Intercept X Endpoint Reviews

I consider the heuristics to be most valuable, the fact that the solution does not work solely on signatures.

We are considering switching from this solution as a result of the closer integration needed between the firewall systems and the EDR.

We are not talking about issues with the installation, documentation or interface, but with the existing combination between Sophos Intercept X and our firewalls. This is why we are considering other options. 

Moreover, the solution does not offer support for a legacy SAN. However, as this is a legacy issue, it will likely resolve itself eventually. 

I have been using Sophos Intercept X for close to 15 years.

The stability is fine. 

We have had no problems with technical support. 

The installation was fine. 

As I am not responsible for paying the bills I cannot comment on the pricing. 

I would never rate a solution as a ten out of ten, so I give Sophos Intercept X a rating of eight.

It is easy to interact with, and its cost is also good.

The Data Loss Prevention module can be better. It should also have threat hunting capabilities.

I am really new to it because I just joined a new organization. It has not even been two weeks.

Its stability is good so far.

It is scalable.

Its cost is good.

I would recommend it for small and medium enterprises. I would rate Sophos Intercept X a six out of 10.

We find the app control and its threat protection to be the best features.

The app control in respect of the user interface could be improved, The choices offered for the on-premises and cloud-based platforms are the reverse of each other, such as the one responsible for allowing or denying access. This can be confusing initially, even though I later discovered that it is possible to set it back. 

We are happy with the solution's stability. 

The solution is scalable. We continue to add devices to the several sites we have on it without any problem.

I haven't had much cause to deal with technical support, although we sometimes require this concerning the email component, particularly in respect of the relay to Office 365. 

In our ten years we have not worked with another solution before using Sophos Intercept X. 

The initial setup was easy.

While I do not have much experience dealing with the price, we have been entitled to a substantial discount on the solution in our use of it as an educational tool. 

Our organization has 1,500 end-users making use of the solution.

We require four to five administrators.

The solution sufficiently satisfies one's standard needs, including those of antivirus and app control.

I rate Sophos Intercept X as an eight out of ten. 

Synchronization with the firewall is most valuable.

When we load Intercept X, it puts a load on the device. When it is scanning, it slows down the device. A system with basic specifications completely slows down till the scan is complete. They should improve this part.

I have been using this solution for more than a year.

It is stable.

We have roughly 500 to 550 users.

For Intercept X, the support was good, but for the firewall part, we have to wait a lot for the support to be online.

It is very easy.

I would rate Sophos Intercept X an eight out of ten.

This solution can be used with any device including mobiles, desktops, or any appliances.

When I use a proxy, I can bypass Sophos, which is an area that needs improvement.

We have been providing this solution for one year.

It's a stable product.

It's scalable. We have 50 customers.

Technical support should be faster.

The initial setup is straightforward. The installation is easy, and it's faster than SAP.

Sophos Intercept can be deployed in a couple of minutes.

It will take one hour to deploy it for a firewall, and only 15 minutes for the endpoint protection.

We need one engineer to deploy this solution.

The price is okay. It's comparable with other solutions.

You can purchase a license for one to three years.

I would recommend this solution.

I have no issues with this solution, I would rate it a nine out of ten.

We find all features valuable. It has zero-day protection, which is the most valuable feature of Intercept X.

We have Intercept X with EDR. EDR is a very important feature. It gives an idea about the source of a particular attack. An administrator gets to know everything, which helps in understanding the things that need to be done or protected in the organization. Based on this information, an administrator can decide what needs to open or allowed in the network. Without EDR, Intercept X is like an antivirus, and the administrator won't get to know the things going on at the organizational level. I recommend purchasing an EDR solution for every organization.

It would be better if it can automatically generate a report for each and every user so that the users get to know the things that shouldn't be accessed from their PCs. It can have information about malicious and non-malicious sites so users are aware of them, and they don't access malicious websites. Such reports can be generated at the end of the day.

We should also be able to get through to their support team quickly. Currently, it takes more than half an hour to get through to a technical person.

I have been using Intercept X with EDR for the last one year. We have its latest version. It is automatically updated through Sophos Central.

If an endpoint has at least 4GB RAM and the latest OS, the stability and performance are better. If RAM is too less, there is slowness.

We have implemented it for so many customers. One of them has more than 1,500 users. In an on-prem solution, scalability could be challenging. For example, if you are using 1,000 endpoints and want to add 500 more, you need to expand the server memory or RAM. In a cloud solution, you don't need to do any such thing.

They have a very less number of people in their technical team. When I call the Sophos team, it takes more than half an hour to connect to a technical person, which is very challenging. We should be able to get through to them quickly.

Its initial setup is fine. If an end-user is using an old OS version, you need to download the latest patches and all other things. For Windows 10 and higher versions, only the client is downloaded from Sophos Central, and it will automatically sync with the cloud.

I have implemented this solution for so many customers. I am pretty confident in the implementation of Intercept X.

Its price depends on the scenario. It is very expensive, but it is not more expensive than other vendors. The price of Check Point and other vendors is much higher than Sophos.

I would recommend Sophos Intercept X as well as Check Point. 

I would rate Sophos Intercept X a ten out of ten. It is a good and reliable solution.

We use this solution for endpoints and a firewall.

The most valuable feature is the AI functionality. 

It really does intelligent scanning to know if it really is a threat or not. 

This is really good because it's applicable to zero-day threats. 

The engine that is behind the Intercept X is really good because it has AI in-built.

