We actually have this solution set up quite slick where there's different modes for it. We use what they call unattended mode, so the way it works is it pushes out the agent to all the Windows-based machines. They're in a "by school" type of thing in our example, but you can do it by department or groups, or by custom groups. We have full control over the machines. You can do whatever you need to do as if the machine was right in front of you.

One of the other features that is very, very strong in ConnectWise Control is the shared toolbox. It gives you the ability to have certain applications that you can't push out to machines for some reason, e.g. you can't use a GPO (Group Policy Object) because they're not on the domain, or because they're just totally remote. You can push out a portable support tool through the toolbox, for example: if you want to do a disk cleanup because you're getting a low disk space warning. There's hundreds of examples I could share with you. The shared toolbox feature of this solution is very popular.

I've been here two and a half years now, and previously I was in a managed service provider. We used this solution per instance, per client and it's just been enormously powerful for that. You can set up the remote access and get pretty granular as far as permissions go, but it's just been a fantastic tool and I would highly recommend it to anybody.

When I first looked at this solution, one of the things that I thought was incredible that they've given a lot of thought to, is the ability to reboot machines and not lose connection to it. That's something that some of the competitor products could not do: When you rebooted the machine, you literally lost sight of it. If it came back up, great. If not, then you'll be in a bad situation.

ConnectWise Control has two options for that. You can reboot to normal mode or to safe mode, which has been pretty handy from time to time when you need to get into safe mode in case there's a potentially corrupt operating system. I use that not very often, but just knowing that it's there when it is needed has been really good.

I did mention the toolbox which is really good.

The granular groups is also good because for a managed service provider, to be able to just really get that down, e.g. you don't want to give full access to everybody, it's just fantastic with that.

I like that it's a remote control product. That's kind of the focus. That's the most important piece.

It is stable.

The solution can scale.

The setup process is simple.

Pricing is reasonable.

I've noted an ROI while using the solution. 

The ConnectWise ScreenConnect tool is very good for remote access. It's very robust, and I love that it works across reboots and everything else.

The most valuable features of the solution stem from areas like remote scripting and a function named Powershell.

ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.

We can do almost everything from our local PC to the remote PC. We can copy and paste to the machine we are remoting with. We can message the PC we are working with. Anything you can imagine to remote to the PC, the end-users PC can be done with ConnectWise.

The price is very good. The licensing is simple and they offer discounts for remote renewals. 

The support is quite nice as well. 

I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on. If monitors different parameters. If some issue arises, you just need to log into this admin page and check to see if all positions are green. If something is red, we would investigate further to find out what is going wrong.

In our experience, we've had a price issue and the one was related to licensing. We had a valid license, however, something happened on the vendor side. When we started getting alerts that something wasn't working, the admin went immediately to the admin page and saw that there is a license-related issue. We raised it with ConnectWise, and, after ten minutes, we were back online.

It's quite easy to set up this product and configure it. 

It's quite often the auditing that is useful to us. The fact that every session is being recorded is great. That for us, from a quality control perspective, is useful in that it helps us to know exactly what our engineers are doing and if they are doing it in the correct way. 

Another component that's very important is the fact that the whole system is integrated with our on-premise authentication mechanisms, so we can control the access directly. It cannot be accessed by any other third party. This ensures security.

The system is incredibly secure and one can harden your security through various mechanisms with multifactor authentication, et cetera.

It is fast to set up. 

It's very low maintenance.

The solution is very affordable. 

There are a lot of good features in this product but there are two of them that I like the best. One feature is being able to remote-run commands through the client and not having to connect directly to the machine. You can bring up a command prompt remotely and execute commands without having to disturb the user.

Another feature that's really handy is all of the data it brings back after we push the client out with Intune. When it returns, it brings back a lot of useful data that we utilize while troubleshooting.

After you figured out the interface, using it is pretty straight forward. It is much better once the initial learning curve is over.

Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy, so that's really where the advantage comes in for us.

The ability to access our servers behind the firewall with granular security. A new project required a third party consultant to access a pair of our systems and the consultant didn’t have a remote control solution (most have their own). We took a crack at ScreenConnect and we really liked what we saw and how it worked properly. While we still use MS Remote Desktop for the majority of our in-house remote control, the hosted solution fit the bill in this instance. We’re keeping it for future third party access in the future.

