Jira Align Reviews

We're creating a centralized place for our stakeholders and sponsors to have shared access to project details. 

My partners are normally the architects, engineers, and product owners. I work as a senior project manager and program manager. I have the scrum role added to me when we don't have any since I'm a scrum master too. I've been on the engineering side as an engineer, like onboarding and monitoring and creating all the meetings, and meeting with our customers more. I'm able to use Jira to help facilitate tasks related to various projects.

It's easy to set up.

The solution is user-friendly, and it's very easy to use once you go through the guidebook. There's lots of great documentation. 

We can integrate with other solutions, like Azure, GitHub, Slack, et cetera.

I am really focused on identity access management and getting access to the vendors. Right now, I'm setting up vendor access through Azure. You can do that or with the IAM.

Sometimes we have to create several different types of access because we have vaulted databases. We have the Unix databases, I have MySQL, and we have Mongo, where I get access to those user classes or to the databases in the host group. Those are all different access scenario forms that I submit after I do the configuration in the form with the security team. I need clarity on the IAM.

I'm not clear on PAM eighter. Is there a form that they have to submit to get access to the internal cyber-risk teams to get their access for people to be able to use the tool on the Confluence side? Do they have to send some kind of form to the operation's security or enterprise security? To be able to get the access for privileged access, do they need to be working on projects that have vaulted databases? I still need to figure out how that works. 

Other companies that are competitors of Jira and Confluence, are able to create their active directories for the vendors that don't come in internally. They only do access through the cloud and through third-party, two-factor identification. That's something I was wondering if that was already implemented in the packages, the package for Confluence. It would be nice to have that right in the solution.

I've used the solution since 2016.

The solution is stable. We use it with GitHub a lot and it works fine. 

I basically have never had to deal with support. I've only internally asked for assistance. Usually, it's the Microsoft person or whoever the administrator is. We use Slack or Microsoft Teams that are interfaced with those tools as well, and when we need help, we go through those solutions.

We have it all in a channel where we customize our teams, and then we have all the channels for whoever we need to reach out to for Atlassian. If we have Jira Confluence or Azure issues, we just reach out to the Microsoft person, one guy we all know can assist.

We were trying to use Microsoft Teams to centralize everything. However, we only track our actions and our action items, and our issues and risks.

Microsoft Teams now does have a template I create through an Excel template I upload. 

I usually managed only the Jira side, not really the Microsoft side.

It's pretty simple to set up and start using the solution.

Usually, I go in and look at the functions and options, and usually, I create my project teams more in Jira and Confluence as well. Then I start creating whatever epics I need. I start creating my boards, what we're going to create, to my backlog first and then the parent, the backlog, and the sub-criteria. I'm not really working with these tools on all my projects since not all of my customers are working with these tools.

I pay for the service every month. 

I only get billed for the services I use. I don't know what it costs internally from a corporate perspective, as it has to be used when they buy the package itself. Therefore, I don't know the cost from a corporate perspective, I only know from the way I use it. I just purchase the licensure, and then they bill me directly and invoice me monthly.

I've been getting invoices since 2016, and I started off at a higher cost, and now I find the price to be lower. 

I have it on my phone. I'm doing testing. With Jira, you get billed when you're working as a freelancer or a consultant. I get billed monthly as an invoice, so I have to go and test their new functions and features monthly. When you have the licensures, you must touch the application, the system.

If you're used to working in GitHub or when you're working with engineers, they tend to have their own version one tools. Jira is good for working well with GitHub and has been since the beginning. Jira has gone ahead and created functional user roles for each user that is going to use the tool.

Potential users should understand that they have options. 

I had someone demo everything with me back in 2016. And then, I had someone demo the updated features for Trello. They can really dig in and show you some interesting features. Learn the business side, the process side, how to use it, and what it can do, and you'll be better off when you start.

I love Jira and Atlassian products. As a matter of fact, I promote them. That said, I'm also promoting all of Azure and Microsoft and your products as well. I'm taking the training for both Atlassian and Azure for the cloud. Right now I'm doing all of the certification training right now. 

Make sure that when you're using the Jira side, that you're using Jira for the backlog and creating the product. In Jira, we create the product backlog and the backlog for prioritizing the work we're going to do. Then for the Confluence side we assign to an administrator that manages the site period, the platform's governance that provides the access to all of us. That's more the Confluence side.

I use Jira more for managing projects or creating the product charter. 

Then we implement all our artifacts and documents in a centralized place. We add our iterations. 

Everybody needs to use Jira always on their projects. I'd rate it ten out of ten.

We use Jira Align for standard agile use cases. 

The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets. 

The product needs to improve its configurations. 

I have been working with the product for a year. 

I rate Jira Align's stability a nine out of ten. 

I rate the product's scalability a ten out of ten. 

The tool's deployment is straightforward. 

Jira Align's pricing is reasonable. 

You need to start your evaluation with simple use cases. I rate the product a nine out of ten. 

We use Jira for scrum-related activity and 80 people use this solution within our company. 

In my current organization, there are limited features that we have adopted. In my previous experience, the Portfolio and Structure feature in Jira is really valuable because it assists with forecasting for projects. 

We have experienced errors with the internal server that occurs frequently. 

I have been using this solution for eight years. 

This is a stable solution. I would rate it an eight out of ten. 

In my previous organization, I contacted the Jira support team for a particular feature and they suggested that we upgrade Jira because there was a bug in that particular version. After upgrading, the issue was resolved.

