My primary use case is the digital identity for access management of users and the configuration of passwords, or MSA, or SSO.
Security Delivery Analyst at a computer software company with 10,001+ employees
Good policy configuration and tech support
Pros and Cons
- "Password Vault's policy configuration is very good - when you receive an attack, you can segment the structure of the project in order to isolate parts or users."
- "Upgrading the product is very difficult, so this could be an area for improvement."
What is our primary use case?
What is most valuable?
Password Vault's policy configuration is very good - when you receive an attack, you can segment the structure of the project in order to isolate parts or users.
What needs improvement?
Upgrading the product is very difficult, so this could be an area for improvement.
For how long have I used the solution?
I've been using this solution for six months.
Buyer's Guide
CyberArk Privileged Access Manager
September 2025

Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,778 professionals have used our research since 2012.
What do I think about the stability of the solution?
There have been a few lags when connecting with RDP, but otherwise, the stability is good.
What do I think about the scalability of the solution?
Password Vault's scalability is good.
How are customer service and support?
The technical support is very good in general but could provide more help when upgrading.
What other advice do I have?
I would rate this solution eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Information Security Analyst at a financial services firm with 1,001-5,000 employees
User-friendly GUI but more expensive than most competitors
Pros and Cons
- "CyberArk's GUI is user friendly."
- "Password Vault is much pricier than other solutions. A vendor team might struggle to explain why that price is justified. There are good alternatives that cost less."
What is our primary use case?
The primary use case is to monitor the official activity of a privileged user for privilege violations.
What is most valuable?
CyberArk's GUI is user friendly.
For how long have I used the solution?
I have been using CyberArk for only six months.
What do I think about the stability of the solution?
Password Vault is a reasonably stable solution.
What do I think about the scalability of the solution?
I've only used it for a few months, so it's hard for me to say how scalable Password Vault is. Those who've used it longer and deployed it on more endpoints could answer that question better.
How are customer service and support?
We're served by CyberArk's regional support based in India and Singapore, but I want country-level support in Bangladesh, so I can get help quickly. Also, online support is annoying. I would like to get face-to-face support from a local CyberArk representative.
How was the initial setup?
Setting up Password Vault is not easy. We needed an online consultant to help us.
What's my experience with pricing, setup cost, and licensing?
Password Vault is much pricier than other solutions. A vendor team might struggle to explain why that price is justified. There are good alternatives that cost less.
What other advice do I have?
I rate CyberArk Enterprise Password Vault seven out of 10
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
CyberArk Privileged Access Manager
September 2025

Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,778 professionals have used our research since 2012.
Senior Security Manager at SMU
Reliable, scalable, and easy to install but the pricing could be better as it's expensive
Pros and Cons
- "Its' quite stable."
- "They need to provide better training for the System Integrator."
What is our primary use case?
We use this solution for ID purposes. When we remove a user from the server, we need a privileged ID password.
We are a University. It's a large organization.
What is most valuable?
It's not very different when compared with other products.
What needs improvement?
From what I can see, the Systems Integrator is useless. When I ask for the information, nothing is given to me. They need to provide better training for the System Integrator.
For how long have I used the solution?
I have been working with this solution for two years.
What do I think about the stability of the solution?
Its' quite stable.
What do I think about the scalability of the solution?
It's a scalable solution but could be improved. On a scale of one to five, I would rate it a four.
How are customer service and technical support?
I have not used technical support.
How was the initial setup?
The initial setup is pretty easy. It is not complex.
What about the implementation team?
We used a reseller, integrators, but they were useless to me.
What's my experience with pricing, setup cost, and licensing?
Pricing is quite high and it could be improved.
What other advice do I have?
I would rate CyberArk Privileged Access Security a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CDO & Co-Founder at ELYTIK
Complete package, thorough threat detection, but expensive
Pros and Cons
- "This is a complete solution that can detect cyber attacks well."
What is most valuable?
This is a complete solution that can detect cyber attacks well. I have found the proxy features most valuable for fast password web access.
For how long have I used the solution?
I use the solution for security. I make sure the bulk of the password of the certificate for the cloud and on-premise applications are good. I action and administer them when needed.
What do I think about the stability of the solution?
The solution is stable, it is very resilient.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
How was the initial setup?
The installation is not difficult for me because all the information is on the website.
What's my experience with pricing, setup cost, and licensing?
The solution is very expensive and requires a license. We pay for an enterprise license.
What other advice do I have?
This is a complete package that has a lot of the capabilities you would want in this type of solution but it is very expensive.
