We use the solution as a firewall.
Senior Manager Information Technology Infrastructure at AXA COOPERATIVE INSURANCE
A stable and scalable solution for firewall
Pros and Cons
- "We use the solution as a firewall."
- "The product is not recommended on the basis of technical parameters. It is very tough to authenticate."
What is our primary use case?
What needs improvement?
The product is not recommended on the basis of technical parameters. It is very tough to authenticate.
For how long have I used the solution?
I have been working with the solution for five years.
What do I think about the stability of the solution?
I would rate the product's stability a nine out of ten.
Buyer's Guide
Fortinet FortiGate Cloud
July 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
903,182 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I would rate the tool's scalability a nine out of ten. My company has 1000 users for the product.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is cheap.
What other advice do I have?
I would rate the product a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Training And Development, ASEAN Region at Genting Bhd
The hardware is reliable. and the support is very good
Pros and Cons
- "The hardware is reliable, and their support is excellent."
- "We are seeking a solution that can monitor our network traffic running through 17 firewalls in Malaysia and Indonesia. We want a solution that can record and monitor all the logs from all the firewalls. We want to consolidate all our firewalls into one portal so we can monitor all the activities from all the firewalls."
What is our primary use case?
We use FortiGate to protect 100 to 200 users at my company.
What needs improvement?
We are seeking a solution that can monitor our network traffic running through 17 firewalls in Malaysia and Indonesia. We want a solution that can record and monitor all the logs from all the firewalls. We want to consolidate all our firewalls into one portal so we can monitor all the activities from all the firewalls.
For how long have I used the solution?
We have been using FortiGate for more than a decade.
What do I think about the stability of the solution?
FortiGate is highly stable.
What do I think about the scalability of the solution?
FortIGate's scalability is good.
How are customer service and support?
We have contacted Fortinet support for some minor issues with upgrades to our IPS database.
How was the initial setup?
FortiGate is quite user-friendly. It's not that complicated.
What other advice do I have?
I rate Fortinet FortiGate mine out of 10. The hardware is reliable, and their support is excellent. Before implementing FortiGate, you should ensure your other solutions can gather the information from the FortiGate firewalls.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiGate Cloud
July 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
903,182 professionals have used our research since 2012.
IT Coordinator at Plasser do Brasil
Helpful support with a great Fortianalyzer feature and has worked perfectly so far
Pros and Cons
- "The Fortianalyzer is the most valuable aspect of this solution"
- "It's worked perfectly for us, and we are happy with the product."
- "We do find we get a bit of a lag."
- "The analysis could be better."
What is most valuable?
The Fortianalyzer is the most valuable aspect of this solution.
The initial setup was straightforward as we used a third-party implementor.
Support has been helpful.
What needs improvement?
The analysis could be better.
We do find we get a bit of a lag.
The integration could be better.
Beyond that, it is meeting our needs.
For how long have I used the solution?
I've used the solution for around eight months.
What do I think about the scalability of the solution?
We have around 100 people using the solution.
How are customer service and support?
Technical support has been great. We are satisfied with their capabilities.
How was the initial setup?
It was a straightforward setup as we had a third party manage the process.
What about the implementation team?
We using a company here in Brazil to deliver the solution for us. It's a third-party company.
What other advice do I have?
I'm not sure which version of the solution we are working on. We likely updated it in the last two months.
We're a reseller and Fortigate partner.
It's worked perfectly for us, and we are happy with the product.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Principal Architect at Calsoft
Simple, reliable, and offers good support
Pros and Cons
- "It's easy to use."
- "The stability is great, there are no bugs or glitches, it was reliable, and it doesn't crash or freeze."
- "We've not seen any areas for improvement."
What is our primary use case?
We primarily use the solution for firewalls and VPN only.
What is most valuable?
It's easy to use. There are no specific features that stand out as such, based on my experience. I don't interact with these tools. My job is to just identify a product and get it deployed.
Technical support is good.
The solution is stable.
What needs improvement?
So far, it's been serving all the required purposes. We've not seen any areas for improvement. No missing features come to mind right now.
For how long have I used the solution?
I've been using the solution for more than five years.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It was reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had to scale yet. I'm not sure how scalable the solution is.
We have a small deployment of about 1,200 users. It's all at the engineering level.
