CYPHER Learning Reviews

This is our institutional education platform. We use it for our virtual programs, to support face-to-face programs, and for teacher training.

The platform gives us the opportunity to help students advance and personalize their goals.

Using CYPHER Learning, we have been successful in identifying students who are not at the level they should be at. They can see a transparent and explicit rubric system that indicates what they have to do to get a good grade and that empowers students to achieve the grades they want.

CYPHER Learning saves us time on intervention strategies for students who need guidance, in particular. I don't know exactly how much time we save, but at the moment that a teacher identifies that a student is not handling a subject well, the teacher begins to use other didactic tools so that the student can commit. It also saves time in being able to correct exams. We are able to accurately monitor students, as the platform shows us who is behind and who is ahead, and that enables us to create strategies. The platform itself helps to systematize the process.

Students are not at the same level, and each one has their own learning process. Being able to also personalize learning through the platform makes it a very good tool for our educational progress. It helps generate a report so that we can follow up on students and that makes life much easier. Previously, that took a week, but now, it only takes a day to create that report.

Also, being able to generate creativity in students when working virtually, through games and other features, helps us to empower them while encouraging creativity and collaboration with classmates. The gamified learning environment is very satisfying, helping to make learning dynamic rather than static. The fact that students are empowered by that collaborative work makes the students begin to generate critical and analytical thinking and generate their own knowledge.

We have been able to reduce the number of professors and staff. We no longer have the entire research committee, the curricular committee, the direction of training, or new academic projects. We only have professors who teach the courses themselves, and a coordinator who monitors the program. It has saved us not only on personnel but also on the budget of our physical facilities. We have seen an improvement in the institution's financial resources.

It has also helped a lot to save money on printing and the need to buy books.

It is a very intuitive platform. We have been able to train adults, older people, who are not familiar with digital environments. These are people for whom it is usually a challenge to use a platform like this. When they use CYPHER Learning they develop well. The platform gives them training to help them on their way to excellence.

It is very easy for educators to communicate with students using CYPHER Learning. The entire community is on the platform and we all know the process. There is fluid, fast, and effective communication that consists of sources that give us what we need to continue our educational processes.

An important addition would be training so that we can exploit the platform much more. The platform is advancing and being updated. It is important to know and understand everything in more detail, and how to work with it. Other institutions haven't been able to handle it.

We have been using CYPHER Learning since 2019.

The platform has made a good impression when it comes to stability. It very rarely happens that the platform crashes. It is very stable and the content doesn't get lost. Above all, having the platform outside of our institution has been an advantage.

The scalability is very good.

Within the platform we have 427 students, 29 teachers, 13 administrators who are program coordinators, the training coordinator, and the director.

We have plans to increase our use of CYPHER Learning. Little by little, we are growing. We are launching six new programs in virtual mode and we are offering continuous education in virtual mode. We have worked with international companies for training where we have had 300 participants, so we’re not only growing on a national level but also internationally.

En una escala del uno al cinco, su apoyo es un cinco. Cuando haces un pedido de ayuda la respuesta es inmediata. No soy un profesional de la ingeniería, pero la ayuda que te brindan, la forma en que te orientan sobre cómo mejorar un proceso, es muy buena.

Positive

We met CYPHER Learning through a virtual education event. We were looking for a new vision for our institution and that was where our director encountered the platform for the first time.

We previously used Modul, but it does not offer us everything that CYPHER Learning offers. CYPHER Learning is more user-friendly.

The initial setup was simple, due to the management of the platform, but complex due to the integrator who did the initial work on the platform.

We are still implementing it. No implementation strategy was given. The integrator we had at first did a very basic virtualization and the experience with him was terrible. He set up the program and presented it but the virtualization did not function well.

Eventualmente, tuvimos que contratar a un experto para virtualizarlo adecuadamente. El experto es extranjero y conoce muy bien la plataforma.

When it comes to continuing education, we have seen a return on our investment in our courses. It has been very helpful to be able to start working with CYPHER Learning and that is the biggest return on investment for us.

CYPHER Learning's pricing works perfectly for our institution. They have taken into account smaller institutions and that provides great value.

We evaluated Blackboard Learning Management and other platforms, but it was definitely CYPHER Learning that suited our budgets and needs.

When it comes to CYPHER Learning's automation for helping to set trigger rules to show or hide specific content, I would rate it at 8.5 out of 10. It's not that the platform is not providing us with all the tools to develop things. Rather, it's not a 10 because, as the platform develops, we have to adapt again to every new version. I feel that we have fallen behind, but that is more on us and our capacity than the platform’s fault. The platform has updates and improvements and although our process of adapting to these changes is slow, we are still seeing great progress regarding the capacity of the platform. 

I rate CYPHER Learning highly because of how well it is adapted for people who do not know how to handle digital environments. You can create content from scratch and potentiate it as much as you want. On other platforms, you feel limited and those platforms aren't so user-friendly. They cannot generate as many communication spaces as CYPHER Learning can. For example, if I am connected in CYPHER Learning and someone sees that I am connected, interactive chats are generated and a solution can be given to the students immediately.

It is a platform that will easily adapt to your school, whether it's basic, primary, or university education. It is a platform that provides many tools to help develop as an institution and generate educational and training progress for the community. It helps you to virtualize your institution.

Education is a subject we have to work on day by day. Everything is changing and evolving and we have to adapt to the processes of the new generation. Technology is part of the challenge of this new way of life, generating more relevance. That is what I have learned using CYPHER Learning.

Foreign Language:(Spanish)

¿Cuál es nuestra razón de uso principal?

Esta es nuestra plataforma de educación institucional. Lo usamos para nuestros programas virtuales, para apoyar los programas presenciales y para la capacitación de maestros.

¿Cómo ha ayudado a mi organización?

La plataforma nos brinda la oportunidad de ayudar a los estudiantes a avanzar y personalizar sus objetivos.

Usando CYPHER Learning, hemos tenido éxito en identificar a los estudiantes que no están en el nivel en el que deberían estar. Pueden ver un sistema de rúbricas transparente y explícito que indica lo que tienen que hacer para obtener una buena calificación y que empodera a los estudiantes para lograr las calificaciones que desean.

CYPHER Learning nos ahorra tiempo en estrategias de intervención para estudiantes que necesitan orientación, en particular. No sé exactamente cuánto tiempo ahorramos, pero en el momento que un docente identifica que un alumno no está manejando bien un tema, el docente comienza a utilizar otras herramientas didácticas para que el alumno se comprometa. También ahorra tiempo al poder corregir exámenes. Podemos monitorear con precisión a los estudiantes, ya que la plataforma nos muestra quién está atrás y quién está adelante, y eso nos permite crear estrategias. La propia plataforma ayuda a sistematizar el proceso.

Los alumnos no están al mismo nivel, y cada uno tiene su propio proceso de aprendizaje. Poder personalizar también el aprendizaje a través de la plataforma la convierte en una muy buena herramienta para nuestro progreso educativo. Ayuda a generar un informe para que podamos dar seguimiento a los alumnos y eso hace la vida mucho más fácil. Anteriormente, eso tomaba una semana, pero ahora solo toma un día crear ese informe.

Además, poder generar creatividad en los estudiantes al trabajar virtualmente, a través de juegos y otras funcionalidades, nos ayuda a empoderarlos al mismo tiempo que fomentamos la creatividad y la colaboración con los compañeros. El entorno de aprendizaje gamificado es muy satisfactorio y ayuda a que el aprendizaje sea dinámico en lugar de estático. El hecho de que los estudiantes se empoderen de este trabajo colaborativo hace que los estudiantes comiencen a generar pensamiento crítico y analítico ya generar su propio conocimiento.

Hemos sido capaces de reducir el número de profesores y personal. Ya no tenemos todo el comité de investigación, el comité curricular, la dirección de formación y nuevos proyectos académicos. Solo tenemos profesores que imparten los cursos ellos mismos, y un coordinador que monitorea el programa. Nos ha ahorrado no sólo en personal sino también en el presupuesto de nuestras instalaciones físicas. Hemos visto una mejora en los recursos financieros de la institución.

También ha ayudado mucho a ahorrar dinero en la impresión y la necesidad de comprar libros.

¿Qué es lo más valioso?

Es una plataforma muy intuitiva. Hemos podido formar a personas adultas, mayores, que no están familiarizadas con los entornos digitales. Son personas para las que suele ser un reto utilizar una plataforma como esta. Cuando usan CYPHER Learning se desarrollan bien. La plataforma les brinda capacitación para ayudarlos en su camino hacia la excelencia.

Es muy fácil para los educadores comunicarse con los estudiantes usando CYPHER Learning. Toda la comunidad está en la plataforma y todos conocemos el proceso. Existe una comunicación fluida, rápida y efectiva que consiste en fuentes que nos brindan lo que necesitamos para continuar con nuestros procesos educativos.

¿Qué necesita mejorar?

Un añadido importante sería la formación para que podamos explotar mucho más la plataforma. La plataforma avanza y se actualiza. Es importante conocer y comprender todo con más detalle y cómo trabajar con ello. Otras instituciones no han sido capaces de manejarlo.

Un añadido importante sería la formación para que podamos explotar mucho más la plataforma. La plataforma avanza y se actualiza. Es importante conocer y comprender todo con más detalle y cómo trabajar con ello. Otras instituciones no han sido capaces de manejarlo.

¿Por cuánto tiempo he usado la solución?

Usamos CYPHER Learning desde 2019.

¿Qué pienso sobre la estabilidad de la solución?

La plataforma ha causado una buena impresión en lo que respecta a la estabilidad. Muy rara vez sucede que la plataforma se bloquea. Es muy estable y el contenido no se pierde. Sobre todo, tener la plataforma fuera de nuestra institución ha sido una ventaja.

¿Qué opino de la escalabilidad de la solución?

La escalabilidad es muy buena.

Dentro de la plataforma tenemos 427 estudiantes, 29 docentes, 13 administradores que son los coordinadores de programa, el coordinador de capacitación y el director.

Tenemos planes para aumentar nuestro uso de CYPHER Learning. Poco a poco, vamos creciendo. Estamos lanzando seis nuevos programas en modalidad virtual y estamos ofreciendo educación continua en modalidad virtual. Hemos trabajado con empresas internacionales para capacitaciones donde hemos tenido 300 participantes, por lo que no solo estamos creciendo a nivel nacional sino también a nivel internacional.

¿Cómo son el servicio de atención al cliente y el soporte?

En una escala del uno al cinco, su apoyo es un cinco. Cuando haces un pedido de ayuda la respuesta es inmediata. No soy un profesional de la ingeniería, pero la ayuda que te brindan, la forma en que te orientan sobre cómo mejorar un proceso, es muy buena.

¿Cómo calificaría el servicio y soporte al cliente?

Positiva.

¿Qué solución usé anteriormente y por qué cambié?

Conocimos a CYPHER Learning a través de un evento de educación virtual. Estábamos buscando una nueva visión para nuestra institución y ahí fue donde nuestro director conoció la plataforma por primera vez.

Anteriormente usábamos Modul, pero no nos ofrece todo lo que ofrece CYPHER Learning. CYPHER Learning es más fácil de usar.

¿Cómo fue la configuración inicial?

La configuración inicial fue simple, debido a la gestión de la plataforma, pero compleja debido al integrador que realizó el trabajo inicial en la plataforma.

​​¿Y el equipo de implementación?

Todavía lo estamos implementando. No se proporcionó ninguna estrategia de implementación. El integrador que teníamos al principio hizo una virtualización muy básica y la experiencia con él fue pésima. Configuró el programa y lo presentó, pero la virtualización no funcionó bien.

