Fortinet FortiGate Cloud Reviews

I primarily use the solution as a firewall.

The load balancing is great.

The deployment is pretty straightforward. It’s easy to implement.

You can really drill down to specific users to get statistics around usage.

There’s a Mac address for listening that can be used for WiFi as well.

The solution is stable.

You can scale if you need to.

At the moment, everything is good. I am not missing any features. Overall, it’s working great.

If you need to scale, you do need to trade up to a new Fortinet solution.

I’ve used it for about a year now.

We haven't had any crashes yet. We do have a primary and a secondary device on the site. There's never been a situation where we had to revert to the secondary device. It’s reliable and the performance is good. It doesn’t freeze. There aren’t bugs.

It is scalable. However, if you need to get a bigger model, a higher model. You can't just do a software update and scale. You need to purchase a new FortiGate solution once your company grows to a certain point. That's the only drawback of scalability.

I've never had any issues yet, and therefore, I've never actually contacted support.

The initial setup was straightforward and pretty simple. It was not overly complex. It didn’t take long at all to get everything up and running.

I can’t speak to the exact pricing of the product.

We have a partnership with Fortinet.

The solution requires you to leave lots of room for growth when you're spec-ing your firewall solution. Don't just get the exact amount and then you are stuck with a lower model that can't support as many users. It’s better to over-assume what you will need.

I’d rate the solution an eight out of ten.

I’ve never had any issues with it yet. We've got it on three sites and it wasn't a hassle setting up. It’s also prevented me from dealing with tech support since everything works, which makes me happy.

I work for a managed security service provider. We use this solution to deploy firewalls for our customers and then manage them on long-term contracts.

The most valuable feature of the solution is the remote management capability. 

There is room for improvement in their management and downtime. They're constantly doing maintenance and there are unexpected downtimes for the cloud interface. It seems like they are having some growing pains.

I have been using this solution for a year and a half.

I have no negative impression of the FortiGate firewalls. Like I said, sometimes the cloud interface leaves a little to be desired in availability, but I don't want to exaggerate that. Of course you never want it to be down, but occasionally it is.

The scalability is great so far, although I don't think we have enough clients on the solution to really speak to that. We currently have a dozen firewalls on it, but we plan to roll it out to close to 100 customers.

I've used FortiGate's tech support one or two times, and they were outstanding and resolved my issues.

There is a learning curve, but on a scale of one to five, with one being almost impossible and five being extremely easy, I would rate the setup process as a three or four. We deploy new firewalls for our customers using this solution about once a month.

There are licensing costs for the firewall, of course, and there are licensing costs for all the add-on products, like the antivirus licenses and content builders. For us personally, as the managed service provider, there are licensing costs to manage the devices and logs in the cloud. That's a whole separate license.

I would rate this solution as an eight out of ten.

We use this product to manage all of our Fortinet equipment from a single place.

This is a vast system that includes a lot of features.

The most valuable feature is the central management. If you have multiple sites, multiple regions, or if you have a spread of Fortinet equipment around the globe and you want to manage them all in one place, then FortiCloud is the best choice.

The licensing is a little bit confusing and needs to be improved.

The technical support should be more responsive.

I would like to see support for a cloud-based network access control (NAC) platform.

I have been working with Fortinet FortiGate Cloud for approximately five years.

I have not encountered any issues with stability or availability. It seems to always be online.

As a SaaS, you just got in. I'm not sure of how well it scales.

Sometimes, the time that technical support takes to respond is too long. Also, the support technicians are not always helpful. The support is not awful and often it is okay, but sometimes, they are missing information.

Overall, I would rate the support a seven or eight out of ten.

Positive

The initial setup is pretty simple. You just sign up and select your licenses.

The price of FortiGate Cloud is generally cheaper than other similar products.

We evaluated Aruba Cloud but I can't really say which one is better. They have different markets.

This is a product that I usually recommend to people.

I would rate this solution a seven out of ten.

We are using Fortinet FortiGate Cloud as a firewall.

The most valuable features of Fortinet FortiGate Cloud are the IPS, SSL Wireless, and VPN. Additionally, packet inspection and point-to-point VPN application control are useful.

Fortinet FortiGate Cloud could improve the dashboards.

I have been using Fortinet FortiGate Cloud for approximately two years.

