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it_user1389177 - PeerSpot reviewer
Senior Quality Assurance Analyst at a educational organization with 501-1,000 employees
Real User
A simple installation with good video tutorials and great stability
Pros and Cons
  • "The scalability of the product is good."
  • "The price of the solution is a bit high. It's one of the reasons we decided not to continue using the product."

What is our primary use case?

For Katalon Studio we tried using it for record and play tasks. We could test it on Windows and different operating systems, such as macOS.

What is most valuable?

I did a small POC and during that time I found the product to be very easy to use. I'd describe it as extremely user-friendly.

There's a lot of information that is readily available on the internet, and therefore it's easy to learn about the product itself.

The scalability of the product is good.

The solution was quite stable throughout the time I used it.

We found the installation process to be quite simple. There is also very helpful online documentation that can help you if you ever get stuck during the implementation process itself.

What needs improvement?

As of now, the product has a complete packet and they could develop more on it. It definitely could improve the interface as well for mobile. While I didn't use it too much while I was working with the solution at the time, I am using mobile a lot now, and I see how helpful it is to have a good interface in place. 

The price of the solution is a bit high. It's one of the reasons we decided not to continue using the product.

For how long have I used the solution?

I didn't use the solution for very long. I did a small POC for about one month or so.

Buyer's Guide
Katalon Studio
June 2025
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What do I think about the stability of the solution?

The stability of the solution was quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is great.

What do I think about the scalability of the solution?

The solution is quite scalable. If you go ahead and use the paid version, you can expand it as you need to.

At the time, we had eight to ten people using the solution, however, we are no longer using it, and therefore do not have plans to scale or increase usage.

How are customer service and support?

I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with them. I can't speak to any personal experience, however.

Which solution did I use previously and why did I switch?

We have used, and continue to use, an in-house automation tool. When that company developed our SIEM work, we built custom SEIM for work in Java and Selenium.

We simply tried Katalon as we were using different operating systems and we wanted to try a solution that worked across them.

How was the initial setup?

The initial setup was not complex at all. The installation was very easy. The configuration, as well, was very straightforward. There are videos online that really help in walking you through the process. If you get stuck at any point you can watch them and they really help navigate you through the process.  

I can't recall exactly how long the process took to complete. 

In terms of maintenance, basically, there was one DevOps employee who was doing everything related to the maintenance part. We also had a manager heading it up. We were basically in different scrum teams and we were working on the same product. We only needed one person to look after everything and manage it as necessary. 

What's my experience with pricing, setup cost, and licensing?

Originally, we did pay a licensing fee, however, the company decided not to continue with the product in the end. For us, it was too expensive.

What other advice do I have?

On Katalon I didn't work much. I did a small POC and it was just for one month. After that, I switched back to our native and our custom in-house automation tool.

We didn't deploy it on the cloud due to the fact that initially, it was freeware, and then it got paid. At that point, our company was not interested in investing that amount of money into a new product when they had their own custom-built solution. They were parallelly building the automation framework in Java and Selenium. They're using test engines for reporting. Going forward, we will be using this framework and not Katalon.

I would recommend the solution to others. I would rate it at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Test Engineer at a tech services company with 1,001-5,000 employees
Real User
User-friendly with good object recognition, and priced well
Pros and Cons
  • "One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements."
  • "Now we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time."

What is most valuable?

It's very user-friendly and convenient. The forum and the people who use Katalon have been very helpful.

One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements. It was amazing and helped me resolve some of the issues that I was having.

Previously with another application, we had to create an expert dynamically and used the running of tests which provided a solution for it.

What needs improvement?

It would be helpful if we could develop from scripts in other languages. For example Python. It would be more convenient than working with Jira and Java. For some of my colleagues who don't have the knowledge in the development, it is easier to work with Python rather than with Java.

After two years of using this solution for free, we were limited in the features that we could use and had to start to pay for them. Now, we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time.

I would like to see it integrate other tools other than Jira, and to have support in other development languages would be helpful.

For how long have I used the solution?

