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JaimeVasquez - PeerSpot reviewer
Commercial Manager at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Jul 12, 2025
Monitors systems effectively and integrates security devices seamlessly
Pros and Cons
  • "The main benefits of Fortinet FortiGate are security and the ability to manage all information throughout the company, including managing all data inside the company to prevent intrusions from outside."

    What is our primary use case?

    The main use case for Fortinet FortiGate is to monitor different systems of our customers. The solution handles the security of the company, manages VPNs, handles inside security, and integrates with NAC solutions while integrating every security device inside the company to ensure data protection. We are utilizing Fortinet FortiGate's SD-WAN capabilities. The network performance is handled effectively by the Fortinet FortiGate solution, and depending on the capacity of the solution, it can manage all traffic inside the company.

    What is most valuable?

    The main benefits of Fortinet FortiGate are security and the ability to manage all information throughout the company. This includes managing all data inside the company to prevent intrusions from outside.

    What needs improvement?

    There is always room for improvement. They could enhance their support in different ways, such as having technical support available during night hours.

    For how long have I used the solution?

    I have used the Fortinet FortiGate solution for about seven to eight years.

    Buyer's Guide
    Fortinet FortiGate
    December 2025
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    What do I think about the stability of the solution?

    Fortinet FortiGate is very stable. We have experienced no problems with the hardware, updated software, or management of the solution, with stability over 99%, making it a very good solution for us.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and support?

    The Fortinet FortiGate service is very good in Chile, making it difficult to improve upon.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We use both Fortinet solutions and Cisco solutions, depending on customer needs. The primary difference between Fortinet FortiGate and Cisco's firewall is pricing, with Cisco being more expensive.

    How was the initial setup?

    It is a medium-sized deployment.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is competitive at this moment, and customers recognize that Fortinet solutions offer good pricing while providing a very good product. The stability is excellent for customers, and the capacity to integrate different solutions of the same brand is also very good.

    Which other solutions did I evaluate?

    They use other products to integrate information with different brands, including the NAC solution, which can be used for every brand in the market since it's based on the SNMP protocol.

    What other advice do I have?

    We are not currently using the Fortinet FortiGate's data center solution. We are not using any AI or machine learning enhanced services at this moment as it's very new in Chile. Overall, I would rate Fortinet FortiGate a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Jul 12, 2025
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    reviewer2724093 - PeerSpot reviewer
    System Engineer at a tech services company with 11-50 employees
    Real User
    Top 20
    Jun 28, 2025
    User interface offers improved control and smoother connections across branches
    Pros and Cons
    • "What I appreciate about Fortinet FortiGate is that the UI is easier than what I've previously known from Sophos."
    • "I think Fortinet FortiGate is stable because previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control."
    • "Previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control."

    What is our primary use case?

    The main use cases for Fortinet FortiGate are mostly for an industrial company firewall, focusing on firewall, web server, and new-gen, next-gen firewall.

    What is most valuable?

    What I appreciate about Fortinet FortiGate is that the UI is easier than what I've previously known from Sophos. Compared to Sophos, I prefer Fortinet, and the system and configuration settings are easier.

    The main benefits I have seen from using Fortinet FortiGate for the organization are due to the other branch in another country, as the connection is smoother than the previous firewall.

    What needs improvement?

    For Fortinet FortiGate, I am not sure yet what can be improved or enhanced because currently, I am comfortable with this solution.

    For how long have I used the solution?

    I have been working with Fortinet FortiGate for less than six months.

    What do I think about the stability of the solution?

    I think Fortinet FortiGate is stable because previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control.

    What do I think about the scalability of the solution?

    In terms of scalability, I find Fortinet FortiGate scalable. There are no issues yet with scalability in Fortinet FortiGate.

    How are customer service and support?

    Regarding the technical support of Fortinet FortiGate, I have already tried to contact them previously for a problem. I would evaluate the technical support of Fortinet FortiGate as friendly and easily understandable for our problem, as they have a high understanding of the Fortinet FortiGate system.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I prefer Fortinet FortiGate over Sophos because of the connection system, the web GUI, and I think Fortinet is much more secure than Sophos.

    How was the initial setup?

    The initial setup of Fortinet FortiGate was easy. The setup needs around a few days to test before deploying to the customer, and while deploying, it's easy to contact customer service to help us with it.

    What's my experience with pricing, setup cost, and licensing?


    What other advice do I have?