Fortinet FortiGate Cloud is a stable solution for users.

We have approximately 225 users using this solution.

Whenever we faced problems our vendors who are supporting Fortinet FortiGate Cloud have raised a ticket on our behalf. We never needed to go to Fortinet because whatever problem we face, our team or our vendor, they were capable of handling it for us.

The initial installation is straightforward. The time it takes for the implementation depends if you start building from scratch or not. However, it takes a maximum of two hours using two people, this includes the configuration, OS upgrades, and FCL configuration.

We used managed services and had a partner implement the solution. We have one system engineer that does the maintenance and support of Fortinet FortiGate Cloud.

The price of Fortinet FortiGate Cloud is reasonable when compared to Juniper and others, we are happy. We have a three-year subscription.

I would recommend this solution to others.

I rate Fortinet FortiGate Cloud a nine out of ten.

Most of the use cases for the solution are as point products for remote sites coming back to a central hub where the gateways control the flow back into the outward sites, kind of a spoke and hub thing. There are multiple sites that are large enough to support small offshoots, and then it comes back. So you might think of it as four or five small data centers coming into two or three big data centers.

An example of how the solution has improved the organization for my client was when they had a mixed environment previously where they had Cisco and COBOL; it was ancient. What they were able to do is standardize for our product, which made their teams more efficient. When you're leveraging a fairly small backend support system, having the ability to have a robust, remote management capability and update capability, and the ability to spare and put another one in pretty quickly, those things are really important and to standardize on it. So that's what they've done. They use the old Meru wireless access points, which plug into Fortinet up until just recently.

It's a pretty robust product. Features we've found most valuable are that it's easy to manage with the management interface, it's really simple and quick. When you've got a lot of them deployed, it's a big deal. The user experience is pretty good. The efficiency and the workflow type of arrangements you can set up where you can monitor and manage remotely, and then push out updates and that kind of thing, is a big deal to my clients. Most of them are self-managed, meaning that we don't manage the solution for them. They've got their own reasons for liking it, but when I talk to them, those are the two big ones. They're easy to manage, they're easy to deploy, they rarely break.

The area of the solution that needs the most improvement, the biggest problem, is they're still trying to digest that Meru acquisition. They're starting to sundown products that have been, at least in my clients, have been pretty established. It's causing some disconnect between where their business is going, and how that vision is being imparted to the people. And there's really no plan for replacement other than rip and replace. They could improve by going to either the resellers or the client, and say, "Hey, these things have to go away because they're not going to be part of our future plans. This is how we're going to help you do it." Then show them how to do it.

I've been working with the solution for fifteen years.

The solution is very stable. Other than changes being driven by the acquisition, very stable.

The solution is scalable because they have models that they do to allow it to be right-sized. They've got plenty of models, and the really, really big arm has capabilities up to 400GB, I think. It certainly could handle any client that you see, from small to enterprise.

I have clients that range from 50 users up to 16,000 on this product.

The technical support has been pretty good. Considering COVID and all the dispersal of support resources; I deal with that with all of my partners. They're probably in the top 10%. They've kept it pretty consistent.

The initial setup is largely simple. The time it takes depends on the size of the site. The way we standardized the process for ordering is that we order the same things for every site. Same thing for every size site, and I think we have four that we typically use plus the big hospitals. Basically, there are five levels, and we order the level that's appropriate. We order any wireless that's appropriate, and then we have a standardized set up for that, for the three wireless types of service that serve our clients. Then, because they have one that's dedicated, one that's dedicated but not managed, and then one that's dirty and everybody can get onto it, because they're a hospital, and they need access. The management for the actual individual firewalls is set, and we basically copy that into each one, as we take it out. So it has a consistent setup at every single site.

For the deployment to our large clients, there are usually at least a half dozen people that do this. When you've got 16,000, you've got probably a hundred, I think there are 167 sites. So you've got to have a team of a half dozen and up. And then, in the smaller and medium clients, one person can manage this.

With regards to return on investment, the qualitative assessment goes back to all of them have noticed that they're more efficient, and they are able to maintain their network security posture more easily and at a lower cost. Now, internally, those are sunk costs when you've got a team of five or six people that are doing everything across a network, or a staff of a hundred, whatever it is. What it does is it frees them up to do something else. So there may not be an ROI that they specifically calculated for Fortinet, but what they do is they sit down and go, "Hey, since we've deployed these because they're so easy to manage, I have time to do something else."

