We performed a comparison between Broadcom DX Application Performance Management, Dynatrace, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
"Measurement of response time"
"We did the setup for a new datacenter, and that was pretty straightforward."
"We use it to create dashboards and executive view dashboards, so our higher up managers can take a look and see where our application status stands."
"Cross-VM transaction traces provide a complete "what happened where"."
"It has a random transaction trace which gives our customers the ability to look at how their transaction performs."
"JVM memory monitoring and connection pool monitoring are valuable features."
"Enables me to monitor multiple servers, applications, resources, and users"
"If there's something that you really need to get at that doesn't come out of the box, you can pretty easily put together some custom metrics and get those in place."
"Provides more visibility into applications."
"The installation and configuration were very straightforward and nice."
"The most valuable feature is the fact that you can drill down to the code level and get a breadth of information."
"Provides more insight into detecting what the problem is with some of our applications."
"It gives complete stats of the user and what they are doing."
"We monitor end-to-end availability of the application and deep dive PurePath analysis of real user visits."
"We like the user's experience piece: being able to see, from the browser perspective, the user's behavior; being able to answer questions from our customers about why such and such happened, why the performance was slow, why we had an error."
"This solution is perfectly stable. The main feature with this solution is that you do not need to do a lot stuff. Everything is being done by the tool itself. Everything is in there for you. There is nothing much needed from your resources; it is all in there."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"They have great integration with the active directory."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"The stability has been great."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"I like the historical reporting of observer metrics."
"I would like to see intelligence, deep intelligence or deep analytics."
"What comes to mind when you speak of a room for improvement in Broadcom DX Application Performance Management is the infrastructure agent, but my company doesn't use it, so I can't say if it's really a problem or not, but it could be the container support or cloud support that could be improved in the solution. An additional feature I'd like to see in the next release of Broadcom DX Application Performance Management is for it to have one agent for cloud and one agent for legacy, with all features included."
"The APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors."
"I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead."
"Documentation needs to be centralized."
"The technical support is very poor."
"The stability could be more reliable."
"The APM SQL feature doesn't perform like we would like it to. I know that's a new feature with 10.5, so it may be one of those things that gets a little better, but it should run faster."
"Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened."
"sometimes it happens that we are not able to capture things. For example, if a person is logged in from India, from the city of Mumbai, and is using a Chrome browser, and his email ID is xyz@abc.com. But what happens is, Dynatrace just fetches two pieces of the information, not all of it. Sometimes it gets it all, sometimes it doesn't."
"I do know that for the size of our organization, we're talking thousands of agents and hundreds of applications, it does get to the point where the servers themselves that house Dynatrace are at a point where, in some cases, they are just too big for one machine, since you have to have an entire application ecosystem all funnel into a single system."
"The user interface for the management functions is not particularly intuitive for even the most common features."
"I would like them to add serverless capabilities, because everyone is going there."
"The customer support is not quick and helpful at this stage. We are deploying Dynatrace into our network. I've raised a couple of technical questions with the support team but the response was not fast and didn't cover all my questions at all."
"We ran into a problem where the Dynatrace JavaScript agent is returning errors, and it's very apparent that there's a problem. However, the customer support will ask us for seemingly unnecessary details instead of looking at our dashboard through their account to see what the problem is. They ask us for a lot of details not really related to solving the problem. As a result, we still have a few issues that were never resolved. They're not major issues, but they're kind of frustrating."
"The one thing I do not like about Dynatrace is that their web dashboards are very very slow. They seriously have to improve their web dashboard configuration and SSL timeouts."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"Stability and some performance issues exist and they need improvement."
"Application monitoring must be improved."
"The GI is difficult to work with and the reporting servers are also difficult."
"The solution can be improved by expanding to cloud usage."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"It could use some system enhancements, such as better dashboards."
"SCOM needs to improve its usability."
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