I have worked in an integrator, so we don't have a specific field, and work across various industries. For example, I worked with universities in South Brazil to integrate campuses using Fortinet FortiGate Cloud solutions, handling security for about nine thousand users.
Empowering user-friendly access control and seamless integration across various industries
Pros and Cons
- "I definitely recommend Fortinet FortiGate Cloud as it is a stable, easy-to-use, and economically viable option for customers."
- "There is room for improvement in the analytics reports. Other products in the market offer superior analytics, like a next-generation antivirus, CounterStrike, which provides excellent analytics reports."
What is our primary use case?
What is most valuable?
The value lies in the ease of use and intuitiveness of the Fortinet FortiGate Cloud interface. It is quite user-friendly, with drag-down options that enhance user comfort. This makes troubleshooting easier. Also, having the ability to control access points directly with Fortinet FortiGate Cloud was a significant advantage in projects. It is generally considered a stable and reliable solution.
What needs improvement?
There is room for improvement in the analytics reports. Other products in the market offer superior analytics, like a next-generation antivirus, CounterStrike, which provides excellent analytics reports. Fortinet could improve by enhancing its analytics to match competitor offerings.
For how long have I used the solution?
I have extensive experience in the field, having worked with Check Point products since 2003, and have been using Fortinet products for many years.
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How are customer service and support?
The support is rated eight out of ten. While generally good, one weak point is the lack of support in Portuguese, which can be a barrier for some users.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with Check Point, Fortinet, Kaspersky, and GroundStrike, but my current focus is on Fortinet FortiGate Cloud due to its ease of use and feature set.
How was the initial setup?
The initial setup is straightforward, often described as plug and play.
What's my experience with pricing, setup cost, and licensing?
Pricing for Fortinet FortiGate Cloud is comparable to other solutions, with no significant cost advantage or disadvantage noted.
What other advice do I have?
I definitely recommend Fortinet FortiGate Cloud as it is a stable, easy-to-use, and economically viable option for customers. The solution gets a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Mar 25, 2025
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I.T Engineer at Goldsgym
Enhanced bandwidth monitoring and live configuration with room for better stability
Pros and Cons
- "The solution is beneficial for managing bandwidth and live configuration."
- "In terms of stability, it could be improved."
What is our primary use case?
We use FortiGate Cloud for security and device management.
How has it helped my organization?
FortiGate Cloud is advantageous to monitor bandwidth and manage traffic. It allows us to call internally to corporate branches and remote locations.
What is most valuable?
The solution is beneficial for managing bandwidth and live configuration.
What needs improvement?
In terms of stability, it could be improved.
For how long have I used the solution?
I have used FortiGate Cloud for one or two years.
What do I think about the stability of the solution?
The stability is not so high; it could be improved.
What do I think about the scalability of the solution?
The scalability is rated seven out of ten.
How are customer service and support?
Technical support from Fortinet is rated seven or more out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, I worked with multiple devices from vendors like D-Link and Cisco. Fortinet was chosen for its ease of access from remote locations.
How was the initial setup?
Installation took about one and a half hours.
What about the implementation team?
The vendor does the maintenance automatically.
What was our ROI?
There is no cost reduction benefit observed.
What's my experience with pricing, setup cost, and licensing?
The pricing is rated six or seven. It is not the cheapest.
Which other solutions did I evaluate?
I used D Link and Cisco solutions before Fortinet.
What other advice do I have?
I recommend FortiGate Cloud to other users.
I'd rate the solution seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate Cloud
August 2025

Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.
Chief Executive Officer at EE Solutions GmbH
Offers users with a clear-to-understand functionalities
Pros and Cons
- "The solution's most valuable feature is its ease of use."
- "The new versions of the tool sometimes have bugs, and so we often have to spend a lot of time fixing issues in the solution. I want the patches offered by the product to be improved."
What is our primary use case?
I use the solution in my company's data center and for our customers, including both small and big ones, like hotels, hospitals, or production companies. We use the tool very often in our company.
What is most valuable?
The solution's most valuable feature is its ease of use. The tool has many stable, good, and clear-to-understand functions. You can organize the tool in a very good way. With Fortinet FortiGate Cloud, if you have your own desktop, you can manage and have everything you need to support and monitor.
What needs improvement?
The new versions of the tool sometimes have bugs, and so we often have to spend a lot of time fixing issues in the solution. I want the patches offered by the product to be improved.
I feel that the product should be made cheaper because the customers are always a little bit scared about the tool's prices.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for more than ten years.
What do I think about the stability of the solution?
It is a very stable solution. We don't have any downtime. My company has experienced some downtime with FortiGate / FortiOS 7.4.4, so we have to work around it a bit. With the older version, like FortiGate / FortiOS 7.2.7 and FortiGate / FortiOS 7.2.8, the tool was okay.
