Unlike Cisco, which is expensive, or Sophos, which has performance issues, Fortinet offers a good product with no bottlenecks.
Enterprise Service Manager at Technology Associates Limited
Easy to configure and very user-friendly, with a great graphical interface
Pros and Cons
- "It's very fast and easy to configure."
- "Overall, Fortinet has offered us a very stable VPN that we can access from anywhere in the world and we are not facing any challenges whatsoever."
- "The performance and speed are aspects of the solution that could always be improved upon."
- "The performance and speed are aspects of the solution that could always be improved upon."
How has it helped my organization?
What is most valuable?
The UTM and security features are the solution's most valuable aspects.
It's very fast and easy to configure.
The solution is extremely user-friendly.
The graphical interface is great.
Now, we are able to optimize the bandwidth. We have the level of control to be able to block specific sites - like YouTube, Facebook etc.
What needs improvement?
The performance and speed are aspects of the solution that could always be improved upon.
For how long have I used the solution?
We've been using the solution for the last two years.
Buyer's Guide
Fortinet FortiGate
March 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is very stable. We haven't experienced any issues in the last two years. It's reliable. There aren't bugs or glitches. It works well.
What do I think about the scalability of the solution?
We have 400 users covered under the firewall and 50 employees. We've never had issues with scaling. It shouldn't be a problem. However, it's not something we actively measure.
We plan to increase usage and to continue to use the product for another three years. After that we may upgrade to a new Fortinet product or seek out a new solution, depending on the landscape at that time.
How are customer service and support?
We haven't really faced any technical challenges. We just install it and it runs perfectly. Therefore we don't really have any experience with technical support.
Which solution did I use previously and why did I switch?
Previously, maybe five to seven years ago, I had Cisco. We moved firewalls due to the fact that the renewal cost on Cisco was so high. At the time, we moved to Sophos. It was very good on the UTM side. However, there were performance challenges. That's why we switched to Fortinet. The internet speed is okay and there are no bottlenecks or major challenges.
How was the initial setup?
The initial setup is not complex. It's pretty straightforward.
It's pretty simple for us as we're very familiar with the product. Every year we do a minimum one or two million dollars of business with Fortinet. At this point, my team is very experienced.
It's very easy to migrate from other solutions and we can migrate within one day.
It's pretty plug-and-play. You can handle everything in an hour or two and then you can do the testing. It's very easy.
What about the implementation team?
We handle the implementation for our clients as we're Fortinet partners and well versed in the product.
What's my experience with pricing, setup cost, and licensing?
We received this solution for free because we are one of the leading and exclusive partners for Fortinet in Uganda.
What other advice do I have?
We're partners with Fortinet.
I'm not sure of the exact version of the solution.
Overall, I'd rate the solution nine out of ten. It's offered us a very stable VPN and we can access it from anywhere in the world. We're not facing any challenges whatsoever.
I'd happily recommend Fortinet to other organizations. It's one of the best products out there.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
President at simnet
Detailed analytics that integrates with SIEM products and has good support
Pros and Cons
- "The most valuable feature of this solution is the analytics."
- "Typically, we use Fortinet FortiGate with edge devices for businesses, we also use them to integrate with a SIEM product and we use it for detailed analytics."
- "Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs."
- "Quality control on their firmware versions needs improvement."
What is our primary use case?
Typically, we use Fortinet FortiGate with edge devices for businesses.
We also use them to integrate with a SIEM product and we use it for detailed analytics.
What is most valuable?
The most valuable feature of this solution is the analytics.
What needs improvement?
Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs.
I would like the licensing price to be better. It would be nice if it were less than 25 percent of the hardware costs.
For how long have I used the solution?
I have been using this solution for fifteen years. We are an MSSP.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
With respect to scalability, it's good.
We have 15 people using this solution in our organization.
How are customer service and technical support?
We contact technical support almost daily. They have good support.
How was the initial setup?
The initial setup was not straightforward but not too complex. It's a bit of both.
What's my experience with pricing, setup cost, and licensing?
For our organization, the licensing costs are approximately $7,000 per year.
Which other solutions did I evaluate?
Before choosing the Fortinet FortiGate, I evaluated other solutions.
What other advice do I have?
I would rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiGate
March 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
Director of IT with 51-200 employees
Good reliability and robust solution
Pros and Cons
- "It's super reliable. I don't think I've ever had a reliability issue with it."
