Freshservice Primary Use Case
Senior Helpdesk at a non-profit with 51-200 employees
It is a solution for help desk ticketing, as well as for knowledge base and inventory. We also deploy a fresh service agent that actually goes and gets installed on all of our PCs and any of our computer clients within the organization. That provides Freshservice with inventory information so that we can go and track assets.
I am currently using the most recent version of it. It is cloud-based, so it automatically updates. It is a public cloud, though it is accessed through Okta SAML single sign-on. It is private in that aspect. I have a feeling that their services are on an Amazon Web Services server, but I could be wrong.View full review »
Director de Servicios Profesionales at a tech services company with 11-50 employees
We have only started the process of certification with Freshservice. We are in a training phase right now.View full review »
We're primarily using the solution for incident management. We use it for ticketing for end-users. We are using also all the functionality around change management, release management, and this year we implement project management and software license management. We also make use of the analytics.
Network Analyst at a real estate/law firm with 1-10 employees
We use it for IT help desk purposes and tracking the inventory. Specifically, we use it to do ticketing for the end users to handle IT requests.View full review »
Consultant at a tech services company with 51-200 employees
We extended Freshservice for one of my customers to integrate their business workflow. If the customer needed a new mobile, VM, or something else, they traditionally use a portal, but we have changed that. We designed an extension to manage business demands. In the past year, we've been implementing customization for change management.View full review »
Infrastructure Management at a financial services firm with 51-200 employees
We are using Freshservice for customer service.View full review »