CrowdStrike Falcon Reviews

We use the product for cloud security. We use it for prevention, to watch for gaps in security. We work with customers seeking prevention for advanced apps. 

Sometimes a customer has multiple solutions that come at a higher cost. They have to pay for all of these other security features. With CrowdStrike, customers get one agent for all system operations. It offers more security for remote work and clients gain access to the latest protections.

The solution offers good features. The prevention and device control are useful. It offers helpful firewall management and identity protection.

They've reduced the complexity and provide better security outcomes. Customers tend to prefer CrowdStrike. 

It's easy to deploy and manage.

The solution isn't known in my market. The brand isn't as recognizable. Their shortcomings are more on the marketing side. Everyone knows Microsoft Defender. Customers need to hear more about CrowdStrike and all the advantages and features on offer. 

We've used the solution for three to four months. 

I haven't had any issues with bugs or glitches. I haven't had a problem with stability so far. 

The capability to scale so far has been good. 

Technical support is good. 

Positive

I'm also familiar with Microsoft Defender. However, Defender works best with Microsoft and not necessarily other legacy applications. With CrowdStrike, you can secure all system operations and versions. It's easier to deploy and operate. 

The deployment is seamless and users get immediate protection. It's lightweight. There's one agent deployed to endpoints in minutes. The product offers consistent coverage. There's no complex integrations and it doesn't need fine-tuning. In comparison, Defender can be more complex.

CrowdStrike can be deployed on any operating system, not just Microsoft. 

There isn't really maintenance, it's set and forget. The agent updates automatically and receives continuous security updates, enabling immediate enforcement across endpoints. 

The solution is well worth the cost.

The costs are predictable. There are no surprises. 

In Chile, there are not a lot of CrowdStrike partners of the managed service; therefore, it's a little more expensive than Microsoft, as there are so many more managed partners for Microsoft. That said, if you look at the total cost of ownership, CrowStrike is better than Microsoft.

We're a reseller. We're still new to CrowdStrike. 

I'd rate the solution eight out of ten. The cost is good and they offer better tech support. Also, the protection is wonderful. 

Hybrid Cloud

As a security analyst, I primarily focus on creating rules, conducting investigations, and integrating new devices with our CrowdStrike system. After these integrations, I also check the status to ensure everything is functioning properly.

For threat detection, CrowdStrike provides queries and searches. If I need to find any IOCs, I would say that is my best option. During a cyber war, once we gather some IOCs, we can ingest them into CrowdStrike. This ensures that if we encounter an attack using those IOCs in the future, we receive alerts, allowing us to investigate further. Also, the detection capability of CrowdStrike is quite real-time. If we enforce a policy preventing users from inserting USBs into the PC and it triggers, it happens in real-time without delay.

Currently, users manually input IOCs, and it would be beneficial if IOCs released by major companies were automatically integrated into CrowdStrike. We retrieve files from vendors, which incurs costs. Automating this process could be cost-effective and time-saving.

I think I have been using it for around seven and a half years.

There is no maintenance required because I, as a user of CrowdStrike, am part of the security team. I mainly configure new threat detections or explore new dashboards.

The stability is quite impressive, and I am enjoying it.

It is stable, and I haven't encountered any issues. It is manageable and comfortable.

I am a security analyst, and CrowdStrike is utilized as part of EDR. For websites, other attacks, and banking systems, we have used QRadar, ELK, Sentinel, and some locally built detection systems.

For me, as a security analyst, it doesn't require months or days. Many tasks can be completed in hours. With experience, even critical tasks can be done in minutes.

Whenever our company hires a new employee, they provide him with credentials. He installs the agent and inputs the credentials. The process is entirely console-based.

It depends on the size of the company and the tasks we undertake.

I don't have much information about the setup costs, but it was manageable. CrowdStrike offers three or four packages depending on the company's size, and we purchased the most expensive one for better operations.

I would recommend that if you need a quick response against real-time attackers, you should consider purchasing CrowdStrike. Windows Defender doesn't match up, so configuring it on EC2 instances is better for small and large-scale companies as well. Overall rating: nine out of ten.

Hybrid Cloud

We use the solution for Windows and non-Windows infrastructure. We have Falcon clients on all our machines.

We integrate with CyberArk, which includes DNA reporting, particularly for identifying old and ticket-based attacks. We’ve implemented this integration to receive risk-based scoring. Our strategy focuses on preventing privilege escalation, as our last major incident, NotPetya, resulted from this vulnerability. To address this, we’ve implemented measures through CyberArk and CrowdStrike.