I rate CyberArk PAS a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 51-200 employees
Local tech support is very helpful
Pros and Cons
- "The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
- "The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers."
What is our primary use case?
Our primary use case for this solution is business and client management. Our clients are mostly from the banking sector.
What is most valuable?
The CyberArk solutions that have been the most valuable for my solution are the Discovery & Audit (DNA) and Privileged Threat Analytics (PTA) tools. CyberArk is a very important tool for my organization.
The setup was very easy for me.
What needs improvement?
The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers.
For how long have I used the solution?
I have been using the solution for about a year. My company resells and implements this solution.
What do I think about the stability of the solution?
I think this solution has a lot of stability.
How are customer service and technical support?
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five.
How was the initial setup?
The initial setup was straightforward. It can be carried out by a single person.
Which other solutions did I evaluate?
The great thing about this solution is that they offer tech support in my language.
What other advice do I have?
I recommend this product.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Director - Enterprise Security, Fraud and Supplier Risk Management at a financial services firm with 1,001-5,000 employees
Secure and functionally complete
Pros and Cons
- "I haven't really thought about anything that I want to use it for, that I couldn't use it for."
- "I would like to see more integration with more tools, for more APIs."
What is our primary use case?
I used CyberArk for vaulting passwords.
What is most valuable?
I haven't really thought about anything that I want to use it for, that I couldn't use it for.
What needs improvement?
I would like to see more integration with more tools, for more APIs.
For how long have I used the solution?
I have used this solution in the last 12 months.
How was the initial setup?
The initial setup was not overly complex but it wasn't straightforward.
Once it was prepared properly, it was okay.
What other advice do I have?
I would rate CyberArk Enterprise Password Vault an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a tech services company with 11-50 employees
Priced well with good support, stable, and scalable
Pros and Cons
- "The most valuable feature is Special Monitoring."
- "The authentication port is available in CyberArk Alero but not Fortinet products."
What is our primary use case?
I am a consultant. We are in the process of using this in our clients' companies.
What is most valuable?
The most valuable feature is Special Monitoring.
What needs improvement?
The authentication port is available in CyberArk Alero but not Fortinet products.
For how long have I used the solution?
I have been working with CyberArk PAS for one year.
What do I think about the stability of the solution?
CyberArk is stable.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
I have limited experience with technical support, but our customers like the support.
In general, it appears to be fine.
Which solution did I use previously and why did I switch?
I have also worked with Thycotic, until the completion of the project.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
It is best suited for mid to large-size enterprises. It is not the best for smaller companies, largely because of the price.
I believe that this solution is priced well. It's the market leader and I think that it's the best solution.
The price is quite good for us.
What other advice do I have?
For those who are interested in using this product, you have to know your requirements and compare them with CyberArk to see if it is suitable for them and fits their budget.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Junior Product Consultant at a tech services company with 501-1,000 employees
Good technical support with helpful third party vendors and good at recording actions
Pros and Cons
- "The technical support is good."
- "We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
What is our primary use case?
I primarily use the solution to record any actions taken on specific important targets. It allows management to look at actions and play them back to see what was done within the environment.
What is most valuable?
The technical support is good.
It's pretty good at recording actions taken within an environment.
What needs improvement?
We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process.
The solution could be more stable.
It should have more specific configurations. There are lots of types of servers and devices. The product should have a more detailed, specific configuration and integration with other products.
For how long have I used the solution?
I've been using the solution for about three months at this point.
What do I think about the stability of the solution?
This was my first experience in the solution's UI and UX user experience and user interface. I didn't find the solution to be very stable at all.
What do I think about the scalability of the solution?
We do plan to continue to use the solution, however, it's unclear as to if we will scale it further.
How are customer service and technical support?
We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've been happy with the level of service we've been given thus far.
How was the initial setup?
We found the initial setup quite difficult. There were a lot of errors and we found the process to be a bit complex. I wouldn't describe the implementation as straightforward.
In total, the deployment took about one week from beginning to end.
What about the implementation team?
We did not handle the entire implementation ourselves. We had assistance from an outside firm. They were helpful.
What other advice do I have?
We're just users of the solution. We're customers. We aren't resellers or consultants. We don't have a business relationship with the solution.
I'm using the latest version of the solution.
I'd recommend the product to others.
Overall, we've been mostly happy with the solution. I'd rate it at an eight out of ten so far.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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Download our free CyberArk Privileged Access Manager Report and get advice and tips from experienced pros
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