Cybersecurity Analyst at a computer software company with 51-200 employees
Real User
Seamlessly integrates, is stable, and is suitable for all sized organizations
Pros and Cons
  • "Among CrowdStrike Falcon's most valuable capabilities are its UEBA and SOAR functionalities, along with its seamless integration with any other SIEM solution."
  • "The detection time has room for improvement."

What is our primary use case?

We use CrowdStrike Falcon for endpoint protection against malicious activity.

What is most valuable?

Among CrowdStrike Falcon's most valuable capabilities are its UEBA and SOAR functionalities, along with its seamless integration with any other SIEM solution.

What needs improvement?

The detection time has room for improvement.

For how long have I used the solution?

I have been using CrowdStrike Falcon for two years.

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CrowdStrike Falcon
April 2024
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What do I think about the stability of the solution?

I would rate the stability of CrowdStrike Falcon ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon a nine out of ten.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are an MSP and have used and provided IBM QRadar, Bit Defender, and CrowdStrike Falcon based on each client's requirements. 

CrowdStrike Falcon is the most popular choice for our clients because of its price.

How was the initial setup?

Deploying CrowdStrike is straightforward. We initially had a technical representative guide us through the process, but now we can handle it ourselves for our clients. 

One architect and two engineers are used for the deployments.

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

The licenses are offered on a one-year and two-year basis. The more endpoints an organization adds the cheaper the cost.

What other advice do I have?

I would rate CrowdStrike Falcon a ten out of ten.

Our clients range from small up to enterprise level.

The maintenance is simple. We just need to stay on top of the updates.

CrowdStrike Falcon is user-friendly and the analysis provided is good making it an efficient solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
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Sandeep Sehrawat - PeerSpot reviewer
Information Technology Security Consultant at Sify Technologies
Real User
Top 5
Your dashboards will tell you the number of the endpoints being protected and the incidents.
Pros and Cons
  • "CrowdStrike Falcon is effortless to use, and it's a cloud-specific platform. You only need to deploy the light agents on the licensed endpoints, and you're ready to work. Your dashboards will tell you the number of the endpoints being protected and the incidents. There are also incident dashboards with alerts that will tell you about the details."
  • "CrowdStrike should provide better visibility in its reporting. There should be more forensic details about detected threats."

What is our primary use case?

CrowdStrike Falcon is an Endpoint Detection and Response system that uses agents deployed on each endpoint. It works on mobile or wired devices. The operator provides you real-time and online protection against the latest malware and wireless attacks.

What is most valuable?

CrowdStrike Falcon is effortless to use, and it's a cloud-specific platform. You only need to deploy the light agents on the licensed endpoints, and you're ready to work. Your dashboards will tell you the number of the endpoints being protected and the incidents. There are also incident dashboards with alerts that will tell you about the details.

What needs improvement?

CrowdStrike should provide better visibility in its reporting. There should be more forensic details about detected threats.

For how long have I used the solution?

I've been using CrowdStrike Falcon for two years. 

What do I think about the stability of the solution?

CrowdStrike is highly stable.

What do I think about the scalability of the solution?

CrowdStrike is a cloud-based solution, so it's always scalable. You can adjust your endpoint licenses at any time, so if your endpoint is decommissioned, you can reduce the licenses. If you want to add few more endpoints, you only need to deploy the agents. We have provided CrowdStrike Falcon EDR solutions for many clients, and the largest is about 2,000 licenses. 

How are customer service and support?

CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.

How was the initial setup?

Deploying CrowdStrike is straightforward. You can mass-deploy it using any management solution like WSS. It's a light agent that only requires 30 to 40 MB of space, so it's deployed in minutes.

One person is enough to manage the solution. A single admin can create a group based policy and deploy on hundreds of systems in a day if they are connected with their AD or WSS. If they are out of the network and out of the reach, then you need to do it manually, and that takes times for the endpoint availability.

What other advice do I have?

