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reviewer930837 - PeerSpot reviewer
Senior Manager (Engineering Department) at a comms service provider with 10,001+ employees
Real User
Has UTM capabilities, integrates well with other Fortinet solutions, and is quite easy to deploy
Pros and Cons
  • "The UTM feature is quite good. FortiAP is easy to deploy because both Fortigate and FortiAP are under the same brand. Otherwise, you need to do more work on the configuration."
  • "Price, of course, can always be more competitive or better."

What is our primary use case?

We have been using it for our internal infrastructure, but mainly, we are providing it as a service to our customers.

In one of the use cases, a customer is using FortiGate, and they also use FortiAP. To collect the usage and monitor the traffic, they use FortiAnalyzer. So, they have FortiGate, FortiAP, and FortiAnalyzer. It is not a very big deployment. It is a midsized company with less than 50 people.

What is most valuable?

The UTM feature is quite good. FortiAP is easy to deploy because both Fortigate and FortiAP are under the same brand. Otherwise, you need to do more work on the configuration.

What needs improvement?

Price, of course, can always be more competitive or better.

If a customer has a requirement for firewall, security, WiFi, and analytics, it is good if we can propose a solution from the same vendor, but we have found that no distributor in Hong Kong has sufficient knowledge to deploy Network Access Control (NAC) solutions. They have a wide range of products, but apart from the popular ones, such as a firewall or an AP,  there is not sufficient support here in Hong Kong for NAC solutions.

For how long have I used the solution?

I have been using this solution for more than 10 years.

Buyer's Guide
Fortinet FortiGate
June 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is reasonably stable.

What do I think about the scalability of the solution?

Our customers are mainly small to medium businesses. I really didn't have a chance to scale it up. We have a customer with two subsidiaries on the same floor. They are changing from traditional features to SD-WAN features. Based on what I heard from my colleagues, migration work is quite smooth, and there are no big issues.

How are customer service and support?

I'm not doing hands-on work for the projects, but from my colleagues, I haven't heard of any delay or incompetency in support.

How was the initial setup?

It is quite easy. The duration depends on the complexity. If you are using a firewall from one brand and WiFi from another brand, then you probably would need more time to do the setup. Overall, the saving is around 25% in terms of labor hours.

What's my experience with pricing, setup cost, and licensing?

Their licensing costs are annual. The UTM feature license along with their support is called FortiCare. We include that as a part of the annual maintenance cost. Palo Alto or Juniper also have an annual subscription charge for UTM.

Price, of course, can always be more competitive, but it is not the most expensive product. The price-performance ratio is quite high for FortiGate.

What other advice do I have?

I would recommend this solution to others as well as to our existing customers who are not using FortiGate. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer947427 - PeerSpot reviewer
Technical Architect at a computer software company with 10,001+ employees
MSP
Beneficial centralized management and scalable
Pros and Cons
  • "The most valuable feature is the FortiManager for centralized management."
  • "Fortinet FortiGate could improve if it had a cloud-managed solution."

What is our primary use case?

I am using Fortinet FortiGate as a perimeter internet firewall.

What is most valuable?

The most valuable feature is the FortiManager for centralized management.

What needs improvement?

Fortinet FortiGate could improve if it had a cloud-managed solution.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately 10 years.

What do I think about the stability of the solution?

Fortinet FortiGate is approximately 80 percent stable.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate is good.

How are customer service and support?

The technical support from Fortinet FortiGate is terrible. They can improve.

The presales, account management, and post-sales are the three worst things about Fortinet.

Which solution did I use previously and why did I switch?

I have previously used other solutions such as Cisco, Check Point, and Palo Alto.

The solution I would recommend largely depends upon the environment it is being implemented. We tend to mix and match firewalls, but Check Point tends to be,  easier to manage, but more expensive. Their support is much better than Fortinet's when it comes to pre-sales and post-sales.

What's my experience with pricing, setup cost, and licensing?

The price of Fortinet FortiGate is better than Cisco, Check Point, and Palo Alto. In terms of pricing, it's probably a better-priced firewall solution overall.

What other advice do I have?

I rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Fortinet FortiGate
June 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Senior Manager at a manufacturing company with 10,001+ employees
Real User
Secure, beneficial load balancing, and useful management UI
Pros and Cons
  • "The most valuable feature of Fortinet FortiGate is load balancing. It can provide central management and VPNA. Additionally, it has enhanced our security environment."
  • "Fortinet FortiGate could improve by adding FortiAnalyzer to its solution, we should not have to use another solution. FortiAnalyzer can provide more detailed information."

What is our primary use case?

We use Fortinet FortiGate for a UPP solution. For example, DNS filtering, IPS, and VPN access.

What is most valuable?

