The solution’s initial setup is very easy.
Presales Engineer at Sencinet
Initial setup is very easy, but real-time connection with the cloud could be improved
Pros and Cons
- "The solution’s initial setup is very easy."
- "The solution's real-time connection with the cloud could be improved."
What is most valuable?
What needs improvement?
The solution's real-time connection with the cloud could be improved.
For how long have I used the solution?
I have been using Fortinet FortiGate IPS for four years.
What do I think about the stability of the solution?
Fortinet FortiGate IPS is a very stable product.
I rate the solution’s stability ten out of ten.
Buyer's Guide
Fortinet FortiGate
June 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,588 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Fortinet FortiGate IPS is a very scalable solution.
I rate the solution’s scalability an eight or nine out of ten.
Which solution did I use previously and why did I switch?
I have previously used Cisco.
How was the initial setup?
The solution’s initial setup is very easy. The solution was deployed by a network engineer or security engineer.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate IPS is cheaper than other solutions like Cisco or Check Point.
What other advice do I have?
I would recommend the solution to other users.
Overall, I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Managing Director at Inter-Caribbean Networking Solutions
Procures intelligence about the threats and incorporate the mitigation and protection against those threats
Pros and Cons
- "FortiGate Next Generation Firewall has a very high ROI"
- "The pricing of the solution should be more affordable"
What is our primary use case?
Conventionally, the solution is used for perimeter security. Whenever we find our organization's customer without an existing firewall, we use FortiGate Next Generation Firewall both for perimeter security as a firewall and as a VPN appliance to allow work-from-home employees at the VPN end. In the aforementioned instance, our company also uses the solution to connect different branches.
If our organization is establishing the network for a company with different branches spread geographically, we will use the VPN in IP set and FortiGate. The solution is highly flexible and is available at a cost-effective price.
How has it helped my organization?
When using FortiGate Next Generation Firewall, availing the FortiGuard subscription is very important due to the vast threat intelligence with an international network.
Using the aforementioned network, FortiGate has been able to procure intelligence about the threats and incorporate the mitigation and protection against those threats in FortiGuard. So when you have FortiGuard integrated with the firewall, you have a robust perimeter solution to protect against malware.
What needs improvement?
The pricing of the solution should be more affordable.
For how long have I used the solution?
I have been working with FortiGate Next Generation Firewall for seven years.
What do I think about the stability of the solution?
FortiGate Next Generation Firewall has excellent stability. Fortinet is a top-tier IT security infrastructure company.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. The solution exhibits impressive stability. Once the solution is installed, it's used 24/7.
How are customer service and support?
We never had to rely on or communicate much with the tech support. The free resources, documentation, training, and community feedback have been enough to resolve 99% of our company's issues with the product. In our organization, we directly interacted with the support team once or twice and had a positive experience. I would rate the tech support eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Cisco previously, but it was too expensive for our company. FortiGate Next-Generation Firewall was available at a better price and performance; it was a better fit for our company as a networking vendor.
How was the initial setup?
I would rate the initial setup an eight out of ten. Our company deals with only the on-premise version of FortiGate Next Generation Firewall. It took about half a day in our organization to deploy the solution.
Our company has several firewall projects. When our organization identifies a company that needs a firewall but doesn't have one, we contact them. Our company strongly advises potential customers to adopt a firewall, and we provide reasons why the company shouldn't operate without a firewall today, we try to sell them the FortiGate Next Generation Firewall and FortiGuard solutions.
If the potential customer doesn't have access points or the latest switches, our company tries to sell that as well in the form of an integrated solution.
What about the implementation team?
Our company prefers to program solutions as much as possible in-house before approaching the customers.
What was our ROI?
