The automation workflow is always going to be the most valuable feature. Automating processes is crucial for me, so the automation part stands out.

The most valuable features of the solution are its processing capabilities and its ability to monitor multiple different devices giving you capabilities to scale from your networks, access points, switches, files, applications, servers, fiber availability, uptime, downtime, and you can see when and not load shedding occurs, having UPS or invoice installed onto the module while giving a customer full visibility in terms of a customer dashboard and everything. Kaseya Traverse gives customers a clear view of their IT stack. From a service provider perspective, troubleshooting effectively and getting to the problem immediately rather than having customers log tickets with multiple different providers and slots to resolve their problem.

It's a simple and humble tool.

The software does what it needs to do. It has all the necessary features we utilize to support our customers. The tool has all the features we require. The remote support and data collection features are great. We can get some nice reports from the system if we know how to manipulate it. We can get inventory reports.

The solution covers all monitoring aspects and components from the network , server, and application cloud. 

Most of the features are pretty good and the solution is user friendly. 

Most which are available

In terms of most valuable features, we are happy with everything so far. Maybe in a year's time I'll have a different opinion on what can change, what can be better, but for now it's the perfect solution. It took us quite a long time to find a solution. We benchmarked it against a lot of other suppliers, as well as our current supplier, and they were more favorable with the sustainability functionality and support that they could give us.

Everything is running seamlessly on the solution, to the point where you don't see any gap.