I rate CrowdStrike Falcon eight out of 10. I strongly recommend it. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
CrowdStrike Falcon
April 2024
Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
Park Armstrong - PeerSpot reviewer
Chief Technical and Solution Architect at Vertigo Inc.
Real User
Top 5Leaderboard
Beneficial crowdsourcing intelligence, robust, and useful multi-tenant architecture
Pros and Cons
  • "The most valuable feature of CrowdStrike Falcon is crowdsourcing intelligence."
  • "The skillsets needed to run CrowdStrike Falcon are extensive if you want to get the most value out of the tool."

What is our primary use case?

I use CrowdStrike Falcon for endpoint security and compliance auditing.

How has it helped my organization?

We use CrowdStrike Falcon for discovery when anything goes wrong because it gives us a full history of what's happening. It acts as a preventative model for inappropriate activity. Additionally, we use it for compliance reasons.

What is most valuable?

The most valuable feature of CrowdStrike Falcon is crowdsourcing intelligence.

What needs improvement?

The skillsets needed to run CrowdStrike Falcon are extensive if you want to get the most value out of the tool.

In a future release, the mobile space can use improvement. However, some of those constrained are by Apple and other platforms as to what they can do on the platform. Some of the limitations are industry-based.

For how long have I used the solution?

I have been using CrowdStrike Falcon for approximately one year.

What do I think about the stability of the solution?

The stability of CrowdStrike Falcon is great, I have never had the slightest problems.

What do I think about the scalability of the solution?

CrowdStrike Falcon is highly scalable.

CrowdStrike Falcon is implemented company-wide on every device.

I have approximately one hundred protected endpoints, but the number of users that log on to the tools is approximately four.

How are customer service and support?

CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different parts of their solution. It's the endpoint protection and it is the essence of what we're trying to receive, they should know their solution very well.

I rate the support from CrowdStrike Falcon a three out of five.

Which solution did I use previously and why did I switch?

I previously used an anti-virus solution, but it didn't do all the things I needed regarding endpoint protection. That's why I added the CrowdStrike Falcon piece to the puzzle. I still have the anti-virus running. I don't need it technically, but I still have it running.

How was the initial setup?

The initial setup of CrowdStrike Falcon is in the medium range of difficulty. You will need a coach and be guided through it.

The time it took to do the full implementation from the beginning to end, from when the contract was turned on, and by the time I turned it on and had everything up was fairly fast because we piloted CrowdStrike Falcon at first. When I bought the solution, it was almost fully implemented. The full process took approximately two months.

I rate the ease of deployment for CrowdStrike Falcon a two out of five.

What about the implementation team?

We had some coaching help from the vendor to do the implementation of the solution. We have three people that can manage this solution.

What was our ROI?

This is not a tool you buy because it gives a return on investment. It's a tool you buy because the cost of not having it is far greater than the cost of having it if you have a problem.

What's my experience with pricing, setup cost, and licensing?

There are approximately a hundred different modules you have to purchase, depending on what you want to do. I have most of the modules. How it works is you buy the portfolio, you have to decide all the components you want in it, and then they price out a bundle for you. I have almost all of the package features in my bundle. You only need to pay for the modules you want.

The cost of CrowdStrike Falcon annually is approximately $10,000.

I rate the price of CrowdStrike Falcon a three out of five.

Which other solutions did I evaluate?

I studied the entire industry before choosing CrowdStrike Falcon. I evaluated many other solutions, such as Manage Engine, Malwarebytes, Checkpoint, McAfee, and Microsoft.

We choose CrowdStrike Falcon because it was fit for the purpose of our business. I needed a cloud solution and I needed it to be a SAS offering that was easy to use. It boiled down to features and fit for purpose, not features and functionality.

CrowdStrike Falcon platform was more robust. It was a true multi-tenant architecture, not a hosted instance. The crowdsourcing nature of CrowdStrike Falcon is a large benefit, all of the threat data is real-time and applied to you real-time from all around the world.