FortiGate Next Generation Firewall has a very high ROI. A customer can realize nearly 100% ROI when it is used along with FortiGuard to establish a robust perimeter firewall based on an international vendor with a global-level threat intelligence network.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a seven out of ten. There are penalties if you don't renew the FortiGuard subscription, and I think the vendor should've refrained from imposing such penalties. If a customer fails to renew for a year, there shouldn't be any penalties on Fortinet solutions, the vendor should eradicate such policies.
Which other solutions did I evaluate?
We evaluated Palo Alto, but we still chose Fortinet because, as per our company's evaluation, Palo Alto doesn't offer switches or access points. Before adopting FortiGate Next Generation Firewall, we also concluded that Fortinet offered everything for networking infrastructure, including switches, access points, antivirus, and firewalls.
What other advice do I have?
FortiGate has end-to-end solutions, they have switches, access points, and a native antivirus and threat management solution. When you onboard FortiGate Next Generation Firewall, you choose a vendor that covers every aspect of the IT infrastructure.
So, if you avail yourself of other products from the same vendor later on, it makes the management processes easier, as the command interface is similar across all the products from Fortinet, including switches, access points, and firewalls. The aforementioned benefit removes the need for training your team when a new solution is onboarded in the organization.
I would advise others to do a proper assessment in terms of the sizing before onboarding FortiGate Next Generation Firewall. Before adopting the solution, one should know how many users need access to the Internet so that the firewall can be sized or scaled ideally.
A sizing chart is available online to assist users in procuring the correct firewall size. FortiGate Next Generation Firewall offers comprehensive reports on user activity; potential customers should also analyze the reporting aspect before choosing the solution.
FortiGate Next Generation Firewall handles new and latest security threats satisfyingly. FortiGuard has some AI influence in its threat intelligence features in its international network. I would overall rate FortiGate Next Generation Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiGate
June 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,588 professionals have used our research since 2012.
Network Admin at Naivas Ltd
Offers stateless balance featuresand provides excellent reports and API integration
Pros and Cons
- "FortiGate Next Generation Firewall has a stateless balance proposition"
- "The solution should allow more user-friendly integrations or deployment"
What is our primary use case?
The solution is used as a perimeter firewall, and all traffic is routed through the appliances before accessing the Internet. FortiGate Next Generation Firewall is also used in policy-based routing. The solution has features such as IPS and web filtering.
Presently I am carrying out a POC to evaluate where the SD-WAN functionality of the solution can be utilized by our company.
What is most valuable?
It's an out-of-the-box solution with impressive ratings. FortiGate Next Generation Firewall has a stateless balance proposition. The updates from the vendor ensure that the product remains up to date in terms of threat intelligence capabilities.
I personally go through reports on utilizing FortiGate Next Generation Firewall resources, bandwidth and applications that are present in the company's environment. The product has been capable of providing the aforementioned reports for the last 280 days, and such features are highly valuable for reporting purposes. The reports provided by FortiGate Next Generation Firewall also help in analyzing the traffic condition in a network.
What needs improvement?
When the SD-WAN is integrated with solutions like Citrix, it can appear complicated, which only tech professionals can implement. The solution should allow more user-friendly integrations or deployment.
For how long have I used the solution?
I have been working with FortiGate Next Generation Firewall for five years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. But recently, we needed to undergo regular patching of the network in our company, but that's probably due to increased hacking activities or attacks. At our company, we are still confident with the solution in spite of the recent breaches.
What do I think about the scalability of the solution?
The solution is highly scalable. I would rate the scalability a nine out of ten. At our company, we can scale the solution effortlessly for enterprise networks. There are two professional users of FortiGate Next Generation Firewall in our company. The other solutions which are being evaluated in our company are FortiNAC and Fortinet SD-WAN.
How are customer service and support?
I have received satisfying support for every issue I raised with the team. The support team is responsive and helpful in resolving issues. I would rate the customer support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, Cyberoam was used in our organization. Our company has also used Check Point to deploy a multi-layered firewall solution. Check Point has numerous partners and offers satisfying support, which makes it a formidable competitor of FortiGate Next Generation Firewall.
