Intercept X Endpoint Reviews

We primarily use the solution for security. We protect the computer network from threats as some users had some kinds of malicious threats. We have some policies for web control. and have used this solution to find some unwanted traffic and some unwanted site access by some users. 

The server protection has been great. That's been the best thing for us.

The reporting has been very useful.

 We have found that the EDR functionality has been very good.

The setup process has been very simple. 

The solution has been very stable so far.

You can scale the solution if you need to, and it is an easy process.

We have found the pricing to be reasonable.

We would like the solution to be more complete so that we don't have to involve so many third parties.

We would like more application control in order to be able to schedule times and access. For example, we'd like to set it so that certain documents can only be accessed between 8 AM and 4 PM.

We did a POC with the solution that lasted six months. It's been in the production environment for three months. Therefore, for almost nine months we have been running on Sophos.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have about 450 devices on this solution.

Currently, we have 3 administrators. There are only 2 super admins and 2 other users for the control panels, et cetera.

We use this solution on a daily basis.

The product is scalable. After we purchased only one user license, we decided to do an installed service also. It's a one or two-minute process in order to provide a temporary license for 1 month and, after that, we hope to stay covered. Therefore, we do have plans to increase usage.

Technical support has been good. During the installation process, we had the principal change, and it didn't affect the process. They have been very helpful so far. We have no complaints. 

We did use Kaspersky.

There were ultimately some issues with the Kaspersky team in Sri Lanka and with the principal in Kenya. We didn't have support from the principal. We had issues for two or three years. We ended up having to change the product and we were with Kaspersky for maybe 8 years.

The initial setup is not difficult to manage. It's very easy and very straightforward. 

With six people we were able to complete the setup.

So far, the maintenance has been little to now. The deployment that is connected to the internet automatically updates, and sort of maintains itself.

We did have some external help for the implementation process. 

The pricing is good.

For testing purposes, we did try a variety of solutions. This product, however, was simple, the cloud was good, and the pricing was reasonable. 

We are using the latest version of the solution.

We are using the cloud version of Sophos, however, there are some computers that are not connected to the internet, so we have to install something locally on-site as well. We are half on-premise and half in the cloud.

I would recommend the solution to other companies.

We've been satisfied with its capabilities. I would rate it at a nine out of ten.

We mainly use it on our endpoints. We use it for Windows machines and laptops. They have a server version for the servers.

I like the way it goes beyond the office space. Being a cloud-based solution makes it very easy to manage your endpoints within the office. In this time of COVID, you can also very effectively manage people who are working from home.

I have not done it, but integrating it with authenticating the users on the Windows system looks a bit complicated to me. It could be because I don't understand it.

Its installation takes a bit longer for each of the vendors. I don't know whether it is because of the internet connection. I don't know if it is just for me or it is the same for every other user.

I have been using this solution for two years.

It is very stable.

It is very scalable. There are around 120 users and devices. 

I have never contacted them about this new product. I used to contact them before, and I don't have issues with their technical support. They respond, and their response is good.

We were previously using Sophos Central. It was on-premises, so we migrated from that solution to this solution. It is pretty much the same thing that we were doing before, but now it is cloud-based.

A new device installation is very easy. During installation, when you download the installation file from the web, the registration works so well, but the installation takes a bit longer for each of the vendors. I don't know whether it is because of the internet connection. It looks like it is the web installer that takes longer. I don't know if others have experienced the same issue. 

We also had a few challenges during migration. Because we were doing a migration of the site, we wanted just to maintain what we were doing before. 

We did it ourselves. I'm part of a larger group, and my colleagues had done its implementation.

We have bought a three-year license.

I would very much recommend this solution. I would rate Sophos Intercept X a nine out of 10. 

I have found the most valuable feature to be the EDR.

The solution is heavy in the usage of resources, you can notice the performance decrease. This should prove in the future.

I have been using this solution for approximately five years.

