We use the solution for network security.
It is a user-friendly solution, but the after-sales service needs improvement
Pros and Cons
- "The solution is easy to configure and maintain remotely."
- "Its customer service could be better."
What is our primary use case?
How has it helped my organization?
The solution works quite well for us.
What is most valuable?
The solution is user-friendly in terms of configuration and implementation.
What needs improvement?
The solution's after-sales service needs improvement.
Buyer's Guide
Fortinet FortiGate
June 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the solution for five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The solution's customer service is satisfactory but could be even better.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Sophos earlier. We switched to Fortinet for its price.
How was the initial setup?
The solution is easy to configure and maintain remotely.
What was our ROI?
The solution has generated ROI for our customers.
What's my experience with pricing, setup cost, and licensing?
The solution's licenses cost the same for different subscription plans. But the additional costs vary from client to client.
What other advice do I have?
I recommend the solution to others and rate it as a seven.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller

Sales Director at Visualize Technology (M) Sdn. Bhd.
Provides great firewall security and has good VPN features
Pros and Cons
- "Provides good firewall security and has great VPN features."
- "The solution lacks sufficient filtering."
What is our primary use case?
The case of FortiGate is for firewall and VPN connection. We are partners and resellers of Fortinet and I'm a director. Our company is based in Malaysia.
How has it helped my organization?
FortiGate has improved our operational efficiency.
What is most valuable?
The solution provides good firewall security and has great VPN features. The product is generally very simple to deploy and is quite flexible.
What needs improvement?
They need to improve features related to mobiles with more and more customers adopting that as their way to manage things. They need to look to the future with their features and meet filtering requirements which the solution cannot currently do.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The product is not scalable.
How are customer service and support?
We are self-sufficient in terms of support.
How was the initial setup?
Initial deployments can be complex depending on the customer's requirements. Implementation can take up to a couple of days. There aren't usually too many issues. The solution requires some maintenance, mainly monitoring.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are reasonable. You get value for your money.
What other advice do I have?
It's important to understand your customer's requirements. Once we work that out we then do a round of checks on the security vulnerabilities.
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiGate
June 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Infrastructure Engineer at a hospitality company with 51-200 employees
Simple to use, has less complications and is very straightforward
Pros and Cons
- "Their interface is very easy to use, it is without bugs."
- "Fortinet Fortigate could benefit by simplifying some of their processes."
What is our primary use case?
Fortinet FortiGate is a firewall that protects your assets and data. We have 15 people using this solution. I am an infrastructure engineer. We require 3 people to maintain the solution.
What is most valuable?
What I like about this solution is that it is simple to use, has less complications and is very straightforward. Their interface is very easy to use, it is without bugs.
What needs improvement?
Fortinet Fortigate could benefit by simplifying some of their processes. For example, if you are using Cisco, and you want to find a source and a destination, you type the IP of the source and then the IP of the destination. Cisco will find any denied packet by highlighting it in yellow. To access it with Cisco, all you need to do is right click. FortiGate is not that simple.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately 4 months. I am taking a course regarding this solution.
Which solution did I use previously and why did I switch?
We had been using Cisco and Firepower prior to FortiGate. FortiGate is easier to use. We encountered a lot of problems when we integrated Firepower on Cisco devices.
How was the initial setup?
The initial setup of Fortinet FortiGate is very straightforward. I would give it a 5 out 5 on ease of setup.
What's my experience with pricing, setup cost, and licensing?
Currently, we have not added licenses for all the features we want. For example, we do not have intrusion prevention and detection.
What other advice do I have?
I would recommend Fortinet FortiGate, it is a good firewall, especially for beginners because of its ease of use.
I would rate the solution an 8 out 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Professional Services Manager at Insight Technology
Unique and very efficient product for a security firewall
Pros and Cons
- "From the firewall perspective, the rules and policies are very sufficient and easy to use."
- "The solution is very expensive."
What is our primary use case?
The major function of this solution is traffic shaping for end-users. You can use a specific appendix for the specific manager.
We are using the latest version of the solution: 100D.
The solution is deployed on-premises.
What is most valuable?
From the firewall perspective, the rules and policies are very sufficient and easy to use.
What needs improvement?
The solution is very expensive.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
The support is very good. They respond on time and are professional. From a technical perspective, they're good.
How was the initial setup?
It's easy to set up.
For maintenance, if you want to add a mesh configuration, you can restore your configuration from the backup.
What's my experience with pricing, setup cost, and licensing?
Most people prefer the functions and capabilities in FortiGate, but compared to other solutions, it's expensive.
The price depends on the size of the company. From the beginning, you just want to know the internet bandwidths, speed, and the number of users to be able to offer the right product and model. They have a lot of products in FortiGate according to the size of the company, like 200D and 300D.
What other advice do I have?
I would rate this solution 10 out of 10.
It's a very unique and efficient product for a security firewall. The only comment I have is that the price is expensive for small companies or startup companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Systems & Network Administrator at Giampaolo Group Inc.
Straightforward policies, flexible, and high availability
Pros and Cons
- "Fortinet FortiGate's most valuable features are ease of use, flexibility, and most of the configuration we can be done using the GUI. When we compare Fortinet FortiGate with other solutions the firewall policy are very easy to understand."
- "When we cluster the two Fortinet FortiGate boxes together we have some issues."
What is our primary use case?
In my company, I'm using SSL VPN to connect external users who connect to our firewall to do some maintenance work. We have approximately 50 sites in our company and most of them are using Fortinet FortiGate.
What is most valuable?
