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reviewer1258533 - PeerSpot reviewer
Test Lead at a financial services firm with 1,001-5,000 employees
Real User
Good end-to-end UA, Web,API, and mobile app testing capability
Pros and Cons
  • "The basic framework and project organization is very good."
  • "We have had some issues when it comes to stability, which is something that needs to be improved."

What is our primary use case?

We primarily use this solution for user acceptance testing, web testing, regression testing, and mobile app testing.

What is most valuable?

The most valuable feature is the capability of doing end-to-end testing for both web and mobile apps.

The basic framework and project organization is very good.

Data design testing capabilities are useful.

What needs improvement?

The maintenance of the tools can be improved.

We have had some issues when it comes to stability i.e when project has lot of items in workspace, which is something that needs to be improved.

For how long have I used the solution?

I have been using Katalon Studio for just under two years.

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What do I think about the stability of the solution?

At times, Katalon is a little bit non-stable i.e When a project has lot of items in workspace, it takes a while to save . We have had a couple of issues related to instability for more complex models, but we are hoping that it will get better. Because of these issues, we are not able to integrate this solution into our platform.

What do I think about the scalability of the solution?

The scalability is okay for our immediate purposes. We have a maximum of ten users who are all test engineers.

How are customer service and support?

We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we asked them through the web community forums, and some of them were answered.

It was a difficult problem so that may be why not all of our questions were answered. Also, you don't always get reliable answers from the community. For example, we followed some free advice to help with the implementation and it was not good for that purpose.

Which solution did I use previously and why did I switch?

Prior to Katalon Studio, we were using UFT for our testing. We switched because Katalon is free and doesn't cost any money. It works in the meantime, and they have the capabilities that we need. The cost was definitely a factor.

How was the initial setup?

The initial setup is really simple, which is one of the good things about this product.

It was really easy to implement and use. I look for information online from Katalon before we started our testing.

What about the implementation team?

We completed the implementation using our in-house team.

It takes two or three people to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

There is a free version of the tool to use and support is available through the community forums, but there is a licensed version as well.

Which other solutions did I evaluate?

We did not evaluate other options. We needed certain capabilities and we found Katalon to be acceptable.

What other advice do I have?

It is a good product. I would recommend it because they are promoting that they will update it for free, for life. We have had issues with stability but it might be better with the licensed version.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Business Analyst at a consultancy with 10,001+ employees
Real User
Top 20
User-friendly, easy to learn and use, a good regression test suite and good reporting
Pros and Cons
  • "This solution is very user-friendly to learn and implement, and less technical knowledge is required to handle automation."
  • "My recently-updated Katalon studio version hangs a lot and is not a stable version."

What is our primary use case?

I am automating my current project with web application manual testing.

It's a requirement gathering application and has lots of workflows for the user.

How has it helped my organization?

Manual testing requires a lot of manual processes and time to complete the test cycle. With the help of Katalon, the process is running more smoothly and is less time-consuming.

Regression test suit saves lots of time to complete the whole testing with inbuilt reports in PDF format.

What is most valuable?

The Keyword feature is very good to use in your test cases. 

There are lots of inbuilt Keyword features already there to use, and one can write their own for use in respective test cases.

Less Java knowledge is required to write a keyword.

This solution is very user-friendly to learn and implement, and less technical knowledge is required to handle automation.

What needs improvement?

My recently-updated Katalon studio version hangs a lot and is not a stable version.

The support system should be improved in many areas such as Katalon Studio forums and the Katalon community page, where developer responses take a lot of time to reply to user questions.

Actually support response time is more than expected.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

The scalability of this solution is good.

How are customer service and technical support?

Technical support for this solution is ok, but it could be improve.

Which solution did I use previously and why did I switch?

I used Selenium, but Katalon is much more user-friendly.

How was the initial setup?

The initial setup of this solution is straightforward.

What about the implementation team?

Dont know about that

What was our ROI?

NA

What's my experience with pricing, setup cost, and licensing?

It is freeware software, so start using it.

Which other solutions did I evaluate?

I did not evaluate other options.

What other advice do I have?

Great tool to start automation, easy to learn and doing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Katalon Studio
October 2025
Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,922 professionals have used our research since 2012.
Studiant at Edifixio
Real User
Top 20
A free tool with good functionality and reporting features
Pros and Cons
  • "The functionality of the data is very good. You can upload and disperse data using the solution."
  • "Katalon doesn't support testing of hybrid applications. It's a limitation."

What is most valuable?

