We use the solution as a firewall.
Senior Manager Information Technology Infrastructure at AXA COOPERATIVE INSURANCE
A stable and scalable solution for firewall
Pros and Cons
- "We use the solution as a firewall."
- "The product is not recommended on the basis of technical parameters. It is very tough to authenticate."
What is our primary use case?
What needs improvement?
The product is not recommended on the basis of technical parameters. It is very tough to authenticate.
For how long have I used the solution?
I have been working with the solution for five years.
What do I think about the stability of the solution?
I would rate the product's stability a nine out of ten.
Buyer's Guide
Fortinet FortiGate Cloud
September 2025

Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,744 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I would rate the tool's scalability a nine out of ten. My company has 1000 users for the product.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is cheap.
What other advice do I have?
I would rate the product a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Coordinator at Plasser do Brasil
Helpful support with a great Fortianalyzer feature and has worked perfectly so far
Pros and Cons
- "The Fortianalyzer is the most valuable aspect of this solution"
- "We do find we get a bit of a lag."
What is most valuable?
The Fortianalyzer is the most valuable aspect of this solution.
The initial setup was straightforward as we used a third-party implementor.
Support has been helpful.
What needs improvement?
The analysis could be better.
We do find we get a bit of a lag.
The integration could be better.
Beyond that, it is meeting our needs.
For how long have I used the solution?
I've used the solution for around eight months.
What do I think about the scalability of the solution?
We have around 100 people using the solution.
How are customer service and support?
Technical support has been great. We are satisfied with their capabilities.
How was the initial setup?
It was a straightforward setup as we had a third party manage the process.
What about the implementation team?
We using a company here in Brazil to deliver the solution for us. It's a third-party company.
What other advice do I have?
I'm not sure which version of the solution we are working on. We likely updated it in the last two months.
We're a reseller and Fortigate partner.
It's worked perfectly for us, and we are happy with the product.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Buyer's Guide
Fortinet FortiGate Cloud
September 2025

Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,744 professionals have used our research since 2012.
Sr. Security Operations Engineer at a tech services company with 51-200 employees
A stable, scalable solution that offers remote management capabilities
Pros and Cons
- "The most valuable feature of the solution is the remote management capability."
- "They're constantly doing maintenance and there are unexpected downtimes for the cloud interface."
What is our primary use case?
I work for a managed security service provider. We use this solution to deploy firewalls for our customers and then manage them on long-term contracts.
What is most valuable?
The most valuable feature of the solution is the remote management capability.
What needs improvement?
There is room for improvement in their management and downtime. They're constantly doing maintenance and there are unexpected downtimes for the cloud interface. It seems like they are having some growing pains.
For how long have I used the solution?
I have been using this solution for a year and a half.
What do I think about the stability of the solution?
I have no negative impression of the FortiGate firewalls. Like I said, sometimes the cloud interface leaves a little to be desired in availability, but I don't want to exaggerate that. Of course you never want it to be down, but occasionally it is.
What do I think about the scalability of the solution?
The scalability is great so far, although I don't think we have enough clients on the solution to really speak to that. We currently have a dozen firewalls on it, but we plan to roll it out to close to 100 customers.
How are customer service and support?
I've used FortiGate's tech support one or two times, and they were outstanding and resolved my issues.
How was the initial setup?
There is a learning curve, but on a scale of one to five, with one being almost impossible and five being extremely easy, I would rate the setup process as a three or four. We deploy new firewalls for our customers using this solution about once a month.
What's my experience with pricing, setup cost, and licensing?
There are licensing costs for the firewall, of course, and there are licensing costs for all the add-on products, like the antivirus licenses and content builders. For us personally, as the managed service provider, there are licensing costs to manage the devices and logs in the cloud. That's a whole separate license.
What other advice do I have?
I would rate this solution as an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator & IT Specialist at Informat Systems
Good central management capabilities and well priced, but the technical support should be more responsive
Pros and Cons
- "This is a vast system that includes a lot of features."
- "The licensing is a little bit confusing and needs to be improved."
What is our primary use case?
We use this product to manage all of our Fortinet equipment from a single place.
What is most valuable?
This is a vast system that includes a lot of features.
The most valuable feature is the central management. If you have multiple sites, multiple regions, or if you have a spread of Fortinet equipment around the globe and you want to manage them all in one place, then FortiCloud is the best choice.
What needs improvement?
The licensing is a little bit confusing and needs to be improved.
The technical support should be more responsive.
I would like to see support for a cloud-based network access control (NAC) platform.
For how long have I used the solution?
I have been working with Fortinet FortiGate Cloud for approximately five years.
What do I think about the stability of the solution?
I have not encountered any issues with stability or availability. It seems to always be online.
What do I think about the scalability of the solution?
As a SaaS, you just got in. I'm not sure of how well it scales.
How are customer service and support?
Sometimes, the time that technical support takes to respond is too long. Also, the support technicians are not always helpful. The support is not awful and often it is okay, but sometimes, they are missing information.
Overall, I would rate the support a seven or eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is pretty simple. You just sign up and select your licenses.
What's my experience with pricing, setup cost, and licensing?
The price of FortiGate Cloud is generally cheaper than other similar products.
Which other solutions did I evaluate?
We evaluated Aruba Cloud but I can't really say which one is better. They have different markets.
What other advice do I have?
This is a product that I usually recommend to people.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Useful packet inspection, beneficial VPN, and straightforward implementation
Pros and Cons
- "The most valuable features of Fortinet FortiGate Cloud are the IPS, SSL Wireless, and VPN. Additionally, packet inspection and point-to-point VPN application control are useful."
