Microsoft 365 Business vs Microsoft Teams comparison

The compared Microsoft 365 Business and Microsoft Teams solutions aren't in the same category. Microsoft 365 Business is ranked #2 in MDM , with an average rating of 8.5, and holds a 5.5% mindshare in the category. Microsoft Teams is ranked #3 in VM , with an average rating of 8.5, and holds a 3.3% mindshare. Additionally, 97% of Microsoft 365 Business users are willing to recommend the solution, compared to 95% of Microsoft Teams users who would recommend it.

Microsoft 365 Business

Read 251 Microsoft 365 Business reviews

7,662 Views
2,528 Comparison Views

97% willing to recommend

Microsoft Teams

Read 178 Microsoft Teams reviews

7,956 Views
3,103 Comparison Views

95% willing to recommend

Microsoft 365 Business

Microsoft Teams

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Microsoft 365 Business and Microsoft Teams based on real PeerSpot user reviews.

Find out what your peers are saying about JAMF, Microsoft, Kandji and others in Mobile Device Management (MDM).

To learn more, read our detailed Mobile Device Management (MDM) Report (Updated: June 2026).

Buyer's Guide

Mobile Device Management (MDM)

June 2026

Download the complete report

Helped 903,996 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.9

Microsoft 365 Business offers cost savings, enhanced security, scalability, and efficiency, supporting remote work and streamlining operations effectively.

Sentiment score

5.8

Microsoft Teams enhances communication and efficiency, offering valuable collaboration, tool automation, and cost reduction benefits during remote work.

It also provides good security and the ability for normal users to create simple applications without needing developers.

Luan Dao

Project Manager at Protonmail

I have seen a return on investment, especially in reducing security incidents and improved team collaboration.

Salbu Kumar

Manager at Cyvogenix

The pricing of Microsoft 365 Business is good; the amount we pay yields a good return on investment.

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

For more quotes and insights, download the Microsoft 365 Business report

I have seen a return on investment from using Microsoft Teams.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time.

ShivKumar2

Sr. Quality Analyst at Appinventiv

I have seen good communication improvement working out within Microsoft Teams instead of what we were used to in previous tools, where we were lacking communication.

Kevin Shah

Senior Data Scientist at Evolvision Technologies

For more quotes and insights, download the Microsoft Teams report

Customer Service

Sentiment score

4.5

Microsoft 365 Business technical support receives mixed reviews, praised for responsiveness but criticized for inconsistency and language barriers.

Sentiment score

6.3

Microsoft Teams customer service is generally positive, responsive, but improvement needed in response times for smaller businesses.

It would be beneficial if Microsoft had more expert customer support staff.

Luan Dao

Project Manager at Protonmail

We have had good support from Microsoft, with responsive and well-trained staff who are very polite.

Luca Turco

ICT Manager at Calzavara S.p.A

Microsoft customer support for Microsoft 365 Business is very useful.

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

For more quotes and insights, download the Microsoft 365 Business report

Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.

Arun Srivastav

CEO at Planfirma Technologies Private Limited

We have cases where it took more than six months to resolve very basic issues.

Anna Virtsan

IT Project Manager at UkrSibbank

We have not needed to contact Microsoft support for the last six years.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

For more quotes and insights, download the Microsoft Teams report

Scalability Issues

Sentiment score

7.5

Microsoft 365 Business offers seamless scalability, supporting diverse organization sizes, though some users note concerns about licensing costs.

Sentiment score

7.8

Microsoft Teams is highly scalable, handling large user numbers effectively, despite minor licensing complexities, and receives positive scalability ratings.

No quotes available

For more quotes and insights, download the Microsoft 365 Business report

We have around thousands of employees in my project using it simultaneously and it is working smoothly.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

Microsoft Teams is a scalable solution.

Rahul Thilak

Master in Cyber Security at Ganpat University

Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.

Nikolay Bachvarov

Senior Software Engineer at Endava

For more quotes and insights, download the Microsoft Teams report

Stability Issues

Sentiment score

7.9

Microsoft 365 Business is stable with occasional issues, particularly in Teams and Excel with larger datasets, rated favorably overall.

