CYPHER Learning Reviews

We've been using it for the delivery of our learning materials as well as for assessments of our students. Similarly, if training has to be conducted for our employees, including faculty members and school staff, all the materials are readily available in our LMS.

We have saved a lot as far as courier services are concerned. In the past, before CYPHER Learning, we would burn our materials onto CDs and send them out across the country via courier. With the LMS, all our materials are uploaded and they are almost instantaneously available for access within our school.

Apart from those costs, it has saved us time. We had a procedure where our materials would be posted on OneDrive and then one person was responsible for accessing and distributing them in each of our schools. With CYPHER Learning, we have been able to cut out that step. Now, when we develop the materials in our headquarters, the faculty members are able to access them instantaneously. By removing that interim step, we have saved man-hours. Administratively, CYPHER Learning has helped us save time.

It has also definitely helped us to save costs related to the printing of materials because we no longer print our materials. Teachers and students get access to them through their devices.

We also make use of other solutions to help address higher-order thinking skills, and CYPHER Learning supports that. Activities that help our students achieve or acquire higher-order thinking are very important because that's how we make sure that we prepare our students. That's how we ascertain that we are delivering quality education to our students and that they are really achieving the intended learning outcomes of the particular program they are enrolled in.

There are several valuable features. One is the competency mapping. This helps us, as faculty members and developers of learning materials, track and monitor which competencies our students have acquired, based on the outcomes that we wanted them to have at the end of a particular module or term.

And tagging classes and assignments with competencies is user-friendly, from the feedback I get from my team. There are options for whether it is a required module or assignment. Is it something that they can do on their own? It can be tagged such that it will only be given on a particular day. All of these types of tagging features are available. You just upload your materials and tag them to be, for example, self-paced or on a particular schedule. Then you just leave it and it unhides a particular module when a student has to complete it.

The tagging and the achievement of competencies, together, are almost always seamless. When you tag a particular competency in the mapping in a module, the student really has to achieve it. The competency mapping will show if they have reached a particular level of competency, because the mapping of achievements is color-coded. Teachers know when a student is still in the red zone, orange zone, or has reached the green zone. The modules in CYPHER Learning are well thought out. This feature is user-friendly for the teacher, and the students, as the end-users of the materials, are also able to see their progress.

Also, there are different types of learning materials that we can put in the LMS. Some are web-based, meaning we can embed a URL in the system, and it automatically leads the student or the user to the online materials we're going to use.

And on the dashboards, we are able to see the progress of our students, such as whether they have been able to do their assignments or homework and submit everything that they have to submit.

In addition, the adaptive learning is a feature that I really appreciate. Especially when the pandemic happened and classes were mostly asynchronous, we populated our library of materials. If a student had not yet reached a particular grade or level to proceed to the next module, we gave them additional modules to watch, read, and practice on, to better understand things. They would not proceed to the next level or module until they were able to earn a particular score. That's how we apply adaptive learning. This feature was something that we always wanted CYPHER Learning to have, but they went full-scale with it only recently. It has really helped us make sure that everybody is on the right track in mastering, or at least acquiring, fundamental knowledge and skills before they proceed to the next module.

We also do make use of the solution's competency-based learning, which is another feature they just introduced recently. It will help bridge the gap between what industries need when our students graduate and they join the workforce, and what we teach them in the classroom. It's something that we are exploring at the moment, and it's something that we've always wanted to have. The goal is that the students, when they graduate, will be able to show a portfolio of the competencies that they needed to acquire during their time with STI.

Communication through CYPHER Learning is just like on any other multimedia platform. Anything that has to do with schoolwork or official communication has to go through the CYPHER Learning or Microsoft Office. CYPHER Learning is like their Facebook for school. This communication is very important because there are a lot of things that come from our headquarters that have to cascade to the schools. The LMS helps us eliminate the transfer of communication from one person to another. When there are announcements that have to be done network-wide, CYPHER Learning helps ease that communication between head office and the entire network. We don't have to worry about the possibility that something was never relayed to the students or faculty members.

Most of our wish list for CYPHER Learning has already been addressed. One that we are still asking them for is to include competencies from different industries, since they have industry partners. These would be the competencies that these industries need so that we can make sure that we are developing our students toward those competencies or skill sets. 

Also, because the competency mapping feature is very well thought out, our wish list also includes that when our students graduate, they are able to print, download, or access the competencies that they have achieved in the four years that they studied with us at STI. That portfolio could then be shown when they apply for a job, and employers would see that it has been mapped out according to the industry's standards.

I have been using CYPHER LEARNING since 2016.

It's scalable because when we have requests they're able to find solutions or they tell us it's something they're considering. CYPHER LEARNING is able to address the needs of its clients.

We have 91,000 users of CYPHER Learning. There are 63 campuses of STI that are using it. You can just imagine how confident we are with CYPHER Learning because 91,000 of our students are using it every single day of their lives at school.

As far as our learning materials and assessments go, we really make use of the platform and, therefore, students have to use it. Everything is there. Teachers should be giving their assignments through CYPHER Learning, but of course, sometimes they don't. But the idea is they should be using it.

CYPHER LEARNING has very good customer support. Sometimes, because of their number of customers, it takes a little bit longer for them to reply to us. Sometimes, it takes them a week to reply to us, but those are rare cases. Most of the time, when our team chats with them, they are able to get back to us pretty quickly. Very seldom do they need to ask me to escalate an issue to one of their senior staff. They're able to address our concerns.

Positive

We didn't have a previous solution.

We have seen ROI because we have been able to cut down on time, courier services, freight, and the time it takes for things to travel from one campus to another. It is really the time savings that have been very good and important for us.

CYPHER LEARNING is very flexible when it comes to pricing. They hear out their customers and see where they can help them as far as cost is concerned. They look at long-term relationships and partnerships with their clients. It's very easy to talk to them regarding the cost and tell them why we can only afford a particular price bracket. When we explain that to them, they are able to adjust. At the end of the day, they are really looking to build and keep relationships and partnerships with their clients.

We evaluated two or three other solutions. And we are still evaluating different solutions when they approach us, but CYPHER Learning still stands when it comes to modules, features, benefits, and costs.

If you're looking into a product like this, you first have to understand what you want from an LMS. There is no one-size-fits-all for a particular institution. You have to list what your non-negotiables are, and then make sure that the provider is able to give you the things on that list.

It's also very important when you are deciding on an LMS that the team presenting it to you knows what they're talking about and that they'll take care of you. Some will present a solution to you, but when you ask a question they're not confident in their answers. That's a red light for me.

As for gamification, it is something that helps students learn, but we have discovered that it's not a silver bullet. You cannot gamify everything. It is something that helps engage students in their learning, however, it cannot be the only approach. You really have to know what your objectives and outcomes are and then include gamification. Otherwise, it will just be something that the students will take advantage of, and they will no longer learn. It becomes repetitive for them.

Gamification is nice because it drives and motivates students, but you have to vary gamification modules with other types of delivery. We tried dashboards and leaderboards, but sometimes students aren't motivated by those either. You have to strike a balance. It's nice to have, but are we able to achieve the intended learning outcome?

We have to keep on exploring things because CYPHER Learning has a lot of modules that we can utilize. And I really appreciate their management. They're so easy to talk to. When we need something, they're able to discuss it with us and help us find solutions. They're very easy to talk to, as long as they understand where you're coming from.

Overall, it's a very well-thought-out solution. I am thankful to Graham [the founder] and the team at CYPHER LEARNING. They're very dynamic. They keep their ears to the ground regarding what their clients need. It's a very stable company.

We used to have a traditional education system before the pandemic, but because of the pandemic, we had to reach students in a different way. That was when we engaged CYPHER Learning as a platform to help us continue our teaching and learning processes. Thanks to this platform, the students continued their education.

With CYPHER Learning's automation, students are aware of what they are going to do. They see the assignments and their achievements and they know their own grades. In other words, they regulate their learning pace by themselves.

For us as teachers, the adaptive learning has allowed us to make decisions regarding the progress of students, including their achievements and skills. This helps regulate the progress of the semester.

The solution’s competency-based learning helps us understand what percentage of the activities the student has exploited among those that the teacher has uploaded to the platform. This information allows us to understand a lot about the interaction that teachers have with students.

Lately, we are focusing on formative evaluation, which is an evaluation of the process through which the student acquires the skills and we receive feedback regarding the student’s situation. The ability to tag classes and assignments with competencies is very good because in our country we work under a system based on competencies and formative evaluation. The fact that teachers can attach competencies and qualification scales to the activities that they program in their rubrics, helps indicate development and reinforce our teaching style.

And thanks to the formative evaluation that CYPHER Learning has provided us with, students now know why they have been qualified in certain criteria. The data is in front of them.

Each teacher who designs a course takes into account the skills and recommendations that students have to meet. Each activity is designed based on the competencies record. The student must be aware of what he is going to learn, so this tool is very important.

It helps students develop their independence. Little by little, the teachers are learning that the students want autonomy and independence in each activity.
It is a sequence that all teachers manage. And the students already understand that the platform has the instructions they need and helps them regulate autonomy and time management.

The platform has given us a space to manage things in an organized manner with consistent dynamics. If it were not for CYPHER Learning, everyone would look for their own learning platform.

And when it comes to intervention strategies for students, it helps save time because tools such as direct messaging enable providing feedback to students who are having difficulties. Teachers can redirect the activity or their explanations and that helps facilitate the learning process. Not all students quickly understand the message. The way CYPHER Learning messages work facilitates interaction between the teacher and the student.

When it comes to administrative and bureaucratic work, a teacher makes his class and uploads it to CYPHER Learning. The advisor supervises the class and gives feedback on his behalf, which makes the process easier. We are still learning about CYPHER Learning's dynamic environment, but we have saved about 70 percent in time on administrative work.

Another advantage of CYPHER Learning, because it supports a good amount of data, is that we can avoid the use of physical textbooks. Before we implemented CYPHER Learning, school accessories cost parents 1,500 soles. Now, the cost is 500 or 800 soles because there is no need to buy books.

