We performed a comparison between IBM FileNet, Microsoft OneDrive, and OpenText Content Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."
"The product is very stable."
"The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient."
"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"It has a robust API. We are able to have systems communicate with each other, and do business process automation."
"It has improved my organization by how we release documents, claims, and policies."
"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."
"The stability of Microsoft OneDrive is very good, it is reliable. There were multiple instances where I had lost my valuable data on hard drives in several other places. However, with Microsoft OneDrive, I've never lost a single file."
"It is good as a central hub for the storage of documents and sharing among team members."
"Being able to use OneDrive as a mapped drive in Windows Explorer is the most valuable feature. Rather than using OneDrive on a browser, you can also open up the Windows Explorer and I can see the file structure in the normal format."
"They have support for integration with a lot of tools."
"It helps you keep organized."
"Scalability is good just because it is a cloud-based product."
"With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues."
"It's quite easy to use and then of course it is quite well integrated to the rest of Office 365."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"I did not face issues with the product's scalability...The solution's technical support is good."
"The product can be integrated with different solutions."
"It has a robust search but has often been difficult for people to learn."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"An advantage is integration with your IP directory."
"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."
"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"The product is expensive."
"I would rate the technical support as medium. I do not like the login process. It is not great."
"We would like to have more automation of rollout solutions."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"Support has not been the same since the beginning of COVID lockdowns."
"Technical support is not very impressive and is typical of large company software support."
"The security is not as flexible as it is with Dropbox, which means that we can't share our OneDrive files."
"The area that can be improved is to be able to share easily with folks outside the organization and with folks who don't have an office account. Sometimes, when you send a link, you might have some form of repetition. If you don't know how to share it properly, whoever you are sharing it with will have issues using it. Also, the link that you use to share a document can be made a bit shorter. It doesn't have to be long. Typically, when you want to share a document, it has everything, such as the name of the organization, SharePoint, etc. A short URL will be easier to use, and it will just make life easier, especially because a lot of people are now going mobile. I'm not sure if there's a mobile version of Microsoft OneDrive, similar to Google Drive. If they don't have a mobile app, it would also be nice to have a mobile app because that would help in checking out your documents. It would be easy to check your documents on the go on your phone."
"An online video player would be great, since sometimes you have to download the video to play it."
"The technical support is really very bad."
"Performance is an issue when sharing a large number of files in a single folder."
"The website could be improved. Sometimes I try to login and the website has issues, I can't retrieve my documents."
"The ease of use should be addressed."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The product could improve its scalability."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The stability of the solution is an area of concern where improvements can be made."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
