it_user755889 - PeerSpot reviewer
Consultant at MT Pockets Computers
Consultant
The reporting that automatically comes off the unit makes it much easier to meet compliance standards
Pros and Cons
  • "We use a southern institution that's audited for IT security and the reporting that automatically comes off the unit makes it much easier to meet compliance standards and makes it easier as far as the amount of time that has to be spent to compile that information. If you get your reporting set up correctly when you initially set it up, you just select the one you want and hit print. The auditing trail on it is the best feature."
  • "They should make the rule sets more understandable for the end user. When you're trying to explain to somebody how a computer network is secured, sometimes it's difficult for an end user or customer to understand. If there was a way to make the terminology more accessible to the end user, the set up could be easier. They should translate the technical jargon to an easily relatable and understandable conversation for the end user, the customer, that would be brilliant. Particularly in an environment where the IT structure is audited regularly, there's always pressure from the auditor to up the standards and up the security and you get your USCERT's that come out and there's a warning about this and the customer will want to lock out so much and when you apply it they run into issue where they can't search the internet or print to their remote office. Of course they can't print to your remote office, they just locked it up. They should make the language more understandable for the customer. If there's a product out there that made the jargon understandable to John Q. Public, I would buy that."

What is our primary use case?

Our primary use case of this solution is for intrusion detection and prevention.

How has it helped my organization?

We use a southern institution that's audited for IT security and the reporting that automatically comes off the unit makes it much easier to meet compliance standards and makes it easier as far as the amount of time that has to be spent to compile that information. If you get your reporting set up correctly when you initially set it up, you just select the one you want and hit print. The auditing trail on it is the best features.

What is most valuable?

There's an all-inclusive appliance where all of the logs, registers, and everything is customizable as far as the way reporting comes back.

What needs improvement?

They should make the rule sets more understandable for the end user. When you're trying to explain to somebody how a computer network is secured, sometimes it's difficult for an end user or customer to understand. If there was a way to make the terminology more accessible to the end user, the set up could be easier. They should translate the technical jargon to an easily relatable and understandable conversation for the end user, the customer. Particularly in an environment where the IT structure is audited regularly, there's always pressure from the auditor to up the standards and up the security and you get your USCERT's that come out and there's a warning about this and the customer will want to lock out so much so when you apply it they run into issue where they can't search the internet or print to their remote office. Of course they can't print to their remote office, they just locked it up. They should make the language more understandable for the customer. If there's a product out there that made the jargon understandable to John Q. Public, I would buy that.

There's a link off of the reports that you can click and make suggestions, which is pretty awesome because it seems like somebody is reading those and doing something about it. If I could save reports on a format where I could save space and not have to reprint them and move information down from letterheads and that sort of stuff that would be great. Formatting reports is the only thing I would change about that product right now.

Buyer's Guide
Fortinet FortiGate
April 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's solid. It's a rock solid solution.

What do I think about the scalability of the solution?

Scalability is excellent. Across three locations we have 120 users.

How are customer service and support?

Their technical support is excellent.

Which solution did I use previously and why did I switch?

We did use a different solution. We switched primarily because of the audit trails because the user interface, what you saw on the screen and the options you were presented with were difficult to configure and we ended up spending a lot of time trying to get the information that we wanted. 

How was the initial setup?

For the product that it is, the initial setup was straight forward but not so simple. The Dell EMC product is simple, this is more complicated than that but it wasn't incredibly difficult. We rolled that out on a test network initially and to try to get our rule sets correct so that we didn't run into issues and did testing for about a week. The initial set up time took around an hour and a half, and it was on a virtual network with a bunch of virtual machines. We just tested it for about a week just to make sure that we weren't going to run into a lot of issues switching from the old IDS to the new one.

What about the implementation team?

I installed it. I did the product research and was involved in the purchase decision but I did not purchase the product, I was not a vendor of the product, and I did not make any money on it.

