Intercept X Endpoint Reviews

We use the solution for antivirus threat detection and response.

The solution's most valuable feature is threat protection.

The solution's pricing could be better.

We have been using the solution for four years.

It is a stable solution. I rate its stability as a ten.

We have 1400 solution users in our organization. It is very scalable, and I rate its scalability a ten.

The solution's customer service is helpful.

Positive

We used ESET before. Later, we switched to Sophos for better features.

The solution gets maintained automatically.

I recommend the solution to others and rate it as a nine.

The solution is used for security.

The most valuable features of Sophos Intercept X are the ease of use and the policy options that are simple to understand. Overall, the protection is good.

We are not able to merge the sub-estates. If we create multiple sub-states and there may be instances where a user is in a different sub-state, it may not be possible for us to relocate that user from one sub-state to another through the console. We have to merge them manually which is not ideal.

I have been using Sophos Intercept X for approximately two and a half years.

The solution has been stable.

We have approximately 800 users using this solution.

Sophos Intercept X is easy to scale and increase the capacity.

The support team from Sophos Intercept X is good at helping us. 

The initial setup of Sophos Intercept X is simple. The process can be done in approximately 10 minutes.

To install Sophos Intercept X, we followed these steps: firstly, we ran the setup, which prompted us to click on "next." Then, we were asked to choose the "install" option, which we selected. After that, the installation process automatically commenced and was completed. 

The price of the solution is average compared to the market.

When comparing Sophos Intercept X to other solutions it is easier to understand after watching the first video.

I rate Sophos Intercept X an eight out of ten.

We use the solution for protecting our network and endpoints using the same vendors. This integrated approach provides a robust fit, enabling better 360-degree protection than having standalone systems.

Intercept X Endpoint is a good balance between features, cost, and value. Sophos did well during all the previous years in protecting our environment.

There are two approaches in antivirus, i.e., device intelligence and cloud intelligence. The beauty of Sophos is that it will not take the load from the computers. All the monitoring or detections happened through a cloud engine. It is a very light antivirus on my computer.

It has a minimum impact in comparison to Kaspersky or Defender. I've been a customer of the Defender since 2004 or 2005, but Sophos is lighter than even the Defender.

Kaspersky is very heavy. Norton has reached a very low detection rate. The Defender has more options than Sophos on a personal level, but on the enterprise level, it is a much higher level than Defender on the XDR side.

Configuration is straightforward on the endpoint. It wasn't getting updated properly. The firewall is good, but the interface can be slightly better.

The solution is expensive. In the end, everyone would look to have better pricing for the product.

I have been using Sophos Intercept since 2016 or 2017.

The product is stable.

The solution's scalability is not so good. Antivirus has no scalability. Since it's a cloud solution, you have to purchase a license. The scalability is on Sophos' side.

400 users are using this solution.

We used to contact customer support since we were paying for AMC.

The VPN client isn't compatible with Mac, although the environment doesn't heavily rely on Mac devices.

Positive

The initial setup wasn’t that complicated. The interface wasn’t user-friendly compared to other brands. I had to establish the network from scratch, set up the environment, configure the devices, join the domain for group policy, and install the necessary software. That was the approach I followed during the implementation.

The deployment took 20 days for nearly 300 computers.

The solution costs around $40-42 per license.

The solution's maintenance is very straightforward unless we are forcing updates. I'm using it on my Mac. We feel nothing about Sophos because it is running in the background and protecting.

The solution is value for money because it holds a value. I have not experienced any virus attacks in the last six or seven years. If it gets the virus, then it will be isolated, etc. Overall, I didn't face any issues.

I recommend the solution with a basic subscription and security.

Overall, I rate the solution an eight out of ten.

I use the solution in my company for endpoint protection or virus protection, as well as as an EDR tool.

The product is mostly used in the manufacturing industry.

I am not very satisfied with the product's reporting overall, and it needs improvement in this area.

I have been using Intercept X Endpoint for six years. I am a user of the tool.

It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.

I haven't faced any issues with the product in the last five to six years.

It is a very scalable solution. Scalability-wise, I rate the solution a nine out of ten.

