IBM Business Automation Workflow Reviews

IBM Business Automation Workflow is used for the financial sector like the loan management process cycle. It is not worth to use for simple process.

The most valuable feature of IBM Business Automation Workflow is plenty of functionality.

IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM should provide more solution on paper template auto generation and digitize paper templates, allowing for digital versions of documents.

In a future release, they should focus on improving current functionality rather than adding new features. Existing features are enough.

I have been using IBM Business Automation Workflow for approximately six years.

IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time.

The stability of IBM Business Automation Workflow is a four out of five

The scalability of IBM Business Automation Workflow is very good.

I rate the scalability of IBM Business Automation Workflow a four out of five.

In my customer's companies, there are approximately 200 to 500 people using the solution. All the positions of the financial sector employees are using it.

The support I experienced was good.

I rate the support from IBM Business Automation Workflow a four out of five.

Positive

The initial setup of IBM Business Automation Workflow is not simple. It's quite complicated, but it's acceptable because if you want a solution to adapt to an enterprise on demand, it must be complicated. The full deployment takes approximately six months to one year to complete.

We have 20 people for the deployment of IBM Business Automation Workflow.

I have found the return on investment good.

I rate the return on investment of IBM Business Automation Workflow a four out of five.

IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost.

I rate the price of IBM Business Automation Workflow a four out of five.

I rate IBM Business Automation Workflow a nine out of ten.

We use it to manage our client's business processes. This process is related to insurance claims, particularly for situations like house damage, accidents, or loss. When a policyholder files a claim, a person uses a mobile device to collect all the necessary information. Once all the data is gathered, it triggers a series of backend processes. Recently, one of our clients provided us with a workflow that needs to be implemented in both Business Automation Workflow and Business Automation Manager to estimate the project's scope and requirements.

Its interface is well-designed and user-friendly. Often, when you initiate an action, you get a pop-up notification that appears on the screen. The issue with this is that it's disruptive and can interrupt your workflow. You have to either close it or wait for it to disappear before you can proceed to the next step. This can be quite frustrating, especially if these notifications keep coming up frequently. As an IT user, it's important for me that the interface doesn't constantly disrupt my work with a barrage of pop-ups.

One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise. This can indeed slow down the learning process and add to the time required for mastering the tool.

I have been working with it for the last three months.

I would rate the stability capabilities nine out of ten.

I would rate its scalability abilities eight out of ten.

I recall posting something on their support platform, but it was a bit frustrating because I had to wait for the next day to receive a response due to the time zone difference. This delay felt like it was wasting my time. I would rate it seven out of ten.

Neutral

Setting up is relatively straightforward, with a clear and simple installation process.

While it can be quite costly, it offers significant benefits for users. It excels in terms of features, functionality, and handling of various tasks, making it a valuable asset for improving efficiency and productivity. I would rate it seven out of ten.

Implementing IBM Automation Workflow has the potential to significantly enhance business operations by reducing game time and increasing post-automation efficiency. This includes the ability to generate reports for analyzing and optimizing processes. In the long term, it's a seamless investment that can lead to substantial savings in terms of both time and money and this improvement will result in increased customer satisfaction, making it a valuable choice for businesses. Overall, I would rate it eight out of ten.

We are using IBM Business Automation Workflow for banking applications.

IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require.

IBM Business Automation Workflow could improve the integration. 

I have been using IBM Business Automation Workflow for approximately one year.

IBM Business Automation Workflow is very stable.

We have approximately 200 people using IBM Business Automation Workflow in my organization. We do not plan to increase the usage.

I have never needed to call the support.

The installation of IBM Business Automation Workflow is easy and straightforward. Anyone would be able to do it. If the person does not have any knowledge it could take them 45 minutes to complete. However, if have some knowledge of the basics you can do the implementation in approximately fifteen minutes.

We can manage the solution ourselves.

I recommend this solution to others.

I rate IBM Business Automation Workflow a nine out of ten.

We are IBM partners and I'm an enterprise architect.