Fortinet FortiGate's most valuable features are ease of use, flexibility, and most of the configuration we can be done using the GUI. When we compare Fortinet FortiGate with other solutions the firewall policy are very easy to understand.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately one year.
What do I think about the stability of the solution?
Fortinet FortiGate has worked very well for what we are using it for. The stability is very good. It has very high availability.
What do I think about the scalability of the solution?
When we cluster the two Fortinet FortiGate boxes together we have some issues.
When one of the boxes is active, we can't see the HA box in the same console.
How are customer service and support?
We have not used the support from Fortinet FortiGate. We do all the support of the solution internally.
How was the initial setup?
The initial setup of Fortinet FortiGate was very simple and straightforward.
What about the implementation team?
We did the implementation ourselves.
What other advice do I have?
I rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Mada Insurance
Easy to use UI, excellent support, and simple implementation
Pros and Cons
- "The most valuable features of Fortinet FortiGate are the ease of use and the UI. It has always provided me with what I needed. I have no need for additional costs that other solutions have, such as Sophos."
- "Fortinet FortiGate should improve the VPN tokens."
What is our primary use case?
I am using Fortinet FortiGate for security on all devices, VPN, and IPsec.
What is most valuable?
The most valuable features of Fortinet FortiGate are the ease of use and the UI. It has always provided me with what I needed. I have no need for additional costs that other solutions have, such as Sophos.
What needs improvement?
Fortinet FortiGate should improve the VPN tokens.
The upgrades should be reviewed more frequently, such as daily, to avoid any corruption or issues that can happen, without losing my VPN client. We should not need to downgrade the solution to fix the problems until the Fortinet FortiGate support solves it.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately nine years.
What do I think about the stability of the solution?
Fortinet FortiGate is a stable solution.
What do I think about the scalability of the solution?
I have found Fortinet FortiGate to be scalable.
Fortinet FortiGate is good for medium to large-sized enterprises.
How are customer service and support?
The support from Fortinet FortiGate is amazing.
How was the initial setup?
The setup of Fortinet FortiGate is straightforward.
What about the implementation team?
I am able to do the implementation myself. There is no need for assistance.
What's my experience with pricing, setup cost, and licensing?
The license of Fortinet FortiGate should be reduced.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiGate a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Secure, simple implementation, and responsive support
Pros and Cons
- "The most valuable features of Fortinet FortiGate are the rules and quality of service."
- "Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message."
What is our primary use case?
Fortinet FortiGate can be deployed on the cloud, on-premise, or hybrid setups.
Our clients use Fortinet FortiGate as a firewall for their business.
What is most valuable?
The most valuable features of Fortinet FortiGate are the rules and quality of service.
What needs improvement?
Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately five years.
What do I think about the stability of the solution?
The stability of Fortinet FortiGate is good.
What do I think about the scalability of the solution?
Fortinet FortiGate is scalable.
We have approximately 25 people that are using this solution. We do not plan to increase usage.
How are customer service and support?
If we have an issue we can contact support. We have had good experiences with the support from Fortinet FortiGate.
Which solution did I use previously and why did I switch?
I have previously used Azure firewalls.
How was the initial setup?
The initial setup of Fortinet FortiGate is simple. It is not complex. The whole process took us one day.
What about the implementation team?
We did the implementation of the solutions ourselves.
We have approximately five engineers that do the implementation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
Other firewalls are more expensive than Fortinet FortiGate, such as the Azure firewall.
We are on an annual license and it is approximately 6,000 Egyptian Pound(EGP).
What other advice do I have?
I advise others Fortinet FortiGate has an easy configuration and it does not take much time to learn about the rules that you will need to apply for your company. When you connect to the main server you have high security.
I rate Fortinet FortiGate an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Fraud Risk Analyst at a university with 1,001-5,000 employees
Easy to use, stable, and scalable product that provides protection against internal and external threats
Pros and Cons
- "Fortinet FortiGate protects against internet-based threats, both internal and external. It is scalable, stable, easy to use, and easy to install."
- "This product needs to have an analysis feature, rather than having the analysis done through the integration of a different product."
What is our primary use case?
We use Fortinet FortiGate for the internet, particularly to provide protection against internal and external threats.
What is most valuable?
What I found most valuable from Fortinet FortiGate is that it gave us better protection against internet-based threats. Aside from giving us good protection, it is also easy to use, and it's fully automated.
What needs improvement?
An additional feature I'm expecting from Fortinet FortiGate is for it to have an analysis feature, rather than having the analysis done via integration with a different product.
For how long have I used the solution?
We have been using Fortinet FortiGate for six years.
What do I think about the stability of the solution?
I found Fortinet FortiGate to be a stable product.
What do I think about the scalability of the solution?
Fortinet FortiGate is a scalable product.
How are customer service and support?
I had issues with Fortinet FortiGate more than three years ago, and I opened a support ticket, and we were able to solve the issues. The support for this product was fast.
How was the initial setup?
The installation process for Fortinet FortiGate was very easy. Installation was done by one technician, e.g. one technician was enough.
What about the implementation team?
This product was implemented by a Fortinet partner.
What other advice do I have?
We've been using this version of Fortinet FortiGate: 300E. I also have experience with Fortinet FortiAnalyzer.
We have one technician in charge of the installation, and one manager in charge of managing this product. We have 500 users of Fortinet FortiGate, and we currently have no plans of increasing the number of users.
My recommendation to people looking into implementing this product is that they should use Fortinet FortiAnalyzer with Fortinet FortiGate to analyze the traffic.
My rating for Fortinet FortiGate is nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
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