It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. 

Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions.

A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool. 

Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment.