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Network Security & DataCenter Architect at a government with 5,001-10,000 employees
Real User
Offers superior control and visibility, is affordable, and scalable
Pros and Cons
  • "The technical support in our region is excellent."
  • "I would suggest that Fortinet add sandboxing to their solution."

What is our primary use case?

In our current data center, we use eight Fortinet firewalls. These firewalls serve multiple tiers of the network, including internet users, server farms, and DMZ ports. This gives us multiple approaches to our system and network. As a result, we are able to receive all reports before the analyzer.

In 2011, we were using a Cisco ASA 5540 fixed firewall. We moved to Fortinet because their UTM appliance was a next-generation firewall that offered more than one solution in a single box. This meant that we could handle the network, server, and client parts of our infrastructure with a single device. We also chose Fortinet because of the ease of its GUI and its ease of implementation in multiple locations. Currently, I have three data centers. We are using a consolidated console with a broader view of the network traffic. This is why we moved to Fortinet. We had previously used Juniper and Cisco, but we found that Fortinet offered a better solution for our needs.

We deployed the solution on-premises because, while the private sector in Kuwait has begun to move to the cloud, government entities are not permitted to do so.

How has it helped my organization?

I started with the firewall module, and we were using multiple boxes for multiple functions. I was using a Juniper SSL VPN. They came to us with a single-box solution that included SSL VPN, so we moved to that. Then they came up with client endpoint security, and we moved to that as well. They also introduced web filtering in Fortinet, so we moved to that as well. All of the technology that we were using previously on separate consoles is now consolidated into a single console. I can see the beauty of this product in that it has a single console that manages all of the facilities on one web page.

What is most valuable?

The firewall is top-notch. We are using SSL VPN.

What needs improvement?

When we first started, Fortinet was using a single appliance with a firewall module in the region. They later came up with many different solutions. I have also used FortiDB, but it has been discontinued. We have since removed it. We are looking forward to Fortinet considering a sandboxing solution. This would allow us to secure our database at that layer. I see the database area as being weaker. I would suggest that Fortinet add sandboxing to their solution.

Buyer's Guide
Fortinet FortiGate
October 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,832 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Fortinet FortiGate for 12 years.

What do I think about the stability of the solution?

Fortinet FortiGate is stable which is why we have stuck with it for almost 12 years.

What do I think about the scalability of the solution?

The scalability is good. In 2016, we scaled our system to ensure that we would have enough capacity for the next five to seven years. We are currently only utilizing 25 percent of the hardware processing.

We have around 900 users on our networks per second with a total active directory of 7,000.

How are customer service and support?

The technical support in our region is excellent. There are three levels of support. I remember one time when my problem was not resolved by level one or level two, so it was escalated to level three which was awesome. The level three technician was able to understand the issue quickly by reviewing the chain of email logs and the available information.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Juniper and Cisco firewalls before switching to Fortinet FortiGate. We were drawn to Fortinet because of its superior control and visibility, as well as its high availability, throughput, and durability. Fortinet's FortiGate firewalls are ASIC-based, which makes them more reliable and efficient than other solutions. As a result, we were able to handle more traffic with Fortinet than with any other vendor.

How was the initial setup?

The initial deployment was complex. We started with a low-level design, discussing with the vendor that we had a certain number of firewalls and concurrent sessions available on the network, and that we had remote sites. We began by implementing the boxes in the data center, then the main data center headquarters, and then the campus network, which has its own data center with a firewall module. We later installed it in one of our accessory branches in their data center. The installation was done in phases.

When the high-level design was in place, we began migrating the configuration. We used a migration tool from Cisco and Juniper, which was very smooth because it was intelligent enough to take all the network IDs, policies, and source destinations, forward based. This meant that we had fewer challenges when we started the migration.

However, we did encounter some challenges during the migration. These were not due to Fortinet, but rather to the configuration that had been migrated from the other vendor. We resolved these challenges by manually checking each policy one by one, and the issue was rectified within a couple of days.

