Intercept X Endpoint Reviews

My company uses Active Directory to manage users and track whether they have installed any third-party applications or any malicious applications that need to be blocked before allowing for the installation of the application. My company informs users whether the tools they use have any malicious activities or products.

In terms of protection, Intercept X Endpoint is very good as it detects and identifies issues at a very early stage, so it is up to date. In terms of usability, it consumes a lot of RAM space, which causes work machines in our company's environment to be very slow. In my company, we have to wait and allow for the tool to complete the scanning of all the files and other aspects, or else the machines get slow.

The machines get too heavy because of the background applications that run when the tool is used. The performance offered by the product needs improvement.

I have been using Intercept X Endpoint for more than two years.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

In terms of scalability, you have to pay for every user that uses the product. If you pay more, you can get more users to use the product.

Around 500 people in my company use the product.

The product is extensively used in my company, and we plan to increase the number of uses of the solution. As the number of users of the solution in our company increases, we have to implement the product in every employee machine in our organization. My company uses the product on Windows and Linux.

I have no idea about the other products in the market since I directly started to use Intercept X Endpoint.

The solution is deployed on an on-premises model.

A representative or set of executives from Sophos' team is involved in the product's installation process and guides the use cases of the application.

The return on investment from the use of the solution is very good since it helps my company to keep our network secure and protected.

On a per-user basis, my company has to pay a certain amount of money.

The solution improves our company's endpoint protection strategy as it helps to protect our network from getting affected by any worm or malware.

It is a very good tool to use for stopping threats. The tool is also useful to manage the activities of users in our company.

The tool is very good to use and is always up to date. The product can identify malware and worms at an early stage. Additionally, the tool also helps identify crypto miners.

Our company's system performance was getting slow because of the product.

I rate the overall tool an eight out of ten.

The solution is used to protect organizations from malware and phishing emails.

The solution is very useful. The product protects an organization from known and unknown threats. A dedicated team monitors the solution 24/7 to protect it from unknown threats. It is very good for protection from cyber threats. The product is user-friendly.

The product’s DDoS and AI features must be improved.

I have been using the solution for around six to nine months.

We haven’t faced any issues with the tool’s stability.

The tool is scalable.

The technical support is very good.

Positive

I have also used Cisco, Palo Alto, and Trend Micro. Intercept X provides prompt service. It has user-friendly dashboards. We are able to meet our client’s expectations well.

The initial setup is very easy. Customers choose the product because it has a user-friendly dashboard. It is not complicated. It is easy to understand. To deploy the tool, we install it in the client’s server and enable the policies they require, like USB filtering, URL filtering, and web control traffic. The customers have their own DLP methods. We enable it as per the requirements. Our service team is involved in the deployment process. It takes 40 to 60 minutes to deploy the tool. It is easy to maintain the product.

The solution’s pricing is good.

I would recommend the product to others. Overall, I rate the solution an eight out of ten.

We use it just for antivirus detection. There was a facility where you could send a fake email to find out who clicked on these links. So this option is not available. We just have a simple NDR.

The most valuable feature is that it literally works. We have reduced a lot of complaints after switching to Sophos. Because we had Bitdefender, it was also good, and we could not find it to renew it.

There is room for improvement in terms of stability and updates. Updates, like if someone does not turn on the computer for six months, and then it gets expired, then you have to manually remove it and then reinstall it.

I have been using this solution for five years now. We use the latest version. 

I would rate the stability a nine out of ten. It is a stable solution. There is no problem at all in the cloud. 

Sometimes we cannot rate stability a ten out of ten because, you know, there are some updates. If it doesn't happen, then you have to uninstall it and then reinstall it. If you're working in remote locations, you cannot do it easily. Then you have to ask someone to do it manually. It's something we can't do that much.

The solution is extensively used. We began with 300 users and then 1800 users. And now, we have around 3,000 end-users using this solution. So, we have plans to increase the further usage. 

I contacted support once for license activation. 

