I'm a senior software test automation engineer and we are customers of Katalon.
Consultant at Unifonic
Very user-friendly with a great self-healing plug-in feature; lacks integration with other software
Pros and Cons
- "User-friendly and a good solution."
- "Katalon lacks integration with other software, including integrating other languages like .NET and PHP."
What is our primary use case?
What is most valuable?
This solution is good for us. It's easy to use and a good product. I like the self-healing plug-in feature which, as far as I am aware, is not available in any other product on the market.
What needs improvement?
Katalon lacks integration ability with other software, including integrating other languages like .NET and PHP. I've also had issues with new releases as the system often crashes and the previous version is no longer supported on a particular feature. More testing needs to be carried out before new versions are released. I'd like to be able to export our test system to any other product. This is currently not possible. Finally, the product only supports XPath and not CSS. CSS is faster than XPath and most companies want to use it. There are a lot of solutions on the market and if an end-user has too many problems with a product, they will jump to a new one.
For how long have I used the solution?
I've been using this solution for two years.
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Katalon Studio
April 2025

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What do I think about the stability of the solution?
Stability is one of the main issues with the system crashing if there's a new release that hasn't been sufficiently tested. The fixes can come after a couple of days but sometimes it can take a couple of months.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I haven't used the support for a while but they were good. The community is also very helpful.
Which solution did I use previously and why did I switch?
I previously worked with Selenium WebDriver and also with Ranorex.
What's my experience with pricing, setup cost, and licensing?
The cost is on the high side and it would be helpful if there were two packages available with a distinction made between the standard features most companies are looking for at a cheaper cost and a second, more expensive license option for those wanting additional features such as auto exports. If Katalon were to do this, I think more of the smaller companies would be interested in using the solution.
What other advice do I have?
I rate this solution seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Executive at a tech services company with 11-50 employees
Good tool for its price bracket, despite limitations and lack of support for some technologies
Pros and Cons
- "Katalon Studio's biggest advantage is its price. It's a good tool for the price, albeit with some limitations when you compare it with tools like Tricentis Tosca."
- "One aspect that can be improved is testing for desktop applications. I would like to see them support more technologies in this area."
What is our primary use case?
I am the manager of a team that provides testing services to clients and we use Kalaton Studio for test automation (mainly for web applications) as well as Jira which we use for test management.
Most of our Katalon Studio deployments are based on a private cloud because we work with companies that have particular concerns about security and they prefer to use either private cloud or on-premises infrastructure with machines internal to the company.
Being based in Portugal, our team size isn't that big compared with other countries like Germany, UK, or the United States. Thus, we are not officially partners with Katalon, but sometimes our clients ask us to facilitate the reselling of Katalon Studio.
What is most valuable?
Katalon Studio's biggest advantage is its price. It's a good tool for the price, albeit with some limitations when you compare it with tools like Tricentis Tosca. However, these tools are in completely differently leagues, just like in football where you have the National league and the Championship league. For specific needs, given its price, Katalon Studio is a good solution.
What needs improvement?
One aspect that can be improved is testing for desktop applications. I would like to see them support more technologies in this area. For example, Tosca, in contrast to Katalon Studio, has support for more than 150 different technologies.
For how long have I used the solution?
I have been working with Katalon Studio for about 18 months.
What do I think about the stability of the solution?
It is a stable product.
Which solution did I use previously and why did I switch?
We have previously used Micro Focus UFT One and Tosca, and we also have experience using Selenium and Cypress in specific situations.
How was the initial setup?
It's tricky to say whether the setup is easy or not in an absolute sense. In some cases, it's very straightforward, and in general it is easy to set up. We usually take a few days for the installation of Katalon Studio.
What about the implementation team?
We implement Katalon Studio as part of a comprehensive solution that we provide as a service for clients, and it is just one piece of the whole solution. The number of people involved in the initial deployment is completely dependent on the size of the project and the stringency of the security required, but it usually only takes one or two people.
What was our ROI?