When it comes to licensing, everybody's trying to drive that recurring monthly revenue number, and we're seeing it. The costs are reasonable, and that's the real thing that most customers are looking at. Am I getting value for that dollar; not what the dollar is, but am I getting good value for it?

When considering a solution, clients look at the usual suspects. Cisco is probably the number one, although WatchGuard in this space is very, very popular. And so is Sophos in the small to medium, because they also have gone to an integrated approach for endpoint and firewall management. So there are some similarities there, but clients have chosen FortiGate Fortinet for the reason that they're comfortable mainly with the interface. It's easier than the other ones.

The solution has started to move into things like security cameras, having an all-in-one point of security contact; they've got cameras and SD-WAN and next-generation firewalls. And they've got a large portfolio now, so we're seeing more people, especially in the small and medium-size move to something like this. In the bigger clients, what we see them doing is looking at mainly having the add-on of being able to manage the wireless through the same point of management.

My advice to customers considering FortiGate is to look at the breadth of the offering rather than a specific product. The breadth of the offering, meaning that you can do switching, you can do wireless, you can do the security cameras, you can do SD-WAN, you can do 5G. You can do it on-prem, you can do it in the cloud. There are lots of different options here that give you the flexibility to deliver a security posture you feel comfortable with across on-prem and cloud-based management. There's some AI in it now that's starting to give you some real meaningful data points on security, which are nice to have.

I would rate the solution an eight out of ten. 

We use FortiGate to protect 100 to 200 users at my company.

We are seeking a solution that can monitor our network traffic running through 17 firewalls in Malaysia and Indonesia. We want a solution that can record and monitor all the logs from all the firewalls. We want to consolidate all our firewalls into one portal so we can monitor all the activities from all the firewalls.

We have been using FortiGate for more than a decade.

FortiGate is highly stable.

FortIGate's scalability is good.

We have contacted Fortinet support for some minor issues with upgrades to our IPS database.

FortiGate is quite user-friendly. It's not that complicated.

I rate Fortinet FortiGate mine out of 10. The hardware is reliable, and their support is excellent. Before implementing FortiGate, you should ensure your other solutions can gather the information from the FortiGate firewalls.

The Fortianalyzer is the most valuable aspect of this solution.

The initial setup was straightforward as we used a third-party implementor. 

Support has been helpful. 

The analysis could be better. 

We do find we get a bit of a lag. 

The integration could be better.

Beyond that, it is meeting our needs.

I've used the solution for around eight months. 

We have around 100 people using the solution. 

Technical support has been great. We are satisfied with their capabilities. 

It was a straightforward setup as we had a third party manage the process. 

We using a company here in Brazil to deliver the solution for us. It's a third-party company.

I'm not sure which version of the solution we are working on. We likely updated it in the last two months. 

We're a reseller and Fortigate partner. 

It's worked perfectly for us, and we are happy with the product. 

I'd rate the solution nine out of ten. 

We primarily use the solution for firewalls and VPN only.

It's easy to use. There are no specific features that stand out as such, based on my experience. I don't interact with these tools. My job is to just identify a product and get it deployed.

Technical support is good.

The solution is stable.

So far, it's been serving all the required purposes. We've not seen any areas for improvement. No missing features come to mind right now. 

I've been using the solution for more than five years. 

The stability is great. There are no bugs or glitches. It was reliable. It doesn't crash or freeze. 

We haven't had to scale yet. I'm not sure how scalable the solution is. 

We have a small deployment of about 1,200 users. It's all at the engineering level.  

I've been in touch with technical support. They are good. We are satisfied with support. 

Positive

We use CrowdStrike Falcon and FortiGate.

I'm not sure if we have used anything before this solution. 

I'm not the end user for these tools. However, I do know about the deployment. It's easy to set up and not complex at all. It takes three to four days. 

The deployment was handled by three people. 

I don't handle the licensing. I can't speak to the cost of the product.

We are engineering partners with Fortinet.

We're using the latest version of the solution. It was recently patched. 

I'd rate the solution eight out of ten. 

I would recommend the solution to other users and companies.