Intercept X Endpoint Reviews

We have deployed Sophos Intercept X in our environment, both on desktop as well as server environments. We have set up policies in Sophos. For example, there is a web console that can allow or block websites, and you choose what peripheral control you want your desktop environment to connect to. 

We use threat protection and we configure the settings to what we want to enable or disable on a particular device. If a device had a threat on it we can disable the device. 

The application control allows us to limit the application that users can install on their devices.

The most valuable feature is the CryptoGuard in Sophos. In a case of a ransomware attack, this feature comes into action to protect us. Additionally, the under interface, customization, and integration are very good.

I have been using this solution within the past 12 months.

The solution is stable.

The solution is scalable.

We have approximately 450 users in my organization.

The technical support is good.

You are able to purchase more licenses for the number of devices or servers that you require.

There are many other features available but our license does not include them, such as XDR, which is endpoint detection and response. We have not explored the new features as of yet but plan to in the coming future.

I rate Sophos Intercept X a nine out of ten.

We mainly use it on our endpoints. We use it for Windows machines and laptops. They have a server version for the servers.

I like the way it goes beyond the office space. Being a cloud-based solution makes it very easy to manage your endpoints within the office. In this time of COVID, you can also very effectively manage people who are working from home.

I have not done it, but integrating it with authenticating the users on the Windows system looks a bit complicated to me. It could be because I don't understand it.

Its installation takes a bit longer for each of the vendors. I don't know whether it is because of the internet connection. I don't know if it is just for me or it is the same for every other user.

I have been using this solution for two years.

It is very stable.

It is very scalable. There are around 120 users and devices. 

I have never contacted them about this new product. I used to contact them before, and I don't have issues with their technical support. They respond, and their response is good.

We were previously using Sophos Central. It was on-premises, so we migrated from that solution to this solution. It is pretty much the same thing that we were doing before, but now it is cloud-based.

A new device installation is very easy. During installation, when you download the installation file from the web, the registration works so well, but the installation takes a bit longer for each of the vendors. I don't know whether it is because of the internet connection. It looks like it is the web installer that takes longer. I don't know if others have experienced the same issue. 

We also had a few challenges during migration. Because we were doing a migration of the site, we wanted just to maintain what we were doing before. 

We did it ourselves. I'm part of a larger group, and my colleagues had done its implementation.

We have bought a three-year license.

I would very much recommend this solution. I would rate Sophos Intercept X a nine out of 10. 

I have found the most valuable feature to be the EDR.

The solution is heavy in the usage of resources, you can notice the performance decrease. This should prove in the future.

I have been using this solution for approximately five years.

I have found the solution to be stable.

The solution is scalable. We have multiple clients and have approximately 1,000 users using the solution.

We have not had a good experience with technical support. The quality of support we received was not what someone would expect from a leading solution provider.

We have used McAfee and Trend Micro previously. The customer's environment would determine what is the best option that we would recommend. For example, if the customer has a Sophos firewall and other Sophos products, then it would be better to go with Sophos Intercept X.

The price of this solution is a little high compared to competitors because they do not have a proper pricing structure.

I rate Sophos Intercept X an eight out of ten.

We use this solution to protect all of our computers against viruses — malware in general.

It does its job — it protects us from viruses. We don't really interact with it very much. 

It has a performance hit on a local laptop. There's an agent installed and we are bothered a lot by it because it seems to be using a lot of computer resources.

We're interested in some behavioral analysis regarding activities on all of our networks so that we can anticipate intrusions and problems before they occur. My understanding is that Sophos doesn't provide such a facility. Darktrace seems to offer an artificial intelligence solution along these lines. 

I have been using Sophos Intercept X for roughly two to three years. 

This solution seems very stable. We just installed it and forget about it.

On the rare occasion that we've asked for help, the IT support company has delivered. 

We have a company that provides IT support for us. They recommended it and they set it up. All we had to do was install the agent on each laptop, which was a pretty easy thing to do.

The price of this solution is reasonable. 

Overall, on a scale from one to ten, I would give this solution a rating of eight.

I would recommend this solution; it does its job as far as I'm aware. I can't tell you if it's better or worse than other software packages for security. It's the one suggested by our IT services provider. It seems to do the job. We're a bit bothered about the performance hit on the laptops, but other than that, it seems fine.

We are not only using Sophos Endpoint with this solution, we are also using Sophos Email Security and firewall. It is a completely synchronized security package.

The solution is overall quite good, the services are performing well. It is very good for those who are using standard PC configurations. It does not block their system up by taking up a lot of resources. 

This solution is not in the high ratings on many of the top review sites. This solution has to be near the top for me to continue using it. I do not think a lot of companies know about this solution, it could be a lack of marketing that is the reason why it is not at the top.

I have been using the solution for two years.

The solution is very good for small-sized businesses.

The technical support sometimes is a bit delayed, but sometimes they are responding very fast. Overall they are good but could improve on the times they are having delays.

Previously we used McAfee for our endpoint protection for our company. It was very problematic, it was using up a lot of resources and delaying the work of users. Users were not able to do multitasking in the system. It is blocking all access to our server at the time of scanning. We decided to move to some other good antivirus. After analyzing the market, we found Sophos. Sophos is best for the standard configuration PC.

Due to some circumstances, we are going to switch from this solution to Symantec. Additionally, we have evaluated Kaspersky before choosing Symantec as the replacement for this solution. Kaspersky has had a very good rating amongst review sites along with Symantec.

I rate Sophos Intercept X a nine out of ten.

My client is a BPO with three branches. One branch is in the US, and two branches are in India. We are using Sophos for the best connectivity. We are using Sophos for endpoint, DLP, and encryption. We are also using it for content filtering and managing security policies. Currently, we are using its latest version.