The functionality of the data is very good. You can upload and disperse data using the solution. The reporting is excellent as well.

What needs improvement?

The browsing is messy. The solution tends to rush the tests on multiple processes. That doesn't work in most cases. They need to write a different script for the same test case on the cloud and another script to run the test on Firefox, for example.

Also, in terms of reporting, in the documentation, it's mentioned that Katalon takes screenshots if the test case fails. But not on all test cases. I need to take screenshots manually.

Often, running parallel test cases at the same time doesn't work. If it launches the first test case and it tries to launch the second test case at the same time, for example, the first test case will finish but the second will not stop. A lot of people are talking about this issue on the forums.

The application is prone to freezing when it loads.

Katalon doesn't support testing of hybrid applications. It's a limitation.

For how long have I used the solution?

I've been using the solution for one month.

What do I think about the stability of the solution?

In general, the solution is stable.

What do I think about the scalability of the solution?

For one machine it's good and easy to use. With this solution, you want to limit yourself to small tests.

How are customer service and technical support?

Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never used the ticket support system, although they do have one. I've mostly relied on the community to source answers.

Which solution did I use previously and why did I switch?

We previously used Selenium HQ.

How was the initial setup?

The initial setup was a local setup; I simply downloaded it from the website.

What about the implementation team?

I implemented the solution myself.

What's my experience with pricing, setup cost, and licensing?

The tool is free to use.

What other advice do I have?

We are using the cloud deployment model.

I would recommend the tool. For a free solution, it's very good.

I would rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer782295 - PeerSpot reviewer
Senior Test Engineer at a tech services company with 51-200 employees
Real User
Provides cost-effective functional testing for web-based GUIs
Pros and Cons
  • "We can write code in Java and it is easy to link to other JARs that we find on the internet, which is very handy."
  • "The Object Spy is rather frustrating to work with, so I tend not to use it."

What is our primary use case?

We use this solution for functional testing on some backends, APIs, the ServiceNow GUI, and other web GUIs. 

We have it running on a few machines, in-house. Each developer downloads it to their machine, and we also have it running on a test server. 

What is most valuable?

This solution is written in Groovy, which means that we can write Groovy scripts that work with it. We can write code in Java and it is easy to link to other JARs that we find on the internet, which is very handy.

From a user's perspective, this solution is better than Micro Focus UFT.

The documentation for this solution could be improved. However, it is a freeware, and the documentation is still better than that of UFT.

What needs improvement?

At the moment, this solution only works for web-based products. It's sort of like a Selenium wrapper, which is quite well done.

The Object Spy is rather frustrating to work with, so I tend not to use it. Instead, I just go and look at the objects in the HTML code, in Chrome for example. A more user-friendly Object Spy would be an improvement.

I would like to see the extension to other GUIs such as Windows and SAP.

For how long have I used the solution?

We have been using this solution for less than six months.

What do I think about the stability of the solution?

The stability of this solution is good and improving.

What do I think about the scalability of the solution?

This product is installed on your own client, and it runs fine there. Scalability is not really an issue. There are two of us using this solution at the moment, and we plan on maybe going up to three or four. There is only a certain amount of testing and automation required for our project.

How are customer service and technical support?

Technical support for this solution is mainly through forums, and the forums are quite good. 

Which solution did I use previously and why did I switch?

We are trying to get away from Micro Focus products because they're extremely expensive. For functional testing, we're migrating to Katalon Studio, for example. 

In the organization as a whole, people are using UFT from Micro Focus, and they are paying a lot of money for it. From the perspective of the user, I would say that this solution is better than UFT, and would encourage people to migrate from UFT to Katalon.

Personally, I have also used Rational Functional Tester, Tricentis Tosca, and Ranorex.

Tosca has a very good analysis, but if you're working with complex web GUIs, such as Angular for example, then Tosca is a pain in the neck. Tosca is more for test analysis.

Ranorex is a good product and it is more flexible. I believe that it can handle Windows GUIs, which Katalon cannot do at the moment. However, Katalon is free, and they are also implementing Winium if we should have the need for Windows GUIs.

How was the initial setup?

The initial setup is straightforward. You just download a ZIP file, copy the contents of it into a directory, and you're ready to go. It is a bit like installing Eclipse. The deployment is quick.

What's my experience with pricing, setup cost, and licensing?

This product is freeware, so there is no charge for using it.

There is a paid service available that offers a cloud database where you can store your test cases, pull your test executions, get reports, etc. We're not currently using this service so I cannot comment on it.

Which other solutions did I evaluate?