The most valuable feature of Fortinet FortiGate is load balancing. It can provide central management and VPNA. Additionally, it has enhanced our security environment.

The management UI is more user-friendly than Cisco's solution.

What needs improvement?

Fortinet FortiGate could improve by adding FortiAnalyzer to its solution, we should not have to use another solution. FortiAnalyzer can provide more detailed information.

I hope that Fortinet FortiGate provides a software define network(SDN) solution.  and provide the interface for the user. If we have the SDN interface we can develop our system to manage Fortinet devices.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately one year.

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution.

What do I think about the scalability of the solution?

I have found Fortinet FortiGate to be scalable.

Our company is across many locations. For example, Europe, South America, America, China, Taiwan, and Asia. At this moment all of the sites are using Fortinet FortiGate. There are approximately 10,000 users that are using Fortinet FortiGate.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

I previously used Juniper. I did prefer the Juniper OS but not anymore because the Junos firewall seems not to be very stable. Since Juniper had stability issues is why we went with Fortinet FortiGate.

What's my experience with pricing, setup cost, and licensing?

There is a license to use Fortinet FortiGate.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Cisco.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249359 - PeerSpot reviewer
Executive at a computer software company with 10,001+ employees
Real User
Easy to use with a nice console but needs to offer container security
Pros and Cons
  • "The solution is very user-friendly."
  • "I'm not sure if it's something that they already have or are developing something, however, we need some dedicated features for container security."

What is our primary use case?

We mainly use the solution as a firewall. 

What is most valuable?

The solution is very user-friendly.

The collection of the integration of multiple nodes makes everything very easy. The fact that you can push, directly, one element, and you can leverage the distribution of the policy very well has been great. 

Honestly, the console is done very well. It's easy to use.

From a strategic point of view, I've seen, in recent years, a big challenge from Fortinet to recover some kinds of space with respect to the other two biggest players, Check Point and Palo Alto. That has happened much more since the beginning of the next generation file. I found Fortinet recovered much market space in the last year.

What needs improvement?

I'm not sure if it's something that they already have or are developing something, however, we need some dedicated features for container security. Other vendors have developed some kind of specific product to protection. Containers now are very common, especially in the cloud. It's an area that needs to be addressed.

For how long have I used the solution?

I've worked with the product for three or four years, more or less. 

What do I think about the stability of the solution?

The stability has been great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We have more than 10,000 people o the solution. The scalability capabilities are enough. We haven't had a problem at all. 

How are customer service and support?

It would be hard to rate technical support due to the fact that, up until now, we've never had to deal with them.

That said, from talking with colleagues, my understanding is that they are good, and they offer standard levels of support in line with other competitors. 

Which solution did I use previously and why did I switch?

We've also used Palo Alto and Check Point.

How was the initial setup?

The initial setup is straightforward, however, we have knowledgeable teams. We also use Fortinet to check the configurations and make sure everything is supported during implementation. 

It's pretty standard to deploy. We're also familiar with Palo Alto and Check Point and there is not much of a difference between the three.

What about the implementation team?

We managed, with my team, the setup. We also engaged with Fortinet in terms of professional services in order to check the installation and offer some support.

That said, we have many people on our team certified with the biggest firewalls and security infrastructure vendors.

What's my experience with pricing, setup cost, and licensing?

It's very difficult to discuss pricing as we have generally, in terms of pricing, at the end of the day, we have leveraged deals the existing contracts the client had in place. The client uses various technology vendors. I can't say that one is cheaper than the other. It's all in the same ballpark when you are speaking about comparable products.

What other advice do I have?

We are partners with many vendors, including Fortinet.

Likely our engineers would know what version of the solution we are on. I don't follow those details. 

I'd rate the solution at a seven out of ten. It's stable, easy to set up, and easy to use. However, I have yet to see all of the features in play.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director with 51-200 employees
Real User
Secure, reliable, and support included
Pros and Cons
  • "Fortinet FortiGate is stable. It's used across all the countries, this is the way most multinationals run their system."
  • "Fortinet FortiGate is a firewall solution and once it's deployed, you can rest assured that your system is secure."

What is our primary use case?

We use Fortinet FortiGate to filter information, to ensure that we secure our network. Additionally, it's for overall security and to ensure that no information is leaking out.

What is most valuable?

Fortinet FortiGate is a firewall solution and once it's deployed, you can rest assured that your system is secure.

Since we have been using Fortinet FortiGate, we've not had anyone breaking into our network. We've used some penetration tests, and the system is very secure. However, the security of the network is dependent on the personnel itself.

For example, if you have a phishing email, you click on it, it takes you to the wrong server, and you put your credentials there, they can use those credentials to attack your system. In terms of somebody trying to break into your network without having the necessary credentials, Fortinet FortiGate is very good.

What needs improvement?