Eventualmente, tuvimos que contratar a un experto para virtualizarlo adecuadamente. El experto es extranjero y conoce muy bien la plataforma.

¿Cuál fue nuestro Retorno de inversión?

Cuando se trata de educación continua, hemos visto un retorno de nuestra inversión en nuestros cursos. Ha sido muy útil poder empezar a trabajar con CYPHER Learning y ese es el mayor retorno de la inversión para nosotros.

¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?

El precio de CYPHER Learning funciona perfectamente para nuestra institución. Han tenido en cuenta instituciones más pequeñas y eso aporta un gran valor.

¿Qué otras soluciones evalué?

Evaluamos Blackboard Learning Management y otras plataformas, pero definitivamente NEOCYPHER Learningse adaptó a nuestros presupuestos y necesidades.

¿Qué otro consejo tengo?

Cuando se trata de la automatización de CYPHER Learning para ayudar a establecer reglas de activación para mostrar u ocultar contenido específico, lo calificaría con 8.5 de 10. No es que la plataforma no nos proporcione todas las herramientas para desarrollar cosas. Más bien no es un 10 porque, a medida que se desarrolla la plataforma, tenemos que volver a adaptarnos a cada nueva versión. Siento que nos hemos quedado atrás, pero eso depende más de nosotros y de nuestra capacidad que de la plataforma. La plataforma tiene actualizaciones y mejoras y aunque nuestro proceso de adaptación a estos cambios es lento, todavía estamos viendo un gran progreso en cuanto a la capacidad de la plataforma.

Valoro mucho a CYPHER Learning por lo bien que se adapta a las personas que no saben manejar entornos digitales. Puedes crear contenido desde cero y potenciarlo todo lo que quieras. En otras plataformas, te sientes limitado y esas plataformas no son tan fáciles de usar. No pueden generar tantos espacios de comunicación como CYPHER Learning. Por ejemplo, si estoy conectado en CYPHER Learning y alguien ve que estoy conectado, se generan chats interactivos y se puede dar una solución a los alumnos de forma inmediata.

Es una plataforma que se adaptará fácilmente a tu escuela, ya sea de educación básica, primaria o universitaria. Es una plataforma que brinda muchas herramientas para ayudar a desarrollarse como institución y generar progreso educativo y formativo para la comunidad. Te ayuda a virtualizar tu institución.

La educación es un tema que tenemos que trabajar día a día. Todo está cambiando y evolucionando y tenemos que adaptarnos a los procesos de la nueva generación. La tecnología es parte del desafío de esta nueva forma de vida, generando más relevancia. Eso es lo que he aprendido usando CYPHER Learning.

Since we came from a previous LMS provider, pre-pandemic, primarily the use case was just for compliant courses. Every year, we require employees to take these courses as we are an insurance company.

We're heavily regulated here in the Philippines. We need to comply with certain regulations, and courses like anti-money laundering, data privacy, et cetera. On an annual basis, we have almost ten compliance courses that all of our employees need to complete.

We were not happy with the previous providers, so we started looking and we found this. Pre-pandemic, the plan was really just for compliance courses. Then, the pandemic happened and it was good that we started with CYPHER LEARNING which we actually launched right in April, about a month after the lockdown here in the Philippines.

The moment that we launched it, we launched it with a few compliance courses. However, the moment that we launched it, my manager told me we now need to start looking at how we'd be able to maximize all of the features to offer self-learning-based courses or virtual classes. That's how we've been using it.

We house all of our training materials in what we call a Campus, and that's something that I have also loved. We're able to create our own brand. It's where we upload all of our training materials. About two-thirds of the population of the organization is composed of salespeople deployed all over the Philippines. If they need to review products or policies or anything like that, we just tell them, "Oh, it's all on Campus. Go and check it out."

The effect on our service delivery is good. Primarily we service the sales team. They would come knocking on our doors, asking for training, and lately, especially last year when we've put several courses that are not necessarily compliance courses into the platform, we've been getting fewer and fewer requests for training. Initially, we thought that they didn't need us anymore, and when we checked with the head of sales, we got a report that before they actually ask us, they were advised to go and check Campus first. If it's there, they don't need to bother the training team.

There are several things that I like about the product. Although this is not something that is held by the learner, from an administration perspective, the fact that you can brand it all to your liking and the fact that people actually do not know that it's provided by a different company, is important. They thought that it was developed internally due to the fact that it would also have our color schemes, the fonts, and the logo. Our URL would not have CYPHER LEARNING in the address.

We also like the groups. People are able to be assigned to a group, whether it be a learning group or an interest group, and they can just get in there and have an open discussion freely.

Something that we also started using, but have yet to fully leverage is gamification. We really want to maximize it in our organization. We divide all of our employees into four distinct groups. These are engagement groups. We wanted them to somehow have a way to collaborate, and compete. At the end of the year, we can assign points or badges to them, and then they can get as many badges as they can. At the end of the year, they can win something for the entire team.

Although it's not directly through the portal, on a weekly basis, especially if there are active compliance courses, I'm required by the executive committee to submit a weekly report that shows who has not accessed the portal. When I do that, I can send an email to those that haven’t and follow up with them.

The reports are also something that's very helpful from an administrative perspective.

It’s very important that we follow up with those who haven't accessed the correct courses or the portal in general as it's a regulatory requirement. We need to chase people to have them complete what they need to do in a certain period of time. It's primarily from a compliance perspective that we're doing on a weekly basis. It's something increasing with traffic so that people are able to learn by themselves using the portal. That's something that will be prioritized by the incoming learning management. During the pandemic, that's what we wanted to promote, that we don't want them to come to us. The course that they're looking for is actually already available on the platform.

Initially, we only focused on sales capabilities, including training them on products and on how to sell products. However, starting last year, we also migrated all of our leadership development and people development courses. That's something for the sales training team, as well as for HR corporate training. That's also where we saw some improvements as far as where traffic is concerned.

In terms of efficiencies directly impacting operations, it’s not so much of an effect due to the portal being used primarily for skill-building, whether it's sales or leadership skills-building.

We do have a solutions competency feature. That's actually part of my KPI this year and next week I have a meeting with HR to see how we'd be able to maximize the mastery feature and link the competencies with the mastery to each of the courses. That is something that will be done this year.

The solution allows us to enable monitoring and check students in a very efficient way. I don't experience any trouble generating reports. After I've downloaded the raw file, it takes me about an hour to fix it for the purpose of submitting it to the executive committee.

It helped reduce our administrative costs in delivering training materials. Without the LMS, without Campus, people would ask for our training materials, which we're really not comfortable sharing. However, we don't have a choice as we don't have a place where we put these materials. We now have Campus. It's neatly organized. They can always just go back to Campus and review the things that they've seen.

When looking at the time and costs associated with delivering the training material, we’ve seen some savings. However, I really can't put a value on that. What we're doing now is training through MS Teams. It’s coupled with Campus since that's what we use for blended learning. We no longer have to travel. All of our salespeople are scattered all over the Philippines. Before the pandemic and before the LMS, when we trained people in different cities in the Philippines, we needed to travel there. Now, since we're doing everything virtually through primarily MS teams and Campus, we’ve saved a lot, although I'm not necessarily sure exactly how much. It’s a lot, it's really huge.

At any given time, we had four trainers who would go around the Philippines and we had about 300 salespeople who also needed to travel to the focus city where the training was. We’ve saved on the travel costs of about 300 people.

I do wish that there could be some formatting option so that I don't have to do some manual work in terms of translating the data into, for example, a PowerPoint presentation. However, each company would have its own way of reporting. That's why CYPHER LEARNING settled with Excel, the CSV file. Although I do know that there is an HTML version for the report. When I looked at it, it was not something that would meet the requirements of the senior leaders. I simply settled for doing manual work. Again, it just takes me about an hour, so that's not really a problem.

Something that was put on the back burner due to the cost was the ability to also access external learning portals, memberships, and subscriptions through CYPHER LEARNING. For example, if you have LinkedIn Learning or Udemy, you can already do that. When I told management about that, they said that's a nice feature, however, we would need to first provide subscriptions to all of the employees so that we would have that connection between Campus, the LMS, and the external learning provider. We haven't really used that, however, if we did, that would have been really great as we don't need to rely on internally produced materials since there is a lot of wealth of resources already out there. For now, we're developing our own materials, due to cost implications.

It wasn't made clear to us how to properly set it up. That's why we ended up with one organization for the entire company. Later on, a year into using Campus, we realized that "organization" can actually represent the different departments inside the company. Right now, I’m coordinating with the tech team on how to smoothly transition to that as there are also reporting and administrative access features. It would be great if the position of the department head would be able to directly monitor the completion of his teams and his own people. We can only do that if the organization is divided into different departments.

Adding packages would be an improvement. They should offer something like bronze, silver, and different packages, and could already include automatic subscriptions to these external learning platforms as well so that it's just a one-time payment to just one company instead of getting a subscription externally and linking it to CYPHER LEARNING.

There's one thing that I've been trying to see if it is doable. We're looking at individual development plans for each employee, something that would be easy to align with what we want to do. Right now, we have a separate way of doing individual development plans for each employee. What we would really love for Campus to be able to do is help us in that area. If we feel that this person is lacking in an area, there should be an employee development feature on the portal which could be set up as a way for managers to actively manage that on behalf of the employee.

I've been using the solution since early 2020, right before the pandemic.

The stability is great. We haven't had any downtime. The only issue that we've had so far is not necessarily related to the system or the platform. It's mainly the internet connection. The internet connection here in the Philippines is rather unstable. When people do complain about them not being able to continue with the course, that it's not budging or it's just buffering, we tell them, "I tested the course on my end and if it works, then automatically that means it's the internet problem." So far, the internet connection is the only problem we've had. We've never had any downtimes or any major issues with it.

Our business is expanding. Since the business is expanding, we are potentially growing two or threefold and we're hiring people that are not necessarily employees, they're third-party vendors or partners. Salespeople are also franchisees. Just yesterday I told my manager that maybe we can look into eCommerce to give access to the third-party sellers to access Campus, and also somehow learn in the process so that we can manage the headcount as I think we're only paying for five hundred people as part of our plan. We don't have any plans of extending it to the entire population of about one thousand who will come in. We're looking into also doing the eCommerce option.

Customer service is really great. When I ask a question, it would not take a day before I get an answer. Sometimes I get an answer about 30 minutes or an hour after I post the question.

My favorite part is that they assist you very well. DPOs are huge here in the Philippines. I came from a customer service environment and I’ve learned how I would want to be served as a customer. Not only do they answer the question professionally, but they also educate you as to where you can find the information or learn more about the process and anticipate what else you need. Unlike other people who would just answer your question directly and that's it, they really go the extra mile.

Positive

We switched from a different platform.

It was cumbersome and not intuitive. Although we could also brand it, we couldn't do so much with it. It didn't look like it was from the Twenty-first century. CYPHER Learning is very modern-looking, on the other hand. You have the left panel and it's easy to navigate. 

The initial setup was straightforward. In fact, part of the package was a learning session. We did go through that, however, it's focused mainly on creating courses, creating reports, involving people, et cetera. We missed that part about the organization being chopped into different departments.

We signed the contract in December 2019, and we immediately started working with the team here in Manila. We launched it in April 2020 and that's only due to the fact that we had to develop the materials for about a month, however, I'd say that in about three months, we would've been already ready if we already had the material. It took us about three months to get used to the entire system.