When we encounter phishing attacks via email, we sandbox any reported items. Whenever a suspicious email is reported, we conduct sandboxing in CrowdStrike and block emails, domains, and IPs based on the resulting threat intelligence.

The most critical aspect is preventing privilege escalation, particularly for domain admins with the highest credentials. With our integration of CyberArk, passwords are never transmitted to the endpoint. Instead, a secure RDP file is created, and Falcon is used to prevent privilege escalation attempts.

As customers, we always update our systems whenever a new release is available, with clients connecting directly to the Internet for these updates. We have an agent who manages these updates on the clients, but as an organization, we don’t have control over them. CrowdStrike should assess the impact on endpoints before releasing such updates.

Our organization now seeks AI-based stock monitoring to prioritize thousands of alerts generated across various platforms. The AI integration is still in its early stages, so we would like to see Falcon develop tools that can integrate with multiple platforms and help identify the highest-priority alerts.

I have been using CrowdStrike Falcon Threat Intelligence since 2017. We are using the latest version of the solution.

I rate the solution’s stability a nine out of ten.

The integration part is very good. CrowdStrike collaborates with most security vendors, so it's very easy to get one platform for our risk factors across the enterprise.

40 thousand devices are using this solution. We get many alerts from Falcon, sometimes from end users and sometimes from Internet-facing servers.

I rate the solution's scalability a nine out of ten.

We struggle to get specialized resources from CrowdStrike in a few cases.

Neutral

CrowdStrike Falcon Black is an on-premise solution that was very complicated, so we faced performance issues. The main reason for the switch is the performance issues reported by multiple application owners.

Initially, we faced many challenges because we had to open ports from each of our subnets to Falcon, as it’s a SaaS solution. Each client needs to communicate with Falcon servers for threat intelligence. Due to the complexity of our network, we had to carefully consider all security aspects when opening the external communication ports to Falcon.

It took 25 to 30 days to deploy it completely.

We began with our Tier 0 servers, which had the most critical and highest privileges. After securing those, we moved on to Tier 1 and Tier 2 as we continued deployment. Our approach was to first address the highest risk factors across the enterprise and then gradually move on to securing endpoints like user desktops and laptops.

I rate the initial setup as seven out of ten, where one is difficult, and ten is easy.

We took professional services from CrowdStrike, so it was done in-house with only two people: one from the execution team and one from the cybersecurity team.

When we track the annual priority cases, especially the security incidents, we have made many improvements. That is ROI in terms of tracking security incidents.

I rate the product’s pricing a six out of ten, where one is cheap and ten is expensive.

Most customer requirements focus on email security, so we’ve implemented Mimecast. CrowdStrike Falcon integrates with Mimecast, allowing us to provide advanced security beyond Office 365’s capabilities. With DMARC in place, Falcon helps us identify domains that pose a risk to the organization.

I advise you to look for customer feedback, and then they should also look for Gartner and other industry leaders so you get the ranking.

Overall, I rate the solution a seven out of ten.

Public Cloud

We use Falcon to investigate threats and reduce risks in our environment. It covers multiple departments within the same building and company. All units are attached to one controller, so we can manage them from one point. 

We can implement different kinds of policies on sensitive data for various departments. For example, I can limit how data can be changed if I'm dealing with financial data. It's the same for production or logistics. We can set rules for data sharing and access because some departments need to share data with customers.

CrowdStrike's AI-driven analytics have improved our security considerably. It's sharing information from across the infrastructure and applying machine learning to prevent issues. This is a powerful, proactive approach to cybersecurity. It takes action in time to prevent the problem, so we don't need to remedy it after the fact. Sometimes, by the time you take action, it's already too late. 

Before deploying Falcon, I would avoid taking action due to potential risks. With CrowdStrike, I don't worry about recovering data, so I can focus on preventing situations. In two years, I have never had that problem. When I look at the platform, I can see all the notifications and the actions taken. I can see how potential attacks can possibly reach the server and create a significant incident. Thus, I can directly measure the quality of the service.

Falcon is easy to integrate with our infrastructure because we can control the entire network through our fiber router and switch. CrowdStrike can interface with all devices easily and provide integrated security. Falcon gives you greater control without any problems.

The agent will recognize issues immediately, and we can follow up to create a plan for if this problem reappears or is still present on the infrastructure. Falcon enables instant remediation. It doesn't take two or three days. It's in real-time.