- "It's super reliable, I don't think I've ever had a reliability issue with it."
- "Monitoring and reporting could be better."
- "Monitoring and reporting could be better; it's very good, but there's definitely a lot of ways to improve it."
What is our primary use case?
We primarily use this solution as a firewall.
It's our main firewall, but we're planning to replace it with a pfSense for reasons I will discuss.
How has it helped my organization?
What is most valuable?
It's super reliable. I don't think I've ever had a reliability issue with it. Within the four years that I've been using it, maybe two or three times, resetting the firewall was what solved the problem. It's been super, super solid. I never have to think twice. If I ever experience a problem, the firewall is the last thing I think about. I never need to check it because it's never the problem. It's just super solid. It's also pretty robust. I know that there are more robust solutions out there, but not by a lot.
What needs improvement?
In the enterprise proprietary world, Fortinet, in my experience, considering its cost and reliability (maybe they could bring the price down or maybe they could make more plans), I honestly don't think that there is much room for improvement. I think it's a pretty good solution for anyone who is looking for a proprietary solution. I wouldn't look anywhere else.
Cisco, for example, is probably way overpriced. Fortinet on the other hand, one of their strong sides is that they have an all-encompassing solution with a very reasonable price point. Cisco and other brands are a little bit more modular — to get everything you'd have to buy a lot of different packages.
An automated guide feature or templates that you could pick and choose would be a nice addition.
It's definitely not as easy to look at traffic as I would like. Sometimes when I'm trying to see what traffic has been blocked or what traffic has been passed, it's not as easy as I would like to filter it out or to monitor bandwidth.
The monitoring is not as good as it could be. It could be a lot easier to understand. For example, I was trying to figure out, in a given timeframe, how much was downloaded off of a certain interface and I didn't really understand how I could get that information or if it was even available. I was searching the documentation online and I couldn't even figure it out. Monitoring and reporting could be better; It's very good, but there's definitely a lot of ways to improve it.
For how long have I used the solution?
I have been using Fortinet FortiGate for four years.
What do I think about the stability of the solution?
Fortinet FortiGate is super stable, one hundred percent. Just works 24/7 without any issues like you would expect from an enterprise product.
What do I think about the scalability of the solution?
I know that it's scalable, but I don't actually have any experience regarding scalability. It's probably not as scalable as pfSense because pfSense is based on open hardware platforms. I definitely know that proprietary platforms usually tend to be less scalable because they're more constrained with licensing. The scalability in my opinion would be decent, satisfactory, but I believe pfSense is probably more scalable. I know that there are a lot of big corporations like Google and others that use pfSense. I don't know the details. I'm just giving my educated guess.
Which solution did I use previously and why did I switch?
I personally prefer pfSense as it's open-source and you only have to pay a minimal fee for support. But for people who want that platform, I think it's a great solution. If I wasn't using pfSense, I would definitely go with FortiGate.
The two products are completely different. If you're using pfSense, you're basically using the entire open-source world — so you're based on FreeBSD, you're using Snorts, everything is open-source. It's very easy to make modifications and to figure out what's going on. You're not dependent on your single company's documentation, there's a huge user base. It's very easy to modify and extend. You can see what's going on — it's very transparent in that sense. It's probably a little bit more manual. With pfSense, You have to put in a little bit more effort to get things done, but, in the end (aside from the huge cost savings), you get all the features that are available in an enterprise firewall for just the price of support, which is also very minimal.
If you need to make any tweaks, you can do it all yourself. If you need to tweak ciphers for SSL for compliance (for PCI, for security compliance) it's not a difficult thing to do; it's a fairly trivial task.
How was the initial setup?
I didn't set it up initially, but I did set up a lot of things from scratch. I think it could be more simple. When you're looking at a proprietary solution, usually it's aimed for end-users and they just want to do point and click. I believe in certain aspects, pfSense was simpler. I think there's maybe just a bit of a learning curve, but I guess you would experience that with any platform.
What's my experience with pricing, setup cost, and licensing?
I think that the pricing is fair.
What other advice do I have?
On a scale from one to ten, I would give Fortinet FortiGate a rating of nine.
Other than the price and the lack of extensibility and transparency (which is inherent in any proprietary platform); if you're going to compare it to pfSense, then I would not give it a nine. I would give it an eight, and I would give pfSense a 10. pfSense has its drawbacks, but not that many, in my opinion.
