Jira Align Reviews

I primarily use Jira Slight to perform agility at scale, a method where you connect businesses with operations, which helps connect the enterprise strategy to the operations. 

Jira Align's most valuable features are the roadmap, the program board, and the reports.

One area for improvement is that Jira Align's double menu and multiple menus can be difficult for new users. They could also improve their search function.

Jira Align is stable and improving all the time.

Jira Align is scalable, with special policies for licenses so you can have a lot of people using it.

Jira's technical support is really helpful, available, and quick to respond.

The initial setup can be straightforward, but it depends on the availability of Atlassian for technical support. The time required for deployment depends on the user's requirements, taking anywhere from one to six months.

Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones.

Jira Align is good for project owners and managers and Release Train Engineers because it offers them more visibility. I would recommend Jira Align for those with scale agile use cases and advise getting some training on the tool in order to get the best use from it. I would give Jira Align a rating of nine out of ten, as it's one of the best tools for scaling agile use cases.

I'm a Jira application architect, and I support a major client. They use Jira Align to connect the business strategy to the work that's being done by the delivery teams. I adapt and implement the tool that supports their business processes. Sometimes I'm a release train engineer where I plan the work that's being done by multiple teams.

Being able to do PI planning, using the program levels is most valuable. I find that the program-level reporting is most useful.

However, I believe that each user would answer the question differently as it's a complex software used by many users. 

I would like to see Jira Align merge and integrate better with Jira as a whole. A lot of the time, the data from Jira won't map very well into Jira Align.

This tool is very stable.

This tool is very scalable. 

We have 5,000 people using this tool.

We pay a lot of money for them to provide support. I would rate their support a five on a scale from one to five.

Positive

The implementation is a little complex and took six months.

I deployed it onto a machine and installed it. The installation doesn't take too long because it is hosted by the vendor. However, the configuration of the tool does take a long time. I've been working on it for two years and I'm not done yet because more and more portfolios and teams are onboarding. 

This product is expensive.

Your business will need to understand the transformation as they are transforming into an agile business. Once you know that the transformation training is on track, then you can use this tool. If it is not on track, then the tool is not going to provide any real help. It is important to understand how you will adopt this tool.

I would rate Jira Align an eight out of ten. It is a pretty effective and powerful tool, but you will need to know what you're doing and the implementation to support your business is challenging. Part of the challenge comes from the fact that businesses are risk overt. People are afraid of failure and tend not to change, but if they are looking for a new tool I would suggest Jira Align, as it is very effective and helpful.

The epic linking part is the most valuable aspect of the solution. Of course, the story point where we give and it really gets displayed in the scrum board. It helps us a lot.

The reporting structure is great. It has a good burndown chart. Those are really good.

It's quite straightforward to set up. It's very user-friendly.

Support responds very quickly.

I remember in my previous engagement, there was a plugin we enabled to add features. One is the epic, and then comes the feature, and then comes the user story. If you go with the standard version, you have an epic and try to do a user story. I also remember we used the feature using a plugin in the previous project. If that can be made available not as a plugin but as a standard way of doing things. That feature kind of category is missing.

What happens with the plugins, is that not every customer will agree to install a plugin. Some are paid and they come back asking, "Why do you need this plugin? You have to pay an extra cost." Rather, if you make it as a built-in functionality, it would be better. It should be part of the standard solution, not as a plugin.

There is some capacity planning kind of a feature out there. I tried to use it, however, it was really not clear how to use it, how it gets reflected and all. It would be helpful if they had something for capacity planning that was simpler to understand. 

I've used the solution for six or seven years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

If there is any scale from one to five, it's really good. I would give it five out of five.

The entire team uses the Jira board. The scrum master or the project manager is given additional privileges to configure the swimlane, configure the team, and all those things. 

We are given an email ID. I'm not a Jira admin, however, I am an owner of a few projects within the Jira in the customer instance. However, whenever there is an issue, we do send out an email. Ultimately, internally, it is aligned to one of the Atlassian support people. I have hardly seen them taking more than an hour or two to get back to us. 

Recently, we had an instance where the Jira was completely down, and we were worried about all the stand-up calls, how to run, them, et cetera. However, within an hour, it was all back up and running again. The support is good. they are very quick.

The initial setup is easy to set up. It's not complex or difficult. 

There is not too much maintenance needed.

