What is most valuable?
It's very user-friendly and convenient. The forum and the people who use Katalon have been very helpful.
One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements. It was amazing and helped me resolve some of the issues that I was having.
Previously with another application, we had to create an expert dynamically and used the running of tests which provided a solution for it.
What needs improvement?
It would be helpful if we could develop from scripts in other languages. For example Python. It would be more convenient than working with Jira and Java. For some of my colleagues who don't have the knowledge in the development, it is easier to work with Python rather than with Java.
After two years of using this solution for free, we were limited in the features that we could use and had to start to pay for them. Now, we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time.
I would like to see it integrate other tools other than Jira, and to have support in other development languages would be helpful.
For how long have I used the solution?
I have been working with Katalon Studio for over a year.
What do I think about the scalability of the solution?
We have three users in our organization who are using this product.
Buyer's Guide
Katalon Studio
September 2025
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How are customer service and support?
My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the pricing issue and the free solution, they were not as kind.
In other read or questions and requests, they are very kind and friendly.
Also, they have a forum that is very useful.
Which solution did I use previously and why did I switch?
Previously, we have used other applications and API. For some projects, we use a combination of applications and API.
How was the initial setup?
The initial setup was easy and straightforward.
I didn't have any requirements.
It took a month to deploy 10 automating services.
What's my experience with pricing, setup cost, and licensing?
Katalon Studio was offered free at first, and we could easily use it. After two years, some of the features were limited and we had to pay. Because of the sanctions, we had difficulties in being able to use a solution and having to pay for it. Our economic situation is not good and has created many difficulties.
The price is reasonable, but our sanctions do not allow us to pay for any international tools.
We have to find other companies to pay for us, without it costing us any money.
The price is not high, it's good.
Which other solutions did I evaluate?
My colleagues and I did a comparison between Ranorex Studio and Katalon Studio.
Katalon Studio provides us with a free solution for some of our basic features. Ranorex is very expensive for us. Both are user-friendly and we can work with both of these solutions easily.
What other advice do I have?
Once we developed a new solution, Katalon was no longer free, and we had to pay for all of the features.
Katalon has provided me with a solution to the issues and limitations that I was experiencing.
I have many limitations and issues with automating their application. I did not use the mobile features offered by Katalon Studio.
I would recommend it for anyone who doesn't want to be involved in developing a lot. some people want to use some resources to automate the application of their data system.
I think that if you have some knowledge of development and using Python in addition to Robot Framework, Framework is better. It allows them to do whatever they want.
For those who do not have development knowledge, I would recommend Katalon Studio.
I would rate Katalon Studio an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.