I have been working with Katalon Studio for over a year.

What do I think about the scalability of the solution?

We have three users in our organization who are using this product.

How are customer service and technical support?

My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the pricing issue and the free solution, they were not as kind.

In other read or questions and requests, they are very kind and friendly. 

Also, they have a forum that is very useful.

Which solution did I use previously and why did I switch?

Previously, we have used other applications and API. For some projects, we use a combination of applications and API.

How was the initial setup?

The initial setup was easy and straightforward. 

I didn't have any requirements.

It took a month to deploy 10 automating services.

What's my experience with pricing, setup cost, and licensing?

Katalon Studio was offered free at first, and we could easily use it. After two years, some of the features were limited and we had to pay. Because of the sanctions, we had difficulties in being able to use a solution and having to pay for it. Our economic situation is not good and has created many difficulties.

The price is reasonable, but our sanctions do not allow us to pay for any international tools.

We have to find other companies to pay for us, without it costing us any money.

The price is not high, it's good. 

Which other solutions did I evaluate?

My colleagues and I did a comparison between Ranorex Studio and Katalon Studio. 

Katalon Studio provides us with a free solution for some of our basic features. Ranorex is very expensive for us. Both are user-friendly and we can work with both of these solutions easily.

What other advice do I have?

Once we developed a new solution, Katalon was no longer free, and we had to pay for all of the features.

Katalon has provided me with a solution to the issues and limitations that I was experiencing.

I have many limitations and issues with automating their application. I did not use the mobile features offered by Katalon Studio.

I would recommend it for anyone who doesn't want to be involved in developing a lot. some people want to use some resources to automate the application of their data system.

I think that if you have some knowledge of development and using Python in addition to Robot Framework, Framework is better. It allows them to do whatever they want.

For those who do not have development knowledge, I would recommend Katalon Studio.

I would rate Katalon Studio an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Katalon Studio
June 2025
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Mudasir Shafi - PeerSpot reviewer
Testing Lead at Enstoa
Real User
Flexible and cost-effective, but should include support for more frameworks
Pros and Cons
  • "The most valuable feature is that the browser and the API testing is available in a single tool, and I don't have to look at other options."
  • "There is not much support offered for the free version, which is something that could be improved."

What is our primary use case?

This is a product that I have been using personally, rather than professionally.

Katalon Studio is basically used for automation. One of the use cases is to automate products that my company is offering to our clients. Another use case is internal automation used to make our own development more efficient.  

What is most valuable?

The most valuable feature is that the browser and the API testing is available in a single tool, and I don't have to look at other options.

The flexibility that it offers is something that I like.

It supports the Cucumber BDD framework.

What needs improvement?

There is not much support offered for the free version, which is something that could be improved.

Support for more frameworks would be a really good addition to this tool

For how long have I used the solution?

I have been using Katalon Studio for about one year.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

Our use is still in the early phase, so we haven't yet looked at scalability or even how we can scale it up. There are only two of us using it at the moment.

How are customer service and technical support?

When you have a license, the technical support is really good. However, the free version doesn't offer as much as it should. As such, we have not yet reached out to them.

How was the initial setup?

The initial setup was straightforward. Once we had approval for the product, it did not take long to roll it out across the organization. I'm still building a case for it, although there isn't much in terms of roadblocks or issues.

What about the implementation team?

We have an in-house team for deployment so we are thinking about doing it entirely on our own.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of Katalon Studio at this point.

Which other solutions did I evaluate?

Prior to choosing Katalon for testing, we were looking at Selenium and Telerik Test Studio. Katalon offers the free version, which allows us to play around with it. Also, the API and the mobile features are attractive.

What other advice do I have?

With respect to the free version, it is a product that I would recommend. However, at the enterprise level, I would have to evaluate the support and see what they have to offer with the licensed version.

Overall, this is a good tool but at this time, the support is something that I would like to see improved. 

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Team Leader at a tech vendor with 10,001+ employees
Real User
A good testing solution in a single application environment, but lacking in integration with reporting tools
Pros and Cons
  • "The recording feature of this product is very valuable for our testing purposes."
  • "We would like to see improved integration with various reporting tools; this would make our testing data more complete."