What's my experience with pricing, setup cost, and licensing?

As far as the licensing goes for the small product that we have, the pricing was pretty competitive. It wasn't as simple and as cheap as a SonicWall but for the service we would get it was a good price.

What other advice do I have?

There's a setup guide on the Fortigate website that is a video that is far better than the written manual that is provided. If you've set up other products before, that may get you through, but the training on their website was far more useful to me than the user manual.

I would rate this solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
I.T. Manager at Pacific Cigarette Company
Real User
Top 5
Our security improved from being able to put in rules and close off unwanted traffic
Pros and Cons
  • "With FortiClient, you can easily connect when you are home, check out what you want to do, and connect to your network when you are not at work. You can switch on servers and you can check what is wrong."
  • "Our security improved from being able to put in rules and close off unwanted traffic."
  • "It should come integrated or have its own type of network monitor tool in a module. There should just be one package, and you are good to go."

What is our primary use case?

When we looking for a device, we wanted to control incoming and outgoing traffic into our network to protect our organization, like have a barrier before anyone could send something in or anyone could send something out. We also use this for our DHCP.

How has it helped my organization?

The greatest improvement was on security. If you put rules that will not allow certain traffic, it won't happen. You can close the traffic that you don't want in your network, because of malware and people fishing and spamming.

What is most valuable?

  • DHCP functionality: The object tab where we manage our IP addresses and static. The DHCP monitors them.
  • FortiClient: You can easily connect when you are home, check out what you want to do, and connect to your network when you are not at work. You can switch on servers and you can check what is wrong.

What needs improvement?

It should come integrated or have its own type of network monitor tool in a module. There should just be one package, and you are good to go.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is excellent. It is so stable that it is the best in the market. I would rate the stability as a 10 out of 10.

What do I think about the scalability of the solution?

It has the capacity to change in size. It comes in different sizes. E.g., for a smaller organization, you buy smaller package, then for bigger entities, you buy the bigger one. If you have fewer users in a certain entity, they would get a package of 50 each. If it's a head office, then you'd get something like 201. So, it accommodates for all sizes.

How are customer service and technical support?

Technical support has been great. We have used it before because sometimes you get issues that you can't handle, then you have to call it in, send emails, and they assist you. 

We also work through our partners, which has been good.

Which solution did I use previously and why did I switch?

We were previously using Netgear, which was smaller. It didn't have the advanced technology in terms of what we wanted it to do. It was an older version. We thought that if we were going to change the firewall, then we should make a good, future investment. Thus, our partners advised us that FortiGate was one of the best, so we invested in them.

How was the initial setup?

The initial setup was not straightforward. You need some training and to learn some of these things through the experience of using it.

What about the implementation team?

We were guided by our partner, so we worked on our devices with our partners. They were the ones who helped us and who have been working with us, even for upgrades, and it has not been straightforward.

Which other solutions did I evaluate?

We evaluated Cisco, Netgear, and Cyberoam.

What other advice do I have?

You don't need to reinvent the wheel, as FortiGate is the best solution.

Most important criteria when selecting a vendor: 

  • The ability of the brand
  • Best of breed
  • Reliability
  • After hours sales service, because we know technology comes with renewals, upgrades, and support. This is quite critical to our functionality and efficiency.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user824916 - PeerSpot reviewer
it_user824916Works at a tech company with 10,001+ employees
Vendor

Need information on Fortinet IPS.

Buyer's Guide
Fortinet FortiGate
April 2024
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
Senior System Engineer at Effvision
Real User
Secure, simple implementation, and responsive support
Pros and Cons
  • "The most valuable features of Fortinet FortiGate are the rules and quality of service."
  • "Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message."

What is our primary use case?

Fortinet FortiGate can be deployed on the cloud, on-premise, or hybrid setups.

Our clients use Fortinet FortiGate as a firewall for their business.

What is most valuable?