The solution could improve by being more secure.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately six years.

What do I think about the stability of the solution?

Fortinet FortiGate is stable. It's used across all the countries, this is the way most multinationals run their system.

What do I think about the scalability of the solution?

The solution is scalable.

If the business expands into other geographical zones, we will need to expand the network and secure it. This is when we will expand the use of Fortinet FortiGate. However, because of this pandemic, businesses are slowly getting back to normal. 

I don't think that expansion will come up in the next one or two years. Maybe in the next three years once they start to pick up their business, then there might be such an expansion or increase in hardware needed.

How are customer service and support?

Each of the devices is licensed every year and in case you have a serious critical issue we can contact the support from FortiGate directly. We contact them every once and a while but not often. We have to purchase a license that allows us the support to use them.

The support could be faster to come out with a solution.

Which solution did I use previously and why did I switch?

We were using Cisco previously.

How was the initial setup?

The Fortinet FortiGate deployment is not difficult. It's not simple, but it's easy for someone to learn. The whole process took approximately three hours. Cisco solutions are more difficult to deploy.

What about the implementation team?

We have experts in-house with experience and we did the deployment in-house. They used the deployment resources internally to deploy it.

What's my experience with pricing, setup cost, and licensing?

The solution requires a license annually, it is not a user license, you can have as many users as your want. I must renew the license regularly per device.

The support is included in the license.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Director Information Technology at a hospitality company with 1,001-5,000 employees
Real User
Reliable perimeter firewall with reasonable total cost of ownership over five years
Pros and Cons
  • "We purchased Fortinet because of the pricing, its functionality, because it met our requirements, and the total cost of ownership over five years was quite reasonable. In the market, Fortinet is rated quite well."
  • "The logging details need to be improved."

What is our primary use case?

We use Fortinet as a perimeter firewall. The solution is deployed on-premises.

What is most valuable?

The best feature is the ease of use. I think it's pretty much a well-rounded product. It has more features than we use, but a lot of products are like that. We purchased Fortinet because of the pricing, its functionality, because it met our requirements, and the total cost of ownership over five years was quite reasonable. In the market, Fortinet is rated quite well.

What needs improvement?

The logging details need to be improved.

For how long have I used the solution?

We have been working with Fortinet for about 18 months. We are running the current version.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

We haven't had a need to scale it, so it provides directly what we need it for.

There are approximately 2,800 users in my organization. The solution doesn't require a lot of staff for maintenance.

How are customer service and support?

Technical support is very good. On a scale of one to five, I would give them a four.

Which solution did I use previously and why did I switch?

We previously used Check Point. We switched because the devices became in the end of support and then we got pricing on the replacement models, and the pricing was a little bit ridiculous for what we needed so we looked into Fortinet. 

Fortinet said that they could migrate from Check Point for us or help build an easy migration from Check Point to Fortinet. It wasn't that easy at the end of the day, but it all got done. 

The switch was really down to pricing and the functionality that we required, so the decision was made to go with Fortinet because of that and ongoing maintenance costs.

How was the initial setup?

It wasn't complex. It was time-consuming because there were so many rules that had to be set up. We were migrating away from Check Point and going to Fortinet. 

Deployment took six weeks.

What about the implementation team?

Deployment was completed with a consultant.

What's my experience with pricing, setup cost, and licensing?

The license is yearly. 

We pay for the top end. It's called 360. We get signatures for blacklist. We get signatures for a whole host of different bad actors that search the internet.

It covers the hardwares, software, and it covers the subscriptions to the signatures because the box uses three or four different types of signatures for interrogating inbound and outbound traffic.

What other advice do I have?

I would rate this solution 8 out of 10. 

It does everything we need it to do. We're quite happy with it. It's very reliable. We haven't had any problems with it. We had a few teething problems that everybody has when you first use something new. Everything works, and the majority of time we don't even know it's there, which is the best power for an IT appliance that you can buy.

My advice is that if you haven't tried it, you should try it and see if you like it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager GIS at epfam
Real User
Good UI, feature-rich, and very stable
Pros and Cons
  • "Its user interface is good, and it is always working fine."
  • "Its filtering is sometimes too precise or strict. We sometimes have to bypass and authorize some of the sites, but they get blocked. We know that they are trusted sites, but they are blocked, and we don't know why."

What is most valuable?

Its user interface is good, and it is always working fine.

What needs improvement?

Its filtering is sometimes too precise or strict. We sometimes have to bypass and authorize some of the sites, but they get blocked. We know that they are trusted sites, but they are blocked, and we don't know why.

In terms of additional features, I don't have any requirements. It is okay for me. I do lots of things, and I still don't know everything about FortiGate. If I need something, it might already be there in FortiGate. 

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is very stable. We didn't have any problems in one and a half years.