We did look at other options. As a requirement in the organization, we needed to look at at least three options and we need to convince the senior leaders as to why we're recommending CYPHER LEARNING. We were looking at two other providers, however, I'm not privy to the other two as I came on board when the contract was already signed.

The solution is cloud-based. We access it through the browser, and it is my understanding that it's in the cloud.

I handle a team, and part of that team is one person who is the administrator and the content developer for LMS. Unfortunately, she left last year. Looking into the solutions rule engine was part of something that I told her to do. Therefore, we haven't fully maximized the rules engine. I'm currently hiring an e-learning manager, so that's something that will be on top of her task list.

I'd advise potential users not to be afraid to test out all the features. There are things that we never thought we would be able to do. Things that we were told were there were not exciting for us in the first place, however, the moment I tried to test it out during my free time, I would tell my manager and he would just tell me, "Okay. Go and try it out and see how the learners would react and if they liked it. Let's make it BAU as part of the process." That's why, this year, we're already looking at all these other features. My suggestion is don't be afraid to play around with it, especially the ability to sell the training program.

I'd rate the solution nine out of ten. The only feature missing that I've heard of is not lacking in the LMS. There's a Learning Experience, LXP. By default, the plans that they provide already include subscriptions to external learning platforms. That means a company does not have to create its own materials. They can trust that learners or employees would be really hungry to learn. Since it's linked to external learning providers, it's easy to provide all the resources to them without even creating your own. The only thing that you need to create in an LXP platform would be compliance courses, which are unique to every company.

I use CYPHER Learning to upload school information, publish the annual program, and upload the sections of classes, divided weekly. We also use this platform in a didactic and playful way so that students have a more striking way of learning. We also do exams through CYPHER Learning.

CYPHER Learning has helped our institution a lot, especially in terms of evaluations. It provides substantial help for the teacher. For example, I can create an exam and CYPHER Learning already corrects it. That level of automation has helped me a lot. I'd rather spend an extra hour in CYPHER Learning creating one more test for another section than spend three hours grading tests.

CYPHER Learning helps me by giving me the results of exams. With the percentages that I receive from the platform I save a lot of time in the administrative sense.

I have 150 students in my charge. Whereas before, I had to correct the exam of each one of the 150 students, now I can simply access CYPHER Learning and see the results. The time that I used to correct exams I now use to create classes with more fun content or more games. I feel calmer in that sense. It has given me peace of mind.

It also helps in getting students to become more engaged and develop thinking skills. There is an option within the system that enables me to insert games from third-party platforms via links. The flexibility of being able to insert audio or links helps to challenge students to demonstrate their entrepreneurship and their level of thinking.

Our school is in a process of transformation where more emphasis is being given to inverted education. In that model, new content is initially introduced through online videos and readings before the class takes place. We have already achieved four stars in the EFQM model. Part of the process of reaching five stars is to be up to date with the new methodologies of education worldwide, such as the flipped classroom, where the focus of attention is inverted from the teacher to the students. In that model, students take more responsibility in the learning process. CYPHER Learning allows us to introduce subjects and inform students about the topics and give them a "warm-up" for what is going to happen in class.

Through the system, I also have an idea of how a student is doing since I can see the grades and scores they have received. That can help in part with intervention for students who need help. I can send them a link with content so they can practice the subject more, or I can talk to them through the chat to discuss what they need. In these ways, it helps me track students with difficulties and intervene.

Another benefit is that we no longer use so much paper or the school printing press, saving us a lot on costs. In addition, since there is not as much printing anymore, we no longer need as many staff in the printing part of the school.

I can use a template to replicate class content so that I can use the same content in the three sections where I teach. That way, I don't have to continuously edit my classes. It's very useful.

The platform helps me organize basic sections. I share videos, presentations,  and games like Kahoot, and this helps me facilitate learning management. There are students who are interested in this, and there are others who are not part of these activities. For me, it is very useful to send links to students with informative content before class so that they are more prepared. That has been very beneficial for me.

The platform also gives you an idea of the percentages when it comes to students' performance.

And when it comes to exams, if I want to assign one exam to specific students, the platform makes it easy for me to share the exam in that way. The platform makes it easy for me to communicate with students. I simply use the inbox, select the classroom and the student, and then send the exam that I want that student to send him. That's it. For me, this is a very important feature.

CYPHER Learning is also quite user-friendly. It is not complicated to use. Students know how to manage it, upload their homework, and take exams. The students can see their results as well. The exam files can be changed and it has many settings that allow for flexibility in giving exams.

If there is something that the platform could improve on, it would be in showing the number of words in a document that a student uploads. When I have to review essays I cannot see the number of words in them. The platform should count the words.

Another issue is in the area of exams. They could be more personalized and specific. For example, if I want to create a text with several gaps where the students have to fill in the correct words, it is very difficult to do through CYPHER Learning.

We have not necessarily saved money on textbooks since English learners have a printed book that is not in CYPHER Learning. If CYPHER Learning had an English reading platform it would be fantastic. If they could add a platform like Black Cat to their services it would be beneficial. CYPHER Learning doesn't include games either. I usually have to go to third-party sites, like Kahoot and Bamboo. I think you can add games through SCORM but I don't think it's that good. Because it does not include fun games like the ones I use, I have to buy them, and they are not cheap.

I have been using CYPHER LEARNING for three to four years.

It is quite stable and also provides services during hours when we do not have classes.

CYPHER Learning is the backbone of the school. It is used continuously. It gives us structure for the functioning of our learning sessions, and enough functionality to work in those sessions and on everything else. It gives us structure and unity.

For example, if I have an exam that I create in English for high school and a colleague of mine from another grade wants to use that exam, he can use it. I have the ability to share materials such as exams with other teachers.

We have 250 to 300 users, teachers and administrators, not counting the students.

The solution’s technical support is good. I mostly turn to the systems administrator team at our school when I have problems with CYPHER Learning. I know that the vendor has support for the platform but I prefer to talk to a person by phone or in person. From what I understand about CYPHER LEARNING's support, it is a chat with a robot. In some cases it helps but in some cases it doesn't.

I don't have a phone number of a CYPHER Learning manager to turn to. If they had a helpline it might be better.

Neutral

I used Canvas LMS, although I couldn't create exams in it. It is a very good platform, but CYPHER Learning is better for creating exams for school.

In the beginning, it was complicated. We all did not understand what the system was. Some teachers were more skilled than others in finding the features. Some teachers, even to this day, don't know how to make an exam in CYPHER Learning. They haven't figured it out.

There was a training process but there was a lot of information so it took us time to decipher. Our deployment took two to three months. There was a lot of publicity and information about CYPHER Learning at our school, in meetings and through training. They gave us links to tutorials as well. It was a whole implementation process.

I would like us to receive more tutorials on the SCORM format. I found it very useful and that there are many things that can be done with it. We also learned that with the Lumen program you have a massive number of formats for games that can be inserted into CYPHER Learning via SCORM.

Our school has three different levels: initial, elementary, and high school. Our department of system administrators, consisting of three or four, is in charge of CYPHER Learning.

We have an intermediary between CYPHER LEARNING and our school, a company that helped our school with the implementation. They just gave a talk about the use of SCORM a few days ago which I wish had been a little longer.

The cost of CYPHER Learning was necessary to handle the situation that occurred during the pandemic. Since then, CYPHER Learning has continued to justify its cost since it makes it possible for a teacher to take charge of more sections. Teachers can handle more exams and more students because more things are automated. If a teacher used to handle four sections, he now has five because he does not have to correct so many exams. This has led to reducing staff.

This automation is priceless. Now, teachers can focus on other aspects with the additional time saved on reviewing exams.

In addition, I can share content with other people. All of this is a benefit for the school.

My advice is to make sure you have a lot of training. Your school should create many training sessions to help people know how to use it, with practical examples of how exams and sections are created. That way, teachers will become familiar with the platform. We had teachers who were very afraid to use the platform at first. With enjoyable training sessions, you can break the ice.

During the pandemic, we felt isolated since we did not have the ability to ask our colleagues for help.

In terms of face-to-face education, a suggestion for CYPHER LEARNING is that it give more presence to CYPHER Learning as an entity in the school by teaching more about how to exploit the tools: how to create games, and more about the use of SCORM. In our case, each teacher has discovered many things on their own. There is a need for more of a company presence.

Learn to trust yourself. Technology is your friend, so do not be afraid of it. It can help you in your processes. There is a saying that "employability is a journey, not a destination." Many things can be learned on this journey. Your job as a teacher does not have to be a final destination. We need to accept that we are on a journey in which everything can change and that we need to adapt. CYPHER Learning has taught me to adapt.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Uso CYPHER Learning para subir información de la escuela, publicar el programa anual y subir las secciones de clases, divididas semanalmente. También utilizamos esta plataforma de forma didáctica y lúdica para que los alumnos tengan una forma más llamativa de aprender. También hacemos exámenes a través de CYPHER Learning.

¿Cómo ha ayudado a mi organización?

CYPHER Learning ha ayudado mucho a nuestra institución, especialmente en términos de evaluaciones. Proporciona una ayuda sustancial para el profesor. Por ejemplo, puedo crear un examen y CYPHER Learning ya lo corrige. Ese nivel de automatización me ha ayudado mucho. Prefiero pasar una hora extra en CYPHER Learning creando una prueba más para otra sección que pasar tres horas calificando pruebas.

CYPHER Learning me ayuda dándome los resultados de los exámenes. Con los porcentajes que recibo de la plataforma ahorro mucho tiempo en el sentido administrativo.

Tengo 150 estudiantes a mi cargo. Mientras que antes tenía que corregir el examen de cada uno de los 150 alumnos, ahora simplemente puedo acceder a CYPHER Learning y ver los resultados. El tiempo que solía corregir exámenes ahora lo uso para crear clases con contenido más divertido o más juegos. Me siento más tranquila en ese sentido. Me ha dado tranquilidad.

También ayuda a que los estudiantes se involucren más y desarrollen habilidades de pensamiento. Hay una opción dentro del sistema que me permite insertar juegos de plataformas de terceros a través de enlaces. La flexibilidad de poder insertar audio o enlaces ayuda a desafiar a los estudiantes a demostrar su emprendimiento y su nivel de pensamiento.

Nuestro colegio se encuentra en un proceso de transformación donde se le está dando más énfasis a la educación invertida. En ese modelo, el nuevo contenido se introduce inicialmente a través de videos y lecturas en línea antes de que se lleve a cabo la clase. Ya hemos conseguido cuatro estrellas en el modelo EFQM. Parte del proceso de llegar a cinco estrellas es estar al día con las nuevas metodologías de educación a nivel mundial, como el aula invertida, donde el foco de atención se invierte del docente a los alumnos. En ese modelo, los estudiantes asumen más responsabilidad en el proceso de aprendizaje. CYPHER Learning nos permite introducir temas e informar a los estudiantes sobre los temas y darles una pequeña "revelación" de lo que sucederá en clase.

A través del sistema, también tengo una idea de cómo le está yendo a un estudiante, ya que puedo ver las calificaciones y puntajes que ha recibido. Eso puede ayudar en parte con la intervención para los estudiantes que necesitan ayuda. Puedo enviarles un enlace con contenido para que practiquen más el tema, o puedo hablar con ellos a través del chat para discutir lo que necesitan. De esta manera, me ayuda a rastrear a los estudiantes con dificultades e intervenir.

Otro beneficio es que ya no usamos tanto papel ni la imprenta escolar, ahorrándonos mucho en costos. Además, dado que ya no hay tanta impresión, ya no necesitamos tanto personal en la parte de impresión de la escuela.