Falcon has the capacity to identify potential problems quickly. The administrator can deploy the agent, and the users cannot change it. This assures you that the agent remains on this device. Also, the agent can act preemptively to provide alerts about potential problems. 

When there's a problem, you can follow the rules. For example, you can put a file that might be infected into quarantine or lock the device, preventing it from propagating the threat to other devices or networks. The agents are collecting information and feeding that back into the CrowdStrike platform, so you have 24/7 control and visibility. 

Falcon's deep learning capabilities are flexible and work across multiple operating systems. You can control everything from the same place, whether you're dealing with a Windows, Linux, or Mac device. You can define your policies precisely and decide how you want the platform to respond in any situation. 

CrowdStrike's AI approach is interesting because it improves the capacity to correlate information based on all the deployments on devices worldwide. It analyzes this data to identify something anomalous that could potentially be a problem in your environment. Falcon can isolate the issue to determine if it's a real threat. You will get an email saying the platform has identified a potential problem they are investigating. 

Falcon explains the steps they are taking. After the issue has been resolved, you will get another message showing CrowdStrike's analysis and evidence that the problem is now under control. I get about 20 emails from CrowdStrike daily. 

I want more ability to customize how you summarize the data. The default views are fine, but it would be interesting to be able to customize them based on the kind of data you want to see immediately. This can help the administrator gain an immediate overview and reduce the investigation time.

We have used Falcon for two years.

I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and professional, with a high level of skill and knowledge. 

Positive

I previously used Sophos. It's a good solution that works well with other Sophos infrastructure, like firewalls, etc. For example, if the firewall is from Sophos, it can interact with the software to identify a problem. However, CrowdStrike is more powerful when using hardware from different vendors. It doesn't rely on specific hardware because it works with an agent, so you're more flexible and less constrained. 

Overall, Falcon is more powerful than other solutions. It is light on resource consumption. It has a minimal effect on the client when you have installed the system because everything is controlled by our cloud platform where you can see the portfolio of devices.

The installation was quite easy. The platform is based in the cloud, but you need to download agents based on your operating system. After you install the agents, you only need to configure the various devices on the cloud platform. CrowdStrike's platform is managed by the vendor. You can log in and manage your portfolio of devices and define your policy or apply profiles to groups of users and devices. 

We feel like Falcon is worth what we pay.  The cost of the solution is minimal compared to restoring data from a potential attack. 

Falcon's price is accessible, and it's a good value for the level of quality we get. We don't have any objections based on the cost, and we understand that you will pay more for an enterprise solution. There is no objection to the cost. It's appropriately priced for the service that we receive.

I rate CrowdStrike Falcon 10 out of 10.

Public Cloud

Our organization uses CrowdStrike Falcon for a variety of security tasks, including incident response, investigations, malware analysis, and threat hunting. This comprehensive platform excels at detecting malware across various technologies and endpoints within our environment.

CrowdStrike Falcon functions as a threat detection platform. It identifies malware based on pre-defined signatures and rules. Upon detection, it triggers a response and provides a dashboard for further analysis. This allows us to assess if the malware poses a risk to our organization or if it's a false positive. For confirmed threats, we can then delve deeper for a thorough investigation to uncover any underlying malicious intent.

Our primary goal is to prevent malware-related risks proactively. By leveraging CrowdStrike Falcon, a premium endpoint detection and response tool, we can safeguard our organization from malware exploitation attempts employed by hackers.

The primary advantage of CrowdStrike Falcon is twofold: reducing malware risk and providing advanced investigation capabilities. Traditional antivirus solutions struggle to keep pace with ever-evolving malware threats. CrowdStrike Falcon utilizes cutting-edge technology to proactively prevent these threats, minimizing the risk of infection. Falcon also features a threat intelligence platform that keeps us informed about the latest global malware threats and compromised tactics. This real-time awareness empowers us to proactively prevent threats before they impact our environment.

Recently CrowdStrike Falcon detected and mitigated malware that would have compromised several vulnerabilities in our environment.

Falcon's real-time response capability ensures we can quickly access any compromised host. This is a valuable advantage over other EDR tools.

The most valuable features of CrowdStrike Falcon include Falcon Fusion workflows and endpoint detection capabilities.

I've found that CrowdStrike's technical support could benefit from increased technical expertise. In my experience, their representatives haven't been able to resolve my issues as effectively as I would have liked.

I have been using CrowdStrike Falcon for 1.5 years.

I would rate the stability of CrowdStrike Falcon nine out of ten.

