The solution is used to monitor daily network activities. FortiGate Next Generation Firewall acts as a security layer between public and private networks in our organization.
The solution successfully mitigates all types of advanced attacks by putting our company's production servers behind the firewall using a DDoS attack prevention system and WAF. FortiGate Next Generation Firewall handles our organization's internal network security. The solution is used mainly in IT companies, just like our organization.
Information Security and Compliance Officer at a computer software company with 51-200 employees
Offers WAF and DDoS attack prevention systems and is outstandingly stable
Pros and Cons
- "FortiGate Next Generation Firewall has IBS/IPS systems"
- "More SD-WAN features can be integrated into the FortiGate Next Generation Firewall"
What is our primary use case?
What is most valuable?
The WAF and DDoS attack prevention system are the solution's most valuable features. FortiGate Next Generation Firewall has IBS/IPS systems, which are vital for handling cyberattacks.
What needs improvement?
More SD-WAN features can be integrated into the FortiGate Next Generation Firewall. The vendor can make efforts to make the solution more budget-friendly.
For how long have I used the solution?
I have been using FortiGate Next Generation Firewall for seven years.
Buyer's Guide
Fortinet FortiGate
December 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. For each purpose, there are different products used in our company from the same vendor. For instance, our company has a dedicated subscription plan for log analytics. Fortinet should host bundle pack subscriptions for its products and add-ons.
There are more than 150 users of the product in our company. Our company is functional on a hybrid model for employees, and thus, there are not more than a hundred users of the solution in the office at any given time.
Due to the aforementioned work setup, our company is exploring more scalable solutions with end-to-end security features, as many employees are working from remote locations. At our company, for end point protection we use Microsoft Defender.
How are customer service and support?
At our company, we have Fortinet certified experts in-house, so most of the issues are solved without tech support from vendor. But whenever, an issue was escalated to the support team of FortiGate Next Generation Firewall, our company has received a response on time.
How was the initial setup?
FortiGate Next-Generation Firewall integrates perfectly with our organization's infrastructure. Our organization is using the solution for more than six years without any integration obstacles, even while integrating to Fortinet Access Points.
The initial setup process is easy for the solution. There are some configurations and policies that will facilitate routing among the varying traffic, dictating what to allow or block. I would rate the initial setup a nine out of ten. The setup duration depends upon the expertise of the deployment engineer, but on average it can be finished within a day.
What was our ROI?
Our investment in security through FortiGate Next Generation Firewall is worth it as there are zero complains regarding the effectiveness of it.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution. At our company, we updated the license every three years. I would rate the pricing a nine out of ten. Presently we are upgrading the hardware in our organization before the next license renewal date.
Which other solutions did I evaluate?
In our company, we have used Sophos about six years ago. Compared to other solutions like Sophos, we found FortiGate Next Generation Firewall to be much more expensive for our organization.
But FortiGate Next Generation Firewall has a more robust hardware and stable configuration, so our company prefers the solution over others. But as the license of the the solution is expiring soon in our company, we might explore some other firewall products from Fortinet as well.
What other advice do I have?
Our company found that in comparison to Microsoft Defender for Endpoint, FortiGate Next Generation Firewall has a limited number of features and requires an ideal Fortinet environment or infrastructure to function. FortiGate Next Generation Firewall should enhance its endpoint capabilities and be less dependent on Fortinet infrastructure. The product should have cloud solution integration capabilities.
Since implementing FortiGate Next Generation Firewall, we have not experienced any attack or cyber threat on our company's network. With the solution, we have been able to proactively monitor the network and take preventive measures on time. Our company finds the product reliable in mitigating all kinds of threats.
Our company expects some AI capabilities from Fortinet solutions. I would advise FortiGate Next Generation Firewall to others as a reliable solution. I would also advise other professionals to run tests with the product as per their requirements before adopting it. The solution has excellent security policies. I would overall rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Lead at a educational organization with 201-500 employees
Good support and highly scalable solution
Pros and Cons
- "The scalability is very good."
- "There have been several vulnerabilities in the firewall. It is hackable, some of the images are hackable."
What is our primary use case?
The firewall system we have implemented in my company serves as the gateway to access the internet. We have different VLANs set up on the firewall for various networks.
We enforce security measures based on policies. When it comes to security, we have web monitoring, application filtering, and MAC address filtering implemented on the firewall. We also utilize VPN and SD-WAN architecture. Everything is functioning well.