There are around 1,000 users of the product in my office since they need to use an antivirus solution.

There is no need to increase the usage of the product in the future in our company.

I am happy with the technical support for the solution since they promptly responded to our company's calls. I rate the technical support a nine out of ten.

Positive

I rate the product's initial setup phase a nine out of ten, where ten means it was a very easy process.

The solution is deployed on a public cloud.

For endpoint installation, it takes some time, but for agent installation, it takes a day to deploy the product. As a server-based tool, the installation takes a day to complete.

During the deployment part, there are some restrictions as well as the need to sign up with the console in Sophos Central. There are multiple options provided by the product and our company has to follow the on-screen instructions provided by the solution. I am not in a position to convey all the details regarding the deployment process.

The price of the product is okay, in my opinion. The tool's cost per user and per annum basis is around INR 700 to 800.

My company has evaluated other options in the market against Intercept X Endpoint, but my company already has a subscription to the tool until 2026.

Intercept X Endpoint has an in-built technology in it that works to protect our company from ransomware attacks.

With signature and behavioral-based scanning options, the product is effective in protecting against ransomware attacks.

There are multiple options for threat detection, like application filters, peripherals, device control, and web control. There are multiple options to protect systems from threats.

The exploit prevention capabilities in Intercept X Endpoint have benefited our company's security posture since it will prevent attacks in our company's environment.

I would rate the product's ability to reduce threats a nine out of ten.

The reporting part of the product is good enough for endpoints, but it is not as good as CrowdStrike or SentinelOne in the market.

The tool does impact our company's system profile in the areas of performance and productivity.

Anyone can use the tool. The console is user-friendly, and the endpoint protection is okay.

I rate the tool a nine out of ten.

The solution is used to protect organizations from malware and phishing emails.

The solution is very useful. The product protects an organization from known and unknown threats. A dedicated team monitors the solution 24/7 to protect it from unknown threats. It is very good for protection from cyber threats. The product is user-friendly.

The product’s DDoS and AI features must be improved.

I have been using the solution for around six to nine months.

We haven’t faced any issues with the tool’s stability.

The tool is scalable.

The technical support is very good.

Positive

I have also used Cisco, Palo Alto, and Trend Micro. Intercept X provides prompt service. It has user-friendly dashboards. We are able to meet our client’s expectations well.

The initial setup is very easy. Customers choose the product because it has a user-friendly dashboard. It is not complicated. It is easy to understand. To deploy the tool, we install it in the client’s server and enable the policies they require, like USB filtering, URL filtering, and web control traffic. The customers have their own DLP methods. We enable it as per the requirements. Our service team is involved in the deployment process. It takes 40 to 60 minutes to deploy the tool. It is easy to maintain the product.

The solution’s pricing is good.

I would recommend the product to others. Overall, I rate the solution an eight out of ten.

We use it just for antivirus detection. There was a facility where you could send a fake email to find out who clicked on these links. So this option is not available. We just have a simple NDR.

The most valuable feature is that it literally works. We have reduced a lot of complaints after switching to Sophos. Because we had Bitdefender, it was also good, and we could not find it to renew it.

There is room for improvement in terms of stability and updates. Updates, like if someone does not turn on the computer for six months, and then it gets expired, then you have to manually remove it and then reinstall it.

I have been using this solution for five years now. We use the latest version. 

I would rate the stability a nine out of ten. It is a stable solution. There is no problem at all in the cloud. 

Sometimes we cannot rate stability a ten out of ten because, you know, there are some updates. If it doesn't happen, then you have to uninstall it and then reinstall it. If you're working in remote locations, you cannot do it easily. Then you have to ask someone to do it manually. It's something we can't do that much.

The solution is extensively used. We began with 300 users and then 1800 users. And now, we have around 3,000 end-users using this solution. So, we have plans to increase the further usage. 

I contacted support once for license activation. 

In Bitdefender, we used to have a virtual machine, and there was only one engineer available who was in Kuwait. And if he's busy, you cannot do anything. There were some technical problems also. But since we are using Intercept X Endpoint cloud-based solution, everything goes smoothly. 