Other benefits include the fact that the communication with students is through a single platform. All students are aware of the importance of the use of CYPHER Learning for hybrid and face-to-face classes. And through the supervision and monitoring of teachers through the platform, the advisor in each area can investigate what the teacher's work is like. 

It has definitely helped our school a lot. It is a very powerful LMS.

This platform not only allows you to transmit the content in an agile and interactive way, but you can also interact with the students and keep them up to date. It is a platform that provides communication with the student, not only academically but also personally.

It's very easy for educators to communicate with students. It's part of the school's "DNA." CYPHER Learning is our only platform for contact with students. We have another platform but it is more for announcements and institutional issues. CYPHER Learning is the meeting space between teachers and students. It’s the main provider of content, evaluations, structure, and design of classes.

The tool that we use the most is personalizing the content with the students and doing inverted learning. As a teacher, I upload my material to the platform with all the detailed activities, links, and feedback. I use it more than anything to plan my classes, and so that the students know the objective of the class and achieve it.

And the solution's automation for helping show or hide specific class sections or assignments is very good. It is a very transparent and intuitive platform with various tools to help students.

Also, the ability of teachers to track student progress on a competency basis through a mastery grid is very important. All teachers have to manage and take advantage of the information they receive from CYPHER Learning. The more automated CYPHER Learning is in terms of achievements, the more the information will be useful for the teacher when continuing to design classes, giving feedback to the students, and continuing with formative assessment.

It is also important that CYPHER Learning has a link with other platforms such as Zoom, AMCO, et cetera. The ability that it has to connect with other tools that help enrich the teaching and learning process is great. Many teachers use various gamified processes to teach their classes, such as video, a song, or a canvas.

Perhaps there could be advances in artificial intelligence with more precise and immediate automated reports so that teachers have reports at hand. That would make things easier and would speed up processes.

We are a private school in Lima and we have been using CYPHER Learning since 2021.

The stability of this solution is excellent. It has enabled virtual, blended, hybrid, and face-to-face education, in an optimal way. In our almost three years of use, there have only been two or three network drops. That is not an alarming amount, and with CYPHER Learning we get immediate feedback and support.

We do not know 100 percent of CYPHER Learning yet. We continue training teachers in its use and exploitation, but we see that CYPHER Learning is evolving even more to provide us with more tools. Our goal at the moment is that CYPHER Learning will meet a national standard and become an official system of evaluation, according to the Peruvian rating system. We have high expectations that CYPHER Learning will continue to respond to all our needs.

We are empowering teachers more and more in the use of the platform. Students receive all content through CYPHER Learning. Our goal is to reach the parents of the students more and involve them more in the platform. We have plans to increase the use of CYPHER Learning with the families of students. They still don't understand exactly what CYPHER Learning is.

And as a network of various Franciscan schools, we also want our other schools to be able to access this platform.

We have approximately 140 users: teachers, assistants, advisory teachers who are the monitors, and our deputy directors. It has allowed us to increase staff. Student and parent users add many more to that count.

The technical support is quite agile. The school's systems team has constant communication with CYPHER Learning. In fact, at first, we didn't use their support that much, but CYPHER LEARNING has opened the channels of communication between the school and its technical support team and that has been very beneficial for us.

Their support is getting better and better. We are only now beginning to get to know the representatives.

Positive

There is a Peruvian platform called SieWeb that we used to communicate with students, but it did not have the CYPHER Learning's agility to interact with students. 

We learned about CYPHER Learning due to the pandemic. It is an LMS platform and SieWeb is not. It has completely different capabilities in terms of uploading content, design, interaction, training, work, et cetera.

It did not take us long. We looked at other institutions that already had the platform and we quickly became familiar with it. The platform is very intuitive, and our objective is to learn and exploit it much more.

Setting up the design and the user interface took us a month. The pandemic began on March 12 and, two weeks later, we returned to classes. At the beginning of the pandemic, each one of us went for various virtual spaces, but it was quickly decided to implement CYPHER Learning. The part that took the longest was the uploading of data.

At first, we trained the teachers, students, and their families too. We created tutorials and guidelines for teachers on how to use the platform so that all the teachers could handle things in the same way.

We hired a consultant who had experience with CYPHER Learning at another institution. The system engineers (tech team) helped in the development of tutorials and explained how to access the platform and use it. We had a good experience with the consultant. He arrived at the time we needed him most.

He presented us with different proposals on how to design our LMS environment and we adapted it to our objectives.

In terms of staff involved in addition to the consultant, there were the three systems engineers and a quality coordinator.

The return on investment is in CYPHER Learning's ability to adapt to different educational service modalities, save paper costs, enable student interaction with other virtual environments, monitor the work of teachers on the platform, and much more.

We thought about Google Classroom as, in the beginning, several teachers opted for that platform, but it seemed to us that CYPHER Learning would be a unifying space. It has the versatility to link to other tools. And its evaluation system, rubrics, feedback features, and instant messaging are things that CYPHER Learning handles really well.

We have been using this platform for almost three years and we are exploring it a bit more every day. We still haven't mastered all of the tools it has to offer. Students usually say that use of the platform is very practical and functional.

We did a survey in the school and a large percentage of our teachers access CYPHER Learning daily, between two and three times, which means that the use of CYPHER Learning is very beneficial and helps us save a great deal of time. We have also evaluated it with families through surveys and the satisfaction is high.

CYPHER Learning has all the functionality to keep students at the same level, but it is the teacher's duty to make the most of those features. Logically, not all students are at the same level, but if the teacher uses 100 percent of CYPHER Learning's functionalities, students can achieve a very balanced learning pace.

If you want a space that allows you to work on skills, formative evaluation, the interaction between teachers and students, and that gives you the ability to reinforce learning, CYPHER Learning is a very good tool. It can be customized according to the needs of your organization.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Solíamos tener un sistema de educación tradicional antes de la pandemia, pero debido a la pandemia, tuvimos que llegar a los estudiantes de una manera diferente. Fue entonces cuando contratamos a CYPHER Learning como plataforma para ayudarnos a continuar con nuestros procesos de enseñanza y aprendizaje. Gracias a esta plataforma, los estudiantes continuaron su educación.

¿Cómo ha ayudado a mi organización?

Con la automatización de CYPHER Learning, los alumnos son conscientes de lo que van a hacer. Ven las tareas y sus logros y saben sus propias calificaciones. En otras palabras, ellos mismos regulan su ritmo de aprendizaje.

Para nosotros como docentes, el aprendizaje adaptativo nos ha permitido tomar decisiones respecto al progreso de los estudiantes, incluyendo sus logros y habilidades. Esto ayuda a regular el progreso del semestre.

El aprendizaje basado en competencias de la solución nos ayuda a entender qué porcentaje de las actividades ha explotado el alumno entre las que ha subido el profesor a la plataforma. Esta información nos permite entender mucho sobre la interacción que tienen los docentes con los estudiantes.

Últimamente nos estamos enfocando en la evaluación formativa, que es una evaluación del proceso a través del cual el estudiante adquiere las habilidades y recibimos retroalimentación sobre la situación del estudiante. La posibilidad de etiquetar clases y trabajos con competencias es muy buena porque en nuestro país trabajamos bajo un sistema basado en competencias y evaluación formativa. El hecho de que los docentes puedan adjuntar escalas de competencias y calificaciones a las actividades que programan en sus rúbricas, ayuda a indicar el desarrollo y reforzar nuestro estilo de enseñanza.

Y gracias a la evaluación formativa que nos ha proporcionado CYPHER Learning, los alumnos ahora saben por qué han sido calificados en determinados criterios. Los datos están frente a ellos.

Cada profesor que diseña un curso tiene en cuenta las habilidades y recomendaciones que los alumnos tienen que cumplir. Cada actividad se diseña en base al registro de competencias. El alumno debe ser consciente de lo que va a aprender, por lo que esta herramienta es muy importante.

Ayuda a los estudiantes a desarrollar su independencia. Poco a poco los profesores van aprendiendo que los alumnos quieren autonomía e independencia en cada actividad.

Es una secuencia que manejan todos los profesores. Y los alumnos ya entienden que la plataforma tiene las instrucciones que necesitan y les ayuda a regular la autonomía y la gestión del tiempo.

La plataforma nos ha dado un espacio para gestionar las cosas de manera organizada con una dinámica consistente. Si no fuera por CYPHER Learning, cada uno buscaría su propia plataforma de aprendizaje.

Y cuando se trata de estrategias de intervención para los estudiantes, ayuda a ahorrar tiempo porque herramientas como la mensajería directa permiten brindar retroalimentación a los estudiantes que tienen dificultades. Los profesores pueden redirigir la actividad o sus explicaciones y eso ayuda a facilitar el proceso de aprendizaje. No todos los estudiantes entienden rápidamente el mensaje. CYPHER Learning facilita el funcionamiento de los mensajes y la interacción entre el profesor y el alumno.

Cuando se trata de trabajo administrativo y burocrático, un docente hace su clase y la sube a CYPHER Learning. El asesor supervisa la clase y da retroalimentación en su nombre, lo que facilita el proceso. Todavía estamos aprendiendo sobre el entorno dinámico de CYPHER Learning, pero hemos ahorrado alrededor del 70 por ciento de tiempo en trabajo administrativo.

Otra de las ventajas de CYPHER Learning, ya que soporta una buena cantidad de datos, es que podemos evitar el uso de libros de texto físicos. Antes de implementar CYPHER Learning, los accesorios escolares costaban a los padres 1.500 soles. Ahora el costo es de 500 u 800 soles porque no hay necesidad de comprar libros.

Otros beneficios incluyen el hecho de que la comunicación con los estudiantes es a través de una única plataforma. Todos los alumnos son conscientes de la importancia del uso de CYPHER Learning para las clases híbridas y presenciales. Y a través de la supervisión y seguimiento de los docentes a través de la plataforma, el asesor de cada área puede investigar cómo es el trabajo del docente.

