Intercept X Endpoint Reviews

The base product and the anti-malware feature are most valuable.

It consumes a lot of resources, and something needs to be done for that.

We use Intercept X Advance in our company, and this is the third year.

It is stable.

It is scalable. We have around 2,500 users. For its maintenance, there are just two or three people.

I never faced any issues.

We were using Symantec. It was on-premises. There was an issue with the company, and I faced an issue with their support. So, I had to switch. I wanted something on the cloud.

It was easy. On the client-side, it hardly takes 15 minutes.

Its price is reasonable.

They have to take care of the resource part. I would rate it a nine out of 10.

We are using Sophos Intercept X for network and system security.

The key factor that attracted me to Sophos Intercept X was the multi-platform. I have multiple clients that have mixed environments of Mac and Windows. I am able to deliver a standard solution, regardless of the platform.

Most of my clients I have central management, they receive updates automatically.

There are not any solutions that are a 10 out of 10. A 10 would be perfect protection with no impact on the performance of the device. This is not the case, there is some impact on the performance of the device.

I have been using Sophos Intercept X since it has been released, it has been many years.

Sophos Intercept X is very stable. However, we had a few issues when Apple released Big Sur. At the time the version of Sophos Intercept X that was running on the Macs wouldn't work properly with Big Sur. We had to install a beta, but that problem was resolved fairly quickly.

Sophos Intercept X is highly scalable.

I have found the Sophos office staff to be far more responsive than other vendors, such as Sonic Wall which is awful. I dealt with them for a number of years and I finally couldn't stand it anymore. I felt that Dell destroyed them.

I have been very pleased with tech support. As a partner, I have access directly to their engineers and developers. Their technical support is superior.

The initial setup is very straightforward.

In the centrally managed environments, you create a downloadable install that you can either email to the end-user or, can have available on thumb drives for customers to install. Once it's installed, it's automatically kept up to date with the most current version.

The price of Sophos Intercept X is competitive.

I'm looking at moving to the EDR version of Sophos because I have a number of clients that have extremely critical data. One of them handles a lot of money for their clients, and the others are lawyers. The security of not only their own information, but their client information, is critical to them. The Intercept X EDR offering is starting to look like it might be a good solution for several of them because of the live monitoring of the threat attempts on their endpoints.

The EDR is an additional managed service that's a component of the antivirus, where depending upon which level you choose, you either have a team that is monitoring responses from your system, or at a higher level, you have dedicated resources that are monitoring your systems. If there's an alert, they immediately respond to that alert and research it, not only quarantine it, the AV quarantines it, but with the EDR function, it alerts the Sophos team that there has been a potential issue, and they'll immediately begin to research it.

My advice to others would be to use centralized management because it makes it much easier to implement, manage, track the installations, and the day-to-day usage. With the central management, you can see every PC or Mac that's connected, any activity, and any issues. You can narrow any issue down to the computer if it's had to quarantine anything. Additionally, you can tell how long it's been since the computer last communicated. It's a very powerful tool, I would recommend it. To the extent their clients are willing to accept the central manager, it is the best option.

I rate Sophos Intercept X a nine out of ten.

We are solution providers.

Sophos Intercept X is used as an endpoint antivirus solution and ransomware protection. 

Ransomware protection is the most valuable feature of this solution.

I am totally satisfied with this product.

It could be updated less frequently.

I would like to see better support for virtual and desktop infrastructures.

I have been working with Sophos Intercept X for five or six years.

For the most part, Sophos Intercept X is a stable solution.

Sophos Intercept X is absolutely scalable.

In our company, we have 60 users.

The support needs improvement.

Previously, we used Sophos Endpoint Protection.

We decommissioned Sophos Endpoint three years ago.

The installation is straightforward. It can be done in five minutes.

We need one engineer to deploy and maintain this solution.

Every user can install this solution themselves.

Licensing fees are paid monthly.

In addition to the licensing fees, there are no added expenses.

I would recommend this solution to others who are considering it.

I would suggest that they manage and test the exceptions for different cases.

I would rate Sophos Intercept X an eight out of ten.

Our primary use cases for Sophos Intercept X are endpoint protection, corporate enterprise endpoint protection, EDR, and endpoint detection and response. And if you add the Sophos MTR to Sophos Intercept X, you could do managed threat response, as well. 