A total of four people were involved in the deployment. Two people from our organization, one from the vendor, and one from the partner. We have to go through our partner to access the vendor.

What about the implementation team?

The implementation was completed by the vendor.

What was our ROI?

Fortinet FortiGate's features and price have provided a return on investment for our organization.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit more expensive than the others but Fortinet is the best in the region. They have a good hold on the market because they are everywhere.

We pay for support and licensing fees.

I give the pricing a nine out of ten.

Which other solutions did I evaluate?

We evaluated Palo Alto Networks, but they did not have a presence in our region, so we did not move forward with them. We also evaluated Check Point, but it is not a government-approved solution in our region.

What other advice do I have?

I give Fortinet FortiGate a nine out of ten. 

Fortinet FortiGate has good regional support. One of the best things about this solution is that Fortinet doesn't disappear after the sale. They keep engaging us with new technologies. For example, they recently engaged us with a SIEM and SOAR solution that allows me to have a single console for all of my security needs. I have a plan to move to this solution and consolidate all of my firewalls into a single FortiManager. This will allow me to have a more secure and efficient network.

Fortinet is not as focused on cybersecurity as some other companies, but they are very strong in network security. They are constantly coming up with new and innovative solutions that help us to protect our networks. I am very happy with Fortinet FortiGate and I would recommend it to anyone looking for a reliable and secure network solution.

We have deployed the solution in multiple locations.

Our partner is involved in maintenance, especially when a new FortiOS is released. We engage the vendor to understand the maintenance requirements, such as stability and any potential risks. We follow the vendor's recommendations and perform maintenance accordingly. We also use FortiAnalyzer to manage our logs. We delete old logs in accordance with government policy, which requires six months of data to be kept. We take care to ensure that maintenance does not affect these logs.

Fortinet FortiGate is one of the best and most affordable solutions with top-notch technology on the market. We get something that is both cheaper and of good quality with Fortinet FortiGate. Fortinet submitted the lowest-priced bid and met all of our technical requirements.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1336140 - PeerSpot reviewer
Senior Network Engineer at a government with 201-500 employees
Real User
Great routing, layer three throughput, and firewall management capabilities
Pros and Cons
  • "It can expand easily."
  • "With the reports, you can see it, and you can get good feelings so upper management can go, "Oh, wow. That looks pretty." However, it's very basic."

What is our primary use case?

I use it for a VPN. I use it as a gateway between locations. That's what I use it for.

They're Point-to-Point Networks, Metro Ethernet Networks, and over across the internet. We set it up with an AD VPN tunnel in between the various connections.

We use it for interconnectivity between the various sites to provide VPN tunnels. In contrast, service providers, even on Metro Ethernet and Point-to-Point Networks, cannot provide a secure connection between two points.

How has it helped my organization?

We've actually replaced 30 or more Cisco routers that were doing these VPN connections, and we replaced them with the FortiGates in order to provide Point-to-Point connectivity. It increased throughput on the various links, and it increased security.

What is most valuable?

Their VPN connection, their routing capabilities, their layer three throughput, and their firewall management capabilities that limit access from one VLAN to another are all the most valuable aspects for us. 

The solution is stable.

It can expand easily.

Support is helpful.

The product is significantly cheaper than, for example, Cisco. 

The user productivity has been good as they can, for example, transfer files easier. There is no slowdown. 

What needs improvement?

In their IPS Web Security Gateway, the reporting functions need to be a little bit more user-friendly for how to get the reports from it. That's one of the reasons why we don't use that function.

With the reports, you can see it, and you can get good feelings so upper management can go, "Oh, wow. That looks pretty." However, it's very basic.

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We've been able to scale pretty well. It's not a problem of you need to expand. 

End users will be passing through it. Most of the accounting passes through it to various other locations. We have about 1,500 people on the product, technically.

We do have plans to increase usage. We have not completed the entire County yet. We've done 80% and still need to action the last 20%.

How are customer service and support?

Technical support is very helpful. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to use Cisco. We switched to FortiGate due to its throughput, ease of use, and cost.