Definitivamente ha ayudado mucho a nuestra escuela. Es un LMS muy potente.

¿Qué es lo más valioso?

Esta plataforma no solo te permite transmitir el contenido de forma ágil e interactiva, sino que también puedes interactuar con los alumnos y mantenerlos actualizados. Es una plataforma que facilita la comunicación con el alumno, no solo a nivel académico sino también personal.

Es muy fácil para los educadores comunicarse con los estudiantes. Es parte del "ADN" de la escuela. CYPHER Learning es nuestra única plataforma de contacto con los estudiantes. Tenemos otra plataforma pero es más para anuncios y temas institucionales. CYPHER Learning es el espacio de encuentro entre profesores y alumnos. Es el principal proveedor de contenidos, evaluaciones, estructura y diseño de clases.

La herramienta que más utilizamos es personalizar el contenido con los alumnos y hacer un aprendizaje invertido. Como docente, subo mi material a la plataforma con todas las actividades detalladas, enlaces y comentarios. Lo uso más que nada para planificar mis clases, y para que los alumnos conozcan el objetivo de la clase y lo consigan.

Y la automatización de la solución para ayudar a mostrar u ocultar secciones o tareas específicas de la clase es muy buena. Es una plataforma muy transparente e intuitiva con varias herramientas para ayudar a los estudiantes.

Además, la capacidad de los maestros para realizar un seguimiento del progreso de los estudiantes en función de las competencias a través de una tabla de dominio es muy importante. Todos los docentes tienen que gestionar y aprovechar la información que reciben de CYPHER Learning. Cuanto más automatizado esté CYPHER Learning en cuanto a logros, más útil será la información para el profesor a la hora de seguir diseñando clases, retroalimentando a los alumnos y continuando con la evaluación formativa.

También es importante que CYPHER Learning tenga enlace con otras plataformas como Zoom, AMCO, etcétera. La capacidad que tiene para conectarse con otras herramientas que ayudan a enriquecer el proceso de enseñanza y aprendizaje es muy buena. Muchos profesores utilizan varios procesos gamificados para impartir sus clases, como un vídeo, una canción o un canva.

¿Qué necesita mejorar?

Quizás podría haber avances en inteligencia artificial con informes automatizados más precisos e inmediatos para que los docentes tengan informes a mano. Eso facilitaría las cosas y aceleraría los procesos.

¿Por cuánto tiempo he usado la solución?

Somos una escuela privada en Lima y usamos CYPHER Learning desde 2021.

¿Qué pienso sobre la estabilidad de la solución?

La estabilidad de esta solución es excelente. Ha posibilitado la educación virtual, semipresencial, híbrida y presencial, de manera óptima. En nuestros casi tres años de uso, solo ha habido dos o tres caídas de red. Esa no es una cantidad alarmante, y con CYPHER Learning recibimos respuestas y apoyo inmediatos.

¿Qué opino de la escalabilidad de la solución?

Todavía no conocemos el 100 por ciento de CYPHER Learning. Seguimos capacitando a los docentes en su uso y explotación, pero vemos que CYPHER Learning evoluciona aún más para brindarnos más herramientas. Nuestro objetivo en este momento es que CYPHER Learning cumpla con un estándar nacional y se convierta en un sistema oficial de evaluación, según el sistema de calificación peruano. Tenemos altas expectativas de que CYPHER Learning seguirá respondiendo a todas nuestras necesidades.

Estamos empoderando cada vez más a los docentes en el uso de la plataforma. Los estudiantes reciben todo el contenido a través de CYPHER Learning. Nuestro objetivo es llegar más a los padres de los alumnos e involucrarlos más en la plataforma. Tenemos planes para aumentar el uso de CYPHER Learning con las familias de los estudiantes. Todavía no entienden exactamente qué es CYPHER Learning.

Y como red de varios colegios franciscanos, también queremos que nuestros otros colegios puedan acceder a esta plataforma.

Contamos con aproximadamente 140 usuarios: docentes, auxiliares, docentes asesores que son los monitores y nuestros subdirectores. Nos ha permitido aumentar más en cuanto a personal. Los usuarios estudiantes y padres agregan muchos más a ese conteo.

¿Cómo son el servicio de atención al cliente y el soporte?

El soporte técnico es bastante ágil. El equipo de sistemas de la escuela tiene comunicación constante con CYPHER Learning. De hecho, al principio no usamos mucho su apoyo, pero CYPHER LEARNING ha abierto los canales de comunicación entre la escuela y su equipo de soporte técnico y eso ha sido muy beneficioso para nosotros.

Su apoyo es cada vez mejor. Recientemente estamos empezando a conocer a los representantes.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

Hay una plataforma peruana llamada SieWeb que usábamos para comunicarnos con los estudiantes, pero no tenía la agilidad de CYPHER Learning para interactuar con los estudiantes.

Nos enteramos de CYPHER Learning debido a la pandemia. Es una plataforma LMS y SieWeb no lo es. Tiene capacidades completamente diferentes en cuanto a carga de contenido, diseño, interacción, capacitación, trabajo, etcétera.

¿Cómo fue la configuración inicial?

No nos tomó mucho tiempo. Miramos a otras instituciones que ya tenían la plataforma y rápidamente nos familiarizamos con ella. La plataforma es muy intuitiva, y nuestro objetivo es aprender y explotarla mucho más.

Configurar el diseño y la interfaz de usuario nos llevó un mes. La pandemia empezó el 12 de marzo y, dos semanas después, volvimos a clases. Al comienzo de la pandemia, cada uno de nosotros optó por varios espacios virtuales, pero rápidamente se decidió implementar CYPHER Learning. La parte que tomó más tiempo fue la carga de datos.

Al principio, capacitamos a los maestros, estudiantes y también a sus familias. Creamos tutoriales y pautas para profesores sobre cómo usar la plataforma para que todos los profesores pudieran manejar las cosas de la misma manera.

¿Y el equipo de implementación?

Contratamos a un consultor que tenía experiencia con CYPHER Learning en otra institución. Los ingenieros de sistemas (equipo técnico) ayudaron en el desarrollo de tutoriales y explicaron cómo acceder a la plataforma y usarla. Tuvimos una buena experiencia con el consultor. Llegó en el momento que más lo necesitábamos.

Nos presentó diferentes propuestas de cómo diseñar nuestro entorno LMS y lo adaptamos a nuestros objetivos.

En cuanto al personal involucrado, además del consultor, estaban los tres ingenieros de sistemas y un coordinador de calidad.

¿Cuál fue nuestro Retorno de Inversión?

El retorno de la inversión está en la capacidad de CYPHER Learning para adaptarse a diferentes modalidades de servicios educativos, ahorrar costos de papel, permitir la interacción de los estudiantes con otros entornos virtuales, monitorear el trabajo de los docentes en la plataforma y mucho más.

¿Qué otras soluciones evalué?

Pensamos en Google Classroom ya que, en un principio, varios docentes optaron por esa plataforma, pero nos pareció que CYPHER Learning sería un espacio unificador. Tiene la versatilidad de vincularse a otras herramientas. Y su sistema de evaluación, rúbricas, funciones de retroalimentación y mensajería instantánea son cosas que CYPHER Learning maneja muy bien.

¿Qué otro consejo tengo?

Llevamos casi tres años usando esta plataforma y cada día la exploramos un poco más. Todavía no hemos dominado todas las herramientas que tiene para ofrecer. Los estudiantes suelen decir que el uso de la plataforma es muy práctico y funcional.

Hicimos una encuesta en la escuela y un gran porcentaje de nuestros profesores acceden a CYPHER Learning diariamente, entre dos y tres veces, lo que significa que el uso de CYPHER Learning es muy beneficioso y nos ayuda a ahorrar mucho tiempo. También lo hemos evaluado con las familias a través de encuestas y la satisfacción es alta.

CYPHER Learning tiene todas las funcionalidades para mantener a los estudiantes al mismo nivel, pero es deber del docente aprovechar al máximo esas características. Lógicamente, no todos los alumnos están al mismo nivel, pero si el profesor utiliza el 100 por cien de las funcionalidades de CYPHER Learning, los alumnos pueden conseguir un ritmo de aprendizaje muy equilibrado.

Si quieres un espacio que te permita trabajar las competencias, la evaluación formativa, la interacción entre profesores y alumnos, y que te dé la capacidad de reforzar el aprendizaje, CYPHER Learning es una muy buena herramienta. Se puede personalizar de acuerdo a las necesidades de su organización.

I run an e-learning business providing training to accounting firms, and I use it as a platform for managing the learner experience for all of the learning courses. They're all self-paced courses.

We've been doing training for about 15 years, and the transition to a self-paced platform has been fantastic. It's actually given us better results with our learners than the live sessions that we were previously running. It has also allowed us to leverage and scale our business effectively and has been critically important for the growth of our business.

There are so many valuable features: The

• structure of the platform is fantastic 
• learner experience is very good
• process for the assessment of tasks works very well and that is an important part of what we do, to make sure learners get good feedback and that they can act on that feedback.
• feedback process is good as well. I get feedback from all my learners on how they're doing and they generally find the platform pretty easy to work through.

I use rules for a particular action when a particular task is completed. Gamification is a good example within that part of the platform. When learners reach a certain stage, or there's a certain outcome, they either get a certificate or a badge or the like. And when learners haven't accessed their course for a period of time, they get an automatic email asking them how things are going. Those are some basic actions or reactions around particular things that learners might do.

I am able to see who has not accessed the portal, using CYPHER Learning, and follow up with those people. This ability is very important and I have a person working full-time on it. It's our goal to make sure that learners complete their courses and we use the reporting and the platform to keep an eye on all of our learners. It doesn't lead directly to new registrations, but the learner experience is the most important thing for me. I'm keen to ensure that we give our learners all the support they can get to complete their courses.

Overall, for monitoring and checking student progress it's fantastic. It has everything that I need. I can print out reports showing me where learners are at, what their scores are, and how long it has been since they last accessed the platform. All that information is available.

