Horizon is used to create virtual desktops. It's helpful for people who want to transition from large desktops and laptops to more virtual desktops. More people are working remotely, and that freaks out IT departments when they can't get access to an employee's desktop. We are seeing a lot of demand for virtual desktops for remote working.
Enterprise Architect / Data Solution Architect at Hewlett Packard Enterprise
It simplifies management of remote devices, but support is kind of hit or miss
Pros and Cons
- "VMware Horizon View is easy to configure and deploy."
- "VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about."
What is our primary use case?
How has it helped my organization?
Horizon allows us to sell a solution to customers.
What is most valuable?
VMware Horizon View is easy to configure and deploy.
What needs improvement?
The cost of licenses is always a challenge. I would also like the deployment to be simplified and automated to be more streamlined. It would be helpful for managing. For example, if you are deploying 900, it would be nice to automate the management of groups of 30 or 40 or whatever you're doing. Automation and deployment tools would be good.
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For how long have I used the solution?
We've used VMware Horizon View off and on since it was first introduced in 2006. I have been messing around with VMware since early in my career. It's probably been about 18 months since I last did a direct Horizon solution.
What do I think about the stability of the solution?
Horizon View is pretty stable.
What do I think about the scalability of the solution?
Horizon View has been scalable enough for everything I've done so far. The last deployment was about 900 users. It was a mixture of office workers and managers.
How are customer service and support?
VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about.
Which solution did I use previously and why did I switch?
Our customers switched from more of a traditional laptop or desktop environment where they were maintaining 900 different systems and trying to keep them patched and updated. A VDI is helpful for tracking ransomware or viruses because you can lock down systems more easily when they're centrally controlled.
How was the initial setup?
Setting up Horizon is probably not easy for an inexperienced person. You can't just read the manual and do it. You need some experience to set it up. It's not overly complex, but it also isn't so simple that you could deploy it yourself if you've never done it before.
It took about two or three months because you can't just roll it out. You have to migrate the users in batches. If you're rolling out a thousand users, you can't just turn it on and have at it with a thousand. You deploy 30 and migrate a department and then do another. That's the case with any virtual desktop solution. Rolling it out is always going to be a more gradual process than a big bang all at once overnight.
What was our ROI?
VMware has tools to calculate projected ROI. The customers don't hit that projection, but they get relatively close. Typically the projected return is higher than what customers actually see.
What's my experience with pricing, setup cost, and licensing?
The pricing can be relatively competitive, but sometimes you have to go back to VMware and ask for additional discounts. You can make it competitive If you're prepared to put in the work. The list prices and standard discounts may not be competitive, but if you push hard enough, you can get the price to where you need it to be.
When you deploy the solution, the goal is to reduce normal operating costs by making it easier to keep your devices updated and patched. Obviously, there are hardware costs for running virtual machines, so there are additional costs depending on where you're running it, especially if you're using the standard hybrid cloud. If you use the Horizon Cloud, it's a different pricing model.
What other advice do I have?
I'd rate VMware Horizon View seven out of 10. If you want to simplify management and retain control, give it some serious thought. If you're allowing users to work on their own devices, it's necessary. If everybody has their own laptops, you want to use something like Horizon or VDI to manage your corporate applications. It's absolutely essential for that type of environment.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Technical Manager at Amidas Hong Kong Limited
Support and alternative deployments could improve, but highly scalable
Pros and Cons
- "The most valuable feature of VMware Horizon 7 is its ease of use."
- "VMware Horizon 7 could improve by supporting the active-active data center. At this time we are only deploying it in the production environment. Our customer is considered to deploy the VMware Horizon 7 to a secondary data center, but we found out that it cannot fully support the user in the deployment in the active-active data center. Any improvement on this would be beneficial."
What is our primary use case?
VMware Horizon 7 is used for remote access to allow the users to work from home.
What is most valuable?
The most valuable feature of VMware Horizon 7 is its ease of use.
What needs improvement?
VMware Horizon 7 could improve by supporting the active-active data center. At this time we are only deploying it in the production environment. Our customer is considered to deploy the VMware Horizon 7 to a secondary data center, but we found out that it cannot fully support the user in the deployment in the active-active data center. Any improvement on this would be beneficial.
For how long have I used the solution?
I have been using VMware Horizon 7 for approximately two years.
What do I think about the stability of the solution?
VMware Horizon 7 could improve stability.
What do I think about the scalability of the solution?
The scalability of VMware Horizon 7 is very good. We have 100 users using this solution in my organization.
How are customer service and support?
We typically open up the support page in VMware Horizon 7 for help. I did not find it very helpful but they tried their best.
Which solution did I use previously and why did I switch?
We previously used Citrix before we chose VMware Horizon 7. The pricing of Citrix was better.
How was the initial setup?
The initial setup of VMware Horizon 7 depends but for most it is easy. It took us one month.