Take the time to learn the platform and you won't run into trouble later. That's my advice.
Other than that, it's super solid, super reliable. It does the job.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Customer Success at a tech services company with 51-200 employees
Straightforward to setup, good support, and offers good visability
Pros and Cons
- "The most valuable features are the possibility of having one fabric for switching on security."
- "We would recommend this firewall at any given point in time."
- "I would like to see a more intuitive dashboard."
- "I would like to see a more intuitive dashboard."
What is our primary use case?
We are system integrators, and this is one of the products that we implement for our clients.
The primary use case of this solution is as a firewall, with advanced capability features for sandboxing, for preventing ransomware and other related threats.
What is most valuable?
The most valuable features are the possibility of having one fabric for switching on security.
They have the feature where the fabric and the security fabric can be extended. That gives us visibility as a single pane of logs for many of the activities.
What needs improvement?
I would like to see a more intuitive dashboard.
Technical support can improve in knowledge sharing and they can implement better.
The dashboard appearance needs to be more refined. It has to be smoother and more customer-friendly.
As the cloud is more prominent and more are moving towards the cloud, people are used to certain ease of doing things, and less complicated.
I understand that a firewall is a technical product, but we can try to make it a better customer experience which will increase usability with good results.
For how long have I used the solution?
I have been working with this solution for three years.
What do I think about the stability of the solution?
Fortinet FortiGate is a stable solution. We have not experienced any issues.
What do I think about the scalability of the solution?
It's a scalable product.
How are customer service and technical support?
Technical support is fairly good. We are able to get our message through, they look into our issues and provide us with a solution without any hassle.
I would rate technical support a seven out of ten.
To be better, they would need responsive pre-set activities to be more refined. They need to be in a position to give more modular solutions or more pre-defined solutions that are present.
How was the initial setup?
We did not have any problems with the implementation.
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
The Indian market is different than the European and American markets. When you compare, they need to be a bit more aggressive on pricing.
What other advice do I have?
We would recommend this firewall at any given point in time.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Lead Program Manager at a computer software company with 10,001+ employees
A stable and easy-to-use virtual firewall solution
Pros and Cons
- "The virtual firewall feature is the most valuable. We have around 1,500 firewalls. We did not buy individual hardware, and the virtual firewalls made sense because we don't have to keep on buying the hardware. FortiGate is easier to use as compared to Checkpoint devices. It is user friendly and has a good UI. You don't need much expertise to work on this firewall. You don't need to worry much about DCLA, commands, and things like that."
- "FortiGate is easier to use as compared to Checkpoint devices; it is user friendly and has a good UI, so you don't need much expertise to work on this firewall and you don't need to worry much about DCLA, commands, and things like that."
- "FortiGate is really good. We have been using it for quite some time. Initially, when we started off, we had around 70 plus devices of FortiGate, but then Check Point and Palo Alto took over the place. From the product perspective, there are no issues, but from the account perspective, we have had issues. Fortinet's presence in our company is very less. I don't see any Fortinet account managers talking to us, and that presence has diluted in the last two and a half or three years. We have close to 1,500 firewalls. Out of these, 60% of firewalls are from Palo Alto, and a few firewalls are from Check Point. FortiGate firewalls are very less now. It is not because of the product; it is because of the relationship. I don't think they had a good relationship with us, and there was some kind of disconnect for a very long time. The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate."
- "We were not getting proper support from Fortinet. That's the reason we had to phase out FortiGate."
What is our primary use case?
We have both on-premises as well as virtual firewall servers. We have quite a few FortiGate firewalls as part of our infrastructure. We are using Check Point more from the perimeter perspective. It is only there on the perimeter.
What is most valuable?
The virtual firewall feature is the most valuable. We have around 1,500 firewalls. We did not buy individual hardware, and the virtual firewalls made sense because we don't have to keep on buying the hardware.
FortiGate is easier to use as compared to Checkpoint devices. It is user friendly and has a good UI. You don't need much expertise to work on this firewall. You don't need to worry much about DCLA, commands, and things like that.
What needs improvement?
FortiGate is really good. We have been using it for quite some time. Initially, when we started off, we had around 70 plus devices of FortiGate, but then Check Point and Palo Alto took over the place. From the product perspective, there are no issues, but from the account perspective, we have had issues.