What I have found the most valuable about Sophos Intercept X is the ease of use with management administration and the solution's ability to stop exploits and ransomware. Sophos Intercept X has great exploit prevention capabilities.

Sophos Intercept X doesn't have its own firewall that utilizes the Windows Firewall or intrusion prevention.

I have been using Sophos Intercept X for four or five years.

Sophos Intercept X is stable. The cloud console they have been creating for a while is both stable and robust.

Sophos Intercept X is definitely scalable for all enterprises, from small to large.

I do not engage with Sophos Intercept X's technical support too often. I would say that they are okay. They are certainly not the best out there or the worst, so they are good.

The initial setup is straightforward in terms of the ability to integrate with an active directory and add users and put them into a default profile. You have to do a bit of learning to know which additional settings to activate sometimes, but the default settings are a good start.

I would say that Sophos Intercept X is comparable to other solutions out there, but it is a premium business product. The pricing reflects that.

If you are using other Sophos technology, it is worth it to take a look at Sophos Intercept X because of the integration and XDR technology capabilities.

We currently have about 13 staff using Intercept X. We use it to secure and protect our devices as well as monitor projects and do some product reviews. You can also use it to block devices as needed, like if you just want to block a work point category.

Intercept X's smart prevention it's very good as so are its machine learning capabilities for troubleshooting channels and files.

Intercept X needs more reporting and device management features, so I can get messages from PCs that let me know if I need to do something with them. For example, they could add a report that shows me the versions of the devices on the infrastructure server, so I can make sure all the devices are updated. 

I've used Intercept X for three years.

Intercept X is good in terms of both performance and stability. It's not constantly updating the device or using up too many resources.

I would say that Intercept X is easy to scale.

Sophos support is very good. I don't talk to them that much, though. I can usually handle everything because it's not complicated. However, in the past, I have contacted support because there were some features I didn't know how to use or configure. 

The setup was simple. I deployed this by myself. Though my team and I got some help from the vendor for new features that I didn't know about. 

I would rate Intercept X eight out of 10

The solution is useful for protecting against ransomware and malwares.

The performance is very slow and should be faster. 

Data resources will be consumed, affecting the performance, when there is a concurrent login involving a server with multiple RDP users. 

The installation of the solution will start the 17 services involved. 

While the tech support is knowledgeable, it's response time should be faster, as it will only get back to us the day after raising a ticket. 

We have been using Sophos Intercept X for around two years.

Technical support, while knowledgeable, is not adequately responsive, as it will take a day from when the ticket was raised to receive a response. This needs improving. 

The solution is easy to install. Downloading time takes only 15 minutes.

Our technical team consists of a team leader, team manager and administrators.

The solution has around 60 licenses. 

It is cloud-based.

We have around 10 clients making use of the solution.

We would recommend the solution to others.

I rate Sophos Intercept X as a seven out of ten.

One of the best use cases involves synchronized security staff, which allows us to manage both the firewall and the anti-virus features from the cloud. They work in tandem with each other. So, if there is any threat detected by the endpoint, it communicates information concerning this change to the firewall. For that particular client, at the firewall, it can update all other endpoints into the network to check if the same threat is visible on any other machine. Then, corrective action can be taken collectively with a single click.

We have not encountered any issues involving the solution. A point in its favor is that it has not slowed down our systems, such as occurred with McAfee, Symantec or even Quick Heal. This has been a positive experience for us. Also, the synchronized security, in which things work with each other, provides us with a pretty automated remediation methodology which cuts down on much of the manual steps and workload. 

At present, the solution meets the needs of our business scale. Perhaps in the future, as we grow and face increased challenges, there would be a need to explore other options. 

We've been using Sophos Intercept X for around six months.

The solution is pretty stable. 

The solution is, indeed, scalable. As a cloud-based solution, it is all about scalability. 

We have yet to encounter a situation in which we had a need to call tech support. 

The solution is pretty straightforward and very easy to configure.

Installation took no more than two or three minutes. 

We, ourselves, are system integrators and we have a staff of around seven people, consisting of eight engineers and a person who is responsible for the accounts, meaning the support staff. 

One can pay for the license annually, or at two and five year intervals. 

The solution is cloud-based.

I would absolutely recommend this solution to others. So far, so good. 