How are customer service and support?
I've been in touch with technical support. They are good. We are satisfied with support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use CrowdStrike Falcon and FortiGate.
I'm not sure if we have used anything before this solution.
How was the initial setup?
I'm not the end user for these tools. However, I do know about the deployment. It's easy to set up and not complex at all. It takes three to four days.
The deployment was handled by three people.
What's my experience with pricing, setup cost, and licensing?
I don't handle the licensing. I can't speak to the cost of the product.
What other advice do I have?
We are engineering partners with Fortinet.
We're using the latest version of the solution. It was recently patched.
I'd rate the solution eight out of ten.
I would recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Engineering Partners
Professional Operating Systems and Databases at Entel Bolivia
Simple maintenance, straightforward configuration, and beneficial modularity
Pros and Cons
- "The most valuable features of Fortinet FortiGate Cloud are ease of use and the simplicity of maintenance and configuration, and additionally, the modularity of the solution is very easy to handle, it is convenient."
- "We needed to do some training to be able to implement Fortinet FortiGate Cloud and after the training, we did the implementation in-house."
What is our primary use case?
Fortinet FortiGate Cloud is used primarily for network and application protection.
What is most valuable?
The most valuable features of Fortinet FortiGate Cloud are ease of use and the simplicity of maintenance and configuration. Additionally, the modularity of the solution is very easy to handle, it is convenient.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for one year and a half.
What do I think about the stability of the solution?
I have found Fortinet FortiGate Cloud to be highly stable.
What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is scalable.
We have approximately 1,000 users that use the solution in my organization.
How was the initial setup?
Fortinet FortiGate Cloud's initial configuration is very straightforward. After the deployment, it does not take more than a week to have it fully configured and in production.
What about the implementation team?
We needed to do some training to be able to implement Fortinet FortiGate Cloud and after the training, we did the implementation in-house.
What was our ROI?
We are not measuring the return of investment (ROI) from a specific point of view, because we are using it in the information technology area. We are not selling services through this particular security element, we don't have that measure at this moment, but from our point of view, the ROI is fine.
What's my experience with pricing, setup cost, and licensing?
The license for Fortinet FortiGate Cloud is annual.
What other advice do I have?
I rate Fortinet FortiGate Cloud an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a consultancy with 51-200 employees
User-friendly, reasonably priced, and helpful technical support
Pros and Cons
- "Everything is valuable, especially the SD-WAN tunneling, filtering of email, application, and browsing. Everything has value."
- "Unlike other firewalls, the cost of Fortinet FortiGate is low, and the functionality is nearly identical, which is why we chose it."
- "It is currently durable, but they may be able to improve it further. They can adapt Cisco technology because of its durability."
What is our primary use case?
SD-WAN tunneling is the primary function of Fortinet FortiGate Cloud. It is also used for filtering or browsing, as well as application filtering and blocking of all unwanted applications, viruses, and malware, which is the main goal.
What is most valuable?
The SD-WAN tunneling is the most valuable. Everything is valuable, especially the SD-WAN tunneling, filtering of email, application, and browsing. Everything has value.
This Fortinet equipment meets our requirements. They offer what we wanted.
What needs improvement?
The most recent version of others is not yet complete. For the time being, we are content because it is a significant help to us. Durability is something that can be improved.
It is currently durable, but they may be able to improve it further. They can adapt Cisco technology because of its durability.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for seven years.
We are working with versions 100D and 60E.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is reliable. It's been seven years, and everything has been good.
What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is a scalable solution.
It is being used extensively. It is running 24/7.
We intend to implement and upgrade another model in order to meet a new requirement.
How are customer service and support?
Technical support is very helpful. Support is not a problem because Fortinet is user-friendly to manage, even my technical team can handle it.
How was the initial setup?
On our end, setting up Fortinet FortiGate was easy. It was not complex.
You can deploy the firewall in an hour without difficult requirements. You can set up the firewall in an hour. It's plug-and-play, ready to use.
What about the implementation team?
We collaborated with a vendor in the first deployment, but we handled the subsequent deployment ourselves. Even though we dealt with the first deployment, we contracted for support just in case, but for the second, third, fourth, fifth, and sixth deployments we did not require vendors.
What's my experience with pricing, setup cost, and licensing?