Additionally, we have two ISPs connected for load balancing. We send the logs, and audit logs to FortiCloud for analytics and statistics.
Moreover, we have an alerting system for FortiGate, which is also functioning properly. The firewall operates in question mode, using round-robin connections, and handles routing as well.
What is most valuable?
FortiGate is a very good product. It offers a wide range of features, and its availability is almost everywhere. The support, both local and international, is good. Also, they provide certification programs for the next-generation firewalls, which is beneficial.
The product speaks for itself and holds a strong position in the market. In our company, we highly recommend FortiGate to our colleagues and other IT professionals. Furthermore, it offers cost advantages compared to other products.
What needs improvement?
The improvement that I would like to see is in the licensing. The licensing process is a bit high.
Additionally, there have been several vulnerabilities in the firewall. It is hackable, some of the images are hackable. So, upgrading to the latest patch, but these improvements would be more profitable for companies like ours.
I would like to see improvements in license costs and the handling of vulnerabilities.
For how long have I used the solution?
I have been working with FortiGate NGFW for ten years. I currently use the FortiGate 101E model at a customer site.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. It provides a stable network, and I can connect to remote sites as well. I find it reliable because we use SD-WAN. There are no major issues, except when there is an Internet outage. But overall, no significant problems.
What do I think about the scalability of the solution?
The scalability is very good. I would rate the scalability of the solution a nine out of ten because I have encountered no issues so far with the product. The scalability is excellent, very good.
We have 150 users using this solution. Moreover, we have plans to increase the usage. Maybe next year, I plan to upgrade to a newer version of FortiGate, and we have a plan to increase our user count by ten percent by next year. So I'm considering a more powerful firewall for better performance. That's the plan.
How are customer service and support?
In terms of support, they are very responsive. If you reach out to them, they will contact you within 15 minutes. Managing FortiGate is easy and simple compared to other products. It's not too complex.
Even if we miss renewing our licenses, FortiGate provides a grace period of 90 days, which is exceptional. Most products only offer 30 days. That's the best part, in my opinion.
The support is excellent. I've had very positive experiences with FortiGate's support team. They are friendly and always available. Their support is available 24/7 via phone, email, or chat.
They even offer remote access if we need help with configuration or auditing logs. Their support is reliable both locally and internationally.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The availability of product support and its manageability were important factors for me. I found it easy to manage, not too complex.
Additionally, the product is readily available in my country. Based on the information I found on the Internet, FortiGate seemed to meet my requirements.
How was the initial setup?
The initial setup is straightforward. The setup is pretty simple. However, it acts as an authentic gateway between my routers and the internal network. All the traffic goes through the firewall in cluster mode. If one firewall goes down, the other one takes over until we have time to replace the faulty one. We typically use the firewall for a period of five years before considering a replacement.
The device is connected to the server room on-premises. We configure it locally, but we utilize FortiCloud for logging and analytics. We manage the number of assets (FortiGate assets) we have, which is manageable through the cloud. That's all.
Which other solutions did I evaluate?
I have used Barracuda, Sophos, Palo Alto, and more.
What other advice do I have?
My advice would be to start by conducting a Proof of Concept (POC) and test FortiGate NGFW in your own environment. Go through all the necessary configurations and spend around one or two weeks to become familiar with the solution.
After that, you can proceed with the purchase. But if I were to advise someone instantly, I would simply say, go ahead and give it a try.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate
December 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
Head of IT at a educational organization with 51-200 employees
Is easy to integrate and configure with our ERP and other applications
Pros and Cons
- "The signature database and zero-day detection are Fortinet FortiGate's most valuable features."
- "Currently, without the additional reporting module, we only have access to basic reporting."
What is our primary use case?
We use Fortinet FortiGate to prevent intruder connections to our internal network.
How has it helped my organization?
Fortinet FortiGate's unified view around network operations and security operations is good.
The solution is easy to integrate and configure with our ERP and other applications. I am satisfied with the integrated application protection provided by Fortinet FortiGate.
The Fortinet FortiGate 60E Series resolved the bottleneck problem and CPU usage that was previously experienced with the 60D Series. Now, our employees can check their emails without encountering any bottleneck issues, and the CPU usage remains stable at around 50 percent.
We are satisfied with the ability to remediate threats more quickly.
We are pleased with the amount of time saved in detecting our mean time.
What is most valuable?
