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ConnectWise Control Valuable Features

Steve Schick - PeerSpot reviewer
Technology and Logistics Director at a media company with 501-1,000 employees

We actually have this solution set up quite slick where there's different modes for it. We use what they call unattended mode, so the way it works is it pushes out the agent to all the Windows-based machines. They're in a "by school" type of thing in our example, but you can do it by department or groups, or by custom groups. We have full control over the machines. You can do whatever you need to do as if the machine was right in front of you.

One of the other features that is very, very strong in ConnectWise Control is the shared toolbox. It gives you the ability to have certain applications that you can't push out to machines for some reason, e.g. you can't use a GPO (Group Policy Object) because they're not on the domain, or because they're just totally remote. You can push out a portable support tool through the toolbox, for example: if you want to do a disk cleanup because you're getting a low disk space warning. There's hundreds of examples I could share with you. The shared toolbox feature of this solution is very popular.

I've been here two and a half years now, and previously I was in a managed service provider. We used this solution per instance, per client and it's just been enormously powerful for that. You can set up the remote access and get pretty granular as far as permissions go, but it's just been a fantastic tool and I would highly recommend it to anybody.

When I first looked at this solution, one of the things that I thought was incredible that they've given a lot of thought to, is the ability to reboot machines and not lose connection to it. That's something that some of the competitor products could not do: When you rebooted the machine, you literally lost sight of it. If it came back up, great. If not, then you'll be in a bad situation.

ConnectWise Control has two options for that. You can reboot to normal mode or to safe mode, which has been pretty handy from time to time when you need to get into safe mode in case there's a potentially corrupt operating system. I use that not very often, but just knowing that it's there when it is needed has been really good.

I did mention the toolbox which is really good.

The granular groups is also good because for a managed service provider, to be able to just really get that down, e.g. you don't want to give full access to everybody, it's just fantastic with that.

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Vladislavs Dmuhovskis - PeerSpot reviewer
IT System and Network Administrator at a maritime company with 10,001+ employees

The price is very good. The licensing is simple and they offer discounts for remote renewals. 

The support is quite nice as well. 

I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on. If monitors different parameters. If some issue arises, you just need to log into this admin page and check to see if all positions are green. If something is red, we would investigate further to find out what is going wrong.

In our experience, we've had a price issue and the one was related to licensing. We had a valid license, however, something happened on the vendor side. When we started getting alerts that something wasn't working, the admin went immediately to the admin page and saw that there is a license-related issue. We raised it with ConnectWise, and, after ten minutes, we were back online.

It's quite easy to set up this product and configure it. 

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

The solution's ease of use is one of its most valuable aspects. It's very quick to establish a remote session with the client, unlike a similar solution called Bomgar, which was a little bit more problematic in terms of that.   With ConnectWise Control, a client can be connected instantly. You can be on the phone with a client and they will say, "I'm having a problem." You can immediately say, "Okay, you're not registered on our system." A minute later, with ConnectWise Control, the client will be registered and one can remotely provide assistance to that client with a simple one step action.

The security of our clients is of utmost importance, and comparable solutions such as TeamViewer and AnyDesk just did not pass our security compliance requirements.  With ConnectWise Control we are in full control of the security access of the system.  Activating the Multi-Factor Authentication capabilities enhances the access security even further.

ConnectWise Control also integrates with other Managed Service Provider systems such as NinjaOne with ease.  This capability provides your support teams with even more flexibility to support clients.

What we like about ConnectWise Control is that you can brand it as if it is a service provided by your company, and not by some other organisation. You can replace all the branding components so that the product that faces the client only represents your organisation.

The reporting capabilities have also greatly improved over the past few years and assist us to provide compliance reports to our clients.

A major feature is the ability of a client to "show" you via a mobile device what the problem is in case you cannot establish a remote session to the client because the client's system may be offline and only a visual inspection of the issue is possible.

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Buyer's Guide
ConnectWise Control
June 2022
Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,010 professionals have used our research since 2012.
MC
Manager, Information Technology Service Operations at Lynnco

There are a lot of good features in this product but there are two of them that I like the best. One feature is being able to remote-run commands through the client and not having to connect directly to the machine. You can bring up a command prompt remotely and execute commands without having to disturb the user.

Another feature that's really handy is all of the data it brings back after we push the client out with Intune. When it returns, it brings back a lot of useful data that we utilize while troubleshooting.

After you figured out the interface, using it is pretty straight forward. It is much better once the initial learning curve is over.

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MS
SA at a university with 1,001-5,000 employees

ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.

We can do almost everything from our local PC to the remote PC. We can copy and paste to the machine we are remoting with. We can message the PC we are working with. Anything you can imagine to remote to the PC, the end-users PC can be done with ConnectWise.

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Buyer's Guide
ConnectWise Control
June 2022
Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,010 professionals have used our research since 2012.