We performed a comparison between BMC TrueSight Operations Management, Dynatrace, and JenniferSoft based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is a stable solution."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"I think the design is pretty scalable. It's pretty easy to add additional nodes if we need to. Also, it's easy to migrate changes from one environment to another."
"Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog."
"The Session Replay not only allows us to watch the user in 4K video, but to see the individual steps happening behind the scenes, from a developer perspective. It gives us every single step that a user takes in a session, along with the ability to watch it as a video playback. We can see each call to every server as the user goes through the site. If something is broken or not running optimally, it's going to come up in the Session Replay."
"Dynatrace has helped us reduce outage times and severity of impact."
"The ability to create any dashboard that you want for different levels of reporting for technical people, managers, or even executive level. They can get a one page view of what the system health and performance looks like."
"Improves the ability to isolate issues and determine root cause with the same tool."
"We purchased some coaching sessions and utilized those, which were very useful."
"Dynatrace helped us to get a better understanding of how our services are communicating with each other, as well as better problem detection before something really breaks"
"The dashboard is a valuable feature."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The solution is a little obsolete."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"It would be better if the initial setup and deployment were more straightforward."
"It's not very scalable, we cannot add another server onto it."
"It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern."
"I would like to see single pane monitoring."
"Whenever there is a new version the UI changes, it makes it hard to use, because we are accustomed to the old one."
"Even if the engine can manage a huge amount of data, requests take time to succeed."
"It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring."
"Sometimes we have issues with the code on their side. We like to get it fixed."
"They could also, develop an observability platform where you could have the ability to inject events, locks, and traces."
"The solution is pricy and has room for improvement."
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