What about the implementation team?
We used a consultant to implement this solution.
What's my experience with pricing, setup cost, and licensing?
The price of VMware Horizon 7 is more than some other solutions.
What other advice do I have?
I rate VMware Horizon 7 a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Horizon 8
June 2025

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Manager Data Centre at a consultancy with 51-200 employees
It's great that users can log in from anywhere and from a variety of devices
Pros and Cons
- "Ability to log in from anywhere and from a variety of devices."
- "Ability to log in from anywhere and from a variety of devices."
- "sdfgdfg"
- "Users can log in from anywhere and from a variety of devices."
- "Reporting could be improved, we currently have to export manually."
What is our primary use case?
We use this solution for our virtual desktop infrastructure where the user's desktops are running the data center using Horizon. With the increase in the number of people working from home, we wanted a solution like Horizon. We are customers and I'm a resident consultant.
What is most valuable?
The major advantage of this solution is that users can log in from anywhere and from a variety of devices. Previously, it was difficult for us to manage but when we moved to VDI and people were able to log in from anywhere, it made a huge difference. I like that we're able to take a snapshot of the desktop.
What needs improvement?
Reporting could be improved. We have 200-300 users and it's difficult to know who has logged in and when. We have to do this manually so having a tool that would enable the export of reporting would be useful and save a lot of time.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
The solution is stable and highly reliable. We haven't had any issues with bugs, users are able to plug in properly, and the VMs are working fine.
What do I think about the scalability of the solution?
Scalability is good. We initially started with four servers and within a month we have scaled it up, adding an additional four servers. We initially purchased 100 licenses and then another 100. It was simple and straightforward to scale up.
How are customer service and support?
We contacted support for implementing the SSL certificate and for enabling the MFA. The support was good and we were able to resolve our issues.
How was the initial setup?
The initial setup was simple and straightforward although it will be more difficult for anyone who doesn't have experience. We have around 200 users and deployment took about three days. We have one admin for patching and updating.
What's my experience with pricing, setup cost, and licensing?
Licensing is on an annual basis and quite costly.
What other advice do I have?
We use this solution heavily and I would definitely recommend it.
I'd like to rate this solution more highly, but because of the issue with reporting, I rate it eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a university with 201-500 employees
Modern, integrates well, and highly stable
Pros and Cons
- "The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle."
- "The multimedia playback is not very good and they could improve it by increasing the quality."
What is our primary use case?
We use this solution for delivering virtual desktops and applications.
Currently, we are using version 2006 which has an older model of provisioning and there are some compatibility issues that we are going to solve in the coming months. The latest version is 2103. However, there is not much difference between 2006 and 2103 it is almost the same.
The small differences are in adjunct functionality and regarding the transference relationship between domains.
What is most valuable?
The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle.
What needs improvement?
The multimedia playback is not very good and they could improve it by increasing the quality.
In an upcoming release, there could be more integration support for Linux and better Linux user profile management. This is a feature we use in the universities but most other normal businesses will not be interested in Linux.
For how long have I used the solution?
I have been using this solution for approximately six years.
What do I think about the stability of the solution?
95% of the features work without any issues and 5% of them have issues that are normally difficult to pinpoint. However, since these small issues can normally be corrected by support, this solution's stability rating is high.
What do I think about the scalability of the solution?
We have 5,000 users on the system but only 200 of them are using it together at the university. Scalability was not ever an issue.
How are customer service and technical support?
We have contacted technical support and they have been responsive.
How was the initial setup?
The initial setup is a moderate level of difficulty.
What about the implementation team?
We did the implementation of the solution.
Which other solutions did I evaluate?
In my organization, we use a lot of VMware solutions for vertical integration and have evaluated other solutions, such as Citrix.
What other advice do I have?
I would have said this solution needs to improve in profile management a couple of years ago because VMware does not have profile management that works out of the box. However, this issue was solved by Microsoft by releasing a solution that works very well with VMware Horizon.
Those who are wanting to implement this solution should consider the Cloud offerings for VMware Horizon. There is a possibility it could cut the time for delivery and it is more scalable. You will not have scalability issues.
I rate VMware Horizon 7 an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at WISE VARY
Better GUI and easy scalability
Pros and Cons
- "The initial setup is very simple."
- "There is room for improvement in security features."
What is our primary use case?
My use case is to try from the customer experience because right now, we work from home and anywhere. So, and also the power consumption of the desktop and IT security are concerns.
What is most valuable?
I find the virtual desktop and its spacious capacity to be the most valuable aspect of VMware Horizon View in my experience.
What needs improvement?
There is room for improvement in security features. In the next release, perhaps they could add some 3D features to Horizon View, especially considering the concerns around ransomware and security.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It's stable; we haven't experienced any major issues or glitches.
What do I think about the scalability of the solution?
