Intercept X Endpoint Reviews

We use it just for antivirus detection. There was a facility where you could send a fake email to find out who clicked on these links. So this option is not available. We just have a simple NDR.

The most valuable feature is that it literally works. We have reduced a lot of complaints after switching to Sophos. Because we had Bitdefender, it was also good, and we could not find it to renew it.

There is room for improvement in terms of stability and updates. Updates, like if someone does not turn on the computer for six months, and then it gets expired, then you have to manually remove it and then reinstall it.

I have been using this solution for five years now. We use the latest version. 

I would rate the stability a nine out of ten. It is a stable solution. There is no problem at all in the cloud. 

Sometimes we cannot rate stability a ten out of ten because, you know, there are some updates. If it doesn't happen, then you have to uninstall it and then reinstall it. If you're working in remote locations, you cannot do it easily. Then you have to ask someone to do it manually. It's something we can't do that much.

The solution is extensively used. We began with 300 users and then 1800 users. And now, we have around 3,000 end-users using this solution. So, we have plans to increase the further usage. 

I contacted support once for license activation. 

In Bitdefender, we used to have a virtual machine, and there was only one engineer available who was in Kuwait. And if he's busy, you cannot do anything. There were some technical problems also. But since we are using Intercept X Endpoint cloud-based solution, everything goes smoothly. 

The initial setup is really simple. We install it in our active directory. It can be set up automatically.

It took two minutes, maybe even less than two minutes, and then it keeps updating on the back end. So users do not feel anything.

We have been working in IT for the last twenty years, so we know how to do this.

I'm also the network administrator, so we use an active directory to deploy it, and we got it integrated into our Windows Solution image. It gets updated, and it gets installed by itself.

It's good. Not that expensive.

We go for the three years plan.

I recommend it to everyone. It's easy to use. It's still strong and light on the computer. It doesn't take a lot of memory. The feature I found valuable is that it works for signature antivirus as well as finding signatures.

Overall, I would rate the solution a nine out of ten. 

The solution is primarily used for endpoint. 

The client isolation feature is a very effective feature. There is a lot of information you can find in the console. Management is good. They're always giving you information on the products you have rather than trying to send you new products.

I have been using Intercept X Endpoint for 3 months. 

The solution is stable and I rate the stability an 8 out of 10. 

I have only spoken to technical support during installation. 

When talking to sales support or technical people, I find that they're all very busy. It takes a few days to be able to actually have a meeting arranged. If I contact them that I want to have a meeting with somebody technical from Sophos to go over an implementation or something that I wanted to get out of the product, they may not be available for 6 or 7 days.

Neutral

The initial setup is straightforward. 

The pricing is actually quite reasonable.

I was looking at the Rapid7 and Darktrace before choosing Intercept. 

Overall, I rate the solution an 8 out of 10. 

After adding layers of firewall protection, our network runs smoothly, effectively combating viruses and malware. Whenever issues arise, we can promptly diagnose them using the error logs provided. Additionally, Sophos Intercept offers Sophos Central, allowing us to access our firewall from anywhere. This accessibility enables us to provide support to our team remotely. The firewall's GUI is user-friendly and intuitive, making issue identification and resolution straightforward. Using Sophos Intercept, we can pinpoint and address network issues, such as blocked websites.

If a client system is attempting to download anything or if any other system file is trying to access it, an alert is triggered by Intercept and the firewall. Automatically, it is connected to Sophos Central daily. I can trace the issue from Sophos Central, and the Endpoint will provide all the necessary information. Endpoint security ensures that client systems, including servers, are protected. One of the best features of Sophos Intercept is that it repairs without slowing down the system.

The main feature of Sophos Intercept is the ability to block certain websites that we don't want users to access. A user can only uninstall Sophos Intercept if they contact the administrator. This is a very useful security measure. Sophos Intercept Endpoint is strong in resolving issues.