The cost of equipment and its renewal is valuable. Unlike other firewalls, the cost of Fortinet FortiGate is low, and the functionality is nearly identical, which is why we chose it.
Then there's the cost, which we compared to Palo Alto, Cisco equipment, and others, and we were impressed with the cost, the cost of the renewal, and the cost of the equipment.
What other advice do I have?
The solution is cloud-based. Trend Micro Incorporated is the service provider.
If you are looking for a low-cost security appliance with web filtering, application filtering, and SD-WAN tunneling, I would recommend Fortinet FortiGate Cloud. It's not expensive, and it meets the most basic requirements.
I would rate Fortinet FortiGate Cloud a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator & IT Specialist at Informat Systems
Good central management capabilities and well priced, but the technical support should be more responsive
Pros and Cons
- "This is a vast system that includes a lot of features."
- "If you have multiple sites, multiple regions, or if you have a spread of Fortinet equipment around the globe and you want to manage them all in one place, then FortiCloud is the best choice."
- "The licensing is a little bit confusing and needs to be improved."
What is our primary use case?
We use this product to manage all of our Fortinet equipment from a single place.
What is most valuable?
This is a vast system that includes a lot of features.
The most valuable feature is the central management. If you have multiple sites, multiple regions, or if you have a spread of Fortinet equipment around the globe and you want to manage them all in one place, then FortiCloud is the best choice.
What needs improvement?
The licensing is a little bit confusing and needs to be improved.
The technical support should be more responsive.
I would like to see support for a cloud-based network access control (NAC) platform.
For how long have I used the solution?
I have been working with Fortinet FortiGate Cloud for approximately five years.
What do I think about the stability of the solution?
I have not encountered any issues with stability or availability. It seems to always be online.
What do I think about the scalability of the solution?
As a SaaS, you just got in. I'm not sure of how well it scales.
How are customer service and support?
Sometimes, the time that technical support takes to respond is too long. Also, the support technicians are not always helpful. The support is not awful and often it is okay, but sometimes, they are missing information.
Overall, I would rate the support a seven or eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is pretty simple. You just sign up and select your licenses.
What's my experience with pricing, setup cost, and licensing?
The price of FortiGate Cloud is generally cheaper than other similar products.
Which other solutions did I evaluate?
We evaluated Aruba Cloud but I can't really say which one is better. They have different markets.
What other advice do I have?
This is a product that I usually recommend to people.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Manager at DOha Golf Club
Helpful support, good sandboxing features, easy to manage
Pros and Cons
- "This product is easy to manage and easy to use."
- "My advice for anybody who is looking into FortiGate Cloud is that if they're looking for the best security at a minimum price then this is a product that I recommend."
- "If the SD-WAN technology were included free of cost then it would be more suitable for many users, including us."
What is our primary use case?
We use this product for cyber security. It is our perimeter firewall.
What is most valuable?
This product is easy to manage and easy to use. It has a simple GUI.
What needs improvement?
If the SD-WAN technology were included free of cost then it would be more suitable for many users, including us.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for three years.
What do I think about the stability of the solution?
Stability-wise, this service is the best.
What do I think about the scalability of the solution?
As a perimeter firewall, all of the people connected to the network are going through it. I am not sure of the exact number but it is more than 1,000 people per day. At this point, we have no plan to increase our usage. In the future, if there is an upgraded version, it is something that we will think about. We are innovative and we need to stay up to date, according to the market.
For administration, only myself and one of my colleagues have access to it. Only one or two engineers are needed for maintenance.
Which solution did I use previously and why did I switch?
We use the on-premises FortiGate Firewall solution in addition to FortiCloud.
We have pfSense available in the company but we have not run it since implementing FortiGate. It is available as a backup in case our FortiGate fails but this has not happened so we haven't used it.
I do not have any hands-on experience with other similar products.
How was the initial setup?
The initial setup is straightforward.
Our implementation strategy was to get the world's best cybersecurity, perimeter firewall. We searched the internet to find this and we selected FortiGate. It took a maximum of one month for the implementation. It was not very challenging.
What about the implementation team?
We implemented this product in-house.
What was our ROI?
This is not a product that we've seen ROI with because all hardware of this type, as well as software, has end-of-life. It's the maximum age of the product. We try to use it up until that point and then upgrade it.