What other advice do I have?

My advice to others is to take a serious look at CrowdStrike Falcon. It's a good solution.

I rate CrowdStrike Falcon an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Service at Four-U Office Inc
Real User
Inexpensive, doesn't slow down devices, and an easy initial setup
Pros and Cons
  • "The initial setup is very simple."
  • "They don't really have anything when it comes to scanning attachments."

What is our primary use case?

We primarily use the solution for real-time ransomware protection.

What is most valuable?

The solution hasn't picked up a virus yet, so I don't know if I'm able to really discuss the most valuable aspect of the solution just yet. It's very new. 

It's not costly, and it's not constantly running, it's only looking for suspicious items when it starts to take action. There's nothing constantly scanning your device, so it's not slowing anything down in that respect. That's what I liked about it the most. 

It's not your traditional antivirus that just sits there constantly scanning your computer for Trojans and malware, etc. This doesn't take any action until it sees something actually going on.

The initial setup is very simple.

What needs improvement?

The solution doesn't have a whole lot of email security on offer. We did know that going into the purchase, however. We decided to get a different solution for that aspect of security.

They have a sandbox feature, but it's all they do. They have different grades. There's the Socket Pro and then there's an ADR. Then there's another one where they pretty much watch your system for you. And it's all different. It's all based on the price you want to spend. I wasn't going to drop a large amount of money.

They don't really have anything when it comes to scanning attachments. That would be something I would like.

For how long have I used the solution?

I've only been using the solution for one month. It's still a relatively new product for us.

How are customer service and technical support?

The technical support so far has just been helping with the setup via the initial webinar. The technician was very knowledgeable. He knew what each feature meant. If I had a question about it, he went into great depth. I've been quite satisfied with technical support so far. As a whole, they are very easy to work with.

Which solution did I use previously and why did I switch?

I had Bitdefender for three years before switching to this solution.

They were fine. I didn't have a lot of problems, but I'd been hit with ransomware four times while I had Bitdefender. I considered that as kind of a sign that maybe we should change things up.

The malware, as far as uninstalling, wasn't triggering the antivirus. I wanted something a little more advanced, due to the fact that the Ransomware protection just really wasn't there. The anti-virus aspect was pretty good. The email protection was pretty good, as well.

How was the initial setup?

The initial setup is pretty easy. It's very simple to work with. It's been really easy to install.

What about the implementation team?

I did one webinar with a support engineer. He showed me how to set it up, and to run with it. 

We just did a screen share. He gave me insights into the best possible way to set it up and that's how I rolled it out. It was a helpful experience.

What's my experience with pricing, setup cost, and licensing?

The pricing on CrowdStrike is per license. It was about $42 per seat yearly.

Which other solutions did I evaluate?

I looked at Komodo, a Gen One antivirus. I liked their product. It was pretty good. They have what is called a sandbox feature where you could take a file or the endpoint security will take the file and dump it into like a virtual sandbox and run it to test its safety. It turned out the file was malware, the solution would remove it. 

We decided not to go with it, however, due to the fact that it didn't have many reviews. Komodo is actually cheaper than CrowdStrike. I've been down the road before with bad antiviruses and had some bad experiences. Since they didn't have a whole ton of notoriety out there, you didn't see a lot on it, which kind of scared me away from it, even though I liked what they had.

CrowdStrike, it's new, however, Amazon uses it. My thoughts are if it's good enough for them, I assume it's good enough for me.

We looked at Sophos as well, however, it was very expensive. Sophos offers everything, and they are a great product, however, for us, the price was just too much.

What other advice do I have?

We're just a customer. We don't have a special relationship with CrowdStrike.

We're using the most up to date version of the solution right now.

So far, I've had good luck with this solution. That said, it hasn't hit anything. I won't get a true test until I actually get somebody that sends up malware. In the meantime, no news is good news.