This product is tightly integrated with the RPA automation process which has a lot of good features. They have recently made some enhancements and added new features. 

There are several areas where improvements could be made including with engagement of OCR capabilities. We currently need to write a lot of customization code and I think if that could be reduced it would improve performance. A similar solution like Pega doesn't require that level of code writing.  

I've been using this solution for 11 years. 

The solution is stable. IBM leads when it comes to automation.

The customer service is very good, we're happy with it. 

Compare to other solutions, the licensing costs are reasonable. 

I rate this solution eight out of 10. 

My company is a gold partner with IBM and implement this solution for our clients. At the moment, we have two projects that are using this solution. One is using the solution for asset and green management for wheat in Egypt. We have four hundred silos. Each has its own process for loading and discharging the wheat to the mill - this is all managed with IBM BAW. Our headquarters also uses BAW to manage wheat transfers.

The low-code interface allows us to focus on the business and the rules. But, even though it is low-code, we are able to customize it via JavaScript.

This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS.

The SCADA Systems are very sophisticated and have a hard time integrating with our older scales.

The technical support in regards to the partner side needs some improvement.

I have been working with this solution for three and a half years.

This is a stable solution that we have been able to use as a distributed system. Each silo works independently and updates are all pushed to the cloud. In the event that there is a shortage in communication, the silo is able to operate completely independently from the headquarters.

This is a very scalable solution.

The technical support based upon the licenses for the client is very professional, dedicated, and very fast.

We are still working on the initial setup. we are in the first stage which is deploying our most important silos (twenty to twenty one of the four hundred total). The whole process will take us about eight months for all four hundred. We have support engineers that are available on-site 24/7 for the first stage, from there, everything will be managed remotely. 

There are between eight and ten engineers working on this product for the development, four to sic system administrators/database engineers, plus roughly twenty team members for QC/QA.

Licensing varies by use-case.

I would rate this solution an eight our of ten.

We are in the initial stages and using general approvals in the office within the departments that move through this system.

It's a flexible solution.

I feel that the features are not user-friendly. For small things, we contact the consultants.

There should be some reporting feature for data access, as well as easy dashboards. 

There are third-party reporting features available, and IBM's own reporting features, but they are much more expensive.

In the next release, they should have a good dashboard.

We have been working with IBM Business Automation Workflow for two years.

We are using the latest version.

It is a stable product. We have not had any issues.

We are still in the initial phases and not that many people are using it. We have not faced any issues with scalability.

We have between 30 to 50 users in our organization. We plan to continue using this solution.

We are trying to roll-out company-wide with the next couple of years and move towards IBM Business Automation.

Currently, we have a contract with the consultant and we do not need support from the vendor.

Previously, we did not use another solution. Most of what was used were manual.

We have a small team of three to four in-house and the consultant has a team of four to five.

The installation was done through a consultant.

There are licensing fees.

When you compare with Laserfiche and M-Files, IBM is expensive.

We being a government organization, our options are to select the product to open bidding. 

At this time this product is being rolled out in the initial phase of implementation with the intention of going company-wide. So at this point, it's too early to switch to some other product.

This is a product that I would recommend to others who are interested in using it.

I would rate IBM Business Automation Workflow a seven out of ten.

Our primary use case is completely banking driven. We select the account to open, determine the complimenting and storage core, cooperate on their calls, do analysis for the core customer, uphold compliance policy and anti money laundering payments, and all the functions we define in the process.

Currently, we are using it on-premises with a roadmap for into the cloud. We call that the private cloud, because this is a bank space so we are not going to the public cloud due to regulations and compliance policy.

The features that we have found most notable are similar to what we have with IBM BPM. Because we have done the automation so that when a document comes from the customer as a soft copy, there is an optical character reader ensuring that the data will be integrated with the BPM. We thought of the human interaction, checking everything, and you can create a case file identification like in BPM.

From the optimization perspective, this is better than what we have currently with BPM where we are also doing automation. We can move where the cash mechanism and the external cash mechanism are, where we put the cluster to a policy, where the service will be available. Even when service fails, it will be taken within a cluster of seconds, as things are on the optimization solution provided by the BAW.