    We are utilizing SD-WAN capabilities in Fortinet FortiGate, but not extensively, just a few times. I have not yet seen any impact on the network performance with the SD-WAN, as we're just monitoring it.

    My experience with integrating SD-WAN capabilities within Fortinet FortiGate is that the project for SD-WAN is not very long, approximately one month of testing, so for now, the connection is clear with a bit of misconnection. 

    I would personally recommend Fortinet FortiGate.

    On a scale of one to ten, I rate this solution an eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
    Last updated: Jun 28, 2025
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    reviewer2618586 - PeerSpot reviewer
    Director of Infrastructure at a manufacturing company with 201-500 employees
    Real User
    Top 20
    Dec 12, 2024
    Enhance reporting and operational efficiency with detailed insights
    Pros and Cons
    • "FortiAnalyzer's capability to provide detailed reporting based on various criteria is highly valuable."
    • "Like any hardware, it has finite scalability restrictions."

    What is our primary use case?

    I use FortiAnalyzer for reporting. It provides log management solutions for my enterprise, which is in the manufacturing sector.

    What is most valuable?

    FortiAnalyzer's capability to provide detailed reporting based on various criteria is highly valuable. It allows for better log management in my enterprise. The IPS functionality and the reporting capabilities of FortiAnalyzer also help in maintaining efficient operations.

    For how long have I used the solution?

    I have around three years of experience with Fortinet solutions.

    What do I think about the stability of the solution?

    The solution has been very stable.

    What do I think about the scalability of the solution?

    I must select the right size firewall to match my traffic flow rate. It is important to pick a large enough firewall to meet the site's specific needs. Like any hardware, it has finite scalability restrictions.

    How are customer service and support?

    I have been satisfied with FortiGate support. Even though I work through a managed provider, I believe FortiGate provides good support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    At my last company, I switched from Cisco to FortiGate due to performance and functionality.

    How was the initial setup?

    My service provider manages the setup, so I do not have direct experience with the initial setup.

    What about the implementation team?

    My implementation is managed by a third-party provider, and I do not handle equipment directly.

    What was our ROI?

    It is hard to measure, but the return on investment with Fortinet has been good with improvements in operational impact.

    What's my experience with pricing, setup cost, and licensing?

    The hardware is competitively priced.

    Which other solutions did I evaluate?

    I switched from Cisco due to performance and functionality improvements with Fortinet.

    What other advice do I have?

    I never rate anything a perfect ten. There is always room for improvement in any product. I rate the overall solution a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    IT Manager at a non-profit with 1,001-5,000 employees
    Real User
    Top 20
    Nov 26, 2024
    Powerful bandwidth control and seamless connectivity management
    Pros and Cons
    • "I appreciate FortiGate for its reliable, powerful, and flexible setups."
    • "Fortinet FortiGate could improve their documentation on forward error correction and failover technologies."

    What is our primary use case?

    I use Fortinet FortiGate IPS for firewall applications, VPNs, dial-up VPNs, and different types of connectivity, specifically on-site to site VPNs and for securing networks. 

    It's not just regular firewall applications; I use it on a ship to manage bandwidth by controlling website access and blocking high bandwidth-demanding applications like gaming.

    What is most valuable?

    Fortinet FortiGate IPS allows me to block certain applications, which is valuable in managing bandwidth on a ship. The IPS enables controlling and securing networks. I appreciate FortiGate for its reliable, powerful, and flexible setups. Even smaller boxes perform with great power, which is crucial for my operations. FortiGate's chips make it very fast and integrate virtual firewalls, simplifying complex setups.

    What needs improvement?

    Fortinet FortiGate could improve their documentation on forward error correction and failover technologies. 

    Additionally, better documentation and applications for SD WAN setups, especially for satellite-based internet like Starlink, would be beneficial. This area is vital, and they have not capitalized on it compared to competitors like Peplink.

    For how long have I used the solution?

    I have been using Fortinet FortiGate IPS for about five to six years. Before that, I was using WatchGuard.

    What do I think about the stability of the solution?

    I would rate the stability as a nine out of ten. There was only one instance where I had to restart FortiGate due to it running out of memory.

    What do I think about the scalability of the solution?

    FortiGate is easily scalable and I would rate it a nine out of ten. It works well with additional endpoints and global networks.

    How are customer service and support?

    I have minimal direct experience with Fortinet customer support as I usually find solutions online. However, in my encounters, documentation available is rated an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, I used WatchGuard. I switched to Fortinet since WatchGuard was more complicated. Fortinet offered powerful applications and built-in features that made my life easier.