The initial setup is really simple. We install it in our active directory. It can be set up automatically.

It took two minutes, maybe even less than two minutes, and then it keeps updating on the back end. So users do not feel anything.

We have been working in IT for the last twenty years, so we know how to do this.

I'm also the network administrator, so we use an active directory to deploy it, and we got it integrated into our Windows Solution image. It gets updated, and it gets installed by itself.

It's good. Not that expensive.

We go for the three years plan.

I recommend it to everyone. It's easy to use. It's still strong and light on the computer. It doesn't take a lot of memory. The feature I found valuable is that it works for signature antivirus as well as finding signatures.

Overall, I would rate the solution a nine out of ten. 

We're a Sophos partner and generally use Intercept X software.

In my experience, it is a good product. Sophos family has many offerings, and the selling model is interesting for us as an MSP or Flex partner.

For end customers, you have a centralized controller providing access to every aspect of the deployment. While the platform isn't the easiest to use, if you properly set up the policies, it's very efficient. Sometimes, the platform itself can prevent security risks due to the product's capabilities.

It works very well against ransomware and similar threats.

I appreciate the ability to use the latest endpoint protection features in case of an infection or cyber threat. This is especially true when using the product with a Sophos firewall solution, like the XG series. They collaborate effectively in the event of a cyber threat.

Its ability to continuously query the data lake is beneficial. So, the deep learning technology in Intercept X Endpoint enhances threat detection capability.

However, the automated threat response for incident response times can be better if the user subscribes to Sophos service called EDR... I think it's called Managed Threat Response (MTR). There is a higher layer of support available.  For big customers, this could a good option.

The price could always be better. 

I have experience with this solution. I have been using it for a lot of years. 

It is a stable product.

It is a scalable product. It covers laptops and essentially any Windows platform – servers, clients, and even home users. So, it protects a huge number of potential platforms.

There are around 300 endpoints. 

The customer service and support could be improved in regards to response time. It could be faster.

The complexity of the setup depends on the environment. 

For single deployments, it's quite easy to set up. You can organize customers using separate payments and policies for each through the centralized console. Integrating the product with other Sophos offerings makes it very efficient. 

Customers mostly use the cloud solution. On-premises is probably less common among Sophos users.

It's difficult to have major issues with deployment. Problems usually arise due to the age of the platform. If you have older systems, support can be more expensive. Sophos might support older platforms for a while, but you'll likely have to pay additional subscriptions.

We have seen an ROI. We consider it a strategic product for our organization.

We operate as an MSP, so we pay yearly. However, if the end customer is part of the Sophos Flex program, they have more flexibility and can adopt a monthly payment process.

I suggest investing in training. It's a good product, but unlocking its full potential requires some training time.

Overall, I would rate the solution a nine out of ten.

We use the solution for endpoint and server security.

From a security standpoint, it provides me the visibility to see what is happening on all my endpoints and server.

I have the ability to interact directly with potentially infected machines from the network.

It is easy to set up. 

The solution offers fair pricing.

Technical support is helpful and responsive.

It is stable.

The solution scales well. 

Initially, when I started, I had a lot of performance challenges. They need to work on performance to the endpoints. 

We tried to set up Sophos Zero Trust within my Sophos central cloud. It only works with Microsoft and I use Google. I'd like to see Google added. 

I've been using the solution since 2019. I've used it for three to four years. 

It is very stable. There are no bugs or glitches, and it doesn't crash or freeze.

It has scaled well. We haven't had issues in that respect.

We have about 950 endpoints and 57 users.

We have plans to increase usage.

I've used technical support. They are fine. I speak to the country manager directly in Nigeria, and they are very responsive. 

I'm also using Digital Guardian. The combination of Sophos and this solution may have affected performance. 

It has two components. While it is n the cloud, all agents are deployed on-premises. 

I have definitely seen an ROI while using this solution. 

The pricing is fair. It's not overly expensive. 

I'm using the latest version. It updates automatically online. 

I'd advise new users to deploy Intercept X with EDR on your endpoints. 

I'd rate the solution nine out of ten.