We can scale it easily. There are around 200 users in my company who use Horizon View.
How are customer service and support?
In terms of technical support, it's easier to contact the support team with Horizon View.
How was the initial setup?
The initial setup is very simple.
What's my experience with pricing, setup cost, and licensing?
The solution has a higher price than competitors. The price could be more flexible for clients.
Which other solutions did I evaluate?
In my experience, the deployment process is better with Horizon View than with other solutions. The GUI is also better and it's easier to operate. And in terms of technical support, it's easier to contact the support team with Horizon View.
What other advice do I have?
I would definitely recommend using this solution. Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Executive Manager - Data Center Virtualization at a insurance company with 1,001-5,000 employees
High availability, user-friendly, reliable, and integrates well
Pros and Cons
- "I appreciate how simple and straightforward the operation of VMware Horizon View is."
- "Using a printer with the VDI is not a straightforward process."
What is our primary use case?
We are using VMware Horizon View in two ways - for both virtual disk infrastructure (VDI) and application virtualization.
The primary use case is for individuals external to our company to connect and access internal resources. This is done by publishing a virtual desktop point to allow access.
How has it helped my organization?
In terms of productivity, VMware Horizon View has been extremely beneficial.
We can run 100 percent of our employees remotely using VDI. We have anywhere from two the three thousand employees.
What is most valuable?
I appreciate how simple and straightforward the operation of VMware Horizon View is. It is very user-friendly and can be used on any device, anywhere, and anytime.
What needs improvement?
There are certain areas that require improvement, and in my opinion, the most important factor is with some instances where I have experienced limitations, particularly with the printing service. Using a printer with the VDI is not a straightforward process.
Overall, in my opinion, the solution works perfectly.
For how long have I used the solution?
I have been using VMware Horizon View since 2016, for seven years.
During this time, I have used several versions and performed multiple upgrades. I initially began with version 6.2, then proceeded to upgrade to 7.1, 7.4, and now to 7.13. Currently, I am planning to upgrade to version 8.
What do I think about the stability of the solution?
VMware Horizon View is quite a stable solution. We have had no issues.
What do I think about the scalability of the solution?
In my opinion, scaling up to ten sites is easily achievable as the solution is highly scalable. It can be scaled not only within a single site but across multiple sites as well.
We have approximately two thousand people in our environment that are using VMware Horizon View.
We are not only planning to provide access to external employees but also aiming to expand access to internal employees.
How are customer service and support?
The last time I contacted them was about an issue with USB printing, which I believe was related to a Microsoft patch rather than a VMware issue. It seems that the USB printing feature was affected negatively by the Microsoft patch.
To clarify, the printer redirection feature within VMware Horizon was impacted by a Microsoft patch or update, which resulted in the feature not functioning properly. Both products are involved in this issue.
Which solution did I use previously and why did I switch?
Previously, we were using We were using Citrix XenApp.
How was the initial setup?
Building the infrastructure is relatively straightforward; however, the challenge is in retrieving the master image or golden image for your desktop, which can be a time-consuming process depending on your specific needs.
For an experienced individual, the implementation of the health solution should not take more than three days.
What about the implementation team?
To be honest, I was able to implement it on my own. However, it's important to note that you may require certain prerequisites from the network team if you plan to make the solution highly available, such as utilizing LoadRunner and other tools.
What was our ROI?
In my personal opinion, the solution is worth the investment and provides good value for its cost.
What's my experience with pricing, setup cost, and licensing?
I cannot provide a detailed comment on the pricing; however, I can say that it is quite expensive.
The licensing for VDI is divided into multiple modules, including standard and enterprise options. There are different types of licensing available for VDI.
Which other solutions did I evaluate?
We were considering Microsoft VDI as well as Zendesk.
What other advice do I have?
In my opinion, for large enterprise companies, if the solution is implemented properly with high availability and designed using best practices, there should be no issues.
I would rate VMware Horizon View a ten out of ten.
Nothing is perfect, but this product is amazing.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Research Engineer
A big, stable solution with good user profiles and policies
Pros and Cons
- "The solution includes good user profiles and policies."
- "The standard license does not include certain features."
What is our primary use case?
Our company uses the solution as a virtual desktop for clients at universities and banks. One customer has more than 200 users who log in from anywhere.
What is most valuable?
The solution includes good user profiles and policies.
The solution integrates well with other VMware products.
Productivity is improved with use of the solution.
What needs improvement?
The standard license does not include certain features.
Customers do not understand the requirements for VGA solutions so education and marketing are needed.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable compared to other platforms.
What do I think about the scalability of the solution?
The solution is scalable to any number of devices or users and integrates well with other VMware products.
How are customer service and support?
Technical support is responsive and solves issues quickly so I rate support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Citrix.
How was the initial setup?
The setup is straightforward in comparison to Citrix.