Ease of use is good, it's very easy to use, very easy to understand. It gives us remote access to the PC without any issues. That's the most important thing.

It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.

The following features of this product are the most valuable to me:

• Persistent access
• Remote access
• Ease of end-user installation session

The unattended access, because it allows me to remotely support my clients with ease.

The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.

It is super easy to use and relatively inexpensive.

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience.

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what is happening.

The best feature so far is the ability for it to reconnect even after a computer restarts or the way it changes networks, although there is usually a 30-second to one-minute time lapse between this.

The solution's ease of use is one of its most valuable aspects. It's very quick to establish a remote session with the client, unlike a similar solution called Bomgar, which was a little bit more problematic in terms of that.   With ConnectWise Control, a client can be connected instantly. You can be on the phone with a client and they will say, "I'm having a problem." You can immediately say, "Okay, you're not registered on our system." A minute later, with ConnectWise Control, the client will be registered and one can remotely provide assistance to that client with a simple one step action.

The security of our clients is of utmost importance, and comparable solutions such as TeamViewer and AnyDesk just did not pass our security compliance requirements.  With ConnectWise Control we are in full control of the security access of the system.  Activating the Multi-Factor Authentication capabilities enhances the access security even further.

ConnectWise Control also integrates with other Managed Service Provider systems such as NinjaOne with ease.  This capability provides your support teams with even more flexibility to support clients.

What we like about ConnectWise Control is that you can brand it as if it is a service provided by your company, and not by some other organisation. You can replace all the branding components so that the product that faces the client only represents your organisation.

The reporting capabilities have also greatly improved over the past few years and assist us to provide compliance reports to our clients.

A major feature is the ability of a client to "show" you via a mobile device what the problem is in case you cannot establish a remote session to the client because the client's system may be offline and only a visual inspection of the issue is possible.

The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.

The backup is crucial for our customers. It's a great feature.

In general, it has awesome features. It's more than what we actually need, however, it's a great tool. We have had different RMM systems, like AVG and SolarWinds and we find that ConnectWise is the best.

Valuable features include the 

• responsiveness 
• ability to tune up and tune down the connection
• video. 

We use it globally, so I can be on with Philippines, Singapore, Eastern Europe, wherever. Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing. You don't end up with that half-second lag as you do if you're using TeamViewer or something like that and you have a slow connection. With ConnectWise, you can tune that problem out. It is extremely useful with our customer base.

I've had zero connectivity issues - it always connects reliably and quickly.

Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. A greater degree of organization is valuable to my organization, because we have many sessions to handle. Therefore, keeping track of them all would be more difficult without these features.

Being able to access any computer that's connected to it is the most important aspect. That's the reason we have the software.

Unattended access is the most important.

The ease of use is perfect, very easy and useful. It provides us with an option for connecting to our clients quickly and to provide a fast response to a problem. Also valuable are the options that enable us to connect to our clients without installing extensions.

• Remote access.
• It's very easy to use.

The most valuable feature is that it was the cheapest solution. That's where it has value for me.

• Ease of deployment
• It runs as a service
• If I log out of a user profile, ScreenConnect continues to run. Some remote access programs will close or disconnect when the user logs out or reboots. ScreenConnect will maintain the connection if the user logs out, which comes in handy for user switching.
• Automatically reconnects if the client is rebooted
• Has the Meeting option: This allows tech support to share their desktop with a client. This is invaluable when I am working with another support resource who needs to see my screen.
• Ability to control user input

Remote access to client computers from browser.

The most valuable features are what it's made for, to control other computers.

Being able to quickly remotely access other computers from anywhere. Supporting our other users is simple and quick to do.

The product is very easy to use. All the features are valuable.

• Extremely user friendly
• Great performance when connecting remotely
• Many tools available to remotely reboot, send files, etc.
• Well priced

The ease of setting up a connection with a client.

The ability to directly control a computer without having to worry about remote login on the destination computer.

Remote access on all devices.

Control is the only product which is worthwhile from ConnectWise.

Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.