The platform is fine. Most of the room for improvement is around my course design, the video content, and the structure of my courses so that they're more engaging and interactive. Whether the platform can help me deliver those outcomes, I'm not sure, but that will probably be my core focus over the next 12 months.

I have been using CYPHER Learning for three or four years.

There has been no problem with the stability. I have never had any issues.

The scalability is up to me. The intention of getting a platform like this was to scale up my business, and that's something I'm working on at the moment. I can keep doing that, it's highly leverageable.

I have 1,500 learners, of which 500 would be engaged over the course of a month. Sometimes people go off a course for a period of time and come back to it.

The responsiveness of their help desk is absolutely fantastic. If I have a question, I'll usually get a response within five minutes. That's very important to me because I've probably got over 500 learners at any one time and there are always little things that need to be addressed. They respond very quickly. 

And I'm continually improving our system with feedback from the people at CYPHER LEARNING.

Positive

CYPHER Learning was my first experience with an online e-learning platform. I did spend six months starting to develop my own platform and then stopped very quickly when I realized that there were platforms available.

I can't tell you how I came across the solution, probably just through an online search. They were very easy to engage with and that's probably why I'm with them.

The implementation was very easy. It was easy to convert some of my live content into self-paced online courses. The initial deployment was done within a month, to have it set up properly, make sure it was all working, and understand how the platform worked.

My implementation strategy involved making sure that the live content I had was transferable to a self-paced learning environment, and getting some learner feedback on how the course was operating.

Deployment of a new course, getting it set up on CYPHER Learning, takes about a day. There is very little maintenance. Once it's set up, there are only little fine-tuning things to do. I've got about 25 to 30 courses online now and I know how to set up new courses. Most of the effort is the background work, creating the content.

I only used the CYPHER LEARNING people to help with the training. In the very early days, I even had the international CEO, Graham Glass, speak to me for an hour and give me some feedback. He went through it all with me. That was quite incredible actually.

The revenue that I generate is about 50 times the cost at the moment.

For each course, it has helped to significantly reduce administrative work, but now that we've been able to scale up, obviously, we spend more time on admin in general. But we don't spend so much time on the things that we were doing in the past to manage the learner experience. Our administrative time has gone into other things that add more value.

It has also absolutely saved us money on training facilities and travel, costs that used to be involved in training. It's all online now. We have learners throughout Australia, New Zealand, the US, Canada, and the UK. It's scalable and people can access content anywhere.

The pricing is good. It's scalable, meaning you can start off at a cost level that is easy for a startup and then build on it from there. I've built up from nothing to a Platinum subscription. You can scale up as you need. It's pretty flexible and it works well.

If consultants or training are required, in the contract they have the ability to charge for a scope of work, but they've never charged me for anything that they've done. And they have spent significant time on some of my stuff.

I had a quick look around, but back then there weren't too many options available. 

Find out how other organizations are using it. Get as much feedback on best practices as you can. And that's not just for this platform, but for other e-learning platforms. Get feedback on how to get the most value from them. Training and understanding of e-learning platforms, and the psychology of e-learning, are particularly important so that the courses are set up correctly. Ask as many questions as you have. They're pretty responsive.

I'm just working at the moment on gamification and getting that up and running, so I can't give a lot of feedback about that, but that's developing. I'm also putting another key element of the platform into place, mastery, which is developing core competencies around course content. Similarly, I have been implementing competency-based learning over the last month or so. CYPHER Learning have given me a fair amount of detail, training, and follow-up on that. Again, I can't give a lot of feedback, but it all works fairly well.

We're also in the process of implementing two-factor authentication for security. That has been up and running over the last month and we are getting our learners through that process at the moment, so that data and information are secure. That is a key project that we're working on, apart from gamification and competencies.

I don't have any complaints about the platform. At this stage, it's meeting my needs. My challenge is more in making sure that I'm using it to its full capabilities. For that reason, I'm in pretty regular contact with the people at CYPHER Learning to review where I'm at and identify what I could be doing better. I'm focusing on continual improvement.

The biggest lesson I have learned from using the platform is the need to keep refining and developing. There are always things that you don't know. There are always features of a platform like this that you're not aware of. It's important to always be looking for ways to improve and asking whether the platform can deliver those outcomes. The platform has a pretty healthy pipeline, and they'll generally listen to any suggestions.

We are using it for our technical training and onboarding.

Before the pandemic, almost all our training interventions occurred in physical spaces and simulation areas. Our trainees were mostly asked to report to the head office for a minimum of five days up to months (for some critical positions). Since we started to use the CYPHER Learning, we have been able to see a drastic improvement the length of our learning duration to about half of the previous number of days that we conducted these training interventions.

CYPHER Learning is instrumental in enabling Potato Corner to be at the forefront of remote learning engagement practices in the Philippines. In fact, Potato Corner is an active case study for some local companies, in terms of bringing value and cost savings - locally and abroad. 

The ability of the system to be used by our international support and store network is an advantage. For example, CYPHER Learning has the capacity to translate dialects or languages which helped us conduct a learning experience similar to how an actual hands on session is done. Just recently we had pilot runs using the translation capability of the system for new store openings in China and the Middle East China using Mandarin and Arabic as medium of discussions.

In terms of the platform availability, there is access to 24 hours, so we don't need to determine a specific time for training. We just give them a link, password, and period for them to complete, e.g., 5 days, then it is up to them. What's important is they pass the minimum requirements to pass the training like periodic exams and the certification process.

The solution has helped us not just survive, but get through the challenges of the pandemic with flying colors. Before, we were quite adamant on remote training practices, since for close to 28 years, our company did not venture into remote training practices. Only two years ago, that we took a major step to prove that remote training can actually be a part of the company's core programs to ensure an engaged and competent workforce. 

We use almost all the functionalities of the platform especially for product training videos, lectures, onboarding, assessment, and exams. We also use the gamification function to engage our employees and effectively reward them. In terms of portal usage. With these developments, we are able to automate almost all the onboarding and training requirements for both our new and existing workforce.  

The rules engine has helped us personalize content based on users’ goals and performance. For example, we are now working on further improving the training process for China, Middle East, and soon India markets. 

There is also a wide range of analytics in the platform that show level of engagement and interest - logged in hours, percentage of trainees / attendees taking exams and those actively using the platform. Since we have drastically lessened onsite training to almost none, we rely heavily on trainees' consistent use of the platform.

CYPHER Learning's competency-based learning feature is very important for helping ensure content is compliant with the goals of the course.

A case in point would be our crews that are assigned to stores. They go through the program and thereby complete and pass the required exams and related "certification processes". Getting them "certified" to man stations and shifts are enough proof of competence to be deployed. For those who do not pass the certification, we have them go through retraining until they eventually get certified. 

There is further work to be done on the translation accuracy of international languages. It is really a challenge to have a system for perfect translation, especially as there are unique dialects embedded in different languages. In the future, the platform can have an integrated application that can "precisely" translate languages. 

We have been using CYPHER Learning for around two years.

So far, we haven't had any major issues affecting business continuity. In the two years that we have been working with the solution, we have been able to maintain the continuity of the business, and this is the most important measure of success for us. 

There have been no problems with scalability even if Potato Corner has close to 700 Franchisees in the network. Before, we started to have LMS in 40 stores, then we went to a 100 stores in a matter of weeks. To date, we are now at almost 500 stores using CYPHER Learning for training and onboarding purposes. The plan for this year is to start involving more of our new international territories as we are on track to opening in more locations like India and other counties in the middle east.

Like Potato Corner, the World's Best Flavored French Fries Brand, Organizations and decision makers should seriously look at CYPHER Learning as a strategic partner in growing the business.

Overall, I would rate the solution including its customer service and support extension a 9 of 10. 

Positive

The entire platform has helped us automate all our company's learning and development practices. When we didn't have CYPHER Learning, we did everything onsite, e.g., we had physical and classroom training. All of that has been removed since we started using the CYPHER Learning platform. 

The deployment process was very straightforward. 

During the first six months of the implementation, we were deeply involved, as we worked on getting the system used by different stakeholders. The plan was to get everyone on the same page and be accustomed to using the solution and see it as a regular way to train and develop competencies. After that, the following months were more stable, as we continued to make notable improvements along the way.

To support this major change, we did a series of Town halls which we call a NetMeet! In these town halls, we communicated the need to invest in a platform that will be used for the long-term. 

After our Town halls, we conducted mini-virtual meetings where we met with key groups in operations, international, finance, human resources, and franchising and told them about the new Learning Management System. We had open dialogues on how the LMS will beneficial to the users of the system. 

For a period of 3 weeks thereafter, we chose certain pilot groups where we gave access to use and navigate the system. When there was immense buy in on the solution, we started to launch the LMS for all company-owned stores in the Philippines. Then we picked locations outside Metro Manila, such as Visayas and Mindanao. Eventually, we started implementing the LMS in Southeast Asia, Middle East, and just recently, the Asia Pacific region.

Before, the company tried to do learning and development via in-house We found this a little difficult as we had to regularly change certain functions which took time to accomplish, eventually resulting to a great deal of time spent on communicating such changes. When we came across the CYPHER Learning, it was more of a plug and play solution where there was very little customization so we started to implement changes / improvements faster. In terms of level of expertise, the vendor side showed competence and excellence. 

Over the past couple of years, we have opened several stores in new territories. Aside from the local operations, we have used CYPHER Learning in China, the Middle East, and Canada. 

Conservatively, CYPHER Learning has brought our costs down by 50% overall, which includes headcount. In the department where the LMS is currently managed, the workforce is down by 50% as well. From 4 individuals, there are only 2 people managing the entire learning and development process for our company. Aside from these, the cost of logistics and travel have been greatly reduced (by 70%). We no longer need to be in the different regions in the Philippines and our international territories for our expansions, as we can now conduct training 24/7 virtually. In terms of cost savings, we have reduced our annual costs by roughly 5 million pesos or 100,000 USD, with projected savings to be higher in the years to come. 