We have seen return on investment, but it depends on the application that you need to test. It's like a car; if you buy an expensive car that supports hundreds of thousands of kilometers without expensive repairs in the garage, you get the payback on that investment. And if you buy an expensive car and you only want to use the car on weekends, e.g. 100 kilometers per weekend, you might die before you get return on that investment. So it all depends.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, Katalon, Selenium, and Cypress all represent a similar level of investment. The software for these tools are either true open source or almost open source (because they charge a small fee), so pricing is a neutral point for me. The price isn't a problem. It's all about compatibility with the application undergoing testing.
If you took twice as many hours to finish something that in another tool you could finish in half the time, then it represents an unnecessary cost. What you don't spend in license fees, you may be spending in the service itself, or in people to support it. These are costs that may become evident later.
Which other solutions did I evaluate?
Other test automation tools that we evaluated are products that we have used previously such as Micro Focus UFT One and open source tools like Selenium and Cypress.
When it comes to Selenium, it is more of a scripting language, while Katalon is a keyword-driven solution in which you can use visual programming.
What other advice do I have?
The biggest piece of advice I can give to others is to first analyze whether the tool is compatible with the application to undergo testing.
I would rate Katalon Studio a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Katalon Studio
April 2025

Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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Software QA Test Engineer at a tech services company with 51-200 employees
Good reporting as well as integration with Jenkins and Slack, but it crashes often
Pros and Cons
- "The most important feature is the Jenkins integration; it is pretty straight forward and allows us to run nightly builds."
- "It would be helpful to have an automatic save feature."
What is our primary use case?
We evaluated Katalon Studio along with Postman and SoapUI to be part of our testing framework. We used it mainly for microservices, API automation, and testing API endpoints. We click one button to have it run all of the tests and generate a report.
How has it helped my organization?
Katalon Studio is useful because it helped us to generate reports to see which test cases passed versus which ones failed. It gives a good graphical representation of the results.
What is most valuable?
The most important feature is the Jenkins integration; it is pretty straight forward and allows us to run nightly builds.
The integration with Slack is very helpful.
The Katalon Analytical Studio, which is directly integrated, offers better reporting capabilities, which is a good feature.
What needs improvement?
We found that Katalon Studio crashes a lot of the time and it would be very good if it were more stable. When it crashes, the tests are not always saved and this means that you have to start again from scratch. It would be helpful to have an automatic save feature.
For how long have I used the solution?
We used Katalon Studio for about two months while we were evaluating different products.
What do I think about the stability of the solution?
This solution crashes often and stability is something that needs improvement.
I would rate the stability a six and a half out of ten.
What do I think about the scalability of the solution?
Scalability depends on the scope of the project. It is not meant for load testing. However, if it can be integrated then you would see that it's more scalable in that aspect. Because it is just for API endpoint testing, it is not as scalable as one would assume. Again, it is for endpoint testing as opposed to load testing.
We had a team of four or five people who were using this product. They are test engineers with similar roles.
How are customer service and technical support?
It is a growing community. There are documents available but I would say that the community is pretty small as compared to what Postman has.
Which solution did I use previously and why did I switch?
Prior to this solution, we were using TestNG. It is more about writing automation code as opposed to using an automation tool. Using it means that you have to write a lot of code. Code snippets will do for some testing but if you want to do regression testing then there is a lot more to do. One of the reasons that we implemented Postman, and evaluated Katalon Studio, was to get away from writing code and using something more stable.
How was the initial setup?
The initial setup is quite straightforward.
We deploy per release, where every two weeks we deploy a new release.
Our implementation strategy is to create the test case first, then to create a test suite in the object repository. We can add all of the endpoints, and the calls for the endpoints. We run the tests through the suites, which will test all of the test cases. It is then run with the Jenkins integration and Slack integration to get the results, and what has passed or failed will be clear.
What about the implementation team?
The implementation is straightforward if you are using it from the local machine. You can download it directly through the provider interface.
If you are running it through the Jenkins you will require a plugin to be downloaded. Jenkins supports plugins that include the Katalon plugin, and once downloaded, you enter your code into the repository and run it from there.
