CyberArk Privileged Access Manager Reviews

This product helps to improve the privilege account security in the organization. Privilege accounts were involved in all the breaches.

PSM (Privilege Session Manager)

I would like to see improvement in the custom connector for integration with different devices. Currently, it needs professional services and lots of time for out-of-the-box custom connectors.

There were no issues with stability. However, there were a few times when there were stability issues because the solution was deployed on a Windows platform.

There were no issues with scalability.

Technical support is average. They are not so great, because the first level support partner or distributor has to provide the support and customers cannot contact CyberArk support directly.

We moved from version 8 to Version 9.

The initial setup is a bit complex because it has lots of prerequisites and dependencies on Windows' features.

It is not a cheap solution. It is expensive as compared with other solutions. However, it is one of the best solutions in their domain.

I worked in the CyberArk distribution company. However, I have seen that other products do not provide all the features that CyberArk can provide.

For implementation, you will need professional services or other experts.

• Session recording
• Password and access management

• Increased security and visibility

Error messages are useless; better documentation of error codes would be helpful.

I have used it for two years.

I encountered stability issues.

I have not encountered any scalability issues.

Due to meaningless error messages, it is not possible to repair non-trivial errors without support. However, with support, we solved every problem.

I did not previously use a different solution.

You have to exactly follow the installation manual; otherwise, installation can crash with a non-solvable error.

Before choosing this product, I evaluated BalaBit and ObserveIT.

You have to exactly follow the installation manual.

We sell this solution to our partners. We are not currently using the application for our own use — we're consultants.

Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too.

There are always improvements that can be made, but nothing really stands out. It's hard for me to say as I am not a direct user.

CyberArk PAS is very stable.

The technical support is excellent. On a scale from one to ten, I would give the support a rating of ten.

The price of this solution is quite reasonable. 

Overall, on a scale from one to ten, I would give CyberArk PAS a rating of ten.

My use cases as of right now include configuration, implementation, and developing a PowerShell report.

By implementing CyberArk Privileged Access Manager, we wanted to secure the password data and password accounts. We could see the benefits of CyberArk Privileged Access Manager immediately after we deployed it and started using it.

They could improve CyberArk Privileged Access Manager by providing more reports. If I need to know the 10 most-used accounts for this week, that functionality can be made available in the reports.

I have been using CyberArk Privileged Access Manager for seven years.

It is stable. The environment is stable, with no lagging, crashing, or downtime.

I cannot say much about scalability because we did not have any need for it.

I have contacted their technical support plenty of times. I would rate CyberArk's support a seven out of ten. They are always good.

Neutral

I have not used any alternatives to CyberArk Privileged Access Manager in my career.

The initial deployment was easy because I went to training first. The training was set up by CyberArk. From design to implementation, it took close to six months.

In terms of maintenance, it requires OS upgrades and patches. It doesn't take a long time.

We did not use any help from a third party, such as an integrator or consultant. The number of people required depends on the environment. I don't see how one person can manage it because there is a lot of information to collect before even doing a design.

My company always complains about the cost of CyberArk Privileged Access Manager because it's too high.

For a new user, I would advise them to try to configure CyberArk Privileged Access Manager a couple of times before starting to use it in a production environment.

I would rate CyberArk Privileged Access Manager a nine out of ten.

We use CyberArk Privileged Access Manager to manage privileged access, so all the privileged accounts are vaulted in CyberArk, and that's our control method to manage privileged access. We also manage access for developers, so we have dual control to give approval to developers.

CyberArk Privileged Access Manager has made our operations more streamlined. There is an approval process, so it helps us keep tabs on who's working on what and for how long. We also have to give a reason when we're using privileged accounts, which helps keep track of whether they're being used correctly. 

It's been good so far in safeguarding the infrastructure, but we've not used additional features of CyberArk Privileged Access Manager. Modern PAM with secure web sessions or secure infrastructure access is something that I learned about at the conference. I am curious about how we can use it.

It has not helped to reduce the number of privileged accounts. Whatever we find privileged in the environment, we want to control that by using CyberArk Privileged Access Manager. That's how we're able to control it. It has helped us identify privileged access better because we discovered users who didn't need privileged access. There have been cases where users with privileged access don't want their accounts in PAM because they need to pick up the password on a daily basis to perform their actions. There have been cases where they've gotten their privileged access off the account because it's not needed.

The user interface needs some training, but with a guide telling the user how to go about it, we have received positive feedback from whoever has used it.

It took us some time to realize its benefits because any new tool needs a proper understanding of how it can be used. A lot of testing was done on the engineering side, and demos were given. It took some time, but it is going smoothly.

Given that this is the only tool that I've worked with for the control process of privileged access, I don't have anything to compare it with. However, it's helped us keep our privileged access in check. We're able to get logs as to when the user checks out an ID and for how long, so it's a good monitoring tool.

They covered a lot at the conference. I don't have visibility into what product we've bought. It would be nice for them to approach us with what we have bought versus the new features being added. We need clarity on whether new features come included in the package that we already have, or if it's something that we need to have over and above.

Occasionally, there are lagging issues. Sometimes users have to re-login. When users copy passwords, there is sometimes a lag, so they have to log out and log in, but these are very rare cases.

I've been using it for about 5 years.

Occasionally lagging occurs. I've not heard about crashing, but there is a lag. Sometimes users will have to re-login and get it right.

The team that I work with is our in-house engineering team. I've had a conversation with CyberArk once last year revolving around efficiently generating the inventory reports. I contacted the technical support, but I didn't get a very straightforward solution that I was expecting.

We were developing a dashboard to find all the privileged accounts that weren't vaulted in CyberArk. We wanted the inventory report to be generated on a daily basis, but were having some trouble. We reached out to their technical support. The solution that they proposed was not straightforward because of the backend processes of CyberArk. We had to approach it in a different way.

Neutral

I would rate CyberArk Privileged Access Manager a seven out of ten.