Jira Align Reviews

My company uses the solution for processing claims, specifically motor claims.

In my company, we found the solution to have many issues regarding its ability to handle claims and other processes since the solution is not available on a single window. The solution needs to be more simplified and should have more integration capabilities.

In my company, we found that the solution has a lot of integration problems between the communication channel and other related areas, because of which we cannot find any dashboards to connect directly from our client. It is difficult to integrate Jira Align with other products. We currently use Smartflo for communication purposes offered by Tata Tele Business Services since we want to integrate it with Jira Align to get our toll-free number as 1800. We face issues because of the integration problems between Jira and Smartflo. The aforementioned areas can be considered for improvement in the solution.

In the future, Jira Align should integrate and include an Indian toll-free number in its communication channel.

I have been using Jira Align for about six months. I don't know the version of the solution I use. My team uses the solution in our organization. My company is a customer of Jira Align.

In my company, ten people use the solution.

My company has contacted the solution's technical support. My team is not updated about the current situation regarding support since our company's IT manager handles the part related to technical support. Compared to the past, the support has improved a bit.

I read the technical support team of Jira Align a five out of ten.

Neutral

The deployment phase of Jira Align wasn't difficult. Jira Align does need a third-party component, like Twilio, that doesn't work in India if I want to integrate Smartflo's phone dialer in Jira Align.

The pricing aspect of the solution falls under the higher side of the spectrum. I have been looking at solutions available at lower rates.

My company pays approximately 399 USD per month for the solution. Maintenance and support are already included in the monthly costs paid towards the solution.

I am not satisfied with Jira Align, and because of this, I am looking at other solutions, like Zoho Desk, since it offers a complete ticket management system. Zoho Desk provides a single window compared to Jira Align, so we can integrate every solution in a single window. Jira Align is a little bit complicated to handle my ground-level work since it is a project management tool and not a ticket management system. My company is specifically looking for a solution that functions as a ticket management system.

Our company is currently looking at Zoho Desk since one of our technical members can easily handle the product going to previous experience with the tool.

My company is looking for a tool with a single dashboard that allows us to integrate Smarflo's phone dialer, but Jira could not provide any API links for such an integration.

I rate the overall product a six out of ten.

In my company, the solution is used for managing our day-to-day activities like kanban and scrum.

We have a scrum team in our company. We had adapted scrum long ago. We have been an agile team for a long time now. We do have many use-case stories and backlog items. As and when we get any backlog items, we record all those things in Jira and then build a kanban board and scrum board to take care of with our daily activities.

Jira Align has been quite a helpful tool for us because, without it, we would be juggling with all our story points or our backlog items, which would be difficult to manage. We were earlier managing all those things in Excel and other document tools. With Jira Align, everything looks quite organized since it gives us one place or acts as one solution for all our admin activities. Jira Align does not just help with the admin activity. Jira Align helps with the planning and helps its users know what was completed and is still pending. We can see all the backlog items and then analyze the workflow, which is quite helpful. We do have the reporting functionality in Jira Align, allowing us to take care of all the tasks and the backlog items from Jira and then build up some dashboards and other reports for senior management.

The most valuable features of the solution are Jira Align's dashboards and its ability to build customized reports because we have multiple teams here. Multiple people work on the same big chunk of activity, usually broken down into many tasks. With Jira Align, we get to know what task is assigned to which employee while analyzing the workload and identifying what is still pending, what is in process, and what or how many tasks were completed, which is helpful for us to manage a project. To manage our day-to-day activity, dashboard and reporting features are the most helpful.

An area of room for improvement is related to Jira Align's simplicity. Someone who is new to Jira or doesn't have many years of working experience in Jira Align gets easily lost because everything looks the same in the product. The navigational and other workflow features in Jira Align aim to provide ease of use that sometimes creates difficulty for a newcomer or someone new to Jira to get to know where they are once they are in the system. In Jira Align, the navigational feature or the ability to cross over to each screen should be made more precise, and then it would be much more helpful for someone new to Jira.

I have been using Jira Align for seven years. Our organization is a customer of Jira.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution an eight out of ten.

In my workplace, we have 15 members, who are IT specialists, and mostly developers or architects working with Jira Align.

As of now, we haven't considered increasing the product's use.

I haven't had any experience with the solution's technical support since the tool was always intact and running.

I rate the initial setup a seven on a scale of one to ten, where one point is difficult, and ten is easy.

As a new user, I faced some difficulties when just starting to use Jira Align.

The deployment process takes around half a day, like four to five hours.

The installation phase was done in-house.

Two people, including the agile lead and product owner, are required for the maintenance of the solution.

I recommend Jira Align to those who do not have to handle a lot of backlog items because it gives you a one-stop solution to manage the workflow and then build insights, dashboards, or reports. Jira would be a much more enhanced option rather than using simple Excel sheets or other primary tools.

As a product, I am very much comfortable with it. My only suggestion related to its improvement would be simplifying its overall navigation.

Overall, I rate the solution a nine out of ten.

The solution helps me with real-time data visibility. 

The tool helps us to stick with the timeline and budget of our projects. It also helps me to identify dependencies and red flags and intervene wherever possible. I have found the key metrics tab also useful. 

The solution needs to improve its pricing. It also needs to provide an integrated view of how other tasks are to be tracked. It would be also useful to see the integration of Confluence, Teams, and Slack into the product. I want to be able to communicate directly with others while using the product. I am also not sure if the integration of third-party alternate workflow tools like SAP would be possible. 

I have been working with the product for two and a half years now. 

The product is stable and I would rate its stability a nine out of ten. 

