We use Jira Align for standard agile use cases.
Principal Consultant at a tech services company with 11-50 employees
Eliminates the mess created by Excel with better tracking capabilities
Pros and Cons
- "The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets."
- "The product needs to improve its configurations."
What is our primary use case?
What is most valuable?
The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets.
What needs improvement?
The product needs to improve its configurations.
For how long have I used the solution?
I have been working with the product for a year.
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What do I think about the stability of the solution?
I rate Jira Align's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a ten out of ten.
How was the initial setup?
The tool's deployment is straightforward.
What's my experience with pricing, setup cost, and licensing?
Jira Align's pricing is reasonable.
What other advice do I have?
You need to start your evaluation with simple use cases. I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Product Manager at a computer software company with 51-200 employees
Great for team collaboration
Pros and Cons
- "What I like about Jira is that I can easily keep tabs on the status of different issues and what the team is working on."
- "For future releases of Jira Align, I would suggest making workflows simpler and more user-friendly."
What is our primary use case?
I use Jira as a tool to keep everything in check for our projects. It helps me track and fix any issues that pop up during development, whether it is sorting out problems with the product or organizing tasks for the team. I also use it to store and manage user stories.
How has it helped my organization?
What is most valuable?
What I like about Jira is that I can easily keep tabs on the status of different issues and what the team is working on. It helps me see if there are any bugs or tasks that need attention before we move on to the next steps. Additionally, it is great for team collaboration. We can pass things back and forth smoothly, from the technical team to testing and the project manager. This way, everyone stays in the loop, and we get a clear view of how things are progressing in the project. It has become a really valuable tool for us.
What needs improvement?
For future releases of Jira Align, I would suggest making workflows simpler and more user-friendly. It would be helpful to have improved tools for visualizing workloads and an easier way for users to collaborate with administrators to streamline complex workflows. Simplifying communication and customization, especially for managing bulk storage and intricate projects, would enhance the overall user experience.
For how long have I used the solution?
I have been using Jira Align for five years.
What do I think about the stability of the solution?
I would rate the stability of Jira Align as a nine out of ten. It is quite stable.
What do I think about the scalability of the solution?
I would rate the scalability of the solution as an eight out of ten. We have approximately 150 users at our company. If the company expands in the future, we will likely use Jira more for upcoming projects.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
For those looking to use Jira Align, my advice is to explore its intuitive user interface and ease of use. If any issues arise, don't hesitate to reach out to the admin team for solutions to enhance workflow and performance. Open communication within the company can lead to a more responsive and effective use of Jira Align for project management. Overall, I would rate it as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jira Align
December 2025
Learn what your peers think about Jira Align. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
Senior Lead Agile Coach at a educational organization with 1,001-5,000 employees
Helps with visualization, but not suitable for continuous product planning and strategic road maps
Pros and Cons
- "The product has good visualization capabilities and helps to see the different dimensions of a plan."
- "The tool's corporate pricing is expensive."
What is our primary use case?
The tool helps with product planning and strategic road maps. Unfortunately, it is too wedded to the quarterly planning model of the Scaled Agile Framework. If you want to do continuous planning, or plan work that spans multiple quarters, it's extremely difficult. You must artificially split work across quarters rather than, for example, start work in the last month of a quarter and finish the same work in the next quarter. Also, dependency management is like throwing work over the wall.
How has it helped my organization?
It was a huge learning curve for dozens of teams. It didn't work, and we are abandoning the solution.
What is most valuable?
The product has good visualization capabilities and helps to see the different dimensions of a plan.
What needs improvement?
The tool's corporate pricing is expensive.
Continuous planning is non-supported. Only the quarterly "PI Planning" model is available for many of the most useful road mapping features.
Dependency management is like throwing work over a wall from one team to another and does not help with engineering-level orchestration of work in delivery.
For how long have I used the solution?
I have been working with Atlassian products for six years.
What do I think about the stability of the solution?
The product's stability is pretty decent. There are some issues when you try to integrate with Jira and Align. The data that goes back and forth creates data management issues due to delays in synchronization.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
The support goes through corporate support hence I didn't have much interaction with the support team.
What was our ROI?
There was a negative ROI.
What other advice do I have?
I would rate the product a two out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Consultant at a consultancy with 10,001+ employees
Development cycle planning solution that integrates well with Atlassian products
Pros and Cons
- "In my previous experience, the Portfolio and Structure feature in Jira is really valuable because it assists with forecasting for projects."
- "We have experienced errors with the internal server that occurs frequently."
What is our primary use case?
We use Jira for scrum-related activity and 80 people use this solution within our company.
What is most valuable?
In my current organization, there are limited features that we have adopted. In my previous experience, the Portfolio and Structure feature in Jira is really valuable because it assists with forecasting for projects.
What needs improvement?
We have experienced errors with the internal server that occurs frequently.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
This is a stable solution. I would rate it an eight out of ten.
How are customer service and support?
In my previous organization, I contacted the Jira support team for a particular feature and they suggested that we upgrade Jira because there was a bug in that particular version. After upgrading, the issue was resolved.
Which solution did I use previously and why did I switch?