The most valuable features of Fortinet FortiGate are the rules and quality of service.

What needs improvement?

Fortinet FortiGate could improve by having a frequent ask questions(FAQ) area for people to receive quick answers to popular questions. Additionally, it would be beneficial to have an SMS notification feature. For example, if you cannot access your email you could receive an SMS message.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately five years.

What do I think about the stability of the solution?

The stability of Fortinet FortiGate is good.

What do I think about the scalability of the solution?

Fortinet FortiGate is scalable.

We have approximately 25 people that are using this solution. We do not plan to increase usage.

How are customer service and support?

If we have an issue we can contact support. We have had good experiences with the support from Fortinet FortiGate.

Which solution did I use previously and why did I switch?

I have previously used Azure firewalls.

How was the initial setup?

The initial setup of Fortinet FortiGate is simple. It is not complex. The whole process took us one day.

What about the implementation team?

We did the implementation of the solutions ourselves.

We have approximately five engineers that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

Other firewalls are more expensive than Fortinet FortiGate, such as the Azure firewall.

We are on an annual license and it is approximately 6,000 Egyptian Pound(EGP). 

What other advice do I have?

I advise others Fortinet FortiGate has an easy configuration and it does not take much time to learn about the rules that you will need to apply for your company.  When you connect to the main server you have high security.

I rate Fortinet FortiGate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Director at Guangdong Technion Institute of Technology
Real User
Includes an antivirus, IPS, and even SD-WAN
Pros and Cons
  • "The notable features that I have found most valuable are that it includes the antivirus, and also IPS, and even SD-WAN."
  • "FortiGate support could do some improvements on their IPv6 configuration. Right now it's still in the very early stage for utilizing in an enterprise level network environment."

What is our primary use case?

This Fortinet product is a firewall system, acting as our perimeter firewall. Generally speaking we use this system as a security product to defend from any attacks and to protect our internal network. We are very happy with the security features afforded by this product.

What is most valuable?

The notable features that I have found most valuable are that it includes the antivirus, IPS, and even SD-WAN.

What needs improvement?

In terms of what could be improved, the FortiGate support could do some improvements on their IPv6 configuration. Right now it's still in the very early stage for utilizing in an enterprise level network environment

In terms of the FortiGate IPS, we haven't gotten additional tools because they are not free, and we have to purchase them to maximize this IPS feature. As long as they can perform some basic functions to meet our business needs, that is okay. I'm okay with this feature right now, so far.

In the next release of FortiGate the price could be better.

For how long have I used the solution?

I have been using Fortinet FortiGate since May of 2018.

What do I think about the stability of the solution?

This product is very stable.

What do I think about the scalability of the solution?

Fortinet FortiGate is a very scalable product.

It is managed by the IT department, so only they use it.

How are customer service and technical support?

Their support is quite good.

How was the initial setup?

The initial setup is quite simple.

Not including the preparation, setup took about three days to just unpack them, connect it to the power, power it on, and do some initial configuration. That's just the three days, but we took about two weeks for the preparation and planning.

What about the implementation team?

We had an external partner to help us and to work together with us to do the initial setup.

What other advice do I have?

On a scale of one to ten I would give Fortinet FortiGate an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Firewall Engineer at a marketing services firm with 1-10 employees
MSP
Good security, easy to install, and offers good performance
Pros and Cons
  • "The product offers very good security."
  • "The solution lacks multi-language support."

What is our primary use case?

We primarily use the solution for its security features and performance. We enable features that assist with web filtering, application consoles, and IPS.

What is most valuable?

The performance of the solution is very good.

The product offers very good security.

It's pretty easy to install the solution.

What needs improvement?

The cloud management should improve. There are other manufacturers that have better management cloud solutions. Aruba, for example, is very good at this aspect. Fortinet could look to them as a model of how to do something interesting with management solutions.

Fortinet across the board needs to improve the LAN aspect of their products.