There are various local partners of FortiGate Next Generation Firewall who offer effective support for the solution.
How was the initial setup?
While integrating FortiGate Next Generation Firewall in our company's infrastructure I faced an error while implementing a secure LDAP server. I had to roll back for the aforementioned issue and review the authentication certificates.
The learning curve of the solution varies depending on the use cases and the different features the user starts interacting with within a specific environment. The initial setup of the FortiGate Next Generation Firewall can be claimed to be straightforward. I would rate the setup a six out of ten. The deployer's CLI understanding will also be a major factor in the deployment process of the solution.
The solution's initial setup can be completed in a few days, but much more time is required to learn about the environment, evaluate the policies' interference with the services, and implement optimizations based on the insights. In total, the complete deployment takes a few weeks.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution. FortiGate Next Generation Firewall costs our company around $12000 per year. There are no additional costs involved with the product.
What other advice do I have?
I have confidence in the threat detection capabilities of FortiGate Next Generation Firewall. I haven't witnessed any downtime in the solution, even after using it for multiple years.
An automation API integration is available with FortiGate Next Generation Firewall. For instance, the solution allows integration with CrowdStrike and Darktrace to enhance the threat intelligence capabilities. I would recommend others to use FortiGate Next Generation Firewall.
It's a reliable solution for real-time threat intelligence. In the security industry, FortiGate Next Generation Firewall is a highly praised product and I am able to embed policies for effective operation. I would rate FortiGate Next Generation Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security and Compliance Officer at Carnation
Offers WAF and DDoS attack prevention systems and is outstandingly stable
Pros and Cons
- "FortiGate Next Generation Firewall has IBS/IPS systems"
- "More SD-WAN features can be integrated into the FortiGate Next Generation Firewall"
What is our primary use case?
The solution is used to monitor daily network activities. FortiGate Next Generation Firewall acts as a security layer between public and private networks in our organization.
The solution successfully mitigates all types of advanced attacks by putting our company's production servers behind the firewall using a DDoS attack prevention system and WAF. FortiGate Next Generation Firewall handles our organization's internal network security. The solution is used mainly in IT companies, just like our organization.
What is most valuable?
The WAF and DDoS attack prevention system are the solution's most valuable features. FortiGate Next Generation Firewall has IBS/IPS systems, which are vital for handling cyberattacks.
What needs improvement?
More SD-WAN features can be integrated into the FortiGate Next Generation Firewall. The vendor can make efforts to make the solution more budget-friendly.
For how long have I used the solution?
I have been using FortiGate Next Generation Firewall for seven years.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. For each purpose, there are different products used in our company from the same vendor. For instance, our company has a dedicated subscription plan for log analytics. Fortinet should host bundle pack subscriptions for its products and add-ons.
There are more than 150 users of the product in our company. Our company is functional on a hybrid model for employees, and thus, there are not more than a hundred users of the solution in the office at any given time.
Due to the aforementioned work setup, our company is exploring more scalable solutions with end-to-end security features, as many employees are working from remote locations. At our company, for end point protection we use Microsoft Defender.
How are customer service and support?
At our company, we have Fortinet certified experts in-house, so most of the issues are solved without tech support from vendor. But whenever, an issue was escalated to the support team of FortiGate Next Generation Firewall, our company has received a response on time.
How was the initial setup?
FortiGate Next-Generation Firewall integrates perfectly with our organization's infrastructure. Our organization is using the solution for more than six years without any integration obstacles, even while integrating to Fortinet Access Points.
The initial setup process is easy for the solution. There are some configurations and policies that will facilitate routing among the varying traffic, dictating what to allow or block. I would rate the initial setup a nine out of ten. The setup duration depends upon the expertise of the deployment engineer, but on average it can be finished within a day.
What was our ROI?