Because our cost went down by 50%, I would say that the pricing is competitive.

Before (and even during the pandemic), the company tried to create our own Learning Management System which we found to be quite difficult especially since there were a lot of changes affecting certain functions which had to be done quickly. It took the team a great deal of effort and time to communicate with all stakeholders and get the changes done. At the time we were looking for an outsourced solution, we came across CYPHER Learning, which we found to be more of a plug and play solution for us. There was a little customization and we could start to implement quickly. Eventually we ended up evaluating the platform's capabilities and ended up launching it for Potato Corner's domestic and international operations in barely 3-6 months of pilot testing.

We have started using CYPHER Learning's competency-based learning feature starting with a pilot batch in the Philippines and will encourage our global partners to do the same.

Businesses, whether big or small, should take a good look at CYPHER Learning in terms as it can really help improve remote training for companies. Teams should be open to exploring the functions of the product and what the solution can offer in terms of long-term plans. In our company, we wanted to ensure a good balance of physical training and remote training. I encourage decision makers to carefully assess is if a virtual / remote training environment suit their businesses. In general, before investing in any solution, decision makers should carefully weigh strategic goals, impact to operating costs / bottom line, and performance management.   

For Potato Corner, the solution came at a very opportune time, as we were able to proactively manage the ill effects of the global pandemic. 

I would rate the solution as a 9 out of 10.

We operate an online education platform that sells courses to audiences all over the world. We have a global audience, and we use CYPHER Learning as our primary learning management system. CYPHER Learning is our only LMS.

CYPHER Learning is a web-based application, so there is no need to deploy it. However, there is also an app that can be used to access the portal.

CYPHER Learning has allowed us to spend less time administering content. We no longer have to worry about whether our website is functioning or whether the content is being delivered as intended. That's what CYPHER Learning is for. They streamline the delivery of content, so we know how to set up classes, courses, assessments, and diplomas. CYPHER Learning also takes on a lot of the administrative burden from our organization, including customer support.

We use the gamification feature in relation to certification, but we are not yet taking full advantage of it. We are definitely looking into it.

CYPHER Learning has helped us reduce our training costs by approximately $2,000 per person trained.

CYPHER Learning has helped to reduce costs related to printing our materials.

We wouldn't be able to do what we do without CYPHER Learning. It's hard to quantify how much CYPHER Learning has helped increase profits, but it's essential to our business. Without CYPHER Learning, we wouldn't have a school.

The entire system is incredibly valuable, but one of the reasons we chose CYPHER Learning was the social interaction features, such as forums, student groups, and messaging. We hadn't seen these features in other learning management systems. The assessment management is also amazing. Overall, the system is well-designed. However, the social features were the deciding factor.

CYPHER Learning should definitely offer live video conferencing integration. We currently need to outsource this service, which means we cannot run webinars from within CYPHER Learning. This is definitely on our wish list.

The initial setup process is a bit cumbersome, but it is not impossible to complete. The company's support is excellent, so we were able to get help with any questions we had. 

The platform had a bit of a learning curve for our team, but our users, who tend to be older, were able to use it seamlessly. The average age of our users is over 50, so they are not always tech-savvy. We have had very few issues with our users being able to use the platform. Overall, the platform is user-friendly for our users, but it could be more user-friendly for administrators.

We learned some of the rules for assessments and completion the hard way. For example, if we change a role, it is not applied automatically. We have to manually update the role. We needed to verify that people had completed all the requirements to be issued a certificate. We changed the role halfway through the process because we found out that there was a gap and people were falling through the cracks. However, we had to manually correct the already-issued certificates. Therefore, the change of rules does not apply retroactively. We need to test anything that is conditional, especially completion rules.

I have been using CYPHER Learning for six years.

The solution is highly stable. In the six years we have been using CYPHER Learning, we have not experienced any downtime or crashing.

CYPHER Learning is very scalable. We are somewhere in the middle of its scalability range. This was one of the reasons we chose CYPHER Learning, as we were at the bottom of its scalability range at the time, and there is still room for us to grow comfortably without having to switch platforms.

The technical support is incredibly responsive, helpful, and respectful. They have their own support forum, where many questions have already been answered. However, if we need help, the support team has always been quick to respond and provide assistance.

Positive

The initial setup was a five out of ten. I had a general idea of the course structure, and I built it up one lesson at a time, exploring as I went. I didn't do a lot of forward planning, other than planning the course itself and then trying to use the platform to achieve that goal. I didn't start by looking at what the platform could do and then model the course on that.

The implementation was completed in-house with the help of technical support.

I give the solution a nine out of ten.

We are not yet ready to use CYPHER Learning's ability to recommend courses or assignments to learners based on their job titles or a set of competencies. This is because we sell the courses from our website. Instead, we are currently creating pathways for learners manually. This is something we want to explore further in the future, but we have not had the capacity to do so yet.

We have eight tutors that use CYPHER Learning within our organization.

There is maintenance required for the content, such as our courses. However, the platform itself does not require any maintenance, which is a great benefit of using CYPHER Learning. All of the platform's functionalities are provided by CYPHER Learning itself.

Users should know what they want to achieve with the platform, and they should also take the time to explore all of the platform's capabilities. Once users are set up, which is our current challenge, it can be difficult to add features like gamification or competency-based learning if they were not part of the original plan. Therefore, users should have a clear idea of their goals, but they should also be flexible and willing to adapt their strategy as they learn more about the platform.

We use CHYPHER Learning to deliver all our apprenticeship programs. All of the apprentice learners are added to the platform and follow several courses. We also provide access to employers so they can monitor the learners' progress.

We find that learners are much more invested in CHYPHER Learning compared to other LMS platforms we used in the past. The people who use the platform to learn and do their assignments are the ones who benefit the most from the system. It enabled us to engage with learners more than the previous systems we used.

We do a little gamification, but the problem is that our learners start at different times throughout the year. We have rolling programs, but some gamification features aren't relevant if one person starts in October and another in February. The person who started earlier will be ahead on any leaderboards, which isn't helpful. Gamification doesn't affect our learners' progress much because we haven't used it as much as we'd like. The interface isn't too important because of the nature of our rolling programs. 

We look at how we can extend what learners do based on their job roles. If they complete particular assignments well, we introduce other topics based on what they achieve. 

I don't think it has reduced our training costs. We still primarily do face-to-face instruction. Also, our goal for CYPHER Learning isn't necessarily to save money. We use it to enhance our programs. However, it saved us money on printing materials. 

The most valuable feature is competency tracking. All apprentices follow particular programs where they have to demonstrate competencies, skills, knowledge, and behavior standards. The ability to track and measure their progress against the norm is functional. By aligning the work that our learners submit and the learning resources, we get an excellent picture of where they are in their progression.

We're judged on those people's ability to achieve those competencies. We must ensure they meet the standards because they will be independently assessed after finishing the program. 

I've got one bespoke request with CYPHER Learning, but it's not an overall product improvement. I'd like a way to set deadlines for assignments to be submitted by learners' onboarding programs based on their enrollment dates. For example, if a learner starts in October, and we want the assignment submitted 30 days after that. 

We've been using CHYPHER Learning since October 2020.

CYPHER Learning is a solid platform. I rarely have problems with it. We had a caching issue a few months back, but we've had no problems aside from that. 

Adding more students to CYPHER Learning is simple. You just need to pay more money.

I rate CYPHER Learning's support a ten out of ten. I've contacted them several times and always gotten satisfactory answers. 

Positive

I built a custom solution a while ago. It was great, but keeping it updated was painful, and people constantly asked me questions about it. We also used Moodle and Lodash in the past.

I used CYPHER Learning in its previous form when it was called EDU 2.0. After that, I built my own system, but it was too much of a hassle. Finally, in 2020, I decided I would switch to another solution. I tested out Moodle, but it wasn't very good for competency-based learning, so I adopted CYPHER Learning. 

CYPHER Learning is a SaaS platform. We subscribe to it and add learners as needed. The setup is straightforward, but there are a few advanced features that you need to get your head around if you want to extend the way the platform works. I've done lots of work with webhooks and APIs to extend the platform and integrate our data systems. It's quite simple to log in and use the platform. There is no maintenance on our end. 

We are funded by the government, so we're capped at what each program costs. Students who use CYPHER Learning give us positive feedback, and the improved experience helps increase the number of learners. Getting learners to engage with the platform is always a challenge. They go on there, do the work, and leave positive feedback. It's great. 

We're considered a business, so we don't get education discounts. However, I am funded by the government the same way that a college or a school is funded. I don't have the kind of flexibility to pay these prices. It's a little bit more than I want to pay, but I'm okay with it.

I rate CYPHER Learning a ten out of ten. Before implementing CYPHER Learning, make sure you need all of its features. A lot of it is modular, so you can pick what you want.

I use CYPHER Learning to upload school information, publish the annual program, and upload the sections of classes, divided weekly. We also use this platform in a didactic and playful way so that students have a more striking way of learning. We also do exams through CYPHER Learning.

CYPHER Learning has helped our institution a lot, especially in terms of evaluations. It provides substantial help for the teacher. For example, I can create an exam and CYPHER Learning already corrects it. That level of automation has helped me a lot. I'd rather spend an extra hour in CYPHER Learning creating one more test for another section than spend three hours grading tests.

CYPHER Learning helps me by giving me the results of exams. With the percentages that I receive from the platform I save a lot of time in the administrative sense.

I have 150 students in my charge. Whereas before, I had to correct the exam of each one of the 150 students, now I can simply access CYPHER Learning and see the results. The time that I used to correct exams I now use to create classes with more fun content or more games. I feel calmer in that sense. It has given me peace of mind.

It also helps in getting students to become more engaged and develop thinking skills. There is an option within the system that enables me to insert games from third-party platforms via links. The flexibility of being able to insert audio or links helps to challenge students to demonstrate their entrepreneurship and their level of thinking.