What do I think about the scalability of the solution?
It is a scalable solution. The tool is easy to expand in our company.
My company deals with around 500 clients of the tool.
How are customer service and support?
Right now, my company has four people in the security area to take care of the technical part of the product. Four people handle everything about the firewall and network infrastructure. There is another department for software engineering and another department for licensing and selling purposes.
How was the initial setup?
The product's initial setup phase is very easy. The initial setup of the threat intelligence capabilities of the tool was very good.
The solution can be deployed in less than an hour.
What was our ROI?
In terms of cost savings or efficiency in our company's IT network management, I would say that the tool is very efficient because we have no problems with it at all. With the tool in place, we can implement switches, access points, and everything else, so for our infrastructure, it is good.
What's my experience with pricing, setup cost, and licensing?
Every year, the product's prices go up and it has been continuing since the past three years. I have seen that the feedback related to the product from our department is that there is always a need for new devices without which there would be no security. If new devices are not purchased then it affects the security.
What other advice do I have?
Integrating the tool with other solutions is very easy, so there is no problem with the product.
I suggest other people take the best from the product since it is a really good solution. I would not change to a different product extension from Fortinet FortiGate Cloud as it makes you feel safe. If a customer wants to save his or her company, then it is better to get Fortinet FortiGate Cloud because it is one of the best solutions with which you can manage everything, like access points, switches, VLANs, and splitting of NAT, from one place. You can do it all from one point. With FortiGate, you can manage the VLANs, and you have them in every place, every switch, and every port. You can select the VLAN and the tool works. If Fortinet can become better, then it is even better.
I rate the tool a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Solution architect at NETS International
A mature solution with easy user interface
Pros and Cons
- "The tool is a mature product, ahead of brands like Sophos, though not quite at the Palo Alto or Checkpoint level. I'd rate it nine out of ten for being cost-effective and offering features similar to high-end options."
- "For improvement, I'd like to see basic endpoint security management integrated into the firewall with just a license addition."
What is our primary use case?
We use the solution for network security.
What is most valuable?
The tool is a mature product, ahead of brands like Sophos, though not quite at the Palo Alto or Checkpoint level. I'd rate it nine out of ten for being cost-effective and offering features similar to high-end options.
The most valuable feature is its user-friendly interface - even those unfamiliar with firewalls can easily manage it. Policy control and configuration are straightforward. Its main benefits are easy deployment, user satisfaction, clear security, and intuitive policy configuration without referencing external documents.
What needs improvement?
For improvement, I'd like to see basic endpoint security management integrated into the firewall with just a license addition.
For how long have I used the solution?
I have been using the product for six to seven years.
What do I think about the stability of the solution?
The tool's stability depends on proper configuration. Vulnerabilities often stem from improper setup rather than the product itself.
What do I think about the scalability of the solution?
The product is scalable and works well even for customers with more than defined users.
How are customer service and support?
The support level isn't as strong as some other brands.
How was the initial setup?
Setup is quick, taking only about half an hour for basic configurations. The deployment process involves consoling the firewall, accessing the GUI through a port, and configuring policies based on user needs. More complex setups take longer.
What other advice do I have?
I advise new users to keep using it, get trained, explore best practices, and stay in touch with technical experts. Like other brands, Fortinet FortiGate follows the SASE solution. I rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Manager at Plasser do Brasil
Involves easy policy creation to keep in control with zero incidents
Pros and Cons
- "We are currently only using Fortinet VPN from Fortinet's suite of applications and solutions. During the nearly two years that I've been working here, we've experienced zero incidents with the Fortinet FortiGate Cloud hardware or software. However, our operational system lacks high availability, which became evident during two fires."
- "Fortinet needs to improve the FortiGate Cloud dashboards that provide information about logs. This type of solution presents a lot of technical complexity from a management standpoint, making it somewhat difficult to understand."
How has it helped my organization?
We are currently only using Fortinet VPN from Fortinet's suite of applications and solutions. During the nearly two years that I've been working here, we've experienced zero incidents with the Fortinet FortiGate Cloud hardware or software. However, our operational system lacks high availability, which became evident during two fires.
What is most valuable?
The easy part involves policy creation, which is very straightforward. It helps to keep you in control.
What needs improvement?
Fortinet needs to improve the FortiGate Cloud dashboards that provide information about logs. This type of solution presents a lot of technical complexity from a management standpoint, making it somewhat difficult to understand. They need to focus on the EDR parts, the endpoint protection and defense, and response because once the employee or user is inside your company perimeter, they are protected by the firewall. They are exposed to any Wi-Fi threat when they leave the company and are not connected to your VPN. There's a need to improve or invest more in an application that can follow users wherever they go. The protection ends once they leave the premises, leaving them vulnerable to threats encountered elsewhere.