Our investment in security through FortiGate Next Generation Firewall is worth it as there are zero complains regarding the effectiveness of it.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution. At our company, we updated the license every three years. I would rate the pricing a nine out of ten. Presently we are upgrading the hardware in our organization before the next license renewal date.
Which other solutions did I evaluate?
In our company, we have used Sophos about six years ago. Compared to other solutions like Sophos, we found FortiGate Next Generation Firewall to be much more expensive for our organization.
But FortiGate Next Generation Firewall has a more robust hardware and stable configuration, so our company prefers the solution over others. But as the license of the the solution is expiring soon in our company, we might explore some other firewall products from Fortinet as well.
What other advice do I have?
Our company found that in comparison to Microsoft Defender for Endpoint, FortiGate Next Generation Firewall has a limited number of features and requires an ideal Fortinet environment or infrastructure to function. FortiGate Next Generation Firewall should enhance its endpoint capabilities and be less dependent on Fortinet infrastructure. The product should have cloud solution integration capabilities.
Since implementing FortiGate Next Generation Firewall, we have not experienced any attack or cyber threat on our company's network. With the solution, we have been able to proactively monitor the network and take preventive measures on time. Our company finds the product reliable in mitigating all kinds of threats.
Our company expects some AI capabilities from Fortinet solutions. I would advise FortiGate Next Generation Firewall to others as a reliable solution. I would also advise other professionals to run tests with the product as per their requirements before adopting it. The solution has excellent security policies. I would overall rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at Sapienze Tech FZE
Impressive in fending off various threats
Pros and Cons
- "The most valuable aspects of FortiGate NGFW are its top-notch reputation in peer reviews, user-friendly interface, and excellent support."
- "I see room to explore its integration with Secure Service Automation for a more comprehensive security view."
What is our primary use case?
We use FortiGate NGFW to secure our network gateways. These devices, functioning as UTM solutions, were impressive in fending off various threats. FortiGate excelled with its anti-spam, antivirus, and firewall features at the network level. Beyond security, it is seamlessly integrated with networking tools like Zendesk.
What is most valuable?
The most valuable aspects of FortiGate NGFW are its top-notch reputation in peer reviews, user-friendly interface, and excellent support. It stood out during external penetration tests, proving its effectiveness compared to our previous firewall. The seamless integration with other tools and thorough testing set FortiGate apart. Replacing our old firewall with Fortinet was a game-changer, especially as it helped us improve our performance in subsequent penetration tests.
What needs improvement?
FortiGate has been solid for us, but I see room to explore its integration with Secure Service Automation for a more comprehensive security view. The initial migration had some challenges, but they were manageable. Now, my focus is on automating responses to alerts, especially during nighttime attacks. I want to investigate how FortiGate can connect with other solutions, like SIEM, to enhance our security measures while offline.
For how long have I used the solution?
I have been using FortiGate NGFW for a year.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
FortiGate is scalable, and we currently use it for approximately 300 internal users, with additional offshore teams connecting via VPN. The total user count, including the offshore teams from different countries and continents, is around 400 to 500 people.
How are customer service and support?
We contacted Fortinet's technical support during a firmware upgrade issue. They guided the upgrade process, and their support was capable and helpful. I would rate them as a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In comparing FortiGate with other solutions like Cyberoam, I have found Fortinet to excel in various aspects. For instance, its intrusion detection capabilities stand out, providing instant alerts compared to some firewalls that take up to 24 hours. While I can't quantify percentages, Fortinet's performance, especially in areas like responsiveness, has been notably better in my experience.
How was the initial setup?
Setting up FortiGate NGFW was straightforward, with some considerations during the migration process. Migrating from an old firewall required meticulous rule review and manual configuration. Ensuring adherence to best practices and testing in a beta environment were crucial steps. We also coordinated with our ISP to clear the ARP cache for a smooth transition. Despite a minor misconfiguration leading to an issue, we swiftly addressed it over a weekend with minimal impact. Regular backups and failover tests added an extra layer of assurance. A team of three people deployed it. The deployment and migration from the old firewall to FortiGate took approximately one month. To ensure a smooth transition for our 24/7 operations, we invested extra time for thorough testing and rule validation.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing costs for FortiGate are quite reasonable, especially for an SMB like ours. While solutions like Check Point and Palo Alto are excellent, Fortinet's affordability played a significant role in our decision-making process.