The signature database and zero-day detection are Fortinet FortiGate's most valuable features.
What needs improvement?
The Fortinet FortiGate 60D Series poses a problem by causing a bottleneck when several users access their emails simultaneously, as the device consistently consumes 90 percent of the CPU resources.
The reporting could be improved. Currently, without the additional reporting module, we only have access to basic reporting. However, reporting is crucial for network security, and it should be included as a standard feature.
The price and technical support have room for improvement.
For how long have I used the solution?
I have been using Fortinet FortiGate for three years.
How are customer service and support?
The local vendor support needs improvement.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, I have utilized few other brands of NG Firewalls, which offer certain advantages. However, when comparing their price and performance to that of Fortinet FortiGate, Fortinet proves to be a strong competitor.
How was the initial setup?
The time required for a basic deployment is roughly three weeks, whereas a full deployment involving customizations and optimization of rules and policies may take up to two and a half months.
What was our ROI?
We experienced a return on our investment, however, when it comes to security, it is challenging to determine a precise value.
What's my experience with pricing, setup cost, and licensing?
The price is high compared to some of the other solutions.
What other advice do I have?
I give Fortinet FortiGate an eight out of ten.
We saw time to value within the first month of using Fortinet FortiGate.
We deployed Fortinet FortiGate in one location and the maintenance was mostly handled by internally and sometimes a third party.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Manager at a pharma/biotech company with 11-50 employees
Reliable with lots of features and good security
Pros and Cons
- "The wireless control is helpful."
- "The pricing could always be better."
What is our primary use case?
We primarily use the solution for security purposes and for UTM web profile applications.
What is most valuable?
There are a variety of features on offer.
It helps protect endpoints.
The wireless control is helpful.
It is scalable and extends well.
The solution is stable and reliable.
Technical support is helpful and responsive.
What needs improvement?
The pricing could always be better. It is very expensive.
We'd like to see Fortgate include WAF services.
The maintenance of the product can be a bit difficult.
For how long have I used the solution?
I've been working with the solution for ten years.
What do I think about the stability of the solution?
The solution is pretty stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and support?
Technical support is very good. They are easy to work with. We've been satisfied with the level of support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've also used Sophos and CyberArk. Sophos has a few more services, such as WAF services.
How was the initial setup?
The initial setup is moderate. It depends on the client's requirements.
We typically can deploy the solution within two or three days. We have a security engineer that handles the initial setup.
It does require some maintenance, and that can be a bit difficult.
What about the implementation team?
We implement the solution for our clients.
What was our ROI?
We have witnessed a bit of an ROI, even though it is an expensive solution.
What's my experience with pricing, setup cost, and licensing?
The solution is quite pricey.
What other advice do I have?
I am an end-user and work in configuration and support for a partner.
I'm working with the latest version of the solution.
Overall, I would rate the solution ten out of ten. I am very satisfied with the product as a whole. I'd recommend the solution to others. It's easy to start working with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Engineer at a tech services company with 1-10 employees
Easy to manage with reasonable pricing and good monitoring
Pros and Cons
- "The reporting and monitoring are very good."
- "We'd like more management across other integrations."
What is our primary use case?
We primarily use the solution for security purposes. We use it as a firewall for protection.
How has it helped my organization?
It helps protect our users, and we are able to initiate our own policies. It also provided good visibility and reporting.
What is most valuable?
The management is very easy.
It offers very good security features.
The reporting and monitoring are very good.
We can integrate the solution very well with other Fortigate solutions.
It's stable and reliable.
The solution can scale.
Pricing is reasonable.
What needs improvement?
We do not need any other features.
We'd like more management across other integrations. It would be ideal if it could centralize the management, and we could therefore manage all solutions under Fortinet instead of managing everything individually.
In some cases, depending on the module and the age, performance could be better.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is very scalable and reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
We have 800 end users, approximately.
The solution is scalable.
How are customer service and support?
Technical support has been fine. However, we haven't really dealt with them too much. We haven't had any critical issues.
Which solution did I use previously and why did I switch?
We also use other Fortinet products, including the NFGW.
We also work with Cisco devices and solutions.
We have worked with Palo Alto in the past. It has a pretty good performance.
In the end, we moved to Fortinet as the cost was very good.
How was the initial setup?
The solution is very simple. The process is easy to understand. It's not complex at all.
I helped deploy the solution. We had to integrate it with internal and external firewalls.
