ForgeRock Reviews

We use the solution for the authorization and authentication of various applications.

The solution has the ability to handle a lot of users.

In an upcoming release, the solution could improve by limiting the need to do customizations.

I have been using the solution for more than three years. 

I find the solution to be stable, it has been working well. However, we have encountered some stability issues when we tried to upgrade. Normally we would have to reboot the server and occasionally have performance and tunning issues. The solution's stability during the upgrade should be improved.

The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.

Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support of the solution. The support could improve because we sometimes have to repeat ourselves since the support is across different time zones.

The initial setup of the solution was quite complex because we tried to use it as a Single Sign-On with multiple applications or customers. 

The solution requires a vendor consultant for the implementation to make the right choices. 

The pricing of the solution is fair but I do not have the full details.

My advice to other users is to be careful about customizing the solution. If you customize the solution you will need good documentation and information that will have to be retained otherwise, there will be a knowledge gap. Especially if you use it for Single Sign-On or federated authentication and authorization. The more you customize it the more it will cause some issues when you are trying to upgrade. We have found in this particular instance if you do the customization you should have certain consistent standards. If you have this solution across multiple teams, there is no single party that has an overview of the code, and what ends up happening is there is too much customization making the upgrades difficult. However, this all depends on the business.

If we are using the solution in a certain way, especially the authorization with customization can cause problems. Every application might have a different way to authorize its functions in the area. However, the authentication is very straightforward. You have to be careful about customizing the solution, and how to sustain it across your teams. Every three to five years you will need to do an upgrade. Otherwise, you will not be supported. Most of us just treat it as a project, then we move on, and we do not use it until a few years later and then we run into large issues.

I rate ForgeRock a six out of ten. 

My clients use the solution primarily for customer identity management, access management, customer onboarding, data management, and authentication.

The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.

The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.

The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.

I have been using this solution within 12 months.

I have found the solution stable.

There is a lot of options for scalability in this solution.

ForgeRock was born out of the open souced technology and users can use the community support without a license. Users with a commercial license can talk directly with the support agents that can immediately assist them with their problems.

The installation is very simple.

The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end.

My advice to those wanting to implement ForgeRock is if they are looking for a strong customizable identity management solution that strikes the balance between convenience and security then this is probably a good choice for you.

I rate ForgeRock an eight out of ten.

We use this product as an access management platform.

ForgeRock has CIAM with leading and innovative solutions.  ForgeRock is DevOps and cloud ready.

Automatic Deployment needs improvement. It could be made easier.

In the next release, I would like it to be easier to use, easier to deploy, and more implementation-friendly.

I have been using this solution for over five years.

We are currently using the latest version.

This solution is relatively stable.

It's a scalable product. We have implemented it for over 5,000 users.

The technical support is fine and we have not had any issues.

I have worked with many other solutions such as CA, IBM, Oracle, and Ping Identity.

It's a bit pricey and could be more competitive.

If you are thinking of using this solution then you should find a service provider who is trained. Troubleshooting skills like performance tuning are important. 

It's a bit costly, so you should make it pluggable so that you can switch vendors when you want.

Generally, you need to be careful not to lock-in 100%.  Select a loosely coupled approach, that way you can replace individual modules if you want to.

Go with open standards and avoid using any proprietary protocols. 

I would rate this solution an eight out of ten.

We use it to define the users in all of our systems like VMS and Samba. We don't use Windows, we use Samba. We create and define the permissions and configurations for the users. 

We were using Solaris IDM system, Solaris sells an IDM system and there was a big migration telling us where to go. They told us to rewrite the IDM solution and we saw which other solutions there were out there. We found this solution and we found someone who could create a proof of concept and we decided to change from Solaris IDM to this. It has the same functionality.

In the beginning, it was open-source as opposed to other solutions like IBM. We used Solaris IDM and we had to merge with another product and we chose this because, in our company, open-source software is the main solution. 

It's hard to speak with ForgeRock. It's very expensive. I find that it's quite expensive for just an open-source system. Support is quite expensive. We are only 300 users. It would make sense for a big company but for a little company, it's quite expensive. 

I have been using ForgeRock for around six to seven years. 

The stability is quite good. As an IDM system, it's not so stressed. We create five or six users per month. 

I heard that it's good for big companies, with thousands of users use it but our company only has a few hundred users. We use little bits of the database. Scalability isn't a problem for us. 

I have contacted their support. It's quite good. Out of ten, I would rate it a seven. 

I would rate it a seven out of ten. 

I would recommend trying it. Do a proof of concept. Every company is different. Management is different, you have to find a local company that can support you.

The interface is quite lively but I don't think that it's possible to have UI that's compatible with the rest of the company's. We only use the core of OpenIDM. 

The primary use of this solution is as an access management system.

The most valuable features are that it is easy to manage and it's stable.

They should improve the solution by including functionality for reporting.

There are several log sites, but many are very difficult.