The solution lacks multi-language support.

They could offer access points to small companies and firewalls at those access points. Aruba, in that sense, is much better for smaller organizations as they provide this possibility.

For how long have I used the solution?

We've been using the solution for a few years at this point.

What do I think about the stability of the solution?

The solution is quite stable. You don't have to deal with bugs or glitches. You don't have it freezing on you. It's reliable.

What do I think about the scalability of the solution?

The solution is pretty scalable. It's flexible. It works with the organization and allows you to expand it as necessary.

In my company, we use FortiGate across several locations. The location with the most number of users has maybe 400 to 500 employees. That said, there is another FortiGate that manages the traffic that goes to the internet for all of the users across locations. We must have around 900 users.

We do plan to continue to use it going forward.

How are customer service and technical support?

The solution does have different levels of support. If the problem is critical, you can escalate it quite well and even get telephone support.

That said, in terms of telephone support, they need to have support provided in the Spanish language. Right now, this is not the case.

Which solution did I use previously and why did I switch?

While we concurrently use both Sophos and Fortinet, we're working towards just using Fortinet. I find that the performance of Fortinet is much better than Sophos.

How was the initial setup?

The solution's initial setup is not complex. It's pretty straightforward. In my case, I have many years of expertise working with FortiGate and therefore it was not difficult. It's quite good and easy to manage.

How long it takes to deploy the solution, depends on what the customers ask you to do. More or less, however, it might take maybe one day to make the initial setup of the unit and the configuration that the customer requests. It may take another day or two to put it on service and check that everything is working properly, once again, based on the requirements of the customer.

What other advice do I have?

I work mostly with firewalls and network equipment including firewalls, switches, and routers. I don't just work with Fortinet. I also work with Sophos, Cisco, and Aruba.

We're using the latest version of the product currently.

Overall, I would rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Deputy General Manager Information Technology at a media company with 201-500 employees
Real User
Good filtering, ROI, and technical support
Pros and Cons
  • "We use the filtering feature the most. It has filtering and inbuilt securities. We can create customized rules to define which users can access a particular type of site. We can create policies inside the firewall."
  • "The visibility of the network can be better. The GUI can be improved for better visibility of the network flow. Other solutions have better GUI in terms of network visibility."

What is our primary use case?

We use it for routing and restricting user access.

What is most valuable?

We use the filtering feature the most. It has filtering and inbuilt securities. We can create customized rules to define which users can access a particular type of site. We can create policies inside the firewall.

What needs improvement?

The visibility of the network can be better. The GUI can be improved for better visibility of the network flow. Other solutions have better GUI in terms of network visibility.

For how long have I used the solution?

I have been using this solution for maybe five or six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

You can have the availability features. All the traffic goes through this firewall for access to the outside world.

How are customer service and technical support?

Their technical support is good.

Which solution did I use previously and why did I switch?

We were using some open-source solutions, and then we directly moved to firewalls.

How was the initial setup?

The initial setup was straightforward. It was completed in a month or so.

What about the implementation team?

We implemented it on our own. We are a small team, so a person with a few other duties also manages this solution.

What's my experience with pricing, setup cost, and licensing?

It is not a very costly product if you compare it with other products. The return on investment is also good. If you compare the return of investment and money that you are spending on this product with Palo Alto, Cisco, Check Point, and other solutions, the investment is very less. We are happy with this solution.

The optional licenses are there, and you can choose which one you want and which one to avoid.

What other advice do I have?

It is a fine solution. We have been using this solution for some years, and we are happy with it. We will continue using it unless the FortiGate solution is running itself in some other ways with new features.

I would recommend this solution. It is working fine for us. 

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at SAYCOM
Reseller
Intuitive, easy to install, with good reporting and support
Pros and Cons
  • "It's quite comfortable to handle the FortiGate firewall."
  • "Sometimes you do need to know some CLI commands, so it's a bit harder for technicians or new people that don't know it."