What is our primary use case?

We are currently trialing the solution's test automation functionality.

What is most valuable?

The recording feature of this product is very valuable for our testing purposes.

What needs improvement?

We would like to see improved integration with various reporting tools; this would make our testing data more complete.

For how long have I used the solution?

We have been working with this solution for six months.

What do I think about the stability of the solution?

We have found the solution to be stable during our trials.

What do I think about the scalability of the solution?

The solution is easily scalable in our experience.

How are customer service and support?

We have found the technical support for this product to be very good, and knowledgeable.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup of this solution was very simple for a simple web application, and deployment only took 20 minutes.  However, for multiple applications, the lack of integration makes implementation a longer process.

What other advice do I have?

We would recommend this product for a standalone web application use case, but we would suggest that any business using multiple web applications, should try the solution beforehand using the open-source version that is available.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at Unifonic
Real User
Very user-friendly with a great self-healing plug-in feature; lacks integration with other software
Pros and Cons
  • "User-friendly and a good solution."
  • "Katalon lacks integration with other software, including integrating other languages like .NET and PHP."

What is our primary use case?

I'm a senior software test automation engineer and we are customers of Katalon. 

What is most valuable?

This solution is good for us. It's easy to use and a good product. I like the self-healing plug-in feature which, as far as I am aware, is not available in any other product on the market.

What needs improvement?

Katalon lacks integration ability with other software, including integrating other languages like .NET and PHP. I've also had issues with new releases as the system often crashes and the previous version is no longer supported on a particular feature. More testing needs to be carried out before new versions are released. I'd like to be able to export our test system to any other product. This is currently not possible. Finally, the product only supports XPath and not CSS. CSS is faster than XPath and most companies want to use it. There are a lot of solutions on the market and if an end-user has too many problems with a product, they will jump to a new one. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

Stability is one of the main issues with the system crashing if there's a new release that hasn't been sufficiently tested. The fixes can come after a couple of days but sometimes it can take a couple of months.  

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I haven't used the support for a while but they were good. The community is also very helpful. 

Which solution did I use previously and why did I switch?

I previously worked with Selenium WebDriver and also with Ranorex. 

What's my experience with pricing, setup cost, and licensing?

The cost is on the high side and it would be helpful if there were two packages available with a distinction made between the standard features most companies are looking for at a cheaper cost and a second, more expensive license option for those wanting additional features such as auto exports. If Katalon were to do this, I think more of the smaller companies would be interested in using the solution. 

What other advice do I have?

I rate this solution seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Practice Director - QA and SW Testing Services at a tech services company with 1,001-5,000 employees
MSP
Complete solution for testing on a variety of platforms
Pros and Cons
  • "Our clients have requested by all types of testing, including mobile, desktop, and API testing and all of those are covered by Katalon. I find that very valuable, very complete."
  • "I've seen that our clients are not truly aware of the power behind Katalon."

What is our primary use case?

Our primary use is for web automation.

We are an IT consulting services company. As part of our services, we provide testing services. That is why we are constantly looking for some tools and frameworks that might fit with our clients' needs.

We call ourselves agnostic, which means we are not going to be with only one provider. However, I've seen very powerful things behind the Katalon.

What is most valuable?

I find Katalon Studio to be a very complete product. Our clients have requested all types of testing, including mobile, desktop, and API testing and all of those are covered by Katalon. I find that very valuable, very complete.

What needs improvement?

I've seen that our clients are not truly aware of the power behind Katalon. Many of the clients are now ready for the traditional Selenium, perhaps a more friendly layer like Cucumber or SpecFlow. But I think they will understand if we start doing automation with Katalon and they would be much more interested. The automation developers are starting to have really high demand and the salaries have increased, so with Katalon they might be interested in two things - the velocity of testing plus bringing manual testing to the automation world.

For how long have I used the solution?

I have been using Katalon Studio for about a half year, now. I use it for demo purposes with our clients.