    How was the initial setup?

    The initial setup was straightforward. Fortinet has thought well of the user experience, making it user-friendly to implement.

    What about the implementation team?

    I have a few other sites working with me, involving IT technicians to establish connections. It's a collaboration with some remote sites and a handful of people.

    What was our ROI?

    FortiGate's ease of implementation relative to WatchGuard saves time and ultimately provides a higher return on investment.

    What's my experience with pricing, setup cost, and licensing?

    Fortinet is competitively priced. It is neither particularly cheap nor expensive compared to other products like WatchGuard. The pricing and performance are better, making it a viable choice.

    Which other solutions did I evaluate?

    I evaluated Peplink for SD WAN solutions that offer more high-tech features than FortiGate.

    What other advice do I have?

    I would rate FortiGate a nine out of ten overall. To avoid losing market share, Fortinet must focus on satellite-based internet solutions such as Starlink.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    MOHAN SUKUMAR - PeerSpot reviewer
    Head of computer systems at a recreational facilities/services company with 201-500 employees
    Real User
    Top 5Leaderboard
    Dec 4, 2023
    Helped reduced our cybersecurity risks, is user-friendly, and stable
    Pros and Cons
    • "In terms of security, we have not experienced any security flaws or loopholes, and it has proven to be quite stable."
    • "I would prefer to have more detailed logs within the FortiGate products themselves rather than relying on a separate tool."

    What is our primary use case?

    We use Fortinet FortiGate to safeguard our online users, who are primarily students, around the clock.

    Over the past seven years, we've utilized Fortinet FortiGate to address a wide range of security challenges. Initially, we implemented a firewall to secure our network perimeter. Subsequently, we sought to protect internal network segments. Next, we implemented application-level security measures. And most recently, we've implemented selective service controls to manage access to applications like Google services, WhatsApp, and video conferencing platforms. These measures have addressed evolving security needs over time. Currently, we're focused on enhancing authentication and remote access security. To achieve this, we're implementing security tokens to verify user identities and ensure authorized access.

    How has it helped my organization?

    Fortinet FortiGate enables us to comply with regulatory governance and compliance requirements.

    FortiGate is one of the security solutions we have implemented to enhance and protect our network infrastructure, including devices, across the campus for all users. Specifically, FortiGate has shielded us from Internet security threats, application threats, and unwanted websites or access to unauthorized web services. For instance, access to classified websites is restricted based on user permissions. This has resulted in a cleaner network environment, not just from a security standpoint but also in terms of overall network performance. Secondly, FortiGate has significantly alleviated the burden on network administrators and server managers. The product has proven to be highly reliable.

    It has effectively reduced our risk of cyberattacks. We have experienced a very small number of incidents, primarily due to configuration loopholes. However, FortiGate has been successful in preventing intrusions from the Internet. It has effectively thwarted hacking attempts, making it a valuable tool for our computer and network security.

    We operate in an educational setting and do not rely solely on online connectivity. Therefore, an internet outage would only impact academic activities. While some internet services are utilized within our campus primarily for business purposes, they are not entirely internet-dependent. Consequently, the impact of equipment failure is minimal. In the event of equipment malfunction, we have established contingency plans and alternative facilitating services in place. Additionally, our devices are designed for high availability, with two devices functioning as a backup in case one fails. We have not experienced any device failures to date.

    It has streamlined the management of our network and security operations. While the machine itself doesn't provide an out-of-the-box solution, its effectiveness hinges on the expertise and security knowledge of its users. Therefore, engineering and security proficiency are paramount to maximizing the benefits of FortiGate.

    FortiGate offers a lot of reporting logs and reports. By continuously monitoring these resources, we can gather sufficient information to take immediate action and implement necessary changes. However, the effectiveness of this approach hinges on having dedicated personnel to review and respond to the provided insights. The device itself cannot act autonomously without human intervention and analysis.

    FortiGate has helped us reduce our mean time to remediation by 60 percent. Its user-friendly interface facilitates rapid issue resolution.

    What is most valuable?

    Fortinet FortiGate is an extremely user-friendly product. In terms of security, we have not experienced any security flaws or loopholes, and it has proven to be quite stable. Additionally, we have not experienced any downtime, which is of utmost importance.

    What needs improvement?

    The log analyzer, for instance, is a product being developed as a common solution for multiple FortiGate devices. Consequently, the log analyzer's functionalities are not fully integrated into the individual FortiGate products. I would prefer to have more detailed logs within the FortiGate products themselves rather than relying on a separate tool.