¿Qué es lo más valioso?

Puedo usar una plantilla para replicar el contenido de la clase para poder usar el mismo contenido en las tres secciones donde enseño. De esa manera, no tengo que editar continuamente mis clases. Es muy útil.

La plataforma me ayuda a organizar secciones básicas. Comparto videos, presentaciones y juegos como Kahoot, y esto me ayuda a facilitar la gestión del aprendizaje. Hay estudiantes que están interesados en esto, y hay otros que no son parte de estas actividades. Para mí es muy útil enviar enlaces a los alumnos con contenido informativo antes de la clase para que estén más preparados. Eso ha sido muy beneficioso para mí.

La plataforma también te da una idea de los porcentajes en lo que respecta al rendimiento de los estudiantes.

Y cuando se trata de exámenes, si quiero asignar un examen a estudiantes específicos, la plataforma me facilita compartir el examen de esa manera. La plataforma me facilita la comunicación con los estudiantes. Simplemente uso la bandeja de entrada, selecciono el aula y el alumno, y luego envío el examen que quiero que ese alumno haga. Para mí, esta es una característica muy importante.

CYPHER Learning también es bastante fácil de usar. Los estudiantes saben cómo administrarlo, subir sus tareas y realizar exámenes. Los estudiantes también pueden ver sus resultados. Los archivos de examen se pueden cambiar y tiene muchas configuraciones que permiten flexibilidad al realizar exámenes.

¿Qué necesita mejorar?

Si hay algo en lo que podría mejorar la plataforma sería en mostrar la cantidad de palabras en un documento que sube un estudiante. Cuando tengo que revisar ensayos no puedo ver el número de palabras en ellos. La plataforma debe contar las palabras.

Otro tema es en el área de los exámenes. Podrían ser más personalizados y específicos. Por ejemplo, si quiero crear un texto con varios espacios en blanco donde los alumnos deben completar las palabras correctas, es muy difícil hacerlo a través de CYPHER Learning.

No necesariamente hemos ahorrado dinero en libros de texto ya que los estudiantes de inglés tienen un libro impreso que no está en CYPHER Learning. Si CYPHER Learning tuviera una plataforma de lectura en inglés sería fantástico. Si pudieran agregar una plataforma como Black Cat a sus servicios, sería beneficioso. CYPHER Learningtampoco incluye juegos. Por lo general, tengo que ir a sitios de terceros, como Kahoot y Bamboo. Creo que puedes agregar juegos a través de SCORM, pero no creo que sea tan bueno. Como no incluye juegos divertidos como los que yo uso, los tengo que comprar, y no son baratos.

¿Por cuánto tiempo he usado la solución?

He estado usando CYPHER LEARNING durante tres o cuatro años.

¿Qué pienso sobre la estabilidad de la solución

Es bastante estable y también brinda servicios en horas en las que no tenemos clases.

¿Qué opino de la escalabilidad de la solución?

CYPHER Learning es la columna vertebral de la escuela. Se usa continuamente. Nos da estructura para el funcionamiento de nuestras sesiones de aprendizaje y suficiente funcionalidad para trabajar en esas sesiones y en todo lo demás. Nos da estructura y unidad.

Por ejemplo, si tengo un examen que creo en inglés para la escuela secundaria y un colega mío de otro grado quiere usar ese examen, puede usarlo. Tengo la capacidad de compartir materiales como exámenes con otros profesores.

Tenemos de 250 a 300 usuarios, profesores y administradores, sin contar los alumnos.

¿Y el servicio de atención al cliente y el soporte?

El soporte técnico de la solución es bueno. Principalmente recurro al equipo de administración de sistemas de nuestra escuela cuando tengo problemas con CYPHER Learning. Sé que el proveedor tiene soporte para la plataforma pero prefiero hablar con una persona por teléfono o en persona. Por lo que entiendo sobre el soporte de CYPHER LEARNING, es un chat con un robot. En algunos casos ayuda, pero en otros no.

No tengo un número de teléfono de un administrador de CYPHER Learning al que acudir. Si tuvieran una línea de ayuda sería mejor.

¿Cómo calificaría el servicio y soporte al cliente?

Neutral

¿Qué solución usé anteriormente y por qué cambié?

Usé Canvas LMS, aunque no pude crear exámenes en él. Es una plataforma muy buena, pero CYPHER Learning es mejor para crear exámenes para la escuela.

¿Cómo fue la configuración inicial?

Al principio fue complicado. Todos no entendíamos lo que era el sistema. Algunos maestros eran más hábiles que otros para encontrar las características. Algunos profesores, hasta el día de hoy, no saben cómo hacer un examen en CYPHER Learning.

Hubo un proceso de entrenamiento pero había mucha información por lo que nos tomó tiempo descifrar. Nuestro despliegue tomó de dos a tres meses. Hubo mucha publicidad e información sobre CYPHER Learning en nuestra escuela, en reuniones y en capacitaciones. También nos dieron enlaces a tutoriales. Fue todo un proceso de implementación.

Me gustaría que recibiéramos más tutoriales sobre el formato SCORM. Me pareció muy útil y que hay muchas cosas que se pueden hacer con él. También aprendimos que con el programa Lumen tienes una gran cantidad de formatos para juegos que se pueden insertar en CYPHER Learning a través de SCORM.

¿Y el equipo de implementación?

Nuestra escuela tiene tres niveles diferentes: inicial, primaria y secundaria. Nuestro departamento de administradores de sistemas, formado por tres o cuatro miembros, está a cargo de CYPHER Learning.

Tenemos un intermediario entre CYPHER LEARNING y nuestra escuela, una empresa que ayudó a nuestra escuela con la implementación. Hace unos días dieron una charla sobre el uso de SCORM que me hubiera gustado que fuera un poco más larga.

¿Cuál fue nuestro Retorno de Inversión?

El costo de CYPHER Learning fue necesario para manejar la situación que se presentó durante la pandemia. Desde entonces, CYPHER Learning ha seguido justificando su coste ya que permite que un profesor se haga cargo de más secciones. Los maestros pueden manejar más exámenes y más estudiantes porque más cosas están automatizadas. Si antes un profesor manejaba cuatro secciones, ahora tiene cinco porque no tiene que corregir tantos exámenes. Esto ha llevado a la reducción de personal necesario.

Esta automatización no tiene precio. Ahora, los profesores pueden concentrarse en otros aspectos con el tiempo adicional ahorrado en la revisión de exámenes.
Además, puedo compartir contenido con otras personas. Todo esto es un beneficio para la escuela.

¿Qué otro consejo tengo?

Mi consejo es que te asegures de tener mucho entrenamiento. Tu escuela debería crear muchas sesiones de capacitación para ayudar a las personas a saber cómo usarlo, con ejemplos prácticos de cómo se crean los exámenes y las secciones. De esa manera, los profesores se familiarizarán con la plataforma. Tuvimos profesores que al principio tenían mucho miedo de usar la plataforma. Con sesiones de entrenamiento agradables, puedes romper el hielo.

Durante la pandemia nos sentimos aislados ya que no teníamos la capacidad de pedir ayuda a nuestros compañeros.

En cuanto a la educación presencial, una sugerencia para CYPHER LEARNING es que le dé más presencia a CYPHER Learning como entidad en la escuela enseñando más sobre cómo explotar las herramientas: cómo crear juegos y más sobre el uso de SCORM. En nuestro caso, cada profesor ha descubierto muchas cosas por su cuenta. Hay una necesidad de una mayor presencia de la empresa.

Aprende a confiar en ti mismo. La tecnología es tu amiga, así que no le tengas miedo. Te puede ayudar en tus procesos. Hay un dicho que dice que "la empleabilidad es un viaje, no un destino". Muchas cosas se pueden aprender en este viaje. Tu trabajo como docente no tiene por qué ser un destino final. Necesitamos aceptar que estamos en un viaje en el que todo puede cambiar y que debemos adaptarnos. CYPHER Learning me ha enseñado a adaptarme.

We are utilizing CYPHER Learning to grant our users access to courses, along with all the tools and features available in Sharjah. Consequently, we are offering a comprehensive professional development process, which we publish on this particular learning platform. This allows users to conveniently obtain their certificates through the extended workflow. If any learning surpasses our expectations, it is treated separately and we incur a fee for the service.

The features of CYPHER Learning have been beneficial to our processes and efficiency. Our previous platform took time for us to see any benefits. With CYPHER Learning, we can easily integrate with our ticket system and track issues related to learning courses. We already have a solution that requires less of our time.

Gamification helps with certification because it assigns points, making it easy for us to assign, share, and upload badges. 

We have observed a substantial increase in enrollment on our platform, primarily attributed to the gamification feature. We can track the number of services users have enrolled in, and there has been a significant surge over the past three months.

CYPHER Learning has the ability to recommend courses or assignments to learners based on their job title or a set of competencies. One of our institutions in India utilizes CYPHER Learning, and we can readily implement other NTP governance and engineering in relation to this. This provides us with a competitive advantage in the market due to the multitude of courses we have developed and published, as well as the numerous certificates we have issued.

CYPHER Learning empowers us with a plethora of features in the program. Learners have been sharing their certificates associated with our platforms and mentioning our schools. The count of followers and enrollees has escalated. We have two stages: the first is the professional development program, and the second is the post-credit diploma. We use Citrix LMS for our professional development program, and Canvas LMS for our postgraduate diploma. Our business has increased significantly in the one year that we have been using CYPHER Learning.

We offer hybrid courses for individuals who are preparing for licensing examinations and postgraduate diplomas. The licensing examination is one of the most significant courses available on our platform and is a hybrid course.

It is important for our organization to be able to offer combined training for both business and education purposes.

The training is currently offered free of charge to everyone.

Since implementing CYPHER Learning, we have observed a decrease in our administrative workload compared to our previous platform. We now only need two dedicated individuals to handle all the tickets, whereas before, everyone was involved.

Customer service support is a valuable feature. They are quick to respond to the users.

Creating courses for our resources is one of the best features of CYPHER Learning.

The common cartridge format is not supported by the older version. On the dashboard, if we upload the common cartridge, it can be easily added, but unfortunately, it is not supported. Therefore, we have some older common cartridge files that we want to upload to the main system, but we are unable to do so. As a solution, we are creating a new common cartridge file.

The grade book is limited to only 1,000 learners. Therefore, we are unable to view any information beyond that number.

I would like to have the ability to search by certificate number in order to verify the validity of a certificate. However, at present, we do not have the capability to do so.

I have been using CYPHER Learning for just over one year.

CYPHER Learning has been around for a long time and we have not had any stability issues.

CYPHER Learning is scalable and can accommodate our changes.

The technical support is good.

Positive

The initial setup is straightforward. The CYPHER staff creates a session for us and ensures that all the involved parties are present to attend the session. We are provided with a clear training schedule to facilitate the deployment. The deployment took one month and required three people to complete.

CYPHER Learning is more cost-efficient for us compared to others.

I would rate CYPHER Learning seven out of ten. There are certain areas that require improvement, but those enhancements come with associated costs. For instance, during the implementation phase, we were unaware that the grade book had a limitation of 1,000 users. This compelled us to devise a workaround in order to issue certificates to the additional individuals. 

Although we do not specifically utilize CYPHER Learning for onboarding, we do provide training for our staff and faculty to assist with data privacy and professional development.

Currently, we are not charging for our services. We continue to pay for CYPHER Learning, but the most important aspect for us is the knowledge that others are gaining through the use of our services. Perhaps in the future, we may begin to require payment for the services.