Which solution did I use previously and why did I switch?

We previously utilized Katalon for demo purposes. We also used Selenium, not Selenium HQ, but Selenium alone. And I think we are utilizing Cypress and Cucumber with Selenium, in different flavors of languages, et cetera.

What's my experience with pricing, setup cost, and licensing?

I haven't precisely checked the business model behind Katalon, and I would like to understand that as well, because most of our clients ask for licenses and prices, and we don't know. From my understanding, the basic version is free, but it would be interesting to understand the full package.

What other advice do I have?

On a scale of one to ten, I would give Katalon Studio an 8.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
Real User
Stable and good for API and continuous integration testing
Pros and Cons
  • "It is good for API testing. It is also good for continuous integration testing. You can connect it to Jenkins."
  • "It would be helpful if they can integrate a feature for performance testing."

What is our primary use case?

We're using it for API testing. It is deployed on my desktop.

What is most valuable?

It is good for API testing. It is also good for continuous integration testing. You can connect it to Jenkins.

What needs improvement?

I believe it would a great feature if they could integrate JMETER and other performance testing tools so that Katalon would become an all-in-one test automation tool

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is a reliable solution.

What do I think about the scalability of the solution?

I have not scaled it or used any plug-in. Currently, we have less than five users of this product.

How are customer service and technical support?

I haven't contacted their technical support because everything is okay.

How was the initial setup?

It wasn't complex.

What's my experience with pricing, setup cost, and licensing?

We are using the free version. We plan on getting a paid version because there is a limitation in terms of the number of users. We want to maximize it.

What other advice do I have?

It is a mature product, and it is a good starting point for beginners. It is pretty much similar to the other tools in the market.

I would rate Katalon Studio an eight out of 10. It is not perfect, but it is an excellent tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1582521 - PeerSpot reviewer
QA Architect at a media company with 201-500 employees
Real User
Easy to setup, with fast automation and not overly technical
Pros and Cons
  • "The automation is very fast and you don't need to be overly proficient in coding."
  • "There could potentially be more reporting within the solution. We need more issue reports, for example."

What is our primary use case?

We will primarily use the solution for regression testing.

What is most valuable?

Katalon is very easy to record and then we can use the identifiers very easily. Katalon automatically gets you all the identifiers. It's very user-friendly. How it finds the objects and gets the identifiers is excellent.

The initial setup is very easy.

The automation is very fast and you don't need to be overly proficient in coding.

What needs improvement?

I just started using it, however, if I get the demo, I'm looking for mobile as well, so that I can get more area on it. As of right now, I don't have that much. I'm just starting with it. Once I get to be a full-fledged user, then I can give better input.

There could potentially be more reporting within the solution. We need more issue reports, for example. 

For how long have I used the solution?

We've only been using the solution for a couple of months at this point. It's still pretty new to us. We're still exploring the product.

What do I think about the stability of the solution?

We are still very new to the solution and we need more time to test the stability, to see if it is reliable. We haven't had any problems just yet, however, we haven't had enough time with the product to really make a judgment call on stability.

What do I think about the scalability of the solution?

We are still simply exploring the solution and therefore only have maybe ten users on the solution at this time.

How are customer service and technical support?

I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

We have used Selenium in the past.

How was the initial setup?

We did not find the initial setup to be very difficult or complex. It was straightforward. It was easy. A company shouldn't have any trouble with the process.

We were using the trial version and it was very easy to install.

What about the implementation team?

We mostly installed the trial version ourselves, although we were in touch with Katalon during the process.

Which other solutions did I evaluate?

Before implementing Katalon, we compared it with Selenium, which we were already using.

If a user has good programmatic skills, I'd go for Selenium. Otherwise, due to its relative speed and faster automation, I'd go for Katalon.

What other advice do I have?

We want to use Katalon Studio RE. I had a call with the salesperson. He said that he'll arrange one day a demo, however, that has not been scheduled yet.

In general, I would rate the solution at a seven out of ten.

I'd recommend it specifically for users that don't have that much programming prowess.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.