Sentiment score

7.5

Microsoft Teams is generally stable, rated 8-9/10, with occasional issues linked to internet quality and specific devices.

The stability of Microsoft 365 Business is rated nine out of ten.

Luan Dao

Project Manager at Protonmail

The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.

CharlesBrewer

Managing Director at NaMax Limited

It works properly, and I have never needed to contact support.

Manikumar David

IT Manager at R K Khanna and Associates

For more quotes and insights, download the Microsoft 365 Business report

I appreciate the ability of Microsoft Teams to control the quality of the call.

Anna Virtsan

IT Project Manager at UkrSibbank

The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable.

AbderrahimTamim

IT Director at ATOS

Microsoft Teams is stable once the setup is completed properly.

Arun Srivastav

CEO at Planfirma Technologies Private Limited

For more quotes and insights, download the Microsoft Teams report

Room For Improvement

Microsoft 365 Business users face challenges with pricing, integration, support, and seek improvements in Teams, Outlook, and Excel usability.

Microsoft Teams needs improvements in security, performance, synchronization, integration, and interface for enhanced user experience and productivity.

Providing Power BI for a lower package, such as e3, would be beneficial.

Luan Dao

Project Manager at Protonmail

Microsoft has very poor security, and Defender is ineffective.

CharlesBrewer

Managing Director at NaMax Limited

The comprehensive nature of the solution justifies the cost.

Luca Turco

ICT Manager at Calzavara S.p.A

For more quotes and insights, download the Microsoft 365 Business report

AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.

Arun Srivastav

CEO at Planfirma Technologies Private Limited

The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.

reviewer2563299

Microsoft Practice Lead at a tech services company with 11-50 employees

Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.

Daria Bolgar

Team Lead at a tech services company with 51-200 employees

For more quotes and insights, download the Microsoft Teams report

Setup Cost

Microsoft 365 Business pricing is seen as expensive but valuable; costs vary, and simpler licensing would be appreciated.

Microsoft Teams offers versatile pricing, often bundled with Office 365, with flexible licensing and integration into the Microsoft ecosystem.

Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.

CharlesBrewer

Managing Director at NaMax Limited

The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.

Luca Turco

ICT Manager at Calzavara S.p.A

It could be more affordable.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Microsoft Teams is economical when purchased as part of an Office 365 bundle.

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.

reviewer2563299

Microsoft Practice Lead at a tech services company with 11-50 employees

Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.

Manikumar David

IT Manager at R K Khanna and Associates

For more quotes and insights, download the Microsoft Teams report

Valuable Features

Microsoft 365 Business offers collaborative tools, robust security, real-time editing, and cloud accessibility with seamless integration across Microsoft applications.

Microsoft Teams boosts productivity with superior communication, collaboration features, and integration, making it a preferred tool for businesses.

Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.

reviewer2587098

asc at a educational organization with 51-200 employees

Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.

AdamMiller

Owner at Nexus Auto system

Conditional Access policies have made the biggest difference for my organization because they help us control access based on risk, location, and device, which is very useful in preventing unauthorized access.

Salbu Kumar

Manager at Cyvogenix

For more quotes and insights, download the Microsoft 365 Business report

Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.

Arun Srivastav

CEO at Planfirma Technologies Private Limited

The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.

Daria Bolgar

Team Lead at a tech services company with 51-200 employees

The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.

Manikumar David

IT Manager at R K Khanna and Associates

For more quotes and insights, download the Microsoft Teams report

Categories and Ranking

Microsoft 365 Business

Average Rating

8.4

Reviews Sentiment

6.3

Number of Reviews

251

Ranking in other categories

Mobile Device Management (MDM) (2nd), Content Collaboration Platforms (7th)

Microsoft Teams

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

178

Ranking in other categories

Virtual Meetings (3rd), Enterprise Social Software (2nd)

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Microsoft 365 Business is designed for Mobile Device Management (MDM) and holds a mindshare of 5.5%, down 5.7% compared to last year.
Microsoft Teams, on the other hand, focuses on Virtual Meetings, holds 3.3% mindshare, down 3.4% since last year.

