We performed a comparison between N-able MSP Manager, OpenText Service Manager [EOL], and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"I am impressed with the tool's integration with our mail system."
"A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure."
"Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"The initial setup is easy."
"It's easy to scale."
"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"Easy to integrate with third-party applications."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"It is robust and very user-friendly."
"ServiceNow is easy to use and has a user-friendly interface."
"Identifies better ways to license software or eliminate unused software to save money."
"The pricing of the product is quite good. It's not too expensive."
"The solution has a user-friendly interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."
"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."
"Service Manager would be improved with access to automation."
"The solution does not interface well with other products and is difficult to implement."
"The product's technical support services need improvement."
"Their end-user interface and technical support features could be improved."
"It needs good integration with the configuration database, that's lacking at the moment, It's not that good."
"I don't see anything lacking."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"The capital expenditure neeed to get the tool up and running is extensive."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"It's too complicated and there are too many options."
"The pricing structure could be more budget-friendly."
"There is inherent complexity with this tool because of the number of things that it can do."
More OpenText Service Manager [EOL] Pricing and Cost Advice →