Jira offers very good GUI. The solution is easy to learn and there is a lot of functionality related to boards and project management-related activities that is offered. There is also good synergy between all the Atlassian products which is why we decided to switch to Jira.
What's my experience with pricing, setup cost, and licensing?
I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Sr. Sales Manager at a computer software company with 501-1,000 employees
An easy-to-use and user-friendly solution that gives a good return on investment
Pros and Cons
- "Jira Align is an easy-to-use and user-friendly solution."
- "The solution’s stability could be improved."
What is our primary use case?
Our use cases for Jira Align are particularly project-based. Whenever we go on a project, we utilize the solution, and at the end of the project, we drop that subscription. If needed, we go for a new subscription again.
What is most valuable?
Jira Align is an easy-to-use and user-friendly solution.
What needs improvement?
The solution’s stability could be improved.
For how long have I used the solution?
I have been using Jira Align for four years.
What do I think about the stability of the solution?
I rate Jira Align an eight out of ten for stability.
What do I think about the scalability of the solution?
More than 50 users are using Jira Align daily in our organization.
I rate Jira Align more than eight out of ten for scalability.
How are customer service and support?
I rate the solution’s technical support a seven or eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We also use Azure DevOps.
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
We implemented the solution through an in-house team, which had a couple of people.
What was our ROI?
We have seen a return on investment with Jira Align.
What's my experience with pricing, setup cost, and licensing?
Jira Align is an expensive solution.
What other advice do I have?
I am using the latest version of Jira Align. Jira Align is deployed on-cloud in our organization.
Overall, I rate Jira Align a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Member Board Of Directors at a tech services company with 51-200 employees
The solution can be used for for project management and reporting, but its user interface needs improvement
Pros and Cons
- "The most valuable features of Jira Align are its product roadmap and reporting."
- "Jira Align's user interface needs improvement because its user experience is really bad."
What is our primary use case?
We use Jira Align for project management, product planning, and reporting.
What is most valuable?
The most valuable features of Jira Align are its product roadmap and reporting.
What needs improvement?
Jira Align's user interface needs improvement because its user experience is really bad. It takes around a week to onboard any team member in Jira Align because it has a lot of nuances. The materials used to go through the Jira Align tool are time-consuming and academic. I have used Jira Align for eight years, but I had to keep doing many things with Jira for at least three months to understand everything.
Jira Align doesn't recommend anything. Jira Align should improve its AI offerings because it currently has zero AI. The solution's release notes, user stories, and templates are far more boring.
For how long have I used the solution?
I have been using Jira Align for eight years.
How are customer service and support?
Jira Align's technical support is very bad. It takes around three days for the technical support team to even reply to a customer on how to resolve some issues.
What's my experience with pricing, setup cost, and licensing?
Jira Align is an expensive solution.
What other advice do I have?
Jira Align is deployed on-cloud in our organization.
Overall, I rate Jira Align six and a half or seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior QA Engineer at a computer software company with 201-500 employees
A stable and scalable product that has a good UI and enables users to track and update testing progress
Pros and Cons
- "I like the way the UI functions."
- "The initial setup was a little bit complex."
What is our primary use case?
The solution can be used to track and update testing progress. We can use it for test management, creating stories, and grading test cases and plans.
What is most valuable?
I have been using the tool to write test cases, prepare test plans, and create bugs. I like the way the UI functions.
What needs improvement?
The initial setup was a little bit complex. It involved many things.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The product is quite stable.
What do I think about the scalability of the solution?
The product is scalable. More than 100 people are using the solution in our organization.
How was the initial setup?
The admin team deploys and purchases the license. We use it whenever there is an account created in our name. We simply log in with our credentials and use the tool.
What's my experience with pricing, setup cost, and licensing?
The tool is moderately expensive.
What other advice do I have?
I recommend the solution to others. Overall, I rate the tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Project Manager at a computer software company with 11-50 employees
A stable solution that can be used for defect tracking and new development
Pros and Cons
- "Defect tracking and dashboards are the most valuable features of Jira Align."
- "Jira Align should reduce the many information fields we need to provide while closing defects."
What is our primary use case?
Our clients use Jira Align for new development and defect tracking.
What is most valuable?
Defect tracking and dashboards are the most valuable features of Jira Align.
What needs improvement?
Jira Align should reduce the many information fields we need to provide while closing defects.
Jira Align should improve the ease of use for developers.
For how long have I used the solution?
I have been using Jira Align for the last five years.
What do I think about the stability of the solution?
Jira Align is a stable solution.
I rate Jira Align an eight out of ten for stability.
What do I think about the scalability of the solution?
Our clients are mostly medium-sized businesses.
I rate Jira Align an eight out of ten for scalability.
How was the initial setup?
I rate Jira Align an eight out of ten for the ease of its initial setup.
What about the implementation team?
Initially, Jira Align's deployment takes some hours. Otherwise, it is quick to deploy. Initially, to deploy the solution, we had to check the prerequisites on the server and connectivity. Based on these factors, we can install and set it up.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is cheap, and ten is expensive, I rate Jira Align a seven out of ten.
What other advice do I have?
I suggest users go through the free training first, understand, and then start using Jira Align instead of using it right away.
Overall, I rate Jira Align an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: December 2025
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