What is our primary use case?

We are resellers. We provide products and services to our customers.

It's not just one product. We have been using and installing different kinds of solutions for more than ten years.

What is most valuable?

I do remember that, of course, the interface was good. It's intuitive, and when we installed it together with access points, we could manage them from one place or from the cloud or from FortiGate itself. 

It's quite comfortable to handle the FortiGate firewall. The fact that we received reports by email, also good. All in all, it's quite a good product, of course, a very good product.

What needs improvement?

If it would integrate everything in one place then it would be an improvement.

I wanted to buy some switches and integrate them into the system, but we couldn't find anyone here in Israel to provide them or to provide support. Also, we could not get a replacement if something needed to be replaced. 

We wanted to use one vendor to do everything from one managed central management point. It may be something they offer now, but I am not sure.  

It would be helpful if we can have one easy place to manage, or from the cloud to all the devices that are at the client's location. This is the backbone, the switches, the access points, FortiGate, everything. 

Sometimes you do need to know some CLI commands, so it's a bit harder for technicians or new people that don't know it. 

So, if you could do everything without that, it would be much easier when you do V-LANs.

For how long have I used the solution?

We have been using this solution for a few years.

We are working with several versions because we install them for our customers.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It fits for small and medium-sized companies. Regarding the very big ones, I don't know, I'm not in the enterprise market. But for our clients that are offices or companies that are sized between 20 users and 300 users, it's okay. It's good for them.

How are customer service and technical support?

When I contacted technical support a few times, they were good.

Which solution did I use previously and why did I switch?

Previously, we worked with Check Point.

They are both good products that are easy to use and have good support.

They're both good. I use them both, it depends on the customer, and what their requirements are. It also depends on which would give you the best value for the money at the time. I don't know how to say which one is better as a firewall. 

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution. The price should be lower.

What other advice do I have?

In the beginning, I would be the one who would install them, but later it will be our technicians.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
ICT Officer at a non-profit with 5,001-10,000 employees
Real User
It is straightforward to implement the device from scratch
Pros and Cons
  • "There is an easy process for configuring it, and it is straightforward to implement the device from scratch."
  • "At first glance, the interface for the device is very confusing."

What is our primary use case?

We have been using the FortiGate antivirus software for a couple of years, as of mid-July. The hardware solutions for the firewall, we have been using for less than a year.

We are using FortiGate 80E for a medium-sized office. I am pretty satisfied with it. It has performed well. The primary use is to protect the internet traffic for a medium-sized office, up to fifty users, using a local domain with a not so intensive cloud traffic. Generally, it is just to protect the internet access for all the users in the network.

Also, we are using VPN at external locations to the office, which FortiGate supports.

How has it helped my organization?

It give us the liberty to let us do our jobs.

What is most valuable?

  • There is an easy process for configuring it, and it is straightforward to implement the device from scratch.
  • It has a somewhat diverse device interface, but if you have one day to play with it, you can easily find whatever you need. 
  • All types of policies need to be installed, then all the parameters are configured. It is not very demanding,

What needs improvement?

At first glance, the interface for the device is very confusing. However, every version is getting better.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have had no concerns with the stability so far.

What do I think about the scalability of the solution?

We have been in no position to upgrade our number of users. So, I cannot judge this aspect of the product.

How are customer service and technical support?

They provides local support. I have been using them only for some site blocking. They are pretty efficient in this. They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.

Which solution did I use previously and why did I switch?

We had a server acting as our service-based firewall, so no solution for firewall. 

FortiGate is my first actual solution for firewalls.

How was the initial setup?

The initial setup was very straightforward.

What's my experience with pricing, setup cost, and licensing?

It provides mid-sized company pricing.

What other advice do I have?

Most important criteria when selecting a vendor: We have specific procurement rules, then we specify the technical specifications. After that, whoever is cheapest should get the job.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.