I have found the solution to be stable.

The solution is scalable. We have multiple clients and have approximately 1,000 users using the solution.

We have not had a good experience with technical support. The quality of support we received was not what someone would expect from a leading solution provider.

We have used McAfee and Trend Micro previously. The customer's environment would determine what is the best option that we would recommend. For example, if the customer has a Sophos firewall and other Sophos products, then it would be better to go with Sophos Intercept X.

The price of this solution is a little high compared to competitors because they do not have a proper pricing structure.

I rate Sophos Intercept X an eight out of ten.

We use this solution to protect all of our computers against viruses — malware in general.

It does its job — it protects us from viruses. We don't really interact with it very much. 

It has a performance hit on a local laptop. There's an agent installed and we are bothered a lot by it because it seems to be using a lot of computer resources.

We're interested in some behavioral analysis regarding activities on all of our networks so that we can anticipate intrusions and problems before they occur. My understanding is that Sophos doesn't provide such a facility. Darktrace seems to offer an artificial intelligence solution along these lines. 

I have been using Sophos Intercept X for roughly two to three years. 

This solution seems very stable. We just installed it and forget about it.

On the rare occasion that we've asked for help, the IT support company has delivered. 

We have a company that provides IT support for us. They recommended it and they set it up. All we had to do was install the agent on each laptop, which was a pretty easy thing to do.

The price of this solution is reasonable. 

Overall, on a scale from one to ten, I would give this solution a rating of eight.

I would recommend this solution; it does its job as far as I'm aware. I can't tell you if it's better or worse than other software packages for security. It's the one suggested by our IT services provider. It seems to do the job. We're a bit bothered about the performance hit on the laptops, but other than that, it seems fine.

The solution is deployed concerning all our users, of which there are between 500 and 600. We utilize it for whoever is making use of our company assets. 

Sophos Intercept X has a host of valuable features,  which is why we selected it. These include the prevention of lost data, device and web control, and the application level controls with the anti-malware feature. The anti-malware feature was key for us and we benefit from all these other attendant ones.

Features that should be improved in the upgrade involve the excessive consumption of the the solution's processor, RAM and resources. 

We have often encountered pain points, such as field users having insufficient resources at their disposal. Their system may offer, say, i3 processor or four GB of RAM, and become slow, owing to the large number of features. While it is okay that this results in the system slowing down, it remains a challenge for us, as our users and employees are complaining that it is becoming progressively slower.

In the next release it would be great to also see VPN integrated or in-built in the solution.

We have been deploying Sophos Intercept X for nearly two years. 

We have not expanded the solution. As nearly two-and-a-half years have elapsed, the number of users have already been added. We have not increased the number of users in the past year. There is no increase in increment planned for now but, perhaps, there will be in six months' time. 

As mentioned, we consider the solution's technical support to be good.

The initial setup was straightforward and easy.

Since prior to using Sophos Intercept X we were using the on-premises solution of Sophos Central, our use has exceeded two years.

The deployment took from five to ten days.

The licensing is annual, which means that we have already procured licenses for three years.

We are happy with the pricing across all Sophos products. Comparatively, the cost is very low.

Prior to going with Sophos Intercept X, we evaluated McAfee, Trend Micro, Seqrite and Symantec. 

Sophos Intercept X does not have any specific version. It started out on-premises but is now cloud-based. As such, we are using it on the cloud, meaning, Sophos Intercept X Advanced.

We use EDR for both solutions.

There are currently around 550 to 600 users making use of the solution across our company.

For someone contemplating implementing the solution who is looking for a single product containing many features, Sophos Intercept X is the best available. It has features like web, application, and device control, as well as DLP. For someone solely interested in an anti-malware solution, but without DLP, Sophos Intercept X would be so-so.

I would rate Sophos Intercept X as an eight out of ten. 

We are not only using Sophos Endpoint with this solution, we are also using Sophos Email Security and firewall. It is a completely synchronized security package.