Mobile Device Management (MDM) Mindshare Distribution
Product	Mindshare (%)
Microsoft 365 Business	5.5%
Jamf Pro	12.3%
NinjaOne	7.0%
Other	75.2%

Mobile Device Management (MDM)

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Microsoft Teams	3.3%
Zoom Workplace Business	7.5%
Webex	5.2%
Other	84.0%

Virtual Meetings

Featured Reviews

Jitender Singh

Principle Consultant at Akaal Cyber Solutions

Comprehensive cloud tools have unified identity security and device management for my clients

I would suggest a lower cost for my clients because Microsoft 365 has many other licenses that provide different types of features. Microsoft 365 Business covers most of their requirements, and for the other parts, they use other third-party tools for cybersecurity. Although Microsoft 365 Business offers some cybersecurity features, it does not offer everything, such as endpoint detection response and mitigation. For those, clients need to buy a higher version of a license, such as Enterprise E1 or E5. I think Microsoft 365 Business can be improved if it adds more features such as endpoint detection or more features from Microsoft Defender, including cloud app security. With cloud app security, the application status or application logs can be monitored. Currently, cloud app security is not part of Microsoft 365 Business. You have to purchase a standalone license for that. If that can be added, it can increase the volume of purchases for Microsoft 365 Business.

Read full review

Anna Virtsan

IT Project Manager at UkrSibbank

Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options

There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Mobile Device Management (MDM) solutions are best for your needs.

See recommendations

903,996 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

19%

Marketing Services Firm

10%

Financial Services Firm

Comms Service Provider

Financial Services Firm

17%

Construction Company

13%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	115
Midsize Enterprise	44
Large Enterprise	103

By reviewers
Company Size	Count
Small Business	66
Midsize Enterprise	46
Large Enterprise	73

Questions from the Community

What is your experience regarding pricing and costs for Microsoft 365 Business?

My experience with pricing, setup cost, and licensing shows that pricing is reasonable, but it depends on the plan, as some advanced security features require higher-tier licenses.

See all answers

What needs improvement with Microsoft 365 Business?

Microsoft 365 Business can be improved because sometimes the admin portal can be confusing, especially for a new user, and policies are spread across multiple dashboards. Better centralized visibil...

See all answers

What is your primary use case for Microsoft 365 Business?

My main use case for Microsoft 365 Business is securing collaboration, email security, and identity management across the organization. A specific example of how I use Microsoft 365 Business for em...

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

When we pay for Microsoft Teams, it is always expensive. I do not know exactly how much the license is, but when we pay, it is always expensive.

See all answers

What needs improvement with Microsoft Teams?

There are too many features in Microsoft Teams, and I think it is not good. I believe they should have fewer features in Microsoft Teams and limit it to calls, presentations, and sharing, similar t...

See all answers

What is your primary use case for Microsoft Teams?

My main use cases for Microsoft Teams are for meetings and calls. I have not yet used it for collaboration.

See all answers

Comparisons

Google Workspace vs Microsoft 365 Business

Compared 12% of the time

Jamf Pro vs Microsoft 365 Business

Compared 7% of the time

Datto Workplace vs Microsoft 365 Business

Compared 5% of the time

Dropbox Business - Enterprise vs Microsoft 365 Business

Compared 5% of the time

Cisco Meraki Systems Manager (MDM+EMM) vs Microsoft 365 Business

Compared 5% of the time

More Microsoft 365 Business Competitors

Skype for Business vs Microsoft Teams

Compared 8% of the time

Atlassian Confluence vs Microsoft Teams

Compared 7% of the time

Slack Business - Enterprise vs Microsoft Teams

Compared 7% of the time

Symphony vs Microsoft Teams

Compared 6% of the time

Zoom Workplace Business vs Microsoft Teams

Compared 6% of the time

More Microsoft Teams Competitors

Product Reports

Buyer's Guide

Microsoft 365 Business

June 2026

Download Microsoft 365 Business product report

Buyer's Guide

Microsoft Teams

June 2026

Download Microsoft Teams product report

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business

MS Teams

Overview

Microsoft 365 Business offers a comprehensive suite of tools for communication, collaboration, and productivity, providing seamless integration and cloud accessibility across apps like Teams, Outlook, and SharePoint, ensuring businesses can operate efficiently and flexibly.