The deployment is completely outside of Jira, except for putting it up for tracking purposes. No integration is done from Jira itself to handle any deployment activities.

I don't have visibility of the cost.

We have our own instance of Jira. That is not used for any customer project. It's more for our internal. When I work for a customer, the customer has their own instance and there is a license and we use their Jira. We don't expose our internal Jira instance to any of them unless they want to pay for a license and set up their board, which no customer would do.

We have a licensed version. It's the latest version, definitely. However, I haven't really checked it and therefore don't know the exact version number. On the customer sites, I don't have any information as to what version they use. 

I'd rate the solution eight out of ten.

I primarily use Jira Align for agile.

The framework could be better.

I've had no issues with Align's stability.

The license for Jira Align is priced fairly.

I would rate this solution nine out of ten.

We use Jira Align for service desk and backlog project management.

The product provides better logging and reporting, particularly for tracking changes and incidents. Service desk management has a straightforward process for handling incidents and problems. However, a notable challenge lies in managing multiple projects created by numerous stakeholders, which can lead to a lack of control and understanding of project purposes.

The product's most valuable feature is CMDB for services desk management and backlog projects.

Jira Align's cost needs improvement.

We have been using Jira Align for three years.

I rate the platform's stability a nine out of ten.

We are working on making the scalability more user-friendly for non-technical people. It is challenging for business users and requires some training. There could be specific documentation for stakeholders to understand the process.

We take help from a certified third party for technical support services. It needs improvement. They could provide a better contract agreement.

We take the assistance of a third-party partner to ensure proper support and project configuration. My role involves scrutinizing the impact of proposed changes or tools on our processes and workflows. I have to ensure that it aligns with organizational requirements.

We are getting help from a consultant and using in-house resources for implementation.

We can purchase the platform's yearly or quarterly subscription, depending on licensing packages. We have to utilize many add-on functionalities only available in the box. At the same time, most of the add-ons are free. We have to incur the cost of a few.

The platform's most valuable features for aligning teams with business objectives include its capacity to offer clarity on implementing ITIL methodology within the organizational framework.

We are planning to transition to Jira Cloud for better reporting. We are currently using the data center version with the eazyBI plugin, which has proven fairly usable, particularly in addressing reporting needs.

I recommend it for a development team. It is an efficient ITSM tool.

I rate it a seven out of ten.

We use Jira Align for standard agile use cases. 

The tool helps us with better tracking across various departments. Jira Align is highly valuable for organizations due to its flexibility. With my experience as an administrator, I can attest that it can be tailored to meet the diverse needs of any organization. It helps to eliminate the mess created by Excel spreadsheets. 

The product needs to improve its configurations. 

I have been working with the product for a year. 

I rate Jira Align's stability a nine out of ten. 

I rate the product's scalability a ten out of ten. 

The tool's deployment is straightforward. 

Jira Align's pricing is reasonable. 

You need to start your evaluation with simple use cases. I rate the product a nine out of ten. 

We use Jira for scrum-related activity and 80 people use this solution within our company. 

In my current organization, there are limited features that we have adopted. In my previous experience, the Portfolio and Structure feature in Jira is really valuable because it assists with forecasting for projects. 

We have experienced errors with the internal server that occurs frequently. 

I have been using this solution for eight years. 

This is a stable solution. I would rate it an eight out of ten. 

In my previous organization, I contacted the Jira support team for a particular feature and they suggested that we upgrade Jira because there was a bug in that particular version. After upgrading, the issue was resolved.

Jira offers very good GUI. The solution is easy to learn and there is a lot of functionality related to boards and project management-related activities that is offered. There is also good synergy between all the Atlassian products which is why we decided to switch to Jira. 

I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on. 

I would rate this solution a nine out of ten. 

The most valuable feature of Jira Align is the overall team vision.

Jira Align can improve the visibility of executive teams.

I have been using Jira Align for approximately one year.

Jira Align is highly stable because it is on the cloud.

The scalability of Jira Align is very good.

I have used technical support many times.

I would rate the support from Jira Align a four out of five.

Jira Align is very complex software. It's necessary that the customer have a good experience and understanding of Agile to be able to implement and scale it.

I rate the initial setup difficulty of Jira Align a two out of five.

I have had to have advisors in the executive teams to maintain the activity in the solution. We have five people that maintain the software.

My advice to others wanting to implement the solution is to have a lot of Agile experience.

I rate Jira Align an eight out of ten.