Fortinet's presence in our company is very less. I don't see any Fortinet account managers talking to us, and their presence has diluted in the last two and a half or three years. We have close to 1,500 firewalls. Out of these, 60% of firewalls are from Palo Alto, and a few firewalls are from Check Point. FortiGate firewalls are very less now. It is not because of the product; it is because of the relationship. I don't think they had a good relationship with us, and there was some kind of disconnect for a very long time. The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate.
For how long have I used the solution?
I have been using FortiGate for the last four to five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
I currently have about 36 to 40 devices that are being used. We use a certain number of devices from business to business.
How are customer service and technical support?
We were not getting proper support from Fortinet. That's the reason we had to phase out FortiGate.
What about the implementation team?
We implemented it on our own. It took around one hour. We have one or two engineers for its deployment and maintenance.
What other advice do I have?
We installed FortiGate four or five years ago. We are just phasing out FortiGate and not doing new installations of FortiGate. Whichever model is getting end of life, we're just replacing it with a Palo Alto device. We can use it in the future, but I don't see any presence of Fortinet in my company at this time. I see a lot of push from Palo Alto, Check Point, and other vendors, but I don't see Fortinet around at all.
With the current COVID situation, I don't know how FortiGate behaves when working from home, which is an entirely different concept. In other firewalls, we create HIP profiles and similar stuff, but I am not sure how FortiGate works in such an environment.
I would definitely recommend this solution, but I think Fortinet has to first create a presence. That is more important. Nobody says anything bad about the product. The product is still widely being used.
I would rate Fortinet FortiGate an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a financial services firm with 5,001-10,000 employees
Affordable, simple, effective, and has good support
Pros and Cons
- "The most valuable features are that it is very simple to configure and to manage."
- "The way the rules are created and set up on our firewall is very quick, very simple, and does not take a lot of time, allowing us to spend more time in other areas."
- "In the next release, maybe the documentation on how to use this solution could be improved."
- "In the next release, maybe the documentation on how to use this solution could be improved."
What is our primary use case?
The primary use case of this solution is as a firewall.
How has it helped my organization?
The way the rules are created and set up on our firewall is very quick, very simple, and does not take a lot of time. It allows us to spend more time in other areas.
What is most valuable?
The most valuable features are that it is very simple to configure and to manage.
What needs improvement?
For me, this solution has nothing to improve and it meets the needs that I have. I don't see any way to improve, at least from my point of view on regular use.
In the next release, maybe the documentation on how to use this solution could be improved.
What I have noticed is that when we have done some configurations directly from the command line, there is not a lot of information regarding splitting.
For how long have I used the solution?
I have been using this solution for six years.
We are using the latest version.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Fortinet FortiGate is very scalable.
How are customer service and technical support?
We are satisfied with technical support. We have not had any issues.
How was the initial setup?
The initial setup is very straightforward.
What about the implementation team?
We used a reseller to help us with the implementation.
What's my experience with pricing, setup cost, and licensing?
Pricing is very competitive. It's cheap for what it offers and for what it does.
It's very affordable.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
Fortinet FortiGate is simple and effective.
I would rate Fortinet Fortigate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - IT at a computer software company with 201-500 employees
Provides zero-day protection against undiscovered malware and vulnerabilities
Pros and Cons
- "We use the FortiGate Sandbox to detect zero-day vulnerabilities, such as anomalies or malware, that are unknown and have not yet been discovered."
- "We use the FortiGate Sandbox to detect zero-day vulnerabilities, such as anomalies or malware, that are unknown and have not yet been discovered."
- "We would like to see a better training platform implemented."
- "We would like to see a better training platform implemented."
What is our primary use case?
We are dealing in the payment business where we provide services to end-users, and FortiGate is part of our security solution.
The customers swipe their cards into our product, which transmits the data through another server to the acquirer or bank. The server is hosted behind the FortiGate firewall, so all of the traffic that comes in and out goes through the firewall policies, intrusion detection, and instruction prevention systems.
What is most valuable?
We use the FortiGate Sandbox to detect zero-day vulnerabilities, such as anomalies or malware, that are unknown and have not yet been discovered.
What needs improvement?
We would like to see a better training platform implemented.
For how long have I used the solution?
We have been using Fortinet FortiGate for the past five years.