How was the initial setup?

Our needs are a little bit more complex than others. That said, overall, I would say it's about average in terms of the ease of setup. We got to do a VPN tunnel across, and it was AD VPN, it was something brand new. 

When I set things up now, it's pretty straightforward. When I first started, it was different as I'd never seen the technology before. When I first started, I'd never seen this technology, I didn't have a clue. Others may be in the same boat. 

Now that we're familiar with technology, this is very easy to set up. We've deployed 30 of them. I've got junior engineers that can follow my instructions and set up the FortiGate, and we're up and running. It gets easier over time. We've been doing this over the last two years.

We have up to two people needed for deployment and maintenance tasks. 

What about the implementation team?

The deployment is completely done in-house. We didn't have any outside assistance. 

We did use Fortinet's tech support when we came into some problems. However, we didn't use any extra vendor.

What's my experience with pricing, setup cost, and licensing?

Licensing is renewed every three to five years. They are less expensive e than Cisco. It has reduced the overall cost of maintaining a Cisco environment.

It's a package deal. There are no extra costs. 

Which other solutions did I evaluate?

We did not look into other solutions. 

What other advice do I have?

I'd advise potential users to just implement the right size for you and what your needs are.

I'd rate the product nine out of ten. 

We are just a customer and end-user.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
October 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,832 professionals have used our research since 2012.
reviewer1536771 - PeerSpot reviewer
Information Security Consultant at a comms service provider with 11-50 employees
Real User
Top 5Leaderboard
Comprehensive security features streamline internal segmentation and reduce device dependency

What is our primary use case?

In the last months, we use Fortinet FortiGate for internal segmentation firewalls and also for the OT for the production to separate ICS components; that's the most reason why we implemented a Fortinet FortiGate firewall.

What is most valuable?

The most valuable features of Fortinet FortiGate that I found are its next-generation firewall capabilities with stateful inspection and antivirus, along with features such as a reverse proxy that are missed by some other firewall products such as Palo Alto or Check Point. We have a product suitable for the mid-sized market where we can handle all necessary features without the need to build every security feature with a separate device or product; thus, Fortinet FortiGate offers the completest feature set for a firewall on the perimeter to the internet or for internal segmentation.

What needs improvement?

The main issue we have dealt with in the last few months is the number of vulnerabilities, which has caused concerns for both customers and integrators regarding whether Fortinet is a secure product; this has affected my rating, as it is why I do not give a ten, instead rating it an eight. The feature set works, but the excessive vulnerabilities bring risks, necessitating upgrades and patches, which complicate matters.

For how long have I used the solution?

I have been working with Fortinet FortiGate firewall for more than 10 years.

What do I think about the stability of the solution?

We do not have any problems with the stability of the Fortinet FortiGate product, but we have had problems with vulnerabilities. There are many vulnerabilities in the last few months, leading some customers to question whether Fortinet is a really secure product, which has created issues for us.

What do I think about the scalability of the solution?

For Fortinet FortiGate's scalability, we have many different appliances available, and for the internal segmentation as well as the firewall components in the OT, the scalability is very good, so we do not face any problems there. That's one of the main reasons we use Fortinet FortiGate—because there are many different appliances available and we can select the one that we need without having to buy a bigger, more costly appliance.

How are customer service and support?

My experience with Fortinet FortiGate customer service and technical support is that when we need assistance, we receive fast and competent support. We are certified with this product, and we do not encounter any problems, as they are quick and possess the know-how that we need.

How would you rate customer service and support?

What about the implementation team?

Most issues are related to integration and operations, and since I'm only a consultant, I am not directly involved in these aspects. Engineers handle the implementation and operations, and while I know they use third-party products to integrate different firewall policies, I do not have any negative feedback regarding the implementation, so I cannot compare Fortinet FortiGate against other products.

What other advice do I have?