We had the full functionality in place within five days. We had five people managing the deployment process.
What about the implementation team?
I integrated the solution myself without outside help.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is reasonable.
What other advice do I have?
I'm an end-user.
I'd rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
EVP, Product Line Management & Growth at a tech services company with 11-50 employees
Increases operation efficiency, offers integrated application protection, and has excellent support
Pros and Cons
- "The security fabric is excellent."
- "I haven't had a single issue since using Fortinet."
What is our primary use case?
We primarily use the solution for security. I've deployed it for some customers for protection. It is used for firewalls. I have experience with the secure SD-WAN version.
How has it helped my organization?
Our customers are happy, and when they are happy, it means they are happy with us. It helps our organization. Many customers are migrating to this solution as it increases efficiency.
What is most valuable?
The security fabric is excellent. It's great on Fortinet, generally.
It is easy to deploy.
Our impression of a unified view of NetOps and SecOps is positive. It has a single pane of glass. It's excellent and very effective. We've been quite impressed with the visibility on the devices. We've been happy with it.
The integrated application protection provided by the solution is good. It's worth the investment. However, it does depend on how you apply it. It can help save on costs, depending on the setup. If you have it in a bank environment, each individual bank would have its own devices, and you can optimize everything. You can have some of the connections go direct from one customer to another. You can save a lot of money with a specific setup.
It's helped out operational efficiency. It helps us waste less time. A typical scenario helps us save time. Having a good connection at the head office allows other offices to maintain a good connection as well. It also has normal security features and more to help keep us safe while staying connected.
We can remediate threats more quickly. We have a single pane of glass that helps simplify the protection and visibility. We can monitor other components, even Macs or data centers. We can address items automatically, no matter where they are located. Visibility really helps.
It is helped us to reduce the mean time to detect. It can reduce the time to locate and detect effectively. It is remarkably shorter when using Fortinet. It's also reduced the time it takes to resolve problems.
The solution has helped us reduce Help Desk tickets.
We have been able to future-proof businesses with branches. We don't have branches in our office. However, we have seen benefits ourselves in terms such as load balancing, et cetera. A fiber connection helps ensure backups are seamless. We can run a backup at less cost, and knowing that we have a backup help with peace of mind. Accessing a secure network ensures this.
What needs improvement?
I haven't had a single issue since using Fortinet.
For how long have I used the solution?
I've been using the solution since 2018.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and support?
Technical support is always top-notch. I always get good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was pretty easy. It was not difficult.
Everything I did was in one day. If I have to do some fine-tuning, that takes a little bit longer. Typically, one day is enough to deploy.
What's my experience with pricing, setup cost, and licensing?
The pricing is moderate. You get good value for money. Of course, any solution could be less expensive. For a company like ours, we'd always like to pay less.
What other advice do I have?
We are partners with Fortinet. We also use the solution ourselves.
Assessing the secure SD-WAN with its interoperability with other systems is hard to say. I've not deployed it with other OEMS as of yet. We haven't consolidated any tools or applications as of yet.
I'd rate the solution nine out of ten overall.
I'd recommend the solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
Network Solutions Architect at a construction company with 11-50 employees
SSL proxy makes URL filtering easier because the encryption is done before the packet ever leaves
Pros and Cons
- "FortiGate's web and URL filtering are unlike any other firewall I've used. The functionality of URL filtering in those solutions is problematic because everything is encrypted, and firewalls can't break that encryption protocol. Fortinet has an SSL proxy, so the encryption is done before the packet ever leaves the FortiGate. The URL filter is definitely one of the most helpful features."
- "My only complaint about FortiGate is a lack of QinQ VLAN tunneling. I haven't found this feature in any Fortinet product. You can do this on all Cisco routers, including the smaller models. However, QinQ isn't available on the biggest, most expensive Fortinet units. They still don't have that. I think now we're on software version 6.0, and they still haven't found a solution for QinQ. It isn't a dealbreaker, but that's my main complaint."
What is our primary use case?
We use FortiGate for security. Some clients use the whole Fortinet solution, including FortiSwitch, FortiAP, and FortiExtender, but FortiGate is my bread and butter.
We have a hybrid deployment. A lot of it is onsite, and we have data center collocations. Some customers do collocations with us, but others request connectivity to Azure or another cloud services provider. Fortinet has plugins for Azure, AWS, or Google that make it easy to configure VPNs out of the data center or off-site.