I was recently tasked with looking at different testing tools, and I evaluated several including Katalon. Once I tried it, I liked it, and so far we've been happy with it.

What other advice do I have?

My advice for anybody who is considering this project to have some familiarity with Groovy and Java. If you don't like coding then it will not be the product for you. Otherwise, in our experience, it's a good product. It is well thought through and continues to improve.

This solution semi-automatically updates to the latest version, so it is always up to date.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager of Organizational Development at Banco Pichincha
Real User
Has a custom chat in the IDE, a good tutorial, and the ability to always update the solution

What is our primary use case?

I made functional scripts with Katalon Studio integrated with GitLab for another company. For now, I need to know about other tools in order to make functional tests for apps. 

How has it helped my organization?

Katalon Studio is easy to install and to learn for other technical people who work in quality assurance and don't work in developing software for a long time. In the other company, they always use Katalon to build the principal test of the business that they need to run when there are changes. 

What is most valuable?

Easy to learn, I don't need to have any expertise in software development. This tool has a custom chat in the IDE, a good tutorial, and I can always update the solution. I like to work with Gherkin language, and I think that I can have results very soon with Selenium. On the other hand, in the same framework, I can work with web applications, mobile applications or web services, and I can record a test in one browser and run it in another browser.

What needs improvement?

I would like if this tool can work without any problems for React Native.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user872649 - PeerSpot reviewer
Test Lead at Larsen & Toubro Infotech Ltd.
Real User
Object Spy makes it easy to find an element on the web page
Pros and Cons
  • "We are now performing automated testing in 15 minutes, which were previously taking a long time when doing it manually."
  • "I personally like the 'Object Spy' feature of this tool. It makes it easy to find an element on the web page."
  • "It should start working on Silverlight automation."

What is our primary use case?

We have used this tool to automate the regression test suite for our testing environment. In the coming future, we are willing to do the same in staging and production environments.

How has it helped my organization?

It definitely improved the organization in terms of time. We are now performing automated testing in 15 minutes, which were previously taking a long time when doing it manually.

What is most valuable?

We liked the built-in framework. 

Also, I personally like the 'Object Spy' feature of this tool. It makes it easy to find an element on the web page.

What needs improvement?

Katalon Studio should improve on its supported platforms. It should start working on Silverlight automation as well.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Software QA Tester / Team Lead at Brightest NV
Real User
Helps a lot with website automation
Pros and Cons
  • "The best feature is the split up between test cases and the test object. This allows us to easily change an error."
  • "Support options need improvement. It is sometimes hard to find a solution to any given problem, thus you are forced to use another solution."

What is our primary use case?

We use Katalon for automating our website. The environment that we use it in is an website build in Node.js.

How has it helped my organization?

Previously, we had no automation solution for the web. Therefore, this application has helped a lot in automating the web.

What is most valuable?

The best feature is the split up between test cases and the test object. This allows us to easily change an error.

What needs improvement?

Support options need improvement. It is sometimes hard to find a solution to any given problem, thus you are forced to use another solution.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

None whatsoever.

What do I think about the scalability of the solution?

None whatsoever.

Which solution did I use previously and why did I switch?

I did not have a previous solution.

What's my experience with pricing, setup cost, and licensing?

There is no cost for setup or licensing.

Which other solutions did I evaluate?

I did not evaluate other options.

What other advice do I have?

My advice is when you need a solution for a web automation tool, then use this one.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user824700 - PeerSpot reviewer
Référent Qualité logicielle with 10,001+ employees
Real User
It provides us daily feedback on the status of the core features of our websites
Pros and Cons
  • "It provides us daily feedback on the status (failing/working) of the core features of our websites."
  • "Video capture on failure is a must have. A picture is worth a thousand words. A video is worth a thousand pictures (literally)."
  • "Object Spy is brittle. When I try to capture objects, I have to proceed multiple times before it works."

What is our primary use case?

I use it for website end-to-end automation and continuous testing via integration on the VSTS CI pipeline. The tool is fully integrated in our tool process.

How has it helped my organization?

It provides us daily feedback on the status (failing/working) of the core features of our websites. A great tool for a non-technical tester to learn automated testing. Also, it is great for a technical tester, because it allows great customization.

What is most valuable?

Video capture on failure is a must have. A picture is worth a thousand words. A video is worth a thousand pictures (literally).

What needs improvement?

Object Spy is brittle. When I try to capture objects, I have to proceed multiple times before it works.

For how long have I used the solution?

Still implementing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.