CYPHER Learning is deployed in a single building and is open for enrollment to everyone.

All 70 of our employees use CYPHER Learning in addition to the 11,000 users outside of our organization.

Maintenance is necessary whenever the system begins to slow down due to the high volume of emails.

I have been using CYPHER Learning for one year and can testify that this platform has numerous benefits for us. It is easy to navigate, issue certificates, and create code. Additionally, it is a cost-effective option compared to other platforms. With its extensive range of features, CYPHER Learning does an excellent job.

I recommend CYPHER Learning.

We are an NGO that includes an academic program for updating health training for health professionals, such as doctors. MATRIX LMS is the tool that helps us with this.

Additionally, we use it for employees of our organization to take compliance courses.

One of the ways that MATRIX LMS has improved our organization is through cost savings. Our organization has an academic program to train health professionals. Face-to-face training comes with an expense, whereas having courses filed in the platform allows us to reach larger numbers of people at the same time. I would estimate it has helped us save 40 percent on our costs. And with regard to training facilities or travel involved in training, it saves us 100 percent. 

Doctors and health students must have some forms available and with this platform they have them available online with no need to print them out, resulting in cost savings. In addition, all the evaluations are also archived in the platform. We have to do evaluations at the beginning and the end of each course and the system is an instrument that streamlines our activities.

Another benefit is that students have the content available whenever they need it. Because we work with health teachers, and these people need things in a certain format and they also have to know how to fill that format out, MATRIX LMS allows us to host those formats there and highlight them, along with instructions on how to use them, and the content is always available.

I am in love with MATRIX LMS. For me, it is a platform that has everything. It is very powerful and intuitive. And because it is so user-friendly, it allows anyone without any knowledge of LMS platforms to make a course, publish it, and monitor it.

One of the things that I like most is the preparation of the courses and the resources that the platform has to carry them out.

Another attractive feature is the fact that you can download reports and have them available for the many audits that are done. These reports provide an indication of the steps taken on the platform.

In terms of automation, I use reminder messages to warn participants about the time they have left to complete a course. Although the training is self-managed, we do have a time limit to take the course. If people remain inactive for weeks, a reminder message is automatically sent to them to let them know that the deadline for taking the courses is approaching. There is also automation for different learning routes, but above all, the ability to send reminders is great.

For me, it is very important that the rules system helps to personalize the content because we have different levels for different profiles within this academy. We have profiles that have average academic preparation and others that are experts, so they cannot have the same competencies. Customizing these skills will help us to have greater control over what people are learning and the content they are going to digest.

Using the platform, I can also see who has not accessed the portal and follow up with them. That is one of the advantages that I like the most about MATRIX: I can validate the progress people are making and see the number of times they have entered the portal. When it comes to enabling me to monitor and check student progress, on a scale of one to 10, I give it a 20. It's very good. Whenever I give an introduction about what MATRIX LMS is for me, I always mention that it is a platform with monitoring tools. It helps me to see an honest accounting of a student’s progress.

Something that has always caused me a little concern is in relation to the visibility of users, because MATRIX LMS identifies users only by their emails. One of the things that I would like to see improvement on is detecting duplicate users by identifying them by their names and not only by their email addresses. Many people change their email addresses but we don't know that they have. This can result in unnecessary duplication of user accounts.

I have been using MATRIX LMS by CYPHER LEARNING for two years.

So far, we have only had an issue once where we lost some accounts. Before my arrival, there were 10 administrators and many of them had left the institution but still had active accounts. I realized that many of these users had modified the archived data without consulting us. By talking with the CYPHER LEARNING support team, we were able to obtain all the information that had been lost. That was the only unusual situation that has happened to us by using the system.

In terms of scalability, I would give it a score of 100 percent. I'm not part of the MATRIX LMS publicity team, but I honestly love it. It has consistent updates and it's getting better and better.

Including students and staff, we have about 850 users, consisting of instructors, the administration team, the director, and a manager. It is being used quite a lot. In fact, usage has increased recently, as we found that we had many more active students than we thought.

The solution’s technical support is excellent. They respond super fast. You ask any question through the support page and you always receive a quick answer. The team is always attentive and gives satisfactory answers.

Positive

I wasn't part of the organization when the platform was implemented. I understand that a person was hired to do that job. When I started here, the organization had already had some time with the platform. I had knowledge of other platforms that I had worked with and that is how I began to better configure this platform. For me, it was quite simple. 

The person who was doing my job had a hard time since he had never worked with an LMS platform and did not know how to manage the MATRIX LMS functions. I contacted their support team because it was the first time I worked with the system and the support was so good that, within a month, I already understood how to use the platform. The process was simple and quite user-friendly.

We have two people for administration of the platform, the sub-administrator who is the manager of the program, and me as the administrator.

The budget required to train the number of people we train in a month, using MATRIX LMS, would take us a year to train them without the platform.

Another way we see a return on investment is the fact that we don't have to print so many materials. The time savings are also worth a lot for us. Now, we can invest our time in other activities.

I always recommend to my colleagues from other institutions that they use MATRIX LMS. The quality makes the cost worth it.

If I remember correctly, they evaluated Canvas, Moodle, and others.

MATRIX LMS is a more powerful platform and has everything that we require. It is user-friendly, and we can make our courses without the need for a third party. It has the capacity to store what we need and has many resources. It really is a very good platform.

The rules engine helps personalize content based on users’ goals and performance, although we don't work by competencies because it is a resource that we have not used in-depth on the platform. Thanks to the solution's technical support team, I have been able to better explore the platform. We are going to use the entire topic of competencies in the future. In fact, we now have a course that is going to support an organization that is an ally of ours and we are going to explore the topic of competencies for it.

CYPHER LEARNING has made many updates to the platform but I don't think I have seen any new efficiencies for our processes. What I like the most about the new features is the gamified environment. That makes achieving our goals easier.

Even though we are in a pandemic, we can continue to update people, train them, and have the materials ready for when they want to use them, through any device.

MATRIX LMS is a platform that's worth trying. It's that simple. I give it a 20 out of 10.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Somos una ONG que incluye un programa académico de actualización de la formación en salud para los profesionales de la salud, como los médicos. MATRIX LMS es la herramienta que nos ayuda con esto.

Adicionalmente, lo utilizamos para que los empleados de nuestra organización tomen cursos de cumplimiento.

¿Cómo ha ayudado a mi organización?

Una de las formas en que MATRIX LMS ha mejorado nuestra organización es mediante el ahorro de costos. Nuestra organización cuenta con un programa académico para formar profesionales de la salud. La capacitación presencial tiene un costo, mientras que tener los cursos archivados en la plataforma nos permite llegar a un mayor número de personas al mismo tiempo. Calculo que nos ha ayudado a ahorrar un 40 por ciento en nuestros costos. Y con respecto a las instalaciones de entrenamiento o los viajes involucrados en el entrenamiento, nos ahorra el 100 por ciento.

Los médicos y estudiantes de salud deben tener algunos formularios disponibles y con esta plataforma los tienen disponibles en línea sin necesidad de imprimirlos, lo que se traduce en un ahorro de costos. Además, todas las valoraciones también quedan archivadas en la plataforma. Tenemos que hacer evaluaciones al principio y al final de cada curso y el sistema es un instrumento que agiliza nuestras actividades.

Otro beneficio es que los estudiantes tienen el contenido disponible cuando lo necesitan. Debido a que trabajamos con maestros de salud, y estas personas necesitan cosas en un formato determinado y también tienen que saber cómo completar ese formato, MATRIX LMS nos permite alojar esos formatos allí y resaltarlos, junto con instrucciones sobre cómo usarlos. y el contenido siempre está disponible.

¿Qué es lo más valioso?

Estoy enamorado de MATRIX LMS. Para mí, es una plataforma que lo tiene todo. Es muy potente e intuitivo. Y debido a que es tan fácil de usar, permite que cualquier persona sin ningún conocimiento de las plataformas LMS pueda crear un curso, publicarlo y monitorearlo.

Una de las cosas que más me gustan es la preparación de los cursos y los recursos que tiene la plataforma para llevarlos a cabo.

Otra característica atractiva es el hecho de que puede descargar informes y tenerlos disponibles para las muchas auditorías que se realizan. Estos informes proporcionan una indicación de los pasos dados en la plataforma.

En términos de automatización, utilizo mensajes de recordatorio para advertir a los participantes sobre el tiempo que les queda para completar un curso. Aunque la formación es autogestionada, tenemos un límite de tiempo para realizar el curso. Si las personas permanecen inactivas durante semanas, se les envía automáticamente un mensaje de recordatorio para informarles que se acerca la fecha límite para tomar los cursos. También hay automatización para diferentes rutas de aprendizaje, pero sobre todo, la capacidad de enviar recordatorios es genial.

Para mí es muy importante que el sistema de reglas ayude a personalizar el contenido porque tenemos diferentes niveles para diferentes perfiles dentro de esta academia. Tenemos perfiles que tienen una preparación académica media y otros que son expertos, por lo que no pueden tener las mismas competencias. Personalizar estas habilidades nos ayudará a tener un mayor control sobre lo que las personas están aprendiendo y el contenido que van a digerir.

Usando la plataforma, también puedo ver quién no ha accedido al portal y hacer un seguimiento con ellos. Esa es una de las ventajas que más me gusta de MATRIX: puedo validar el progreso de las personas y ver la cantidad de veces que han ingresado al portal. Cuando se trata de permitirme monitorear y verificar el progreso de los estudiantes, en una escala de uno a 10, le doy un 20. Es muy bueno. Siempre que doy una introducción sobre lo que es MATRIX LMS para mí, menciono que es una plataforma con herramientas de monitoreo. Me ayuda a ver una contabilidad honesta del progreso de un estudiante.

¿Qué necesita mejorar?

Algo que siempre me ha causado un poco de preocupación es en relación a la visibilidad de los usuarios, ya que MATRIX LMS identifica a los usuarios solo por sus correos electrónicos. Una de las cosas en las que me gustaría ver mejoras es en la detección de usuarios duplicados, identificándolos por sus nombres y no solo por sus direcciones de correo electrónico. Muchas personas cambian sus direcciones de correo electrónico, pero no sabemos si lo han hecho. Esto puede resultar en una duplicación innecesaria de cuentas de usuario.

¿Por cuánto tiempo he usado la solución?

He estado usando MATRIX LMS de CYPHER LEARNING durante dos años.

¿Qué pienso sobre la estabilidad de la solución?

Hasta ahora, solo hemos tenido un problema una vez en el que perdimos algunas cuentas. Antes de mi llegada había 10 administradores y muchos de ellos habían salido de la institución pero aún tenían cuentas activas. Me di cuenta de que muchos de estos usuarios habían modificado los datos archivados sin consultarnos. Al hablar con el equipo de soporte de CYPHER LEARNING, pudimos obtener toda la información que se había perdido. Esa fue la única situación inusual que nos ha pasado usando el sistema.

¿Qué opino de la escalabilidad de la solución?

En términos de escalabilidad, le daría una puntuación del 100 por ciento. No soy parte del equipo de publicidad de MATRIX LMS, pero sinceramente me encanta. Tiene actualizaciones constantes y está mejorando cada vez más.

Incluyendo estudiantes y personal, tenemos alrededor de 850 usuarios, que consisten en instructores, el equipo de administración, el director y un gerente. Se está usando bastante. De hecho, el uso ha aumentado recientemente, ya que descubrimos que teníamos muchos más estudiantes activos de lo que pensábamos.