I would rate the solution nine out of ten right now. They're pretty good. I haven't done anything super-advanced or to spec. There's a lot there to work with if I want to, however, I keep it pretty basic. I only have a couple of policies. It's not a huge company, so it's not real hard.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President at a financial services firm with 10,001+ employees
Real User
Top 10
Helps protect against malware and the maintenance is straightforward, but there are a lot of false positives
Pros and Cons
  • "The malware protection is the most valuable feature of CrowdStrike Falcon."
  • "The current database schema presents challenges and has potential for improvement."

What is our primary use case?

Our organization relies on CrowdStrike, a standalone endpoint security solution, to safeguard our bare-metal machines. CrowdStrike continuously monitors for threats on all endpoints. If it detects any suspicious activity, such as malware or malicious processes, it immediately alerts us for investigation. 

What is most valuable?

The malware protection is the most valuable feature of CrowdStrike Falcon.

What needs improvement?

The current database schema presents challenges and has potential for improvement.

The technical support response time can be improved.

There are a lot of false positives reported.

For how long have I used the solution?

I have been using CrowdStrike Falcon for almost four years.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable. 

What do I think about the scalability of the solution?

CrowdStrike Falcon is scalable.

How are customer service and support?

The technical support is good but the response time can be improved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used VMware Carbon Black Endpoint. CrowdStrike Falcon is more of an EDR solution.

What other advice do I have?

I would rate CrowdStrike Falcon a seven out of ten.

The maintenance is straightforward.

CrowdStrike Falcon is deployed independently in our environment and we have 30 users.

While CrowdStrike Falcon offers valuable security tools for larger organizations with extensive infrastructure, its complexity might not be ideal for smaller businesses with limited IT resources.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Waleed Omar - PeerSpot reviewer
Information Security Specialist at Arab Open University
Real User
Straightforward solution; it's plug and play
Pros and Cons
  • "CrowdStrike Falcon's scalability is good. We have thousands of students using this solution."
  • "We can do a threat analysis of any machine at any time, but that threat analysis is very limited."

What is our primary use case?

I'm currently working as a cybersecurity specialist at the Arab Open University. We are trying to create centralized station input. We have nine branches in the Middle East, so we need a cloud-based solution. Our control center is in Kuwait but all nine of our branches use CrowdStrike Falcon. Our team is located in Kuwait, which is where we handle and mitigate threats from.

What is most valuable?

The most valuable CrowdStrike Falcon feature is that the user is blocked from the network completely. I think that this is a good solution. We can do a threat analysis of any machine at any time, but that threat analysis is very limited. 

What needs improvement?

There could be more flexibility in terms of policy defining and certain features, like USB controls, should come standard with the license. Many CrowdStrike Falcon competitors are cheaper and offer a slew of features in the standard license.

CrowdStrike Falcon is not so flexible. We need a specific admin control or maybe supervised controls to change or modify the settings.

For how long have I used the solution?

I have been using CrowdStrike Falcon for almost a year now. 

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

What do I think about the scalability of the solution?

CrowdStrike Falcon's scalability is good. We have thousands of students using this solution. 

How are customer service and support?

CrowdStrike Falcon's technical support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Yes, we previously used Kaspersky.

How was the initial setup?

I think CrowdStrike Falcon is a straightforward solution. It is not very complex. It's just plug and play.

What about the implementation team?

We deployed in-house, with our own team. We just borrowed the set up files and deployed on all the stations. Only two persons at each branch worked on deployment, so we used certain software to deploy the files on the network. Deployment took us nearly a month. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure how much we are paying for CrowdStrike Falcon, but we have a yearly subscription. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Specialist, Lead Desktop Support at a energy/utilities company with 5,001-10,000 employees
Real User
Top 20
Exelland support, highly scalable, and hassle free
Pros and Cons
  • "CrowdStrike Falcon's most valuable feature is the fact that it's not getting in the way of our workforce and their workflow."
  • "The overall cost of CrowdStrike Falcon could be reduced."

What is our primary use case?

We use CrowdStrike Falcon for endpoint protection.