We received an alert from a client where we have installed Sophos Endpoint Security. There is a vulnerability in some applications, compromising their integrity. They have used a crack version, which is not genuine. These cracks contain malware and tokens. Someone attempted to copy a file into the system. Fortunately, with the help of Sophos Intercept, we received an alert promptly. We immediately halted our work on the infrastructure. Sophos Endpoint Security can scan files instantly and provide alerts.

If Sophos Intercept allows users to restrict website access based on specific needs, such as streaming new videos for business purposes, we would prefer to use that. They have categorized details in the web policy in the Endpoint security setup. For example, I had to use the MCU tool under the 'Entertainment' option. I had to choose whether to allow it. If I block this category, all video-related applications, including Skype, will cease functioning. Therefore, they need to provide separate options. For instance, if they include 'Streaming' as an option under web policies for entertainment, users can differentiate and choose to block streaming websites individually, such as Daily Motion. This would give users more control over their access.

I have been using Intercept X Endpoint for five years.

The product is stable.

The solution is scalable. 50 users are using this solution.

Sophos also launched DNS protection. We can use DNS protection if a client has no more than ten users. With DNS protection, we can monitor and block sites that are not business-related, allowing us to monitor and control the traffic of every user in the branch. DNS protection offers the option to log and control the traffic of your branch effectively.

Customer support will contact you after two days after you open a ticket.

Negative

The initial setup is straightforward. They have divided it into three categories: MacOS, Windows, and server. So, if you are installing it on Windows 10, you must download the Windows installer and select the Windows installer option. In Sophos Central, they have separated the installation files. The server-required files are separate, the client system files for Windows are separate, and there are separate files for MacOS. 

Sophos can block the ransomware. It is very easy to understand. A new user using that firewall can easily understand and handle it.

Overall, I rate the solution a ten out of ten.

Since it's cloud-managed, the solution is easy to administer, especially if the person using it is in a different geophysical location. I can access the cloud portal and allow or disallow it. I like the fact that the solution also has the ability to provide filtering for an end user.

The solution is expensive, and it could be made cheaper.

I have been using Intercept X Endpoint for three years.

I rate Intercept X Endpoint an eight out of ten for stability.

I rate Intercept X Endpoint an eight out of ten for scalability.

The solution’s initial setup is easy.

I rate Intercept X Endpoint ten out of ten for the ease of its initial setup.

The solution's deployment time depends on whether you're setting up a room full of computers or you're setting up one-off computers. It usually doesn't take very long. As part of installing the solution for a room full of computers, you might get someone to create the installed media, and then you'd enter each computer and install it.

Around one to five people are needed to install the solution.

Intercept X Endpoint is an expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing ten out of ten.

I am working with the latest version of Intercept X Endpoint. Intercept X Endpoint has to be installed on end-user devices, but it is managed in the cloud.

Overall, I rate Intercept X Endpoint an eight out of ten.

We primarily use the solution for our employees. It was packaged with our solution provider.

It's a standard offering. It has all the basic features needed. 

The threat analysis center is nice.

In general, the solution has gone south. I'm not the biggest fan. Sophos just has too many services, and the CPU memory usage is just too high. It causes a reduction in performance. You have to be running on a machine with at least 16GB of RAM to have it actually function properly. It's very labor intensive as every action is scanned by Sophos. It uses up way too many resources. 

The policies could be nicer to manage. The same with users and groups. The central experience is not great right now. 

I'd like better API access into Azure and InTune, although I suspect it will not happen as they are competing products. 

I've been using the solution for a month or so. I'm still rather new to the product. 

It's very resource hungry and expensive. 

It is not very scalable. It's very static. There's no real evidence for ways to expand it, unless you want to buy more stuff or add-ons. 

We have just under 300 people using the solution. 

We are trying to migrate away. We do not plan to increase usage. 

I haven't reached out to support in the context of my current role. I have worked within Sophos support in the past. 

I'm also using InTune. 

I do have colleagues and therefore some visibility into CloudFlare, Symantec, and Trend Micro. We likely will go with Microsoft based on cost and the ability to integrate everything together. We have a small tech team, and we are a charity, so we are looking for effective solutions that do not drain our budget. 