Our school is in a process of transformation where more emphasis is being given to inverted education. In that model, new content is initially introduced through online videos and readings before the class takes place. We have already achieved four stars in the EFQM model. Part of the process of reaching five stars is to be up to date with the new methodologies of education worldwide, such as the flipped classroom, where the focus of attention is inverted from the teacher to the students. In that model, students take more responsibility in the learning process. CYPHER Learning allows us to introduce subjects and inform students about the topics and give them a "warm-up" for what is going to happen in class.

Through the system, I also have an idea of how a student is doing since I can see the grades and scores they have received. That can help in part with intervention for students who need help. I can send them a link with content so they can practice the subject more, or I can talk to them through the chat to discuss what they need. In these ways, it helps me track students with difficulties and intervene.

Another benefit is that we no longer use so much paper or the school printing press, saving us a lot on costs. In addition, since there is not as much printing anymore, we no longer need as many staff in the printing part of the school.

I can use a template to replicate class content so that I can use the same content in the three sections where I teach. That way, I don't have to continuously edit my classes. It's very useful.

The platform helps me organize basic sections. I share videos, presentations,  and games like Kahoot, and this helps me facilitate learning management. There are students who are interested in this, and there are others who are not part of these activities. For me, it is very useful to send links to students with informative content before class so that they are more prepared. That has been very beneficial for me.

The platform also gives you an idea of the percentages when it comes to students' performance.

And when it comes to exams, if I want to assign one exam to specific students, the platform makes it easy for me to share the exam in that way. The platform makes it easy for me to communicate with students. I simply use the inbox, select the classroom and the student, and then send the exam that I want that student to send him. That's it. For me, this is a very important feature.

CYPHER Learning is also quite user-friendly. It is not complicated to use. Students know how to manage it, upload their homework, and take exams. The students can see their results as well. The exam files can be changed and it has many settings that allow for flexibility in giving exams.

If there is something that the platform could improve on, it would be in showing the number of words in a document that a student uploads. When I have to review essays I cannot see the number of words in them. The platform should count the words.

Another issue is in the area of exams. They could be more personalized and specific. For example, if I want to create a text with several gaps where the students have to fill in the correct words, it is very difficult to do through CYPHER Learning.

We have not necessarily saved money on textbooks since English learners have a printed book that is not in CYPHER Learning. If CYPHER Learning had an English reading platform it would be fantastic. If they could add a platform like Black Cat to their services it would be beneficial. CYPHER Learning doesn't include games either. I usually have to go to third-party sites, like Kahoot and Bamboo. I think you can add games through SCORM but I don't think it's that good. Because it does not include fun games like the ones I use, I have to buy them, and they are not cheap.

I have been using CYPHER LEARNING for three to four years.

It is quite stable and also provides services during hours when we do not have classes.

CYPHER Learning is the backbone of the school. It is used continuously. It gives us structure for the functioning of our learning sessions, and enough functionality to work in those sessions and on everything else. It gives us structure and unity.

For example, if I have an exam that I create in English for high school and a colleague of mine from another grade wants to use that exam, he can use it. I have the ability to share materials such as exams with other teachers.

We have 250 to 300 users, teachers and administrators, not counting the students.

The solution’s technical support is good. I mostly turn to the systems administrator team at our school when I have problems with CYPHER Learning. I know that the vendor has support for the platform but I prefer to talk to a person by phone or in person. From what I understand about CYPHER LEARNING's support, it is a chat with a robot. In some cases it helps but in some cases it doesn't.

I don't have a phone number of a CYPHER Learning manager to turn to. If they had a helpline it might be better.

Neutral

I used Canvas LMS, although I couldn't create exams in it. It is a very good platform, but CYPHER Learning is better for creating exams for school.

In the beginning, it was complicated. We all did not understand what the system was. Some teachers were more skilled than others in finding the features. Some teachers, even to this day, don't know how to make an exam in CYPHER Learning. They haven't figured it out.

There was a training process but there was a lot of information so it took us time to decipher. Our deployment took two to three months. There was a lot of publicity and information about CYPHER Learning at our school, in meetings and through training. They gave us links to tutorials as well. It was a whole implementation process.

I would like us to receive more tutorials on the SCORM format. I found it very useful and that there are many things that can be done with it. We also learned that with the Lumen program you have a massive number of formats for games that can be inserted into CYPHER Learning via SCORM.

Our school has three different levels: initial, elementary, and high school. Our department of system administrators, consisting of three or four, is in charge of CYPHER Learning.

We have an intermediary between CYPHER LEARNING and our school, a company that helped our school with the implementation. They just gave a talk about the use of SCORM a few days ago which I wish had been a little longer.

The cost of CYPHER Learning was necessary to handle the situation that occurred during the pandemic. Since then, CYPHER Learning has continued to justify its cost since it makes it possible for a teacher to take charge of more sections. Teachers can handle more exams and more students because more things are automated. If a teacher used to handle four sections, he now has five because he does not have to correct so many exams. This has led to reducing staff.

This automation is priceless. Now, teachers can focus on other aspects with the additional time saved on reviewing exams.

In addition, I can share content with other people. All of this is a benefit for the school.

My advice is to make sure you have a lot of training. Your school should create many training sessions to help people know how to use it, with practical examples of how exams and sections are created. That way, teachers will become familiar with the platform. We had teachers who were very afraid to use the platform at first. With enjoyable training sessions, you can break the ice.

During the pandemic, we felt isolated since we did not have the ability to ask our colleagues for help.

In terms of face-to-face education, a suggestion for CYPHER LEARNING is that it give more presence to CYPHER Learning as an entity in the school by teaching more about how to exploit the tools: how to create games, and more about the use of SCORM. In our case, each teacher has discovered many things on their own. There is a need for more of a company presence.

Learn to trust yourself. Technology is your friend, so do not be afraid of it. It can help you in your processes. There is a saying that "employability is a journey, not a destination." Many things can be learned on this journey. Your job as a teacher does not have to be a final destination. We need to accept that we are on a journey in which everything can change and that we need to adapt. CYPHER Learning has taught me to adapt.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Uso CYPHER Learning para subir información de la escuela, publicar el programa anual y subir las secciones de clases, divididas semanalmente. También utilizamos esta plataforma de forma didáctica y lúdica para que los alumnos tengan una forma más llamativa de aprender. También hacemos exámenes a través de CYPHER Learning.

¿Cómo ha ayudado a mi organización?

CYPHER Learning ha ayudado mucho a nuestra institución, especialmente en términos de evaluaciones. Proporciona una ayuda sustancial para el profesor. Por ejemplo, puedo crear un examen y CYPHER Learning ya lo corrige. Ese nivel de automatización me ha ayudado mucho. Prefiero pasar una hora extra en CYPHER Learning creando una prueba más para otra sección que pasar tres horas calificando pruebas.

CYPHER Learning me ayuda dándome los resultados de los exámenes. Con los porcentajes que recibo de la plataforma ahorro mucho tiempo en el sentido administrativo.

Tengo 150 estudiantes a mi cargo. Mientras que antes tenía que corregir el examen de cada uno de los 150 alumnos, ahora simplemente puedo acceder a CYPHER Learning y ver los resultados. El tiempo que solía corregir exámenes ahora lo uso para crear clases con contenido más divertido o más juegos. Me siento más tranquila en ese sentido. Me ha dado tranquilidad.

También ayuda a que los estudiantes se involucren más y desarrollen habilidades de pensamiento. Hay una opción dentro del sistema que me permite insertar juegos de plataformas de terceros a través de enlaces. La flexibilidad de poder insertar audio o enlaces ayuda a desafiar a los estudiantes a demostrar su emprendimiento y su nivel de pensamiento.

Nuestro colegio se encuentra en un proceso de transformación donde se le está dando más énfasis a la educación invertida. En ese modelo, el nuevo contenido se introduce inicialmente a través de videos y lecturas en línea antes de que se lleve a cabo la clase. Ya hemos conseguido cuatro estrellas en el modelo EFQM. Parte del proceso de llegar a cinco estrellas es estar al día con las nuevas metodologías de educación a nivel mundial, como el aula invertida, donde el foco de atención se invierte del docente a los alumnos. En ese modelo, los estudiantes asumen más responsabilidad en el proceso de aprendizaje. CYPHER Learning nos permite introducir temas e informar a los estudiantes sobre los temas y darles una pequeña "revelación" de lo que sucederá en clase.

A través del sistema, también tengo una idea de cómo le está yendo a un estudiante, ya que puedo ver las calificaciones y puntajes que ha recibido. Eso puede ayudar en parte con la intervención para los estudiantes que necesitan ayuda. Puedo enviarles un enlace con contenido para que practiquen más el tema, o puedo hablar con ellos a través del chat para discutir lo que necesitan. De esta manera, me ayuda a rastrear a los estudiantes con dificultades e intervenir.

Otro beneficio es que ya no usamos tanto papel ni la imprenta escolar, ahorrándonos mucho en costos. Además, dado que ya no hay tanta impresión, ya no necesitamos tanto personal en la parte de impresión de la escuela.

¿Qué es lo más valioso?

Puedo usar una plantilla para replicar el contenido de la clase para poder usar el mismo contenido en las tres secciones donde enseño. De esa manera, no tengo que editar continuamente mis clases. Es muy útil.

La plataforma me ayuda a organizar secciones básicas. Comparto videos, presentaciones y juegos como Kahoot, y esto me ayuda a facilitar la gestión del aprendizaje. Hay estudiantes que están interesados en esto, y hay otros que no son parte de estas actividades. Para mí es muy útil enviar enlaces a los alumnos con contenido informativo antes de la clase para que estén más preparados. Eso ha sido muy beneficioso para mí.

La plataforma también te da una idea de los porcentajes en lo que respecta al rendimiento de los estudiantes.

Y cuando se trata de exámenes, si quiero asignar un examen a estudiantes específicos, la plataforma me facilita compartir el examen de esa manera. La plataforma me facilita la comunicación con los estudiantes. Simplemente uso la bandeja de entrada, selecciono el aula y el alumno, y luego envío el examen que quiero que ese alumno haga. Para mí, esta es una característica muy importante.