¿Cómo son el servicio de atención al cliente y el soporte?

El soporte técnico de la solución es excelente. Responden súper rápido. Haces cualquier pregunta a través de la página de soporte y siempre recibes una respuesta rápida. El equipo siempre está atento y da respuestas satisfactorias.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Cómo fue la configuración inicial?

No formaba parte de la organización cuando se implementó la plataforma. Entiendo que una persona fue contratada para hacer ese trabajo. Cuando comencé aquí, la organización ya tenía un tiempo con la plataforma. Tenía conocimiento de otras plataformas con las que había trabajado y así fue como comencé a configurar mejor esta plataforma. Para mí, fue bastante simple.

La persona que estaba haciendo mi trabajo lo pasaba mal ya que nunca había trabajado con una plataforma LMS y no sabía cómo manejar las funciones de MATRIX LMS. Me comuniqué con su equipo de soporte porque era la primera vez que trabajaba con el sistema y el soporte fue tan bueno que en un mes ya entendía cómo usar la plataforma. El proceso fue simple y bastante fácil de usar.

Tenemos dos personas para la administración de la plataforma, el subadministrador que es el administrador del programa y yo como administradora.

¿Cuál fue nuestro Retorno de Inversión?

El presupuesto requerido para capacitar a la cantidad de personas que capacitamos en un mes, usando MATRIX LMS, nos tomaría un año para capacitarlos sin la plataforma.

Otra forma en que vemos un retorno de la inversión es el hecho de que no tenemos que imprimir tantos materiales. El ahorro de tiempo también vale mucho para nosotros. Ahora, podemos invertir nuestro tiempo en otras actividades.

¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?

Siempre recomiendo a mis compañeros de otras instituciones que utilicen MATRIX LMS. La calidad hace que el costo valga la pena.

¿Qué otras soluciones evalué?

Si no recuerdo mal, evaluaron Canvas, Moodle y otros.

MATRIX LMS es una plataforma más poderosa y tiene todo lo que necesitamos. Es fácil de usar y podemos hacer nuestros cursos sin necesidad de un tercero. Tiene la capacidad de almacenar lo que necesitamos y tiene muchos recursos. Realmente es una muy buena plataforma.

¿Qué otro consejo tengo?

El motor de reglas ayuda a personalizar el contenido en función de los objetivos y el rendimiento de los usuarios, aunque no trabajamos por competencias porque es un recurso que no hemos profundizado en la plataforma. Gracias al equipo de soporte técnico de la solución he podido explorar mejor la plataforma. Vamos a utilizar todo el tema de las competencias en el futuro. De hecho, ahora tenemos un curso que va a apoyar a una organización que es aliada nuestra y vamos a explorar el tema de competencias para ello.

CYPHER LEARNING ha realizado muchas actualizaciones en la plataforma, pero no creo que haya visto nuevas eficiencias para nuestros procesos. Lo que más me gusta de las nuevas funciones es el entorno gamificado. Eso hace que alcanzar nuestros objetivos sea más fácil.

A pesar de que estamos en una pandemia, podemos seguir actualizando a las personas, capacitándolas y teniendo los materiales listos para cuando quieran usarlos, a través de cualquier dispositivo.

MATRIX LMS es una plataforma que vale la pena probar. Es así de simple. Le doy un 20 sobre 10.

We onboard all our students into the platform and use it on a day-to-day basis for lessons, online classes, assessments, grading, and tabulation. We use it administratively and operationally.

CYPHER Learning is a core part of our students' journeys, as well as a core part of our lecturers' processes. Especially with the pandemic, everything has moved to digital. Today and for years to come, even if COVID is no longer around, the hybrid mode of learning will stay within our organization at least, because of the direction that our company is going. It's a nine out of 10, because we've built everything that we have operationally in CYPHER Learning. The product itself is amazing in terms of helping us to streamline all the processes and it saves us a lot of time.

The time savings are the result of a number of things. First, all tabulation of data has been automated. In the past, we would need to manually move things from paper to Excel and then do some manual calculations or use formulas in Excel to determine a student's grade. Now, we can set the rubric and everything is automated. If it is set up well, I just go in and export. That saves a tremendous amount of time. Another area that it helps us save so much time in is the administration of adding and updating student information, communicating with students, and making sure they are aware of what classes they're supposed to be in and their schedules. All that is communicated via CYPHER Learning. That has streamlined our processes and saved a lot of our time for the administrative staff.

We use CYPHER Learning for assessments but because most of our assessments go through Turnitin, the ability to integrate it with a lot of our third-party service providers like Turnitin, through a plugin, is helpful. There aren't many learning management systems that integrate so well with different APIs and LTIs, especially when a school has various tools in its tech stack. In addition to Turnitin, we are also subscribers of Coursera, LinkedIn Learning, and Skillshare. Integrating those platforms and having our user profiles, as well as progress and results integrated fully with our LMS, has been very helpful because it becomes like a one-stop center. Everything works perfectly and smoothly and is good for our customer experience.

Also, the way that we work is that our organization is a group of companies. We might have one program that we run in a couple of different schools. We can create content in one place and then very quickly duplicate the classes. CYPHER Learning has what it calls "parent" classes, that are like templates. We can duplicate them and create child classes from there. That makes content creation very easy. And it's very easy to update as well. We just update it in one place and sync it across all the child classes. It saves us time because we just do it once and then the system helps us to replicate it over time.

The ability to track student progress on a competency basis through a mastery grid is very important to us and it's not just for teachers and our lecturers. It's also helpful for our administrators. We have a talent management department that looks into job placements for students. Information on student skills development—what level of competency they have acquired thus far—is relevant to that team.

And especially for our pre-university program, we encourage lecturers to utilize the group function to reach out to students and communicate with them. That really opens up room for our students to ask any questions about a particular class. If a student is not very interactive in class, they have other means of reaching out to their lecturers.

When it comes to automating assessments and providing recommendations, I would rate the solution at eight, on a scale of one to 10. I just got off a call with our CYPHER Learning contacts this morning and one of the things that I brought up was that we have 100 percent of our students on the platform, but not 100 percent of our students have access to third-party platforms like Coursera, Skillshare, and LinkedIn Learning. Some form of customization would be good in terms of the API and how it integrates with third-party platforms. If we had control of that, I would give it a nine out of 10.

Also tagging classes and assignments with competencies is seven or seven and a half out of 10. We need the customization part sorted out so that we can control who has access to what kind of content. That's an area that needs improvement.

I would also like to see improvement to the mobile app, because our students are mobile-first. In our day-to-day interaction with students, if they can do everything on their mobile phones, that would be what they would appreciate the most. We know that's not entirely possible, especially when it comes to assessments.

Also, there are certain push notification features that I have noticed CYPHER Learning does not have. It does send notifications via the app, but not push notifications. I tested it this morning and it doesn't quite work, so that would be another area for improvement. Students really need the app to work better.

I have been using CYPHER LEARNING since 2016, but more extensively since 2019.

It's generally stable. Recently we've had some caching issues. Every once in a while we run into errors. But with the customer support team, everything feels very manageable. If a system fails, as long as the support team is able to answer our questions, we are able to provide the necessary support to our end-users. 

Overall, it's fairly stable, with occasional errors or problems. But the support team is top-notch and that gives us a sense of trust.

It's very scalable.

BAC Education Group consists of 42 companies, but in terms of educational institutions, there are six. One is a training company targeting working adults and professionals. The rest are tertiary education institutions. We deploy CYPHER Learning for all these institutions. We also use it for training and development of all of our 350 to 400 staff. In terms of location, we have students from across the region including the Philippines, Thailand, Vietnam, and India. They are all over Asia, especially in our postgraduate studies. Overall, we have about 8,000 users.

We use the product extensively for everything to do with learning and assessment. Administratively, we use it for student data and more. The product is great and fits our use case perfectly. All our assessments have been moved online, so CYPHER Learning is our source of information now. We generate reports to understand how our students are faring in a particular skill or for a particular assignment, or even on exams.

One of the things that has been a highlight for me is working with the team at CYPHER LEARNING and their customer support, which is incomparable to the support of most other products out there. We get assistance almost instantaneously. 

In our organization we get a lot of inquiries from students, especially when it comes to exams where students are highly stressed. If something happens to the system, we need an immediate solution or at least for the service provider to get back to us on what exactly went wrong. Working with their team has been extremely helpful. We can trust that at any point in time we're able to reach out to the customer support team. Sometimes we run our exams in the evening and submissions could be due at 11:59 PM. If something goes wrong at that time, students are extremely stressed out about whether their submissions went through or not. Their support has been very helpful in giving us, as the team that's facing our customers directly, peace of mind. And it indirectly helps our students as well because they get their inquiries answered fairly quickly. If there is anything I want to recommend CYPHER Learning for, it's definitely the support that has been given to us thus far.

Positive

BAC Education Group has colleges and nonprofits and we used Moodle previously for our colleges. We explored Canvas as well for some of our programs, because we are partners with certain universities. Our students do use both Canvas and CYPHER Learning, but internally we use CYPHER Learning. For the nonprofit side, we used Teachable before and we are now using a system called Thinkific.

In terms of cost, CYPHER Learning is about the same as what we were using but it's the product offering and the incomparable customer service that are the reasons we have stuck with it for so long. We've stopped using Moodle, Canvas, and Teachable. What drew us to CYPHER Learning is the integration, customer support, the product itself, and the look of the platform for our students.

The reason we're on Thinkific for our nonprofit side is that you pay a fixed amount and then you can reach out to as many students as possible. Because of the business use case, we opted for that rather than CYPHER Learning. Our team is used to CYPHER Learning and we would love for the nonprofit to move into it as well, but it's really difficult, especially because we have about 200,000 students on that platform. We would like to stick to CYPHER Learning, but cost-wise it just doesn't make much sense for a nonprofit.

We bought CYPHER Learning licenses in 2016. The initial team that was running the e-learning department is no longer around. My team and I took over in 2019 to relaunch it. We weren't there at the beginning in terms of deciding which platform to go with, but we were part of the implementation team and the onboarding and adoption.

When my team took over our organization's e-learning functions, we reached out to the CYPHER Learning team and started from scratch. It was fairly easy. We still had to figure out processes and standard operating procedures, because we were rolling it out campus-wide, but the CYPHER Learning team was very supportive and they were there when we needed answers.

The huge ROI for us is the fact that it's such a core product of our day-to-day offerings to our students. That really speaks volumes.

We have phased out printing some of our books, but the costs of printing have been moved to other requirements because we have had to invest in e-book readers.

For our for-profit entities, CYPHER Learning is the perfect solution in terms of cost. It is not too expensive and is about the same as what other service providers charge. 

In terms of competency-based learning, our college has just started looking into micro-credentialing. Most of our students have a set of classes they need to take and anything outside of that is up to their own discretion to pursue. But now, if a student is in the school of hospitality, for example, we don't just upskill them within the scope of hospitality, but we also try to impart or get them to complete courses in Coursera and Skillshare and LinkedIn Learning on things like communication skills or project management. We are starting to go into skills development, looking at the more holistic side of things, and that means looking into skills competencies. Micro-credentialing is very important and I would love to see CYPHER Learning really driving that and making it easier for students to display the talents and skills and projects that they've worked on in their profiles.

When it comes to skills development, a lot of it is about the content. CYPHER Learning has become that one platform that all of us, lecturers and students, use. It's like a staple in our everyday lives. It has been really difficult for us to inculcate that behavior. We've finally been able to. I'm very happy that the platform's features have helped us to get to where we are today. It plays a very core role in skills development for our students. It's the backbone of that process, along with our content.