What's my experience with pricing, setup cost, and licensing?
We were using the free version of this tool.
Which other solutions did I evaluate?
We evaluated Postman and SoapUI along with Katalon Studio. Ultimately, we chose Postman because it has been in the market for a while, it has good open-source documentation and has a more active community. In general, people trust it.
What other advice do I have?
Products such as this one are a byproduct of artificial intelligence. It comes up with very nice code snippets that we can use, and it is good to see the industry moving forward in this aspect. The future is AI and Katalon is a part of that.
When it comes to testing RESTful APIs, this is a good solution but in the alternative, Postman is out there. That is the one that we ultimately chose to implement.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Test Lead at a financial services firm with 1,001-5,000 employees
Good end-to-end UA, Web,API, and mobile app testing capability
Pros and Cons
- "The basic framework and project organization is very good."
- "We have had some issues when it comes to stability, which is something that needs to be improved."
What is our primary use case?
We primarily use this solution for user acceptance testing, web testing, regression testing, and mobile app testing.
What is most valuable?
The most valuable feature is the capability of doing end-to-end testing for both web and mobile apps.
The basic framework and project organization is very good.
Data design testing capabilities are useful.
What needs improvement?
The maintenance of the tools can be improved.
We have had some issues when it comes to stability i.e when project has lot of items in workspace, which is something that needs to be improved.
For how long have I used the solution?
I have been using Katalon Studio for just under two years.
What do I think about the stability of the solution?
At times, Katalon is a little bit non-stable i.e When a project has lot of items in workspace, it takes a while to save . We have had a couple of issues related to instability for more complex models, but we are hoping that it will get better. Because of these issues, we are not able to integrate this solution into our platform.
What do I think about the scalability of the solution?
The scalability is okay for our immediate purposes. We have a maximum of ten users who are all test engineers.
How are customer service and technical support?
We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we asked them through the web community forums, and some of them were answered.
It was a difficult problem so that may be why not all of our questions were answered. Also, you don't always get reliable answers from the community. For example, we followed some free advice to help with the implementation and it was not good for that purpose.
Which solution did I use previously and why did I switch?
Prior to Katalon Studio, we were using UFT for our testing. We switched because Katalon is free and doesn't cost any money. It works in the meantime, and they have the capabilities that we need. The cost was definitely a factor.
How was the initial setup?
The initial setup is really simple, which is one of the good things about this product.
It was really easy to implement and use. I look for information online from Katalon before we started our testing.
What about the implementation team?
We completed the implementation using our in-house team.
It takes two or three people to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
There is a free version of the tool to use and support is available through the community forums, but there is a licensed version as well.
Which other solutions did I evaluate?
We did not evaluate other options. We needed certain capabilities and we found Katalon to be acceptable.
What other advice do I have?
It is a good product. I would recommend it because they are promoting that they will update it for free, for life. We have had issues with stability but it might be better with the licensed version.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
QA Engineer at a tech company with 11-50 employees
It scales well, supporting the execution of large test suites
What is most valuable?
- Katalon Studio provides the team much flexibility to adapt to various situations to address a problem appropriately. There are certain test cases that can only be tested manually, but Katalon allows the team to automate as many test cases as possible.
- The “Debug from here” feature reduces the debugging time considerably.
- It produces detailed and useful logs, helping the team to detect a defect’s root causes easily.
- It scales well, supporting the execution of large test suites.
- It can be used to verify various issues, ranging from minor errors like typos to performance and stability problems of the system.
How has it helped my organization?
Before using Katalon Studio, we spent weeks to verify all test cases manually for every major build. Now, we need only several days to fully perform regression testing, reducing the time to market greatly.
What needs improvement?
While the web testing is great, we expect more from the API testing.
For how long have I used the solution?
More than six months.
What was my experience with deployment of the solution?
No. It's very easy to deploy.
What do I think about the stability of the solution?
Rarely.
What do I think about the scalability of the solution?
Not yet.
How are customer service and technical support?
Customer Service:
They provide very good customer service.