Jira offers very good GUI. The solution is easy to learn and there is a lot of functionality related to boards and project management-related activities that is offered. There is also good synergy between all the Atlassian products which is why we decided to switch to Jira. 

I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on. 

I would rate this solution a nine out of ten. 

The solution can be used to track and update testing progress. We can use it for test management, creating stories, and grading test cases and plans.

I have been using the tool to write test cases, prepare test plans, and create bugs. I like the way the UI functions.

The initial setup was a little bit complex. It involved many things.

I have been using the solution for three years.

The product is quite stable.

The product is scalable. More than 100 people are using the solution in our organization.

The admin team deploys and purchases the license. We use it whenever there is an account created in our name. We simply log in with our credentials and use the tool.

The tool is moderately expensive.

I recommend the solution to others. Overall, I rate the tool an eight out of ten.

Our clients use Jira Align for new development and defect tracking.

Defect tracking and dashboards are the most valuable features of Jira Align.

Jira Align should reduce the many information fields we need to provide while closing defects.

Jira Align should improve the ease of use for developers.

I have been using Jira Align for the last five years.

Jira Align is a stable solution.

I rate Jira Align an eight out of ten for stability.

Our clients are mostly medium-sized businesses.

I rate Jira Align an eight out of ten for scalability.

I rate Jira Align an eight out of ten for the ease of its initial setup.

Initially, Jira Align's deployment takes some hours. Otherwise, it is quick to deploy. Initially, to deploy the solution, we had to check the prerequisites on the server and connectivity. Based on these factors, we can install and set it up.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate Jira Align a seven out of ten.

I suggest users go through the free training first, understand, and then start using Jira Align instead of using it right away.

Overall, I rate Jira Align an eight out of ten.

My company uses the solution for processing claims, specifically motor claims.

In my company, we found the solution to have many issues regarding its ability to handle claims and other processes since the solution is not available on a single window. The solution needs to be more simplified and should have more integration capabilities.

In my company, we found that the solution has a lot of integration problems between the communication channel and other related areas, because of which we cannot find any dashboards to connect directly from our client. It is difficult to integrate Jira Align with other products. We currently use Smartflo for communication purposes offered by Tata Tele Business Services since we want to integrate it with Jira Align to get our toll-free number as 1800. We face issues because of the integration problems between Jira and Smartflo. The aforementioned areas can be considered for improvement in the solution.

In the future, Jira Align should integrate and include an Indian toll-free number in its communication channel.

I have been using Jira Align for about six months. I don't know the version of the solution I use. My team uses the solution in our organization. My company is a customer of Jira Align.

In my company, ten people use the solution.

My company has contacted the solution's technical support. My team is not updated about the current situation regarding support since our company's IT manager handles the part related to technical support. Compared to the past, the support has improved a bit.

I read the technical support team of Jira Align a five out of ten.

Neutral

The deployment phase of Jira Align wasn't difficult. Jira Align does need a third-party component, like Twilio, that doesn't work in India if I want to integrate Smartflo's phone dialer in Jira Align.

The pricing aspect of the solution falls under the higher side of the spectrum. I have been looking at solutions available at lower rates.

My company pays approximately 399 USD per month for the solution. Maintenance and support are already included in the monthly costs paid towards the solution.

I am not satisfied with Jira Align, and because of this, I am looking at other solutions, like Zoho Desk, since it offers a complete ticket management system. Zoho Desk provides a single window compared to Jira Align, so we can integrate every solution in a single window. Jira Align is a little bit complicated to handle my ground-level work since it is a project management tool and not a ticket management system. My company is specifically looking for a solution that functions as a ticket management system.

Our company is currently looking at Zoho Desk since one of our technical members can easily handle the product going to previous experience with the tool.

My company is looking for a tool with a single dashboard that allows us to integrate Smarflo's phone dialer, but Jira could not provide any API links for such an integration.

I rate the overall product a six out of ten.

The tool helps with product planning and strategic road maps. Unfortunately, it is too wedded to the quarterly planning model of the Scaled Agile Framework. If you want to do continuous planning, or plan work that spans multiple quarters, it's extremely difficult. You must artificially split work across quarters rather than, for example, start work in the last month of a quarter and finish the same work in the next quarter.  Also, dependency management is like throwing work over the wall.

It was a huge learning curve for dozens of teams. It didn't work, and we are abandoning the solution.

The product has good visualization capabilities and helps to see the different dimensions of a plan. 

The tool's corporate pricing is expensive.

Continuous planning is non-supported. Only the quarterly "PI Planning" model is available for many of the most useful road mapping features.  

Dependency management is like throwing work over a wall from one team to another and does not help with engineering-level orchestration of work in delivery.

I have been working with Atlassian products for six years. 

The product's stability is pretty decent. There are some issues when you try to integrate with Jira and Align. The data that goes back and forth creates data management issues due to delays in synchronization.

The product is scalable. 

The support goes through corporate support hence I didn't have much interaction with the support team. 

There was a negative ROI.

I would rate the product a two out of ten. 

I mainly use Jira Align for planning apps in the department.

Jira Align's most valuable feature is the view of strategic control reports for high-level directors.

Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible. In the next release, I would like to see an improvement to the navigation system.

I've been using Jira Align for two to three months.

Jira Align is stable.

Jira Align is scalable.

Jira Align's technical support is good but limited - there are people in my department with more experience.

The initial setup was of medium difficulty, and I needed to find support documents to complete it.

I would give Jira Align a rating of nine out of ten.