We performed a comparison between BMC TrueSight Operations Management, Moogsoft, and Nagios XI based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."It works irrespective of the operating system we’re running."
"The initial setup of BMC TrueSight Operations Management was easy."
"The solution has a very good business event manager tool."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The tool is flexible enough to be customized based on customer requirements."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"Moogsoft's most valuable features are event management, correlation, and observability."
"I like the prediction features."
"The product currently seems to be a few steps ahead of the competition."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The Event Management feature is quite valuable."
"Moogsoft is easily deployable and ready to use."
"The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"It's great for monitoring IT services infrastructure."
"Nagios XI is stable."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The most valuable feature is the monitoring of processes."
"I can monitor a phone on a desk to very big servers of any company."
"An excellent solution that is easy and intuitive to implement."
"The solution is overly complex."
"The pricing could be better."
"The product must provide more AI capabilities."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"It would be better if the initial setup and deployment were more straightforward."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"It is taking a long time to set it up and could do more to roll out quickly."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"The documentation and flexibility for generic integration could be improved."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"Technical support is an area that needs improvement. It is not available 24/7."
"The interface could be more user-friendly."
"We'd like to see more integration capabilities."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"The product's stability could be even better."
"I would like to see support for notification via SMS."
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