Freshservice Valuable Features
Senior Helpdesk at a non-profit with 51-200 employees
I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.View full review »
The analytics are very good.
The solution offers very nice incident management.
The overall functionality of the product is excellent.
The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically.
Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company.
We are starting to use the project management aspects right now. We have different projects and we have all information in the same solution, in the same place. It makes everything more centralized and easier to access.
The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.View full review »
Network Analyst at a real estate/law firm with 1-10 employees
We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.View full review »
Consultant at a tech services company with 51-200 employees
The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible.View full review »
Infrastructure Management at a financial services firm with 51-200 employees
The most valuable features of Freshservice are the notifications, customization, and flexibility.View full review »