CYPHER Learning también es bastante fácil de usar. Los estudiantes saben cómo administrarlo, subir sus tareas y realizar exámenes. Los estudiantes también pueden ver sus resultados. Los archivos de examen se pueden cambiar y tiene muchas configuraciones que permiten flexibilidad al realizar exámenes.

¿Qué necesita mejorar?

Si hay algo en lo que podría mejorar la plataforma sería en mostrar la cantidad de palabras en un documento que sube un estudiante. Cuando tengo que revisar ensayos no puedo ver el número de palabras en ellos. La plataforma debe contar las palabras.

Otro tema es en el área de los exámenes. Podrían ser más personalizados y específicos. Por ejemplo, si quiero crear un texto con varios espacios en blanco donde los alumnos deben completar las palabras correctas, es muy difícil hacerlo a través de CYPHER Learning.

No necesariamente hemos ahorrado dinero en libros de texto ya que los estudiantes de inglés tienen un libro impreso que no está en CYPHER Learning. Si CYPHER Learning tuviera una plataforma de lectura en inglés sería fantástico. Si pudieran agregar una plataforma como Black Cat a sus servicios, sería beneficioso. CYPHER Learningtampoco incluye juegos. Por lo general, tengo que ir a sitios de terceros, como Kahoot y Bamboo. Creo que puedes agregar juegos a través de SCORM, pero no creo que sea tan bueno. Como no incluye juegos divertidos como los que yo uso, los tengo que comprar, y no son baratos.

¿Por cuánto tiempo he usado la solución?

He estado usando CYPHER LEARNING durante tres o cuatro años.

¿Qué pienso sobre la estabilidad de la solución

Es bastante estable y también brinda servicios en horas en las que no tenemos clases.

¿Qué opino de la escalabilidad de la solución?

CYPHER Learning es la columna vertebral de la escuela. Se usa continuamente. Nos da estructura para el funcionamiento de nuestras sesiones de aprendizaje y suficiente funcionalidad para trabajar en esas sesiones y en todo lo demás. Nos da estructura y unidad.

Por ejemplo, si tengo un examen que creo en inglés para la escuela secundaria y un colega mío de otro grado quiere usar ese examen, puede usarlo. Tengo la capacidad de compartir materiales como exámenes con otros profesores.

Tenemos de 250 a 300 usuarios, profesores y administradores, sin contar los alumnos.

¿Y el servicio de atención al cliente y el soporte?

El soporte técnico de la solución es bueno. Principalmente recurro al equipo de administración de sistemas de nuestra escuela cuando tengo problemas con CYPHER Learning. Sé que el proveedor tiene soporte para la plataforma pero prefiero hablar con una persona por teléfono o en persona. Por lo que entiendo sobre el soporte de CYPHER LEARNING, es un chat con un robot. En algunos casos ayuda, pero en otros no.

No tengo un número de teléfono de un administrador de CYPHER Learning al que acudir. Si tuvieran una línea de ayuda sería mejor.

¿Cómo calificaría el servicio y soporte al cliente?

Neutral

¿Qué solución usé anteriormente y por qué cambié?

Usé Canvas LMS, aunque no pude crear exámenes en él. Es una plataforma muy buena, pero CYPHER Learning es mejor para crear exámenes para la escuela.

¿Cómo fue la configuración inicial?

Al principio fue complicado. Todos no entendíamos lo que era el sistema. Algunos maestros eran más hábiles que otros para encontrar las características. Algunos profesores, hasta el día de hoy, no saben cómo hacer un examen en CYPHER Learning.

Hubo un proceso de entrenamiento pero había mucha información por lo que nos tomó tiempo descifrar. Nuestro despliegue tomó de dos a tres meses. Hubo mucha publicidad e información sobre CYPHER Learning en nuestra escuela, en reuniones y en capacitaciones. También nos dieron enlaces a tutoriales. Fue todo un proceso de implementación.

Me gustaría que recibiéramos más tutoriales sobre el formato SCORM. Me pareció muy útil y que hay muchas cosas que se pueden hacer con él. También aprendimos que con el programa Lumen tienes una gran cantidad de formatos para juegos que se pueden insertar en CYPHER Learning a través de SCORM.

¿Y el equipo de implementación?

Nuestra escuela tiene tres niveles diferentes: inicial, primaria y secundaria. Nuestro departamento de administradores de sistemas, formado por tres o cuatro miembros, está a cargo de CYPHER Learning.

Tenemos un intermediario entre CYPHER LEARNING y nuestra escuela, una empresa que ayudó a nuestra escuela con la implementación. Hace unos días dieron una charla sobre el uso de SCORM que me hubiera gustado que fuera un poco más larga.

¿Cuál fue nuestro Retorno de Inversión?

El costo de CYPHER Learning fue necesario para manejar la situación que se presentó durante la pandemia. Desde entonces, CYPHER Learning ha seguido justificando su coste ya que permite que un profesor se haga cargo de más secciones. Los maestros pueden manejar más exámenes y más estudiantes porque más cosas están automatizadas. Si antes un profesor manejaba cuatro secciones, ahora tiene cinco porque no tiene que corregir tantos exámenes. Esto ha llevado a la reducción de personal necesario.

Esta automatización no tiene precio. Ahora, los profesores pueden concentrarse en otros aspectos con el tiempo adicional ahorrado en la revisión de exámenes.
Además, puedo compartir contenido con otras personas. Todo esto es un beneficio para la escuela.

¿Qué otro consejo tengo?

Mi consejo es que te asegures de tener mucho entrenamiento. Tu escuela debería crear muchas sesiones de capacitación para ayudar a las personas a saber cómo usarlo, con ejemplos prácticos de cómo se crean los exámenes y las secciones. De esa manera, los profesores se familiarizarán con la plataforma. Tuvimos profesores que al principio tenían mucho miedo de usar la plataforma. Con sesiones de entrenamiento agradables, puedes romper el hielo.

Durante la pandemia nos sentimos aislados ya que no teníamos la capacidad de pedir ayuda a nuestros compañeros.

En cuanto a la educación presencial, una sugerencia para CYPHER LEARNING es que le dé más presencia a CYPHER Learning como entidad en la escuela enseñando más sobre cómo explotar las herramientas: cómo crear juegos y más sobre el uso de SCORM. En nuestro caso, cada profesor ha descubierto muchas cosas por su cuenta. Hay una necesidad de una mayor presencia de la empresa.

Aprende a confiar en ti mismo. La tecnología es tu amiga, así que no le tengas miedo. Te puede ayudar en tus procesos. Hay un dicho que dice que "la empleabilidad es un viaje, no un destino". Muchas cosas se pueden aprender en este viaje. Tu trabajo como docente no tiene por qué ser un destino final. Necesitamos aceptar que estamos en un viaje en el que todo puede cambiar y que debemos adaptarnos. CYPHER Learning me ha enseñado a adaptarme.

CYPHER Learning is where we upload the class sections and create links so that students can connect to Zoom. These things were mostly done during the pandemic and part-time face-to-face education.

Now that we have returned to full face-to-face education, I still upload the material to the platform but our use of the platform is lower.

CYPHER Learning was implemented in our institution at the time of the pandemic. Before that, things were quite messy because we had another platform that was used more as a scheduling calendar for the parents. Teachers did not know exactly how to use it and teachers could only send links individually. NEO LMS helped us to organize ourselves, both in terms of class schedules and organizing information about the academic year. It also helped us with direct communication with the students and parents.

Another benefit is that it enables students to have a means of access to school information no matter where they are. For example, if a student is sick or is traveling, the system enables him to have the information he needs, to observe the material, and to see the comments of his classmates live.

Using the platform is interesting and fast. I work with 11 and 12-year-old students who already handle the systems area a bit. It allows me to see how much a student is interacting with the activities. In that way, as a teacher, I can help them with any problems they have.

The main way it helps in this regard is through the direct-message feature. This is the best tool in CYPHER Learning for intervening and correcting. Because my students are 11 and 12 years old, not all interventions can be done through the platform. Most of the time, we do personal meetings by Zoom to provide more active intervention.

Also, during the pandemic, I saved a lot of time on administrative work by using CYPHER Learning, especially since I am a teacher of the same subject in different classes. Thanks to the platform, I was able to share the folders only once instead of having to duplicate or recreate them. I saved about four to five hours a week on administrative work.

I mainly use the storage folders that allow students to upload their work in an organized way. By providing a large storage capacity, the system allows students to upload videos and images. I can also rate students and give them feedback with comments or stickers.

For me, the system is quite agile because I have it sorted by grade and sections within the grade. That way, if I want to send a message to the grade, I simply enter and send the message. It also allows me to send messages individually.

I believe that communication is one of the main elements needed for education, whether it is virtual, semi-attendance, or face-to-face. There is not always a way to solve students' doubts immediately, but CYPHER Learning facilitates communication between students and teachers.

I have also used tools such as the discussion forums where students can give their opinions. The forums allow students to compare their answers and to reply to the questions or opinions of their classmates. If they come across an opinion they like better, they can avoid waiting to ask the teacher questions. It has definitely helped on this topic.

These activities are part of our educational goals: that students gain the ability to self-regulate, overcome, and seek better strategies, although during the pandemic it was used more than now in face-to-face education.

But CYPHER Learning still allows them to do these activities. For example, sometimes I upload reinforcement activities and, although the students know that they are not going to be given any score for doing them, they prefer to do them anyway because they can receive an immediate response. They do these reinforcement activities autonomously to have a better idea of the kinds of topics they might see in an in-person exam.

It is a fairly agile and intuitive environment. As the vendor updates things such as allowing sessions to be done only through Zoom, and the ease of manipulating the class sections, I feel more and more confident using the platform.

The vendor could improve on the chat system. Right now, the student only has access to messaging. Maybe it would be good to have a mini chat or the ability to do video calls with teachers if they have any questions about an assignment.