I would definitely recommend using CYPHER Learning. We looked into various solutions prior to this one and there's a reason we have stuck with it for years. In fact, we have increased our subscriptions and onboarded new customers into it. I would definitely recommend CYPHER Learning, as long as it's for a for-profit organization.

We use it for employee training.

It has helped us in moving to digital training sessions from in-person training sessions and that has reduced our costs. We used to spend around $15,000 to $20,000 annually on training.

And indirectly, it has helped increase profits by improving the efficiency of our employees. That benefits our business.

The most valuable feature is the gamification of the training courses. Learners can compete with their colleagues and access the leaderboard, and this enhances our efficiency and our learners' creativity. The employees can also compete with their colleagues and they get awards and badges, which motivates them.

We also like the automation features because it makes the training interesting and interactive.

And the competency-based learning helps teams acquire the desired skills. It displays the available skills and puts an emphasis on progressing on what the employee lacks. The competency-based learning systems that we have created are very important. Before, we were using Talent Elements and the reason we shifted to CYPHER Learning was because of this feature. They are the reason for buying this product. Competency-based learning helps us certify the skills of learners and make decisions about promotions and redundancy.

CYPHER Learning's ability to recommend courses to learners based on their job title or set of competencies is great and helps the employees a lot. It's like a non-financial reward for them to keep them motivated.

The mobile app has quite a lot of bugs and it has many fewer integration options.

I've been using CYPHER Learning for two years.

The platform is very reliable.

It's scalable as well.

The support team is great but it takes them some time to answer queries. Also, because the support chat box is integrated into the website, we actually can't open two different tabs, one for customer support and another for the product. We have to open the customer chat box inside the solution and it can be quite confusing. It would be better if we could get email or phone support.

Positive

Previously, we used Talent Elements. In addition to the lack of competency-based learning, in which there were only a few ways to track learner progress, there were relatively few gamification features.

Our return on investment is in the improvement of our efficiency and productivity.

It's affordable, but they have doubled the pricing at random times. That's a problem. They have to change that for forecasting purposes.

I strongly suggest changing your training solution to CYPHER Learning. If you are doing it on your campus right now, this will help you save costs.

We used to have a traditional education system before the pandemic, but because of the pandemic, we had to reach students in a different way. That was when we engaged CYPHER Learning as a platform to help us continue our teaching and learning processes. Thanks to this platform, the students continued their education.

With CYPHER Learning's automation, students are aware of what they are going to do. They see the assignments and their achievements and they know their own grades. In other words, they regulate their learning pace by themselves.

For us as teachers, the adaptive learning has allowed us to make decisions regarding the progress of students, including their achievements and skills. This helps regulate the progress of the semester.

The solution’s competency-based learning helps us understand what percentage of the activities the student has exploited among those that the teacher has uploaded to the platform. This information allows us to understand a lot about the interaction that teachers have with students.

Lately, we are focusing on formative evaluation, which is an evaluation of the process through which the student acquires the skills and we receive feedback regarding the student’s situation. The ability to tag classes and assignments with competencies is very good because in our country we work under a system based on competencies and formative evaluation. The fact that teachers can attach competencies and qualification scales to the activities that they program in their rubrics, helps indicate development and reinforce our teaching style.

And thanks to the formative evaluation that CYPHER Learning has provided us with, students now know why they have been qualified in certain criteria. The data is in front of them.

Each teacher who designs a course takes into account the skills and recommendations that students have to meet. Each activity is designed based on the competencies record. The student must be aware of what he is going to learn, so this tool is very important.

It helps students develop their independence. Little by little, the teachers are learning that the students want autonomy and independence in each activity.
It is a sequence that all teachers manage. And the students already understand that the platform has the instructions they need and helps them regulate autonomy and time management.

The platform has given us a space to manage things in an organized manner with consistent dynamics. If it were not for CYPHER Learning, everyone would look for their own learning platform.

And when it comes to intervention strategies for students, it helps save time because tools such as direct messaging enable providing feedback to students who are having difficulties. Teachers can redirect the activity or their explanations and that helps facilitate the learning process. Not all students quickly understand the message. The way CYPHER Learning messages work facilitates interaction between the teacher and the student.

When it comes to administrative and bureaucratic work, a teacher makes his class and uploads it to CYPHER Learning. The advisor supervises the class and gives feedback on his behalf, which makes the process easier. We are still learning about CYPHER Learning's dynamic environment, but we have saved about 70 percent in time on administrative work.

Another advantage of CYPHER Learning, because it supports a good amount of data, is that we can avoid the use of physical textbooks. Before we implemented CYPHER Learning, school accessories cost parents 1,500 soles. Now, the cost is 500 or 800 soles because there is no need to buy books.

Other benefits include the fact that the communication with students is through a single platform. All students are aware of the importance of the use of CYPHER Learning for hybrid and face-to-face classes. And through the supervision and monitoring of teachers through the platform, the advisor in each area can investigate what the teacher's work is like. 

It has definitely helped our school a lot. It is a very powerful LMS.

This platform not only allows you to transmit the content in an agile and interactive way, but you can also interact with the students and keep them up to date. It is a platform that provides communication with the student, not only academically but also personally.

It's very easy for educators to communicate with students. It's part of the school's "DNA." CYPHER Learning is our only platform for contact with students. We have another platform but it is more for announcements and institutional issues. CYPHER Learning is the meeting space between teachers and students. It’s the main provider of content, evaluations, structure, and design of classes.

The tool that we use the most is personalizing the content with the students and doing inverted learning. As a teacher, I upload my material to the platform with all the detailed activities, links, and feedback. I use it more than anything to plan my classes, and so that the students know the objective of the class and achieve it.

And the solution's automation for helping show or hide specific class sections or assignments is very good. It is a very transparent and intuitive platform with various tools to help students.

Also, the ability of teachers to track student progress on a competency basis through a mastery grid is very important. All teachers have to manage and take advantage of the information they receive from CYPHER Learning. The more automated CYPHER Learning is in terms of achievements, the more the information will be useful for the teacher when continuing to design classes, giving feedback to the students, and continuing with formative assessment.

It is also important that CYPHER Learning has a link with other platforms such as Zoom, AMCO, et cetera. The ability that it has to connect with other tools that help enrich the teaching and learning process is great. Many teachers use various gamified processes to teach their classes, such as video, a song, or a canvas.

Perhaps there could be advances in artificial intelligence with more precise and immediate automated reports so that teachers have reports at hand. That would make things easier and would speed up processes.

We are a private school in Lima and we have been using CYPHER Learning since 2021.

The stability of this solution is excellent. It has enabled virtual, blended, hybrid, and face-to-face education, in an optimal way. In our almost three years of use, there have only been two or three network drops. That is not an alarming amount, and with CYPHER Learning we get immediate feedback and support.

We do not know 100 percent of CYPHER Learning yet. We continue training teachers in its use and exploitation, but we see that CYPHER Learning is evolving even more to provide us with more tools. Our goal at the moment is that CYPHER Learning will meet a national standard and become an official system of evaluation, according to the Peruvian rating system. We have high expectations that CYPHER Learning will continue to respond to all our needs.

We are empowering teachers more and more in the use of the platform. Students receive all content through CYPHER Learning. Our goal is to reach the parents of the students more and involve them more in the platform. We have plans to increase the use of CYPHER Learning with the families of students. They still don't understand exactly what CYPHER Learning is.

And as a network of various Franciscan schools, we also want our other schools to be able to access this platform.

We have approximately 140 users: teachers, assistants, advisory teachers who are the monitors, and our deputy directors. It has allowed us to increase staff. Student and parent users add many more to that count.

The technical support is quite agile. The school's systems team has constant communication with CYPHER Learning. In fact, at first, we didn't use their support that much, but CYPHER LEARNING has opened the channels of communication between the school and its technical support team and that has been very beneficial for us.

Their support is getting better and better. We are only now beginning to get to know the representatives.

Positive

There is a Peruvian platform called SieWeb that we used to communicate with students, but it did not have the CYPHER Learning's agility to interact with students. 

We learned about CYPHER Learning due to the pandemic. It is an LMS platform and SieWeb is not. It has completely different capabilities in terms of uploading content, design, interaction, training, work, et cetera.

It did not take us long. We looked at other institutions that already had the platform and we quickly became familiar with it. The platform is very intuitive, and our objective is to learn and exploit it much more.

Setting up the design and the user interface took us a month. The pandemic began on March 12 and, two weeks later, we returned to classes. At the beginning of the pandemic, each one of us went for various virtual spaces, but it was quickly decided to implement CYPHER Learning. The part that took the longest was the uploading of data.

At first, we trained the teachers, students, and their families too. We created tutorials and guidelines for teachers on how to use the platform so that all the teachers could handle things in the same way.

We hired a consultant who had experience with CYPHER Learning at another institution. The system engineers (tech team) helped in the development of tutorials and explained how to access the platform and use it. We had a good experience with the consultant. He arrived at the time we needed him most.

He presented us with different proposals on how to design our LMS environment and we adapted it to our objectives.

In terms of staff involved in addition to the consultant, there were the three systems engineers and a quality coordinator.

The return on investment is in CYPHER Learning's ability to adapt to different educational service modalities, save paper costs, enable student interaction with other virtual environments, monitor the work of teachers on the platform, and much more.

We thought about Google Classroom as, in the beginning, several teachers opted for that platform, but it seemed to us that CYPHER Learning would be a unifying space. It has the versatility to link to other tools. And its evaluation system, rubrics, feedback features, and instant messaging are things that CYPHER Learning handles really well.

We have been using this platform for almost three years and we are exploring it a bit more every day. We still haven't mastered all of the tools it has to offer. Students usually say that use of the platform is very practical and functional.

We did a survey in the school and a large percentage of our teachers access CYPHER Learning daily, between two and three times, which means that the use of CYPHER Learning is very beneficial and helps us save a great deal of time. We have also evaluated it with families through surveys and the satisfaction is high.

CYPHER Learning has all the functionality to keep students at the same level, but it is the teacher's duty to make the most of those features. Logically, not all students are at the same level, but if the teacher uses 100 percent of CYPHER Learning's functionalities, students can achieve a very balanced learning pace.

If you want a space that allows you to work on skills, formative evaluation, the interaction between teachers and students, and that gives you the ability to reinforce learning, CYPHER Learning is a very good tool. It can be customized according to the needs of your organization.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Solíamos tener un sistema de educación tradicional antes de la pandemia, pero debido a la pandemia, tuvimos que llegar a los estudiantes de una manera diferente. Fue entonces cuando contratamos a CYPHER Learning como plataforma para ayudarnos a continuar con nuestros procesos de enseñanza y aprendizaje. Gracias a esta plataforma, los estudiantes continuaron su educación.

¿Cómo ha ayudado a mi organización?

Con la automatización de CYPHER Learning, los alumnos son conscientes de lo que van a hacer. Ven las tareas y sus logros y saben sus propias calificaciones. En otras palabras, ellos mismos regulan su ritmo de aprendizaje.

Para nosotros como docentes, el aprendizaje adaptativo nos ha permitido tomar decisiones respecto al progreso de los estudiantes, incluyendo sus logros y habilidades. Esto ayuda a regular el progreso del semestre.

El aprendizaje basado en competencias de la solución nos ayuda a entender qué porcentaje de las actividades ha explotado el alumno entre las que ha subido el profesor a la plataforma. Esta información nos permite entender mucho sobre la interacción que tienen los docentes con los estudiantes.