Setting up VPN connections, even though they are meant to be easy to configure, is the most challenging aspect.
Every time you want to improve, there's something new on the market. Every time we give them a chance, they deliver for us.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for two to three years. We are using v7.0.14 of the solution.
What do I think about the scalability of the solution?
I have three sites. The largest has almost eighty devices, and we have around 15-20. The total is 116.
How are customer service and support?
We opened a ticket, and FortiGate responded within thirty minutes of calling us about that ticket.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup takes 48 hours to complete.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate Cloud supports the entire infrastructure, especially in today's cloud-centric environment, where reliance on such equipment is paramount. Fortinet consistently delivers on what we pay for, ensuring we receive the necessary support for our operations. Therefore, the cost-benefit is quite significant.
What other advice do I have?
When we create a website using Fortinet FortiGate Cloud, we can design it according to our preferences, including integrations, VLANs, and VMCs. Then, we determine how to establish connections, whether site-to-site or site-to-cloud. Once we finalize our plan, we initiate a project and begin coordination efforts, ensuring everyone agrees. Regular meetings help us stay updated on progress and address any issues. Taking a step back during discussions sometimes reveals areas needing improvement in our design, prompting necessary changes. This thorough process, coupled with prior planning and coordination, typically results in a one-week deployment timeline for a website. For instance, if we're setting up a branch in another state, the deployment process begins about two to three months before the restart. Throughout this period, daily meetings help us stay on track and address any challenges promptly.
They need to improve the dashboard. The hardware has technical aspects related to configuring and deploying policies, among other things. However, the analysis of logs needs enhancement, particularly for non-technical users.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Engineer at Association of Village Council Presidents
Ensures streamlined management and scalability, though it lacks some advanced features like CLI access
Pros and Cons
- "The VPN features are the most valuable."
- "However, the absence of certain features like CLI is a drawback."
What is our primary use case?
We primarily use it for management purposes, especially for overseeing over fifty off-site locations. Its main function involves managing analyzers and other aspects of our network infrastructure.
How has it helped my organization?
Using the cloud interface for management is much simpler for us compared to individually connecting to each device using a GUI interface. With the cloud, managing servers is significantly more efficient.
Implementing FortiGate Cloud has simplified and enhanced specific scenarios within our organization. For instance, since many of our remote sites share similar configurations, we group them. This allows us to make changes on a single platform and distribute them uniformly across all devices, rather than applying individual policies to each device separately.
The centralized management and porting capabilities of FortiGate Cloud have significantly impacted our workflow by simplifying tasks. With FortiGate Cloud, there's no need to memorize the IP addresses of each firewall device. Instead, you can manage every firewall efficiently through the platform. It has proven to be highly effective for us. We now invest fewer man-hours in device management, enabling us to enhance productivity and efficiency in our work.
FortiGate Cloud has notably enhanced our ability to respond to security threats. For instance, when one device experienced connectivity issues to the Internet, we swiftly resolved the issue thanks to it. It allows us to monitor the addresses and all of the connected users effectively.
What is most valuable?
The VPN features are the most valuable. It offers enhanced security compared to our previous setup.
What needs improvement?
Some of the features offered by Fortinet, such as the FortiAnalyzer, are considered more intuitive. However, these additional features often come at an extra cost for companies to utilize. It would be advantageous if it were more cost-effective.
For how long have I used the solution?
I have been working with it for approximately six months.
What do I think about the stability of the solution?
I am satisfied with the stability provided, I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate its scalability capabilities seven out of ten. We have around a hundred remote workers spread across various cities, with approximately sixty-eight remote firewalls in use. We plan to deploy VoIP in the future and aim to leverage more VoIP capabilities for our remote operations.
How are customer service and support?
So far, I've had no issues with the tech support team I've worked with previously, so I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We transitioned from using WatchGuard to Fortinet because we required the advanced capabilities of the NexGen firewalls. When comparing the two, I find WatchGuard to be more straightforward due to its traditional approach, while FortiGate offers advanced security features with its NexGen firewall. In terms of scalability, I would rate FortiGate a six compared to WatchGuard's four.
How was the initial setup?
Initially, I would rate the initial setup around a four out of ten. However, as we've become more familiar with the platform, I would now rate it closer to an eight out of ten. There was just a slight learning curve at the beginning.
What about the implementation team?
The deployment took a couple of months, and the entire process was handled in-house. We managed it independently with a team of about five staff members, handling tasks like imaging, installation, and applying new devices to the firewall software. Maintenance duties are now carried out by two network engineers.
What's my experience with pricing, setup cost, and licensing?
The price was more affordable compared to other models and brands we considered. I would rate it seven out of ten.
Which other solutions did I evaluate?
We also considered other firewall options, such as Palo Alto and Sophos.
What other advice do I have?