Another improvement would be the ability to create groups. Currently, a teacher has to manually drag the names of the students. It would be better if the students themselves could create groups independently.

I started using CYPHER LEARNING two and a half years ago.

It is very stable. In the time we have had it, it has only gone down a few times.

While we were in virtual education mode, it allowed us as many resources as we needed. Now that we have returned to face-to-face education, our use has decreased a bit, but we will continue using it.

We have about 2,000 users, including teachers, parents, and students.

The technical support is quite good. No matter what time of day it was, when I went to the forums, I always received quick answers.

Positive

This is our first LMS.

For me, the setup was quite simple. It was very automatic and the class sections are quite flexible. It took approximately two weeks.

CYPHER LEARNING offered us an expert who assisted us in making full use of the platform. We had training meetings and practical exercises. The person who trained us showed us how to use it step by step. The training was divided into sections and classes, and if you had any questions, you shared your screen so that the administrators could help you. 

Once the face-to-face training was completed, the system administrators were left in charge to advise us when there are questions.

Thanks to this LMS we had a more flexible way of managing the period of virtual education. We had the option to save time by uploading folders and grading the students' work. We were able to find everything we needed in a single place.

We are in the process of learning about the whole subject of automation and adaptive learning. We recently had training where they taught us everything about auto-responses, qualifications, and automated messages to facilitate administrative work.

Because my students, aged 11 and 12, are at a very initial level, they are still entering CYPHER Learning only to review the classes that the teacher uploads, so their use of its tools is very basic. During the pandemic, they were slowly directed on how to upload things. They have not yet mastered the platform.

I would tell others who are looking into this product that it is a fairly agile platform, especially in educational management. It also eases the virtual and semi-face-to-face learning process, because it allows you to create independent users, such as parents or students in one area, where they can do a general scan of their academic progress. And the uploading and storage area of data is quite capable.

CYPHER Learning taught me to get closer to my students and allowed me to do so. Now, there is a space where I can comment on any topic at any time. It has allowed me to speed up the process of communicating with them.

Foreign Language:(Spanish)

¿Cuál es nuestra razón de uso principal?

CYPHER Learning es donde cargamos las secciones de clase y creamos enlaces para que los estudiantes puedan conectarse a Zoom. Estas cosas se hicieron principalmente durante la pandemia y durante la educación semi-presencial.

Ahora que hemos vuelto a la educación presencial completa, sigo subiendo el material a la plataforma pero nuestro uso de la plataforma es menor.

¿Cómo ha ayudado a mi organización?

CYPHER Learning se implementó en nuestra institución en el momento de la pandemia. Antes de eso, las cosas estaban bastante desordenadas porque teníamos otra plataforma que se usaba más como un calendario de programación para los padres. Los profesores no sabían exactamente cómo usarlo y solo podían enviar enlaces individualmente. CYPHER Learning nos ayudó a organizarnos, tanto en los horarios de clases como en la organización de la información del curso académico. También nos ayudó con la comunicación directa con los estudiantes y los padres.

Otro beneficio es que permite a los estudiantes tener un medio de acceso a la información escolar sin importar dónde se encuentren. Por ejemplo, si un estudiante está enfermo o está de viaje, el sistema le permite tener la información que necesita, observar el material y ver en vivo los comentarios de sus compañeros.

Usar la plataforma es interesante y ágil. Trabajo con alumnos de 11 y 12 años que ya manejan un poco el área de sistemas. Me permite ver cuánto está interactuando un estudiante con las actividades. De esa manera, como docente, puedo ayudarlos con cualquier problema que tengan.

La forma principal en que ayuda en este sentido es a través de la función de mensaje directo. Esta es la mejor herramienta de CYPHER Learning para intervenir y corregir. Debido a que mis alumnos tienen 11 y 12 años, no todas las intervenciones se pueden realizar a través de la plataforma. La mayoría de las veces, hacemos reuniones personales por Zoom para brindar una intervención más activa.

Además, durante la pandemia, ahorré mucho tiempo en trabajo administrativo usando CYPHER Learning, especialmente porque soy profesor de la misma materia en diferentes clases. Gracias a la plataforma, pude compartir las carpetas solo una vez en lugar de tener que duplicarlas o recrearlas. Ahorré entre cuatro y cinco horas a la semana en trabajo administrativo.

¿Qué es lo más valioso?

Uso principalmente las carpetas de almacenamiento que permiten a los estudiantes subir su trabajo de manera organizada. Al proporcionar una gran capacidad de almacenamiento, el sistema permite a los estudiantes cargar vídeos e imágenes. También puedo calificar a los estudiantes y darles retroalimentación con comentarios o calcomanías.

Para mí el sistema es bastante ágil porque lo tengo ordenado por grado y secciones dentro del grado. De esa forma, si quiero enviar un mensaje al grado, simplemente entro y envío el mensaje. También me permite enviar mensajes individualmente.

Considero que la comunicación es uno de los principales elementos necesarios para la educación, ya sea virtual, semipresencial o presencial. No siempre hay una forma de resolver las dudas de los alumnos de forma inmediata, pero CYPHER Learning facilita la comunicación entre alumnos y profesores.

También he utilizado herramientas como los foros de discusión donde los alumnos pueden dar su opinión. Los foros permiten a los alumnos comparar sus respuestas y responder a las preguntas u opiniones de sus compañeros. Si se encuentran con una opinión que les gusta más, pueden evitar esperar para hacerle preguntas al maestro. Definitivamente ha ayudado en este tema.

Estas actividades forman parte de nuestros objetivos educativos: que los alumnos adquieran la capacidad de autorregularse, superarse y buscar mejores estrategias, aunque durante la pandemia se utilizó más que ahora en la educación presencial.

Pero CYPHER Learning aún les permite realizar estas actividades. Por ejemplo, a veces subo actividades de refuerzo y, aunque los alumnos saben que no les van a dar ningún puntaje por hacerlas, prefieren hacerlas de todos modos porque pueden recibir una respuesta inmediata. Realizan estas actividades de refuerzo de forma autónoma para tener una mejor idea de los tipos de temas que podrían ver en un examen presencial.

Es un entorno bastante ágil e intuitivo. A medida que el proveedor actualiza cosas como permitir que las sesiones se realicen solo a través de Zoom y la facilidad de manipular las secciones de la clase, me siento cada vez más segura al usar la plataforma.

¿Qué necesita mejorar?

El proveedor podría mejorar el sistema de chat. En este momento, el estudiante solo tiene acceso a la mensajería. Tal vez sería bueno tener un mini chat o la posibilidad de hacer videollamadas con los maestros si tienen alguna pregunta sobre una tarea.

Otra mejora sería la posibilidad de crear grupos. Actualmente, un profesor tiene que arrastrar manualmente los nombres de los alumnos. Sería mejor si los propios estudiantes pudieran crear grupos de forma independiente.

¿Por cuánto tiempo he usado la solución?

Empecé a usar CYPHER LEARNING hace dos años y medio.

¿Qué pienso sobre la estabilidad de la solución?

Es muy estable. En el tiempo que lo hemos tenido, solo ha fallado un par de veces.

¿Qué opino de la escalabilidad de la solución?

Mientras estábamos en modo de educación virtual, nos permitió los recursos que necesitábamos. Ahora que hemos vuelto a la educación presencial, nuestro uso ha disminuido un poco, pero lo seguiremos usando.

Tenemos alrededor de 2,000 usuarios, incluidos maestros, padres y estudiantes.

¿Y el servicio de atención al cliente y el soporte?

El soporte técnico es bastante bueno. Sin importar la hora del día que fuera, cuando iba a los foros, siempre recibía respuestas rápidas.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

Este es nuestro primer LMS.

¿Cómo fue la configuración inicial?

Para mí, la configuración fue bastante simple. Era muy automático y las secciones de clase son bastante flexibles. Tomó aproximadamente dos semanas.

CYPHER LEARNING nos ofreció un experto que nos ayudó a aprovechar al máximo la plataforma. Tuvimos reuniones de capacitación y ejercicios prácticos. La persona que nos capacitó nos mostró cómo usarlo paso a paso. La capacitación se dividió en secciones y clases, y si teníamos alguna pregunta, compartimos nuestras pantallas para que los administradores pudieran ayudarnos.

Una vez finalizada la formación presencial, se quedaron los administradores del sistema como encargados de asesorarnos cuando hubieran dudas.

¿Cuál fue nuestro Retorno de Inversión?

Gracias a este LMS teníamos una forma más flexible de gestionar el periodo de educación virtual. Teníamos la opción de ahorrar tiempo cargando carpetas y calificando el trabajo de los estudiantes. Pudimos encontrar todo lo que necesitábamos en un solo lugar.

¿Qué otro consejo tengo?

Estamos en el proceso de aprender sobre todo el tema de la automatización y el aprendizaje adaptativo. Recientemente tuvimos una capacitación donde nos enseñaron todo sobre respuestas automáticas, calificaciones y mensajes automatizados para facilitar el trabajo administrativo.

Debido a que mis alumnos, de 11 y 12 años, están en un nivel muy inicial, todavía ingresan a CYPHER Learning solo para revisar las clases que sube el maestro, por lo que su uso de sus herramientas es muy básico. Durante la pandemia, se les instruyó lentamente sobre cómo subir cosas. Todavía no han dominado la plataforma.

Les diría a otros que están investigando este producto que es una plataforma bastante ágil, especialmente en la gestión educativa. También facilita el proceso de aprendizaje virtual y semipresencial, ya que permite crear usuarios independientes, como padres o estudiantes en un área, donde pueden hacer un escaneo general de su progreso académico. Y el área de subir documentos y almacenamiento de datos es bastante capaz.

CYPHER Learning me enseñó a acercarme a mis alumnos y me permitió hacerlo. Ahora, hay un espacio donde puedo comentar sobre cualquier tema en cualquier momento. Me ha permitido acelerar el proceso de comunicación con ellos.