Which other solutions did I evaluate?
FortiGate for SMBs impressively covers most features, and in my experience with Cisco, Symantec, SonicWall, and others, FortiGate stands out. It has exceeded my expectations. While I haven't explored Check Point due to budget constraints, FortiGate's pricing makes it a top choice. Palo Alto and Check Point are excellent but would likely have been my preference if pricing aligned. Overall, FortiGate has been a standout performer in terms of features and value.
What other advice do I have?
For those starting with FortiGate NGFW, my advice is to thoroughly explore its features. I recently recommended it to a healthcare entity due to its effectiveness and user-friendly interface. The fact that they already had Fortinet in another enterprise speaks volumes about its reliability and performance. Overall, I would rate it as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Senior Security Sales Engineer at BT - British Telecom
A cost-effective cloud solution for Secure Web Gateway with firewall
Pros and Cons
- "Customers keep on improving their licenses. The solution remains scalable and flexible. On-premises deployments may have some limitations. However, cloud deployments offer a high degree of flexibility."
- "Fortinet FortiGate SWG should be localised to specific regions to comply with local data privacy regulations because of the data privacy rules in the countries. In the Middle East, data organisation and KFA requirements are stringent."
What is our primary use case?
Fortinet’s SaaS offering is the best fit for anybody looking for a cloud-delivered secure web gateway to replace their on-premises solution. It combines with given capabilities, making it a good proposition for customers.
What is most valuable?
Customers are looking for a Secure Web Gateway solution focusing on securing web browsing. There are additional features like a virtual or cloud firewall. The majority of customers are seeking WAF filtering solutions.
What needs improvement?
Integrating with the SD-WAN functionality on Fortinet devices makes a compelling story for customers to choose a Fortinet-based solution, which the Fortinet Security Fabric further reinforces.
Fortinet FortiGate SWG should be localised to specific regions to comply with local data privacy regulations because of the data privacy rules in the countries. In the Middle East, data organisation and KFA requirements are stringent.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG as a global reseller.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Customers keep on improving their licenses. The solution remains scalable and flexible. On-premises deployments may have some limitations. However, cloud deployments offer a high degree of flexibility.
Our customers fall into enterprise and medium business.
How are customer service and support?
The technical support is very supportive.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not complex, especially for someone familiar with configuring firewalls.
The deployment is very easy. The hard thing is to configure the policy to decide traffic to allow or block. On top of data privacy, you need to stop data from filtering. It’s not difficult from a deployment perspective but it requires some consideration.
Fortinet provides users with configuration options to implement the security policies they require. The effectiveness of these configurations depends on the expertise of the individual configuring the device.
I rate the initial setup a nine-point five out of ten, where one is difficult and ten is easy.
What was our ROI?
Customers who opted for the Fortinet FortiGate SWG's cloud-based version have seen a return on investment. However, using it for more than a year is typically recommended to realise the solution's benefits fully.
What's my experience with pricing, setup cost, and licensing?
The solution has a combination of different flavours, which make it an attractive option for customers. The solution includes an SD-WAN, DLP, and a secure web gateway, all integrated into a single platform. It provides economies of scale.
FortiGate SWG is a cost-effective solution well-suited for organisations of all sizes.
What other advice do I have?
I would recommend it to all my customers looking for SD-WAN and a secure web gateway for their SD-WAN deployment.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Head of IT Department at Tengri Partners Investment Banking
A comprehensive and user-friendly solution for securing networks against web-based threats
Pros and Cons
- "I am content with its user interface and functionalities."