What's my experience with pricing, setup cost, and licensing?
The price of the product is approximately 10,000 Qatar Riyal ($2,750 USD), and another 10,000 Qatar Riyal for a three-year license. There are no additional costs, other than these.
Which other solutions did I evaluate?
I have evaluated other solutions such as SonicWall and pfSense. FortiGate is far better than these solutions. The biggest difference is the ease of use.
It is quite easy to use and manage FortiGate Cloud compared to pfSense. For example, the other systems were a little more complicated and you need to be more technical to use them. With FortiGate, their GUI made it simple to use. Any normal user can use and access it.
In terms of cybersecurity protection, the sandbox features in FortiGate are very good when compared to the other two.
What other advice do I have?
My advice for anybody who is looking into FortiGate Cloud is that if they're looking for the best security at a minimum price then this is a product that I recommend. It is the best firewall in the world. There are others that are good but also quite expensive. If you're in small or medium enterprise business, you should implement FortiGate.
Overall, I am very happy using this product. The vendor is doing a very good job. It is a top-listed product and there is nobody that can beat FortiGate.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Head at MICROLOGIC NETWORKS PRIVATE LIMITED
Provides great intel, and is easy to manage, but SSL visibility could be better
Pros and Cons
- "The intel we get from Fortinet is its most valuable aspect."
- "Managing is very simple via Fortinet, which really is a value-add to our technology - at least, the infrastructure portion, the management part."
- "The SSL visibility could be better."
- "The solution could add load balancing and QS features at an application level."
What is our primary use case?
The FortiCloud is being used as a security fabric. It provides insights into the overall activity at the locations which we have deployed. We are in around 30 to 40 locations which we manage over a cloud. Managing is very simple via Fortinet, which really is a value-add to our technology - at least, the infrastructure portion, the management part.
How has it helped my organization?
If you compare the manageability part with Palo Alto, the access via the GUI is very fast in Fortinet, as compared to Palo Alto. In Palo Alto, when saving any configuration, it takes two to three minutes of time while committing the configuration. In Fortinet, it is just a click and it just gets saved.
What is most valuable?
The intel we get from Fortinet is its most valuable aspect.
What needs improvement?
The solution could add load balancing and QS features at an application level. In Fortinet, they don't have application-level visibility as we have in Palo Alto. That is something Fortinet can improve on, the application-level visibility.
The SSL visibility could be better. The content which is encrypted, if they can add an encryption engine, which can check the traffic of SCTPS and do the analysis and the threat filtering, or the URL filtering, in the content, that would be ideal. That way, we don't have to purchase another separate product, like Content Peeper, or other products that do dedicated SSL filtering.
I'd like application-side reporting, for example, who are the top 10 users, what users are using what.
In terms of the complexity, if they integrate and give the track-to reporting to management, that will be a great feature for a future release.
What do I think about the scalability of the solution?
The scalability depends on the sizing. You need to ask: who is the system engineer who is sizing for the customer? For example, if you are the customer and you have a 50 user setup, and the system engineer is proposing a 30E, that may not be a good or an ideal model for 50 users. A 40F would likely be better, as, when we enable UTM, it will enable all the functionality and all the engines will get started, and it will get used. The CPU processing will get distributed among all the services, and then performance may be spread across as well. That's why, while doing the sizing, I would suggest that any system engineer sizes a little bit on the higher side so that, even if the user count goes up, or if the customer plans for scaling, then that won't be a challenge for near future.
For us, the majority of the customers are on Fortinet. A majority of the other customers are on Sophos, and a few customers are on Palo Alto. Most of the enterprise customers are on Palo Alto. Most of the SMB customers are on Fortinet.
How are customer service and support?
The support is quite good. It depends upon the scope. If it's something implementation-based, they won't entertain you. However, if the issue is critical, then they will definitely help. Support is good. Fortinet has good support for India. I have no complaints.
Which solution did I use previously and why did I switch?
We're also familiar with Palo Alto and Check Point. It's easier to manage or configure, as compared to Palo Alto or Check Point.
How was the initial setup?