Designed for modern work environments, Microsoft 365 Business enhances productivity through apps like OneNote and Power BI. Its integration across Word, Excel, and PowerPoint enables efficient data management and communication across devices, boosting workflow and collaboration. Despite some limitations in platform integration and scalability, its user-friendly interface, high security, and automatic updates promote broad adoption. Issues with interface complexity, licensing, and responses from technical support require attention. Enhanced AI integration and reduced resource consumption could further improve user experience.

What are the key features of Microsoft 365 Business?

Seamless Collaboration: Facilitates teamwork through integrated apps like Teams, allowing real-time collaboration and communication.
Cloud Accessibility: Ensures access across devices, supporting remote work with cloud-based features.
Integration: Provides comprehensive application bundles including Word, Excel, and PowerPoint for consistent data and file management.
Automatic Updates: Delivers regular updates without manual intervention, keeping tools current and secure.
Enhanced Productivity Tools: Features like OneNote and Power BI help streamline tasks and manage information effectively.

What benefits do users gain from Microsoft 365 Business?

Improved Communication: Through tools like Teams and Outlook, promoting effective dialogue within organizations.
Increased Productivity: Quick document sharing and editing enhance efficiency and output.
Flexible Access: Employees can work remotely or onsite with ease, ensuring continuity and adaptability.
Comprehensive Data Management: Centralized and streamlined, ensuring quick access and organization of files.
Support for Collaboration: Facilitates seamless project management with integration across Microsoft Suite components.

Microsoft 365 Business is implemented in diverse industries, supporting sectors like education, finance, healthcare, and tech. It enhances collaboration in remote work environments, enabling secure data management in compliance-focused industries. Features like enhanced email management and cloud-based document storage are leveraged to improve operations and efficiency.

Microsoft

Microsoft Teams combines robust communication tools with seamless collaboration features. It supports video calls, chat, and integrates with Microsoft 365, enhancing remote work productivity.

Microsoft Teams offers a unified platform for effective communication and collaboration. It excels in video and audio call quality, supports file sharing, and facilitates real-time collaboration. Its integration with Microsoft 365, OneDrive, and SharePoint streamlines document management and enhances team productivity. Challenges include improving integration with third-party tools, optimizing memory usage, and refining the interface navigation. Key areas for enhancement include customization, task management, and multi-platform consistency. Nevertheless, Teams is pivotal for project management, communication, and document sharing across distributed teams.

What are the most important features of Microsoft Teams?

Seamless Communication: High-quality video and audio calls with reliable connectivity.
Real-Time Collaboration: Effective screen sharing and chat retention boost productivity.
Integration with Microsoft 365: Streamlined document management with OneDrive and SharePoint.
Comprehensive Task Management: Unified platform for managing tasks and scheduling meetings.
Robust File Sharing: Efficient data sharing and collaboration tools for teams.

What benefits and ROI can users expect?

Improved Productivity: Enhances remote work by streamlining communication and collaboration.
Efficient Document Management: Simplifies sharing and storage with integrated tools.
Enhanced Decision-Making: Facilitates team engagement and collaboration for better outcomes.
Streamlined Operations: Unifies tasks, messaging, and meetings on a single platform.

Microsoft Teams supports diverse industries by connecting collaborators across different locations. It is widely used for team collaboration, messaging, file sharing, and virtual meetings. Teams are enhancing project management, communication, and data sharing with effective integration into tools like Jira, Bitbucket, and SharePoint.

Microsoft

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company

Honeywll, AIRFRANCE, AccuWeather, Lilly

Buyer's Guide

Mobile Device Management (MDM)

June 2026

Download Free Report

Find out what your peers are saying about JAMF, Microsoft, Kandji and others in Mobile Device Management (MDM). Updated: June 2026.

DOWNLOAD NOW

903,996 professionals have used our research since 2012.

We monitor all Mobile Device Management (MDM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.