It's not too difficult to set up, although I wasn't involved in this particular deployment. You just need to create and set policies. It is what it is. They could be more flexible in terms of policies. 

The implementation process was rolled out by the solution provider.

Historically, I have not witnessed any ROI.

It is an expensive product. We are moving away from it partly for that reason. 

The solution doesn't fit our use case. 

I'd advise other users not to use the product. 

I'd rate the solution six out of ten. 

We have a script that deploys the solution on machines when a user joins the local Active Directory domain. We manage it from Sophos Central in the cloud.

The solution protects us. The performance and stability are good.

The solution can tie up a computer. We're software developers. Sometimes, when we do a build, it has a lot of files. The scanning can slow it down quite a bit. We put exceptions to stop the tool from looking at those folders.

The cloud management console could be a little more user-friendly. There is a graph showing what happens when something is discovered. It's interesting, but I think the information could be presented better and that there could be more information.

I have been using the solution for about 18 years.

The tool’s stability is fine.

The tool is scalable. We use it to protect 40 endpoints, and we have other customers who have more than 100 endpoints. Our technical team needs two people.

The support is good.

The setup is straightforward. If we're installing it locally on a computer that's just joined to the domain, it would require a script. Setting up the script is quite simple. Setting up, testing, and getting it right takes about half an hour. It works out of the box.

If we have to set up a computer that has not joined our domain, we must log on to the cloud portal and choose to protect the computer. We can download the file that we run on the computer. It's pretty straightforward. We don't need any external help. The deployment is seamless across our organization's endpoints.

The product is moderately priced. We pay a yearly license fee.

We haven’t had any major incidents. The product occasionally picks up and prevents something from happening. We're lucky not to have had any major incidents. Every now and again, the solution pops up and tells us that it stopped something, but we don't keep data on it. We wouldn't know how it's impacted us.

I wouldn't recommend the solution because we are investigating alternatives. We are considering MDR solutions. We might choose Microsoft Defender because it is included with other Microsoft products. In an ideal world, the product has no benefit. It's like insurance. We hope we never have to use it. Overall, I rate the solution an eight out of ten.

The product is used for security. It is like an antivirus.

The product learns the user’s behavior. It is an intelligent tool.

The product must also focus on other operating systems like Linux and macOS. The tool is not stable on Linux systems. It is heavy. It slows down the machine if the machine doesn't have good specifications.

I have been using the solution for eight to nine years. I am using the latest version of the solution.

The product is stable on Windows machines. I rate the stability a seven out of ten.

We have around 55 users from different departments. I rate the tool’s scalability a seven out of ten.

Support is okay.

The deployment is easy. I rate the ease of deployment a nine out of ten. The process is centralized. We have three engineers to maintain the tool. The frequency of maintenance depends on the alerts we receive about updates or viruses.

The solution is not expensive. The pricing is manageable. We have to pay an annual subscription fee. I rate the pricing a six out of ten.

I will recommend the solution to others. It is centrally managed. We do not have to go to the users’ machines to manage the product. Overall, I rate the product an eight out of ten.

I'm a partner with Sophos for Intercept X Endpoint. Our use cases are for main security needs, client needs, and handling urgent concerns.

Intercept X helps with internal alerts, application access, and triggering support teams. I've used temporary protection for quick responses, and it is user-friendly and manageable.            

I have been using Intercept X Endpoint for the past 17 years.

Scaling depends on XDR or MDR versions, with a reset needed for upgrades.

Support in India is limited to email and can be better through MSP partners.

Positive

I've used Kaspersky but prefer Sophos for its features.

Deployment is easy and fast, requiring two to three people for configuration.

Maintenance is easy, and scalability depends on whether using XDR or MDR, with a reset needed between upgrades.

It is not very expensive but I don't have specific pricing details. The licensing is usually done on yearly basis.

I'd rate it an eight. It's a solid solution for centralized security needs and threat monitoring.