Other improvements include a couple of reusable artifacts. These were not there with BPM and now BAW provides that.

We've got a list of features that feed from IBM. We get them on a weekly basis in the subscriptions. These are the benefits we are getting from IBM - small snapshots level, how you are going to deploy automation, integrated data set ups. That is a pipeline where you can do automation, the process for operational specifications, where it goes to the end-to-end automation process level.

A lot depends upon the customer. Let's say a customer wants to get a good system where you can crop in and automate the process, that feature was not available in IBM. So we spoke to them and they released the setup for tax availability for BAW. We are working on features based on our requirement specifications.

IBM Business Automation Workflow is a new solution that we implemented four months ago. 

This is a new product, so we are getting a couple of bugs on the product level. We have spoken to IBM and it's up to the product vendor to provide product complications, like deployment snapshots and where we have automation in the process. We keep talking to the IBM guys to write a PMR and get it refurnished. 

We use the auto-scaling mechanism. So maybe the volume is too high for utilization and we use the load balancing, distributing the load balancing to multi-use cloud packages. We use that for the availability.

The solution is being used country-wide. That means five to eight million people use it on a daily basis. Globally, we implemented it for the National Bank because it exists across all the countries and all the 128 branches in the different countries.

In terms of scalability, we have implemented auto-scaling. There are on-premises flows, and on-prem/cloud users, and settings on the IBM cloud.

Customer service is good. It's the leader from a customer service perspective.

Before using BAW, I was using BPM for development, designing architecture, and providing a solution for the automation workflow process. I worked on automation without manual interactions.

The initial setup is actually a really complicated process. We did the proper enterprise access to the server. Then we have the front desk, principal, policies, standard regulations, practice assessments, and the architecture, then with the business IT, the whole concept is complex.

We have two types of set ups, micro-services and services in the interaction section. For the services in the interaction section we use the IBM Integration but for the micro-services we use IBM Connect.

We don't have other costs, except for license and support. If you buy the software you can get one year support free of cost. When it is upgrading the PMR and product level issues, there are technical discussions with the vendors. So those things are free of cost provided by the vendors.

We evaluated a couple of vendors like Pega, and Oracle BPM. We evaluated four vendors. We choose IBM at end of the day for their support team, costs, and availability. These factors are a concern for a vendor from a traceability metric perspective. We chose IBM since it is available for implementation and we already have an agreement with them as partners.

IBM Business Automation Workflow is a good tool provided you can use it cross-platform where there are a lot of features. Another good thing, which other products, like Pega and Oracle don't have, is that it is a very optimizing solution providing the IBM BPM process orchestration.

On a scale of one to ten, I would give IBM Business Automation Workflow a nine. 

Since I have been working with multiple vendors on multiple projects in the billion dollar  project range, I see that it works for end-to-end functionality.

It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries.

We are working in the banking industry. The bank has a data lake and they make use of the dashboards and reporting to access and work with their data.

The ability to connect between BAW processes and robotic processes is very useful.

The UA features in the framework are very good. It promotes reusability, which is an advantage for us.

The dashboards are helpful because you can display reports directly on your screen.

We are having a problem because we want to migrate to the cloud, but it necessitates using the Red Hat OpenShift platform.

Sometimes, we feel like we are not getting the full features of the content management capabilities. We find that some of the small players like NewGen and Documentum are doing a better job at this.

It is difficult to integrate with FileNet. It is already bundled and they are now using automatic integration, but it is lacking in usability.

We want something that is more platform-independent. For example, using the scanner application, we have to use a thick client. Even though we have a content analyzer, in some cases, we first scan with a thick client and then replace it with a thin client.

I have been working with IBM BPM systems for the past 20 years.

This is a scalable product.

The technical support is very good. We're getting on-time responses to all of our queries. We are working with the Middle East support team.

I have worked with different BPM products over the past 20 years and I find that IBM BAW has become a very mature one. It works very well compared to competing solutions.

I would rate this solution an eight out of ten.