The UI, the user interface it's really simple and straightforward.

The management is quite simple. it is backed up on the cloud. From the cloud, you can manage all of your devices through the firewall, including the endpoint solution and the email solutions. They are all managed in one panel. 

It's a straightforward product. I don't see anything that they can change.

One of the best parts of Sophos is manageability. You will find in the organization you just have one portal where we just manage all of the devices in one place. 

It's very simple. You just run an agent with the machine that communicates with the cloud portal. it is very simple to manage.

When comparing the security, I feel that Fortinet has more features as compared to Sophos Intercept X. As such, the feature set needs improvement. They should offer more with the firewall.

For example, Fortinet has a web application, it has application control, it has antivirus, and it has anti-malware. It offers many features.

Sophos is a bit behind when it comes to the features of the firewall itself.

The security is good but the feature set is limited.

They can up their marketing strategies. They need to increase their marketing efforts.

I have been using Sophos Intercept X for one year.

We are using the latest version.

It's a very stable product.

It's a scalable solution.

We have 100 users in our organization.

We have plans to continue using this solution.

Technical support is very good.

I was using Kaspersky for endpoints. I changed back because Kaspersky was using too many resources on my machine. Also, I changed because of the complexity.

The installation was straightforward.

It took a day and a half.

The deployment for a medium enterprise can be done by one engineer unless they are deploying several appliances.

I implemented this solution myself. We did not use an integrator or vendor.

Licensing costs are not expensive.

They have the hardware for different products, different appliances for different specifications.

Sophos bought Cyberoam. People who were Cyberoam customers needed to migrate to the Sophos platform. They could migrate to the Sophos platform while they were still on the Cyberoam product or the Cyberoam appliances. 

You can see the kind of work that went back into backward compatibility of the Sophos platform to the Cyberoam platform. 

People could actually migrate from that Cyberoam to Sophos, and their licenses as well.

Overall, I am perfectly satisfied with the product. I have no complaints.

I would definitely recommend Sophos Intercept X to others who are interested in using it.

I would rate this solution an eight out of ten.

We primarily brought on the solution to replace Symantec's product, as Symantec was purchased by Broadcom. The company in question has a lot of stuff, and 40 users, and is a pure Windows environment. They don't do anything on Mac or Linux, for example.

So far, the solution has been working quite well.

Sophos offers a manuscript response. 

The product has three tiers that you can choose from when you buy. The highest is a Managed Threat Response. We chose the middle range, which offers Intercept X and is more than just Malware protection.

This solution is a kind of Next-Gen anti-virus.

The product has some web filtering, which blocks people from going to websites they shouldn't be going to. 

It supports the Windows 10 server platform. 

The solution offers a centralized view of the status of protection, via a central console for users to check the status or the health of the endpoints.

So far, the solution has met all our expectations. It's blocked malicious websites effectively and stopped people from going to places online that they shouldn't be going to. It's automatic. We simply took the default settings and we were finding people right away that were going to illicit sites, and we were able to see that easily in the console.

The package we use also comes with spam filtering features, which are quite useful.

We're still new to the solution. We haven't come across any weakness yet. There aren't features that are missing.

The initial setup can be a bit challenging.

I just deployed the solution a few weeks ago. It's quite new at this point. We've had it now for a little over a month.

The solution is extremely stable. It doesn't crash or freeze. There aren't bugs and glitches. It's kept us safe. Nothing has gotten through. It's reliable.

Currently, the company only has 40 users, and therefore there are no scalability issues so far. However, it's a cloud-based centralized console, so that will help with scaling in the future if the company decides to expand. It wouldn't be hard to do. It's completely achievable.

Technical support is okay. I'd give them higher scores if I didn't have to contact them about the initial console setup. That said, they were helpful. Their service so far has been about average.

We previously used Symantec.

We switched solutions for a few reasons. The first one is that Symantec was bought by Broadcom and there were some unknowns about what would happen with the product. Support typically gets worse when Broadcom buys a product, and we wanted to step away on the off-chance that could happen in the near future. 

We were also looking to consolidate and to find a replacement but to also get something that had spam protection and something that was easily obtainable for a small business. Sophos ultimately could hit all those checkmarks.

The initial setup with the centralized console was a little bit challenging. It wasn't complex per se, however, due to the fact that the instructions weren't clear, you can get stuck at certain points. I opened up a case for support, and at that point, I was able to get under the console. You could say the onboarding of additional administrators was a challenge. The centralized console was also a bit difficult.

After that, the implementation was pretty easy. You simply remove the old one, add the new one, and then, with the new one, you could send the user an email link, or you could send them a path to where the software is. 

I do not know the exact costs offhand, however, it's my understanding that their pricing is listed publicly on their site and would be easy to find. Sophos seemed surprised that their pricing was public. They were shocked that I could just Google it and it came up.

There are extra add-ons you can purchase over and above this product. The add-ons cost a bit more, however, they offer extra security advantages.

We are a reseller.

We deployed the latest version of the solution. I don't have the version number on hand, however.

It's a good product to consider if a company is looking to also do spam filtering. What Sophos has as well as a firewall, and it'll give a company a little bit of tighter integration, and that's good. Having those additional security tools as add-ons is an excellent option. We personally haven't gotten their firewall yet, however, it is nice that that is an option.

I would rate the solution at an eight out of ten. Overall, in the short amount of time we've used it, we've had a positive experience.