The deployment depends upon the requirements. Generally, if there is a standalone infrastructure, and someone wants to configure Fortinet, then it shouldn't take more than one day. However, if you have multi-locations, there might be multiple dependencies or local issues and other stuff, and the configurations may be different. There may be some pools that need to get access from this to that. That might take a few more days. That said, from an implementation aspect, Fortinet implementation is much easier as compared to Palo Alto.
How many people you need for maintenance depends on the nature of the business. For example, in banking, you need 24/7 uptime. You need at least one engineer in a shift to manage the Fortinet devices. Otherwise, two engineers are enough - one for deployment, and the same person can also manage the firewall. Therefore, one to two engineers are more than enough to manage firewalls, Fortinet, the traffic, and to do whitelisting, blacklisting, et cetera. They can do the troubleshooting part and open the ports according to the application requirements.
What about the implementation team?
It is better to have a partner who knows the best practices in order to deploy everything properly. You need someone who can do the staging part, who can do the configuration part, who understands the basic things as well as be able to handle more difficult use cases. It is better to take a help of a partner or integrator.
What was our ROI?
I've definitely seen an ROI.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, if it is a cloud subscription, then I prefer to go with the yearly subscription - if you don't have to scale much. However, when you're planning for on-prem devices, then you should go for a three-year license.
There's extra pricing for the UTM and the hardware cost. For a UTM license, they charge an extra fee.
What other advice do I have?
We're using the latest version of the solution.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at Vodafone Idea Ltd.
Available hardware and responsive service, but there should be a move towards hardware agnostic appliances
Pros and Cons
- "We like the availability of the hardware and the service that we get from FortiGate, as well as the kind of reach that they have as a part of their sales folks."
- "Things are moving increasingly towards hardware agnostic appliances, an area in which I would like Fortinet to be more focused and fast moving with that product line."
What is our primary use case?
Our use cases are twofold, being to secure our own company network and to create an offering for our end customers.
What is most valuable?
We like the availability of the hardware and the service that we get from FortiGate, as well as the kind of reach that they have as a part of their sales folks. We are also pleased with their responsiveness. These are the parameters by which we rate our partners.
What needs improvement?
The world is moving towards everything being software defined. This is an issue which should be addressed. Things are also moving increasingly towards hardware agnostic appliances, an area in which I would like Fortinet to be more focused and fast moving with that product line.
I will leave it to the OEM to decide which additional features should be included, because everything is available to them, in as much as the way the market is moving and the types of features the competition is offering. The Fortinet people are in a better position than I to determine which features they want to bring in the lower end modules available from their product portfolio.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for around a year-and-a-half.
What do I think about the stability of the solution?
So far, we have not faced any challenges with the stability and are pretty happy with the device's performance. It accomplishes many things and is working very well.
What do I think about the scalability of the solution?
While it is difficult for me to address the scalability, this may become an issue in light of the trend for things to move towards being software defined. I have no doubt this will require work to mitigate this issue. From the perspective of scalability, the throughput number of concurrent users are already redefined. Because of the obvious challenges, it would not be possible for us to scale up with the same underlying hardware. However, there are multiple models which exist in the hierarchy. There may be a need to first upgrade when those requirements will need to be filtered.
The limitation is on the hardware, which will eventually have to go once installation becomes completely virtual.
How are customer service and technical support?
I do not have any issues with technical support. So far, everything has been up to snuff.
Which solution did I use previously and why did I switch?
Our use of the solution was a greenfield project for us.
How was the initial setup?
When it comes to the initial setup, I have found Fortinet products to be quite easy.
Deployment is easy. The endpoints are modular and the installation pretty straightforward. Most devices come with a graphical user interface. It is GUI and is pretty easy to configure and deploy.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive. I am satisfied with it and consider it reasonable.
Which other solutions did I evaluate?
While I prefer not to provide names, we did evaluate Fortinet with a couple of other OEMs. Technically, they were also on par with the kind of services offered by Fortinet. For us, key considerations centered on the responsiveness, the cost strain and the availability of the infrastructure that was provided.
What other advice do I have?
I would recommend the solution to someone who is looking for a faster, more responsive, cost competitive and agile delivery for the equipment. In this geography hierarchy, the sales team is pretty much geared up to support you.
The priorities can vary from one organization to the next. Based on those that we set for ourselves, we felt our needs to be met and this is why we chose to go with the solution.
I rate Fortinet FortiGate Cloud as a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: July 2026
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