In the last 12 months, I only worked with Guardicore, but now other products are coming up: ColorTokens and Illumio, though I do not have any experience with these two products. We have many collaboration tools such as Webex Teams and others; however, I only use them as a usual user and not as an administrator of these tools. I do not have any experience with Fortinet FortiGate's SD-WAN. I know the product but do not have experience with Fortinet Unified SASE; as I mentioned earlier, my focus in the last months was on internal segmentation, which means I could not use a cloud solution. I do not have any experience with Fortinet FortiGate's data center solution. There have been no benefits or improvements for the organization since the deployment of Fortinet FortiGate. 

Overall, I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Senior Network Security Engineer at a tech services company with 51-200 employees
Reseller
Top 5
Offers comprehensive features for outbound traffic management and high availability at reasonable cost
Pros and Cons
  • "Fortinet FortiGate provides combined features that other firewalls do not offer, offering a full package cost-effective manager with all integration supported."

    What is our primary use case?

    Fortinet FortiGate provides combined features. Some firewalls do not provide many features, but Fortinet FortiGate provides them at a reasonable price. Their pricing has been increasing over time. We can have a low-cost solution with all integration supported, providing a full package cost-effective manager. The solution offers SD-WAN capability, web filtering, application filtering, WAF, and authentication features. Most customers use Fortinet FortiGate for internet facility and outbound traffic. They implement it in high availability mode on their data center side and at the perimeter level.

    What is most valuable?

    Fortinet FortiGate provides combined features that other firewalls do not offer. The solution offers these features at a reasonable price, though prices have been increasing over time. They provide a low-cost product with all integration supported, offering a full package cost-effective manager. Most customers use Fortinet FortiGate for internet facility and outbound traffic.

    What needs improvement?

    When they release security updates, functionality needs to be cross-checked thoroughly. The firmware updates and patch updates for particular issues can affect other features. Patch testing should be more comprehensive before deployment. The solution could be improved compared to higher-end products in the Fortinet FortiGate line.

    For how long have I used the solution?

    I have been using FortiGate for more than 15 years.

    What do I think about the stability of the solution?

    For stability, Fortinet FortiGate scores eight out of ten with mature versions. However, when dealing with vulnerabilities and security updates, performance can be affected at the application level and other functionalities. With mature OS versions, the stability rating remains above eight, but during vulnerability and security issues, the rating drops to six or seven. This sometimes requires seeking alternative solutions rather than patching.

    How are customer service and support?

    The customer service is good. They can easily identify issues and provide solutions efficiently when dealing with bugs.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I previously worked with Aruba Instant.

    How was the initial setup?

    The initial setup is easy to implement.

    What about the implementation team?

    Implementation was done through an implementer.

    What's my experience with pricing, setup cost, and licensing?

    FortiGuard is included in the setup. When deploying Fortinet FortiGate, it is recommended to check which functionalities are required and enable only those needed. This approach ensures optimal performance from the Fortinet FortiGate firewall.

    Which other solutions did I evaluate?

    There are other providers available such as Sophos that provide similar features at a lower cost. However, for stability, Fortinet FortiGate provides combined features in a cost-effective manner.

    What other advice do I have?

    The solution is primarily used for data center solutions, specifically for NGFW and authentication. Most customers use Fortinet FortiGate for internet facility and outbound traffic. The SD-WAN features are commonly used for connectivity, and the bandwidth and ISP connectivity performance is good. There have been no issues with VPN connectivity for site-to-site connections. Multiple load balancing mechanisms show good performance. On a scale of 1-10, this solution receives a rating of 8.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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    reviewer2724093 - PeerSpot reviewer
    System Engineer at a tech services company with 11-50 employees
    Real User
    Top 20
    User interface offers improved control and smoother connections across branches
    Pros and Cons
    • "What I appreciate about Fortinet FortiGate is that the UI is easier than what I've previously known from Sophos."
    • "I think Fortinet FortiGate is stable because previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control."
    • "Previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control."

    What is our primary use case?

    The main use cases for Fortinet FortiGate are mostly for an industrial company firewall, focusing on firewall, web server, and new-gen, next-gen firewall.

    What is most valuable?