- "Fortinet FortiGate Cloud could improve the dashboards."
What is our primary use case?
We are using Fortinet FortiGate Cloud as a firewall.
What is most valuable?
The most valuable features of Fortinet FortiGate Cloud are the IPS, SSL Wireless, and VPN. Additionally, packet inspection and point-to-point VPN application control are useful.
What needs improvement?
Fortinet FortiGate Cloud could improve the dashboards.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for approximately two years.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is a stable solution for users.
What do I think about the scalability of the solution?
We have approximately 225 users using this solution.
How are customer service and support?
Whenever we faced problems our vendors who are supporting Fortinet FortiGate Cloud have raised a ticket on our behalf. We never needed to go to Fortinet because whatever problem we face, our team or our vendor, they were capable of handling it for us.
How was the initial setup?
The initial installation is straightforward. The time it takes for the implementation depends if you start building from scratch or not. However, it takes a maximum of two hours using two people, this includes the configuration, OS upgrades, and FCL configuration.
What about the implementation team?
We used managed services and had a partner implement the solution. We have one system engineer that does the maintenance and support of Fortinet FortiGate Cloud.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiGate Cloud is reasonable when compared to Juniper and others, we are happy. We have a three-year subscription.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiGate Cloud a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Consultant at a tech services company with 11-50 employees
Provides valuable documentation support and robust security features
Pros and Cons
- "Fortinet's documentation and support are commendable, providing valuable assistance whenever challenges arise, and ensuring seamless operations."
- "The improvements in pricing could make the product more accessible to a broader range of clients."
What is our primary use case?
Our primary use case revolves around network security management.
What is most valuable?
The platform's security features stand out as particularly valuable, offering a level of robustness that surpasses many other firewall solutions in the market.
What needs improvement?
The improvements in pricing could make the product more accessible to a broader range of clients. Additionally, enhancing threat intelligence capabilities could further elevate its effectiveness.
For how long have I used the solution?
We've been utilizing FortiGate Cloud for a couple of years now.
What do I think about the scalability of the solution?
Our experience suggests that FortiGate Cloud scales effectively, accommodating around 20 to 24 clients seamlessly.
Which solution did I use previously and why did I switch?
In addition to FortiGate Cloud, we leverage other solutions like Palo Alto, Zoho, and Sophos, tailoring our choices to fit each client's specific needs and budget constraints.
How was the initial setup?
The initial setup process for vCenter is generally straightforward for our team. This ease is primarily attributed to our meticulous planning before deployment. It takes a few hours to complete depending upon specific requirements. Following deployment, we handle maintenance and troubleshooting as required.
What's my experience with pricing, setup cost, and licensing?
While pricing could be more competitive, it ultimately depends on the client's budget and specific feature requirements. It's essential to conduct a thorough evaluation to determine the best fit.
What other advice do I have?
Fortinet's documentation and support are commendable, providing valuable assistance whenever challenges arise, and ensuring seamless operations.
The impact of its threat intelligence capabilities varies based on client needs and the nature of the data involved. To augment security, we sometimes integrate it with solutions like HCI.
I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Principal Architect at Calsoft
Simple, reliable, and offers good support
Pros and Cons
- "It's easy to use."
- "We've not seen any areas for improvement."
What is our primary use case?
We primarily use the solution for firewalls and VPN only.
What is most valuable?
It's easy to use. There are no specific features that stand out as such, based on my experience. I don't interact with these tools. My job is to just identify a product and get it deployed.
Technical support is good.
The solution is stable.
What needs improvement?
So far, it's been serving all the required purposes. We've not seen any areas for improvement. No missing features come to mind right now.
For how long have I used the solution?
I've been using the solution for more than five years.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It was reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had to scale yet. I'm not sure how scalable the solution is.
We have a small deployment of about 1,200 users. It's all at the engineering level.
How are customer service and support?
I've been in touch with technical support. They are good. We are satisfied with support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use CrowdStrike Falcon and FortiGate.
I'm not sure if we have used anything before this solution.
How was the initial setup?
I'm not the end user for these tools. However, I do know about the deployment. It's easy to set up and not complex at all. It takes three to four days.
The deployment was handled by three people.
What's my experience with pricing, setup cost, and licensing?
I don't handle the licensing. I can't speak to the cost of the product.
What other advice do I have?
We are engineering partners with Fortinet.
We're using the latest version of the solution. It was recently patched.
I'd rate the solution eight out of ten.
I would recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Engineering Partners
Senior Network Specialist at EDGE COMMUNICATIONS SOLUTIONS LLC
Easy to use and maintain but the robustness of the software could be improved
Pros and Cons
- "It's user-friendly."
- "The robustness of the software could be improved."
What is most valuable?
It's user-friendly.
What needs improvement?
The robustness of the software could be improved.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
Here and there, there will be a hardware failure, but any hardware can fail.
What do I think about the scalability of the solution?
It's easy to scale.
How was the initial setup?
It's very easy to maintain. You just go on the web, you click is there a newer software and they'll tell you yes. Then you're supposed to make a backup of your configuration file and then you download it.
What's my experience with pricing, setup cost, and licensing?
It's relatively cheap.
Which other solutions did I evaluate?
I feel that Juniper is more solid than Fortinet.
What other advice do I have?
I would rate this solution 7 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Buyer's Guide
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Updated: September 2025
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