What do I think about the scalability of the solution?
This is a scalable solution. We are able to integrate new products and different payment options. As new projects come in, we are looking for a hybrid setup that will incorporate the cloud.
How are customer service and technical support?
We have been in contact with technical support and I find them to be good. We've had no issues with them.
Which solution did I use previously and why did I switch?
We are continuing to use FortiGate but we are in the process of upgrading to the 200E and 300E enterprise firewall.
How was the initial setup?
The initial setup was complex. We had to connect it and set up the PCI DSS compliance. To maintain this, there are a lot of things that have to be done on a regular basis. This includes scanning and hardening the servers, then rescanning. Initially, it is very complex.
We have the FortiGate firewall in our environment, and we are using network segmentation. Based on the segmentation, there are policies. Based on the policies, the traffic to the critical components is monitored and goes through the IDS/IPS antivirus profile. We also have hosted applications, so a basic DDoS and WAP are configured.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT System Administrator at emirates hospital
Enables us to control our internet usage with the web filter for application features
Pros and Cons
- "The most important features with FortiGate are the web filter and application controls. We can control our internet usage and use the web filter for application purposes."
- "The most important features with FortiGate are the web filter and application controls, as we can control our internet usage and use the web filter for application purposes."
- "Some features of Fortinet FortiGate are actually fee enabled that are inconvenient for deploying in production. Other issues relate to isolation with Cisco products and your server."
- "Some features of Fortinet FortiGate are actually fee enabled that are inconvenient for deploying in production."
What is our primary use case?
We use Fortinet FortiGate mainly for web filtering and site-to-site VPN connectivity. We establish filters based on the type of application for filtering purposes.
How has it helped my organization?
With Fortinet FortiGate I can do over forty enlaces. We give all of the log-based runtime support to every user and the web traffic coming in. Also, we can enlace all of the security projects from our two servers with the other forty enlaces.
What is most valuable?
The most important features with FortiGate are the web filter and application controls. We can control our internet usage and use the web filter for application purposes. All branch FortiGate devices are integrated with FortiAnalyzer and easy to download and monitor the logs from all other locations. It's easy to change the configurations using CMD-SSH. FSSO is also another good feature.
What needs improvement?
It is mainly our own application of FortiGate that we need to improve. If you compare FortiGate to any other products, all of the other products have more signatures. I couldn't find that many signatures available in the application.
Some features of Fortinet FortiGate are actually fee enabled that are inconvenient for deploying in production. Other issues relate to isolation with Cisco products and your server.
Fortinet should make it so that we are not able to use analytics from Cisco at the same time that FortiGate is installed. We are not able to do real-time network monitoring.
For the next release, FortiGate should be improved to support these issues. For the setup, you need to prepare a lot for that before engaging the deployment.
I learned a lot about FortiGate from books. That should be important in preparation. Fortinet should implement these changes, then we would be able to do more.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
Stability is good. The only issue is that in the VPN, I have seen many times that there is no stability in the VPN configuration and VPN connectivity. That is our only issue.
What do I think about the scalability of the solution?
If we implement Fortinet to Fortinet connections, then the solution works fine and there are no issues. If we connect with any other vendor like Cisco, Palo Alto, or these kinds of devices, I can see sometimes that the connectivity issue is there.
From IIS, the I/O packet works and connectivity is ideal. Connectivity is fine, but the title clock unnecessarily comes in and sometimes it doesn't reach the destination.
We use Fortinet FortiGate in twenty to twenty-five locations at the time, although we are basically focused on healthcare industry requirements.
For the deployment and maintenance, we have two people we are using right now. Regarding maintenance and deployment, we employ experts in network and security support.
We don't have any plans to increase usage of Fortinet FortiGate. We only use it in 25 locations.
How are customer service and technical support?
We have evaluated Fortinet FortiGate's technical support and it is good.
How was the initial setup?
The initial setup is straightforward. The normal VLAN interface configuration with the LAN configuration is fine. There is no problem with that.
Our deployment took a maximum of half an hour to forty-five minutes. It only took this much time for the entire configuration including the LAN and policy configuration.
What about the implementation team?
We did not use an integrator or consultant. Our security engineers completed the configuration.
What other advice do I have?
In terms of rating, Fortinet FortiGate will come in with an eight out of ten. We are satisfied with the product overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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