    What I appreciate about Fortinet FortiGate is that the UI is easier than what I've previously known from Sophos. Compared to Sophos, I prefer Fortinet, and the system and configuration settings are easier.

    The main benefits I have seen from using Fortinet FortiGate for the organization are due to the other branch in another country, as the connection is smoother than the previous firewall.

    What needs improvement?

    For Fortinet FortiGate, I am not sure yet what can be improved or enhanced because currently, I am comfortable with this solution.

    For how long have I used the solution?

    I have been working with Fortinet FortiGate for less than six months.

    What do I think about the stability of the solution?

    I think Fortinet FortiGate is stable because previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control.

    What do I think about the scalability of the solution?

    In terms of scalability, I find Fortinet FortiGate scalable. There are no issues yet with scalability in Fortinet FortiGate.

    How are customer service and support?

    Regarding the technical support of Fortinet FortiGate, I have already tried to contact them previously for a problem. I would evaluate the technical support of Fortinet FortiGate as friendly and easily understandable for our problem, as they have a high understanding of the Fortinet FortiGate system.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I prefer Fortinet FortiGate over Sophos because of the connection system, the web GUI, and I think Fortinet is much more secure than Sophos.

    How was the initial setup?

    The initial setup of Fortinet FortiGate was easy. The setup needs around a few days to test before deploying to the customer, and while deploying, it's easy to contact customer service to help us with it.

    What's my experience with pricing, setup cost, and licensing?


    What other advice do I have?

    We are utilizing SD-WAN capabilities in Fortinet FortiGate, but not extensively, just a few times. I have not yet seen any impact on the network performance with the SD-WAN, as we're just monitoring it.

    My experience with integrating SD-WAN capabilities within Fortinet FortiGate is that the project for SD-WAN is not very long, approximately one month of testing, so for now, the connection is clear with a bit of misconnection. 

    I would personally recommend Fortinet FortiGate.

    On a scale of one to ten, I rate this solution an eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
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    Mostafa Alsharif - PeerSpot reviewer
    Network Administrator at a recruiting/HR firm with 51-200 employees
    Real User
    Top 20
    Has simplified connectivity and configuration management across multiple sites

    What is our primary use case?

    The main work for Fortinet FortiGate is the SD WAN solution. They have a good SD WAN solution with the FortiAnalyzer and FortiManager. The company has more than one site, forty-five sites, so we need to connect it altogether.

    What is most valuable?

    The main feature in Fortinet FortiGate is the SD WAN functionality. Based on my experience, it was very easy to integrate Fortinet FortiGate with SD WAN. The benefits Fortinet FortiGate provides include easy connectivity, user-friendliness, scalability, and easy configuration management.

    What needs improvement?

    I believe Fortinet can make Fortinet FortiGate better with reduced costs, free certification, and improved security.

    For how long have I used the solution?

    My experience with Fortinet FortiGate is approximately five to six months.

    What do I think about the stability of the solution?

    I would rate the stability of Fortinet FortiGate as eight because there are other solutions that are more secure and more capable.

    What do I think about the scalability of the solution?

    When talking about scalability for Fortinet FortiGate, I would rate it as nine or higher.

    How are customer service and support?

    We have not needed technical support from Fortinet until now.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    We moved to another vendor. We first moved to Cisco firewall, and then about six months ago, we moved to Fortinet FortiGate.

    How was the initial setup?

    The initial setup for Fortinet FortiGate was simple. We worked with another vendor, and it was easy to configure and migrate with our current infrastructure.

    What about the implementation team?

    We implemented through a vendor, through a third party.

    What was our ROI?

    There is a feature inside Fortinet FortiGate for AI and ML.

    What's my experience with pricing, setup cost, and licensing?

    The Sophos XG was only for one branch. We mainly have a HQ Cisco Firepower FMC. I believe Fortinet FortiGate is easier.

    Which other solutions did I evaluate?

    There is a feature inside Fortinet FortiGate for AI and ML.

    What other advice do I have?