- "It is essential to leverage its capabilities more professionally to achieve an even higher level of security."
What is our primary use case?
We use it to secure our environment, ensuring no vulnerabilities or potential risks in our network configuration. Our goal is to enhance cybersecurity measures, safeguard our network, and ensure the integrity of our systems against potential threats and intrusions.
What is most valuable?
I am content with its user interface and functionalities.
What needs improvement?
There is a potential for enhanced protection. It is essential to leverage its capabilities more professionally to achieve an even higher level of security. I believe that if the cost were lower, it would be highly beneficial. While the gateway serves as a primary solution for the entire network, attention should also be given to endpoint devices.
For how long have I used the solution?
I have been using it for approximately five years.
What do I think about the stability of the solution?
It is incredibly reliable. I would rate it eight out of ten.
What do I think about the scalability of the solution?
It provides excellent scalability abilities and I would rate it eight out of ten. There are around fifty individuals actively using it.
How are customer service and support?
They provide exceptional support. I would rate it eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When comparing Fortinet to Cisco, Fortinet stands out as a more user-friendly and practical solution. It seems especially well-suited for smaller network environments, making it the preferred choice for our small work network. The switch was prompted by the wealth of features Fortinet offers, coupled with its ease of management and deployment. The diverse interfaces and comprehensive reporting, including statistics and other relevant information, further contribute to its appeal.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
The deployment duration is variable and relies on the development level and installation complexity. Initially, it may take only a few hours. However, to enhance security and stability, the process might extend to a few days or even a week. For a simple network, a single individual should be sufficient to manage it effectively.
What's my experience with pricing, setup cost, and licensing?
While slightly more affordable than competitors, it remains relatively expensive due to its inclusive subscription. It operates on a subscription basis. You pay solely for this subscription, without any additional custom costs for support or other services. The subscription encompasses support, updates, and all associated features.
What other advice do I have?
Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of IT at ArcelorMittal
Robust and secure product with a valuable SD-WAN feature
Pros and Cons
- "It has a valuable SD-WAN feature and provides good performance."
- "They should make the product user-friendly and enhance the security features."
What is most valuable?
Fortinet FortiGate SWG is a robust and secure product compared to Sophos. It has a valuable SD-WAN feature and provides good performance. Along with that, it has efficient bandwidth and policy management features as well.
What needs improvement?
They could provide bandwidth concentrators and traffic filtering features. They should make the product user-friendly and enhance the security features.
For how long have I used the solution?
We have been using Fortinet FortiGate SWG for ten years. At present, we use the latest version.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability an eight out of ten. It is suitable for small to large enterprises.
How was the initial setup?
I rate the product's initial setup process a seven out of ten. It takes a few hours or a few days to complete.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. Its one-year license cost is competitive with three and five-year licenses offered by other products.
What other advice do I have?
I recommend the product to others and rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Manager Operations Technology at EJCLME Inc.
A reliable tool for connectivity with strong WiFi ports and SD-WAN
What is our primary use case?
I’ve worked with network and security information since 1999. My use cases for FortiGate are in the telecom environment. In my experience, we have used Fortinet to connect sites. I’m working with an SMB in São Paulo, and we work with small equipment. I have a project to define a model from the end products, and to do that I’m working with a local network to deploy our services. After defining this product, I wire the product through my team so they can make configurations. Sometimes, I work directly with configuration, with third level support.
What is most valuable?
FortiGate’s connectivity and the SD-WAN is perfect. Likewise, the WiFi ports from Fortinet are very strong.
What needs improvement?
FortiGate's connectivity for small businesses is not as strong as it can be. If Fortinet includes more information and marketing to small businesses, their presence will be improved.
For how long have I used the solution?
I have 15 years of experience with Fortinet.
What do I think about the stability of the solution?
The solution is very stable and doesn’t have any problems.
How are customer service and support?