Typically, we stick with Azure because their support is better, but we do have a handful of customers that choose AWS. We have the solution deployed across Canada. One of our biggest customers is a retail company with many little stores under their umbrella. We cover everything from British Columbia to a couple of sites in Newfoundland. I estimate that we have around 1,200 users.
How has it helped my organization?
We need to allow a set of websites or block another set. FortiGate gives us the ability to do it based on URL domain. It's so much easier because you input the domain microsoft.com instead of adding the specific URL. Other firewalls can't do that the way FortiGate does. It helps us with compliance and security.
What is most valuable?
FortiGate's web and URL filtering are unlike any other firewall I've used. The functionality of URL filtering in those solutions is problematic because everything is encrypted, and firewalls can't break that encryption protocol.
Fortinet has an SSL proxy, so the encryption is done before the packet ever leaves the FortiGate. The URL filter is definitely one of the most helpful features.
What needs improvement?
My only complaint about FortiGate is a lack of QinQ VLAN tunneling. I haven't found this feature in any Fortinet product. You can do this on all Cisco routers, including the smaller models. However, QinQ isn't available on the biggest, most expensive Fortinet units. They still don't have that. I think now we're on software version 6.0, and they still haven't found a solution for QinQ. It isn't a dealbreaker, but that's my main complaint.
For how long have I used the solution?
I've been using Fortinet solutions for about four or five years now.
What do I think about the stability of the solution?
I think FortiGate is going to be around forever. If I don't see their stock price double in the next two years, I'm going to be surprised. I think it's a very underrated solution.
What do I think about the scalability of the solution?
Scaling up only requires adding a router. Once you have your network in place and a basic template, you buy another router and add it to the mix. It's incredibly easy to add and configure devices.
How are customer service and support?
I rate Fortinet support 10 out of 10. The support gets better as you get more certifications. I'm trying to get my certification to see how much better it can be. With an NSE 7 certification, you can contact Tier 3 support directly. I'm already getting my cases resolved in 24 to 48 hours using Tier 1 and 2 support.
Which solution did I use previously and why did I switch?
We used Juniper firewalls in the past. The two solutions are similar in terms of features, but Fortinet blew it out of the water with regards to pricing and user-friendliness.
The main difference is CLI versus GUI. You have to know what you're doing on a Juniper because it's all command-line based, but Fortinet is 99 percent GUI-based. You log in to Fortinet and check off what you want to allow or block.
How was the initial setup?
Our biggest Fortinet solution was 500 plus retail sites. This customer chose the whole nine yards, including FortiGate, FortiSwitch, FortiAPs, and the FortiExtender, which is the LTE router.
I made the templates for the configuration for our bottom tiers because they were the ones rolling them out. I made a standard template config and wrote notes specifying necessary changes for each site.
The primary difficulty was trying to understand our customer's requirements and concerns because they were with an old provider. The provider had a lot of things on-site that weren't necessary. Deploying the Fortinet solution itself wasn't hard.
Getting there was hard because we had to sit down with the customer and their tech team to determine what was needed because they had old Cisco routers. That took about three weeks and required a lot of on-site visits, but it wasn't hard to deploy the solution once we got an understanding of the requirements was not hard.
We trained the customers to manage and maintain the solution themselves. The only maintenance we do is emailing them monthly when we get notifications from Fortinet about router upgrades. You can configure it and then forget it.
What about the implementation team?
We are the integrator/consultant for the solution. We are the one in between the client and the internet service provider.
What was our ROI?
FortiGate firewalls pay for themselves. We bought our first FortiGate when they came out with the 50Fs and thought we would never see the return on investment. However, they paid for themselves because we rent them out, and customers loved them so much that we just retired our Juniper and Cisco solutions.
What's my experience with pricing, setup cost, and licensing?
Fortinet's pricing is more straightforward than other solutions. If Fortinet doesn't stick out when you're searching for a solution, you are a glutton for punishment. You only need to know two things when purchasing a Fortinet solution: your total bandwidth and bandwidth at the site. You need to estimate the future bandwidth with other solutions if your customer plans to upgrade.
You have to consider whether you'll need to resell your licenses or wait until they expire and get new ones. You need to worry about out-of-pocket costs with other solutions, but you could pay for a higher-tier Fortinet license. You don't need to worry about it for 10 years and still be under budget.