Últimamente nos estamos enfocando en la evaluación formativa, que es una evaluación del proceso a través del cual el estudiante adquiere las habilidades y recibimos retroalimentación sobre la situación del estudiante. La posibilidad de etiquetar clases y trabajos con competencias es muy buena porque en nuestro país trabajamos bajo un sistema basado en competencias y evaluación formativa. El hecho de que los docentes puedan adjuntar escalas de competencias y calificaciones a las actividades que programan en sus rúbricas, ayuda a indicar el desarrollo y reforzar nuestro estilo de enseñanza.

Y gracias a la evaluación formativa que nos ha proporcionado CYPHER Learning, los alumnos ahora saben por qué han sido calificados en determinados criterios. Los datos están frente a ellos.

Cada profesor que diseña un curso tiene en cuenta las habilidades y recomendaciones que los alumnos tienen que cumplir. Cada actividad se diseña en base al registro de competencias. El alumno debe ser consciente de lo que va a aprender, por lo que esta herramienta es muy importante.

Ayuda a los estudiantes a desarrollar su independencia. Poco a poco los profesores van aprendiendo que los alumnos quieren autonomía e independencia en cada actividad.

Es una secuencia que manejan todos los profesores. Y los alumnos ya entienden que la plataforma tiene las instrucciones que necesitan y les ayuda a regular la autonomía y la gestión del tiempo.

La plataforma nos ha dado un espacio para gestionar las cosas de manera organizada con una dinámica consistente. Si no fuera por CYPHER Learning, cada uno buscaría su propia plataforma de aprendizaje.

Y cuando se trata de estrategias de intervención para los estudiantes, ayuda a ahorrar tiempo porque herramientas como la mensajería directa permiten brindar retroalimentación a los estudiantes que tienen dificultades. Los profesores pueden redirigir la actividad o sus explicaciones y eso ayuda a facilitar el proceso de aprendizaje. No todos los estudiantes entienden rápidamente el mensaje. CYPHER Learning facilita el funcionamiento de los mensajes y la interacción entre el profesor y el alumno.

Cuando se trata de trabajo administrativo y burocrático, un docente hace su clase y la sube a CYPHER Learning. El asesor supervisa la clase y da retroalimentación en su nombre, lo que facilita el proceso. Todavía estamos aprendiendo sobre el entorno dinámico de CYPHER Learning, pero hemos ahorrado alrededor del 70 por ciento de tiempo en trabajo administrativo.

Otra de las ventajas de CYPHER Learning, ya que soporta una buena cantidad de datos, es que podemos evitar el uso de libros de texto físicos. Antes de implementar CYPHER Learning, los accesorios escolares costaban a los padres 1.500 soles. Ahora el costo es de 500 u 800 soles porque no hay necesidad de comprar libros.

Otros beneficios incluyen el hecho de que la comunicación con los estudiantes es a través de una única plataforma. Todos los alumnos son conscientes de la importancia del uso de CYPHER Learning para las clases híbridas y presenciales. Y a través de la supervisión y seguimiento de los docentes a través de la plataforma, el asesor de cada área puede investigar cómo es el trabajo del docente.

Definitivamente ha ayudado mucho a nuestra escuela. Es un LMS muy potente.

¿Qué es lo más valioso?

Esta plataforma no solo te permite transmitir el contenido de forma ágil e interactiva, sino que también puedes interactuar con los alumnos y mantenerlos actualizados. Es una plataforma que facilita la comunicación con el alumno, no solo a nivel académico sino también personal.

Es muy fácil para los educadores comunicarse con los estudiantes. Es parte del "ADN" de la escuela. CYPHER Learning es nuestra única plataforma de contacto con los estudiantes. Tenemos otra plataforma pero es más para anuncios y temas institucionales. CYPHER Learning es el espacio de encuentro entre profesores y alumnos. Es el principal proveedor de contenidos, evaluaciones, estructura y diseño de clases.

La herramienta que más utilizamos es personalizar el contenido con los alumnos y hacer un aprendizaje invertido. Como docente, subo mi material a la plataforma con todas las actividades detalladas, enlaces y comentarios. Lo uso más que nada para planificar mis clases, y para que los alumnos conozcan el objetivo de la clase y lo consigan.

Y la automatización de la solución para ayudar a mostrar u ocultar secciones o tareas específicas de la clase es muy buena. Es una plataforma muy transparente e intuitiva con varias herramientas para ayudar a los estudiantes.

Además, la capacidad de los maestros para realizar un seguimiento del progreso de los estudiantes en función de las competencias a través de una tabla de dominio es muy importante. Todos los docentes tienen que gestionar y aprovechar la información que reciben de CYPHER Learning. Cuanto más automatizado esté CYPHER Learning en cuanto a logros, más útil será la información para el profesor a la hora de seguir diseñando clases, retroalimentando a los alumnos y continuando con la evaluación formativa.

También es importante que CYPHER Learning tenga enlace con otras plataformas como Zoom, AMCO, etcétera. La capacidad que tiene para conectarse con otras herramientas que ayudan a enriquecer el proceso de enseñanza y aprendizaje es muy buena. Muchos profesores utilizan varios procesos gamificados para impartir sus clases, como un vídeo, una canción o un canva.

¿Qué necesita mejorar?

Quizás podría haber avances en inteligencia artificial con informes automatizados más precisos e inmediatos para que los docentes tengan informes a mano. Eso facilitaría las cosas y aceleraría los procesos.

¿Por cuánto tiempo he usado la solución?

Somos una escuela privada en Lima y usamos CYPHER Learning desde 2021.

¿Qué pienso sobre la estabilidad de la solución?

La estabilidad de esta solución es excelente. Ha posibilitado la educación virtual, semipresencial, híbrida y presencial, de manera óptima. En nuestros casi tres años de uso, solo ha habido dos o tres caídas de red. Esa no es una cantidad alarmante, y con CYPHER Learning recibimos respuestas y apoyo inmediatos.

¿Qué opino de la escalabilidad de la solución?

Todavía no conocemos el 100 por ciento de CYPHER Learning. Seguimos capacitando a los docentes en su uso y explotación, pero vemos que CYPHER Learning evoluciona aún más para brindarnos más herramientas. Nuestro objetivo en este momento es que CYPHER Learning cumpla con un estándar nacional y se convierta en un sistema oficial de evaluación, según el sistema de calificación peruano. Tenemos altas expectativas de que CYPHER Learning seguirá respondiendo a todas nuestras necesidades.

Estamos empoderando cada vez más a los docentes en el uso de la plataforma. Los estudiantes reciben todo el contenido a través de CYPHER Learning. Nuestro objetivo es llegar más a los padres de los alumnos e involucrarlos más en la plataforma. Tenemos planes para aumentar el uso de CYPHER Learning con las familias de los estudiantes. Todavía no entienden exactamente qué es CYPHER Learning.

Y como red de varios colegios franciscanos, también queremos que nuestros otros colegios puedan acceder a esta plataforma.

Contamos con aproximadamente 140 usuarios: docentes, auxiliares, docentes asesores que son los monitores y nuestros subdirectores. Nos ha permitido aumentar más en cuanto a personal. Los usuarios estudiantes y padres agregan muchos más a ese conteo.

¿Cómo son el servicio de atención al cliente y el soporte?

El soporte técnico es bastante ágil. El equipo de sistemas de la escuela tiene comunicación constante con CYPHER Learning. De hecho, al principio no usamos mucho su apoyo, pero CYPHER LEARNING ha abierto los canales de comunicación entre la escuela y su equipo de soporte técnico y eso ha sido muy beneficioso para nosotros.

Su apoyo es cada vez mejor. Recientemente estamos empezando a conocer a los representantes.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

Hay una plataforma peruana llamada SieWeb que usábamos para comunicarnos con los estudiantes, pero no tenía la agilidad de CYPHER Learning para interactuar con los estudiantes.

Nos enteramos de CYPHER Learning debido a la pandemia. Es una plataforma LMS y SieWeb no lo es. Tiene capacidades completamente diferentes en cuanto a carga de contenido, diseño, interacción, capacitación, trabajo, etcétera.

¿Cómo fue la configuración inicial?

No nos tomó mucho tiempo. Miramos a otras instituciones que ya tenían la plataforma y rápidamente nos familiarizamos con ella. La plataforma es muy intuitiva, y nuestro objetivo es aprender y explotarla mucho más.

Configurar el diseño y la interfaz de usuario nos llevó un mes. La pandemia empezó el 12 de marzo y, dos semanas después, volvimos a clases. Al comienzo de la pandemia, cada uno de nosotros optó por varios espacios virtuales, pero rápidamente se decidió implementar CYPHER Learning. La parte que tomó más tiempo fue la carga de datos.

Al principio, capacitamos a los maestros, estudiantes y también a sus familias. Creamos tutoriales y pautas para profesores sobre cómo usar la plataforma para que todos los profesores pudieran manejar las cosas de la misma manera.

¿Y el equipo de implementación?

Contratamos a un consultor que tenía experiencia con CYPHER Learning en otra institución. Los ingenieros de sistemas (equipo técnico) ayudaron en el desarrollo de tutoriales y explicaron cómo acceder a la plataforma y usarla. Tuvimos una buena experiencia con el consultor. Llegó en el momento que más lo necesitábamos.

Nos presentó diferentes propuestas de cómo diseñar nuestro entorno LMS y lo adaptamos a nuestros objetivos.

En cuanto al personal involucrado, además del consultor, estaban los tres ingenieros de sistemas y un coordinador de calidad.

¿Cuál fue nuestro Retorno de Inversión?

El retorno de la inversión está en la capacidad de CYPHER Learning para adaptarse a diferentes modalidades de servicios educativos, ahorrar costos de papel, permitir la interacción de los estudiantes con otros entornos virtuales, monitorear el trabajo de los docentes en la plataforma y mucho más.

¿Qué otras soluciones evalué?

Pensamos en Google Classroom ya que, en un principio, varios docentes optaron por esa plataforma, pero nos pareció que CYPHER Learning sería un espacio unificador. Tiene la versatilidad de vincularse a otras herramientas. Y su sistema de evaluación, rúbricas, funciones de retroalimentación y mensajería instantánea son cosas que CYPHER Learning maneja muy bien.

¿Qué otro consejo tengo?

Llevamos casi tres años usando esta plataforma y cada día la exploramos un poco más. Todavía no hemos dominado todas las herramientas que tiene para ofrecer. Los estudiantes suelen decir que el uso de la plataforma es muy práctico y funcional.

Hicimos una encuesta en la escuela y un gran porcentaje de nuestros profesores acceden a CYPHER Learning diariamente, entre dos y tres veces, lo que significa que el uso de CYPHER Learning es muy beneficioso y nos ayuda a ahorrar mucho tiempo. También lo hemos evaluado con las familias a través de encuestas y la satisfacción es alta.

CYPHER Learning tiene todas las funcionalidades para mantener a los estudiantes al mismo nivel, pero es deber del docente aprovechar al máximo esas características. Lógicamente, no todos los alumnos están al mismo nivel, pero si el profesor utiliza el 100 por cien de las funcionalidades de CYPHER Learning, los alumnos pueden conseguir un ritmo de aprendizaje muy equilibrado.

Si quieres un espacio que te permita trabajar las competencias, la evaluación formativa, la interacción entre profesores y alumnos, y que te dé la capacidad de reforzar el aprendizaje, CYPHER Learning es una muy buena herramienta. Se puede personalizar de acuerdo a las necesidades de su organización.