They are very good and they are quick at solving problems. I have had no problems with them.
How would you rate customer service and support?
Positive
What about the implementation team?
I work with a distributor in Brazil, and their people have a lot of experience with the technology and they are good to work with.
What's my experience with pricing, setup cost, and licensing?
The cost depends on the equipment required. The cost is okay.
Which other solutions did I evaluate?
Compared with Sophos, for example, Fortinet is similar but simpler to access and the licenses are easier and start using the solution. Sophos’ technology is very similar, but Fortinet has a stronger name and better technology for our technicians.
What other advice do I have?
In Brazil, there is no doubt that Fortinet is the leader when it comes to security solutions. Fortinet works better in a scenario with more of one presented from the same customer. There are many options from other brands for the same customer. When users need one solution to stay securely connected to many sites, Fortinet works well. 40% of all purchases are Fortinet, while another 30% are Sophos and another 30% are Cisco.
I rate FortiGate NGFW a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network & Security Engineer at Viroka Technology Private Limited
An easy-to-install product offering web filtering, application control, and SSL inspection to its users
Pros and Cons
- "The product is easy to install since we only need to follow the user manual, documents, and articles provided by Fortinet to install the product."
- "Fortinet's support team consists of a huge networking team, because of which there is a delay in response at times."
What is our primary use case?
In my company, we use the product for the help it provides us in terms of SD-WAN, site-to-site VPN, RADIUS authentication, web filtering, application control, SSL inspection, and remote access.
What is most valuable?
The most valuable features of the solution are SD-WAN and site-to-site VPN.
What needs improvement?
In version 7.2.0, the product offers built-in automation to its users. Earlier, there was no automation offered for the product. Nowadays, the product sends automatic emails to users as a part of its offering to let the users know whenever there is a need for automatic backup when the ISP goes down and the interface status. The automation can be further improved.
Fortinet's support team consists of a huge networking team, because of which there is a delay in response at times. Fortinet's support team needs to improve their time management skills.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG for five years and six months. My company has a partnership with Fortinet.
What do I think about the scalability of the solution?
It is a scalable solution since the product offers a FortiGuard server that detects vulnerabilities and ensures such detection of vulnerabilities also involves FortiGate.
My company currently works with basic and mid-level sized businesses.
How are customer service and support?
Whenever our company's customers face any issue with the product, we offer our own support team. Fortinet also has its own support team. If required, our company lodges complaints and the issues faced by our customers with Fortinet. Fortinet's support team initiates the replacement if there is a hardware issue with the product. The solution's technical support is good. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The product is easy to install since we only need to follow the user manual, documents, and articles provided by Fortinet to install the product.
The solution is deployed on-premises.
Just getting the product up and running can take up to forty-five minutes to an hour. The full setup process is carried out based on the requirements of our company's customers, and it can be done in half an hour to forty-five minutes if it is only for basic internet.
In our company, we need around ten engineers for the maintenance and deployment of the solution. The maintenance of the solution is easy since we keep getting constant updates which we can easily use to update the product.
What's my experience with pricing, setup cost, and licensing?
I am unaware of pricing since I am a part of the networking team. My company's sales team manages pricing.
What other advice do I have?
My company basically provides Fortinet FortiGate SWG to our customers. If our company's customers are looking at Palo Alto products, we have another team in our company to provide them with the same. I am an engineer for Fortinet products and can provide support only for Fortinet. There are different sets of engineers managing Palo Alto products.
In Fortinet, you only need one license for all the products. In Palo Alto, for Palo Alto Secure Remote Access, you need to buy a separate license, while there is a need to buy a separate license for Palo Alto SD-WAN. I feel Fortinet products are better since they come in a bundle. With Fortinet, customers don't need to buy different licenses. One can get all the features by installing a single bundled license offered by Fortinet, allowing one to use SD-WAN, site-to-site VPN, remote access web filtering, SSL inspection, and application control.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: June 2026
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