I would rate the scalability of CrowdStrike Falcon eight out of ten.

I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise in all CrowdStrike modules, as we utilize a wide range of them.

Neutral

We previously used security solutions from Symantec, Trend Micro, Trellix, and Mandiant. However, CrowdStrike Falcon stood out as a more premium offering. Its advanced capabilities and comprehensive approach to security ultimately led us to switch providers after careful consideration of several factors.

The initial deployment was straightforward and took less than 15 days to complete.

There were between 30 to 40 people involved in the deployment. 

Our security engineering team implemented CrowdStrike Falcon entirely in-house. We also received some support from our internal desktop team and leveraged the expertise of an internal managed service provider team. No third-party vendors were involved in the deployment.

CrowdStrike Falcon is more expensive than other EDR solutions with similar features.

I would rate CrowdStrike Falcon nine out of ten.

After deployment, there are some simple maintenance tasks to keep everything functioning well.

New users should learn about the different modules of CrowdStrike Falcon and their functionalities to work effectively with the tool.

Hybrid Cloud

Due to compliance requirements, our organization utilizes CrowdStrike Falcon as our Endpoint Detection and Response solution. This decision was particularly driven by the need to address a surge of ransomware attacks within our environment, experiencing between ten and 15 incidents at the time. The implementation of an EDR solution became crucial for effectively responding to these threats.

Our existing system lacked real-time monitoring and visibility, causing detection delays of even several minutes. CrowdStrike addressed this by offering near-instantaneous detection across the entire system. Furthermore, it allows for manual or automated response actions, significantly improving our overall incident response speed.

Integrating CrowdStrike Falcon with other solutions such as our SIEM was easy.

The key aspect of CrowdStrike Falcon is its behavioral detection approach. Unlike traditional signature-based platforms that rely on pre-defined patterns, Falcon analyzes an application's behavior to identify and respond to threats much faster. This makes it lightweight and minimizes impact on system performance. The sandbox feature is also valuable, while it incurs an additional cost, it can be valuable for deeper investigation.

The UI is not efficient. We are required to dig down to get more information, jumping from screen to screen.

I have been using CrowdStrike Falcon for three and a half years.

CrowdStrike Falcon generally ran smoothly with minimal lag.

CrowdStrike Falcon meets our scaling needs. To increase usage we simply add more agents.

Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and resolving the issue ourselves.

Neutral

It is the 1st EDR we selected, after testing different solutions.

Leveraging the cloud platform, the initial deployment was straightforward. We simply needed to activate and deploy the agents. While configuration for a seasoned professional only took one to two hours, the entire deployment process typically takes a couple of days.

CrowdStrike Falcon can be more expensive than some competitors, and its base price doesn't cover every feature. For instance, adding sandboxing for advanced malware analysis incurs an extra cost.

We evaluated CrowdStrike and SentinelOne. However, since we bought the CrowdStrike, we did not move forward with SentinelOne.

CrowdStrike stands out for its superior threat detection speed, lightweight agents that don't impact system performance, and its helpful recommendations for responding to threats. This combination allows us to swiftly stop even unknown threats in their tracks.

I would rate CrowdStrike Falcon eight out of ten.

Two engineers max are required for maintenance.

We have 5,000 CrowdStrike Falcon users within our organization.

CrowdStrike Falcon utilizes a behavioral approach to security, proactively identifying threats based on their actions rather than relying on pre-defined signatures. This allows for faster response times compared to traditional signature-based systems.

Public Cloud

I'm a tax lawyer, so the IRS requires me to have a security program. 

Everything is automatic. I install the sensor and renew the service. Periodically, I get a notice that they've shut something down. It couldn't be less painful, and it couldn't be more reassuring. I never need to do anything with it. I don't tweak it or update it. 

You place a sensor on your computers that requires a very small amount of memory. It's about 39k or so to run the sensor. It's not like other programs that slow down the computer. CrowdStrike is constantly scanning your computer from the cloud and responds in a millisecond when it detects anything. 

The content-filtering features for children could be improved. We have young grandchildren aged 12 and 8. My daughter, their mother, wants to keep them from getting in trouble on the net. She looked at all these other solutions from Google, Microsoft, etc., and she couldn't figure out how to make any of those work. I told her that I bet CrowdStrike could handle this. Sure enough, CrowdStrike can do exactly that. It's the same solution that the Defense Department gets. It works, but it's a little complicated to implement. It could be simpler to set the policies. 

I have used CrowdStrike Falcon for three or four years. 