In Bitdefender, we used to have a virtual machine, and there was only one engineer available who was in Kuwait. And if he's busy, you cannot do anything. There were some technical problems also. But since we are using Intercept X Endpoint cloud-based solution, everything goes smoothly. 

The initial setup is really simple. We install it in our active directory. It can be set up automatically.

It took two minutes, maybe even less than two minutes, and then it keeps updating on the back end. So users do not feel anything.

We have been working in IT for the last twenty years, so we know how to do this.

I'm also the network administrator, so we use an active directory to deploy it, and we got it integrated into our Windows Solution image. It gets updated, and it gets installed by itself.

It's good. Not that expensive.

We go for the three years plan.

I recommend it to everyone. It's easy to use. It's still strong and light on the computer. It doesn't take a lot of memory. The feature I found valuable is that it works for signature antivirus as well as finding signatures.

Overall, I would rate the solution a nine out of ten. 

We primarily use the solution for our employees. It was packaged with our solution provider.

It's a standard offering. It has all the basic features needed. 

The threat analysis center is nice.

In general, the solution has gone south. I'm not the biggest fan. Sophos just has too many services, and the CPU memory usage is just too high. It causes a reduction in performance. You have to be running on a machine with at least 16GB of RAM to have it actually function properly. It's very labor intensive as every action is scanned by Sophos. It uses up way too many resources. 

The policies could be nicer to manage. The same with users and groups. The central experience is not great right now. 

I'd like better API access into Azure and InTune, although I suspect it will not happen as they are competing products. 

I've been using the solution for a month or so. I'm still rather new to the product. 

It's very resource hungry and expensive. 

It is not very scalable. It's very static. There's no real evidence for ways to expand it, unless you want to buy more stuff or add-ons. 

We have just under 300 people using the solution. 

We are trying to migrate away. We do not plan to increase usage. 

I haven't reached out to support in the context of my current role. I have worked within Sophos support in the past. 

I'm also using InTune. 

I do have colleagues and therefore some visibility into CloudFlare, Symantec, and Trend Micro. We likely will go with Microsoft based on cost and the ability to integrate everything together. We have a small tech team, and we are a charity, so we are looking for effective solutions that do not drain our budget. 

It's not too difficult to set up, although I wasn't involved in this particular deployment. You just need to create and set policies. It is what it is. They could be more flexible in terms of policies. 

The implementation process was rolled out by the solution provider.

Historically, I have not witnessed any ROI.

It is an expensive product. We are moving away from it partly for that reason. 

The solution doesn't fit our use case. 

I'd advise other users not to use the product. 

I'd rate the solution six out of ten. 

We're a Sophos partner and generally use Intercept X software.

In my experience, it is a good product. Sophos family has many offerings, and the selling model is interesting for us as an MSP or Flex partner.

For end customers, you have a centralized controller providing access to every aspect of the deployment. While the platform isn't the easiest to use, if you properly set up the policies, it's very efficient. Sometimes, the platform itself can prevent security risks due to the product's capabilities.

It works very well against ransomware and similar threats.

I appreciate the ability to use the latest endpoint protection features in case of an infection or cyber threat. This is especially true when using the product with a Sophos firewall solution, like the XG series. They collaborate effectively in the event of a cyber threat.

Its ability to continuously query the data lake is beneficial. So, the deep learning technology in Intercept X Endpoint enhances threat detection capability.

However, the automated threat response for incident response times can be better if the user subscribes to Sophos service called EDR... I think it's called Managed Threat Response (MTR). There is a higher layer of support available.  For big customers, this could a good option.

The price could always be better. 

I have experience with this solution. I have been using it for a lot of years. 

It is a stable product.

It is a scalable product. It covers laptops and essentially any Windows platform – servers, clients, and even home users. So, it protects a huge number of potential platforms.

There are around 300 endpoints. 

The customer service and support could be improved in regards to response time. It could be faster.

The complexity of the setup depends on the environment. 

For single deployments, it's quite easy to set up. You can organize customers using separate payments and policies for each through the centralized console. Integrating the product with other Sophos offerings makes it very efficient. 

