CyberArk Privileged Access Manager Reviews

Our primary use case for this solution is it provides a security solution that includes password management. This defends against threats.

The most valuable feature to me is the recording feature. I can track all of the records, the commands, the server, any misguidance, etc.

Over the past seven years, I have seen a lot of ups and downs with the product, but now I am happy with the version that we are using now. 

I have no issues with stability. 

It is scalable. We have added new equipment, and this solution has been relevant. 

They are very helpful for us whenever we have any questions. 

No, I do not have any advice on the price of the product. It is a great product that I recommend to others. 

I did not consider any other options. 

This product is helpful for financial auditing needs, as well.

I primarily use the solution to record any actions taken on specific important targets. It allows management to look at actions and play them back to see what was done within the environment.

The technical support is good.

It's pretty good at recording actions taken within an environment.

We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process.

The solution could be more stable. 

 It should have more specific configurations. There are lots of types of servers and devices. The product should have a more detailed, specific configuration and integration with other products.

I've been using the solution for about three months at this point.

This was my first experience in the solution's UI and UX user experience and user interface. I didn't find the solution to be very stable at all.

We do plan to continue to use the solution, however, it's unclear as to if we will scale it further.

We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've been happy with the level of service we've been given thus far.

We found the initial setup quite difficult. There were a lot of errors and we found the process to be a bit complex. I wouldn't describe the implementation as straightforward.

In total, the deployment took about one week from beginning to end.

We did not handle the entire implementation ourselves. We had assistance from an outside firm. They were helpful.

We're just users of the solution. We're customers. We aren't resellers or consultants. We don't have a business relationship with the solution.

I'm using the latest version of the solution.

I'd recommend the product to others.

Overall, we've been mostly happy with the solution. I'd rate it at an eight out of ten so far.

It provides a tamper-proof solution for privileged accounts and third-party access to corporate assets.

We have different teams that hire out consultants from various vendors. For those consultants, there was a challenge in providing access to our critical infrastructure. CyberArk PAS provides isolated and recorded sessions for third-party/outsourced admin access. 

Automatic password management based on a strong password policy. Because still, many people choose not strong enough passwords for administrative accounts.

The product should be improved in order to support more platforms. It will be awesome if google cloud API keys are being supported like AWS and Azure.

Pretty scalable in the sense of PSM and storage.

No, we didn't use any.

Yes, there was a POC which took place among BeyondTrust, Thycotic and CyberArk.

Password rotation, session recording & isolation and on-demand privileges.

For users to access a system via CyberArk Privileged Session Manager, a universal connector needs to be coded in a language called AutoIT and its support for web browsers is so-so. Other products like Centrify have browser plugins that can help automate the process when using their products.

No

No

Very good.

Basic setup is pretty straightforward, but to fully utilise the product it can get complicated as it ties in with a lot of other products. Suggest a phased installation so staff can adjust to new processes.

It can be an expensive product. I Suggest only licensing basics to begin with and as need arises, start to license extensions (AIM, etc.) during next phase of implementation.

Centrify and Lieberman ERPM.

CyberArk offers extensive training, utilise it. Also their support staff are very good and can assist with everything.

This product helps to improve the privilege account security in the organization. Privilege accounts were involved in all the breaches.

PSM (Privilege Session Manager)

I would like to see improvement in the custom connector for integration with different devices. Currently, it needs professional services and lots of time for out-of-the-box custom connectors.

There were no issues with stability. However, there were a few times when there were stability issues because the solution was deployed on a Windows platform.

There were no issues with scalability.

Technical support is average. They are not so great, because the first level support partner or distributor has to provide the support and customers cannot contact CyberArk support directly.

We moved from version 8 to Version 9.

The initial setup is a bit complex because it has lots of prerequisites and dependencies on Windows' features.

It is not a cheap solution. It is expensive as compared with other solutions. However, it is one of the best solutions in their domain.

I worked in the CyberArk distribution company. However, I have seen that other products do not provide all the features that CyberArk can provide.

For implementation, you will need professional services or other experts.

We sell this solution to our partners. We are not currently using the application for our own use — we're consultants.

Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too.

There are always improvements that can be made, but nothing really stands out. It's hard for me to say as I am not a direct user.

CyberArk PAS is very stable.

The technical support is excellent. On a scale from one to ten, I would give the support a rating of ten.

The price of this solution is quite reasonable. 

Overall, on a scale from one to ten, I would give CyberArk PAS a rating of ten.