    While Fortinet claims to offer a comprehensive network solution, it falls short in addressing computer application issues, particularly server security. Fortinet's capabilities are primarily focused on network security.

    For how long have I used the solution?

    I have been using Fortinet FortiGate for over seven years.

    What do I think about the stability of the solution?

    I rate the stability of Fortinet FortiGate ten out of ten.

    What do I think about the scalability of the solution?

    Fortinet FortiGate is a fixed configuration that depends on the number of nodes and devices.

    How are customer service and support?

    The support from Fortinet and its vendors is good.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial deployment can be completed in a few days. Two to three people are involved in the deployment.

    What's my experience with pricing, setup cost, and licensing?

    In the Asian economy in which we operate, FortiGate is expensive.

    What other advice do I have?

    I would rate Fortinet FortiGate eight out of ten.

    I'm not involved in the operation of industrial devices. We do, however, have devices that are part of laboratories, and they may be flagged during searches because we belong to the education sector. In any case, FortiGate provides protection, and I wouldn't know the extent of visibility there because it's primarily concerned with providing security for those devices. If they are connected to the network, alright.

    We have around 1,500 users and over 3,000 devices that utilize FortiGate.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Rishad-Ahmed - PeerSpot reviewer
    Network Security Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Top 5
    Jan 22, 2025
    Strong network security that's enhanced with an easy setup
    Pros and Cons
    • "I rate this solution a nine out of ten."
    • "I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support."

    What is most valuable?

    One valuable feature of FortiGate SWG that has significantly enhanced my network security is IPS.

    What needs improvement?

    I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support.

    For how long have I used the solution?

    I have used the solution for six to eight months.

    What do I think about the stability of the solution?

    Fortinet SWG is a stable solution, and I would rate it eight, indicating it is good.

    What do I think about the scalability of the solution?

    I think the scalability of FortiGate SWG is okay. It meets the growing demands of my network and goes hand in hand with security.

    How are customer service and support?

    I find the technical support of Fortinet to be not very helpful.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I am working with Fortinet for SASE and am familiar with FortiGate.

    How was the initial setup?

    I handled the installation myself, and it can be installed by one person.

    What was our ROI?

    It is too early to discuss any financial benefits or cost savings from using FortiGate SWG.

    What's my experience with pricing, setup cost, and licensing?

    On a scale from one to ten, I would rate the pricing for FortiGate AWG as nine, which is perfect.

    Which other solutions did I evaluate?

    I am working with Fortinet and another vendor simultaneously.

    What other advice do I have?

    I rate this solution a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sammy Mukuna - PeerSpot reviewer
    Network Admin at a retailer with 1,001-5,000 employees
    Real User
    Top 5
    Jun 16, 2024
    Offers stateless balance featuresand provides excellent reports and API integration
    Pros and Cons
    • "FortiGate Next Generation Firewall has a stateless balance proposition"
    • "The solution should allow more user-friendly integrations or deployment"

    What is our primary use case?

    The solution is used as a perimeter firewall, and all traffic is routed through the appliances before accessing the Internet. FortiGate Next Generation Firewall is also used in policy-based routing. The solution has features such as IPS  and web filtering. 

    Presently I am carrying out a POC to evaluate where the SD-WAN functionality of the solution can be utilized by our company. 

    What is most valuable?

    It's an out-of-the-box solution with impressive ratings. FortiGate Next Generation Firewall has a stateless balance proposition. The updates from the vendor ensure that the product remains up to date in terms of threat intelligence capabilities. 

    I personally go through reports on utilizing FortiGate Next Generation Firewall resources, bandwidth and applications that are present in the company's environment. The product has been capable of providing the aforementioned reports for the last 280 days, and such features are highly valuable for reporting purposes. The reports provided by FortiGate Next Generation Firewall also help in analyzing the traffic condition in a network. 

    What needs improvement?

    When the SD-WAN is integrated with solutions like Citrix, it can appear complicated, which only tech professionals can implement. The solution should allow more user-friendly integrations or deployment. 

    For how long have I used the solution?

    I have been working with FortiGate Next Generation Firewall for five years. 

    What do I think about the stability of the solution?

    I would rate the stability an eight out of ten. But recently, we needed to undergo regular patching of the network in our company, but that's probably due to increased hacking activities or attacks. At our company, we are still confident with the solution in spite of the recent breaches. 

    What do I think about the scalability of the solution?