Customers mostly use the cloud solution. On-premises is probably less common among Sophos users.

It's difficult to have major issues with deployment. Problems usually arise due to the age of the platform. If you have older systems, support can be more expensive. Sophos might support older platforms for a while, but you'll likely have to pay additional subscriptions.

We have seen an ROI. We consider it a strategic product for our organization.

We operate as an MSP, so we pay yearly. However, if the end customer is part of the Sophos Flex program, they have more flexibility and can adopt a monthly payment process.

I suggest investing in training. It's a good product, but unlocking its full potential requires some training time.

Overall, I would rate the solution a nine out of ten.

We have a script that deploys the solution on machines when a user joins the local Active Directory domain. We manage it from Sophos Central in the cloud.

The solution protects us. The performance and stability are good.

The solution can tie up a computer. We're software developers. Sometimes, when we do a build, it has a lot of files. The scanning can slow it down quite a bit. We put exceptions to stop the tool from looking at those folders.

The cloud management console could be a little more user-friendly. There is a graph showing what happens when something is discovered. It's interesting, but I think the information could be presented better and that there could be more information.

I have been using the solution for about 18 years.

The tool’s stability is fine.

The tool is scalable. We use it to protect 40 endpoints, and we have other customers who have more than 100 endpoints. Our technical team needs two people.

The support is good.

The setup is straightforward. If we're installing it locally on a computer that's just joined to the domain, it would require a script. Setting up the script is quite simple. Setting up, testing, and getting it right takes about half an hour. It works out of the box.

If we have to set up a computer that has not joined our domain, we must log on to the cloud portal and choose to protect the computer. We can download the file that we run on the computer. It's pretty straightforward. We don't need any external help. The deployment is seamless across our organization's endpoints.

The product is moderately priced. We pay a yearly license fee.

We haven’t had any major incidents. The product occasionally picks up and prevents something from happening. We're lucky not to have had any major incidents. Every now and again, the solution pops up and tells us that it stopped something, but we don't keep data on it. We wouldn't know how it's impacted us.

I wouldn't recommend the solution because we are investigating alternatives. We are considering MDR solutions. We might choose Microsoft Defender because it is included with other Microsoft products. In an ideal world, the product has no benefit. It's like insurance. We hope we never have to use it. Overall, I rate the solution an eight out of ten.

The solution is primarily used for endpoint. 

The client isolation feature is a very effective feature. There is a lot of information you can find in the console. Management is good. They're always giving you information on the products you have rather than trying to send you new products.

I have been using Intercept X Endpoint for 3 months. 

The solution is stable and I rate the stability an 8 out of 10. 

I have only spoken to technical support during installation. 

When talking to sales support or technical people, I find that they're all very busy. It takes a few days to be able to actually have a meeting arranged. If I contact them that I want to have a meeting with somebody technical from Sophos to go over an implementation or something that I wanted to get out of the product, they may not be available for 6 or 7 days.

Neutral

The initial setup is straightforward. 

The pricing is actually quite reasonable.

I was looking at the Rapid7 and Darktrace before choosing Intercept. 

Overall, I rate the solution an 8 out of 10. 

The product is used for security. It is like an antivirus.

The product learns the user’s behavior. It is an intelligent tool.

The product must also focus on other operating systems like Linux and macOS. The tool is not stable on Linux systems. It is heavy. It slows down the machine if the machine doesn't have good specifications.

I have been using the solution for eight to nine years. I am using the latest version of the solution.

The product is stable on Windows machines. I rate the stability a seven out of ten.

We have around 55 users from different departments. I rate the tool’s scalability a seven out of ten.

Support is okay.

The deployment is easy. I rate the ease of deployment a nine out of ten. The process is centralized. We have three engineers to maintain the tool. The frequency of maintenance depends on the alerts we receive about updates or viruses.

The solution is not expensive. The pricing is manageable. We have to pay an annual subscription fee. I rate the pricing a six out of ten.

I will recommend the solution to others. It is centrally managed. We do not have to go to the users’ machines to manage the product. Overall, I rate the product an eight out of ten.