I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when it's assigned. You get an email from the technician, and you correspond back and forth. I usually request a phone call. They respond quickly. It's usually within half an hour to an hour. The tech support is perfectly adequate and certainly helps with whatever you want. They're nice, and the people seem intelligent.

Positive

Setting up CrowdStrike Falcon is easy. They give you this enormous knowledge base. I almost never use it, but it covers absolutely everything. They also do a lot of handholding for the installation. You can get somebody to call you and tell you that everything is in the right place and it's doing all the right stuff. You can also do it by yourself, and you'll get an email message saying your sensor has been installed on this endpoint.

It took me about half an hour to an hour to download and install the sensor, but I also think it was influenced by the level at which I use CrowdStrike. I am their most basic user. A more complicated environment like the Defense Department might take more time.

CrowdStrike Falcon offers a great value. I'm the smallest kind of customer they had. It's a big step up. I had a more robust subscription, but I found I didn't use any of it ever, so I just cut back to the same thing that I had to begin with. You hardly notice any difference.

Crowdstrike Falcon is relatively cheap. 

We also considered Palo Alto. It had a device, but once you got it, you had some technical issues to deal with. I don't know if Palo Alto's requirements were more or less onerous than CrowdStrike's, but it seemed a little more complicated. 

The two products had similar pricing. Palo Alto was about $750 for the device and a small amount for maintenance and whatnot. The other one is $500 a shot. The fact that you can get some other form of security software for a tenth of that price doesn't matter. It's just not even worth thinking about.

I rate CrowdStrike Falcon 10 out of 10. It's extraordinarily easy to implement and use. You can do some advanced things that require some expertise, but those levels of security would be more appropriate for larger enterprises.

We use CrowdStrike Falcon as a managed SOC for intrusion detection on our endpoints.

Being a cloud-native solution, CrowdStrike Falcon provides flexibility and always-on protection. This is extremely important to have the best protection available.

It is a fully managed service, so they provide all the necessary updates for us which is helpful.

While CrowdStrike Falcon provides us with better peace of mind in terms of protection, it also generates alerts for potential threats, requiring our investigation. However, the platform further alleviates our anxiety by automatically reviewing unaddressed alerts, offering an additional layer of security. This coverage fosters a heightened sense of security.

CrowdStrike Falcon has been instrumental in preventing breaches, allowing us to operate with significantly increased security compared to the past. This has provided us with much greater peace of mind. While no security solution is foolproof, Falcon has brought us remarkably close. 

The anomaly detection is the most valuable feature.

The portal can be clunky to navigate at times and has room for improvement.

I have been using CrowdStrike Falcon for two years.

I would rate the stability of CrowdStrike Falcon a nine out of ten. The only issue I have had is with an old version of the endpoint that was installed and has proven to be problematic. 

CrowdStrike Falcon is scalable.

The technical support is good and they provide prompt responses to all of our questions.

Positive

We implemented CrowdStrike Falcon in response to a security incident. It was the first endpoint detection and response service we had ever used, and we've been utilizing it since 2021.

Deploying the sensors to our endpoints is straightforward. We do have a manual process for deploying the sensors to our endpoints. There are also options to do it through a group policy. It doesn't seem overly complex.

We rolled the solution out to our entire estate which took just over one week. We had up to 300 endpoints and required a team of five people to complete the deployment.

CrowdStrike Falcon enables us to save on resources which in turn provides a 20 percent return on investment.

CrowdStrike Falcon offers excellent value for the money for our organization, particularly given our lean IT team. We lack the resources to replicate the full security services they provide without hiring additional personnel. The cost of Falcon is likely comparable to, or even less than, the salary and benefits we'd need for an extra employee. Furthermore, their on-call experts have more expertise, further enhancing the value proposition.

After a year, we reevaluated our endpoint security solution. We considered several options, including Arctic Wolf, SentinelOne, and Darktrace, alongside our existing Fortinet solutions. We participated in demos and ultimately determined that CrowdStrike's offering, both current and future, remained the best fit. While we hadn't initially explored other options before choosing CrowdStrike, external factors subsequently forced our hand. However, after a year of use and further evaluation, we reaffirmed our decision, concluding that CrowdStrike was still the most suitable solution for our needs.

I would rate CrowdStrike Falcon a nine out of ten.

We have around 300 endpoints and three people who have access to the solution.

Three people are required for maintenance.

CrowdStrike Falcon was recommended by our head office in Germany.

I recommend CrowdStrike Falcon.