In the next release of this solution, I would like to see reporting features added, and also they can simplify their log-site because it's very difficult to manage.

I have been using this solution for two years.

This solution is stable.

This solution is scalable.

It works from a container system or with Dell, so it is easy to scale up or to scale down.

With the visual aspect, this solution was not easy to set up, but with Dell's tools, it's very easy.

This solution was deployed both on-premises and on the cloud because I work from three different systems. One was on the cloud solution and two of them were with the on-premises deployment.

If a customer is looking for an identity management solution, then, I can't recommend it, but if they are asking for an access management product then I can strongly recommend this solution.

I would rate this solution an eight out of ten.

The solution is primarily used for the consumers, for their registration and other applications.

For our client, which we are deploying for, the solution seems to be offering them really great value.

The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent.

The identity management model needs a bit of improvement.

The solution should work on offering more automation.

The stability of the solution is good. They are coming up with good solutions and features. However, I think they should focus more on how they can automate things or make it simpler when it comes to the implementation of cloud solutions.

The solution is extremely scalable. We are implementing this for around 10 million customer records.

Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to buy their professional services.

When you are deployed on these standalone servers, the initial setup is very straightforward. However, when you are talking about the cloud solution, deployment can be a bit tricky.

Deployment took around two to three months. 

We handled the implementation ourselves.

You need to negotiate the pricing, so how expensive or affordable it ends up being depends on each individual contract.

Currently, we are working under the Agile model.

I would advise others to assess the product first based on their requirements. There are multiple models, so they need to be sure to choose the best option for them. Otherwise, they will end up purchasing everything and they might not utilize that product.

I'd rate the solution seven out of ten.

1. Highly customizable is one of the main advantages of the ForgeRock product. I personally like the Custom Authentication Modules design.
2. Ability of ForgeRock support and its development team to provide patches and functionalities.
3. Highly improved performance and scalability.
4. Fully integrated with internal/in-house provisioning systems.
5. Rapid deployment of the products.

For the current client environment, we have started with ForgeRock OpenAM 13.0.0 version and asked for many patches and features for our solutions. The ForgeRock team added functionalities in the form of patches and version upgrades so quickly and it was easily adaptable to our architecture design.

Similar to other products, they do have some improvement scope the in the documentation part. I do feel they became more organized and better, in terms of documenting, as they are growing with the new versions, but there is also more scope. Also, compared to other major market competitors, they have a lot more to learn from them in terms of product designing.

I’ve been working on the ForgeRock product suite (including ForgeRock Access Management, Identity Management and Directory Services) for around three years now.

The deployment of a solution is never easy in a new design of the environment. The new capability of the Amster tool for OpenAM seems to be very easy to deploy your solution over their older tools SSO Admin & SSO Configurator. Amster provides config properties to be exported and imported to another instance with JSON format, as an example.

With every upgraded version, they come with some minor instability issues or little functionality errors. We did find many small and medium functionality issues from the journey of OpenAM 13.0.0 to Access Management 5.1.1, which they fixed in the next upgrades.

Scalability has never been problem with the ForgeRock product suite. You can add nodes at runtime without affecting the environment. You can build another datacenter without affecting the running instance and add to it.

So far, I do not have any complaints on the technical support side. Whenever we asked for any patches or bug solutions, they have responded within their incident matrix response time. I would like to rate technical support at a 10 out of 10.

No, we chose ForgeRock as our first choice. Though we had many other products to look at, ForgeRock seemed to be very compatible with our customizations and ease of use requirements.

ForgeRock came up with a community version and enterprise version, which is the main difference in pricing. They also came up with the Product Suite 5 version. They provide subscriptions based on the identity basis divided into internal and external identities.

Yes, we did comparisons with other IAM tools, like IBM SAM, Oracle Access Manager, and Ping Identity solution. We needed a better user experience and flexible authentication, like adaptive authentication plus multi-factor authentication capabilities, where ForgeRock seem to be the best match among them all.

ForgeRock products are highly flexible and customizable within the range of their competitor's products.

Look at the your requirements and compare products with each other and choose which suits your needs better. On the ForgeRock side, I personally liked the capabilities of customizations and the technical support we get from the vendor.

All of them:

• REST API (the best)
• Available connectors
• Roles
• Objects
• IoT readiness
• Assignments
• Flows, etc.

Automated provisioning and deprovisioning of users and customers. Also, integration into our portals for self-service. With this product, the design and implementation is done in-house. Lots of customizations are possible due to the powerful API.

Improve the software quality (bugs in new versions).

One year now.

No, except that new versions often have basic bugs, which should not be the case.

No, not at all.

Very good. Helped correctly. Bugs were fixed quickly.

Yes, the old product was too big, inflexible and complex.

I think straightforward.

Nothing.

Yes. Oracle, SailPoint, NetIQ, and Apache Syncope.

Check and design the used data model of the product to make sure you make the correct decisions for performance and functionality.