The solution is overall quite good, the services are performing well. It is very good for those who are using standard PC configurations. It does not block their system up by taking up a lot of resources. 

This solution is not in the high ratings on many of the top review sites. This solution has to be near the top for me to continue using it. I do not think a lot of companies know about this solution, it could be a lack of marketing that is the reason why it is not at the top.

I have been using the solution for two years.

The solution is very good for small-sized businesses.

The technical support sometimes is a bit delayed, but sometimes they are responding very fast. Overall they are good but could improve on the times they are having delays.

Previously we used McAfee for our endpoint protection for our company. It was very problematic, it was using up a lot of resources and delaying the work of users. Users were not able to do multitasking in the system. It is blocking all access to our server at the time of scanning. We decided to move to some other good antivirus. After analyzing the market, we found Sophos. Sophos is best for the standard configuration PC.

Due to some circumstances, we are going to switch from this solution to Symantec. Additionally, we have evaluated Kaspersky before choosing Symantec as the replacement for this solution. Kaspersky has had a very good rating amongst review sites along with Symantec.

I rate Sophos Intercept X a nine out of ten.

My client is a BPO with three branches. One branch is in the US, and two branches are in India. We are using Sophos for the best connectivity. We are using Sophos for endpoint, DLP, and encryption. We are also using it for content filtering and managing security policies. Currently, we are using its latest version.

It is stable and has a good price. I find it very good.

They need to focus on their SLA or technical support. They also need to focus on their UI.

They should also improve their content filtering tool and update it so that correct categories are there. Sometimes, when I want to block an online gaming website, it is not shown under the correct category. It is shown under another category. They need to review their content filtering tool on a bi-weekly or monthly basis and update the sites and categories. This will be really helpful for them.

I have been using this solution for two to three years.

I am happy with its stability.

I have not scaled it. Currently, I have only one client who is using it.

They need to work on their SLA or technical support. Their technical support is not as good as Cisco's support. 

They get back in one or two hours, which is not good enough for a security or firewall solution. This is because an organization's security and all the outgoing and incoming traffic depends on the firewall. When they take one hour and two hours to provide the support, an organization is in danger during that whole duration. There are many threats on the internet, and they need only five minutes to hack.

We also work with Fortinet, Palo Alto, and Check Point solutions. If a client has Check Point, we work with that. Similarly, if a client has Sophos, we work with Sophos. We have knowledge of different end products. As compared to Cisco ASA, Sophos is good. However, Palo Alto and Check Point are better than Sophos.

If you have more than five years of experience in network security or network administration, it is easy, but if you are a fresher, it is very difficult.

In terms of duration, it takes two days for it to be completely functional in production. Just connecting it doesn't take more than three to four hours.

Price-wise, it is good. Currently, we have a three-year plan.

I would definitely recommend this solution. I find it very good. If you have an experienced engineer with more than five years of experience, you can easily maintain a Sophos solution. An experienced engineer would not require any support and will be capable of handling it. However, if you have someone with two or three years of experience, it will be difficult to handle all the features.

I would rate Sophos Intercept X an eight out of ten.

We're currently implementing this solution in our company, but we generally implement it for our clients. I'm a director and we are resellers of Sophos Intercept X.

The product is very stable which is great. 

The after sales service and support could be improved, particularly on the technical side. The solution has room for additional features. 

I've been using this solution for two years. 

The product is stable, although one of my clients suffered a bit from downtime. The clients are happy with it. 

We purchase different boxes according to the needs of the client, because every single box  has a limitation on number of users. The lowest one, which is 110, supports up to 20 users, 10 to 20 users. 125 supports around 30 users and so on. Most of our clients are medium and enterprise size companies. 

I'd like to see the price lowered. 

Although this is quite an expensive solution when you compare it to products like Automate or Cisco, Sophos does better on pricing.  

I rate this solution a seven out of 10.