We performed a comparison between ConnectWise ScreenConnect, Devolutions Remote Desktop Manager, and LogMeIn Rescue based on real PeerSpot user reviews.
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"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"I've noted an ROI while using the solution."
"Remote support is efficient and easy for our end users to receive support."
"Unattended access is the most important feature."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Setup and installation was simple."
"Initial setup was very straightforward."
"It really helps to have all the data already pre-entered and all I have to do is enter the password."
"One credential can be used to access VPN, RDS, and more."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"Ability to save a permanent remote connection, hold, and/or transfer."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There could be improvement to the remote command line tools."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"If there was a way to streamline the process, it would make it nice."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"The filing system of connections is a little clunky, but is completely functional."
"Security roles could be improved, especially by enabling renaming of a role."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Maybe some clipboard functions could be added along with integration of different software."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"The solution’s pricing could be improved."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
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