What about the implementation team?
Our internal team implements the on-premises solution for clients and utilizes third-party providers for VGA components.
Ongoing maintenance only requires two team members.
What's my experience with pricing, setup cost, and licensing?
The pricing can be a challenge because certain features are not standard and require a separate license.
The solution can be costly for customers who do not run mission-critical applications or who have less than 50 users. For these use cases, we recommend alternative products.
Which other solutions did I evaluate?
I evaluated other options that included RDS.
What other advice do I have?
The solution is big and stable with many features. Integrations and user scalability are easy compared to other products.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Chief Enterprise Architect at a financial services firm with 10,001+ employees
Stable, with a straightforward setup, but could offer better pricing
Pros and Cons
- "The initial setup is pretty straightforward."
- "The solution isn't quite mature yet. It needs more time to mature and to get more market recognition."
What is our primary use case?
Horizon basically protects you're VMware and your Bring Your Own Device (BYOD). BYOD connecting to your network and these can be secured using VMware Horizon.
With COVID there is a very big impact. There is a hybrid kind of workforce model now. People will be able to connect using their own devices. If it is BYOD case, the number of assets is going to increase. It will almost double the number of the secured assets out there. This means that as the asset size grows, there's a lot of traffic. If you talk about the Horizon it is Zero Trust Architecture plus Micro-segmentation. It has to level both into one platform.
You then need to physically test that your endpoints are all secured so that there is no way for somebody connecting from their own device or laptop to accessing the network with any kind of malicious code. You're protected.
What is most valuable?
The solution is quite stable. The performance is good.
The scalability has been very good. It's easy to expand it to more endpoints.
The initial setup is pretty straightforward.
What needs improvement?
The solution could be more secure. Horizon is a recent addition in the sense that, due to COVID, we're working from home and those off-network devices also have to get secured. It's not only on-premises and the cloud infrastructure anymore. Your connectivity from the endpoints from the employees who are logged in from home also has to get brought in.
The solution isn't quite mature yet. It needs more time to mature and to get more market recognition.
The solution needs to work on its pricing. Compared to VMware Workspace ONE it should not be more in terms of cost.
For how long have I used the solution?
I've been using the solution for more than four years.
What do I think about the stability of the solution?
The solution is stable. It offers good performance. There aren't crashes and it doesn't freeze. there aren't bugs or glitches. It's been good overall.
What do I think about the scalability of the solution?
The scalability is excellent. If you need to extend it to more endpoints, it's possible to do so, and it's not difficult in terms of a process. If a company needs to expand the offering, it can do so with ease.
We have a hybrid workforce, with 8,000 or so users who likely have both their work and home devices on the system.
We do plan to continue to use the product going forward. We have no plans to move away from it.
How are customer service and support?
Our end-user support is our level end-user computing, EUC. EUC is a separate kind of support model, and there is dedicated support if we run into issues. So far, we have been satisfied with the level of support.
Which solution did I use previously and why did I switch?
VMware worked with Workspace One, which has been upgraded into Horizon.
How was the initial setup?
The initial setup is not overly complex. It's easy. It's a part of the VMware Workspace segment which makes it quite simple. A company should have no issues with the implementation.
Normally, the process from beginning to end only takes a couple of hours. It's a pretty quick process.
For maintenance, we have a team called EUC - End User Computing - that inspects all the upgrades and handles all the maintenance.
What about the implementation team?
I handled the process of implementation myself. If did not need an outside consultant or integrator. We were able to manage everything in-house.
What was our ROI?
There is a good ROI.
What's my experience with pricing, setup cost, and licensing?
We do have a licensing fee that we need to pay. Horizon is expensive if you were to consider EDR. I cannot speak to the exact cost of the product, however.
EDR itself is a big investment. If you're investing in EDR be prepared to pay a bit. There are two platforms that we are using - Windows and Linux. In the Windows platform, basically, we can secure it using the Windows Defender. In the case of Windows Defender, we don't need any separate EDR. For Linux, however, we need it. That said, mostly the users are all Windows users. More than 60% to 70% of the users are Windows users and so we don't need the EDR product across the board. That saves some costs for us.
Which other solutions did I evaluate?
I did evaluate multiple EDRs before choosing this solution.
What other advice do I have?
We use the latest version of the solution at this time. It's the most up-to-date option.
From the COVID impact, the number of vulnerabilities has gone up. That means there are other challenges of coping with the security in recent times due to the deluge of more assets, basically, made on one level because people are bringing their own devices into the mix. So far, we've been able to secure everything, and we've been able to stand back and say that we're fine and, even with this new hybrid work model, we are secure and back to normal, so to speak.
The solution is a recent edition that is not been fully adopted and it is still slightly immature. It's not reached a stage where it is saturated. For that reason, I'd rate the solution at a seven out of ten.
I would recommend the solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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