What do I think about the scalability of the solution?

We just have one firewall, and we are too small to have redundancy or something like that. In the future, we would like to have a second unit. We have lots of problems locally with the internet fiber. It is not very good, and ADSL is bad. So, first, we have to stabilize and upgrade our connection, and later, we will try to have redundancy, but it is not necessary at this time.

How are customer service and support?

I never contacted them.

Which solution did I use previously and why did I switch?

When I came here, Netgate was installed. My IT department and my IT subcontractor explained to me that FortiGate was better than the previous solution. We changed it one and a half years ago, and it has been working well.

What about the implementation team?

It was an IT subcontractor who did the implementation. Our experience with them was very good.

What was our ROI?

It is too early for an ROI, but I have no problems with it. Everything is good.

What's my experience with pricing, setup cost, and licensing?

I had to pay for the license for the firewall, but it is guaranteed to have updates. I expect a good service for it. It was about €1000 for a year, and there was no additional cost.

Which other solutions did I evaluate?

When we tried to find something better, our IT subcontractor recommended FortiGate or Stormshield. I tried to find a subcontractor at my location for both, but I could only find a subcontractor for FortiGate, so I chose FortiGate. I wanted to have a local subcontractor. There are some products for which we don't need local support, but for some of the products, such as a firewall, we prefer to have local support.

What other advice do I have?

I would advise others to find a local contractor. That's because it is a product that can do a lot of things. If you don't know it well, you can make mistakes. Because I learned how to use it, I can now modify or update it. I can do some of the things in FortiGate, but when starting with it, it is better to have someone locally to guide you and do the initial setup.

It is a good and very useful product for me. It is very stable, which is the only thing that I want from a firewall. I would rate it a nine out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1289523 - PeerSpot reviewer
Network Engineer at a retailer with 10,001+ employees
Real User
Scalable, extremely reliable, and has a good user interface
Pros and Cons
  • "The solution is extremely reliable."
  • "The pricing could be a bit better, especially when you consider how they have the most basic offering priced."

What is our primary use case?

In most cases, we use the solution as a firewall to access the internet. For example, we use Cisco Wireless for our clients to have access to the network and we use within the same solution the FortiGate Firewall for them to access the internet as well.

What is most valuable?

The solution offers very easy usability. 

The product can scale well.

The solution is extremely reliable.

The pricing and licensing models are pretty good. 

The user interface, both the web and CLI versions, are very good.

What needs improvement?

The solution overall is quite good. It works how we need it to. I can't recall seeing any features that are lacking.

We haven't had any breaches in our organization, however, I have read in journals that there have been some issues.

There may have been some bugs after an update, however, that has since been resolved. We saw a few bugs in the web field and when we ran an update it was resolved in the new version. 

Some resources must be accessed via web fields. We were not able to access them at first. However, it was a simple task to fix it and that has since been resolved.

The pricing could be a bit better, especially when you consider how they have the most basic offering priced.

For how long have I used the solution?

I've been using the solution since I started at my current company. I began my employment here about a year ago or so.

What do I think about the stability of the solution?

The solution is quite stable. It doesn't give us issues. There are no bugs or glitches. It doesn't crash on us. It doesn't freeze. It's reliable. Fortinet has created a really reliable solution.

What do I think about the scalability of the solution?

We've found the scalability of the solution to be very good. If a company needs to expand on this solution, it can do so with ease.

We have between 2,000 and 3,000 users on the solution currently.

We do plan to continue to use the solution going forward. We have no plans to change anything.

How are customer service and technical support?

I've never contacted technical support. Having never dealt with them, I can't speak to their responsiveness or knowledgeability. I don't know enough about them from any kind of personal experience.

Which solution did I use previously and why did I switch?

I also use Cisco wireless solutions. Our company uses both simultaneously.

How was the initial setup?

While I did not participate in the main part of the installation, I've discovered from deploying small FortiGates such as FortWiFi 60E, that it's good. It's not too complex of a process. It's pretty straightforward. It's easy.

What's my experience with pricing, setup cost, and licensing?

We've found the pricing to be fair and the licensing model is quite good. It's a reasonable cost. It's not too expensive.

That said, I do feel they could work on the pricing policy a bit.

Right now a license to use some of the simpler features like web filtering or antivirus, you have to pay about 80% of the hardware price to have a license for a year. That's a bit too much for such basic features.

What other advice do I have?

We use a variety of Fortinet products. We are using mostly FortiGate 200E and we have some of FortiGate 100E and the FortiWiFi 60E.

We are not using the latest version of the solution at this time. We have version 6.0 and it completely meets our requirements. When we will have to update it we will do so. However, that is not so necessary right now. We will not update it until we need to.

I'd recommend the solution to other organizations. It's been a positive experience overall.

I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.