We performed a comparison between Oracle Fusion Service, SAP CRM, and Vtiger CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable feature of the solution is that customers can easily understand it."
"Everything is managed by Oracle, so they have security in place."
"The solution is easy to learn."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The solution is completely cloud-based and very easy to access from anywhere."
"The service management features are valuable."
"The solution changes the way clients work to make it easier and faster."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The platform is highly scalable."
"SAP CRM has a good performance."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"The initial setup of SAP CRM was simple."
"SAP CRM is very fast, providing accurate information and good results."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The most valuable feature of Vtiger CRM is automation."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"In the future, machine learning and artificial intelligence functionality need to be included."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"The interface could be improved."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