Scalability, ease of use, and management simplicity are the most advantageous aspects compared to other solutions we have. However, the absence of certain features like CLI is a drawback. Overall, I would rate it a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO & Technology Specialist at Karman Infotech Private Limited
Integration and configuration have been streamlined with a hybrid setup offering efficient management and cost savings
Pros and Cons
- "The solution is a bit expensive. Pricing is the only concern as it is too expensive."
What is our primary use case?
I am a system integrator and I use multiple firewalls, including SonicWall and Fortinet FortiGate Cloud. I'm using multiple brands.
Clients primarily use Fortinet FortiGate Cloud for managing the devices.
What is most valuable?
The best features in the product offer several advantages. I mainly use it for managing and configuring the appliances, whether it is a switch, firewall, or access point. All these devices can be managed very easily over one place or one point. If I want to change or upgrade a firewall, switch, or access point, it gets pushed very easily. If I want to see if there's a problem with one device, that can be checked. Provisioning can be done very easily.
If I have to add an access point, I simply call my client and let them know that they have it fixed and plugged in, and it will be configured on their network. Zero Touch Provisioning is a key feature. Additionally, if a new internet connection has been added, it can be configured for a particular set of user group or location, so SD-WAN comes into play. Maintaining backups of all those devices is straightforward, and if one fails, I replace it with another device and then it can be put back.
Fortinet FortiGate Cloud is continuously improving, consistently adding and developing products. I don't think there's any scope for improvement as it's got everything. Fortinet stands out. It's more or less the same or slightly better compared to other firewalls such as SonicWall. The scale of operation, availability, and support differentiates it.
What needs improvement?
The solution is a bit expensive. Pricing is the only concern as it is too expensive.
For how long have I used the solution?
I've been dealing with Fortinet FortiGate Cloud for about four to five years.
What was my experience with deployment of the solution?
The deployment process is very simple.
What do I think about the stability of the solution?
The solution is very stable and steady.
What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is very scalable and one of the best in the market. It's highly scalable.
How are customer service and support?
Support from Fortinet is great.
How would you rate customer service and support?
Positive
What was our ROI?
There are significant savings with this solution that doesn't cause any problems or failures.
The savings amount to approximately 60%.
What other advice do I have?
I'm not too deep into integrations recently; the clients that I've been managing have not been asking for much. They're very happy with what is running and they don't want any changes. They just want the security to be taken care of and things to be functioning without breakdowns. For that, the plans are doing pretty good.
There are no concerns regarding security. It's a very well-designed solution without any problems.
On a scale of 1-10, I rate Fortinet FortiGate Cloud a 9.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Last updated: Jul 2, 2025
Flag as inappropriateUseful for routing and cloud security purposes but needs to incorporate XDR capabilities
Pros and Cons
- "We use the solution for routing and cloud security. We have multiple offices nationwide, all connected through the MPRS network, which is terminated at our FortiGate firewall. We consolidate our networks, filter packets, and segment our network through this firewall. My company has around three lakh firewalls."
- "Having a built-in SOC solution like an XDR platform within the solution would be convenient for customers."
What is our primary use case?
We use the solution for routing and cloud security. We have multiple offices nationwide, all connected through the MPRS network, which is terminated at our FortiGate firewall. We consolidate our networks, filter packets, and segment our network through this firewall. My company has around three lakh firewalls.
What needs improvement?
Having a built-in SOC solution like an XDR platform within the solution would be convenient for customers.
For how long have I used the solution?
I have been using the product since 2019.
What do I think about the stability of the solution?
The solution is very stable. I rate it a ten out of ten. We weren't bothered even by a single incident for the past three years.
What do I think about the scalability of the solution?
I rate the product's scalability a ten out of ten. My company has 1000 users who use it daily.
How are customer service and support?
I haven't contacted technical support yet.
How was the initial setup?
The tool's deployment is easy and takes four to five hours to complete. The deployment process has become much simpler with implementing a playbook or checklist. Upon receiving a new device, thorough testing and configuration are conducted.
What about the implementation team?
An integrator helped us with the tool's deployment.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate Cloud is cheaper than VMware and Cisco in the Bangladeshi market. Its pricing is reasonable.
What other advice do I have?
We have a dedicated network team known as NCC. They periodically share network and firewall reports detailing how external threats are being blocked. We have not used any additional security solutions other than the product since 2019. Our workstations utilize Microsoft Defender at the desktop level, while network control is managed by the product at the firewall level.
The main reason we opted for the product is its ability to provide a unified solution across our global operations spanning over eighty countries. Its cost was not our primary concern.
I rate it a ten out of ten. Due to our experience since 2019 without any incidents, Fortinet FortiGate Cloud proves to be cost-effective and easy to configure, making it a favorable product for all users. It comes with AI analytics features that use predictive analysis to analyze the network traffic.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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