How has it helped my organization?

CrowdStrike Falcon has helped our organization because it is transparent to the user base.

What is most valuable?

CrowdStrike Falcon's most valuable feature is the fact that it's not getting in the way of our workforce and their workflow.

What needs improvement?

The overall cost of CrowdStrike Falcon could be reduced.

For how long have I used the solution?

I have used CrowdStrike Falcon within the last 12 months.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

What do I think about the scalability of the solution?

The scalability of CrowdStrike Falcon is very high. It is scaled across all of our systems without any problem.

We have approximately 1,000 people using this solution across the USA. We have plans to continue our user base and any additional endpoints will have CrowdStrike Falcon on them.

How are customer service and support?

I rate the technical support from CrowdStrike Falcon a five out of five.

Which solution did I use previously and why did I switch?

We previously used another solution and we switched to CrowdStrike Falcon because it was superior.

How was the initial setup?

The initial setup of CrowdStrike Falcon is straightforward.

What was our ROI?

I have not seen a return on investment from using CrowdStrike Falcon, but others in my company have. 

What's my experience with pricing, setup cost, and licensing?

The price of CrowdStrike Falcon is expensive.

What other advice do I have?

My advice to others is that CrowdStrike Falcon is certainly a workable solution. It does what it needs to do. Whenever I say that our company is using CrowdStrike Falcon people's impressions is that it is an expensive solution."

I rate CrowdStrike Falcon a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
President and CEO at a tech services company with 51-200 employees
Real User
Straightforward to set up with excellent detection and response capabilities
Pros and Cons
  • "Scalability hasn't been an issue for us."
  • "The price is too high."

What is our primary use case?

We primarily use the solution for our Windows and Macs.

What is most valuable?

The detection and response have been excellent overall. We've had no ransomware attacks. 

We found the initial setup to be straightforward. 

The solution is stable. 

Scalability hasn't been an issue for us.

What needs improvement?

The price is too high.

For how long have I used the solution?

I've been using the solution for three years now. 

What do I think about the stability of the solution?

The stability has been fantastic. We have never had an outage. There are no bugs or glitches. The performance is great.

What do I think about the scalability of the solution?

As we are a smaller organization, scalability hasn't been an issue. It's been very good so far. 

We have about 120 users and they include technical people, salespeople, project managers, and developers.

This solution is being widely used in our organization as it is mandatory. All of our users need to have it. 

How are customer service and support?

The product works really well. We very rarely had to reach out to technical support. When we reached out to them, they've been pretty good.

Which solution did I use previously and why did I switch?

We were in the old McAfee EPO and with all the ransomware and all that stuff hitting us, we found that McAfee wasn't really cutting it. That's why we switched.

How was the initial setup?

The initial setup is simple. It's not overly complex or difficult. 

For us, the deployment took a couple of weeks and we were good to go.

You need very few staff members for deployment and maintenance. 

What about the implementation team?

We did not use an integrator, consultant, or reseller to help us with the implementation. We were able to handle it ourselves.

What was our ROI?

There's not really an ROI. The ROI is that we haven't been hit by ransomware.

What's my experience with pricing, setup cost, and licensing?

The product is quite expensive. It's higher than the competition in general in terms of cost. 

We pay a yearly licensing fee.

They also offer what they call the Falcon Complete, which was a complete managed service, which we chose not to go with. We measured it ourselves.

Which other solutions did I evaluate?

We looked at Carbon Black, Cybereason, and Microsoft Defender ATP. We chose CrowdStrike, as it's always easy to use. It was the most mature product as well. We liked what Gartner had to say about CrowdStrike.

What other advice do I have?

We're a managed security services provider.

I can't speak to the exact version of the solution we're using at this time. 

I would advise users to just follow the advice of CrowdStrike. They have some very good manuals and YouTube videos and stuff of that. It's a complex piece of software, however, you need to work very well and make sure your implementation is correct.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros sharing their opinions.