I would rate the tool's scalability a nine out of ten. My company has more than 100 users for the product. 

The tool's customer support is responsive. 

Positive

The product's deployment was seamless. The tool's deployment completes within 30 minutes. We have a team of four to five people who are responsible to maintain the product. 

I would rate the product an eight out of ten. 

When we receive a new customer requirement, the sales and marketing team inputs it into Jira Align. Then, the design team creates a task in Jira Align and assigns it to various engineers, such as hardware, electronics, and software engineers. We track the progress of these tasks and regularly update their statuses in Jira Align.

This allows everyone to log in and follow up on the progress. Once the design phase is complete, we assign a plan to the production team to build the initial sample for qualifications and verification purposes.

Once we've received approval from the customer or the marketing team, we transition the status from design to production. Our production planning coordinator then utilizes Jira Align to release the work order, especially if we've received a purchase order from the customer.

From there, it's an operational process where the warehouse follows the demand, prepares the materials, and releases them to production for building the product. This represents the general progress of our workflow in Jira Align.

I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and propose solutions to increase production capacity. Upon observing the process in Jira Align, I realized we didn't need to invest heavily in expanding capacity.

Instead, we could improve by optimizing the current process, particularly focusing on reducing idle and queueing times. My proposal to the management team was to introduce a lean concept, combining similar processes and materials to reduce idle and queueing time. This approach would streamline operations and address customer concerns about turnaround time.

The most significant feature of Jira Align for our project management is its ability to track and share information with all team members. 

One feature that needs improvement is the tool's ability to change schedules automatically. Users can't simply drag and drop tasks to reschedule them without notifying the entire team. This lack of functionality can hinder project management control, as changes should be communicated transparently to all team members.

The solution cannot currently alert users when changes occur, which I believe is a function that it should provide. I hope that Jira Align will introduce AI functions to address this issue in the future. 

We hope to utilize it further to establish connections between the development, production, and sales marketing teams for better alignment. There seems to be a gap between product design and final mass-volume production, possibly due to cost constraints or missing models.

It should also improve the support. 

I have been working with the product for two years. 

I rate Jira Align's stability an eight out of ten. 

I rate the solution's scalability a six to seven out of ten. My company has 40-50 users. 

I rate the tool's deployment an eight to nine out of ten. The time it takes to deploy the solution varies depending on the project scope. Simple tasks like extracting data from Jira Align into Excel for reports can be done quickly and easily. However, deploying new processes may take a couple of weeks.

Typically, we deploy solutions with a small team of about three to five people from different functions within the company. This includes individuals from design, production, and IT who work together on the project assignment. So, not many people are required to participate in the deployment process. We have one resource to handle its maintenance. 

In our company, we've considered bringing in third parties to help with deployment but ultimately decided against it due to the associated costs. Instead, we've opted to develop solutions in-house, although it does take time to do so.

I would rate the product an eight out of ten. It's been helpful for internal process control and information sharing, particularly in data management. Every change is recorded, allowing us to track when and why changes occur. Additionally, importing and collecting data from the system is easy. 

We use Jira Align for standard agile use cases. 

The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets. 

The product needs to improve its configurations. 

I have been working with the product for a year. 

I rate Jira Align's stability a nine out of ten. 

I rate the product's scalability a ten out of ten. 

The tool's deployment is straightforward. 

Jira Align's pricing is reasonable. 

You need to start your evaluation with simple use cases. I rate the product a nine out of ten. 

We use Jira for scrum-related activity and 80 people use this solution within our company. 

In my current organization, there are limited features that we have adopted. In my previous experience, the Portfolio and Structure feature in Jira is really valuable because it assists with forecasting for projects. 

We have experienced errors with the internal server that occurs frequently. 

I have been using this solution for eight years. 

This is a stable solution. I would rate it an eight out of ten. 

In my previous organization, I contacted the Jira support team for a particular feature and they suggested that we upgrade Jira because there was a bug in that particular version. After upgrading, the issue was resolved.

Jira offers very good GUI. The solution is easy to learn and there is a lot of functionality related to boards and project management-related activities that is offered. There is also good synergy between all the Atlassian products which is why we decided to switch to Jira. 

I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on. 

I would rate this solution a nine out of ten. 

I mainly use Jira Align for planning apps in the department.

Jira Align's most valuable feature is the view of strategic control reports for high-level directors.

Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible. In the next release, I would like to see an improvement to the navigation system.

I've been using Jira Align for two to three months.

Jira Align is stable.

Jira Align is scalable.

Jira Align's technical support is good but limited - there are people in my department with more experience.

The initial setup was of medium difficulty, and I needed to find support documents to complete it.

I would give Jira Align a rating of nine out of ten.

I primarily use Jira Slight to perform agility at scale, a method where you connect businesses with operations, which helps connect the enterprise strategy to the operations. 

Jira Align's most valuable features are the roadmap, the program board, and the reports.

One area for improvement is that Jira Align's double menu and multiple menus can be difficult for new users. They could also improve their search function.

Jira Align is stable and improving all the time.

Jira Align is scalable, with special policies for licenses so you can have a lot of people using it.

Jira's technical support is really helpful, available, and quick to respond.

Positive

The initial setup can be straightforward, but it depends on the availability of Atlassian for technical support. The time required for deployment depends on the user's requirements, taking anywhere from one to six months.

Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones.

Jira Align is good for project owners and managers and Release Train Engineers because it offers them more visibility. I would recommend Jira Align for those with scale agile use cases and advise getting some training on the tool in order to get the best use from it. I would give Jira Align a rating of nine out of ten, as it's one of the best tools for scaling agile use cases.