    It is acceptable for my feedback about Fortinet FortiGate on PeerSpot to be with my personal name as a personal opinion without contact details or company name.

    I am interested in being a reference for the vendor for Fortinet FortiGate, and it would be fine if the vendor contacts me with questions about my review.

    In the future, I might have colleagues who can provide reviews about Fortinet FortiGate.

    We plan to work with Fortinet Unified Sassy. I can recommend Fortinet FortiGate to other users.

    I rate Fortinet FortiGate a nine out of ten overall.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    JaimeVasquez - PeerSpot reviewer
    Commercial Manager at IT-Experience
    Real User
    Top 5Leaderboard
    Monitors systems effectively and integrates security devices seamlessly

    What is our primary use case?

    The main use case for Fortinet FortiGate is to monitor different systems of our customers. The solution handles the security of the company, manages VPNs, handles inside security, and integrates with NAC solutions while integrating every security device inside the company to ensure data protection. We are utilizing Fortinet FortiGate's SD-WAN capabilities. The network performance is handled effectively by the Fortinet FortiGate solution, and depending on the capacity of the solution, it can manage all traffic inside the company.

    What is most valuable?

    The main benefits of Fortinet FortiGate are security and the ability to manage all information throughout the company. This includes managing all data inside the company to prevent intrusions from outside.

    What needs improvement?

    There is always room for improvement. They could enhance their support in different ways, such as having technical support available during night hours.

    For how long have I used the solution?

    I have used the Fortinet FortiGate solution for about seven to eight years.

    What do I think about the stability of the solution?

    Fortinet FortiGate is very stable. We have experienced no problems with the hardware, updated software, or management of the solution, with stability over 99%, making it a very good solution for us.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and support?

    The Fortinet FortiGate service is very good in Chile, making it difficult to improve upon.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We use both Fortinet solutions and Cisco solutions, depending on customer needs. The primary difference between Fortinet FortiGate and Cisco's firewall is pricing, with Cisco being more expensive.

    How was the initial setup?

    It is a medium-sized deployment.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is competitive at this moment, and customers recognize that Fortinet solutions offer good pricing while providing a very good product. The stability is excellent for customers, and the capacity to integrate different solutions of the same brand is also very good.

    Which other solutions did I evaluate?

    They use other products to integrate information with different brands, including the NAC solution, which can be used for every brand in the market since it's based on the SNMP protocol.

    What other advice do I have?

    We are not currently using the Fortinet FortiGate's data center solution. We are not using any AI or machine learning enhanced services at this moment as it's very new in Chile. Overall, I would rate Fortinet FortiGate a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    Rishad-Ahmed - PeerSpot reviewer
    Network Security Engineer at Ensure Support Services Limited
    Real User
    Top 5
    Strong network security that's enhanced with an easy setup
    Pros and Cons
    • "I rate this solution a nine out of ten."
    • "I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support."

    What is most valuable?

    One valuable feature of FortiGate SWG that has significantly enhanced my network security is IPS.

    What needs improvement?

    I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support.

    For how long have I used the solution?

    I have used the solution for six to eight months.

    What do I think about the stability of the solution?

    Fortinet SWG is a stable solution, and I would rate it eight, indicating it is good.

    What do I think about the scalability of the solution?

    I think the scalability of FortiGate SWG is okay. It meets the growing demands of my network and goes hand in hand with security.

    How are customer service and support?

    I find the technical support of Fortinet to be not very helpful.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I am working with Fortinet for SASE and am familiar with FortiGate.

    How was the initial setup?

    I handled the installation myself, and it can be installed by one person.

    What was our ROI?

    It is too early to discuss any financial benefits or cost savings from using FortiGate SWG.

    What's my experience with pricing, setup cost, and licensing?

    On a scale from one to ten, I would rate the pricing for FortiGate AWG as nine, which is perfect.

    Which other solutions did I evaluate?

    I am working with Fortinet and another vendor simultaneously.

    What other advice do I have?

    I rate this solution a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
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    Buyer's Guide
    Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2025
    Buyer's Guide
    Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.