Fortinet encourages people to buy their base product and then add what they need. That mentality goes a lot farther in the game because it affords people security. That's how they got into the market and became so competitive.
Which other solutions did I evaluate?
We evaluated Meraki, Dell's old SD-WAN, and Cisco's Viptela. Price and flexibility were the main factors. Viptela, Juniper, and others make it so hard to pick a solution. You have to be highly specific about what you want, including the amount of bandwidth and encryption level at every site. You have to pick a different router per site, depending on your functionality and requirements.
What other advice do I have?
I rate FortiGate 10 out of 10. It's a tremendous little firewall. It takes care of all your security concerns. When people say, "I need to make my organization more secure," the first thing that comes to mind is Fortinet. Everyone is talking about Cisco, Juniper, Palo Alto, and Check Point but overlooking Fortinet, which is a relatively new player in the game.
Fortinet's next-generation firewall is more affordable and user-friendly. They also have an extensive knowledge base online. Good luck finding that community support on a Palo Alto, Cisco, or Juniper website without paying.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer:
Network Engineer at a computer software company with 1,001-5,000 employees
Reasonably priced with many great features and excellent reliability
Pros and Cons
- "The pricing is great and very reasonable."
- "It would be good if they had fewer updates."
What is our primary use case?
It is our primary router here in the office with all the firewall policies.
What is most valuable?
The solution has many valuable features. I like all of them.
Its stability is great. On a previous job, we set probably up to 100 FortiGates, and during the three years they were set up none of them failed.
It's a very scalable solution.
The pricing is great and very reasonable.
The initial setup is simple.
We use a yearly subscription for a unified protection model. I like the features that it gives me. It is actually a built-in proxy server and it allows me to use great protection and so on. In terms of application control, the built-in anti-virus is okay. One of the things that I like the most is it has a built-in SD-WAN solution - its price is included in the hardware. I don't need to buy anything else to use SD-WAN. This is the feature that I like, in Fortinet, probably the most. All other vendors sell SD-WAN as a separate solution and you must buy a separate controller which has to be installed somewhere, on-premise or on the cloud, and it costs money. Fortigate does not.
What needs improvement?
I can't think of an area of the product that needs improvement. Even the cost is okay. I have no real complaints.
It would be good if they had fewer updates. Almost every update has bots that are either critical or something small yet valuable. Whenever I try to do an update, I always fear that something will break.
For how long have I used the solution?
I've used the solution for a few years. I used it on a previous project and I use it now as well.
What do I think about the stability of the solution?
The stability has been excellent. It's very reliable and the performance is great. They have not failed in three years. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability of the product is great. If a company needs to expand it, it can do so.
Up to 100 people use it right now, and likely we will increase usage so that it covers 150 to 200 users.
If our other branch offices open in other cities or other countries, I will buy another firewall for them as well.
How are customer service and support?
I've contacted technical support in the past.
For example, I tried to update my firewall to 7.0.4 and there was a block with the DHCP server. Some devices did not acquire an IP address. Really, it was something about FortiGate. I asked Fortinet for technical support and I created a ticket, and the next day they replied to me they agree that this was a bug that they would work on. As far as I can see now, there is already an option of 7.0.5. While I didn't test it myself, in the changelog I can see that this bug is fixed.
So far, we have been satisfied as they have answered us by the next day typically.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
It's an easy setup. Everything is very straightforward and simple to understand. It's not complex, not difficult. A company won't have any issues with the process.
The deployment might take up to one week. I don't remember exactly. I continued to add some features, however, in the instant deployment, when it came here I had another router here, it wasn't too long of a process. Later, I asked my bosses to buy a firewall and when it arrived, on a Friday in the evening, I installed it and everything was fine. It was very fast.
I handle the deployment and maintenance myself. We do not need a big team to manage everything. It's pretty low-maintenance.
What about the implementation team?
I handled the implementation myself. I did not need a consultant or an integrator.
What's my experience with pricing, setup cost, and licensing?
The pricing is very fair for a firewall. There's nothing to complain about in terms of licensing.
The price model is fair. I have to pay only for the features that only Fortinet gives me. Things like routing are free. Other vendors like Cisco, make me pay for things that should be free.
What other advice do I have?
I would recommend the solution to others.
Fortinet has an education platform that is named trainingfortinet.com and many courses are on there. All the video lessons are free. Users can view them to learn about the features that Fortinet has. It's an excellent resource.
I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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