We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The observability is great and valuable."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"We liked the built-in calculation of health scores."
"The basic setup is very easy."
"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."
"The most valuable feature is the protocol to manage anything."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"It can send messages to our ticketing system."
"The pricing of the product is reasonable."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The data recovery has room for improvement."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The solution needs to add features for finding loopholes or problems and their root causes."
"Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."
"The user interface could be a bit better. They could update it a bit."
"It would be helpful if they translated the documentation to Cyrillic languages."
"Sometimes, the documentation is a little bit written in Estonia – a country in Europe. The language barrier and translation to English can sometimes make it difficult to understand what they're trying to get at. It's just a language thing."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"I would like to better be able to monitor Oracle processes."
"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."
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Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 98 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Zabbix is rated 8.2. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Azure Monitor, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our Splunk ITSI (IT Service Intelligence) vs. Zabbix report.
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