Technical Support:Excellent, since they promptly respond to our requests.
Which solution did I use previously and why did I switch?
Robot Framework. However, it required more technical involvement, so the dev team needed to join and spent time setting up before our QA could join.
What about the implementation team?
In-house.
What was our ROI?
After several years using Katalon Studio, the team now already automates more than 20% of the test cases, saving much of the verification time as well as exceeding the target set when starting the test automation effort.
What's my experience with pricing, setup cost, and licensing?
The tool has been completely free until now.
Which other solutions did I evaluate?
TestComplete and UFT. They're all costly.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Leader at a tech vendor with 10,001+ employees
A good testing solution in a single application environment, but lacking in integration with reporting tools
Pros and Cons
- "The recording feature of this product is very valuable for our testing purposes."
- "We would like to see improved integration with various reporting tools; this would make our testing data more complete."
What is our primary use case?
We are currently trialing the solution's test automation functionality.
What is most valuable?
The recording feature of this product is very valuable for our testing purposes.
What needs improvement?
We would like to see improved integration with various reporting tools; this would make our testing data more complete.
For how long have I used the solution?
We have been working with this solution for six months.
What do I think about the stability of the solution?
We have found the solution to be stable during our trials.
What do I think about the scalability of the solution?
The solution is easily scalable in our experience.
How are customer service and support?
We have found the technical support for this product to be very good, and knowledgeable.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup of this solution was very simple for a simple web application, and deployment only took 20 minutes. However, for multiple applications, the lack of integration makes implementation a longer process.
What other advice do I have?
We would recommend this product for a standalone web application use case, but we would suggest that any business using multiple web applications, should try the solution beforehand using the open-source version that is available.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Programmer Analyst at a computer software company with 1,001-5,000 employees
Easy to use, runs Selenium scripts, and the element capture is helpful
Pros and Cons
- "It is easy for a non-technical person to use and adopt."
- "It is difficult to identify elements on websites that use Angular or ReactJS because they don't have an option to view source code."
What is our primary use case?
We are using Katalon Studio for test automation. There are multiple use cases including creating Selenium scripts to help guarantee RPA frameworks.
What is most valuable?
The most valuable feature is the Element capture. It is capable of scanning the application, recording, and capturing the elements.
You can develop a Selenium script and execute it in Katalon Studio.
There are multiple ways that you can guarantee the functionality of RPA frameworks.
Katalon makes it easy for the automation engineer to create automation scripts.
There are lots of script creation options including for the desktop and the API.
It is easy for a non-technical person to use and adopt.
What needs improvement?
It is difficult to identify elements on websites that use Angular or ReactJS because they don't have an option to view source code.
There is no centralized repository for documentation, which is something that would assist users.
For how long have I used the solution?
I have been using Katalon Studio for about a year and a half.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
Katalon Studio is scalable because of the cost, and that you can execute Selenium scripts.
We have three people in our team who use it.
How are customer service and technical support?
My opinion of the technical support is that it is average. I am satisfied with it.
What's my experience with pricing, setup cost, and licensing?
Katalon Studio is a free tool.
What other advice do I have?
Overall, it is a good tool in the market for test automation.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Test Lead at Larsen & Toubro Infotech Ltd.
Object Spy makes it easy to find an element on the web page
Pros and Cons
- "We are now performing automated testing in 15 minutes, which were previously taking a long time when doing it manually."
- "I personally like the 'Object Spy' feature of this tool. It makes it easy to find an element on the web page."
- "It should start working on Silverlight automation."
What is our primary use case?
We have used this tool to automate the regression test suite for our testing environment. In the coming future, we are willing to do the same in staging and production environments.
How has it helped my organization?
It definitely improved the organization in terms of time. We are now performing automated testing in 15 minutes, which were previously taking a long time when doing it manually.
What is most valuable?
We liked the built-in framework.
Also, I personally like the 'Object Spy' feature of this tool. It makes it easy to find an element on the web page.
What needs improvement?
Katalon Studio should improve on its supported platforms. It should start working on Silverlight automation as well.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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