It is stable and has a good price. I find it very good.

They need to focus on their SLA or technical support. They also need to focus on their UI.

They should also improve their content filtering tool and update it so that correct categories are there. Sometimes, when I want to block an online gaming website, it is not shown under the correct category. It is shown under another category. They need to review their content filtering tool on a bi-weekly or monthly basis and update the sites and categories. This will be really helpful for them.

I have been using this solution for two to three years.

I am happy with its stability.

I have not scaled it. Currently, I have only one client who is using it.

They need to work on their SLA or technical support. Their technical support is not as good as Cisco's support. 

They get back in one or two hours, which is not good enough for a security or firewall solution. This is because an organization's security and all the outgoing and incoming traffic depends on the firewall. When they take one hour and two hours to provide the support, an organization is in danger during that whole duration. There are many threats on the internet, and they need only five minutes to hack.

We also work with Fortinet, Palo Alto, and Check Point solutions. If a client has Check Point, we work with that. Similarly, if a client has Sophos, we work with Sophos. We have knowledge of different end products. As compared to Cisco ASA, Sophos is good. However, Palo Alto and Check Point are better than Sophos.

If you have more than five years of experience in network security or network administration, it is easy, but if you are a fresher, it is very difficult.

In terms of duration, it takes two days for it to be completely functional in production. Just connecting it doesn't take more than three to four hours.

Price-wise, it is good. Currently, we have a three-year plan.

I would definitely recommend this solution. I find it very good. If you have an experienced engineer with more than five years of experience, you can easily maintain a Sophos solution. An experienced engineer would not require any support and will be capable of handling it. However, if you have someone with two or three years of experience, it will be difficult to handle all the features.

I would rate Sophos Intercept X an eight out of ten.

We have split our operations into work at home and on-premise. We have over 2,000 or 3,000 work-at-home agents. Some of them do not connect to us via a virtual private network. They connect directly to our CRM clients. In order for us to ensure that we have visibility and to be able to protect our PCs, we are using Sophos Intercept X via the cloud.

We have been a client of Sophos for close to nine or ten years, and we have not been compromised with ransomware or anything like that during this period. The whole Sophos solution set has been very useful.

There are additional security features in Sophos Intercept X as well as proxy rules and settings that help us in minimizing the sites that our agents can go to, even after their work hours. 

We had some initial problems with our deployment, and they were more around uninstalling Sophos Basic and installing Sophos Intercept X. We had some challenges with some of the uninstallation scripts. They can improve the deployment of Sophos Intercept X when there is already an existing Sophos version. They can also provide more information in the form of best practices and lessons learned from previous findings. A knowledge base with this type of information would be helpful.

We've been a Sophos client for close to nine or ten years. We started using Sophos Intercept X last year.

After everything is deployed, I've not heard anything negative from my team. It seems stable. 

Given that it is a cloud implementation, Intercept X is very scalable.

We have about 6,000 or 7,000 users. The majority of them are customer service agents. We are using both Sophos Basic and Intercept X, and our plan is to migrate the rest of the nodes to Sophos Intercept X. However, our migration plan might change because we are getting a requirement for Cynet from our clients who use Cynet. They are about 4,000 in number. 

We are rather satisfied. It has not gone to that level where I have to escalate to Sophos Philippines for support. The only pain point that we had was related to the installation and deployment, given that we had to deploy outside of our network.

We had some initial problems with our deployment, and it was more around uninstalling Sophos Basic and installing Sophos Intercept X. 

Its setup was rather complex because we support different clients, and the configuration of the PCs of each client is different. If every PC is the same, the initial setup might be straightforward, but we support over 30 different campaigns, which makes it challenging. We were able to deploy it for 2,000 or 3,000 agents, but it was not as seamless as we wanted it to be. It ended up taking four or five months.

We had Sophos Philippines and a local partner of theirs to assist us in this whole process. Overall, the experience was positive, but it could have been better. We could have received some more assistance from Sophos, either Sophos Philippines or Sophos headquarters, in terms of script development. Some of the issues were resolved by my own engineers by tweaking some scripts.

I am not sure about the cost. I would guess it to be between $50 to $60 per license. This would be the cost of the overall subscription. There is no additional fee.

At this point, we are kind of positive about Sophos Intercept X. Our overall experience, after the deployment challenges, has been rather good.

I would rate Sophos Intercept X an eight out of ten.

We use it for all of its features, with the exception of mobile device management. We use it for DLP, malware protection, some forms of asset tracking, application blocking, and so forth.

It is deployed on-premises and on the cloud. We are using its latest version.

Malware protection and application blocking are absolutely great. The DLP and malware features are very helpful.

It is also very user-friendly, reliable, and scalable. It is easy to set up. We are also happy with its price and support.

Mobile device management is a challenging area, and it can be improved. Some areas in the DLP solution can also be improved. It has the DLP capability, but it is not an all-out DLP program. I would like to see them improve the DLP solution in terms of reporting and possibly network monitoring. Currently, they only do the reporting parts of it.

I have been using this solution for close to two years.

It is a very reliable solution.

It is very easily scalable. We have scaled it, and we had very minor problems in expanding it across the organizations and new acquisitions.

They provide a great response. They are available through email and phone calls. After you create a ticket, they will respond within 24 hours.

We've only used Symantec. Symantec is nowhere near this solution.

The initial setup was straightforward.

Our team did the deployment. We got the training from them, and we did the deployment ourselves.

Compared to other solutions, such as CrowdStrike, we are most certainly happy with its pricing. We did a three year-business deal.

I most certainly would recommend this solution. One of the recommendations would be to make sure that you have a plan and a dedicated team to be able to manage all of the functions that are in the Sophos solution.

I would rate Sophos Intercept X an eight out of ten.