advice do I have?

We are just end-users and use it according to our client's requirements. We don't have a specific business relationship with Katalon.

Some customers use ALM, and we use Jira, due to the lower price. These help us with project management aspects. This solution isn't well known, as it might be in other countries. 

This solution is very useful for companies, such as banks or insurance organizations, that need something that can be used for commercial purposes. It's a good solution for enterprise-level companies.

I'd rate the solution at a seven out of ten. It's okay, however, if it offered more features to its customer base, it would be much better.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.