There are roughly 25 people making use of the solution in our organization. 

I rate Sophos Intercept X as a ten out of ten. 

I am not in the office at the moment and would have to check which version we are using. 

We have a firewall, for which we will be adding support and integration capabilities. 

Through Sophos Central I would like to see the ability to zero in and produce a report about the challenges being faced by a particular machine and user, to know if a virus is appearing only on that specific machine or also on others. This way I could know if a virus or issue is a result of an identifiable program that the user may have downloaded. 

Also, while the tamper protection is a very good feature, it requires of me to first login to Sophos Central and then look for the Sophos protection password for the particular machine I wish to use. While this is definitely good, this could pose an issue when the internet connection is not working up to speed, something which is occasionally problematic for some of us here in Africa. 

I have been using Sophos Intercept X for three years.

From what I can observe, I would say that the solution is stable. 

The solution is scalable. 

You provide us with technical support through our partner relationship. 

The initial set up for me was not an issue. I found it to be simple and straightforward, although I cannot recall how long it took, as it has been a while. 

I would recommend the solution to others.

I rate Sophos Intercept X as a ten out of ten. 

We primarily use the solution for security. We protect the computer network from threats as some users had some kinds of malicious threats. We have some policies for web control. and have used this solution to find some unwanted traffic and some unwanted site access by some users. 

The server protection has been great. That's been the best thing for us.

The reporting has been very useful.

 We have found that the EDR functionality has been very good.

The setup process has been very simple. 

The solution has been very stable so far.

You can scale the solution if you need to, and it is an easy process.

We have found the pricing to be reasonable.

We would like the solution to be more complete so that we don't have to involve so many third parties.

We would like more application control in order to be able to schedule times and access. For example, we'd like to set it so that certain documents can only be accessed between 8 AM and 4 PM.

We did a POC with the solution that lasted six months. It's been in the production environment for three months. Therefore, for almost nine months we have been running on Sophos.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have about 450 devices on this solution.

Currently, we have 3 administrators. There are only 2 super admins and 2 other users for the control panels, et cetera.

We use this solution on a daily basis.

The product is scalable. After we purchased only one user license, we decided to do an installed service also. It's a one or two-minute process in order to provide a temporary license for 1 month and, after that, we hope to stay covered. Therefore, we do have plans to increase usage.

Technical support has been good. During the installation process, we had the principal change, and it didn't affect the process. They have been very helpful so far. We have no complaints. 

We did use Kaspersky.

There were ultimately some issues with the Kaspersky team in Sri Lanka and with the principal in Kenya. We didn't have support from the principal. We had issues for two or three years. We ended up having to change the product and we were with Kaspersky for maybe 8 years.

The initial setup is not difficult to manage. It's very easy and very straightforward. 

With six people we were able to complete the setup.

So far, the maintenance has been little to now. The deployment that is connected to the internet automatically updates, and sort of maintains itself.

We did have some external help for the implementation process. 

The pricing is good.

For testing purposes, we did try a variety of solutions. This product, however, was simple, the cloud was good, and the pricing was reasonable. 

We are using the latest version of the solution.

We are using the cloud version of Sophos, however, there are some computers that are not connected to the internet, so we have to install something locally on-site as well. We are half on-premise and half in the cloud.

I would recommend the solution to other companies.

We've been satisfied with its capabilities. I would rate it at a nine out of ten.

We have deployed Sophos Intercept X in our environment, both on desktop as well as server environments. We have set up policies in Sophos. For example, there is a web console that can allow or block websites, and you choose what peripheral control you want your desktop environment to connect to. 

We use threat protection and we configure the settings to what we want to enable or disable on a particular device. If a device had a threat on it we can disable the device. 

The application control allows us to limit the application that users can install on their devices.

The most valuable feature is the CryptoGuard in Sophos. In a case of a ransomware attack, this feature comes into action to protect us. Additionally, the under interface, customization, and integration are very good.

I have been using this solution within the past 12 months.

The solution is stable.

The solution is scalable.

We have approximately 450 users in my organization.

The technical support is good.

You are able to purchase more licenses for the number of devices or servers that you require.

There are many other features available but our license does not include them, such as XDR, which is endpoint detection and response. We have not explored the new features as of yet but plan to in the coming future.

I rate Sophos Intercept X a nine out of ten.