    The solution is highly scalable. I would rate the scalability a nine out of ten. At our company, we can scale the solution effortlessly for enterprise networks. There are two professional users of FortiGate Next Generation Firewall in our company. The other solutions which are being evaluated in our company are FortiNAC and Fortinet SD-WAN. 

    How are customer service and support?

    I have received satisfying support for every issue I raised with the team. The support team is responsive and helpful in resolving issues. I would rate the customer support an eight out of ten. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, Cyberoam was used in our organization. Our company has also used Check Point to deploy a multi-layered firewall solution. Check Point has numerous partners and offers satisfying support, which makes it a formidable competitor of FortiGate Next Generation Firewall. 

    There are various local partners of FortiGate Next Generation Firewall who offer effective support for the solution. 

    How was the initial setup?

    While integrating FortiGate Next Generation Firewall in our company's infrastructure I faced an error while implementing a secure LDAP server. I had to roll back for the aforementioned issue and review the authentication certificates. 

    The learning curve of the solution varies depending on the use cases and the different features the user starts interacting with within a specific environment. The initial setup of the FortiGate Next Generation Firewall can be claimed to be straightforward. I would rate the setup a six out of ten. The deployer's CLI understanding will also be a major factor in the deployment process of the solution. 

    The solution's initial setup can be completed in a few days, but much more time is required to learn about the environment, evaluate the policies' interference with the services, and implement optimizations based on the insights. In total, the complete deployment takes a few weeks. 

    What's my experience with pricing, setup cost, and licensing?

    It's an expensive solution. FortiGate Next Generation Firewall costs our company around $12000 per year. There are no additional costs involved with the product. 

    What other advice do I have?

    I have confidence in the threat detection capabilities of FortiGate Next Generation Firewall. I haven't witnessed any downtime in the solution, even after using it for multiple years. 

    An automation API integration is available with FortiGate Next Generation Firewall. For instance, the solution allows integration with CrowdStrike and Darktrace to enhance the threat intelligence capabilities. I would recommend others to use FortiGate Next Generation Firewall.

    It's a reliable solution for real-time threat intelligence. In the security industry, FortiGate Next Generation Firewall is a highly praised product and I am able to embed policies for effective operation. I would rate FortiGate Next Generation Firewall an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Adeel Razzaq - PeerSpot reviewer
    Network Ar at a outsourcing company with 10,001+ employees
    Real User
    May 16, 2023
    Highly reliable, reasonably priced, and worth the money
    Pros and Cons
    • "Reliability is the best feature. We faced some issues when we were setting it up, but the service, portal, and administration are good."
    • "There are some complex administration tasks in their administration portal. That needs to be improved."

    What is our primary use case?

    We are using Fortinet for administration over local users that need to connect with our wireless. We have users that come from different domains, and there are certain limits and restrictions that need to be implemented.

    How has it helped my organization?

    There is not much visible improvement, but it's a stable and reliable environment. We did not see anything critical in the production environment.

    What is most valuable?

    Reliability is the best feature. We faced some issues when we were setting it up, but the service, portal, and administration are good.

    What needs improvement?

    There is some development gap. We had experienced bugs in their operating system. When we were planning to upgrade it, there was no patch available for a bug, and the support team was saying that they need to work on that. That's the part they should work on.

    There are some complex administration tasks in their administration portal. That needs to be improved.

    For how long have I used the solution?

    It has been around two years since we set it up.

    What do I think about the stability of the solution?

    It's stable.

    What do I think about the scalability of the solution?

    It's scalable. We have 1,500 to 2,000 people across the world. We have multiple regions and multiple sites.

    How are customer service and support?

    We contacted them for a few cases. I would rate them a seven out of ten. They could be better at finding solutions.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    This was the first option, but we'll try Cisco as well for our Wi-Fi setup for the next one to two years. 

    It was a management call to go for this. They know what is best for their business.

    How was the initial setup?

    I was not exactly involved in its initial setup, but at a later stage, I had to jump into that. I was more into Cisco setup.

    Overall, the setup was easy. There was a portal, and most of the things were similar to other hardware we use, such as Palo Alto. We found some bugs during the setup, and there was not much support available from the Fortinet support team

    In terms of maintenance, there are upgrades available roughly every quarter.

    What was our ROI?

    It's worth the money.

    What's my experience with pricing, setup cost, and licensing?

    The price range is quite acceptable and normal.

    What other advice do I have?

    It's excellent. The services, administration, and reliability are up to the mark. They just need to improve it a bit. 

    I would recommend it if you want to set it up for your business. Overall, I would rate it a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.